I have a couple of POP3 accounts on my O2 XDAIIs. I used to be able to download my email from ISP without problems.
Lately, when there is any email waiting, it will connect and try to download and pop up the following message "Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again."
The other POP3 accounts work fine, even with the same ISP, and this POP3 account used to work when I first got the unit. The POP3 account in question works fine from my Treo using the same SIM card (I have Cingular).
I searched all over the web and forums, I see many have the problem and some have not been able to resolve it. I tried:
1) Soft and Hard Reset
2) Deleting and reentering the account
3) Used the Sprite Mail cleanup utility (which basically cleans all emails and attachments)
4) Tried a registry key that had worked for some: HKEY_LOCAL_MACHINE\Software\Microsoft\Inbox, create new DWORD ForceOffSSL and give it a value of 1.
5) Checked with my ISP – they could not see any problem with the account and works with anything else but my O2 XDA IIs.
6) I tried the Flemail 2006 program (formerly WebIS) and it worled for email. But the program is so buggy and slow that I had to delete it. This tells me the problem is with the native pocket outlook.
If there is NO email, it will connect, check and disconnect with no error.
There is a timeout somewhere. The other accounts can connect and download without problems.
Has anybody else had this problem and does anybody have any suggestions?
:evil:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
PPC6700 with same problem
I just purchased the PPC 6700 and I love the device itself, but I have had many problems with it after owning it for only 4 days.
1. Sprint failed to let me know that my phone had to be updated. Thanks! I only found out about this update after 1 hour of phone tech support trying to find out why my phone randomly went into flight mode. What a pain in the ***.
2. I have my own servers and cannot download my mail from them or my home isp. Sprint by the way repeatedly told me this must be an issue with you server. I told him after being on the phone for 3 hours (I could tell he wasn't happy) "You must be right! Microsoft has always developed software much more then anything ever put out in the Unix world".
So the only help I guess I can offer to you is "Yes, I have the same problem with the native outlook that comes with WM5.0
likegadgets said:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
Click to expand...
Click to collapse
Whenever I see this (and I see it a alot) on mt XDA IIs, I just select Accounts|Clear <account>
If it doesnt work immediately then I restart the Outlook Inbox app and/or disconnect/reconnect.
Been through searching registry/deleting this & that database file / re/installing accounts. Havent had to do that for ages.
I access 5-6 pop accounts from various servers, several are my wife's. My bet is that it has something to do with whether the current status of the emails downloaded in your device matches the server etc - due to the function that you can delete the emails from the server by downloading, deleting and then deleting from the 'deleted items' folder and re-sycning
HTH
ME TOO! Any resolution??
I am having the SAME EXACT PROBLEM with my new 6700...did you ever find a resolution?
THanks,
I am having the same problem on a Hermes / TyTN.
My first TyTN was fine. I have 3 email accounts. 1 uses SSL and the other 2 don't. There were no problems using either account.
Having replaced my 1st TyTN with a new one (due to poor wifi on first device) I now get the message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'.
The only solution is to use the ForceOffSSL setting for my 2 none-SSL POP3 accounts. Then I have to reboot the TyTN without the ForceOffSSL settings to use my SSL POP3 account.
Continually changing the ForceOffSSL setting and rebooting is annoying, so for the time being I'm using nPOP email client for my non-SSL accounts.
getting an email timed out on cingular 8525
I am getting the same message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'. I am having the same problem intermittently with Htc Tytn with a pop account yahoo. I seem to connect without a problem on the internet but i do get this error intermittently. any solution?
Same here ... cannot send mail via OptOnline Account
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OK...I got a resolution to this last night on the Cingular forum.
Quick answer is that OOL's SMTP Server is locked down. I needed to change the outgoing server to Cingular's (CWMX.com).
Thanks to anyone who took the time to click-in on this thread.
Happy New Year, all!
-pvs
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Hi all, OK, this marks my first post on this board. I've been a lurker for a few months, and have settled into a Cingular 8525 as my first Pocket PC Phone.
I noticed a few days ago that I could not send mail via my OptOnline Account, unless I was using WiFi or the 8525 was tethered to my home PC via ActiveSync. I was thnking all along that it was probably due to some piece of third party software that I installed over the past few weeks (a hearty thanks to all on these forums who develop and/or market their wonderful wares, btw).
But today, for a lack of anything else to do, I hard reset and tried simply setting up that one account to try my machine out in its pure form. Lo and behold, I still get the same error, 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again.'
As a matter of fact, it seems this message itself is in error, since it happens when I try to SEND a message, not when I try to receive them. I have even received emails in this account at the same time this error message appears, but at any rate, messages in my outbox do not get sent.
As far as I can tell, all the settings are correct. I have played with them, and tried all the permutations I can think of, but this baby will not send mail via this account. My XpressMail and Hotmail accounts work fine, both sending and receiving, and I can browse the web fine via My ISP or WiFi.
I have spent a lot of time searching the web for an answer to this problem, but it seems it's been quite prevalent with WM5.0 devices for well over a year, and still does not have an answer.
So ... my first post ... which should have been a thank you all, and Happy New Year, has turned into a request for the talents of you folk who know so much more than I regarding these devices.
Can anyone please lend a hand? Also ... is it "legal" to cross-post this message onto other forums on this board?
Thanks so much to anyone who can provide a solution.
-Paul Slabowski (a.k.a. pvs)
I got it working
Like others in this thread I was getting the "unable to download messages to device" error when sending. My solution is:
Try leaving the 'domain' field blank.
It's on the Server Information page, and also on the Outgoing Settings if you 'Use separate settings' for your outgoing server.
Hope this helps you.
Rich
Domian Blank
My Domain is blank and frankly im just getting very agrivated by this. Does anybody eles have other advice to give towards this "cannot download message"?
I've got WM6, I've tried clearing and deleting the account, soft resetting the phone, making sure the domain field is empty, etc. It still gives this error for my POP account while my IMAP account is fine. Anyone find a solution?
Yes, deleting the domain really works in some cases (f.e. Gmail), but the same error occurs in my other account although I delete the domain. And funny thing is that it occurs only when there are some emails in outbox, receiving emails seems to work normnally :S
I'm still encountering this problem after trying everything on this post...
any other ideas?
Just had the same problem tonight. My mail server recently changed IP addresses, so I suspect DNS issues were the cause of my problem. I tried using the new IP address in place of the host name, but that didn't work for me. The account settings didn't seem fixable. Deleting the email account entirely and adding it back did the trick.
I've had my orange SPV M2000 setup for my orange eMail account for several weeks
I kept receiving the same eMails over and over again (receive set to 15 mins)
I then logged into webmail and deleted them, but for the next 48 hours the same eMails kept coming through!
I reported this to orange and said it was the device was not deleting them from the server, and I should login on webmail and delete them, but I had already done this!
So, I reset the device to use my own commercial eMail server
I set the server so that as soon as the message was retrieved it was deleted...
Yip, you guessed it, same problem!
I reported this back to orange, and now they said it was my server at fault!
So why is my device retrieving/receiving eMails which have already been downloaded AND deleted?!
Hi folks
My main reason for upgrading to wm6 was to fix the html email problem. I find now however that emails sent from gmail accounts to our groupwise server which I collect via imap are still blank on my tytn. The emails are fine when viewed on a pc.
Any ideas?
Hey guys, I'm hoping someone here might have had this problem...
Okay, I had this problem with WM5 too but somewhow managaed to get it to stop. No such luck with WM6. Here's the problem:
I set up my Earthlink email via the "New E-mail Account..." funtion. Works fine. However, now whenever I get a new email at my earthlink address I _automatically_ get a text message along the lines of this:
701
F: "Palm Store Newsletter"<Palm_
S: Through Sunday May 20, 2007 -P
Sent to <my address>
ID:345543456:1
In my email settings I've set it to Automatic Send/Receive to _Manual_. I can't think of anything else that would be causing my Dash to retrieve email headers like this. But its driving me nuts! because I'm getting spammed by text messages all day.
I've tried reconfiguring my email, rebooting, doublechecking my settings. Gah!
Go to your tmobile account on line go toyur email and disable alerts they are not supported on WM6 -rather they expert you to go to an exchange server
Wow - that was it. I had no idea TMobile would go that far to charge me for text messages Thank you muchly ljcaz!
aol email
i have a similar problem except my problem is i have aol set up in my email on WM6. on WM5 i was able to check email and it would stay on server. the new WM6 for some reasone even delets it off ther server once i delete on my phone. i have the setting on the phone set to leave on server but i dont know how to fix the problem any ideas
Another Exchange-related bug. Any ideas?
A couple of users are finding that emails they've sent from the Desire are remaining in the outbox and the recipient is getting multiple copies of the email. For example, my boss sent me a meeting invite just before the weekend and he was slightly aggrieved to have received 50 copies of my acceptance, come Monday!
I had noticed that my acceptance was stuck in the outbox and had attempted to sync many times before I just deleted the outgoing item in disgust. Well it turns out that the mail app was sending okay but not deleting once sent.
This is happening with ordinary message replies too. I have not yet discovered a common theme. Anyone else had similar problems?
This is happening with Exchange 2003 SP2.
Just bumping this back to the front page... I wonder if we could do with a sub-forum for email issues?!
Hi Rob - SouthBarn back again. I am having very similar problems. Can receive but can't send. Emails are stuck in outbox and I get multiple "cannot send" notifivations. Don't actually get the multiple sends though?
Thought I'd solved the earlier problem by deleting and re-instating the acount on the Desire, but that dodn't work this time around.
I also have Exchange Server 2003 R2. Driving me nuts! Orange UK don't seem to be able to help.
Also have intermittent data connctions problems. Have tried the Modaco APN settings but they don't seem o help with the connection. If anything its worse.
Southbarn again. Just noticed a very small discrete error messeage on the desire if you try to force a sync on the following page:
(menu button) > settings > Accounts & sync >Exchange Active Sync
If hit the "sync now" button and it fails to send an email (which is does!) there is an error message just above the "sync now" button:
"there were some socket errors while connecting to the server"
This is a clue but how to resolve...?
Sounds like a protocol error - probably another poor implementation by Google/HTC.
I'm trialing TouchDown - so far so good.
Outbox now working - why?
Wierd thing happened. I downloaded Touchdown as you had done to see if there was a way out of the problem, and lo and behold, the Exchange Active Sync app start working again - an email that had ben sitting in my outbox for days suddenly became sent. Coincidence?
Still working 24hrs later on both apps on wifi and 3G
Will continue to monitor and report.
Would like to know what is going on. Would prefer the on board app to work properly than use 3rd party.
bump - same issue here
Cyclone55 said:
bump - same issue here
Click to expand...
Click to collapse
The (non-free) Touchdown Exchange client does not have this problem. I don't know if HTC or Google is planning to fix the fault in the stock mail app any time soon.