Hi everyone had the watch for 2 weeks now as an upgrade to the Huawei talkband B2. Firstly i love the look of the watch and the screen is superb but for the money i expected a little bit better. The talkband B2 counted my steps accurately, it knew when i was riding my bike without doing anything, it tracked my sleep accurately. The all singing all dancing Huawei watch does not track sleep why?. The report of steps between google fit on my xiaomi mi5 differs massively from the watch as the watch counts biking as walking which is poor to say the least. The only other issue i have encountered so far is compatibility issues between google and dual sim phones, so for example asking google to send sms to someone works until it comes to sending and it cant differentiate between sims so you need to allow it to send on your phone which sort of defeats the object. The only way i can get it to work is to prioritise sims which then routes any call through 1 sim again sort of defeats the object of a dual sim phone as i want to choose which sim to send it on. Also cards from google re appearing even though they have been dismissed earlier seems to happen quite often. Still love this watch its stylish and the build quality is excellent so hoping someone can help me or future updates from Huawei and Google address my concern.
It could be just me....but i noticed on the last rom i was on it kept lagging on me and acting all sorts of weird i finally updated the ROM and watch works great now.
Sent from my SM-N920T using Tapatalk
It also could just be me, but I find the watch grossly misses my steps, compared to my Fitbit Charge HR, Gear S2, and iWatch. It usually lags behind by 1500 -2000 steps at the end of the day. I have taken 100 steps and none were detected and then repeated it with exaggerating my arm swing and it picked up about 60%. I'm a small guy, but that should not matter I would think. Would love to get rid of my Fitbit Charge HR, but can't relay on my HW Watch accurately counting my steps with normal walking and activity.
chezy86 said:
Hi everyone had the watch for 2 weeks now as an upgrade to the Huawei talkband B2. Firstly i love the look of the watch and the screen is superb but for the money i expected a little bit better. The talkband B2 counted my steps accurately, it knew when i was riding my bike without doing anything, it tracked my sleep accurately. The all singing all dancing Huawei watch does not track sleep why?. The report of steps between google fit on my xiaomi mi5 differs massively from the watch as the watch counts biking as walking which is poor to say the least. The only other issue i have encountered so far is compatibility issues between google and dual sim phones, so for example asking google to send sms to someone works until it comes to sending and it cant differentiate between sims so you need to allow it to send on your phone which sort of defeats the object. The only way i can get it to work is to prioritise sims which then routes any call through 1 sim again sort of defeats the object of a dual sim phone as i want to choose which sim to send it on. Also cards from google re appearing even though they have been dismissed earlier seems to happen quite often. Still love this watch its stylish and the build quality is excellent so hoping someone can help me or future updates from Huawei and Google address my concern.
Click to expand...
Click to collapse
It will track sleep if you have the app Sleep with Android.
I've been a huge fan of the Pixel since the original XL. Dealing with this phone from day one has been a struggle. The voice dictation is terrible. The worst I've ever had on a pixel. Also the phone is my daily driver and sometimes I can't even work with this phone. Really holding out for an update to fix the phone so that I can love it, but I think I'm more patient than most. I feel like replying with a real world experience to every made by Google tweet, but I'm not out to jeopardize their business and I understand new tech takes a little while to achieve its full potential. But there needs to be some heads rolling at Google. There's been issues with every Google Pixel launch and this I think is the worst from my experience. I'm glad some others aren't experiencing what I'm going through. Lucky dogs
MKBHD Slams Google Pixel 6 Pro's "Bad Experience"
YouTuber MKBHD tweets that he's done with the Pixel 6 Pro and will no longer recommend it to his viewers. That's not great for Google.
www.droid-life.com
Mine hasn't been buggy but it's good his statement made headlines. Maybe Google will get off their azz and fix these problems.
MArtyChubbs said:
I've been a huge fan of the Pixel since the original XL. Dealing with this phone from day one has been a struggle. The voice dictation is terrible. The worst I've ever had on a pixel. Also the phone is my daily driver and sometimes I can't even work with this phone. Really holding out for an update to fix the phone so that I can love it, but I think I'm more patient than most. I feel like replying with a real world experience to every made by Google tweet, but I'm not out to jeopardize their business and I understand new tech takes a little while to achieve its full potential. But there needs to be some heads rolling at Google. There's been issues with every Google Pixel launch and this I think is the worst from my experience. I'm glad some others aren't experiencing what I'm going through. Lucky dogs
MKBHD Slams Google Pixel 6 Pro's "Bad Experience"
YouTuber MKBHD tweets that he's done with the Pixel 6 Pro and will no longer recommend it to his viewers. That's not great for Google.
www.droid-life.com
Click to expand...
Click to collapse
I'm one of those lucky dogs, I guess
Side note: I don't pay much mind to reviewers such as MKBHD...I like to judge things for myself
I'll say the same thing I said in another thread...
The Pixel 6 is a new platform on new hardware. There are going to be teething issues. Expecting perfection isn't realistic. Google has been using Snapdragon SoC's since the Nexus 4, and this is their first foray using their own hardware. When Apple introduced the A7 in the iPhone 5S, they had the same problem - a lot of stability and feature issues.
Remember that OEMs have to make compromises in order to get everything they want into a reasonable package. Bigger battery means less space for the electronics, and heat becomes a bigger problem. Bigger display and more powerful processor means more battery drain. With handheld devices, weight and size are significant issues as well.
If you want stability, there are other OEMs to choose from that are sticking to established hardware - such as Samsung, using both Qualcomm and their own Exynos systems. The Pixel series has been pretty solid up to this point, so while the 6 and 6 Pro have certainly had a lot of issues, the next generation will be improved, as will the next after that, and so on.
When you buy a Pixel, it's for vanilla Android with the Google experience. Don't expect much more than that.
why do people care what he thinks
i not had that many issues and I am on the December firmware.
battery life is main issue for me but as its a new SOC and needs time to tune it along with new A12 I expected this
Nekromantik said:
why do people care what he thinks
i not had that many issues and I am on the December firmware.
battery life is main issue for me but as its a new SOC and needs time to tune it along with new A12 I expected this
Click to expand...
Click to collapse
Probably the same reason stupid challenges trend on social media?
jayr04 said:
Mine hasn't been buggy but it's good his statement made headlines. Maybe Google will get off their azz and fix these problems.
Click to expand...
Click to collapse
man, i really wish my experience was like yours. i bought into Google's P6 hype for sure... i purchased the phone for dual-sim connectivity so i could use one device for my personal and biz numbers. i started with an AT&T version, returned it due to connectivity issues, and purchased an unlocked version that "seemed" to work a little better. however, inconsistent connectivity (no cellular signal, dropped calls, dropped wifi) forced me to put the phone away for now, and switch to a dual-sim S21 Ultra. i'm willing to give Google a chance to address the connectivity issues, but my confidence in their ability to do so is pretty low right now.
bouchigo said:
I'm one of those lucky dogs, I guess
Side note: I don't pay much mind to reviewers such as MKBHD...I like to judge things for myself
Click to expand...
Click to collapse
Who? Twitter? I never go there, same as FB, Instagram etc.
Purveyors of disinformation and censorship, at the best.
Really this is Google's doing and not singularly the P6 Pro itself; Android 12 is a huge part of the problem. Android 11 was no gem either.
Following Apple's lead like a lost puppy was one of their biggest mistakes. Google Android degrades their market edge by doing so and ultimately fails their customers.
A large part of Google's problem is that they are also control freaks. They want to push their cloud services at all costs even if it conflicts with the customer's best interests. They learned that from MS.
Who needs another bloody iPhone knock off?
Nekromantik said:
why do people care what he thinks
i not had that many issues and I am on the December firmware.
battery life is main issue for me but as its a new SOC and needs time to tune it along with new A12 I expected this
Click to expand...
Click to collapse
I don't even know who that is, nor do I really care. However, and this is a big but, if he has a following of thousands of users who buy phones for multiple family members and go on social media platforms then it becomes a problem. Not here because it seems no one is on social media round these parts, but this is the extreme minority. So call it where it belongs, the phone is buggy.. big time. I'm not talking about battery life either, I'm talking about not being able to make a phone call or receive a text. That is major. If I want stability I go with one of the big guns, Apple or Google. Pure iPhone experience and pure Android experience. There is nothing pure about this Pixel 6 series. OEMs compromising and releasing a device that is obviously flawed is not a great model for success. I don't want a Samsung or an iPhone. I want a Pixel. There is absolutely no reason I should put up with a test device when they touted this as the phone of the year. Next generation doesn't interest me right about now. I want a phone with security updates that are current and a device that always can receive a phone call and text. It is not the Pixel 6 no matter how many excuses you can come up with.
If this was a test device at least tell me that. If they are working out problems fitting stuff in then let me know. I easily could have kept my pristine P5 but I was led to believe this was a finished product and, I repeat, the phone of the year. the iPhone killer the every other phone killer. Well the P6 just got killed by their own hands and if you can't admit it then nothing I can say will change your mind.
I got a P6 Pro at launch and I haven't had any major issues or bugs. I'm on Dec update and I think I experienced the network drop thing only twice. I restarted my phone and everything was back to normal.
No other issues though..
d.cortez said:
man, i really wish my experience was like yours. i bought into Google's P6 hype for sure... i purchased the phone for dual-sim connectivity so i could use one device for my personal and biz numbers. i started with an AT&T version, returned it due to connectivity issues, and purchased an unlocked version that "seemed" to work a little better. however, inconsistent connectivity (no cellular signal, dropped calls, dropped wifi) forced me to put the phone away for now, and switch to a dual-sim S21 Ultra. i'm willing to give Google a chance to address the connectivity issues, but my confidence in their ability to do so is pretty low right now.
Click to expand...
Click to collapse
i was on s21 ultra and switch to pixel6 pro if iam kinda sad? yes definetly and iam not big fan of samsung but compare to p6 pro samsung was way better
I bought the unlocked version, and I've had no problems to speak of. My former daily driver was an iPhone 12 Pro Max. Been switching my VZ SIM back and forth to see which one I'll stick with.
blackhawk said:
Who? Twitter? I never go there, same as FB, Instagram etc.
Purveyors of disinformation and censorship, at the best.
Really this is Google's doing and not singularly the P6 Pro itself; Android 12 is a huge part of the problem. Android 11 was no gem either.
Following Apple's lead like a lost puppy was one of their biggest mistakes. Google Android degrades their market edge by doing so and ultimately fails their customers.
A large part of Google's problem is that they are also control freaks. They want to push their cloud services at all costs even if it conflicts with the customer's best interests. They learned that from MS.
Who needs another bloody iPhone knock off?
Click to expand...
Click to collapse
My concern is that Google may not find a solution for the P6P reception problems and will have a Nexus 6P issue on its hands. Lawsuits caused many Nexus 6P to be replaced with Pixels so in theory it could happen again but 10 months is a long way from now.
Somebody other has problem with photo quality and strange artifacts? Here look in bright part ....pls dont be a stupid and dont say its becouse saturation or something photo is normal standard photo with no setup right from camera
I'm on Dec build in UK (not sure if that makes a difference but O2 network), I have had small teething issues but nothing like some of the major bugs that have been mentioned. Are we using different variants or something?
Guyinlaca said:
My concern is that Google may not find a solution for the P6P reception problems and will have a Nexus 6P issue on its hands. Lawsuits caused many Nexus 6P to be replaced with Pixels so in theory it could happen again but 10 months is a long way from now.
Click to expand...
Click to collapse
Please no!
bobby janow said:
I don't even know who that is, nor do I really care. However, and this is a big but, if he has a following of thousands of users who buy phones for multiple family members and go on social media platforms then it becomes a problem. Not here because it seems no one is on social media round these parts, but this is the extreme minority. So call it where it belongs, the phone is buggy.. big time. I'm not talking about battery life either, I'm talking about not being able to make a phone call or receive a text. That is major. If I want stability I go with one of the big guns, Apple or Google. Pure iPhone experience and pure Android experience. There is nothing pure about this Pixel 6 series. OEMs compromising and releasing a device that is obviously flawed is not a great model for success. I don't want a Samsung or an iPhone. I want a Pixel. There is absolutely no reason I should put up with a test device when they touted this as the phone of the year. Next generation doesn't interest me right about now. I want a phone with security updates that are current and a device that always can receive a phone call and text. It is not the Pixel 6 no matter how many excuses you can come up with.
If this was a test device at least tell me that. If they are working out problems fitting stuff in then let me know. I easily could have kept my pristine P5 but I was led to believe this was a finished product and, I repeat, the phone of the year. the iPhone killer the every other phone killer. Well the P6 just got killed by their own hands and if you can't admit it then nothing I can say will change your mind.
Click to expand...
Click to collapse
He's got 15.2 million subscribers on YouTube. But I agree with you. You would think Google put a little more resources behind it, especially with their big marketing push.
I have a typo and almost every single sentence when doing voice dictation. Maybe I have a stroke happening and my speech is the issue but I'm heavily dependent on it and have been relying on it for years without a problem.
It's just one of the many bugs I'm dealing with, but by no means the end of the world... I ran the A12 betas on my 4XL and it was a rather good experience. Basically all the new features I use specific to the 6pro are broken. I'm hoping that January will be our lucky month
The only issue I have is a bluetooth audio streaming. I need to reconnect it one or two times to make it work.
yeah my second Pixel 6 pro went back to google yesterday, I have had issues with both 6 pro`s I have had, so I`m back to my 9 pro for now. guess wait and see what happens with the S22 ultra or the 10 pro.
This should be interesting, I spent a bit of time on the phone and I was referred to a "Senior Specialist". This person emailed me with these requests:
To better assist you with your current Google Pixel Watch concern, please reply to this email with these information:
Detailed description of the issue (please include as much information as possible):
Device serial number:
Purchase date:
Retailer or store (e.g. Google Store, Best Buy, etc.) where the watch was purchased:
Country where you’re currently in:
Address:
Contact number:
Incident date:
Questions to answer:
Is the device still working?
Was there a change in device temperature?
Did you use the cable that came with the device to charge your watch?
If not, what’s the brand of the charging cable you used?
During what activity or inactivity did the incident happen?
How long was the device in use before the incident (days, weeks, months, etc)?
Also, please send us photos of the following:
Focus on the specific issue and the overall placement of device
Photos of the device (front and back)
Photos of the charging cable, adapter, or charging station (for third-party accessories, include the make and model)
{Only if you reported an injury} Photos of the affected area
All this seems a bit excessive to me, especially considering that I gave all this information on a 15 minute call, but what the hell do I know, I only did elevator electronics tech support before becoming the manager of that unit.
This was my response:
The issue is simple, my Pixel watch will not charge. I have two charger pods bought from the Google store and neither one charges the watch. I can place the watch on either of the pods and the charging animation does not come on and the battery level does not change from the way it was when I woke up: 57%. Two things I noticed is that the watch will get warm if left on the charger, and the app on my Pixel 7 Pro shows connected but never syncs.
The serial number is: 25041JEEJWO2KU
The purchase Date is November 18th, 2022
Bought from Amazon
I live in the United States
My Address is: XXXXXXX
My telephone is: XXXXXX
The issue first came up today: 2/6/2023
No, the drive is not working, it is still at 57% despite trying off and on all day long to charge it.
As I said before the watch got warm when I tried charging it. The tech that I spoke to before this email told me to not put it back on the charger, to prevent the unit from getting warm - so I have only briefly tried to see if maybe the charge would begin. Foolish though, but I am an optimist.
"Did you use the cable that came with the device to charge your watch?" My chargers are sold by Google: https://store.google.com/us/product/watch_charger?sku=_pixwatch_usbc_mag_chrgr_snow&hl=en-US
"During what activity or inactivity did the incident happen? " - I found a problem when I woke up and tried charging my phone. I do this every day when I wake up.
The watch has been working since the day I bought it, November 2022
Also, please send us photos of the following:
Focus on the specific issue and the overall placement of device
Photos of the device (front and back)
Photos of the charging cable, adapter, or charging station (for third-party accessories, include the make and model)
{Only if you reported an injury} Photos of the affected area
No, I am not sending photos because it's stupid. My phone is not physically damaged in any way, not even a scratch on the face.
I eagerly await your call.
LordP666 said:
This should be interesting, I spent a bit of time on the phone and I was referred to a "Senior Specialist". This person emailed me with these requests:
To better assist you with your current Google Pixel Watch concern, please reply to this email with these information:
Detailed description of the issue (please include as much information as possible):
Device serial number:
Purchase date:
Retailer or store (e.g. Google Store, Best Buy, etc.) where the watch was purchased:
Country where you’re currently in:
Address:
Contact number:
Incident date:
Questions to answer:
Is the device still working?
Was there a change in device temperature?
Did you use the cable that came with the device to charge your watch?
If not, what’s the brand of the charging cable you used?
During what activity or inactivity did the incident happen?
How long was the device in use before the incident (days, weeks, months, etc)?
Also, please send us photos of the following:
Focus on the specific issue and the overall placement of device
Photos of the device (front and back)
Photos of the charging cable, adapter, or charging station (for third-party accessories, include the make and model)
{Only if you reported an injury} Photos of the affected area
All this seems a bit excessive to me, especially considering that I gave all this information on a 15 minute call, but what the hell do I know, I only did elevator electronics tech support before becoming the manager of that unit.
This was my response:
The issue is simple, my Pixel watch will not charge. I have two charger pods bought from the Google store and neither one charges the watch. I can place the watch on either of the pods and the charging animation does not come on and the battery level does not change from the way it was when I woke up: 57%. Two things I noticed is that the watch will get warm if left on the charger, and the app on my Pixel 7 Pro shows connected but never syncs.
The serial number is: 25041JEEJWO2KU
The purchase Date is November 18th, 2022
Bought from Amazon
I live in the United States
My Address is: XXXXXXX
My telephone is: XXXXXX
The issue first came up today: 2/6/2023
No, the drive is not working, it is still at 57% despite trying off and on all day long to charge it.
As I said before the watch got warm when I tried charging it. The tech that I spoke to before this email told me to not put it back on the charger, to prevent the unit from getting warm - so I have only briefly tried to see if maybe the charge would begin. Foolish though, but I am an optimist.
"Did you use the cable that came with the device to charge your watch?" My chargers are sold by Google: https://store.google.com/us/product/watch_charger?sku=_pixwatch_usbc_mag_chrgr_snow&hl=en-US
"During what activity or inactivity did the incident happen? " - I found a problem when I woke up and tried charging my phone. I do this every day when I wake up.
The watch has been working since the day I bought it, November 2022
Also, please send us photos of the following:
Focus on the specific issue and the overall placement of device
Photos of the device (front and back)
Photos of the charging cable, adapter, or charging station (for third-party accessories, include the make and model)
{Only if you reported an injury} Photos of the affected area
No, I am not sending photos because it's stupid. My phone is not physically damaged in any way, not even a scratch on the face.
I eagerly await your call.
Click to expand...
Click to collapse
Good luck. What is it about "not charging" that they don't understand! Obviously, they have a menu of items no matter what the issue.
LordP666 said:
The issue is simple, my Pixel watch will not charge. I have two charger pods bought from the Google store and neither one charges the watch. I can place the watch on either of the pods and the charging animation does not come on and the battery level does not change from the way it was when I woke up: 57%. Two things I noticed is that the watch will get warm if left on the charger, and the app on my Pixel 7 Pro shows connected but never syncs.
No, the drive is not working, it is still at 57% despite trying off and on all day long to charge it.
As I said before the watch got warm when I tried charging it. The tech that I spoke to before this email told me to not put it back on the charger, to prevent the unit from getting warm - so I have only briefly tried to see if maybe the charge would begin. Foolish though, but I am an optimist.
"Did you use the cable that came with the device to charge your watch?" My chargers are sold by Google: https://store.google.com/us/product/watch_charger?sku=_pixwatch_usbc_mag_chrgr_snow&hl=en-US
"During what activity or inactivity did the incident happen? " - I found a problem when I woke up and tried charging my phone. I do this every day when I wake up.
The watch has been working since the day I bought it, November 2022
Click to expand...
Click to collapse
I missed the part when you performed a factory reset twice and powered off the device for 5-10 minutes before you add any 3rd party apps.
-- Be certain that you are not a tester of Google Play Services.
rodken said:
I missed the part when you performed a factory reset twice and powered off the device for 5-10 minutes before you add any 3rd party apps.
-- Be certain that you are not a tester of Google Play Services.
Click to expand...
Click to collapse
Nope. I'm not doing any resets at all.
I'm waiting for them to tell me to do that and I'll expect a promise to replace the watch if the issue comes up a second time. I don't think having to do resets is normal in any way.
LordP666 said:
I don't think having to do resets is normal in any way.
Click to expand...
Click to collapse
Factory resets can fix many chronic issues whether you believe in snake oil or not.
rodken said:
Factory resets can fix many chronic issues whether you believe in snake oil or not.
Click to expand...
Click to collapse
Not really the point. I simply don't want factory resets to be the new normal for me - I don't plan on doing it on a daily basis. Or even on a weekly basis.
If that's the case then I want my money back. I want them to promise me a new watch should this occur again.
LordP666 said:
Not really the point. I simply don't want factory resets to be the new normal for me - I don't plan on doing it on a daily basis. Or even on a weekly basis.
If that's the case then I want my money back. I want them to promise me a new watch should this occur again.
Click to expand...
Click to collapse
To gain a better understanding of your line of thought.
-- You'd rather Google send a replacement instead of you trying to correct the issue yourself.
-- You are hoping that if and when you get a new watch, that all will be right in the world.
-- If the same issue occurs with the new device - there is always the dreaded Apple Watch.
rodken said:
To gain a better understanding of your line of thought.
-- You'd rather Google send a replacement instead of you trying to correct the issue yourself.
-- You are hoping that if and when you get a new watch, that all will be right in the world.
-- If the same issue occurs with the new device - there is always the dreaded Apple Watch.
Click to expand...
Click to collapse
Mostly correct.
I have no problem doing a factory reset - I object to having to do it on a regular basis.
I would hope a new device would work correctly. I had a Samsung Galaxy watch years ago and when it failed for the fourth time, I took a freaking hammer to it - it was more satisfying to do that than to continue having problems. Pixel Watch better watch out (sorry about the pun).
And, no, no way in hell would I wear an Apple device.
This is my latest email exchange:
Hello Lord,
I understand you don't want to send photos of your device, but in order for our team to properly isolate what's happening with your Pixel Watch, our team also needs to thoroughly check your device and its components like the charger and its brick.
ME:
My device is less than 3 months old. The time works, Google Keep works, the heart rate works, the temperature works, and the time to Sunrise works.
There are no scratches, no dents, no dirt, no dings, I did not try to drown it, I did not tape it to a stick of Dynamite, nothing physically wrong with the watch - it is stuck at 57% charging.
WHAT will a picture tell you?
I have the Google charging pods - wireless, in case you are confused.
If you insist on pictures, then we are done. All you would get is a picture of a perfect-looking watch.
I will share my experiences on https://forum.xda-developers.com/f/google-pixel-watch.12613/
And frankly, your demands are ridiculous.
Please reply and tell me if we are done or not.
Thank you.
Any one have a friend at Ars, or somewhere that might be interested? Please contact me.
I'm willing to take this to the limit.
I guess I will ask: Have you tried a RESET or reboot or restart or whatever at all? I don't see that mentioned in the original post but I might have missed it. If not, a reset would be the place to start. It does not mean it will be a permanent requirement. It might just clear up the current glitch, whatever caused it. I did have to do a full reset the second day I owned it. But now it has not had any issues. I have had it about as long as you have.
I will admit, I would definitely like better battery life.
fred2546 said:
I guess I will ask: Have you tried a RESET or reboot or restart or whatever at all? I don't see that mentioned in the original post but I might have missed it. If not, a reset would be the place to start. It does not mean it will be a permanent requirement. It might just clear up the current glitch, whatever caused it. I did have to do a full reset the second day I owned it. But now it has not had any issues. I have had it about as long as you have.
I will admit, I would definitely like better battery life.
Click to expand...
Click to collapse
I could, and I will, but I wanted it to be on the record, for them to ask me to do it so that if it happens again I can pressure them into giving me a new watch.
LordP666 said:
I could, and I will, but I wanted it to be on the record, for them to ask me to do it so that if it happens again I can pressure them into giving me a new watch.
Click to expand...
Click to collapse
The reasoning behind Google asking for photos is to clarify and to answer the magic question on whether the item is damaged in any form or fashion.
Somewhere along the lines of chasing ghosts - you might want to consider hiring an attorney that specialize in defective products if you want to escalate this to a new level.
rodken said:
The reasoning behind Google asking for photos is to clarify and to answer the magic question on whether the item is damaged in any form or fashion.
Somewhere along the lines of chasing ghosts - you might want to consider hiring an attorney that specialize in defective products if you want to escalate this to a new level.
Click to expand...
Click to collapse
I have told them that the time works, the date works, the heart rate works, the weather works, Google Keep works, weather works - why on earth would they think it's damaged?
I'm 73 years old and have had to resort to tech support from time to time, I have never been asked for pictures of a product. Hell, I'm typing this on a Pixel 7 Pro that I got with a trade in for a Pixel 3A, sight unseen, and no photos!
LordP666 said:
I have told them that the time works, the date works, the heart rate works, the weather works, Google Keep works, weather works - why on earth would they think it's damaged?
I'm 73 years old and have had to resort to tech support from time to time, I have never been asked for pictures of a product. Hell, I'm typing this on a Pixel 7 Pro that I got with a trade in for a Pixel 3A, sight unseen, and no photos!
Click to expand...
Click to collapse
Bear in mind - Google has been hosed by a great number of scam artists over the years regarding false accusations and dirty tactics to get Google to replacement product under false pretenses.
-- Therefore, by you not complying to their request will raise a red flag whether you like it or not.
rodken said:
Bear in mind - Google has been hosed by a great number of scam artists over the years regarding false accusations and dirty tactics to get Google to replacement product under false pretenses.
-- Therefore, by you not complying to their request will raise a red flag whether you like it or not.
Click to expand...
Click to collapse
OK. So be it. My hammer is ready.
I personally believe that it's absurd to have all those requirements before speaking a single word to me - I still have not had a phone call from this guy.
I will be selling my Pixel 7 Pro, and my Pixel Buds - I feel that I can't trust them anymore.
LordP666 said:
OK. So be it. My hammer is ready.
I personally believe that it's absurd to have all those requirements before speaking a single word to me - I still have not had a phone call from this guy.
I will be selling my Pixel 7 Pro, and my Pixel Buds - I feel that I can't trust them anymore.
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Click to collapse
I feel your pain. Gone are the days where a simple call to customer service was all that was required.
In today's world of high tech and bad actors, most of the Fortune 500 companies are becoming very weary of their bottom line.
In my last job, I didn't work for a Fortune 500, but I did work in tech support, the real kind - definitely not a call center. I started as tech support, became senior field tech support, and wound up being the manager. I traveled all over the United States, Puerto Rico, Hawaii, and Canada.
The company is an elevator controller manufacturer, all the equipment was built in-house. Anything from the controllers, the door operators, the panels, and even the switches were built in-house - motors too. It was a privately owned company until the owners sold it to a venture company from SF. They were in their 80s and didn't trust their own kids to run it.
When someone called us we talked them through any problems they were having, any at all, with any equipment that we built. We would help with installation and troubleshooting. I gave symposiums where union members could get college credits. I even wrote technical manuals.
If you are curious, download this one - I did most of the work on it: https://www.gal.com/wp-content/uploads/2019/05/GALaxy_III_Traction_Elevator_ControllerV3.3.15.pdf
What pisses me off about this problem I'm having is that all the requirements that he demanded are before the guy spoke a single word to me, to ask me what was going on. The presumption that I had broken the thing before a single word passed between us makes me furious.
I invested in the Google ecosystem very heavily and I am just about ready to rip everything out.
LordP666 said:
In my last job, I didn't work for a Fortune 500, but I did work in tech support, the real kind - definitely not a call center. I started as tech support, became senior field tech support, and wound up being the manager. I traveled all over the United States, Puerto Rico, Hawaii, and Canada.
The company is an elevator controller manufacturer, all the equipment was built in-house. Anything from the controllers, the door operators, the panels, and even the switches were built in-house - motors too. It was a privately owned company until the owners sold it to a venture company from SF. They were in their 80s and didn't trust their own kids to run it.
When someone called us we talked them through any problems they were having, any at all, with any equipment that we built. We would help with installation and troubleshooting. I gave symposiums where union members could get college credits. I even wrote technical manuals.
If you are curious, download this one - I did most of the work on it: https://www.gal.com/wp-content/uploads/2019/05/GALaxy_III_Traction_Elevator_ControllerV3.3.15.pdf
What pisses me off about this problem I'm having is that all the requirements that he demanded are before the guy spoke a single word to me, to ask me what was going on. The presumption that I had broken the thing before a single word passed between us makes me furious.
I invested in the Google ecosystem very heavily and I am just about ready to rip everything out.
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I remembered back in the '90's when simply hanging up the phone and redialing several times until you actually hit paydirt with someone who actually cares.
There has been talk over the decades of the 'Decline of Customer Service in America', but all that shows us is that most of these companies just need re-evaluate their training manuals but continue to blame it on the tight labor market or a shortage of qualified employees. But it often comes down to not taking the time to instill core service training for all customer-facing employees.
"But it often comes down to not taking the time to instill core service training for all customer-facing employees."
I completely agree - everything in that last company I worked for was done as on-the-job training. We hired right out of college for the most part and we taught them everything, took them to job sites, and introduced them to the customers. The elevator industry is a small one and you develop friendships, and relationships with the customers. One of the best jobs I have ever had.
I made tons of friends, and the owner gave me an Amex card and he told me to "use the **** out of it" - the deal was that I'd show up to a place like Chicago, go to three or four job sites, and then buy the guys food and drink all night long. I did this in almost every big city in the US and Canada for years and never once had to fill out expense sheets.
What really kills me are call centers - I hate them with a passion that surprises even me. Whoever came up with that should burn in hell for eternity.
I had this happen to me once and all it took to clear was to hold down both buttons to do a Hard Reset and when it came backup it charged again.
Have you tried that? Hard Resetting doesn't factory reset the watch it just powers it down and reboots it.