Does anyone with a Universal have issues with the phone constantly dropping calls. I have had my Universal for a while now and the phone seems to have a mind of its own as far as it drops calls constantly and its driving me mad, I updated my Radio Rom up to 1.06...but it is still doing it...please help!!
I do not know, if this can help you:
Sometimes I was touching the hangup button at the side of the phone. This happened especially, when I switched the phone position to other ear thus switching hands.
I have been extra careful as not to put my fingers anywhere near the hang up buttons on the side.
It started to happen to me and other guys here, but only after have upgraded the radio to 1.08.00, and when driving.
It seems to be related with bad handling of GSM cells handover.
If you fix the phone band to GSM or 3G (instead of auto select), it may fix the problem, but I haven't tried it.
Tried that also, did not work.
I also have that problem, but only after upgrading to radio 1.06.00.
I have noticed 2 problems (I use both 3g and 2G)
Immediately after sleep (the device has rested for 1 hr atleast) - first call get dropped within 10sec. So, this is issue with wakeup. If you are very serious on dropped call - dont let the device sleep at all.
Second issue - dropped call due to bad cell handling - some phones seem to be sensitive - and universal is !!!.
The best non sensitive(read rock solid) phone is Nokia 6210 (that bw one). I have tried it - Nokia wont leave the connection while Universal (and SEP900 also) will drop. This is at SAME time - all three phones talking.
Will a Rom update fix the bad cell handling?
I doubt regarding ROM update fixing the drop issue.
I am not very good at how Radio chips are designed(but do know how the towers wrk and their sw) - but I think its more of a chip design issue rather than SW. We may have to absolve MS here.
Any comments - any radio chip designers (esp TI guys - because I think radio chip in UNI is Texas) here bother to comment?
BTW bad cell handling happens when the radio constantly changes cells - selecting cells based on their strength - and the towers inabilty to keep up with the change.
There is a proggy on Symbian pateform which allows you to see all the cells that your radio is able to see - you will be amzed - a radio sees upto 10 cells at one time - and is able to select the best.
Anybody out there care to port this on MS?
so we all just have to live with this? My phone drops call regular, cant belive HTC would put out something that crap.
Related
I (literally) just hung up with WAYNE ACHACKA at Siemens San Francisco. I expressed my disappointment with the update in that if did not really fix the problems associated with the device.
The issues I SPECIFICALLY addressed were the lousy BT signal (noisy & short range) and the poor WIFI performance.
He expresses a high level of concern over the issues that I spoke with him about, and it was suggested that everyone who is having problems to call the Siemens call center and put in a complaint/trouble ticket. Only in this fashion can they address the issues and try to get HTC to fix the problems with the hardware.
Here is the phone number (US): 1-888-777-0211 / Toll Free
Website: http://communications.siemens.com/cds/frontdoor/0,2241,us_en_0_76051_rArNrNrNrN,00.html
(you may have to highlight hte text, cut & paste into your browser)
I hope we can all work together to resolve the issues through Siemens - they certainly seem interested in making us happy!
Tom McElvy
I've gotten the impression that the BT problems are more hardware-related than software. Having gone through several BT patches, upgrading from 2400 to 3500 to 3900, I've noticed no significant difference in BT performance.
Two things that make me think it's a hardware issue:
Someone else has posted either here or over at HoFo that the antenna in the BlueAngel is poorly positioned; this may also explain the poor WiFi performance, as both BT and WiFi use the 2.4 GHz band, so it'd be possible to use one antenna for both.
I've used a couple BT devices (headset & GPS) with both the BlueAngel and my laptop, and the range with the laptop is at least twice that of the BlueAngel.
If the problem is in the hardware, there may not be an easy solution, although it may be possible to devise some kind of antenna booster that would help.
That is correct! It is a hardware issue. As for the device turning on automatically, that in fairness was a bluetooth stack issue. All the "BlueAngel" Devices should be recalled and everyone given a refund! They are crap!!!
Mike
Hi,
I am new to Universal (but not to HTC units ), so when I got a used one with a broken LCD last week I was very excited. But after I replaced the display and played around a bit with this toy - I thought it was not worth the hype.
But I got more & more suspicious about its wifi antenna and yes it definitely has some problem. It has 50% of the signal strength a half meter from my wifi router. From three meters it drops to 25%. And after 5 meters it's dead.
I upgraded the Radio stack to 1.14.10, but nothing's changed. Has anybody any suggestion?
The unit was taken apart by the previous owner and it is missing some screws - but all the screws around the antenna is in place...
If somebody needs photos I can post some.
Please advise!
Last state:
QTek ROM
ROM 1.3.77 WWE
Radio 1.14.10
ExtROM 1.30.176 WWE
Cheers
Have you tried going into wireless lan settings, then click on the power mode tab and change to best performance. That should do something. Maybe its set to best battery which would give you crappy performance and range. I am able to log into the internet wifi within my block.
HTC UNIVERSAL wifi power is very very ow i have the same problem and way to solve it. when my laptop says what signal is excelent my ppc cannot connect.
Xeon_IV said:
Have you tried going into wireless lan settings, then click on the power mode tab and change to best performance...
Click to expand...
Click to collapse
Thank you for your suggestion - now it's in midway position. It should do better - 4 meter is deadly! I have tried out with an Alpine and a Wizard as well and both done a better job!
Can you do me a favour and test it? I measured it at 0.5 m - 1 m and 4 m without _any_ obstruction (no wall whatsoever) between Universal and my router... That is why I suspected a hw failure.
Thanks,
ym
onlineemails said:
HTC UNIVERSAL wifi power is very very ow i have the same problem and way to solve it. when my laptop says what signal is excelent my ppc cannot connect.
Click to expand...
Click to collapse
But _that_ low?!?
Very strange however, since both Alpine and Wizard do a better job than my Asus laptop with built in wifi. So this would be a big surprise for me from a HTC unit...
Today I will test it with a Pretec SD wifi card - if this beast let me install the card's driver at the first place
i can use my exec in bed which is 10 meters, one floor and one wall away.
the signal is at about 1/3 strength at that distance which is ok but not as good as my laptop.
have you changed any settings on your wireless base station as this could also be the problem.
Continuing Uni WiFi problem
Sorry to post in an old thread, but there doesn't seem to have been any resolution here. I have the same problem as the OP, in that my Uni will only detect WiFi about two metres from the router unobstructed. Any further, and the Uni loses the signal. My Laptop gets the signal up to 15 metres away, through walls & floors, and my desktop is in another room using the wireless aswell. If it's any use to possible helpers, i'm running KDS WM6, previously standard WM5, and the router is a TP-Link branded thingy.
Any help would be greatly appreciated, it's intensely annoying being unable to use the WiFi functionality on the PDA.
Thanks in advance.
No real help sorry, but my Exec has terrible WiFi performance too. Within a couple of metres of the router it has max signal, but this drops off to 1/2 after 5m. (Laptop still shows full) And anything over 7/8m you may as well forget. Laptop seems to get twice the range. My old HP Ipaq 5xxx series PDA used to get much better perfromance than the exec, but lasted a lot less on WiFi. Maybe HTC have deliberately sacrificed range for battery life? Even with the device set to max performace? I wonder if anyone could do a registry hack to up the power to the WiFi, or would this potentially burn our the device?
Range issue - power of PDA or router?
Thanks for the reply anyway Steve. I reckon my range is even worse than yours - I mean, seriously, I have to be sat right nest to the router to get a signal. As may be apparent, i'm more of a 'consumer' than a developer when it comes to my Exec, but to continue your line of thought, is it an issue with the power coming from the Universal's Wifi, or from the router itself? I imagine if there are very few of us with this problem, then it's down to some poor router setup/cheap hardware on our part...
But yeah, if anyone with a little more knowhow could shed some more light on our problem, i'm sure we would all be very grateful.
Regards
wow i thought i only had this problem, a friend of mine said upgrading might help. any way i've posted a thread about the same problem here
http://forum.xda-developers.com/showthread.php?t=321872
doesnt it kills you not being able to use the wi-fi in such a device???????
GurneyHalleck said:
is it an issue with the power coming from the Universal's Wifi, or from the router itself?
Click to expand...
Click to collapse
I would bet the Universal, as I've always had the same router, in the same place with every wireless device I've used. The Uni is the worst performing of the bunch by a noticable margin.
Then again, I wonder if it has something to do with where the WiFi antenna is in the Uni itself? If the phone is pointing the wrong way the the phone itself blocks the signal? Every other device I have used has an external antenna (even the Ipaq)...
Hmm help needed from some experts here me thinks!
Expert Help needed, I agree
I doubt it's anything to do with the orientation of the antenna in the device, my lappy has an internal antenna and gets the signal just fine. Also, to add to the list of 'working' wireless devices, even my Nintendo DS picks up the signal throughout the house... Does radio version have anything to do with Wifi reception? I'm using 1.10 - y'reckon I should try 1.18 see if that helps? Rhetorical question, sorry - I'll TRY 1.18 and let you know if it helps.
Regards
not only poor wifi signal, the gsm signal also poor at uni, any solution of the gsm signal become stronger??
why my dopod 838pro sometime it cannot detect a radio rom and show a NO GSM, but if detect it a radio rom and it will hang about and half hours and reset will turn back to NO GSM, is hardware or software prob, anyone can give me a solution?
Provide more information - OS version and Radio version. Its probably a hardware problem but you may try to reflash to a manufacturer's shipped version and retest.
I had the same problem basically. Phone would freeze up, get repeated NO GSM messages, drop the radio even when it finds it after several minutes of use. I did buy the phone off eBay used and it did freezeup in WM5 ALOT.
I took the phone apart and cleaned all the contacts - same problems. Reflashed manufacturer's rom again and it took. Before it sometimes would hang up - looking for GSM radio. Took it apart again FULLY and put everything back together. It is now working for the past week. No freezeups or drops. Seems to always find GSM on bootup.
last time using a official rom wm6 also freeze up, then flash it to manila2d rom, it also got a same prob, try reflash a radio rom, but always get stuck at 6%, but try and try then 100% done, but also same prob.
so ur solution is try Reflashed manufacturer's rom again?
Thats what I did but the flash alone didn't fix the problem. I don't think a rom flash will bring your phone back but you may get lucky. I had to open it up and clean and reposition things. For some reason it worked. I still get screen fade to white and the directional pad on the front sometimes doesn't work - you move the scroll wheel and it will work again. Might have to replace the dPad circuit board or flex cable. The HERMES seems to have MAJOR problems with quality control and the radios. I personally think the battery presses against a backing plate which rests directly against the chipsets. The silver plate behind the battery does flex and it shouldn't. It probably should be a little thicker to prevent flexing. The heat from charging and the pressure from the battery I think causes the radios to fail. Bad soldering also may be a problem but any pressure on a motherboard and chipsets isn't a good thing. Also screws that are too tight also may contribute to the problem.
My phone has been working for about a week. Prior to that it was getting constant NO GSM errors on bootup and dropped calls. Today the phone was out of the house for the first time in weeks and it worked without any problems - no freezes (did a lot before) and no dropped radio. It has been sitting on my desk for two weeks without any problem. Will try it a few more days and see.
herm200 no GSM
Hi! I have read all thread about no GSM from here.
I have already do many many tests, tried to flash any radio rom extracted, hard reset, mtty with set 1e 1... I have already dissasemble and reassemble it
but no one fix the problem No GSM.
I have the same probleme, sometime no gsm and sometime ok.
So please, if anyone find everything which can fix this problem please post it!
Sorry for my english!
Thanks a lot for all jobs and helps.
Hello all, my hermes had this problem too!
Sometime it works, " 1.56.70.11" and sometime no! "NO GSM"
i have done about twenty flash thinking it will resolve this problem...
After reading a topic on this problem, i have understand it was an hardware problem. Something unsolde.
I have buy "double face scotch", i have disasemble the phone completely.
And on every chip and on the "battery"( little round and flat) i have put a little piece of scotch. it will do a pression on every chip to keep chip connected on the motherboard.
From this moment, the phone has never freeze, no more "no gsm" message!
ALL IS GOOD
Sorry for my poor english.
Many things can affect the radio
Try this...
Un plug your batt... insert a big piece of aluminium under the batt over the gsm chip... it wil not work properly... Magnetic issues... the batt do this things too i prove it on a Nokia... the batt without the stick = radio problem no signal...
Abd here i got the same trouble no gsm sometimes i realized that has been a lot flashes but noup, was a dialer that makes this issues 3G phone canvas,.... back to touch dialer 3G or 2G and its good now... think the CPROG and some other is not so compatible.
Desperately please help me, my Dopod 838 Pro has No GSM!
hey dude try another rom... the roms with HTC phonecanvas 2g or 3g do this issues on my hermes dunno why... thats th reason i dont cook anymore phoncanvas on my roms.
Update Radio ROM to 1.47
I had same problem just recently, and the recommendation that I got was update your Radio ROM ONLY...I upgrade to Radio 1.47 as all the time I was loosing service connection as well as No GSM...after this, my Hermes took live again.
I had 1.16 Radio...!!! and that issue came up after upgrading to one of the so many cooked ROM...I don't remember which one...
Check this link for more info, it saved my life!!!
http://forum.xda-developers.com/showthread.php?t=295751
Cheers,
Hi everybody
I'm suffering from a sound problem while making calls. Sound in call got buzzes sometimes, seems periodically, means that i can guest when it is muted completely (about 0.5s duration) or when it's like strong wind sound beating at the opposite line's micro. I tested this with a waiting piece of music from a friend (his provider offer a waiting song when people are waiting to get connect to him) and the song got buzzes and muted at exact points.
It's not caused by ROMs, as i change rom almost everyweek and the issue remains constantly.
I did some testing methods relating to sim:
- Put my sim in other handset, sound is good.
- Put other sim in my DHD, sound is bad but with other buzz and muted circles
- Put other provider's sims in my DHD, same stories
So i guess it's not because of sim-card.
I've had this problem for a while, and decide to ask here because i cannot find out a proper solution. My phone has the latest radio.
After clarifying and asking some of my friends, i found this problem is not speaker-related (which i fear the most) but mobile signal-related. The symptom is getting better or worse when i "touch" the two prongs next to the simcard, under the bottom hood. They are the antenna of this phone, right? I tried to raise them a little bit, or lower them a little bit (of course very small changes because these components are tiny and seems fragile) because i heard somebody in XDA told so to improve signal strength or something like that. But the issue only changed (better or worse, hardly to realize), it didn't disappear.
So anyone can give me a suggestion on this case? What do i suppose to do to make call quality better? Because it is annoying really! Have ever imagine a high-end device would provide such a poor service for a basic purpose like this. I often lose information or important points during conversations because of this f***ing issue! Not good at all!
Thanks in advance.
Hello everyone? Anyone can help?
Sent from my HTC Desire HD using XDA App
i had this problem before. Its the hardware. Brought it to HTC 3 times before they exchanged a new set for me
Really? Sounds very badly! Is there any other way to repair, because my handset is rooted and not bought officially from HTC agents so it's a pain to contact with HTC, especially when they appear to be not really helpful like in your case @topucash
well, you can always flash a RUU or restore from your backup of the stock rom. I actually had to request for a 1 to 1 exchange , else i expect myself to visit them forever
Can not really follow you. What did you mean by "else i expect myself to visit them forever"?
And what did HTC tell you about this issue? Did they call them "hardware problem" or something?
Any one can help me please, i'm dying of suffering from this awful issue
Hey guys, I bought a 2nd hand One X recently and it seems to be having the WIFI hardware issue. Like many articles have stated, if you press between both sides of the phone close to the camera and the volume buttons, your WIFI signal will increase and this indicates a hardware issue.
I tried it at home initially, I tested it 5 times and 3 tries out of 5 showed an increase in WIFI. But then I tried it again in public and it didn't work. Therefore, I'm unsure whether my One X really does have a hardware issue or not.
I read that HTC have fixed the hardware issue in the later production runs, so I was wondering if it's possible to check any info on the phone to determine an approximate date of when it was produced, thus also determining whether it was one of the older production models that didn't have the hardware issue fixed?
I know you guys would probably tell me to just open the phone and check for myself, but I'm afraid of breaking it since this is quite a risky task. I'm considering sending it in for repair but I'm guessing it's probably gonna cost a lot and not worth it.
Anyway I would just like to confirm whether it's a hardware issue or not through other methods other than opening the phone up or sent it for repair. Any suggestions?
chaoscreater said:
Hey guys, I bought a 2nd hand One X recently and it seems to be having the WIFI hardware issue. Like many articles have stated, if you press between both sides of the phone close to the camera and the volume buttons, your WIFI signal will increase and this indicates a hardware issue.
I tried it at home initially, I tested it 5 times and 3 tries out of 5 showed an increase in WIFI. But then I tried it again in public and it didn't work. Therefore, I'm unsure whether my One X really does have a hardware issue or not.
I read that HTC have fixed the hardware issue in the later production runs, so I was wondering if it's possible to check any info on the phone to determine an approximate date of when it was produced, thus also determining whether it was one of the older production models that didn't have the hardware issue fixed?
I know you guys would probably tell me to just open the phone and check for myself, but I'm afraid of breaking it since this is quite a risky task. I'm considering sending it in for repair but I'm guessing it's probably gonna cost a lot and not worth it.
Anyway I would just like to confirm whether it's a hardware issue or not through other methods other than opening the phone up or sent it for repair. Any suggestions?
Click to expand...
Click to collapse
Assuming you have a friend's Android phone to hand - your best bet is to download WiFi Analyzer from the Play store onto both handsets.
Connect the HOX and the other phone to the same AP and run WiFi Analyzer - even though the HOX doesn't have the greatest WiFi reception when working 100%, if the HOX is registering significantly lower strength and few visible AP's then it is likely a hardware issue. By significantly, I would say 15dBm or more difference...