Develop Bugs

Note 7 Ticking sound.. Along with my thoughts on my 4th phone.

Just add it to the issues on my 4th replacement (3 during the hand grenade era) (1 post with the TMO update).. Now the phone makes a ticking noise when first powered up and left to sit without logging into the phone or doing anything. It does it at idle and doesn't stop until the phone is logged into. However the caveat is that if the phone sits idle for a few minutes, it starts making the ticking noise again.
You can see the voltage jump ever so slightly around the tick sound, and the voltage drops. When you get into the phone is jumps to 9 volts, 15 watts, and just under 2 amps... Which I am sure is the norm for the speed charge... However the ticking should not be. Maybe it will explode!
And while others don't get the "common sense" of what is going on not only here in the US but abroad - it really is cut and dry. While the fan children cry about how someone in China used an after market charger and plugged it into his MAC to charge it, the phone should be equipped with a cut off for non Samsung approved devices. Apple does it, sony does it, and many other phone makers. They know "not everyone" is going to utilize Samsung cords. Me personally, I will use only approved cables, but not everyone is going to be. Hop in your friends car, you have no charge, but he/she has a cable and you just plug in. Samsung needs to take a stronger stance on aftermarket garbage out there.
With that all being said it's still the fault of the company. There are roughly 6.8 billion cell phone subscriptions out there. And the only one you have heard huge failures in (phones exploding) are from whom? Exactly... So the fan children can blame it on whatever they want to. They can stand up for a brand that lost 29 billion in market share, stock loss, non return customers, or they can grasp it and push to have Samsung produce better products and not be concerned with trying to get a device out before it's major competitor.
When you have more than half of the users that signed up leaving for other brands, you have tainted the market for your self. Fan kids opinions don't really matter because the majority out number the dedicated users of the devices. And when you have Sammy's major competitor out there with a device that just works (a few hiss issues aside) (no explosions) it's easy to see why people with common sense and whom aren't using mommy and daddy's money are upset. When you pay 900 for a device, it should just work. It should not lag, it should not have battery drain issues, it should not be gimped (ie. slowing the charge down) etc...
I am on my 4th phone and they all had the same issues. TMO provider... Lag on all but 1. Notification sound loop (every phone). Deformed portions on the screen edge on 2 of them. Extremely hot and messed up the ZAGG and discolored on 2 of them which TMO witnessed along with the sounds and screen edge issue. (They replaced immediately). And you get into little things like the Geekbench scores. They should be consistent from phone to phone. All three of my apples consistently match up within 50/100 points of my colleagues and my phones. Just the way it is... There is no reason I should get a phone that hits on the high side of the Geek Bench SD scores then get another phone that is 1000's lower. No one is going to look at the performance I suppose because it's a step up from their old device - so to them it looks like the next best thing. Reality is, it's performance sucks. With no apps on it but the bloatware and even with bloatware disabled you still get the lag. After master reset, you get the lag. After soft reset, you get the lag. And yes, I have even humored the long time android users and used EZ disabler and shut down all the crap that is on the phone (preloaded). And alas, STILL THE SAME ISSUE. Even then, I should not have to shut down anything.
All of the issues I have seen displayed are pre app install. Pre Samsung switch. I had pop ups on 3 of the phones out of the box. Candy crush and some other game. I am not sure if this was from TMO or Samsung. But from others I know that had the phone they didn't get the popups. I had installed Facebook on my phone and twitter. I did this at the store, just because I had been talking about the phone when I got it. I didn't make it out of the parking lot before the app crashed. The Facebook app continued to do that. By the time I got to my third phone, the app didn't crash. Not sure what changed but it worked. Now on my 4th version, I have only had the finger print sensor crash over and over. So far the other apps (27 of them) work. But I think it's only a matter of time. (smh)
I get the majority here have no clue. And I get there are a few members that get the reality but are afraid to say something because the children here will troll and flame them. I have seen it on my posts, where there only excuse is "just return the phone". That really is the best they have and it shows how ignorant people are. People are taking to the internet, youtube, etc... to voice their opinions. Samsung has lost their butts and need to start listening to it's customer base. Especially those out there that jumped from one company to another because the phone was touted as the best thing out there. Well, it's apparent by customers (not main stream media) that this entire launch and aftermath is a failure. And whether you can be adult enough to see that or not is on you... But the facts, still remain...
BTW... I am sure someone is going to tell me this is normal, and if it is... show me a post on it and what it is. It's sounds like a capacitor discharge issue.
For those of you intelligent enough to get it, I appreciate it.
https://youtu.be/JIBpl3R2ybI
Now there are warnings for their Washer/Dryers exploding.... HUGE QC issues with Samsung...
http://www.mynews13.com/content/new...icles/cfn/2016/9/29/cpsc_issues_warning_.html
Consumers Warned Over Reports of Exploding Samsung Washers
TIME-19 hours ago
“CPSC and Samsung are working on a remedy for affected consumers that will help ensure that there are no further incidents. We will provide ...
Samsung in Talks with CPSC to Address Claims of Exploding Washers
NBCNews.com-4 hours ago
Samsung Has a New Exploding Product: CPSC
Newser-Sep 28, 2016
CPSC Issues Warning After Reports Some Samsung Washing ...
Highly Cited-ABC News-Sep 28, 2016
Samsung washing machines explode in the US; class-action lawsuit ...
Opinion-Firstpost-10 hours ago
First it was Samsung phones. Now it's exploding Samsung washing ...
In-Depth-Chicago Tribune-1 hour ago

Does the clicking sound occur if you put the phone in silent mode?

Gary02468 said:
Does the clicking sound occur if you put the phone in silent mode?
Click to expand...
Click to collapse
I have not tried that. I will try that and let you know sir! If it does go away in silent, do you have any clues as to what it would be?

Gary02468 said:
Does the clicking sound occur if you put the phone in silent mode?
Click to expand...
Click to collapse
Turned all the volumes down, sound has gone down but still ticks. So that eliminates any electronics "in the phone" i suppose... anything else that would cause is?

There a clock on it right??? DUCK AND COVER!! CALL THE POLICE!!! ..... lol

Kansatsusha said:
There a clock on it right??? DUCK AND COVER!! CALL THE POLICE!!! ..... lol
Click to expand...
Click to collapse
Lol ?

I'm sure I am late here, but did anyone else see this...
http://theusbport.com/samsung-galaxy-note-7-battery-issues-recalls/17646

Honestly I thought like alot of people here that people were trying to bash the phone, but after i experienced replacing and having 3 of them. Now i believe there are defective ones. My first was great but had to return. Second was bad my hime button looked off set and my front facing camera chamfered edges were not aligned. The shiny circle around the lens. Then the big one I watched video on my phone and one side was washed out bad. I thought it was the video or movie or pic I compared yes, the bottom of the phone pixles were bad blacks were gray skin color faded very noticeable. This was a new one with the green battery also I waited in best buys store so long many times this sucked. Went replaced it showed them all good now. Love my phone it's superb. Word of warning not all posts are bs or OCD picky people. Look at your phone return it until you get one you like. I did there is a huge difference. Good luck to you all.
Sent from my SM-N930V using XDA-Developers mobile app
---------- Post added at 12:04 PM ---------- Previous post was at 11:59 AM ----------
For the link in China people do fraud bad, if you know about the country people will jump infront of your car to claim you hit them. They were also caught by Sammy they were cooking there phones so they would explode and sue them. They found out when the photos Cleary clearly show signs of something a battery exploding is not capable of. This being Asian countries I dont worry or expect it to continue.
Sent from my SM-N930V using XDA-Developers mobile app

androidcentralsucks said:
Just add it to the issues on my 4th replacement (3 during the hand grenade era) (1 post with the TMO update).. Now the phone makes a ticking noise when first powered up and left to sit without logging into the phone or doing anything. It does it at idle and doesn't stop until the phone is logged into. However the caveat is that if the phone sits idle for a few minutes, it starts making the ticking noise again.
You can see the voltage jump ever so slightly around the tick sound, and the voltage drops. When you get into the phone is jumps to 9 volts, 15 watts, and just under 2 amps... Which I am sure is the norm for the speed charge... However the ticking should not be. Maybe it will explode!
And while others don't get the "common sense" of what is going on not only here in the US but abroad - it really is cut and dry. While the fan children cry about how someone in China used an after market charger and plugged it into his MAC to charge it, the phone should be equipped with a cut off for non Samsung approved devices. Apple does it, sony does it, and many other phone makers. They know "not everyone" is going to utilize Samsung cords. Me personally, I will use only approved cables, but not everyone is going to be. Hop in your friends car, you have no charge, but he/she has a cable and you just plug in. Samsung needs to take a stronger stance on aftermarket garbage out there.
With that all being said it's still the fault of the company. There are roughly 6.8 billion cell phone subscriptions out there. And the only one you have heard huge failures in (phones exploding) are from whom? Exactly... So the fan children can blame it on whatever they want to. They can stand up for a brand that lost 29 billion in market share, stock loss, non return customers, or they can grasp it and push to have Samsung produce better products and not be concerned with trying to get a device out before it's major competitor.
When you have more than half of the users that signed up leaving for other brands, you have tainted the market for your self. Fan kids opinions don't really matter because the majority out number the dedicated users of the devices. And when you have Sammy's major competitor out there with a device that just works (a few hiss issues aside) (no explosions) it's easy to see why people with common sense and whom aren't using mommy and daddy's money are upset. When you pay 900 for a device, it should just work. It should not lag, it should not have battery drain issues, it should not be gimped (ie. slowing the charge down) etc...
I am on my 4th phone and they all had the same issues. TMO provider... Lag on all but 1. Notification sound loop (every phone). Deformed portions on the screen edge on 2 of them. Extremely hot and messed up the ZAGG and discolored on 2 of them which TMO witnessed along with the sounds and screen edge issue. (They replaced immediately). And you get into little things like the Geekbench scores. They should be consistent from phone to phone. All three of my apples consistently match up within 50/100 points of my colleagues and my phones. Just the way it is... There is no reason I should get a phone that hits on the high side of the Geek Bench SD scores then get another phone that is 1000's lower. No one is going to look at the performance I suppose because it's a step up from their old device - so to them it looks like the next best thing. Reality is, it's performance sucks. With no apps on it but the bloatware and even with bloatware disabled you still get the lag. After master reset, you get the lag. After soft reset, you get the lag. And yes, I have even humored the long time android users and used EZ disabler and shut down all the crap that is on the phone (preloaded). And alas, STILL THE SAME ISSUE. Even then, I should not have to shut down anything.
All of the issues I have seen displayed are pre app install. Pre Samsung switch. I had pop ups on 3 of the phones out of the box. Candy crush and some other game. I am not sure if this was from TMO or Samsung. But from others I know that had the phone they didn't get the popups. I had installed Facebook on my phone and twitter. I did this at the store, just because I had been talking about the phone when I got it. I didn't make it out of the parking lot before the app crashed. The Facebook app continued to do that. By the time I got to my third phone, the app didn't crash. Not sure what changed but it worked. Now on my 4th version, I have only had the finger print sensor crash over and over. So far the other apps (27 of them) work. But I think it's only a matter of time. (smh)
I get the majority here have no clue. And I get there are a few members that get the reality but are afraid to say something because the children here will troll and flame them. I have seen it on my posts, where there only excuse is "just return the phone". That really is the best they have and it shows how ignorant people are. People are taking to the internet, youtube, etc... to voice their opinions. Samsung has lost their butts and need to start listening to it's customer base. Especially those out there that jumped from one company to another because the phone was touted as the best thing out there. Well, it's apparent by customers (not main stream media) that this entire launch and aftermath is a failure. And whether you can be adult enough to see that or not is on you... But the facts, still remain...
BTW... I am sure someone is going to tell me this is normal, and if it is... show me a post on it and what it is. It's sounds like a capacitor discharge issue.
For those of you intelligent enough to get it, I appreciate it.
https://youtu.be/JIBpl3R2ybI
Now there are warnings for their Washer/Dryers exploding.... HUGE QC issues with Samsung...
http://www.mynews13.com/content/new...icles/cfn/2016/9/29/cpsc_issues_warning_.html
Consumers Warned Over Reports of Exploding Samsung Washers
TIME-19 hours ago
“CPSC and Samsung are working on a remedy for affected consumers that will help ensure that there are no further incidents. We will provide ...
Samsung in Talks with CPSC to Address Claims of Exploding Washers
NBCNews.com-4 hours ago
Samsung Has a New Exploding Product: CPSC
Newser-Sep 28, 2016
CPSC Issues Warning After Reports Some Samsung Washing ...
Highly Cited-ABC News-Sep 28, 2016
Samsung washing machines explode in the US; class-action lawsuit ...
Opinion-Firstpost-10 hours ago
First it was Samsung phones. Now it's exploding Samsung washing ...
In-Depth-Chicago Tribune-1 hour ago
Click to expand...
Click to collapse
You really need to find a hobby. You've only been an XDA member for two days and have posted page after page of the same material across half a dozen threads. For every negative media link you've fished up there's a counter point that you've omitted. The worst thing for me about the Note7 is that I own the same phone you do.
At the risk of opening the gates of hell and encouraging you, here's something for you to ponder. A new iPhone 7 exploded.
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"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
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"lightbox_share": "Share",
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http://bgr.com/2016/09/29/iphone-7-exploding-fire-photos/

I'm not sure how you stuck it out to even get to four replacements.

androidcentralsucks said:
I'm sure I am late here, but did anyone else see this...
http://theusbport.com/samsung-galaxy-note-7-battery-issues-recalls/17646
Click to expand...
Click to collapse
i wished all these stories about this incident in china confirmed via imei that if indeed it was one of the updated phones or the older first release.

matsuyamakaze said:
Honestly I thought like alot of people here that people were trying to bash the phone, but after i experienced replacing and having 3 of them. Now i believe there are defective ones. My first was great but had to return. Second was bad my hime button looked off set and my front facing camera chamfered edges were not aligned. The shiny circle around the lens. Then the big one I watched video on my phone and one side was washed out bad. I thought it was the video or movie or pic I compared yes, the bottom of the phone pixles were bad blacks were gray skin color faded very noticeable. This was a new one with the green battery also I waited in best buys store so long many times this sucked. Went replaced it showed them all good now. Love my phone it's superb. Word of warning not all posts are bs or OCD picky people. Look at your phone return it until you get one you like. I did there is a huge difference. Good luck to you all.
Sent from my SM-N930V using XDA-Developers mobile app
---------- Post added at 12:04 PM ---------- Previous post was at 11:59 AM ----------
For the link in China people do fraud bad, if you know about the country people will jump infront of your car to claim you hit them. They were also caught by Sammy they were cooking there phones so they would explode and sue them. They found out when the photos Cleary clearly show signs of something a battery exploding is not capable of. This being Asian countries I dont worry or expect it to continue.
Sent from my SM-N930V using XDA-Developers mobile app
Click to expand...
Click to collapse
Yes sir.. A lot of is has to be with the local fan types that want to keep the name and brand safe. However there is nothing they can say to refute what is going on with these phones. I have seen the videos with the kids jumping in front of cars lol.. and let's say that 10% of the cases are fraud. That still doesn't negate what is going on elsewhere including here in the US. Originally the numbers were from other countries but a good percentage were here. And Sammy was unable to dispute the individuals claims. HAD that not been the case you can bet that they would have put out a campaign to protect their names. It's unfortunate but that is what happens when you rush a device out to customers and completely ignore quality control.
As far as why I stuck it out? This is why... I wanted to give this device a fair chance. Knowing that devices have imminent failures when they are on initial launch was something I was okay with. I was okay with it after the first, the second, and even the third. After hearing they were going to press quality control on all of the new devices - I was sure they would get it resolved. After all they make some of the best TV's on the planet, and I have own(ed) 12 of them. After receiving the 3rd device I was out of the time frame for TMO to return the device. But again, I was hopeful that the 4th would be fixed. When I received the 4th device - I did my normal hard reset, I then worked with the phone on the base apps for a day. I then installed FB and Twitter, and put my work / personal emails on the phone - all the time dealing with the LAG, dealing with the damn notification sound that loops and won't shut off, and other quirks like the limited battery. A couple days later TMO customers here in Florida were finally able to receive the 404 meg update! I should have known the 404 went hand and hand with the error found on the net. Because while it sped things up a bit, it caused more harm than good IMO. The battery was even worse and I still only had my email and the couple of apps... I was STILL hopeful that things would resolve themselves or another update would come out.
I have wanted to like this phone. (Since it seems the S7 Edge seemed to be flawless) But coming from a world where the phone just works, was snappy, the email you could delete as fast as you could swipe, the messenger just worked, didn't have lag, basically just set the bar high - I wasn't ready for a phone full of failures. The only thing I can say about the phone that is good? Are the SPen and the screen. (After turning the saturation off). Since I wanted to use this to display photos, I was blown away by the resolution. The issue? It takes too long to bring up photos OR I have to live with opening up the gallery app several times because it crashes loading photos of any size. From 120k to full high res images.
TMO has taken the stance not to replace phones here in Florida. They are pushing to go to Sammy. Samsung wants people to send a phone in but doesn't want to give a loaner and WONT give a time frame in which you can get your phone back. This isn't a compensation issue though I paid for my phone in full. This is a principle issue.

chillsen said:
i wished all these stories about this incident in china confirmed via imei that if indeed it was one of the updated phones or the older first release.
Click to expand...
Click to collapse
ASK And you shall receive:
CNNMoney obtained a video and pictures of the blackened device with Hui’s MacBook tainted with soot and some unidentifiable yellow substance. The IMEI as labeled on the box was checked to be clean and not affected by the recall.
“We are currently contacting the customer and will conduct a thorough examination of the device in question once we receive it,” Samsung stated.
Four Note 7 explosions have been reported in China with Samsung questioning the validity of two claims. In one case, the company blamed an external heat source for causing the explosion.
http://pocketnow.com/2016/09/27/new-chinese-galaxy-note-7-explodes
So to me, 50% of the time is only good when you have 50% chance of winning the lotto... but when phones are blowing up? There is an issue here.. Sooner people stop turning their head to protect a brand that only hurts them in the long run, the better it will be.
Also.. (off topic)... Funny, but sad... If you have polarized glasses, put them on and look at your screen. I see imperfections all up and down the edges. My buddy has the S7 edge (no issues I may add) and I just looked at his, and there are no imperfections. SMH... BAH!

androidcentralsucks said:
Double post, sorry.
Yes sir.. A lot of is has to be with the local fan types that want to keep the name and brand safe. However there is nothing they can say to refute what is going on with these phones. I have seen the videos with the kids jumping in front of cars lol.. and let's say that 10% of the cases are fraud. That still doesn't negate what is going on elsewhere including here in the US. Originally the numbers were from other countries but a good percentage were here. And Sammy was unable to dispute the individuals claims. HAD that not been the case you can bet that they would have put out a campaign to protect their names. It's unfortunate but that is what happens when you rush a device out to customers and completely ignore quality control.
As far as why I stuck it out? This is why... I wanted to give this device a fair chance. Knowing that devices have imminent failures when they are on initial launch was something I was okay with. I was okay with it after the first, the second, and even the third. After hearing they were going to press quality control on all of the new devices - I was sure they would get it resolved. After all they make some of the best TV's on the planet, and I have own(ed) 12 of them. After receiving the 3rd device I was out of the time frame for TMO to return the device. But again, I was hopeful that the 4th would be fixed. When I received the 4th device - I did my normal hard reset, I then worked with the phone on the base apps for a day. I then installed FB and Twitter, and put my work / personal emails on the phone - all the time dealing with the LAG, dealing with the damn notification sound that loops and won't shut off, and other quirks like the limited battery. A couple days later TMO customers here in Florida were finally able to receive the 404 meg update! I should have known the 404 went hand and hand with the error found on the net. Because while it sped things up a bit, it caused more harm than good IMO. The battery was even worse and I still only had my email and the couple of apps... I was STILL hopeful that things would resolve themselves or another update would come out.
I have wanted to like this phone. (Since it seems the S7 Edge seemed to be flawless) But coming from a world where the phone just works, was snappy, the email you could delete as fast as you could swipe, the messenger just worked, didn't have lag, basically just set the bar high - I wasn't ready for a phone full of failures. The only thing I can say about the phone that is good? Are the SPen and the screen. (After turning the saturation off). Since I wanted to use this to display photos, I was blown away by the resolution. The issue? It takes too long to bring up photos OR I have to live with opening up the gallery app several times because it crashes loading photos of any size. From 120k to full high res images.
TMO has taken the stance not to replace phones here in Florida. They are pushing to go to Sammy. Samsung wants people to send a phone in but doesn't want to give a loaner and WONT give a time frame in which you can get your phone back. This isn't a compensation issue though I paid for my phone in full. This is a principle issue.
Click to expand...
Click to collapse

It is clear you do not like the phone and dislike anyone who does by name calling them. Move on by getting rid of the phone and onto the iPhone 7 then you can join those forums and post about how great that device is.

Wow I don't even have the patience to exchange my first let alone four?! Crazy lol just return the phone for a refund and look elsewhere, not worth the headache.

Would have loved too but it's past that point. They won't take them back and Sammy won't do anything either. Unless the phone is an imminent failure. It's garbage... Wait until their second rounds of recalls #ItWillHappen =/
I am with you, but if you read what I said, it explains why I held out lol... Glad you had good luck with yours! I wish I had that experience. With all of that being said, the reasons I had the first 3 swapped out was because all of those errors were verified wrong in front of the Samsung rep at BestBuy... And then with the reps at TMO here in Orlando. Even they could not believe the bs...

http://www.extremetech.com/electronics/236433-certain-samsung-washers-at-risk-of-explosion-even-without-a-note-7-in-the-spin-cycle
Self destruction...

androidcentralsucks said:
http://www.extremetech.com/electronics/236433-certain-samsung-washers-at-risk-of-explosion-even-without-a-note-7-in-the-spin-cycle
Self destruction...
Click to expand...
Click to collapse
Shouldn't this be posted in the washing machine forum?

I went to a cafe for years way back then, the coffee machine always broke down, the smoothie machine broke down, and even when it did work, the smoothies were watered down.. I kept going in hopes that they fixed the issue, but it seemed they were struggling. The coffee was amazing, the smoothies not so much.
What did I do? I accepted that the store was having a rough time, because clearly they didnt obviously want to intentionally sabbotage their own company, and so I went across the street and got a smoothie from somewhere else, but still continued to get coffees there.
Moral of the story? Well... You tell me OP.....
(hint, its definitely not "get over yourself and close your yapper")

Debunking the crap about the Note 7 with Facts, Science, Logic and Common Sense

I don't know about everyone else, but I've found a lot of people on this forum and in the world that believe everything that multiple sites told them about the Note 7 failures as FACT. There's a lot of information that has been misinterpreted, is completely false, or has nothing to do with the situation with these phones that has been made part of the problem. This post will analyzes much of the information using the following things: Facts, Science, Logic and Common Sense and reach a conclusion.
Lets start with the CPSC. They have 92 reports of the Note 7 overheating. OVERHEATING, not catching fire. Now, this can be debunked very easily. ANY PHONE can be made to 'overheat'. I can get any iPhone to overheat to a point where it is not comfortable to hold by using the GPS. My sisters S4 'overheated' when the GPS was used as well. Her S5 'overheated' when she played Pokemon GO on it. So, overheating should NOT be a benchmark for the issues with the Note 7. It should be catastrophic failure (issues which result in the disabling of the phone). Pre-first recall, there were reports of 35 fires reported by samsung. Post first recall there were only 7 reported by samsung. So that reduces the issue from 92 phones down to 42. 42 phones out of 1.9 million total sold in the US = 0.000022% of Note 7s have reached catastrophic failure. If you only count the post recall reports: 0.0000036% of note 7s reached failure.
Now with Samsung. They have NOT concluded their investigation and have announced that IN THE LAB they cannot make a Note 7 explode or catch fire.
Now, analyzing the fact that they catch fire and start smoking. There is ONLY ONE video of a device catching fire that I've been able to dig up, and it doesn't even SHOW that it is a Note 7. https://www.youtube.com/watch?v=sTLtNrKlDSw This video is of such LOW quality that you cannot see what is smoking in the woman's hand. Plus, being someone who works with Lithium Ion batteries, I have seen one explode in person. I have also felt one heating up pre-explosion. If a lithium ion battery is ready to explode, it is 100% too hot for someone to continue to hold in their hand. They can reach temperatures in excess of 100C (212F). That's like sticking your hand in a pot of boiling water. Due to the fact that the device cannot be identified, and the fact that she's still holding it while it continues to smoke, I cannot conclude that this is a lithium ion device nor a note 7 from watching the video. Especially due to the pictures of the exploded Note 7s where the GLASS IS COMPLETELY MELTED. You need to reach at least 700F to even START to melt glass. Yeah, no way that was a note 7 in her hand.
Now lets analyze the battery. There have been claims that the battery has exploded in these phones without anyone EVER charging it. So you're saying that between August 31st and the date of the first report September 9, there were people out there who never ever plugged their phones in? I call BULL****.
Now, lets say it WAS the battery. IF the battery was the issue, and the issue occured randomly, even when the phone was off, Samsung did not USE fireproof boxes on the first recall. Lithium Ion and Lithium Polymer batteries ARE affected by pressure changes during air travel. With the # of phones shipped back to samsung, is no-one surprised or even curious about the fact that not a SINGLE ONE CAUGHT FIRE ON THE PLANES SHIPPING THE RECALLED UNITS BACK TO SAMSUNG?
Now lets assume it wasn't the battery as the direct cause of failure, but as the possible result of another hardware/software failure. Let's look at things that could have caused the battery to explode using logic, scientific reasoning and factual history about the device and other devices.
1: Samsung has PROVEN that they can modify the charge rate and charge capacity of a Note7 battery using software changes.
2: It has been PROVEN in the past that non certified USB-C devices and cables can cause DAMAGE to a phone's USB-C port and ANY SYSTEMS CONNECTED TO IT. This includes the charging system and battery protection board.
3: There are youtube videos out there of people testing the Note 7 BEYOND its waterproofing and drop survival specifications.
These three above FACTS could provide reasons for the possible catastrophic failure of this device. Logical reasons 1: People have been trying to ROOT these units and FAILING, especially on the updated GREEN BATTERY firmware. It is entirely possible that DURING THE FLASHING safeguards to the battery became disabled. 2: If someone lost their cable or bought a second cable CHEAPLY as is available here in the USA at Pharmacies, Dollar Stores and Online and used these cheap cables that aren't certified by the USB-IF (as people were WARNED TO DO when USB-C started causing problems a while ago), then pre-fire, they compromised the phones THEMSELVES. 3: How many people duplicate the crap they see on youtube?
Any one or multiple of these things could have contributed to these devices catching on fire.
Now, with the possibilities above supported by the information above, my only conclusion here is that the Note 7 situation could have easily been handled differently had it not been BUTCHERED by the Media. Samsung could have been given enough time to investigate the situation before or during the first recall to the point where the replacement phones could have been made totally safe, or samsung could have been given the chance to conclude that it was some kind of user intervention that caused the phones to catch fire. Instead they were hounded to the point where they had no choice.
Not to mention, their competitor, Apple has had reports of iPhone 7's catching fire and batteries exploding. Why haven't they been discontinued or recalled.. HMMMMMMMM I wonder why? Especially after someone was INJURED with one: https://fossbytes.com/apple-iphone-7-explodes-on-mans-face-while-recording-video/
As well, all of the above information is MORE THAN ENOUGH to show that the people being HOSTILE to members of this forum who still have their Note 7s and want to keep it are over-reacting, and acting like complete morons. One of these devices is NOT going to randomly explode next to you just because some guy decided to ignore the VOLUNTARY recall and catch you on fire.

I welcome responses to this as well.

Couldn't have said it better myself. The real killer of the Note 7 was the media hype with NO SCIENTIFIC validation.
The best thing for Samsung to do is to thoroughly research these claims. Prove exactly which ones were true or not and state the exact cause then give a big FU to the media and everyone bashing them and the Note 7 and then re-release it before the S8
Sent from my SAMSUNG-SM-G935A using Tapatalk

mickeywdw1254 said:
Couldn't have said it better myself. The real killer of the Note 7 was the media hype with NO SCIENTIFIC validation.
The best thing for Samsung to do is to thoroughly research these claims. Prove exactly which ones were true or not and state the exact cause then give a big FU to the media and everyone bashing them and the Note 7 and then re-release it before the S8
Sent from my SAMSUNG-SM-G935A using Tapatalk
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They should also expose the iPhones that have been catching fire. Revenge against the iPhone Loving MEDIA.

I agree lol is odd that it's such a small number of cases reported considering the amount that was manufactured. Surely if it was a manufacturing defect then it should be so much more common for a note 7 to catch fire? I still have my replacement note 7 and I don't intend giving it back or exchanging it until the note 8 comes out if it ever does I can't be without the S-pen since owning a note 4 and as here in the Uk the note 5 didn't come out here I have no option but to go back to the note 4 but it's too much of a downgrade in my opinion. But since owning the note 7, I've left it on charge over night every night and it's got to have been a week now since I got the green battery model and it's never gotten obsessively warm if at all whilst charging. Of course it's gotten warm at times but no more than what my note 4 did so no concern.
Will say though that I've rooted my note 7 mainly to stop Samsung from pushing an update to my note 7 so that way I get to use it even if they do use software updates to disable them I've also edited the build.prop file so I can still use my gear vr again it remains at a normal temp even though I've also had it on charge whilst using the gear VR. Biggest test for me though was Friday just gone as my family were heading to Birmingham here in the UK about 56 miles away and while I was confident my battery charge would be fine I took my charging cable just in case and I ended up putting it on charge in my dad's car using one of those USB cigarette lighter plug things with USB ports on them. I figured if the note 7 can handle a 3rd party charger albeit with the stock Samsung cable it should be fine. No surprise but I had my note 7 on charge for at least an hour and a half even kept it on charge when it reached 100%, my dad was using it as a Sat nav at one point as his phone ran out of data but again my note 7 remained a normal temperature despite using a 3rd party charger I'll also add that fast charging is always turned on so no issues with that lol.
Defo no way that the phone doesn't give any warnings though surely the battery will get hot first before bursting into flames? I think mashable did a video where they tried to cause 3 note 7s to explode. They used 3rd party chargers, ran stress tests, games, even had it under a lamp but nothing. Note 7 only exploded when they put it directly on the glass of the lamp which was kinda expected as it would have been pretty hot but still took 2 mins for the battery to catch fire.

mikesaa309 said:
I agree lol is odd that it's such a small number of cases reported considering the amount that was manufactured. Surely if it was a manufacturing defect then it should be so much more common for a note 7 to catch fire? I still have my replacement note 7 and I don't intend giving it back or exchanging it until the note 8 comes out if it ever does I can't be without the S-pen since owning a note 4 and as here in the Uk the note 5 didn't come out here I have no option but to go back to the note 4 but it's too much of a downgrade in my opinion. But since owning the note 7, I've left it on charge over night every night and it's got to have been a week now since I got the green battery model and it's never gotten obsessively warm if at all whilst charging. Of course it's gotten warm at times but no more than what my note 4 did so no concern.
Will say though that I've rooted my note 7 mainly to stop Samsung from pushing an update to my note 7 so that way I get to use it even if they do use software updates to disable them I've also edited the build.prop file so I can still use my gear vr again it remains at a normal temp even though I've also had it on charge whilst using the gear VR. Biggest test for me though was Friday just gone as my family were heading to Birmingham here in the UK about 56 miles away and while I was confident my battery charge would be fine I took my charging cable just in case and I ended up putting it on charge in my dad's car using one of those USB cigarette lighter plug things with USB ports on them. I figured if the note 7 can handle a 3rd party charger albeit with the stock Samsung cable it should be fine. No surprise but I had my note 7 on charge for at least an hour and a half even kept it on charge when it reached 100%, my dad was using it as a Sat nav at one point as his phone ran out of data but again my note 7 remained a normal temperature despite using a 3rd party charger I'll also add that fast charging is always turned on so no issues with that lol.
Defo no way that the phone doesn't give any warnings though surely the battery will get hot first before bursting into flames? I think mashable did a video where they tried to cause 3 note 7s to explode. They used 3rd party chargers, ran stress tests, games, even had it under a lamp but nothing. Note 7 only exploded when they put it directly on the glass of the lamp which was kinda expected as it would have been pretty hot but still took 2 mins for the battery to catch fire.
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Got a link to this mashable video?

PhoenixJedi said:
Got a link to this mashable video?
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Here you go: https://www.youtube.com/watch?v=YK-JE8uZq3w

mikesaa309 said:
Here you go: https://www.youtube.com/watch?v=YK-JE8uZq3w
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So they had to completely abuse the phone by putting it right in front of an industrial lamp that most people wouldn't even have access to on a normal basis to get the phone to explode. That's like taking a blowtorch to the phone.

What package to disable to avoid Samsung updates?
Sent from my SM-N930F using Tapatalk

If it was "just media hype" I highly doubt Samsung would have cancelled production of the Note 7. That's my 2 cents.
Edit: To encourage healthy discussion I'm keeping this thread open, but I'm also subscribing to it so please keep it polite and respectful.

Jonny said:
If it was "just media hype" I highly doubt Samsung would have cancelled production of the Note 7. That's my 2 cents.
Edit: To encourage healthy discussion I'm keeping this thread open, but I'm also subscribing to it so please keep it polite and respectful.
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I respectfully have to disagree with you on this Jonny. I believe it was the media's overattention to the situation that forced samsung's hand before they could completely investigate what was causing this. A south korea regulatory organization has now announced they're assisting samsung in the investigation. I wholly and trueheartedly believe that had Samsung been given a chance to complete their investigation, they might have figured out the actual cause for the issue. Now, because all of the negative press they're going to unfortunately look really stupid if it turns out it was something related to non certified cables or compromised software.
Oh, that and the fact that after the story went viral, everyone considers a slightly warm phone to be overheating.

I agree that Samsung would not be doing this at all to any degree whatsoever if there isn't a problem with the Note 7 - regardless of what end users think or hear or read or happen upon on some website or in some video this is a major catastrophe for them. It could have happened to any smartphone manufacturer but in this instance it happened to Samsung.
Now that the OP has made his position clear, here's my rebuttal of sorts:
PhoenixJedi said:
This post will analyzes much of the information using the following things: Facts, Science, Logic and Common Sense and reach a conclusion.
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... that is based on conjecture, personal opinion, and speculation founded only by you. Got it and I speak from experience there because I too made a post recently of a similar nature, hoping to focus on being logical and rational and presenting information but of course I was called out as a troll because of it.
So let's get to it:
1) The CPSC has information reported to them by Samsung - consumers don't typically report problems directly to the CPSC or any other consumer protection service firsthand, they contact the manufacturer. If you read the particular recall notice at the CPSC they even state this in the recall notice itself:
Incidents/Injuries:
Samsung has received 96 reports of batteries in Note7 phones overheating in the U.S., including 23 new reports since the September 15 recall announcement. Samsung has received 13 reports of burns and 47 reports of property damage associated with Note7 phones.
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To Samsung, using the general term "overheating" is safer than "catching fire" or "exploding" and yes the terminology matters a great deal. From a technical standpoint, the term "overheating" would encapsulate terms like combust, catch fire, explode, and a few others but, I'm not sure you're going to understand this for a variety of reasons. Basically, you either get it or you don't.
2) Your fuzzy attempts at working out some kind of math there with the 92 (it's 96 reports, not 92, but you apparently missed that as well as some other details). You are making absolute assumptions that are trying to extract accurate info from just a generalized report based on some numbers - just because Samsung sent an email to a website with a given number of incidents with a specific date doesn't mean Samsung is continually sending updates of every new incident that gets reported every time one happens, that's crazy to think they'd do that.
If they released such reports constantly it would only further incite possible panic with regards to the Note 7 and the negative publicity would have been much worse at this point because of the buildup. Their investigation is underway and will continue as long as it takes and when Samsung puts out a press release for public consumption at their official website then that's when we'll have actual facts to work with - one thing I can promise you with absolute certainty: the number of incidents worldwide is well past the 150 unit point and that number is going to continue to grow over the next few weeks.
3) Samsung has publicly stated at their website and through the CPSC that an investigation is underway and will continue till they are satisfied they've discovered the cause, a solution or fix at this point is irrelevant because the Note 7 is dead, period, end of story, it's not coming back, there won't be a v3 nor probably a Note 8 (which was a tablet device released a few years ago) - the Note branding has suffered irreversible damage and it will not be making a return.
Samsung has not publicly stated at their website or anyplace else that I'm aware of (except a few websites and blogs that have "an insider at Samsung..." or something to that effect) that they have not been able to reproduce the conditions that cause the thermal runaway which eventually destroys the device in the manner that it's been happening worldwide which prompted the recall in the first place. If you can show me an actual Samsung press release or a public statement on an official Samsung website then I'd sure like to see it - until such time as they do this whole idea of "I heard Samsung can't repeat it or reproduce it..." is 100% conjecture and speculation and hearsay passed along by a guy that knows a guy that knows another guy...
So you're saying that between August 31st and the date of the first report September 9, there were people out there who never ever plugged their phones in? I call BULL****.
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4) Samsung itself said this in a statement:
Samsung said:
In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market.
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You said the first report was September 9th which is utterly false. Samsung received the first report of an incident with a Note 7 on August 24th which is only 5 days after it went on sale on August 19th. From that date to September 1st there were 35 cases reported globally - Samsung admitted as such right there in their own statement quoted above so that means in roughly 8 days (Aug 24, 25, 26, 27, 28, 29, 30, Sept 1) they had 35 cases reported which is quite a bit considering the devices were practically out of the boxes only days old (not that the age of the device matters in this).
If you read that statement from Samsung with a finer and more accurate level of comprehension what it says is this: Samsung had received reports of incidents involving the Note 7 almost from the time of release of the Note 7, not quite day one but five days in is still pretty quick, with 35 reports coming in worldwide after the first report on Aug 24th. They had done a relatively cursory investigation in that week (pretty fast, probably too fast) and came to the conclusion that it was a battery issue.
In less than 2 weeks from the date of release and first retail sales there were 35 reported incidents with the Note 7.
That's all that portion of the statement covers but it continues:
However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7. For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
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They make it clear they've stopped sales of the Note 7 in South Korea (to carriers and to direct consumers) and they make the offer to replace the devices with a new one (that we now understand had the different battery from the different manufacturer). Because we know they switched battery manufacturers that took a few days to get into action and nothing much else happened for a few days.
Later that same day on Sept 2nd Samsung announced a voluntary global recall of 2.5 million devices for a suspected battery issue - again, their investigation into the matter was pretty quick, probably too quick, and wasn't nearly enough to actually track down what was going wrong. We also know from seeing X-ray images of the original production model SDI manufactured batteries that there was some damage done to those batteries either on the production lines or when the batteries were inserted into the Note 7 devices: the bending plates on the outer edges is plainly visible in the X-ray images and it's not supposed to happen so Samsung quickly concluded that was the most likely cause of the incidents so, they switched to using ATL manufactured batteries in the hopes that would be the solution.
Unfortunately, it wasn't because less than a week later they got a report (probably more, actually) of a replacement Note 7 device incident that had an ATL manufactured battery that was basically the same as the pre-replacement devices with SDI manufactured batteries.
5) With respect to the shipments of Note 7 devices from the factories and whether or not any of them suffered catastrophic failure en route, we simply don't know at this time. Most major shippers like FedEx, UPS, even the US Postal Service don't necessarily tell you every time something goes wrong on a flight - that does nothing but potentially incite panic in the general population with nothing to substantiate the situation at hand.
We have absolutely no idea if any devices that have been shipped back to Samsung have had incidents because of exactly the reasons I just stated: it's not in the purview of the shipping companies or Samsung to notify the public of every single thing that goes wrong from point A to point B with email alerts and notifications along the way. In fact, the sheer confidentiality of such shipping precludes anyone outside of Samsung or the shippers (that includes the customer that sent the device back too) from knowing what's going on.
Does this surprise me or am I the least bit curious about this? Nope, because I already understand why anything that might have happened would have been or was actually reported and it's unlikely that non-used devices would have problems because they haven't been used while they're in transit. Again, you either get it or you don't.
1: Samsung has PROVEN that they can modify the charge rate and charge capacity of a Note7 battery using software changes.
2: It has been PROVEN in the past that non certified USB-C devices and cables can cause DAMAGE to a phone's USB-C port and ANY SYSTEMS CONNECTED TO IT. This includes the charging system and battery protection board.
3: There are youtube videos out there of people testing the Note 7 BEYOND its waterproofing and drop survival specifications.
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-1) Any hardware manufacturer of any smartphone can make a change in the firmware/software controlling the hardware that will adjust the current charge rate, this is not rocket science - hell I can install a custom kernel on most Android devices that allows me to do this, it's not a big deal
-2) Yeah, and? What, was that supposed to be some earth-shaking monumental discovery? It's basic electrical and electronics theory but here's something you may not actually know: voltage is pushed, current is pulled. Read that again so it sinks in. Voltage is pushed meaning you can force a voltage into a device, too much voltage and you can and will more than likely fry the circuit. With voltage, when a charger is pushing it's literally knocking on the door of the device (figuratively speaking) and saying "Here's 5V, take it all..." and it's like a firehose in some respects.
Usually components are made to about a 10-15% tolerance meaning if you have a device that works on 5V voltage you can use a charger that would push 4.5V (-10%) up to 5.5V (+10%) and the device would almost always be just fine with that, wouldn't even cause any discernible heat issues either. Devices are killed more frequently by chargers that don't regulate themselves to those kind of tolerances and push too much voltage into a device.
But current aka amperage, that's an entirely different beast. With current, it's pulled meaning the device is asking for a certain amount of it based on the design specifications and if the charger supplying the current is working properly it will not provide more than requested. Read that again too because it's the key issue here: as long as the charging circuit is functioning properly it will request a specific amount of current from the charger and if the charger is working correctly it will only provide the exact amount that's being request. This means if the Note 7's charging circuit says "I need 2A (that's 2 Amps or 2000 mA) of current please..." the charger will then provide 2A of current regardless of how much current the charger is capable of.
Get that last point? You sure? I'm not so hopeful. Here's a test:
Say I have a device that has a nearly dead battery with about 5% charge on it and it wants 5V and 2A and I attach a charger that is capable of providing 5V and 10A - note that I said capable of providing 10A. The fact that the battery only has a 5% charge on it is very very important here so don't dismiss this aspect.
Tell me what happens to the device. Go ahead, think about it, I'll wait.
<cue elevator music... oh, cool, Eurythmics... "Sweet dreams are made of this..." "Third floor, ladies lingerie...">
Ok, so tell me what happens to the device now that you've had a second or two to think about it. What happens?
The device pulls 5V and 2A from the charger that is capable of providing 5V and 10A and that's it. The device charges and as the charge capacity in the battery reaches it's design limit the actual charging circuit ramps down the amount of current requested. In fact, the large amount of current is requested early on when the battery is at a low point in terms of charge and then it tapers down as the battery capacity fills with charge. This is another protection method - if you were to keep pulling 2A of current at a 95%+ charge level that would cause the battery cell itself to begin to overheat. That's why when you charge batteries at very low levels you can feel them get really warm at the beginning of the charging cycle - and the charger will be quite warm too - but as they battery fills up not only does the battery begin to cool down but the charger does too.
See how that works? Class dismissed.
Any one or multiple of these things could have contributed to these devices catching on fire.
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Holy hell, you finally got around to saying something that we can both agree on. We don't know exactly what the full cause of these defects might be but we can damned sure say that the final results are absolutely catastrophic.
Of course the situation could have been handled differently, that's something else we can agree on, but we're not Samsung and you like many others are taking this whole thing way too personally - Samsung didn't do this to you, Samsung isn't trying to take your phone away from you in some diabolical conspiracy. They're responsible for taking care of this situation and they're doing it the best way they can given the circumstances. As for the media, they haven't reported on every single instance of failure because not everyone reports everything to the media and Samsung hasn't reported every incident they've received claims about. As I said earlier, I can say without any doubt whatsoever that it's more than 150 cases worldwide, quite a bit more actually but they're not going to release actual report counts, there's no point in it anymore because the worldwide recall is now in effect.
As for Apple, if 100+ reported cases of iPhones catching on fire or exploding worldwide suddenly became the next big thing on the news, I can assure you there would be a recall put into action fast, like iPhone 7 A10 processor fast.
And finally...
One of these devices is NOT going to randomly explode next to you just because some guy decided to ignore the VOLUNTARY recall and catch you on fire.
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Amazing, something else we can agree on but you neglected to mention one rather important aspect:
A Note 7 won't randomly explode next to you just because you decided to ignore the recall - it'll catch fire/combust/explode/etc because it's a known defective device and that's why Samsung is asking people to return the devices in the hopes that the chance of such a thing happening becomes zero.
Have a nice day.
PhoenixJedi said:
I believe it was the media's overattention to the situation that forced samsung's hand before they could completely investigate what was causing this.
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Really? You don't by any chance suppose the fact that people were being physically injured and property was being damaged by the Note 7 devices when they failed had anything to do with it?
Seriously?

I am really a hardcore Samsung fan. Not the fan of brand, I am fan of their hard work over the years. They gave us so much to remember. Compare Note 1 to note 7 and you will see how far we have reached. On the other hand, no other brand was able to advance so much.
Its really sad to see whatever happened here. Lots of questions needs to be answered which I hope samsung will. The sure device is the year is lying under the trash. Quality control to blame? how is it possible that samsung was unaware of it?

We need a petition to bring back the Note7. Someone? Pls. I need it back.

br0adband said:
I agree that Samsung would not be doing this at all to any degree whatsoever if there isn't a problem with the Note 7 - regardless of what end users think or hear or read or happen upon on some website or in some video this is a major catastrophe for them. It could have happened to any smartphone manufacturer but in this instance it happened to Samsung.
Now that the OP has made his position clear, here's my rebuttal of sorts:
... that is based on conjecture, personal opinion, and speculation founded only by you. Got it and I speak from experience there because I too made a post recently of a similar nature, hoping to focus on being logical and rational and presenting information but of course I was called out as a troll because of it.
So let's get to it:
1) The CPSC has information reported to them by Samsung - consumers don't typically report problems directly to the CPSC or any other consumer protection service firsthand, they contact the manufacturer. If you read the particular recall notice at the CPSC they even state this in the recall notice itself:
To Samsung, using the general term "overheating" is safer than "catching fire" or "exploding" and yes the terminology matters a great deal. From a technical standpoint, the term "overheating" would encapsulate terms like combust, catch fire, explode, and a few others but, I'm not sure you're going to understand this for a variety of reasons. Basically, you either get it or you don't.
2) Your fuzzy attempts at working out some kind of math there with the 92 (it's 96 reports, not 92, but you apparently missed that as well as some other details). You are making absolute assumptions that are trying to extract accurate info from just a generalized report based on some numbers - just because Samsung sent an email to a website with a given number of incidents with a specific date doesn't mean Samsung is continually sending updates of every new incident that gets reported every time one happens, that's crazy to think they'd do that.
If they released such reports constantly it would only further incite possible panic with regards to the Note 7 and the negative publicity would have been much worse at this point because of the buildup. Their investigation is underway and will continue as long as it takes and when Samsung puts out a press release for public consumption at their official website then that's when we'll have actual facts to work with - one thing I can promise you with absolute certainty: the number of incidents worldwide is well past the 150 unit point and that number is going to continue to grow over the next few weeks.
3) Samsung has publicly stated at their website and through the CPSC that an investigation is underway and will continue till they are satisfied they've discovered the cause, a solution or fix at this point is irrelevant because the Note 7 is dead, period, end of story, it's not coming back, there won't be a v3 nor probably a Note 8 (which was a tablet device released a few years ago) - the Note branding has suffered irreversible damage and it will not be making a return.
Samsung has not publicly stated at their website or anyplace else that I'm aware of (except a few websites and blogs that have "an insider at Samsung..." or something to that effect) that they have not been able to reproduce the conditions that cause the thermal runaway which eventually destroys the device in the manner that it's been happening worldwide which prompted the recall in the first place. If you can show me an actual Samsung press release or a public statement on an official Samsung website then I'd sure like to see it - until such time as they do this whole idea of "I heard Samsung can't repeat it or reproduce it..." is 100% conjecture and speculation and hearsay passed along by a guy that knows a guy that knows another guy...
4) Samsung itself said this in a statement:
You said the first report was September 9th which is utterly false. Samsung received the first report of an incident with a Note 7 on August 24th which is only 5 days after it went on sale on August 19th. From that date to September 1st there were 35 cases reported globally - Samsung admitted as such right there in their own statement quoted above so that means in roughly 8 days (Aug 24, 25, 26, 27, 28, 29, 30, Sept 1) they had 35 cases reported which is quite a bit considering the devices were practically out of the boxes only days old (not that the age of the device matters in this).
If you read that statement from Samsung with a finer and more accurate level of comprehension what it says is this: Samsung had received reports of incidents involving the Note 7 almost from the time of release of the Note 7, not quite day one but five days in is still pretty quick, with 35 reports coming in worldwide after the first report on Aug 24th. They had done a relatively cursory investigation in that week (pretty fast, probably too fast) and came to the conclusion that it was a battery issue.
In less than 2 weeks from the date of release and first retail sales there were 35 reported incidents with the Note 7.
That's all that portion of the statement covers but it continues:
They make it clear they've stopped sales of the Note 7 in South Korea (to carriers and to direct consumers) and they make the offer to replace the devices with a new one (that we now understand had the different battery from the different manufacturer). Because we know they switched battery manufacturers that took a few days to get into action and nothing much else happened for a few days.
Later that same day on Sept 2nd Samsung announced a voluntary global recall of 2.5 million devices for a suspected battery issue - again, their investigation into the matter was pretty quick, probably too quick, and wasn't nearly enough to actually track down what was going wrong. We also know from seeing X-ray images of the original production model SDI manufactured batteries that there was some damage done to those batteries either on the production lines or when the batteries were inserted into the Note 7 devices: the bending plates on the outer edges is plainly visible in the X-ray images and it's not supposed to happen so Samsung quickly concluded that was the most likely cause of the incidents so, they switched to using ATL manufactured batteries in the hopes that would be the solution.
Unfortunately, it wasn't because less than a week later they got a report (probably more, actually) of a replacement Note 7 device incident that had an ATL manufactured battery that was basically the same as the pre-replacement devices with SDI manufactured batteries.
5) With respect to the shipments of Note 7 devices from the factories and whether or not any of them suffered catastrophic failure en route, we simply don't know at this time. Most major shippers like FedEx, UPS, even the US Postal Service don't necessarily tell you every time something goes wrong on a flight - that does nothing but potentially incite panic in the general population with nothing to substantiate the situation at hand.
We have absolutely no idea if any devices that have been shipped back to Samsung have had incidents because of exactly the reasons I just stated: it's not in the purview of the shipping companies or Samsung to notify the public of every single thing that goes wrong from point A to point B with email alerts and notifications along the way. In fact, the sheer confidentiality of such shipping precludes anyone outside of Samsung or the shippers (that includes the customer that sent the device back too) from knowing what's going on.
Does this surprise me or am I the least bit curious about this? Nope, because I already understand why anything that might have happened would have been or was actually reported and it's unlikely that non-used devices would have problems because they haven't been used while they're in transit. Again, you either get it or you don't.
-1) Any hardware manufacturer of any smartphone can make a change in the firmware/software controlling the hardware that will adjust the current charge rate, this is not rocket science - hell I can install a custom kernel on most Android devices that allows me to do this, it's not a big deal
-2) Yeah, and? What, was that supposed to be some earth-shaking monumental discovery? It's basic electrical and electronics theory but here's something you may not actually know: voltage is pushed, current is pulled. Read that again so it sinks in. Voltage is pushed meaning you can force a voltage into a device, too much voltage and you can and will more than likely fry the circuit. With voltage, when a charger is pushing it's literally knocking on the door of the device (figuratively speaking) and saying "Here's 5V, take it all..." and it's like a firehose in some respects.
Usually components are made to about a 10-15% tolerance meaning if you have a device that works on 5V voltage you can use a charger that would push 4.5V (-10%) up to 5.5V (+10%) and the device would almost always be just fine with that, wouldn't even cause any discernible heat issues either. Devices are killed more frequently by chargers that don't regulate themselves to those kind of tolerances and push too much voltage into a device.
But current aka amperage, that's an entirely different beast. With current, it's pulled meaning the device is asking for a certain amount of it based on the design specifications and if the charger supplying the current is working properly it will not provide more than requested. Read that again too because it's the key issue here: as long as the charging circuit is functioning properly it will request a specific amount of current from the charger and if the charger is working correctly it will only provide the exact amount that's being request. This means if the Note 7's charging circuit says "I need 2A (that's 2 Amps or 2000 mA) of current please..." the charger will then provide 2A of current regardless of how much current the charger is capable of.
Get that last point? You sure? I'm not so hopeful. Here's a test:
Say I have a device that has a nearly dead battery with about 5% charge on it and it wants 5V and 2A and I attach a charger that is capable of providing 5V and 10A - note that I said capable of providing 10A. The fact that the battery only has a 5% charge on it is very very important here so don't dismiss this aspect.
Tell me what happens to the device. Go ahead, think about it, I'll wait.
<cue elevator music... oh, cool, Eurythmics... "Sweet dreams are made of this..." "Third floor, ladies lingerie...">
Ok, so tell me what happens to the device now that you've had a second or two to think about it. What happens?
The device pulls 5V and 2A from the charger that is capable of providing 5V and 10A and that's it. The device charges and as the charge capacity in the battery reaches it's design limit the actual charging circuit ramps down the amount of current requested. In fact, the large amount of current is requested early on when the battery is at a low point in terms of charge and then it tapers down as the battery capacity fills with charge. This is another protection method - if you were to keep pulling 2A of current at a 95%+ charge level that would cause the battery cell itself to begin to overheat. That's why when you charge batteries at very low levels you can feel them get really warm at the beginning of the charging cycle - and the charger will be quite warm too - but as they battery fills up not only does the battery begin to cool down but the charger does too.
See how that works? Class dismissed.
Holy hell, you finally got around to saying something that we can both agree on. We don't know exactly what the full cause of these defects might be but we can damned sure say that the final results are absolutely catastrophic.
Of course the situation could have been handled differently, that's something else we can agree on, but we're not Samsung and you like many others are taking this whole thing way too personally - Samsung didn't do this to you, Samsung isn't trying to take your phone away from you in some diabolical conspiracy. They're responsible for taking care of this situation and they're doing it the best way they can given the circumstances. As for the media, they haven't reported on every single instance of failure because not everyone reports everything to the media and Samsung hasn't reported every incident they've received claims about. As I said earlier, I can say without any doubt whatsoever that it's more than 150 cases worldwide, quite a bit more actually but they're not going to release actual report counts, there's no point in it anymore because the worldwide recall is now in effect.
As for Apple, if 100+ reported cases of iPhones catching on fire or exploding worldwide suddenly became the next big thing on the news, I can assure you there would be a recall put into action fast, like iPhone 7 A10 processor fast.
And finally...
Amazing, something else we can agree on but you neglected to mention one rather important aspect:
A Note 7 won't randomly explode next to you just because you decided to ignore the recall - it'll catch fire/combust/explode/etc because it's a known defective device and that's why Samsung is asking people to return the devices in the hopes that the chance of such a thing happening becomes zero.
Have a nice day.
Really? You don't by any chance suppose the fact that people were being physically injured and property was being damaged by the Note 7 devices when they failed had anything to do with it?
Seriously?
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In response to what you posted I feel the need to respond.
You say overheating is safer than catching fire or exploding. However, if they're using the term for catching fire and exploding it does not make the term not include standard overheating. People have been pushed to panic about the Note 7 to the point where a warm phone could be reason for them to complain and make a report.
My math isn't fuzzy. just because I read the statement as 92 instead of 96 doesnt mean the math for 92 is incorrect. So, its still way less than 0.0001% even with the extra 4.
You can't prove its at the 150 unit point. And even if it is its still less than 0.0001% of devices.
I'm not asking for it to make a return. I do think that people on this forum should stop ATTACKING people who keep their note 7s though.
The NY Times (a reputable paper) has made the announcement that Samsung cannout replicate the explosions: http://www.phonearena.com/news/NYT-...e-Galaxy-Note-7-explosions-in-the-lab_id86469
The September 9th date was based on the first report I was able to find via searching online. Either way, people here on XDA have been claiming that the devices exploded without EVER having been plugged into a charger. If the first report was 8/24, then that's still enough time that a unit would have had to be plugged in to a faulty charger or used with a faulty cable making that a possible cause.
Now, you say that Samsung found that the problem was a battery cell issue. If it was a battery cell issue, the first recall would have solved it. Therefore, as the first recall did not solve it, that statement that it is a battery cell issue is automatically false. The likelyhood the same exact issue would occur between two seperate battery manufacturers is exponentially low.
As for your complaints regarding the three things that users could have done that could have compromised the charging system: the software controlling charging, the USB C issues and the people abusing their phones beyond the specifications.. I'm just saying, these things could VERY EASILY been the things that compromised the phone in all 96 reported cases.
As for having a nearly dead battery and plugging it into a 5v 10A charger, it will NOT PULL 10A unless the software/hardware combination ALLOWS IT TO. This is seen when you plug an iPhone into an iPad charger. (There are programs that let you see the charge rate on Jailbroken iPhones. Even with a 2400mA charger meant for an iPad, it refused to go over 1000mA). Hence it requires that the software or hardware are damaged in some way to pull that from the charger. I understand how lithium ion batteries work. I also know that on these batteries (including the Note 7s battery) there is a protection board that CUTS the circuit completely should charge rate or discharge rate be too high.
Now in response to your last comment, yes, I still believe it was the media's overattention to the situation that forced samsung's hand. Yes people got injured and property was damaged, but this is not the first device ever made that has caused injuries and property damage. There have been devices in the past that have been recalled and not discontinued as well as devices that have not even been recalled that have cased injuries and property damage. It happened to dell laptops too a while back, and to macbook pros (which had an irreplaceable battery) They didn't discontinue the products using those batteries. But yes, with so little of the devices catastrophically failing, I believe for sure that it was the Media keeping on the story so attentively that diverted Samsung's attention away from the investigation. For all we know at the moment they may have made a mistake discontinuing the device and issuing the second recall when it could all be fixed by a firmware update or with a warning not to use uncertified cables. Key word here COULD.
Now, am I going to say that I'm 100% right about everything I've said in this thread? NO. I can't prove most of it, but via the information that is out there, you can make logical conclusions. Quite a few things can damage a device (especially with a li-ion battery) to the point where it'll fail. My thought is it's just one of the things I've laid out in the first post, or a combination of two of them. This IS the first device of this size that samsung has ever put a USB-C port on. It is entirely possible they didn't protect the port in the ways other companies are doing now.
Now here is what NEEDS to happen... and I'm sure you can agree on this. Samsung and other agencies now need to stop trying to force people who do not want to turn the Note 7 in to turn them in. They need to focus on the investigation and if they find out that it was something that could be simply fixed in software, or something external that damaged the hardware, rather than a defect in the internals of the device, they need to RESUME support for the devices that are still out there (even if they don't restart production), and find a way to not scrap the note line forever.

PhoenixJedi said:
In response to what you posted I feel the need to respond.
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That's because when people have discussions, this is how it works - back and forth.
You say overheating is safer than catching fire or exploding.
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I've never said this, never hinted, implied, or alluded to it. What I said was that if a device happens to be on fire, it's logical to conclude that - since fire is quite hot by and of its own nature - it's also overheated. If a device happens to combust because it's too overheated it can eventually catch on fire. If it happens to explode because the battery inside the device has a thermal runaway cascade failure then - yep, you guessed it - that too is overheated.
In other words, the term "overheated" is a term that can be used to describe any of those particular conditions so it's easier to say a device may potentially overheat which could be the catalyst for fire/combustion/explosion.
Also, by definition combustion does not mean fire, it means burning or a chemical reaction to produce heat or light. You can have an item combust and still not actually catch on fire, hence me deciding to clarify this particular use of the word combustion as well as fire since they are two very different things. Combustion can lead to a condition where fire is created, of course.
You can't prove its at the 150 unit point.
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I didn't say I could prove it, I said that there's been (quite a few) more than 150 incidents worldwide but Samsung isn't going to keep telling the public a number since they've issued the global recall - once that 2nd recall went into effect all they are required to do is spread the word that the device has a defect and that it should be returned ASAP.
I'm not asking for it to make a return. I do think that people on this forum should stop ATTACKING people who keep their note 7s though.
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I've never attacked anyone, all I've stated in several posts is that the right thing to do is return the device and that in my opinion it is stupid - there, I said it again - to ignore the recall just because one feels they're safe because of the numbers working in their favor.
The NY Times (a reputable paper) has made the announcement that Samsung cannout replicate the explosions: http://www.phonearena.com/news/NYT-...e-Galaxy-Note-7-explosions-in-the-lab_id86469
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As I've said multiple times now, until Samsung itself posts a press release or they make a public statement that says they have not been able to reproduce the failures repeatedly then anything said is hearsay (someone heard someone else say it, in this apparent case the director of a battery studies institute claims he spoke with Samsung engineers and they stated... you see where this is going, right? One person says one thing that gets passed to another person that passes it to yet another.
If you want to believe that director, or that NYT reporter that wrote that article, that's your decision but I am only going to put any faith into something that Samsung announces in a press release or a public statement. I'm not saying that article doesn't have some basis in fact and that the director is telling the truth as he understands it, I'm just saying I decide to put my faith in Samsung directly.
The September 9th date was based on the first report I was able to find via searching online. Either way, people here on XDA have been claiming that the devices exploded without EVER having been plugged into a charger. If the first report was 8/24, then that's still enough time that a unit would have had to be plugged in to a faulty charger or used with a faulty cable making that a possible cause.
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Ok, I can agree with some of this with respect to the faulty charger with a faulty cable because it is indeed a possible cause, we already agree on this as I previously stated. We meaning the general public simply doesn't know what's causing these failures so we speculate based on how these devices work and come up with our own plausible causes.
Now, you say that Samsung found that the problem was a battery cell issue. If it was a battery cell issue, the first recall would have solved it. Therefore, as the first recall did not solve it, that statement that it is a battery cell issue is automatically false. The likelyhood the same exact issue would occur between two seperate battery manufacturers is exponentially low.
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I myself did not say that - Samsung stated in the information provided for the two different recalls that THEY determined it was a battery related issue - read the Hazard section in both these links:
1st recall notice: https://www.cpsc.gov/Recalls/2016/samsung-recalls-galaxy-note7-smartphones
2nd recall notice: https://www.cpsc.gov/Recalls/2017/s...-Additional-Incidents-with-Replacement-Phones
That is Samsung declaring the cause - a battery that can overheat and catch fire.
As for your complaints regarding the three things that users could have done that could have compromised the charging system: the software controlling charging, the USB C issues and the people abusing their phones beyond the specifications.. I'm just saying, these things could VERY EASILY been the things that compromised the phone in all 96 reported cases.
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We already agreed on this: we don't know the actual cause so it could be anything including aspects of those 3 things that end users may have been responsible for.
As for having a nearly dead battery and plugging it into a 5v 10A charger, it will NOT PULL 10A unless the software/hardware combination ALLOWS IT TO.
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See, I just knew you'd misunderstand that part hence me going into such detail. Here's the simple short version so put some effort into grasping this:
A device that requests 5V 2A will never be able to get more than 5V 2A from a charger regardless of how much amperage over that 2A rating can provide. It could be a 10A capable charger, a 15A, 20A, 50A, 100A, it doesn't matter - if the device requests 2A that's what the charger is going to attempt to provide. The charger -assuming that it's functioning properly and so is the charging circuit in the device - will never be capable of providing more amperage or over-current because of how chargers and charging circuits are designed as long as those chargers and those charging circuits are functioning properly.
Hence it requires that the software or hardware are damaged in some way to pull that from the charger. I understand how lithium ion batteries work. I also know that on these batteries (including the Note 7s battery) there is a protection board that CUTS the circuit completely should charge rate or discharge rate be too high.
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I just said that as long as the chargers and the charging circuitry is working properly then an over-current situation is not likely to happen - the problem here is that we don't know yet if the charging circuitry in the Note 7 is potentially defective and part of the problem. We just don't know this at this time and we have to assume the charging circuitry protections are functioning properly too.
If the protection in the circuitry is defective, you'd agree that would be a bad thing, right? Right, but we don't know if that's where the defect is, at least not yet.
Now in response to your last comment ...
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Yes, there are other devices from other manufacturers that have had defects, and those manufacturers put out a recall on them, that much I agree with. So look at what's happened to Samsung that's different from those other devices and manufacturers:
Samsung got reports worldwide, got some devices returned, did some testing on those returned devices, figured it was the battery itself that was defective, issued the 1st recall, got a new battery manufacturer, made some replacement devices with the new battery, sent them out and... what happened?
The replacement devices failed in many instances worldwide.
See what I'm getting at?
They failed not once but twice to correct the problem because after the 1st recall and the testing they apparently did NOT figure out exactly what happened so they issues the 2nd recall and killed the Note 7 because it was the smartest and safest thing they could possibly do at that moment in time.
How many other companies have ever had to issue a double worldwide recall of a product?
Now, am I going to say that I'm 100% right about everything I've said in this thread? NO. I can't prove most of it, but via the information that is out there, you can make logical conclusions.
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What the hell do you think I've been doing the past few days, just typing up information laden posts because I like seeing my own words on the screen? No. I've been posting information laden posts that have a logical rationality to them in the face of some people just going off half-cocked and calling me and anyone else that posts such info trolls, tells us to get out/leave the threads/forum, calls us arrogant when we try to cut through the babbling and present some facts and then take those facts and extrapolate from them like how Li-Ion batteries work and react to given catalysts that can cause them to fail and so on.
I haven't presented any info in any post that I can't back up with information from a source someplace with an emphasis on not posting the "someone I know heard something from a guy someplace that works at some place who knows a guy..." but I always try to make it clear that I myself - like you and others - am just trying to get a grasp of why these devices are failing.
Now here is what NEEDS to happen... and I'm sure you can agree on this.
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No, actually, I can't agree with you there but that's just how it goes.
The Note 7 is dead and there is nothing that you or anyone else can or will ever do past the point of the 2nd recall and Samsung's official stance which is just that: the Note 7 is dead, in every way that matters.
It's up to end users to decide if they want to accept the full compete total absolute risk of continuing to own and use a Note 7.
I know that "common sense" gets tossed around these parts quite often but, let's be completely honest: in today's world, common sense just isn't. And yes that sentence makes sense, really it does.
Common sense and a basic understanding of what's right and what's wrong for most anyone would dictate that if someone owns a Note 7 at this time, and has seen information related to the global complete recall of every Note 7 because Samsung requested it, would eventually conclude the following:
"I have a Note 7. The device is subject to a global recall of all of them that have been manufactured. They will no longer be available for sale anywhere on Earth. They will not be receiving future support and updates from Samsung, the manufacturer. Because they have been deemed defective by Samsung I think it's in my best interest to return the device, claim my complete refund or accept another product in exchange as well as whatever credits Samsung is offering, and in that respect I can know I'm safe, people I might come into contact with as I might continue using the Note 7 would be safe, my property would be safe, and I can be happy knowing I did the right thing. I really love this device, it's absolutely perfect for me and I really hate knowing I'm not going to be able to keep it without having to always wonder if it might fail at any random time, but I'm going to do what I believe is the right thing to do."
But that's not what some people conclude. Some people look at it this way:
"I have a Note 7. It works. I like it, hell I love it - I might even kill myself if they try to take it from me or brick it. I know Samsung says it's defective but what the hell do they know about it, they couldn't even figure out why it failed in the first place and that's why the replacements failed too so why should I trust them to know if my Note 7 is going to fail in the same way? It's mine, I paid for it, I don't care what Samsung says, I don't care what anyone else says, I'm not giving it up for anything - well, I'd give it up for a Galaxy S8 of course but since that won't be out till next year then dammit I'm going to keep my Note 7 and continue using it until they release the Galaxy S8 and then I'll try and do something with this Note 7. I really think Samsung owes me something for all this trouble, like more credit or some cash, or some more free stuff like battery chargers or microSD cards, as long as I get something for my time and my trouble I don't care but people need to stop telling me what to do because I don't think that's right for anyone else to do and that's that."
If you think I'm wrong there with either of those conclusions then you haven't been paying very much attention to the nearly 50/50 split here at XDA in this Note 7 subforum based on posts by a variety of people because that's about how it's been playing out. And yes, some poster here at XDA did actually say they'd kill themselves by "jumping off a cliff" if they lost their Note 7. Seriously? You see what we're dealing with here?
:good:

Some things just fyi were not meant as accusing you of anything... A lot of people have been attacking people on this forum just because they still have a Note 7. Personally I cant get rid of mine until my Pixel XL arrives in the mail as I traded in my old device to get this thing. Either way, this thread is here for people who want at least a potential explanation as to why all this could have happened if it wasnt an inherent flaw in the battery.. I actually had a guy on FB sending me PMs to kill myself because I STILL HAVE a Note 7. (I was involved in a discussion there.) The attitude towards people who have these phones needs to change. As well, I have to disagree with you in what needs to happen. If they manage to figure out and solve the problem and it doesn't require replacing hardware, the least they can do is start supporting the phones with firmware/software upgrades over the future. A LOT of people arent giving these up.

People should return the Note 7 if they still have one, and that's that - that is a logical rational common sense response to the situation at hand. They'll get their money back, or another device in exchange, potentially some credit from Samsung for all the trouble and get on with things. Samsung can only apologize so much and offer so much compensation, that's just a fact.
But as stated, Samsung considers the Note 7 to be dead, and it's not coming back even if they discovered the full cause of the issues and came up with a 100% infallible fix for them that would never fail.
What's done is actually what's done and there's no turning back the clock now. Samsung is moving on and I'd say it's in the best interests of consumers who continue to hold on to their Note 7 devices to return them and move on as well.
Now, was that me forcing anyone to return their device? No. Will some people take my statements as that - forcing them to return their device? You're damned right they will, and have, and it's not going to stop anytime soon.
It's up to them, whoever they might be, so I sure hope they have a lot of logical rational common sense involved in their final decision.

br0adband said:
People should return the Note 7 if they still have one, and that's that - that is a logical rational common sense response to the situation at hand. They'll get their money back, or another device in exchange, potentially some credit from Samsung for all the trouble and get on with things. Samsung can only apologize so much and offer so much compensation, that's just a fact.
But as stated, Samsung considers the Note 7 to be dead, and it's not coming back even if they discovered the full cause of the issues and came up with a 100% infallible fix for them that would never fail.
What's done is actually what's done and there's no turning back the clock now. Samsung is moving on and I'd say it's in the best interests of consumers who continue to hold on to their Note 7 devices to return them and move on as well.
Now, was that me forcing anyone to return their device? No. Will some people take my statements as that - forcing them to return their device? You're damned right they will, and have, and it's not going to stop anytime soon.
It's up to them, whoever they might be, so I sure hope they have a lot of logical rational common sense involved in their final decision.
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Of course its up to them. Will they produce a Note 7 again? I agree with you that they wont. Will they issue a KILL firmware if they find the issue is simple to solve via software? I hope not, I hope they'd issue a software patch to fix it as there are still many out there that people have and probably won't return..
Now I'm not saying that you did this, but I've seen in other threads here "You're not returning your Note? I hope it explodes in your face". Crap like that should NOT be tolerated.

I agree with that, and I haven't crossed that line - I always state that I believe people should return the Note 7 and move on and it's entirely up to them.
The one thing that I did comment on in one post was that if any particular Note 7 owner wants to keep their device and continue using it that's their choice but if it blows up in their face I hope they're ready to face the potential liability costs because of damage that could happen or deal with physical injury to themselves or - in a much worse situation - someone else.
They'll figure things out quite fast if that ends up being a result of them keeping the Note 7 and continually using it.

Question RIPPED OFF BY GOOGLE???

I returned my Pixel 5 for a trade in credit on my new Pixel 6 Pro - I recieved a notice today that they had processed the trade in but that I had sent in something different than what I had claimmed when I made the order. They said I would get $36 for trading in a PIXEL 2 XL. This is so wrong and I feel like either someone switched my phone (the Pixel 5 that I actually sent in) with a different phone - or someone at GOOGLE has their head up the butt. I can't wait 5 hours to chat with them and I can't find an email address or phone number to use to request help. I have been an android user for many years (mostly Samsung but I have also had Pixel XLs - which I always used to sell on Swappa when I got a new phone) I have also traded in phones many times and have never had this problem., Any suggestions please?

Open a case with Google... not much we can do here

Geekser said:
I returned my Pixel 5 for a trade in credit on my new Pixel 6 Pro - I recieved a notice today that they had processed the trade in but that I had sent in something different than what I had claimmed when I made the order. They said I would get $36 for trading in a PIXEL 2 XL. This is so wrong and I feel like either someone switched my phone (the Pixel 5 that I actually sent in) with a different phone - or someone at GOOGLE has their head up the butt. I can't wait 5 hours to chat with them and I can't find an email address or phone number to use to request help. I have been an android user for many years (mostly Samsung but I have also had Pixel XLs - which I always used to sell on Swappa when I got a new phone) I have also traded in phones many times and have never had this problem., Any suggestions please?
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I'm pretty sure they use a 3rd party contactor for their warranty / trade-in processing and everything is scanned in to match with the packing slip you included with your trade. If that IMEI that you claimed was on your 5 subsequently gets scanned somewhere else or with a different trade-in, then it should be pretty easy to resolve.

Bummer, definitely file a claim asap... hopefully you will get a resolution!

Good luck. Google's chat and email support are literally the worst I've ever encountered from a lawful corporation.
Then I ordered my 6Pro, they blocked off their own financing option with a hold, then said the payment was denied (because of the hold they'd placed). When I called to correct it, they totally ignored everything I said and just changed the billing method to a different credit card (seemingly at random) attached to my Google Pay without my permission. After very literally SEVENTEEN emails, I just had to give up. Every single time they would fixate on some mundane thing and run with it as if that was the reason I was emailing. (sure! if you'd like a refund, simply use the return link on the store and ship the entire order back to us! Thanks for choosing Google!). At this point I would be hard to convince that anybody actually works for their customer support team, as opposed to it all just being another hat for Google Assistant. Hope your experience is better than mine, and if you happen to find a way to actually speak to a human, definitely share the secret

Geekser said:
I returned my Pixel 5 for a trade in credit on my new Pixel 6 Pro - I recieved a notice today that they had processed the trade in but that I had sent in something different than what I had claimmed when I made the order. They said I would get $36 for trading in a PIXEL 2 XL. This is so wrong and I feel like either someone switched my phone (the Pixel 5 that I actually sent in) with a different phone - or someone at GOOGLE has their head up the butt. I can't wait 5 hours to chat with them and I can't find an email address or phone number to use to request help. I have been an android user for many years (mostly Samsung but I have also had Pixel XLs - which I always used to sell on Swappa when I got a new phone) I have also traded in phones many times and have never had this problem., Any suggestions please?
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Did you make evidence of your trade-in (photos, videos) of the phone that you put in the package?
Google is not handling these trade-ins on their own, they have third-party companies that they contract to do their bidding. So if that third-party company is trying to rip you off, you need proof.
As a general suggestion. ALWAYS always make at least photos of EVERY tech product you send away by package, no matter if it's trade-in, return or whatever. Never ever trust other humans to not rip you off. You always need insurance, best case you just have a family member or buddy that you spend time with, have him as a WITNESS whilst doing the packaging.
That saved me a couple of month ago, some call me a paranoid in that regard, but last time I had to send in my LG CX, the repair company tried to rip me off "physical damage, bla, no repair, you pay us 200 bucks to dispose" when I came fully prepared with a written witness testimoney, a 70 picture protocol and a video proving that the TV was in pristine condition before sending it away. That took me like 10 minutes in time, but saved me far more than a grand. Totally worth it.
I didn't even have to wait for one hour until they gave me the notice that there was a human error and they would compensate me for the full MSRP that I originally paid.
If I hadn't been prepared, they'd have ripped me off. That's life. So be prepared, always!

That is life. You learned your lesson. Always back your *** up!

hopefully if you have some record some how of the IMEI number you can find your phone amongst the listed items on their system.
if they say it's still not there talk to the highest person at the place, tell them they have a thief working there and you'll be calling the police about it. in reality that might come to nothing but it also might be the kick up the ass needed for someone to do their job properly.

3mel said:
hopefully if you have some record some how of the IMEI number you can find your phone amongst the listed items on their system.
if they say it's still not there talk to the highest person at the place, tell them they have a thief working there and you'll be calling the police about it. in reality that might come to nothing but it also might be the kick up the ass needed for someone to do their job properly.
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That's a good idea, he should definitely go to the police if Google doesn't help him. Best case someone just accidentally switched two devices whilst processing incoming packages , worst case this is simple thievery, if the story is true.

I considered this when I sent my Pixel 5 in for trade.
Hopefully taking pics of front and back with device on (to include the shipping label) will be enough, should the same thing happen to me.

Even a working Pixel 2 XL will get you about $50 so not only did they get the model wrong, but it's condition as well.

Morgrain said:
That's a good idea, he should definitely go to the police if Google doesn't help him. Best case someone just accidentally switched two devices whilst processing incoming packages , worst case this is simple thievery, if the story is true.
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The police wouldn't do anything if the valuables are less than $1,000. Don't waste your time.

Agreed. Small claims court would probably be the next best bet if you can't make any headway directly with Google.

Thanks to all for their helpful tips and insight. Update: Finally got thru to tech support and they started a case - today, they emailed to ask If I would approve access to my account to access data about and associated with my Google Pixel product and account. Hopefully, this will help them get to the bottom of things....fingers crossed...

Just wanted to let everyone know that I finally heard back from the Customer Support staff regarding the trade in amount. Up to this point they only approved a total of $38 versus the trade in amount they had originally promised.
After concluding their investigation, they said I would be getting the amount I was expecting (just over $400 I believe) and went on to say it would be wrapped up very soon.
I was worried there for a while, it seemed to take way to long, but in the end they took care of things. I do appreciate all of the tips and input from everyone. Thanks!

Thanks for the update! Glad to hear it's working out.

Geekser said:
Just wanted to let everyone know that I finally heard back from the Customer Support staff regarding the trade in amount. Up to this point they only approved a total of $38 versus the trade in amount they had originally promised.
After concluding their investigation, they said I would be getting the amount I was expecting (just over $400 I believe) and went on to say it would be wrapped up very soon.
I was worried there for a while, it seemed to take way to long, but in the end they took care of things. I do appreciate all of the tips and input from everyone. Thanks!
Click to expand...
Click to collapse
Its important to keep Hanlon's razor in mind when dealing with people. It states "Never attribute to malice that which is adequately explained by stupidity." -- an error is an extension of stupidity. So just work with the other side in good faith and chances are it will all work out in the end.
Glad to hear you got it sorted.

Nightmare Repair Story

So, I bought 8 Pro back in June of 2020 and I live in Europe. This is important because of law differences between countries.
Last week my 8 Pro died right after OTA, MSM wouldn't work (I am experienced I don't need fix suggestions, trust me, I've done everything) at all. I spent few hours trying to fix it and no luck. Phone is completely dead, no USB sound nor dmesg logs no matter what I do. I used to have various hard bricks before on 8 Pro and other devices. All successfully recovered. This time on the other hand it happened during an OTA, designed for this device. What that means is that this procedure has no right to break the phone, but it did, so it means that something went terribly wrong and possibly lead to hardware damage somehow? No idea.
Next thing I did was to go to OnePlus Support website and register for repair. I took pictures before sending the phone as reviews of the repair place were extremely bad, in fact they have hundreds of negative reviews. Of course I don't believe everything I read and that's why I asked my friends about their experience and two of them had successful repair/replacement and others had bad experience too (and funny enough, I already had to deal with them before! Back then I did actually have warranty but they were refusing to fix it for free, giving me completely stupid reasons)
Pictures taken, phone safely packed (this is important) and here we go, now I'm just waiting for their reply.
They got it! Their reply? "We found that Your motherboard is in fact damaged and it has to be replaced, quotation for that will be almost 500 USD", reason for quotation: "device out of warranty".
Now this kinda confused me because in Europe all phones have 24 month warranty as long as they were purchased in Europe. Now, for example Samsung knows this and their warranty documentation mentions that You can buy Your S22 Ultra in Germany and fix it in other EU countries for example. And this also applies to other companies as I've used warranty repair before and within 24 month period it went smoothly.
So I decided to contact OnePlus directly, they told me that devices bought from stores other than their own one have only 12 month warranty. Why did I even buy it from a different store? Because theirs was out of stock when I wanted to buy the phone and it didn't have Cash on Delivery payment option which I just needed at the time. So it pretty much meant that I can no longer get my phone fixed for free. At that point I contacted Consumer Rights in order to verify if a company can actually do something like their own kind of a limited warranty (they haven't replied yet). And in the meantime rejected quotation as I got a backup phone for cheap so I'll just sell 8 Pro for parts and if I'll get enough from parts I'll get a used one in okayish condition for cheap. (I have lots of Development projects for this device so time matters a lot to me)
Sounds like nothing else could go wrong right? Wrong! As soon as the device was sent back, it came in just plastic foil packaging which offers absolutely no protection. What's even worse? DISPLAY IS CRACKED. No, not from the outside. From the inside!
I had no idea how that happened until one guy from my Telegram Group told me it's most likely because Repair guy mixed up screws during the "expertise" and ended up damaging the display. And You guessed it, others in reviews also mentioned occasionally such things happening to them.
"Authorised repair service", authorised to destroy people's devices I assume?
So now I basically have a 100% trash phone that has no functional parts.
And You'd ask why don't You go to court? Well. I messed up. Usually these businesses have a simple policy "check the item in front of the delivery guy" and I didn't. I could use for an excuse the fact that yesterday I had a diabetic hypoglycemic seizure and I fell on the concrete floor and messed up my head really badly, back of my head is swollen, it was bleeding before as well, my right eye is all red and my foot is missing a lot of skin but most importantly I have extreme headaches, I can barely think straight and I'm very thankful for XDA using dark theme right now because my eyes are crazy sensitive to light. So yes, I just didn't think about it.
Check out pictures below. I also wanted to show their packing instructions which I followed a little too much just to ensure that such expensive phone (1200 USD) will be delivered safely but somehow their pdf website is 404 now. And You can see in the picture what they actually used for packing. Plastic. Thin, plastic.
This thread is mostly a warning for people to be very careful with their OnePlus phones and NEVER buy them from other websites. I paid the same price and got half of the warranty time and no sellable parts.

Sorry to hear about this.
First things first, sounds like you have a concussion, at least. You should have x-rays to rule out a fracture(s). Eye examination to rule out structural damaged especially the retina.
Concussions take at least 30 days to heal. Jacking up your bp isn't being of service to you.
Laying down ramps your bp down a lot... it can save your life. Rest.
Be very careful not to fall again while recovering especially in the bathroom and kitchen.
Phones can be replaced but your health can't.
Once I have a Android OS that's fast, stable and is fulfilling its mission, I leave it alone. Updates can and do break things. It's possible the mobo failed under the strain of updating, but much more likely it was hard bricked by it.
Your best recourse may be to use the consumer protection laws that are in place in your country. It takes time so be patient.
Document everything including a call log.
When you're feeling better go after the One Plus reps. Lean on them, if it takes 3 dozen phone calls keep at them. If you can get the CEO's office number even better.
Letters to the CEO if you're so inclined. At the very least they owe you a display.
File a claim with the carrier; they have more and better resources than you. This may save you from the burden of proof as you did document it and hopefully insured your shipment.
I've gotten a refund check from Sony, which is almost unheard of. Being assertive and having the facts work. Don't let them weasel their way out of this.

General Google support nightmare

So I decided to share my experience with Google so far. An experience that unfortunately is still ongoing. I'll start by saying the last pixel device I purchased was the nexus 6p. Decided I was going to try the pixel 6 pro as I was intrigued with the new features and Google tensor capabilities.
Release day comes. I try to preorder the 6p and the website keeps crashing before I can complete the order. After 2 hours of trying, I suddenly get a message say they were out of stock. I was bummed. I decided to try later that night and to my surprise everything was back in stock and I was able to finally submit my order.
After waiting a week or two, my device finally ships and arrives. I have the phone for 2 weeks and suddenly the system board completely fries. Screen totally black and will not power on. I Google my options and find a page where Google recommends taking it to an "authorized repair shop". The shop is nearly 45 minutes away. I take it there only to be told "they will see what they can do". A few days later I get a call and they say the system board is fried and I should contact Google to have a replacement sent out. I already knew the system board was likely fried from the symptoms. The "repair shop had no parts to fix the phone and had no replacements in hand to swap mine out with. So what was the point in trying them? I ended up wasting 3 hours of driving time just to be in the same position I was.
So I contact Google and initiate a replacement request after waiting on hold for over 1 hour. I pick the "rush" option where they send the device and put a hold on your account until you send back the old phone. After a week, my replacement still wasn't shipped. I had to contact Google support and after the 4th try, they finally shipped out the replacement. As soon as I received the replacement, I sent back the defective unit with the prepaid label they included. It was due back December 16th to avoid charges. I tracked my package and it showed Google received it December 9th. Ok .. great. End of story right? Nope!
December 16th rolls around and I get a notice saying I didn't send back the defective device and I would be charged the full amount of the replacement device. Furious that I once again would have to reach out to Google, I replied to the email from my last support ticket to let them know they once again messed up and incorrectly charged me. I receive a reply saying my issue would be escalated. After 3 days I heard nothing else. I replied to email asking for an update and again, no response. So I decided I would have to once again get a call from Google. The support person clearly had no idea what they were doing and I was told they were going to escalate the ticket and I would hear back in 24 - 48 hours. 3 days later, still have not heard back. So once again, time to contact Google. Again, same result as I was given no answers and the ticket was escalated and still have not heard anything back.
So it has now been 2 weeks that I was incorrectly charged and $973 was stolen from my account. Google obviously does not want to fix this as it takes 5 seconds to confirm with tracking number that I sent the device back and issue a refund. At this time I feel like I need to look at other options because they simply will not resolve the issue.
Has anyone else ever had this awful experience with google trying to get an incorrect charge removed/reimbursed? I am thinking of disputing the charge through my bank to see if they have better luck, but not sure if that is the best answer or not. One thing is for sure, Google will NEVER make another dime from me as long as I am alive. 2 weeks and they still have not corrected a mistake THEY made and returned my money? Outrageous. I wouldn't expect this level of support from the worst company in the world.

I am sorry that you had to go through this. I read someone else's experience which was similar on the Google Pixel reddit. Not sure if you posted there too but there are a few others who have either gotten damaged phones or received empty boxes and they stated Google would just escalate the issue, back and forth several times.
From my experience, I've never had an issue with Google support but this was for the Nexus 6p, 2XL, 3XL, and 4XL. Each time an advanced RMA went through without a hitch.
For my first 6 Pro that I sent back for a screen issue, the support person seemed to have no idea what I was talking about as they were asking if I modified the screen or the underside of the screen? Nonetheless they issued an Advanced RMA and I got it and sent the old unit back without problems.
But as I have been noticing, I think their support has been outsourced now, they are short staffed and it seems "escalating" just means it will get passed on to the next support person. The last time I called, I could barely hear the support person because you could hear everyone else in the call center too. I don't recall having this same experience on my previous phones years ago.
Have you tried calling instead of email? Keep trying until you get an Agent that is willing to help. If anything, try to tweet them at @madebygoogle with your issue and see if that gets the ball rolling.
If you do a charge back they can block access to your google account so make sure you back everything up and take it out of google if you absolutely have to do this.

Good advice above on the charge back. I have heard of that happening.
Google employees don't so support, they farm support, shipping and repair out to Ingram. They suck.

Bummer! It's needle in a hay stack to get good googleeeee support all in one place!

selayan said:
I am sorry that you had to go through this. I read someone else's experience which was similar on the Google Pixel reddit. Not sure if you posted there too but there are a few others who have either gotten damaged phones or received empty boxes and they stated Google would just escalate the issue, back and forth several times.
From my experience, I've never had an issue with Google support but this was for the Nexus 6p, 2XL, 3XL, and 4XL. Each time an advanced RMA went through without a hitch.
For my first 6 Pro that I sent back for a screen issue, the support person seemed to have no idea what I was talking about as they were asking if I modified the screen or the underside of the screen? Nonetheless they issued an Advanced RMA and I got it and sent the old unit back without problems.
But as I have been noticing, I think their support has been outsourced now, they are short staffed and it seems "escalating" just means it will get passed on to the next support person. The last time I called, I could barely hear the support person because you could hear everyone else in the call center too. I don't recall having this same experience on my previous phones years ago.
Have you tried calling instead of email? Keep trying until you get an Agent that is willing to help. If anything, try to tweet them at @madebygoogle with your issue and see if that gets the ball rolling.
If you do a charge back they can block access to your google account so make sure you back everything up and take it out of google if you absolutely have to do this.
Click to expand...
Click to collapse
Yea I first started with email, pretty much got blown off, then I requested a call twice, both times resulting in the same "we will escalate your issue and you'll hear back in 1 or 2 days", and this last time I used chat. Surprisingly, the chat person has been replying to my emails, but still unhelpful as the replied are "your issue has been escalated, please allow us another 1- 3 days to resolve your issue" every 3 days. I just don't understand how a company is allowed to operate in this way. Yes accidents happen and companies sometimes screw up, but then they are quick to own and resolve it. Definitely hasn't been the case here. Especially with doing this right before the holidays when money is tight? I'm comfortable right now, but a lot of people can't afford to have $973 stolen from them.

I just realized I first reached out to Google December 12th after noticing the hold was still on my account 3 days after FedEx tracking confirmed it was shipped and they received it. Still have not been refunded. That means today is day 23 that Google incorrectly stole my money and has not refunded me. 23 days. UNBELIEVABLE. Never EVER buying a Google product from Google again. Sadly a quick Google search reveals my case is not an abnormally. Hopefully their support catches up to them and the company crashes and burns. One can hope. No legit company should be permitted to operate in this way.

I hope that you have proof of your sent-in (pictures of the package, receipt from sending in). I'd probably wait a couple more days (~ 1 month total) and in case they haven't refunded you by then, write them again (e-mail or whatever, always in written form! telephone is worth nothing in front a court, since you can't proof sh*t) and give them a deadline (must be reasonable) to process your case, or else you will go to a lawyer.
As advice for the future (in case you haven't done that already), if you package anything of value - my own minimum is ~150 € - have a witness there when you package the product (friend, mother, whatever - dog will probably not count - if you want to go overkill, prepare a written statement for them (product is in functioning condition, is packed properly, witness to that blabliblup), so they can just sign it to help your case - in case anything goes wrong), best also make a small video / photos of the packaging process. That way you have hard proof and if you go to a lawyer with that, they'll rub their hands and get you your money in no time. It's important that you can prove that you have properly shipped the product.
I know that this sounds "overkill", but you have just experienced why this is important. DHL once destroyed a 4 figures expensive OLED of mine whilst transporting it and only because I prepared proof in advance of the pristine condition of the product, I was able to get 100% of my money back. It will only take a couple minutes - and s*it happens. In 99 of 100 cases, it will not be important and you might "waste" a couple minutes each time. But once you get a problem... you will wish that you made the effort...
By the way, since you talked about bank/reimbursed (disputing the charge through your bank) in your OP post, DO NOT do that. Google will use that as an excuse to shut down all your Google accounts, since "the relationship of trust with the customer is disturbed" - or something along the lines of that. If they don't act within a reasonable time frame given, get a lawyer. Do not act on your own and DO NOT remove money from Googles account. That will instantly create red flags in your profile and will permanently damage your standing with that company. And since Google is just a small indie company, you might not care about that. But... You know where I'm going with this.

scott.hart.bti said:
I just realized I first reached out to Google December 12th after noticing the hold was still on my account 3 days after FedEx tracking confirmed it was shipped and they received it. Still have not been refunded. That means today is day 23 that Google incorrectly stole my money and has not refunded me. 23 days. UNBELIEVABLE. Never EVER buying a Google product from Google again. Sadly a quick Google search reveals my case is not an abnormally. Hopefully their support catches up to them and the company crashes and burns. One can hope. No legit company should be permitted to operate in this way.
Click to expand...
Click to collapse
So you didn't get charged but have a hold on the amount, right? Don't banks remove a hold after a certain number of days? I'd start with them. As for destroying your Google account, they used to do that when Google was running the return/support process. Now they have outsourced it and I wonder if they will still do that. I haven't seen current reports on that but you can check Reddit for all the down and dirty stuff like that.

Morgrain said:
I hope that you have proof of your sent-in (pictures of the package, receipt from sending in). I'd probably wait a couple more days (~ 1 month total) and in case they haven't refunded you by then, write them again (e-mail or whatever, always in written form! telephone is worth nothing in front a court, since you can't proof sh*t) and give them a deadline (must be reasonable) to process your case, or else you will go to a lawyer.
As advice for the future (in case you haven't done that already), if you package anything of value - my own minimum is ~150 € - have a witness there when you package the product (friend, mother, whatever - dog will probably not count - if you want to go overkill, prepare a written statement for them (product is in functioning condition, is packed properly, witness to that blabliblup), so they can just sign it to help your case - in case anything goes wrong), best also make a small video / photos of the packaging process. That way you have hard proof and if you go to a lawyer with that, they'll rub their hands and get you your money in no time. It's important that you can prove that you have properly shipped the product.
I know that this sounds "overkill", but you have just experienced why this is important. DHL once destroyed a 4 figures expensive OLED of mine whilst transporting it and only because I prepared proof in advance of the pristine condition of the product, I was able to get 100% of my money back. It will only take a couple minutes - and s*it happens. In 99 of 100 cases, it will not be important and you might "waste" a couple minutes each time. But once you get a problem... you will wish that you made the effort...
By the way, since you talked about bank/reimbursed (disputing the charge through your bank) in your OP post, DO NOT do that. Google will use that as an excuse to shut down all your Google accounts, since "the relationship of trust with the customer is disturbed" - or something along the lines of that. If they don't act within a reasonable time frame given, get a lawyer. Do not act on your own and DO NOT remove money from Googles account. That will instantly create red flags in your profile and will permanently damage your standing with that company. And since Google is just a small indie company, you might not care about that. But... You know where I'm going with this.
Click to expand...
Click to collapse
Thanks. Appreciate the feedback and advice. You know, you are 100 percent correct with sending things back. No one really thinks about it because a majority of the time it goes smoothly, but when there are issues it's extremely difficult to prove and any extra steps/precautions would be critical. I will start doing this going forward as I am a very precautions person and have little trust in the way everything operates nowadays.
I finally got an email from Google a few hours ago saying they were "processing a refund". Disturbing part is it says it can take up to 14 days. So hopefully at this point it's resolved and the money shows up. I notified my bank to seize looking into this matter for now and hold the claim to avoid any issues you mentioned. What an absolute nightmare. I truly can't understand how they are a successful lucrative company and have support comparable to a kindergarten student at a lemonade stand.

bobby janow said:
So you didn't get charged but have a hold on the amount, right? Don't banks remove a hold after a certain number of days? I'd start with them. As for destroying your Google account, they used to do that when Google was running the return/support process. Now they have outsourced it and I wonder if they will still do that. I haven't seen current reports on that but you can check Reddit for all the down and dirty stuff like that.
Click to expand...
Click to collapse
At first it was a hold until December 16th when they sent an email saying they never received it and it turned into a legit charge. Unreal, but finally seem to be making progress as per my last post.
I did a quick search and man... It's disturbing to see how common this is. I mean how can a company operate this way and yet still generate hundreds of millions in revenue? Blows my mind.

scott.hart.bti said:
I did a quick search and man... It's disturbing to see how common this is. I mean how can a company operate this way and yet still generate hundreds of millions in revenue? Blows my mind.
Click to expand...
Click to collapse
Do a search for Samsung, Apple, (insert name of company here) and you will find the same results. It's just the way it is and always has been. Just much more pronounced now in this day of covid and people not working and everyone understaffed.

Yes, my experience with Google warranty was very similar.
The problem is these ass clowns are using FedEx Ground and they take their sweet ass time. Not only with this shipment but literally every shipment for me that's ever touched their system for the last year has been delayed. If not stated no delivery information available, what???
I used to work for FedEx Express. There was pride in there their work ethic and getting people their stuff typically within minutes of the commitment time at the latest. Now they just don't give AF.
Yes, they charged my card too. I called fraud and had them reach out to FedEx Ground and fix their lazy delivery style.
In addition, Google was very slow to admit that my old phone was overheating from no user error whatsoever. That process took two months. They definitely didn't send me a replacement that was an unlocked bootloader.
What a nightmare.

I bought an open box 6 Pro from Best Buy and it randomly decides to have a stuck green pixel and a giant line across the screen. Trying to exchange it has been hell because it has to be another open box and they are hard to catch but I managed to today. The phone rep guy just added it to my original order and it's gonna be here tuesday. No mention of returning the one I have.