Hello,
First of all I read most of the posts and topics regarding various One X wi-fi issues, but I wish to describe what I encountered and tried to do to solve the issue.
First of all, I had an old router at home that has successfully handled several laptops and mobile phones so far.
Came home happily with my new toy, alowed to fully charge before trying anything, etc, etc.
I ran the setup fine, hooked up with my WiFi network fine, started downloading and installing my apps from the Market. Suddenly my HOX switched to mobile data. I initially said to myself, I must have copied or installed something that messed up the setting so I did a factory reset but unfortunately the pattern repeated itself half an hour later.
So I disabled mobile data and tried to reconnect. Did so using every concieveble method tried suggested here, the only way it was solved was by resetting the router. Of course, within five minutes it happened again, and again....
Pissed off and got myself a new router. After connecting everything seemed fine for the first half an hour then the problem occurred again.
Reseting the router always helps. I wonder if it is something that has to do with the built-in browser (so software) rather than what hamdir suggested as being a hardware defect. I will try Chrome tonight at home and see how it goes.
In the meantime I would appreciate any input coming from those who experienced similar behavior. I would hate to return the phone as it seemed not to have any other physical issues (except a hint of a yellow spot in the upper left corner).
Thank you,
Sent from my HTC One X using XDA
i have the exact same problem! and it happens on every network i use...
is there some patch or something that will control my wifi correct? its really annoying..
Same problem here..
hhhhmm strange haven`t noticed this before..
First to start of..
Model and make of the Routers???
maybe we can find a pattern
vallandil said:
hhhhmm strange haven`t noticed this before..
First to start of..
Model and make of the Routers???
maybe we can find a pattern
Click to expand...
Click to collapse
Hello, got a replacement today. After propely charging and a quick setup, connected flawlessly to an unprotected network in a restaurant, then had a friend create a WPA2 hotspot on his Galaxy Note and worked again, and finally, back home, now only disconnects when signal is weak but most important can pick up the connection again by just turning wi-fi on and off. No more need to reset the router. Taking into consideration that with both phones i came from factory settings and had the same router configuration it just couldn't just be the router.
With the first phone i couldn't even connect to free unencryped networks! so there must have been a software bug or a hardware issue.
I'm sorry i did not keep the SN of my first device but it definitely the same batch as my replacement (just the last 2 or three numbers are diferent)
Oh, and the routers... one was an old and faithfull Dlink 524 (that handled three other Htc devices out of the box, while the second is a brand new TP-Link WR741 series. Now i reencrypted the connection with the WEP protocol and everything seems fine, no dropouts.
As there a few people that have this strange issue, the best way to check is to try as many hotspots, encriped or not and see whether it is a prolblem with their own router or something else. Always remember that a factory reset may be needed - do not take it for granted that the phone is at fault.
Good luck!
oftiklaus said:
Oh, and the routers... one was an old and faithfull Dlink 524 (that handled three other Htc devices out of the box, while the second is a brand new TP-Link WR741 series. Now i reencrypted the connection with the WEP protocol and everything seems fine, no dropouts.
Click to expand...
Click to collapse
For myself it works fine on one router, but has the same constant disconnects (and failed reconnects) you described on a D-link (DWL-G700AP)
Could it be related to D-link router/accesspoints?
Sounds like I have similar issues.
I find that signal strength gradually becomes weaker and leads to dropped connections. I never lose all the wifi connection it always remains with at least one bar, 20% or -85dBm to -90dBm.
I find this in strong and weaker signal strength areas, ie all over my house.
eg. In the same room the wifi router is in signal strength is on all bars. After 10 mins of watching iplayer the signal strength drops to one
bar (the dot) and the stream buffers.
If I move the device, literally wave it around the signal strength will get better and the process starts again.
Other devices, iPod touches, laptop and my wife's Desire aren't affected at all. Signal strength on these remains the same, they have never had a problem. I don't have the latest router but it hasn't skipped a beat in the 5 years I have had it
I have restarted the router changed encryption type, even turned the power up to 100%, I only needed it at 75% before but now with the one x it
seems to require a stronger signal to keep a consistent connection. Also tried setting 'best wi-fi performance' to on and setting a static IP but this hasn't helped.
Having said all this I have noticed that the one x does seem to pick up weaker signals than the desire did.
All very frustrating this is the 2nd device I have. I had to return one device due to a yellow stain in the bottom left corner of the screen.
I don't want to return this one since I feel this is a software issue, but one never knows. I have contacted HTC support and will update with what they say.
Unbranded One X on o2.
Software number: 1.28.401.9, the latest OTA update.
Router: Buffalo WHR HP 54G
did you try to disable wireless N and run it on wireless G only? see if there's any impact (this fixed the dropouts for me on my home network)
I don't have a wireless N router but I did try changing all settings available, nothing seems to make a difference.
HTC got back to me and said they didn't know of any wifi issues.
bb_king said:
I don't have a wireless N router but I did try changing all settings available, nothing seems to make a difference.
HTC got back to me and said they didn't know of any wifi issues.
Click to expand...
Click to collapse
I returned my first HOX on Saturday, and I am glad I did. This one connects flawlessly where the other one had the described issues. Taking into account I am using the same settings as before on both router and phone, Leeds me to believe that there might be a hardware fault. Based therefore on personal experience I would advise that you get an exchange if that is still possible - and have a good vissual check (screen spots, screen fitting, creaks, ...) before you pick your device.
My second handset, despite being of seemingly the same batch, looks and behaves perfectly so far - I am so pleased with it. What I can say, having used this phone - hTC design = great; hTC Quality Control = crap
Sent from my HTC One X using XDA
I contacted HTC and registered a case with their support they said they were escalating it and would get back to me in 5 to 10 days.
However since I was still within the UK's 28 day exchange period I decided to take my HOX back for an exchange. Glad I did because the latest one has no wifi issues .
To summarise my issue: When using wifi and streaming content, eg. iplayer or tune in radio, connection would drop after 10 mins to 1 hour. Sometimes it would drop and go to network or just remain at 1 bar. I had no issues connecting to routers but I experienced the same issue on all routers I tried ie g or n.
The signal would also be on full strength one minute and then drop to 1 bar the next. I always had never sleep and best performance enabled.
I also found that pressing the back of the HOX (viewing from the rear, approx 1cm south east of the camera) would bring the signal up to full strength.
From this I deduced that the issue was a faulty connection to the wifi antennae. The behaviour I noticed possibly occurred when the components heated up and expanded which in turn moved a loose connection.
This is now my 3rd device in as many weeks, which is poor for their flagship device. 1st unit had a yellow spot in the bottom left corner, 2nd faulty wifi. 3rd so far so good.
In HTC's defence I could always get through to an operator and each one advised to return to the retailer or they would send a next day courier to pick up and repair. At least I have that security for 2 years.
Now I will enjoy the HOX, I have driven my wife mad for the past 3 weeks.
Related
Hi,
I am new to Universal (but not to HTC units ), so when I got a used one with a broken LCD last week I was very excited. But after I replaced the display and played around a bit with this toy - I thought it was not worth the hype.
But I got more & more suspicious about its wifi antenna and yes it definitely has some problem. It has 50% of the signal strength a half meter from my wifi router. From three meters it drops to 25%. And after 5 meters it's dead.
I upgraded the Radio stack to 1.14.10, but nothing's changed. Has anybody any suggestion?
The unit was taken apart by the previous owner and it is missing some screws - but all the screws around the antenna is in place...
If somebody needs photos I can post some.
Please advise!
Last state:
QTek ROM
ROM 1.3.77 WWE
Radio 1.14.10
ExtROM 1.30.176 WWE
Cheers
Have you tried going into wireless lan settings, then click on the power mode tab and change to best performance. That should do something. Maybe its set to best battery which would give you crappy performance and range. I am able to log into the internet wifi within my block.
HTC UNIVERSAL wifi power is very very ow i have the same problem and way to solve it. when my laptop says what signal is excelent my ppc cannot connect.
Xeon_IV said:
Have you tried going into wireless lan settings, then click on the power mode tab and change to best performance...
Click to expand...
Click to collapse
Thank you for your suggestion - now it's in midway position. It should do better - 4 meter is deadly! I have tried out with an Alpine and a Wizard as well and both done a better job!
Can you do me a favour and test it? I measured it at 0.5 m - 1 m and 4 m without _any_ obstruction (no wall whatsoever) between Universal and my router... That is why I suspected a hw failure.
Thanks,
ym
onlineemails said:
HTC UNIVERSAL wifi power is very very ow i have the same problem and way to solve it. when my laptop says what signal is excelent my ppc cannot connect.
Click to expand...
Click to collapse
But _that_ low?!?
Very strange however, since both Alpine and Wizard do a better job than my Asus laptop with built in wifi. So this would be a big surprise for me from a HTC unit...
Today I will test it with a Pretec SD wifi card - if this beast let me install the card's driver at the first place
i can use my exec in bed which is 10 meters, one floor and one wall away.
the signal is at about 1/3 strength at that distance which is ok but not as good as my laptop.
have you changed any settings on your wireless base station as this could also be the problem.
Continuing Uni WiFi problem
Sorry to post in an old thread, but there doesn't seem to have been any resolution here. I have the same problem as the OP, in that my Uni will only detect WiFi about two metres from the router unobstructed. Any further, and the Uni loses the signal. My Laptop gets the signal up to 15 metres away, through walls & floors, and my desktop is in another room using the wireless aswell. If it's any use to possible helpers, i'm running KDS WM6, previously standard WM5, and the router is a TP-Link branded thingy.
Any help would be greatly appreciated, it's intensely annoying being unable to use the WiFi functionality on the PDA.
Thanks in advance.
No real help sorry, but my Exec has terrible WiFi performance too. Within a couple of metres of the router it has max signal, but this drops off to 1/2 after 5m. (Laptop still shows full) And anything over 7/8m you may as well forget. Laptop seems to get twice the range. My old HP Ipaq 5xxx series PDA used to get much better perfromance than the exec, but lasted a lot less on WiFi. Maybe HTC have deliberately sacrificed range for battery life? Even with the device set to max performace? I wonder if anyone could do a registry hack to up the power to the WiFi, or would this potentially burn our the device?
Range issue - power of PDA or router?
Thanks for the reply anyway Steve. I reckon my range is even worse than yours - I mean, seriously, I have to be sat right nest to the router to get a signal. As may be apparent, i'm more of a 'consumer' than a developer when it comes to my Exec, but to continue your line of thought, is it an issue with the power coming from the Universal's Wifi, or from the router itself? I imagine if there are very few of us with this problem, then it's down to some poor router setup/cheap hardware on our part...
But yeah, if anyone with a little more knowhow could shed some more light on our problem, i'm sure we would all be very grateful.
Regards
wow i thought i only had this problem, a friend of mine said upgrading might help. any way i've posted a thread about the same problem here
http://forum.xda-developers.com/showthread.php?t=321872
doesnt it kills you not being able to use the wi-fi in such a device???????
GurneyHalleck said:
is it an issue with the power coming from the Universal's Wifi, or from the router itself?
Click to expand...
Click to collapse
I would bet the Universal, as I've always had the same router, in the same place with every wireless device I've used. The Uni is the worst performing of the bunch by a noticable margin.
Then again, I wonder if it has something to do with where the WiFi antenna is in the Uni itself? If the phone is pointing the wrong way the the phone itself blocks the signal? Every other device I have used has an external antenna (even the Ipaq)...
Hmm help needed from some experts here me thinks!
Expert Help needed, I agree
I doubt it's anything to do with the orientation of the antenna in the device, my lappy has an internal antenna and gets the signal just fine. Also, to add to the list of 'working' wireless devices, even my Nintendo DS picks up the signal throughout the house... Does radio version have anything to do with Wifi reception? I'm using 1.10 - y'reckon I should try 1.18 see if that helps? Rhetorical question, sorry - I'll TRY 1.18 and let you know if it helps.
Regards
not only poor wifi signal, the gsm signal also poor at uni, any solution of the gsm signal become stronger??
So I've had my dash for about a year now. For the longest time, wifi worked just fine. I only use it while I'm in europe. I was home in the states for the summer and sent it off to have the screen repaired, got back to europe a little over a week ago, and have yet to get wifi to work like it did.
Some things I've tried- power mode to best performance, taking out the battery, restarting.
Some more advanced things I just tried- Installed the 3volution winmo 6.5 series rom I found on this website yesterday. Still when wifi is clicked on, it does not scan and I only see "unavailable." Does this mean it is a hardware error for sure (did they break something when the screen was being repaired?)
Anyone able to think of a fix?
Also the 3volution rom is awesome, thanks very much!
this is a old thread but i've had the same problem with you,wifi always "unavailable". so can every one help us or have solution for this problem??
I've got two identical Windows Mobile phones (Verizon XV 6800). One connects to our WiFi just fine, the other always reports "Unavailable". The settings are identical. Would love to have this mystery resolved.
maybe its an internal prob...
Do you still have the same IMEI on your device? Maybe they swapped boards in the repair center and you now have a board without WLAN (T-Mobile MDA Mail in Germany is such a board).
Has anyone who recently bought a one x (SH25) had any hardware problems with them? Not screen flicker but flex and gaps etc. I have heard about this wifi issue but are there any others? I had to return my previous handset because of faults and I now have a sgs3 which I dislike :/. I would really like to get a one x again but I'm scared ill end up getting a dodgy one and going through this whole process again.
Or HT25? I want to try and pick one up today and I hope its good
I had to return my firste One X because I had a yellow spot in one corner.
The new one works but still could not realy satisfy me. The Signal strengt of WiFi and 3G could be realy better and also had some problems while pairing it to my BT Audio System.
What was the batch number of those?
HTC One XL in Hong Kong that I just purchased has really really bad battery life and really bad rear speaker. Zoom in on images after to see how fuzzy and blurry they get. On Facebook uploads you will easily see this.
Anyone from the UK with a new one x?
I'm in the UK, I started with a sim free black/grey hox, I took it back after 5 days with poor WiFi signal. They swapped it straight away for a new one. This one is a white one. Everything is perfect with it. The only complaint I would have is that the white casing is slowly starting to get grubby. it is fully updated to the latest 1.29.11 update, the battery life is as expected, I manage to get two days life out of it unless I use it constantly all day.
No screen flicker. No auto brightness issues.
Sent from my HTC One X
my uk one x from release day is perfect. screen flicker disappeared with the latest update
dannybee1 said:
I'm in the UK, I started with a sim free black/grey hox, I took it back after 5 days with poor WiFi signal. They swapped it straight away for a new one. This one is a white one. Everything is perfect with it. The only complaint I would have is that the white casing is slowly starting to get grubby. it is fully updated to the latest 1.29.11 update, the battery life is as expected, I manage to get two days life out of it unless I use it constantly all day.
No screen flicker. No auto brightness issues.
Sent from my HTC One X
Click to expand...
Click to collapse
I just noticed my wifi problem is well this evening. I found that as long as I am near the wifi router my wifi reception was perfect but the minute I stepped away I got no connection and finally dropped refusing to reconnect so basically if you are in a hotel and they have the wifi router in the hallway between the rooms so that most people can pick up wifi you are going to be screwed as your wifi on the HTC One XL won't be picking this signal up.
Yeah my WiFi was really bad, even standing next to the router I would only get 2 bars signal as soon as I went into the next room it would drop down to 1 bar, and then going upstairs was a definite no no. Since it was replaced with a new one I can now go all over the house getting full signal and fast download speeds (before I couldn't even watch a YouTube clip, not even on standard definition) and even go out in the garden and get a decent signal. You should maybe think about getting yours replaced/repaired if you can.
Sent from my HTC One X using Tapatalk 2
dannybee1 said:
Yeah my WiFi was really bad, even standing next to the router I would only get 2 bars signal as soon as I went into the next room it would drop down to 1 bar, and then going upstairs was a definite no no. Since it was replaced with a new one I can now go all over the house getting full signal and fast download speeds (before I couldn't even watch a YouTube clip, not even on standard definition) and even go out in the garden and get a decent signal. You should maybe think about getting yours replaced/repaired if you can.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
You are holding it wrong lol.. At least they have acknowledged this problem now with our wifi
http://www.gsmarena.com/htc_admits_wifi_hardware_issue_on_the_international_one_x-news-4407.php
As the title says:
I sent my phone to HTC for a warranty repair of the famous yellow spots on the bottom of the screen.
I received it yesterday. They replaced the display and the problem is gone.
However, for some unknown reason they also changed the "receiver" (I don't know which receiver do they mean exactly). Anyway, cellular reception got extremely worse. In my office where we have a femto-cell and all phones (really all, including my hox before sending it to warranty service) show maximum signal strength (-51dBm), I now get just a decent -71dBm. In areas where I previously had few signal bars I now lose completely the connection (for example my toilet, but you are probably not interested in this detail... ).
I'm asking myself: maybe they made something wrong in attaching properly the antenna. Or perhaps I just had bad luck and I got a faulty "receiver". But in the first place I ask myself why they replaced a (apparently) perfectly working component (never had problems of cellular or WiFi reception).
Well, you probably don't have any answer, but I just wanted to share this story with you.
Today I sent my phone back to them explaining all the details. I hope they solve the problem, because the phone is unusable in these conditions.
Edit: Don't get me wrong, I'm still a very happy HTC fan. I just believe that this time they screwed up something. It can happen. I hope they solve the problem and fast, because I can't resist other weeks with my old but beloved desire.
Ok this started last night, tablet has been working flawlessly for the last 6 months or more.
What happened was, I wasn't able to use the Internet. Just wasn't working. And every 20 seconds or so it would flash up at the bottom of the screen "connected to (my router)".
So I turned wifi off and on, which usually fixed connection issues, but didn't help. I also restarted router, even though my computer and my phone isn't having any issues.
So then I went to the wifi settings screen to see if there was any way to reset networks. What I saw was this:
If i turn wifi toggle on and watch the screen, it would scan for networks, find the list... Couple seconds pass... Then the toggle would switch itself off and back on! And then it would start looking and finding networks again, and then off and on, and etc etc.
I have tried a factory reset and cache reset.
I have also downloaded the 4.4.2 stock rom and installed using odin for a totally new install.
Still does it.
Any suggestions? Seems very strange. It's under warranty but it seems like an odd hardware fault, seems more like software but I dunno.
Help me xda, you're my only hope.
I've been searching the Internet all day trying to find someone else havin this problem... But I seem to be the only one. And noone seems to have any suggestions.
At the moment I'm having to consider a warranty dispute, but that means however many days/weeks without the tablet which I use on a daily basis.
Not ideal Samsung.
nirurin said:
I've been searching the Internet all day trying to find someone else havin this problem... But I seem to be the only one. And noone seems to have any suggestions.
At the moment I'm having to consider a warranty dispute, but that means however many days/weeks without the tablet which I use on a daily basis.
Not ideal Samsung.
Click to expand...
Click to collapse
Hey. I had the EXACT same problem. Even made a video of it and showed it to the service point personell. Turning on off on again and again, it also displays in the settings the switch just switches itself without any action of mine. It was a hardware defect. send it in and get a new one, better than being annoyed by it. Mine did it on a 5-10sec interval length...
Keks1234 said:
Hey. I had the EXACT same problem. Even made a video of it and showed it to the service point personell. Turning on off on again and again, it also displays in the settings the switch just switches itself without any action of mine. It was a hardware defect. send it in and get a new one, better than being annoyed by it. Mine did it on a 5-10sec interval length...
Click to expand...
Click to collapse
Yeh mines probably every 5-10 seconds...
So this is definitly a hardware fault? In which case I'll have to get in touch with john lewis and hope they will do an exchange in store. If it involves having to send it off to samsung and waiting for it..
Anyway thanks for replying to the question, shame it wasn't better news haha!
nirurin said:
Yeh mines probably every 5-10 seconds...
So this is definitly a hardware fault? In which case I'll have to get in touch with john lewis and hope they will do an exchange in store. If it involves having to send it off to samsung and waiting for it..
Anyway thanks for replying to the question, shame it wasn't better news haha!
Click to expand...
Click to collapse
yeah sorry to be the one to tell you this is a faulty device but it seems like this unit ain't free of errors and there quality control is somewhat sketchy.
Which android version are you running? I am asking because I run kitkat and also have relatively ****ty battery life. I use it for university so I have the screen on and write notes during lectures. Usually it lasted 7-8hours but for about a week or two it now only lasts 4-5 hours of screen time which is really ****ty.
I read somewhere that this might be a motherboard issue and if it is it might be somewhat corellated to our wifi problem. In my case they replaced the wifi module and gave me back my "old" device but this is having bad battery life so I am thinking about sending it in (again). I did however root so I would have to make use of the warranty provided by the seller, not samsung itself, since my knox is tripped.
(in Germany the sellers also must provide 6months - 2 years of warranty and there was a judgement in Europe that rooting must not have any influence on wether your device still is under warranty or not. sadly this only applies to the warranty provided by the seller, not the manufacturer)
Is your BT on and are you connected to a 2.4 GHZ network?
If so, turn off BT
I get random WiFi disconnects and reconnects from 2.4 GHZ networks when BT is on but not connected. Though, Ive never noticed the wifi switch going off and on.
I am running 4.4.2 or whatever, kitkat anyway.
Bluetooth is off, I never use it on my tablet. I dunno what network type I'm running, might be N or might be B/G, but whatever it is it what it has been for months as I havent changed any router settings lately.
I have restarted the router twice already in case this was a network problem, but the network wouldn't cause the wifi to toggle off and on, it would just cause disconnects etc. Least I assume so. I may try this just in case but like I said the network type hasn't changed lately
John Lewis are saying they won't exchange it, it will have to be sent off to Samsung for "repair". Meaning I'll probably get sent back a refurbished second hand one with a dodgy light bleed screen, as I expect they have hundreds of those lying around now.
Oh and it'll be up to 28 days. For a premium and expensive device that's less than 6 months old this just isn't good enough.
nirurin said:
John Lewis are saying they won't exchange it, it will have to be sent off to Samsung for "repair". Meaning I'll probably get sent back a refurbished second hand one with a dodgy light bleed screen, as I expect they have hundreds of those lying around now.
Oh and it'll be up to 28 days. For a premium and expensive device that's less than 6 months old this just isn't good enough.
Click to expand...
Click to collapse
I had mine replaced as well but dont remember wether I got a new one or just my old one repaired... should have written down the IMEI I guess :-/
you're from Bristol, don't the EU rights apply there? If so your retailer should be obliged to replace or repair the device.
http://forum.xda-developers.com/showthread.php?t=1998801
Anyways my replacement was done through Samsung and it took 6 days. But then again idk differences between UK and Germany...