Develop Bugs

Help - Screen alignment drifting is driving me mad

I received my o2 XDAiis 2 weeks ago and have been plagued with what appears to be screen alighment problems. It is almost as if the program was designed for a bigger screen.
when I touch any of the items on the right hand side of the screen the correct function is selected but as I select itmes moving towards the left of the screen they move progressively out of synch.
For example: on the phone if i touch 'talk' the phone will correctly dial however if i touch 4, i notice that 6 depresses. when the pda does this it becomes impossible to operate. To receive a call , i have to touch an imaginary area half a cm to the left of the 'receive' button.
as you can imagine i have real fun trying to get my 'start' menu. when i touch it i sometimes get the connectivity or even the volume popup display.
Hard reboot does work but not always first time. besides why should i have to reboot 3-4 time a day?
at this stage i know why there is the slide out keyboard, it is a feature so that you can use your phone, without it i would have an expensive paperweight.
Any ideas on what it might be will be gratefully accepted.

i have the same problem. and i got mine around three weeks ago.
the fix is i re-align the screen like three - four times a day. if that does not work (because sometimes the misalignment is so bad, i can't access the menu) i do soft reset.
i am starting to believe that XDA IIs is the crappiest electronic device ever built. Makes me regret that i chose it over Ericsson 910i.

Ring up the people you bought it from, tell them it's faulty and get them to send you a replacement.

I did that and then read the last post. It seems that in early feb, a batch of defective screens was used resulting in about 4k defective units sold with the problem, mine was one. Just as well I did not trash my siemens s55.piece of plastic cr*p
thanks for the comments etc. I was thinking it was something I was doing

exact same thing happening with me as well plus that the touch screen stops responding for hours at least once in a day thats why i have to allign the screen several times a day.
BLoddy gadgets all this money and still no service.

Okay so there are faulty screens that got sold, 4k of them, and I suspect I have one. But has o2 announced how they plan to deal with this?

i went back to the store and got a full cash refund. i suggest that you all do the same. helps to make a point that if companies sell defective products, they will lose money in the end. now i am using SE P910i, 300$ cheaper. bye-bye o2

Hi ALL.
I had the same problem with mine (XDAIIs from HongKong - bought 1 week ago)
It really got me SICKKK .. Then I upgraded my device with the newest upgrade from the O2 UK page, due to another BIG PROBLEM ... and finally this problem DISAPPEARED!!!
Check my post here it will maybe HELP you out, too ;-)
Have a nice week!
Joern

Touch Screen not responding
I'm having the very same problem. :evil:
Started off as a drifting problem, but now the touch screen is like dead ...no longer responding...!!
Hopefully there is the keyboard and the various buttons, but it's far from being practical!!
By the way this is my second one, the first one has been returned immediately, it didn't even pass the initialization test!!!
This one is 2 weeks old!!!
Hardware or software???
HELP!!

Can't allign my screen.

Hey guys!
I'm experiencing a very strange and annoying issue with my BA, and I was wondering if I could get some input from you.
So, here goes:
The touchscreen (not LCD) in my unit was broken, and thus I decided to fix it. I purchased a new one off eBay a few weeks ago, and just yesteday I proceeded to install it. To my surprise, something seems to have gone wrong.
I power up the unit, make my way into "Allign screen", and then the last "cross" that I have to touch rarely clicks in. On the other hand, when it does get detected, it simply restarts the alligning process.
What I've tried so far:
- allign right after installation -> no luck
- hard reset (on WM2k5_v4_R2.1) -> no luck again
- opened up the unit again, repositioned the screen -> nothing
- upgraded to Logout_WM2K5_5.4.03_HN -> still nothing
Right now I'm out of ideas, and I was hoping somebody here has some. Do you think the new touchscreen might be flawed ? I'm already discussing this issue with the seller.
Thanks for reading

New touchscreen or a refurb? Same type? (toppolly / sony) Sounds like it's been stripped from an old unit to me as it's not recognising the taps in the right places - can you see somehting like a liquid spill anywhere on the panel? This is what it looks like when the overlay touches the glass.
Richard

http://cgi.ebay.ca/ws/eBayISAPI.dll?ViewItem&item=9720199180&rd=1&sspagename=STRK:MEWN:IT&rd=1
That was in fact my auction. Looked like brand spanking new to me, not one single stylus mark, and also had the protective sheet on. Of course, I might be wrong
Also, no liquid spill visible anywhere.

NSD said:
http://cgi.ebay.ca/ws/eBayISAPI.dll?ViewItem&item=9720199180&rd=1&sspagename=STRK%3AMEWN%3AIT&rd=1
That was in fact my auction. Looked like brand spanking new to me, not one single stylus mark, and also had the protective sheet on. Of course, I might be wrong
Also, no liquid spill visible anywhere.
Click to expand...
Click to collapse
I bought from him also and am yet to fit - I got the completley wrong module :-(
Richard

What do you mean wrong module ? The "tip" of the flex cable ? Mine seems to match with what was already there ...

Hey NSD!
I purchased the exact same module for my Himalaya device, after the touchscreen being cracked.
My father, who is an electronic engineer, soldered the flat wire from the touchscreen onto the rear side of the LCD with normal copper wires. Unfortunately I have the exact same problem a you!
After attaching the entire LCD (+touchscreen) onto the mainboard, and supplying power from the battery, I'm not able to go past the Align Screen section!!!
The touchscreen is from the manufacture 'Asian Media' (I think so...).
It can't be a coincidence, that both of our touchscreens don't respond to tapping!!!
Anybody been able to get this problem fixed??
Any help would be appreciated!!!
Kind Regards,
Tony Schattat

I never replaced the touchscreen of my BA but I have replaced the screen of my ex ipaq 6315 once.
And one thing that I know is that sometimes the screen align process is different from the normal, I mean, it keeps repeating and repeating again many times....until the unit finally passes the align step and finishes the configuration. Actually I´ve "aligned" the screen more than 30 x (when I replaced the screen).
It happened just once and then I had a completely normal unit.

TyTN Bricked.....White Screen

Before I start getting flamed.....I have been researching the methods to solve this bricking for the last 3 days and NOTHING has worked.
I have tried HARD resetting (2 soft keys and reset) tried flashing with bootloader version 1.04....NOTHING.
I cannot understand what to do next. Nothing is working, the WMBLACK screen is coming up and then the white screen!!!!
I have followed several instructions and I must be doing something wrong!!!
Is there anything else I can try?
Thanks
NJV

Have you gone here
http://wiki.xda-developers.com/index.php?pagename=Hermes_Unbrick

Yes....this is the first place I looked....I have followed everything....still nothing.

Hmmm... doesn't sound to me like a brick in the true sense. Do you have Hard-SPL installed? If so I'd check for bad blocks. If not, I'd flash Hard-SPL, then check.
See bootloader section of the Wiki and the Hard-SPL thread (mtty, 'info 8' and 'task 2a' in particular).
EDIT: Oh yeah, I think a bad battery can cause weird behavior like that, too. Gotta spare you can try?

I've tried loading hard SPL and it keeps telling me it can't communicate with the unit.
I will go back and try what you have mentioned again.
I unfortunately don't have another battery.
Thanks I will report back....your help is appreciated.

You have to 'force SSPL' on the Hard-SPL install...

Hey mate, remi from australia here. I have a Dopod 838 pro which is the same as your device and I had the same problem a couple of months ago when Black released version 3.5 of WM6. I searched long and hard on the internet for solutions to this problem, some ppl thought it was a heat related issue which I thought could be correct because when I had the problem, if I left the device off for a couple of hours then turned it on again and did a hard reset it would work for about 10 mins... however yea 10 mins and the same issue again, other people thought it was a short circuit in the device and others managed to get rid of the white screen by applying presure to the chassis above the right soft key, above the "ok" button..... but none of these worked for me, when I was getting the problem the keys would malfunction and stop worling then the screen would go white and it would be stuffed again. after a while it was permanent and no hard resets helped anymore. I went to my dealer and they organised a new handset to be sent out to me within a couple of days. when it arrived I compared mine to the new one and one thing I noticed was that the LCD on my bricked device was a very clear white constantly, when it was off, like it had burnt out completely and the new dopod had a dark black LCD with no visible boarders, clearly showing the lcd was stuffed. so if the bricked device has a screen which has a clear white boarder on the lcd like a white picture in a blck frame its really stuffed. but yea the only way u can fix it is by sending it off to your dealer for repair or try and get a replacement out of them!
regards
remi

I had the same issue. Turned out the video chip had come loose from the board and a couple of necessary connections weren't happening. I had to send mine in for repair.
I was out of warranty and sent mine to PPCtechs. They sent it back as good as new with a shiny screen protector.

Artemis reliability

Have I been unlucky?
Bought my P3300 SIM free in April, and all was well until July, then the screen developed a fault, so I returned it to HTC who replaced screen and main board - this caused major problems at Tom Tom, as the machine ID changed and just as I got that sorted the phone started to crash with increasing regularity, so I sent it back again, and new main board was provided... same old problems with Tom Tom (trick is to phone them, email etc, gets ignored)...
and another... and so on until...
Eventually they agreed to replace the phone entirely, though to be fair, the final one they actually replaced hadn't mis-behaved... New one came with WM6, and was prone to crashing, but I suspected it may be non-compatible apps, so I gradually removed applications - but it still tended to go blank, and then flatten the battery. Eventually it went blank and wouldn't switch on at all.
I sent it back just after xmas, and got an email today to say its been water damaged, and its dead and they can't repair it and won't replace it.
In the few weeks I had this phone its never been out of the house / car, and nothing has been spilt on it, nor has it been dropped in my tea... the external water sensitive label is ok, but (they claim) the internal one is showing water ingress. its not insured, so I now have a £450 ornament that I've had less than 6 months use out of. Have I been unlucky?

JemHayward said:
Have I been unlucky?
Bought my P3300 SIM free in April, and all was well until July, then the screen developed a fault, so I returned it to HTC who replaced screen and main board - this caused major problems at Tom Tom, as the machine ID changed and just as I got that sorted the phone started to crash with increasing regularity, so I sent it back again, and new main board was provided... same old problems with Tom Tom (trick is to phone them, email etc, gets ignored)...
and another... and so on until...
Eventually they agreed to replace the phone entirely, though to be fair, the final one they actually replaced hadn't mis-behaved... New one came with WM6, and was prone to crashing, but I suspected it may be non-compatible apps, so I gradually removed applications - but it still tended to go blank, and then flatten the battery. Eventually it went blank and wouldn't switch on at all.
I sent it back just after xmas, and got an email today to say its been water damaged, and its dead and they can't repair it and won't replace it.
In the few weeks I had this phone its never been out of the house / car, and nothing has been spilt on it, nor has it been dropped in my tea... the external water sensitive label is ok, but (they claim) the internal one is showing water ingress. its not insured, so I now have a £450 ornament that I've had less than 6 months use out of. Have I been unlucky?
Click to expand...
Click to collapse
very. i've had my MDACIII for over a year now, and never had any problems. I dont paticularly look after it, its covered in dents and scratches from drunk nights out... i use it in the rain too, so its been wet a few times. Never had to send it back, and only had to do a hard reset once (too much randomly installing/uninstalling software)
Hope u have better luck next time!

Sorry to hear about your phone. It's strange because one of the main reasons I bought the Artemis was because of it's reliability. I had been searching the forums for months and couldn't find many if any failures like this. However, the other phones I was considering did have these kinds of problems quite commonly (Trinity & Eten X500). I've had my phone since Sept and I haven't had any problems with it.

JemHayward said:
Have I been unlucky?
Bought my P3300 SIM free in April, and all was well until July, then the screen developed a fault, so I returned it to HTC who replaced screen and main board - this caused major problems at Tom Tom, as the machine ID changed and just as I got that sorted the phone started to crash with increasing regularity, so I sent it back again, and new main board was provided... same old problems with Tom Tom (trick is to phone them, email etc, gets ignored)...
and another... and so on until...
Eventually they agreed to replace the phone entirely, though to be fair, the final one they actually replaced hadn't mis-behaved... New one came with WM6, and was prone to crashing, but I suspected it may be non-compatible apps, so I gradually removed applications - but it still tended to go blank, and then flatten the battery. Eventually it went blank and wouldn't switch on at all.
I sent it back just after xmas, and got an email today to say its been water damaged, and its dead and they can't repair it and won't replace it.
In the few weeks I had this phone its never been out of the house / car, and nothing has been spilt on it, nor has it been dropped in my tea... the external water sensitive label is ok, but (they claim) the internal one is showing water ingress. its not insured, so I now have a £450 ornament that I've had less than 6 months use out of. Have I been unlucky?
Click to expand...
Click to collapse
hey JemHayward
ok let me help you out here, looks like there playing a little dirty with you here, first your phone has constant problems, so many repairs then you get a replacement ( the replacement is not a new phone but its a reconditioned phone) its a old phone repaired with new covers ( cool hey)
and now they say it has water damage ( but the water indicator on the outside is good) thats enough info for me.
if your phone had been by water BOTH indicators would show up.
please write a letter ( not a e-mail) and make sure you also make an appointment with your lawer and get him to put a signature on it too. send the mail recorded delivery and sit back and wait.
there is no possible way they can tell you that your warrenty is void.
if you do not hear from them within 2 weeks of the letter being received then your lawer will take it over for you.
i will be watching over this one and will be smiling once your new phone is on the way.
good luck.

I've written a letter.... so far no reply, but last time it took them a month to reply, then again, it's better than e-mail, they don't seem to reply to that at all. The status at the repair centre is "on-hold" whatever that means.
I've just discovered its not insured.

JemHayward said:
I've written a letter.... so far no reply, but last time it took them a month to reply, then again, it's better than e-mail, they don't seem to reply to that at all. The status at the repair centre is "on-hold" whatever that means.
I've just discovered its not insured.
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Click to collapse
at least the letter is sent, its just funny how they say its water damage and the first line of defence (water indicator) is not showing.
just keep the pressure on at them, and then you can always ask compensation because of the amount of time you have been without a phone in fully working order
give em hell.

It's amazingly difficult to "give them hell" when they take ages to reply to letters and their phone system is inpenetrable... very nice lady who's english is poor takes ten minutes collecting your name, address and full details, then says no-one available we'll phone back, and of course, they don't... email is ignored. I may try driving to their offices and banging on the door.

please help. white screen problem!

hey all i am currently having a problem with me htc s621.
when my phone is on it randomly turns to a white screen after a 2 day period or so. and after a while of turning off phone/taking out battery/taking out sim card and doing this a lot it goes back to normal. im getting pretty mad and was wondering if i need to get my phone replaced or what.
any advice is helpfull. and the phone is not updated to 6.1 or anything like that. btw it all started to happen after i dropped my phone one time. i am not sure if that helps or not.
thanks in advance
laserjetx

The phone may be damaged. Is it a stock phone or has it be flashed with a rom?

it is purely stock no upgrades at all. today it did something new, it was white then 20 min later wen back to normal without me turning it off or anything. should i bring it in into warintee or anything i can do to help it?

I have seen simular situations before. It is possible that when you dropped it, the ribbon cable connecting the LCD to the board became dislodged and is only making a partial connection. Or the LCD is just plain broken and needs to be replaced. You can get a new LCD on ebay for around $30 USD and do it yourself or take it to a repair shop and have then look at it for you.

i believe i will take it into the store tommorow. get a professional statement and opinion to see what i should do. thanks alot guys

White Screen, A Backlight Problem
laserjetx said:
i believe i will take it into the store tommorow. get a professional statement and opinion to see what i should do. thanks alot guys
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Click to collapse
I recall reading some time back concering the cause of the white screen had something to do with the backlight time, try making some adjustments with the backlight. Also do a serious search for that old thread dealing with this problem..............!

You would probably need a new screen and the best option would be to replace it yourself because you could find a cheap one off ebay and then just youtube and you could find on how to install the new screen.