Develop Bugs

Gmail - pop3 dissapearing messages on send/receive

Hi all,
Just set my XDA2s up for my gmail acount.
All is fine, I can receive and send mail no problems.
However, if I have a message in my inbox which I have read it gets deleted on the next send/receive.
I cannot find a way to tell it to keep my messages until I delete them manually...
Any ideas?
Rich

I have exactly the same problem.
Anyone knows?

gmail.
Me go try.
Never thought of using gmail on the qtek.

same here... i thought it was only with imate jams...

I don't have that problem here.
I only see option to remove deleted items manually or automatic.
its under storage.

Hi,
That option purely manages what to do with items marked as deleted. Not those in the inbox.
I am glad others see the problem. How do you have things set up?
I set my gmail not to archive or delete the items I download and read. However, I can't help but think that this is a setting with the XDA2s.
R

There's no thing wrong with your XDA IIs or Gmail.
Go into the settings of your gmail account on your XDA IIs. At the "Server information" screen, there is an "Options" button. Go into the Options screen. On the last screen,
* If you choose "Get full copy of messages" your messages will be deleted off of the server once you do a "Send/Receive Mail" This is common for all POP3 servers. Gmail has a special option in the "Mail Settings/Forwarding and POP" for you to "Keep Gmail's copy in the Inbox" even if you do a "Get a full copy of messages" Other POP3 servers don't have this special option so emails will get deleted. To keep it consistent with other POP3 servers in case you have multiple email accounts, just select "Trash Gmail's copy"
* If you choose "Get message headers only" and include 999K (32K is about a screen full of email) you will still see most of the body of your emails once you do a "Send/Receive Mail" but your emails won't be deleted off of the server. Now... if you realize some of the emails are SPAM and you want do delete them off of the server to save yourself from downloading those SPAM mails again to your desktop email software, you can click on the SPAM mail and "Mark for download". Then do a "Send/Receive Mail". Those emails that are marked for download will then be downloaded to your XDA IIs and deleted from the server. On your XDA IIs, you can just delete them once the "Send/Receive Mail" is done.
Hope it helps.

Does anyone kn ow why I keep getting a message "Messages cannot be downloaded to your mobile device. Make sure that you are connected and that your e-mail account settings are correct. Then, try to download messages again". I'm sure that my settings are correct. I can send emails OK - it's just will not down.load them. Any ideas?

Hi Suntingwong,
This does not appear to help unfortunately. The problem is not what happes to the mail at the gmail side but at the ppc side. No matter what I do, once I have read (or downloaded and read) a mail in my XDA2s's inbox it is removed from the XDA2s's inbox at the next send/receive. It is not sent to the deleted folder - just removed. I am after a way to keep it in the inbox as read, as you would logically expect it to be.
Rich

I can confirm the above.
It seems that each time you go over the send and recive you inbox is reset to empty. Thus what you had downloaded (as header or full text), and read just goes into never never land.
I am not sure what the differnese is betwwen the 2 icons at the bottom, both push your mail.
I have been lost on this one for a long time, adding to it I have also been lost on how I can sync my pop.mail with my outlook pst for the sent items and inbox.
Seems like the sysnc only goes Between the default mal box, which meens I CANT configer as pop. So I cant send unless I am attached to the desktop over that mail box.
Its concept that I don't understand and have yet to find a soulution.
http://pumaweb2.pumatech.com/ts-board/ultimatebb.php?ubb=get_topic;f=21;t=000099

rakh1 said:
Hi Suntingwong,
This does not appear to help unfortunately. The problem is not what happes to the mail at the gmail side but at the ppc side. No matter what I do, once I have read (or downloaded and read) a mail in my XDA2s's inbox it is removed from the XDA2s's inbox at the next send/receive. It is not sent to the deleted folder - just removed. I am after a way to keep it in the inbox as read, as you would logically expect it to be.
Rich
Click to expand...
Click to collapse
Sorry I misread your question. I was thinking you were bothered by emails getting deleted from gmail whenever they got downloaded to your PPC.
I only use my PPC to quickly screen mails so this is not a problem for me. As long as I don't download emails from the server (set just to get header and 999K of body) then my emails won't get deleted from the server nor the PPC until I downloaded them to my desktop email software or when I delete them manually from my PPC.
Now if you want to keep your emails in your PPC no matter what happened to them on the server (got downloaded, etc...) You can mark your emails as "not read" whenever you're done reading them. That will keep them from being removed from your PPC. It's an arduous thing to do but it seems to be the only way...
Hope it helps

There has got to be a better solution than that.
I have the same problem as well, and would really like to see a fix.

You must enter in the settings of your account (upper right corner) and go to "Forwarding and POP". There you have this options:
1. Status: POP is enabled for all mail that has arrived since 1/1/05
Enable POP for all mail (even mail that's already been downloaded)
Enable POP only for mail that arrives from now on
Disable POP
Yoy must select the first option (Enable POP for all mail (even mail that's already been downloaded)), click on "Save changes" and now the messages dont disappear when you read it in your PPC.
Saludos.

I was sad to find out that the IIs only retains 6 email accounts. It seams that this problem isn't only inharent to gmail account. I have configured 3 of my own domain pop3 accounts. When I download the email to my IIs, the emails on my IIs disappear the next time I send/receive.

segoz
Look I feel like a real dumb a**.
I cant work your fix as I cant find that setting. Top right is a drop down for me (From, recived date, subject.)
In accounts I get 1/4 and see nothing on the next 3 pages that does anything for me.
Were should I be as it seems its not in messaging.

This is my observation... wondering if any body sees the same thing.
1. If the message is no longer on the server, upon the next Send/Receive, the message is removed from PPC.
2. If a message is not read on PPC, it will not be removed from PPC no matter if it is still on the server or not
2. There is no universal rules as to when a message is removed from the server when it is accessed via POP3
3. For gmail, this is configurable (Mail Settings>Forwarding and POP>[keep Gmail's copy in the Inbox, archive Gmail's copy, trash Gmai's copy])
4. For adelphia.net, a message is not removed no matter if only header or full body is downloaded. A message is only removed when accessed via desktop email software (if the software is NOT configured to leave a copy of the email on ther server)
5. For netzero.net, a messsage is not removed from the server if only header is downloaded to PPC. A message is removed from the server if full body is downloaded PPC.
So if one wants to keep a copy of gmail's email on the PPC, one has to set up Gmail to "keep Gmail's copy in the Inbox" in the "Forwarding and POP" setting.
One also must configure desktop email to keep a copy on the server. For Outlook 2003, this setting is found on the "Advanced" tab right under the POP3/SMTP port settings.

That's some good observations sumtingwong. I could care less about gmail since all junk go through gmail. I'm more conserned about my domain pop accounts' email disappearing from my PPC. I will leave the messages on all 3 dedicated servers for the next few day to test your observations. stay tuned..
ps. damn this site is crawling. is it getting DDoS'ed?

Site's been crawling for days now........new servers?
Anyway - i can find no way to stop the mails dissapearing on the PPC. So, I have worked round it by creating a 'keep' folder and I simply move the mails I want to that after reading them. Not ideal but it works for now.
R

I left the messages on my mail servers while picking up full email from my PPC mail client. As sumtingwong posted, the mail doesn't disappear from my PPC anymore. I have successfuly sent received mail the past 3 days on 3 different email servers. All email are still on my PPC. I will delete all mail from the servers and see if the emails remain on the PPC.
ps. I pick up mail on both my own email servers and gmail.

I'm starting to get annoyed. Just recently, my Gmail emails are disappearing. But my emails from my own email servers are still on my PPC which doesn't disappear like the Gamil emails. The most anoying thing is, when I delete the emails from my PPC that belongs to my email servers, the same emails are redownloaded again. It's like the PPC email client doen't know the emails have already been downloaded. This doesn't happen to my other phones with email clients.
WTF, are there any other email clients we can use instead of the built in POS Outlook?

Pop3 Inbox - messages getting deleted

I have a PDA2K and am being driven mad by my inbox getting emptied.
I have my home pc outlook express set on leave a copy of messages on server.
When I receive an email on the imate it goes into my inbox - great
When I look at mail on my home pc - it also goes into my inbox - great
When I next do a send & receive on the imate it removes the email I have received on the pc from the imate inbox
Is this normal?
Can I keep my Imate inbox intact and delete only what I want to?
Apols if this has been covered before - I have searched but am going crazy
TIA
Paul

half the problem is sorted
I discovered that I was not leaving a copy of my messages on my email server because I had 2 outlook express accounts going for the same mail and only one was configured to leave a copy on the server
However I would still like to know if it is possible to keep my Imate inbox intact (& under my control) even when the messages are no longer on my pop3 server
Paul

Email being deleted
Is there not a tick box in Pocket Outlook on your iMate that chooses whether email is deleted on PC? In email account settings or something like that.....Don't have my 2i with me so not entirely sure, but think it right. :?

Still perplexed
Hi Shane
I am using the Pop3 mail but even when I tried Outlook I cannot find any option like this
Are there any other users who have an Inbox that does not de-populate
Thanks
Paul

On Server
what email provider do you use? I'm use gmail, and "leave downloaded email on server" option is on email setting. You should log on on your email account and go to setting, search for "leave downloaded email on server", thick on it. :wink:

Thanks
Yes I have set the server to leave a copy - however after around 3 months they will be deleted when my mailbox gets full. I presume they will then be deleted off my I-mate. What I want is a way to permantantly store them in my Inbox unless I manually delete them.
Paul

It sounds like exactly the same issue I have.
I have one PC where I download my emails to - which deletes off server once downloaded. This is fine.
Though on my XDA2i when I go to the POP3 account in messaging I can see all my emails - but when I attempt a send/receive, it deletes all previous emails from the inbox and donwloads any new if there are any.
It is like it is synchronizing the inboxes of what is on server. This should not be the case - I would expect this behaviour if it was setup to be IMAP , but not POP3.
Thanks

I agree nsm - it behaves differently to other Pop3 accounts - I wonder if there is a way to send the inbox to SD storage and protect it that way.

The whole lot went again today when I set up a pop3 a/c on a new pc at work and forgot to leave a copy of messages on server
The only (in-elegant) way round this I have found is to create a new folder on my Imate called inbox copy and manually copy the important messages over as they arrive.
Surely there must be an easier way
Paul

Me too
Hey,
I am facing the exact same problem as u guys... moment I download the entire mail... Even aster I check the leave a copy on the server checkbox. Is there a way to keep the mails?

In messages/inbox on your Blue Angel, tap accounts and then accounts again.
Tap the Storage tab at the bottom of the screen
make sure that delete items is set to manual. Otherwise the emails are deleted automatically when it sees that they are no longer on the server.
Also, try setting the email account to show all messages, and not just from the last x days (in advanced settings for each account)
It's usually these two that cause this.

have you tried...
setting "receive message headers only" on the handheld? This works fine for me...

rhedgehog - thanks - have made sure items are only deleted manually
quote "Also, try setting the email account to show all messages, and not just from the last x days (in advanced settings for each account) "
Is this setting on the pda
Paul

POP e-mail behaviour

I have a rogers s621 with WM6. I am getting different behaviour when I download messages from 2 different POP accounts.
On the first POP account, when I download a message (2k limit set) and then open the message and download the rest of it the original message is retained on the server. This is what I want to happen.
When I do the same thing on the 2nd POP account the message is not retained on the server.
The settings for the 2 pop accounts are the same except they have different e-mail addresses and point to different pop and smtp servers.
There is a setting to leave messages on the server, but that is only when deleting messages and I did not delete the message on the 2nd POP account. Is there another "leave message on the server" setting that controls deletion as a result of downloading that I am missing?
Any help would be appreciated.

If the settings are the same then I would assume that it is server configuration that is causing the problem.
POP3 mailboxes should behave as in the first example, messages should not be deleted until the full message has been retrieved, and then only deleted if an option to leave messages on the server is not checked.
It looks like the second server is assuming the entire message is getting downloaded when the client accesses messages and then deletes them.
Depending on who the e-mail provider is, you could talk to them but not sure how much luck you would get!
You might also consider switching to IMAP if the provider offers it, as it is far more intelligent in handling these sort of situations, as it is assumed that mail remains on the server at all times unless expressly deleted by a client.

Solved.
You were right. The issue was with my provider. They don't allow leaving messages on the server for POP accounts.
The solution to get it work the way I want is to have it as a POP account on my PC, and an IMAP account on my S621. That way when I'm on my PC the messages get downloaded and removed from the server, and when I'm out I can check them on the S621 and they will stay on the server so I can get them again the next time I'm on the PC.

Active Sync Not Deleting Mail

Anyone else having this issue? I am using Hotmail in Excahnge Activesync on my Droid Incredible. When I delete mail on my phone it keeps showing up as new messages everytime the activesync syncs. If i delete the mail using my pc, the messages will be deleted from the phone. I want to be able to delete using my phone and not the pc all the time.

Delete the account from your phone and when you re-add it, make sure you choose "Imap." The situation you are presently in results if "POP3" is selected upon initial sign up because your email remains on the server.

SlimSnoopOS said:
Delete the account from your phone and when you re-add it, make sure you choose "Imap." The situation you are presently in results if "POP3" is selected upon initial sign up because your email remains on the server.
Click to expand...
Click to collapse
I am selecting exchange activesync so that the mail on the server and on the phone are synced together

I do not have a Microsoft Exchange Active sync account but I do configure email on my phone. I believe you must specify the email protocol (you want "IMAP") via your desktop email according to Microsoft's support site here:
http://technet.microsoft.com/en-us/library/bb123484.aspx
and here:
http://technet.microsoft.com/en-us/library/bb124107.aspx
With the exception of Microsoft Exchange Activesync, each of the other email settings on your phone app allow you to specify POP or Imap upon initial setup when you select "manual setup."

Hello all.
When i delete an e-mail in my Active Sync on my device, that email totally dissapears instead of being moved to the recycle bin. In consequense to that (i think so), that e-mail is NOT deleted in the server (Office365) and stays at the inbox.
However, If i choose (on my device) to move an e-mail to the recyle bin, that normally goes there, and in consequence, that email is moved to the recyble bin in the server too (and is not in the inbox then).
Have you got an idea?
Thank you

help with email app please!!!

i have searched all over google already..
So on my S3 i been using the stock email app. i have a hotmail account, same one for years. Every so often when i check my emails they automatically get deleted or disappear. So i log onto my hotmail.com or now "outlook" on my computer and all my emails that disappear move into a POP folder, thats why their not showing up on my phone. I have tried going to more options, and POP and deleting emails settings on my hotmail options.. changed it to what people suggest, and still the same thing happens. Its starting to really piss me off.
I have not tried k-9 email, i would like to use that as a final resort. i like the stock email app, i would just like someone to help me please with this, usually i can figure these things out but i have been banging my head on this for the past month now. Anyone else had this issue? what settings do i need to change on my phone? or on my hotmail account?
Any help would be much appreciated!
thanks!

Anyone? or XDA not the place to ask about these things?

[email protected] said:
Anyone? or XDA not the place to ask about these things?
Click to expand...
Click to collapse
Have you tried searching Google Play for Outlook App?

Yes. i have seen that app, but like i said before i would like to use the stock email app. If i download the Outlook app it will still put my emails in a POP folder. Plus the Outlook app is ****... and has ****ty reviews.

[email protected] said:
So on my S3 i been using the stock email app. i have a hotmail account, same one for years. Every so often when i check my emails they automatically get deleted or disappear. So i log onto my hotmail.com or now "outlook" on my computer and all my emails that disappear move into a POP folder, thats why their not showing up on my phone. I have tried going to more options, and POP and deleting emails settings on my hotmail options.. changed it to what people suggest, and still the same thing happens. Its starting to really piss me off.
Click to expand...
Click to collapse
Hi!
In Outlook.com, if you go to More mail settings -> POP and deleting downloaded messages, there are two options for POP syncing:
- Don't let another program delete messages from Outlook. (If your other program is set to "delete messages from the server," we'll simply move them to a special POP folder. They won't be deleted.)
- Do what my other program says—if it says to delete messages, then delete them.
Basically, this happens because POP3 is an unidirectionnal way to communicate between a mail client and a mail server. When the client connects to the server, the server sends all the mails he has to the client. Then the server waits for an instruction from the client: either to delete or not the messages the client has successfully received. As POP3 is unidirectionnal, it can't send a "delete" instruction to the server when you delete a message in your client: it's all or nothing. This was useful when storage space in mailboxes was limited -- when you have a local copy of your mails in your computer, then there is no need to keep a copy in the server, and it frees storage space --, but nowadays, most mailboxes have plenty of space, so there is no need to delete mails from the server.
The last option will obey to what your client send to your mail server: if your client tells the server to delete all the received mails, then Hotmail/Outlook.com will delete straightforward the said mails. On the other hand, the first option won't obey your client's instruction -- and if I'm correct, that's the default configuration in Outlook.com; instead of deleting the mails, Hotmail/Outlook.com will simply move them to a special "POP" folder for you to manually decide later what to do with them in your webmail.
Having those informations, you then may want to check what are your actual Email app's configuration about received mails and selecting your prefered option in Outlook.com. But I believe there is a better option for mail syncing.
What I may suggest you is to add your Hotmail/Outlook.com email account as an Exchange ActiveSync account, instead of a classic POP3 account. This way, you have bi-directionnal communication with your mail account -- a per-mail control of your emails --, push notifications -- you will receive mails as they arrive in your inbox --, access to all your email folders -- you are not limited to your inbox only -- and you can sync your contacts' informations in your Android address book with the infos from your email account.
To do that:
1. Open your Email app in Android;
2. Go to Settings;
(2.2 Optional -- You may want to delete your actual Hotmail/Outlook.com account from the app. It's not necessary, and you may want to do it only at the end of this procedure, when you see your Exchange setup working.)
3. In Settings, add a new email account;
4. Enter your Hotmail/Outlook.com email address in the account field and your password in the password field. Then, press Manual setup;
5. Select Microsoft Exchange ActiveSync type account;
6. Click Next -- there is no need to change the default settings;
7. At the Account options screen, again, no real need to change anything, though you *may* want to change Period to sync Email to access older emails. Then, click Next;
8. Type a name for your email account to appear in Email app, then you're done!