I have just received my new XDA exec and am having problems with my emails. I have set up a POP3 account as i did on my XDA11s which is sending and receiving fine. However i have it set to log on every fifteen minutes and after a few log ins it is clearing my in box even if i have not read the messages . I have tried changing the days that messages should be saved in the in box to no avail.
Any ideas?
I had a similar problem with my orange SPV M2000
I have now changed the settings on the orange webmail site, so that the messages remain on the server
I then LogIn to the webmail once a month and see if there is anything unread, and then clear it out
I have a couple of POP3 accounts on my O2 XDAIIs. I used to be able to download my email from ISP without problems.
Lately, when there is any email waiting, it will connect and try to download and pop up the following message "Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again."
The other POP3 accounts work fine, even with the same ISP, and this POP3 account used to work when I first got the unit. The POP3 account in question works fine from my Treo using the same SIM card (I have Cingular).
I searched all over the web and forums, I see many have the problem and some have not been able to resolve it. I tried:
1) Soft and Hard Reset
2) Deleting and reentering the account
3) Used the Sprite Mail cleanup utility (which basically cleans all emails and attachments)
4) Tried a registry key that had worked for some: HKEY_LOCAL_MACHINE\Software\Microsoft\Inbox, create new DWORD ForceOffSSL and give it a value of 1.
5) Checked with my ISP – they could not see any problem with the account and works with anything else but my O2 XDA IIs.
6) I tried the Flemail 2006 program (formerly WebIS) and it worled for email. But the program is so buggy and slow that I had to delete it. This tells me the problem is with the native pocket outlook.
If there is NO email, it will connect, check and disconnect with no error.
There is a timeout somewhere. The other accounts can connect and download without problems.
Has anybody else had this problem and does anybody have any suggestions?
:evil:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
PPC6700 with same problem
I just purchased the PPC 6700 and I love the device itself, but I have had many problems with it after owning it for only 4 days.
1. Sprint failed to let me know that my phone had to be updated. Thanks! I only found out about this update after 1 hour of phone tech support trying to find out why my phone randomly went into flight mode. What a pain in the ***.
2. I have my own servers and cannot download my mail from them or my home isp. Sprint by the way repeatedly told me this must be an issue with you server. I told him after being on the phone for 3 hours (I could tell he wasn't happy) "You must be right! Microsoft has always developed software much more then anything ever put out in the Unix world".
So the only help I guess I can offer to you is "Yes, I have the same problem with the native outlook that comes with WM5.0
likegadgets said:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
Click to expand...
Click to collapse
Whenever I see this (and I see it a alot) on mt XDA IIs, I just select Accounts|Clear <account>
If it doesnt work immediately then I restart the Outlook Inbox app and/or disconnect/reconnect.
Been through searching registry/deleting this & that database file / re/installing accounts. Havent had to do that for ages.
I access 5-6 pop accounts from various servers, several are my wife's. My bet is that it has something to do with whether the current status of the emails downloaded in your device matches the server etc - due to the function that you can delete the emails from the server by downloading, deleting and then deleting from the 'deleted items' folder and re-sycning
HTH
ME TOO! Any resolution??
I am having the SAME EXACT PROBLEM with my new 6700...did you ever find a resolution?
THanks,
I am having the same problem on a Hermes / TyTN.
My first TyTN was fine. I have 3 email accounts. 1 uses SSL and the other 2 don't. There were no problems using either account.
Having replaced my 1st TyTN with a new one (due to poor wifi on first device) I now get the message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'.
The only solution is to use the ForceOffSSL setting for my 2 none-SSL POP3 accounts. Then I have to reboot the TyTN without the ForceOffSSL settings to use my SSL POP3 account.
Continually changing the ForceOffSSL setting and rebooting is annoying, so for the time being I'm using nPOP email client for my non-SSL accounts.
getting an email timed out on cingular 8525
I am getting the same message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'. I am having the same problem intermittently with Htc Tytn with a pop account yahoo. I seem to connect without a problem on the internet but i do get this error intermittently. any solution?
Same here ... cannot send mail via OptOnline Account
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OK...I got a resolution to this last night on the Cingular forum.
Quick answer is that OOL's SMTP Server is locked down. I needed to change the outgoing server to Cingular's (CWMX.com).
Thanks to anyone who took the time to click-in on this thread.
Happy New Year, all!
-pvs
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Hi all, OK, this marks my first post on this board. I've been a lurker for a few months, and have settled into a Cingular 8525 as my first Pocket PC Phone.
I noticed a few days ago that I could not send mail via my OptOnline Account, unless I was using WiFi or the 8525 was tethered to my home PC via ActiveSync. I was thnking all along that it was probably due to some piece of third party software that I installed over the past few weeks (a hearty thanks to all on these forums who develop and/or market their wonderful wares, btw).
But today, for a lack of anything else to do, I hard reset and tried simply setting up that one account to try my machine out in its pure form. Lo and behold, I still get the same error, 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again.'
As a matter of fact, it seems this message itself is in error, since it happens when I try to SEND a message, not when I try to receive them. I have even received emails in this account at the same time this error message appears, but at any rate, messages in my outbox do not get sent.
As far as I can tell, all the settings are correct. I have played with them, and tried all the permutations I can think of, but this baby will not send mail via this account. My XpressMail and Hotmail accounts work fine, both sending and receiving, and I can browse the web fine via My ISP or WiFi.
I have spent a lot of time searching the web for an answer to this problem, but it seems it's been quite prevalent with WM5.0 devices for well over a year, and still does not have an answer.
So ... my first post ... which should have been a thank you all, and Happy New Year, has turned into a request for the talents of you folk who know so much more than I regarding these devices.
Can anyone please lend a hand? Also ... is it "legal" to cross-post this message onto other forums on this board?
Thanks so much to anyone who can provide a solution.
-Paul Slabowski (a.k.a. pvs)
I got it working
Like others in this thread I was getting the "unable to download messages to device" error when sending. My solution is:
Try leaving the 'domain' field blank.
It's on the Server Information page, and also on the Outgoing Settings if you 'Use separate settings' for your outgoing server.
Hope this helps you.
Rich
Domian Blank
My Domain is blank and frankly im just getting very agrivated by this. Does anybody eles have other advice to give towards this "cannot download message"?
I've got WM6, I've tried clearing and deleting the account, soft resetting the phone, making sure the domain field is empty, etc. It still gives this error for my POP account while my IMAP account is fine. Anyone find a solution?
Yes, deleting the domain really works in some cases (f.e. Gmail), but the same error occurs in my other account although I delete the domain. And funny thing is that it occurs only when there are some emails in outbox, receiving emails seems to work normnally :S
I'm still encountering this problem after trying everything on this post...
any other ideas?
Just had the same problem tonight. My mail server recently changed IP addresses, so I suspect DNS issues were the cause of my problem. I tried using the new IP address in place of the host name, but that didn't work for me. The account settings didn't seem fixable. Deleting the email account entirely and adding it back did the trick.
ok so i updated my unlocked cingular 8525 to wm6 the other day and email doesnt work anymore.
when i set it up it goes online and downloads all the email but then it will never get new email. it goes online and checks every 10 minutes like i told it to but it never downloads the new email.
any ideas?
i tried vp3G_v3.62.3 and Schaps_WM6Pro_Hermes_4.31 roms and im using HERM_Radinly_1.43.00.00 with the 1.40 hard spl boot.
i flashed the boot and the radio rom when i unlocked the phone over a year ago.
everything else works fine, the internet settings are correct.
I have same issue. When checks for pop3 e-mail, I see 'looking for changes' first, after a minute it changes to 'Logging on...' (and it seems to login to pop3 account, as if I try to retrieve the e-mail at the same time from my thunderbird - it returns error that the mailbox is locked). It syas at 'Logging on..' foe a minute again, but then no e-mail is retrieved.
I have TyTN, flashed with HTC's official rom of WM6.
I have searched, but can't find an obvious solution to this yet.
When downloading emails to the TP2, I continually get a problem. I receive part of the mail (first 5k for example), then click to download rest of the mail and click send & receive on the inbox again. The TP2 then sees the email as 'read' and deletes it - before I have chance to see the remainder of the mail.
Is there a setting somewhere to prevent this auto-delete (at least until I've read it!)?
Cheers,
Jim.
The reason the mail gets deleted is probably because you have set up your email account as POP3 account. If you use IMAP, you won't have this problem...
ohyeahar said:
The reason the mail gets deleted is probably because you have set up your email account as POP3 account. If you use IMAP, you won't have this problem...
Click to expand...
Click to collapse
Is it possible to change an email account from POP3 to IMAP? I always assumed that was down to the ISP to determine the type of account?
Or are you suggesting I find an alternative provider?
It doesn't matter whether it's a POP or IMAP account - it shouldn't auto-delete messages.
I had 3 accounts set up at POP3 and all was fine - I leave the setting to keep them on the server when deleting them off the phone so I can still download the messages when logging on at home with my computer.
However, since a hard reset to sort a few other problems I've been experiencing this 'auto-delete' phenomenom - I get an mail and read it WITHOUT deleting it yet next time I look the message has gone - it's not even in the 'deleted' folder.
You can also set your account to download the full message. Maybe you have set your setting to download the first 5k. It can be done by the advanced setting of your account.
Succes
Duckie
wilkhaven said:
It doesn't matter whether it's a POP or IMAP account - it shouldn't auto-delete messages.
I had 3 accounts set up at POP3 and all was fine - I leave the setting to keep them on the server when deleting them off the phone so I can still download the messages when logging on at home with my computer.
However, since a hard reset to sort a few other problems I've been experiencing this 'auto-delete' phenomenom - I get an mail and read it WITHOUT deleting it yet next time I look the message has gone - it's not even in the 'deleted' folder.
Click to expand...
Click to collapse
I'm glad its not just me!
I have it set to only download the first 5k, and then it works OK - until I get mails smaller than this or try to download the rest of the message - at which point it deletes them off the device AND the server - before I've read them.
I had all accounts set to download the whole message and attachements and to leave them on the server when deleted - yet they were auto deleting off the phone and from the server.
I have now set them as IMAP, but have to remember not to delete them off the phone before getting them downloaded onto my PC - not ideal!
I can read my email before it is deleted but the mail in the inbox mail disappears and doesn't show up in deleted folder (as mentioned above). I have my Tilt2 set to leave mail on the server so I can get the same mail on my desktop computer. I assume that the mail "disappears" from the phone inbox when it goes off the server to my desktop.
My "fix" is to move anything I want to keep on my phone to a "Save" folder. Yes it is a PITA but at least for some important stuff, it remains on the phone til I want it deleted.
Hope this helps someone.
Why doesn't whole message download
I have set my email accounts to download the Whole Message and all attachments. However, when I log on I get the message header only and a comment that the whole message will be downloaded next time I logon. I have to come out of the account, logon again and select "Send/Receive" A bit irritating. Is this normal?
My ISP's mail server is an IMAP server. I have entered all of the info correctly and I am usually able to connect and receive and send email without issue. However I am seeing a few consistencies:
1) Occasionally it won't be able to send and/ or receive email. I do get an error about network coverage, settings, etc. but I have changed nothing from the last time I used it. Often, shutting down the phone and removing the battery for ten minutes will resolve the issue. Sometimes, it seems that it works thru WiFi but not through T-MO phone service, other times it's exactly reversed (maybe switching between the two is the problem?). It seems that I D/L'd a patch or found some system setting change for this problem on XDA-dev for my old silverface Dash (I now have a Dash 3G), but I can't find it anymore despite two hours spent searching the forums.
2) None of my self-created subfolders on the IMAP server are D/L'd to my Dash. Additionally, email deletes are not transferred either direction. Email deleted on the phone stays on the server and vice-versa. (Yes, of course I checked the "Remove from server " check-box)
Any help is appreciated!
-GoJ