Develop Bugs

Phone Call w/Siemens re: SX66 Update & Other issues!

I (literally) just hung up with WAYNE ACHACKA at Siemens San Francisco. I expressed my disappointment with the update in that if did not really fix the problems associated with the device.
The issues I SPECIFICALLY addressed were the lousy BT signal (noisy & short range) and the poor WIFI performance.
He expresses a high level of concern over the issues that I spoke with him about, and it was suggested that everyone who is having problems to call the Siemens call center and put in a complaint/trouble ticket. Only in this fashion can they address the issues and try to get HTC to fix the problems with the hardware.
Here is the phone number (US): 1-888-777-0211 / Toll Free
Website: http://communications.siemens.com/cds/frontdoor/0,2241,us_en_0_76051_rArNrNrNrN,00.html
(you may have to highlight hte text, cut & paste into your browser)
I hope we can all work together to resolve the issues through Siemens - they certainly seem interested in making us happy!
Tom McElvy

I've gotten the impression that the BT problems are more hardware-related than software. Having gone through several BT patches, upgrading from 2400 to 3500 to 3900, I've noticed no significant difference in BT performance.
Two things that make me think it's a hardware issue:
Someone else has posted either here or over at HoFo that the antenna in the BlueAngel is poorly positioned; this may also explain the poor WiFi performance, as both BT and WiFi use the 2.4 GHz band, so it'd be possible to use one antenna for both.
I've used a couple BT devices (headset & GPS) with both the BlueAngel and my laptop, and the range with the laptop is at least twice that of the BlueAngel.
If the problem is in the hardware, there may not be an easy solution, although it may be possible to devise some kind of antenna booster that would help.

That is correct! It is a hardware issue. As for the device turning on automatically, that in fairness was a bluetooth stack issue. All the "BlueAngel" Devices should be recalled and everyone given a refund! They are crap!!!
Mike

HTC Universal constantly dropping calls????.

Does anyone with a Universal have issues with the phone constantly dropping calls. I have had my Universal for a while now and the phone seems to have a mind of its own as far as it drops calls constantly and its driving me mad, I updated my Radio Rom up to 1.06...but it is still doing it...please help!!

I do not know, if this can help you:
Sometimes I was touching the hangup button at the side of the phone. This happened especially, when I switched the phone position to other ear thus switching hands.

I have been extra careful as not to put my fingers anywhere near the hang up buttons on the side.

It started to happen to me and other guys here, but only after have upgraded the radio to 1.08.00, and when driving.
It seems to be related with bad handling of GSM cells handover.
If you fix the phone band to GSM or 3G (instead of auto select), it may fix the problem, but I haven't tried it.

Tried that also, did not work.

I also have that problem, but only after upgrading to radio 1.06.00.

I have noticed 2 problems (I use both 3g and 2G)
Immediately after sleep (the device has rested for 1 hr atleast) - first call get dropped within 10sec. So, this is issue with wakeup. If you are very serious on dropped call - dont let the device sleep at all.
Second issue - dropped call due to bad cell handling - some phones seem to be sensitive - and universal is !!!.
The best non sensitive(read rock solid) phone is Nokia 6210 (that bw one). I have tried it - Nokia wont leave the connection while Universal (and SEP900 also) will drop. This is at SAME time - all three phones talking.

Will a Rom update fix the bad cell handling?

I doubt regarding ROM update fixing the drop issue.
I am not very good at how Radio chips are designed(but do know how the towers wrk and their sw) - but I think its more of a chip design issue rather than SW. We may have to absolve MS here.
Any comments - any radio chip designers (esp TI guys - because I think radio chip in UNI is Texas) here bother to comment?
BTW bad cell handling happens when the radio constantly changes cells - selecting cells based on their strength - and the towers inabilty to keep up with the change.
There is a proggy on Symbian pateform which allows you to see all the cells that your radio is able to see - you will be amzed - a radio sees upto 10 cells at one time - and is able to select the best.
Anybody out there care to port this on MS?

so we all just have to live with this? My phone drops call regular, cant belive HTC would put out something that crap.

Wi-Fi dropouts

Hello,
First of all I read most of the posts and topics regarding various One X wi-fi issues, but I wish to describe what I encountered and tried to do to solve the issue.
First of all, I had an old router at home that has successfully handled several laptops and mobile phones so far.
Came home happily with my new toy, alowed to fully charge before trying anything, etc, etc.
I ran the setup fine, hooked up with my WiFi network fine, started downloading and installing my apps from the Market. Suddenly my HOX switched to mobile data. I initially said to myself, I must have copied or installed something that messed up the setting so I did a factory reset but unfortunately the pattern repeated itself half an hour later.
So I disabled mobile data and tried to reconnect. Did so using every concieveble method tried suggested here, the only way it was solved was by resetting the router. Of course, within five minutes it happened again, and again....
Pissed off and got myself a new router. After connecting everything seemed fine for the first half an hour then the problem occurred again.
Reseting the router always helps. I wonder if it is something that has to do with the built-in browser (so software) rather than what hamdir suggested as being a hardware defect. I will try Chrome tonight at home and see how it goes.
In the meantime I would appreciate any input coming from those who experienced similar behavior. I would hate to return the phone as it seemed not to have any other physical issues (except a hint of a yellow spot in the upper left corner).
Thank you,
Sent from my HTC One X using XDA

i have the exact same problem! and it happens on every network i use...
is there some patch or something that will control my wifi correct? its really annoying..

Same problem here..

hhhhmm strange haven`t noticed this before..
First to start of..
Model and make of the Routers???
maybe we can find a pattern

vallandil said:
hhhhmm strange haven`t noticed this before..
First to start of..
Model and make of the Routers???
maybe we can find a pattern
Click to expand...
Click to collapse
Hello, got a replacement today. After propely charging and a quick setup, connected flawlessly to an unprotected network in a restaurant, then had a friend create a WPA2 hotspot on his Galaxy Note and worked again, and finally, back home, now only disconnects when signal is weak but most important can pick up the connection again by just turning wi-fi on and off. No more need to reset the router. Taking into consideration that with both phones i came from factory settings and had the same router configuration it just couldn't just be the router.
With the first phone i couldn't even connect to free unencryped networks! so there must have been a software bug or a hardware issue.
I'm sorry i did not keep the SN of my first device but it definitely the same batch as my replacement (just the last 2 or three numbers are diferent)
Oh, and the routers... one was an old and faithfull Dlink 524 (that handled three other Htc devices out of the box, while the second is a brand new TP-Link WR741 series. Now i reencrypted the connection with the WEP protocol and everything seems fine, no dropouts.
As there a few people that have this strange issue, the best way to check is to try as many hotspots, encriped or not and see whether it is a prolblem with their own router or something else. Always remember that a factory reset may be needed - do not take it for granted that the phone is at fault.
Good luck!

oftiklaus said:
Oh, and the routers... one was an old and faithfull Dlink 524 (that handled three other Htc devices out of the box, while the second is a brand new TP-Link WR741 series. Now i reencrypted the connection with the WEP protocol and everything seems fine, no dropouts.
Click to expand...
Click to collapse
For myself it works fine on one router, but has the same constant disconnects (and failed reconnects) you described on a D-link (DWL-G700AP)
Could it be related to D-link router/accesspoints?

Sounds like I have similar issues.
I find that signal strength gradually becomes weaker and leads to dropped connections. I never lose all the wifi connection it always remains with at least one bar, 20% or -85dBm to -90dBm.
I find this in strong and weaker signal strength areas, ie all over my house.
eg. In the same room the wifi router is in signal strength is on all bars. After 10 mins of watching iplayer the signal strength drops to one
bar (the dot) and the stream buffers.
If I move the device, literally wave it around the signal strength will get better and the process starts again.
Other devices, iPod touches, laptop and my wife's Desire aren't affected at all. Signal strength on these remains the same, they have never had a problem. I don't have the latest router but it hasn't skipped a beat in the 5 years I have had it
I have restarted the router changed encryption type, even turned the power up to 100%, I only needed it at 75% before but now with the one x it
seems to require a stronger signal to keep a consistent connection. Also tried setting 'best wi-fi performance' to on and setting a static IP but this hasn't helped.
Having said all this I have noticed that the one x does seem to pick up weaker signals than the desire did.
All very frustrating this is the 2nd device I have. I had to return one device due to a yellow stain in the bottom left corner of the screen.
I don't want to return this one since I feel this is a software issue, but one never knows. I have contacted HTC support and will update with what they say.
Unbranded One X on o2.
Software number: 1.28.401.9, the latest OTA update.
Router: Buffalo WHR HP 54G

did you try to disable wireless N and run it on wireless G only? see if there's any impact (this fixed the dropouts for me on my home network)

I don't have a wireless N router but I did try changing all settings available, nothing seems to make a difference.
HTC got back to me and said they didn't know of any wifi issues.

bb_king said:
I don't have a wireless N router but I did try changing all settings available, nothing seems to make a difference.
HTC got back to me and said they didn't know of any wifi issues.
Click to expand...
Click to collapse
I returned my first HOX on Saturday, and I am glad I did. This one connects flawlessly where the other one had the described issues. Taking into account I am using the same settings as before on both router and phone, Leeds me to believe that there might be a hardware fault. Based therefore on personal experience I would advise that you get an exchange if that is still possible - and have a good vissual check (screen spots, screen fitting, creaks, ...) before you pick your device.
My second handset, despite being of seemingly the same batch, looks and behaves perfectly so far - I am so pleased with it. What I can say, having used this phone - hTC design = great; hTC Quality Control = crap
Sent from my HTC One X using XDA

I contacted HTC and registered a case with their support they said they were escalating it and would get back to me in 5 to 10 days.
However since I was still within the UK's 28 day exchange period I decided to take my HOX back for an exchange. Glad I did because the latest one has no wifi issues .
To summarise my issue: When using wifi and streaming content, eg. iplayer or tune in radio, connection would drop after 10 mins to 1 hour. Sometimes it would drop and go to network or just remain at 1 bar. I had no issues connecting to routers but I experienced the same issue on all routers I tried ie g or n.
The signal would also be on full strength one minute and then drop to 1 bar the next. I always had never sleep and best performance enabled.
I also found that pressing the back of the HOX (viewing from the rear, approx 1cm south east of the camera) would bring the signal up to full strength.
From this I deduced that the issue was a faulty connection to the wifi antennae. The behaviour I noticed possibly occurred when the components heated up and expanded which in turn moved a loose connection.
This is now my 3rd device in as many weeks, which is poor for their flagship device. 1st unit had a yellow spot in the bottom left corner, 2nd faulty wifi. 3rd so far so good.
In HTC's defence I could always get through to an operator and each one advised to return to the retailer or they would send a next day courier to pick up and repair. At least I have that security for 2 years.
Now I will enjoy the HOX, I have driven my wife mad for the past 3 weeks.

GPS dead?!? No GPS Signal

Hi,
EDIT: Fixed it by myself, resoldered the GPS Antenna 2 times, now it works
Can be deleted/closed.

W0RSCHD said:
Hi,
EDIT: Fixed it by myself, resoldered the GPS Antenna 2 times, now it works
Can be deleted/closed.
Click to expand...
Click to collapse
Do you have any pics, tutorial ? or know a link. Just for knowledge sharing.

You can use FasterFix free app to choose your continent/region and get better GPS results

RobRoy said:
Do you have any pics, tutorial ? or know a link. Just for knowledge sharing.
Click to expand...
Click to collapse
I used this one and some Pics of the Backcover to look where the contacts from GPS Antenna are.

now GPS Problems again :/
Replaced my LCD (was broken), all worked fine, but this week i needed GPS and i saw that it didn´t work.
I thaught ok, i already had contac Problems, so i soldered 2 wires to the GPS Antenna, but still no GPS Signal
Then i thought its Kernel related, so i reinstalled ROM (without Wipe) and the Stock Kernel. (ARHD 19.2) but still no GPS..
I deleted AGPS Data, no GPS also ((
Now i don´t know what to do, or test now :/
I measured the wires from One X Board to GPS Antenna, all ok, soldered good.
I have no idea what i can do now, but i want really a working GPS :crying:

no one has such silly problem like me???
How can i test if GPS works properly and its just a AGPS Problem?!?
How can i test GPS Antenna and the Hardware without getting a Sattelite??
The only thing i am sure is that the Antenna has contact to the Board, because i soldered 2 Wires in...
The antenna is is the same concact, so both wires are connected to the one contact antenna, right?
don´t know where the problem is
but im sick of searching, all things i thought could be didn´t help till now...
changed base, changed kernel, soldered wires directly to antenna and and and.. now i have no ideas

Even though you say you are sure you have soldered the wires in correctly, it sounds to me like a hardware issue as opposed to anything else. On my old hd2 my touchscreen broke and I sent it to a repair shop, had it fixed but then a week or so later had no gps, couldn't get it to work no matter what. My guess was that maybe one of the wires had been snipped when they had put the case back, I couldn't prove it without taking the back off, which I wasn't prepared to do. Can you not send it in for repair?
Sent from my HTC ONE X

if i send it to repair, they only can change motherboard or antenna, right? The price for this will be a new One X i think, so thats not rentable for me. But soldering something in and out should not be a problem for me, but i want to know whats not working, The Antenna i cant Mesure if it works correct or not, right?!? If its a Software Problem, i don´t know what i can do to solve it.
I tested, then after long time, GPS Test showed me 3 Satelites for 1 Second and then again nothing and nothing and nothing...
So what would be great, if i can look or do something to be sure its software or hardware related....
I even shortened all wires to let them very short, the are max. 3-4 cm long (Wifi. GPS, and 3G)
So i wired connectors top left, top right and middle down...
But on one side in near of NFC connectors (they are bigger) there are also 2 small connectors, for what are they? Should i wire them too??
Are there any things i can do, like delete some files or reset something, delete cache of definited apps or somewhate else? Reflash Rom with FULL Wipe, also didn´t work

AW: GPS dead?!? No GPS Signal
Is there any manual what connectors to check such are used for GPS? The 2 on the antenna I know, but perhaps there is a flat cable such is not connected good? And where can I buy a new antenna, I didn't find one yet.
Sent from OneX using ARHD

AW: GPS dead?!? No GPS Signal
Nobody knows?
Sent from OneX using ARHD

yaaaaaaaaay, it finally works
after flashing to stock with full wipe, trying other kernel, other baseband, did different soldering tries (with cable, without cable) and nothing helped, i was shortly before to sell the one x (not really, but i was angry about it) and i tried lot of apps and gps.confs.....
resetted x times agps data etc, nothing helped...
then i tried GPS Aids from playstore and tadaaaaaaa -> now GPS works....
if i found it earlier, it would have saved me a lot of nervs and time and angryness ^^

what files are responsible for GPS? I played around a little bit, but now i have no Satellites again, and i tried all i did before, i tried different gps.confs and different ntp servers, no succes...
what files can i change again the stock ones to test if it works without a full wipe?
i didn´t think that the GPS is actually such complicated ^^
makes me crazy

AW: GPS dead?!? No GPS Signal
?
Sent from OneX using ARHD

is it possible to solder a bridge between the 2 Contacts responsible for GPS on the Board? So that even if one contact has contact to the Antenna, the other one also has... Because the Antenna also is only one Contact, so they are bridged there, or do i understand something wrong?

hm, nobody knows?
so i think i have to live without GPS

I'm also having issues with gps.. i get 0 maybe 1 sattallite with gps test.Running ARHD 21.0
is there a way to test if its problem with contacts on the motherboard (similar to sqeeze test for wifi) ?
I dont want to open my phone (its pain in the a**)

I hope there is a solution for our problem, would be great but at the moment I dont know what we can do. The only think what I didn't test was to flash stock ruu....
Sent from OneX using ARHD

Later on i even opened the phone and putted some solder to the contacts for the gps antenna and yet the result is the same. I don't think it's hardware,becouse i would't get any sattalites at all,
but i do get sometimes 1 sattalite (no fix to it though). So gps hardware itself probobly isn't defected, so it must be a software issue of some kind.
@W0RSCHD
yeah try the stock rom and report back...

The solder I already did, and tried lot of gps apps and installed Rom with full wipe, all doesbt work. I also sometimes get one sat. But only for a second or two then it loose it and then it doesn't find any sat.
At the moment I have no time to test with ruu, so I have to live without GPS or hope that someone has a solution for it.
Sent from OneX using ARHD

it looks like we have the exact same problem....
hopefully a fix will come someday ..

[Q] Service Bars

Yesterday I replaced ad USB board (as an old one become faulty and I have had problems with charging the phone). I can confirm I used the appropriate board model.
Today I noticed that my service bars are not as good as they used to be. Generally in the room I usually used to talk and have weak 1 bar service, right now I have no service. I tested my phone outside as well and have a feeling like the phone has no as good perception as it used to have. Another words the service bars wen down everywhere about 20% or so. Phone works fine and I see no other problems. I wonder is there might be something that affects the service bars hardware-wise ? Any ideas appreciated.
ARTHUR

The antenna. I think we have 2, one for GSM and one for LTE.
Google for a picture with exact location and try to re-tighten them.
That's all I can think of.
Sent from my SGH-T889 using xda premium

premiatul said:
The antenna. I think we have 2, one for GSM and one for LTE.
Google for a picture with exact location and try to re-tighten them.
That's all I can think of.
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
Thanks for suggestions. Yes the one for GPS works fine as I have no problem with GPS (that is the one on a foil. The one for connecting to the tower is a straight wire. This wire goes from the little board (with USB port I've replaced) to the MB. I reopened the phone today and removed the antenna cable. Tested for continuity - OK, cleaned the connectors but still not luck.
I wonder if this could be some compatybility issue or deffective USB board. The board shows T889 rev1.0 so it sound like it's one of the first ones. Unfortunately I made a big mistake (to late) and thrown away old board. It had a problem with the USB post but there was no problem with the signal strength. I wonder if it is common for the usb board to go bad or if there is anything else I could possibly check. I ordered new antenna cable and thinking about getting another USB board, but if this will not fix the problem I'm clueless. I also restored the phone to factory settings to make sure it is not software problem. I need to use this phone daily at work and I'm really pissed off with the problems. PLEASE HELP
Thank you - ARTHUR

Just a question, ,, have you tried flashing the modem? Not sure it would help but maybe rewriting the radio files will help you.
Good luck