Develop Bugs

Hardware quality of oneplus 3

I bought my oneplus 3 about 6 month ago. About 2/3 months ago, i dropped it once from chair height which had full tempered glass and a thin cover (barely protects phone). When it was dropped, there was only a small dent or crack at the bottom left of tempered glass.Mobile worked fine without problem. I can't remember any other drop incidents with my 6 month of uses.
About 2 days ago i got a touch problem at the lower part of the screen. Especially at the left and right bottom corners where it won't register a touch. The phone was in excellent condition without any dents or scratches. There was not water spilling or any kind of water exposed. I claimed for warranty as it was for 1 year and they changed the display without any problem. Here where i live have local re-seller who sell oneplus products as we don't have official oneplus. All went fine but i am concerned about the built quality of this phone as it's already opened after 6 month. I have bought several phones in past and all worked fine even if i drop or used them for several years. This is the first phone i had problem with.
So i want to ask if any of you have trouble with this phone.Anyone had RMA and repaired their phone? i am thinking of selling it already as it's opened now. There is small rubber thing that is loose inside usb-c port. Usb-c cable plugs in well without any issue but i think rubber thing(maybe grip for water resistence?)will come of after sometime of uses.

i havent experienced any issues with phone so far. also dropped it once out of my hand, all good.

Yeah I had my display replaced and my entire back cover because the volume keys were damaged at the same time the screen shattered. I had it sitting on my lap as I exited my car and it fell face first on the concrete without any case or screen protector. I sent it off and had those items replaced and the phone is like brand new again. I haven't had any problems or quality assurance issues after having two main components replaced. If you sent it to the authorized repair center you have nothing to worry about. They did a great job. Good as new!
They even sent me a free case and left the screen protector on the new screen or installed one for me if it didn't come with one which was really awesome
Sent from my ONEPLUS A3000 using Tapatalk

flyinj54 said:
Yeah I had my display replaced and my entire back cover because the volume keys were damaged at the same time the screen shattered. I had it sitting on my lap as I exited my car and it fell face first on the concrete without any case or screen protector. I sent it off and had those items replaced and the phone is like brand new again. I haven't had any problems or quality assurance issues after having two main components replaced. If you sent it to the authorized repair center you have nothing to worry about. They did a great job. Good as new!
They even sent me a free case and left the screen protector on the new screen or installed one for me if it didn't come with one which was really awesome
Sent from my ONEPLUS A3000 using Tapatalk
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My replaced screen too came with screen protected pre installed. Screen protector was better than original one when i bought the phone as it doesn't cut side of the screen as it did when i bought the new one. Thinking about applying tempered glass for better protection but the applied screen protector is really good as it covers side of the phone.

One time screen replacement within 3 months of purchase?

I purchased honor 8 pro from Amazon India, due to bad fate I cracked its screen within one week. As per http://www.hihonor.com/in/support/ can I repair my screen under warranty. Really need a good input.

Screen replacement is not covered under warranty they charged me 6800rs for screen

Lokesh Kumar said:
I purchased honor 8 pro from Amazon India, due to bad fate I cracked its screen within one week. As per http://www.hihonor.com/in/support/ can I repair my screen under warranty. Really need a good input.
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not covered in warranty here..

jatty said:
Screen replacement is not covered under warranty they charged me 6800rs for screen
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Where you got it fixed in 6800. Honor service centre?

alimir98 said:
not covered in warranty here..
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Yes, had chat with honor executive. No free replacement

May I know how the heck did you crack the screen. my phone is on the way...

the 3 months warranty for the screen on consist of if there is a dead pixel, screen burn, or color fault. Doesn't include crack due to drop or bend.

NHS2008 said:
May I know how the heck did you crack the screen. my phone is on the way...
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The phone is very slippery with a slim profile and of course the size. It slipped from my trackpant pocket while riding bike at 50 km/h(big one). I am surprised with only cracked glass, everything working fine. Every OP5 and Honor8pro user should used a cover or case with screen protector. The price of new screen is 6595 rs from honor service center and have to pay full amount upfront, only after that they will order new display that will take 5 to 6 business days and will repair it in 2 hrs. As per Honor service center executive.

Lokesh Kumar said:
The phone is very slippery with a slim profile and of course the size. It slipped from my trackpant pocket while riding bike at 50 km/h(big one). I am surprised with only cracked glass, everything working fine. Every OP5 and Honor8pro user should used a cover or case with screen protector. The price of new screen is 6595 rs from honor service center and have to pay full amount upfront, only after that they will order new display that will take 5 to 6 business days and will repair it in 2 hrs. As per Honor service center executive.
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Lesson learned buddy. Always use a screen protector and a case.

Honor 8 Pro cracked screen - #MeToo
Hi Forum members,
I also am having this issue, having dropped the mobile inadvertently.
Crack is visible and pronounced, but phone is working alright!
Great phone, giving excellent service for over 8 months now!

I wanna know how something.
So, a few days ago, I accidentally dropped my phone and broke the rear camera lens. It cracked the glass and its not covered under warranty. I wanna know how much it will cost to replace the lens. The screen is fine cause I had a screen protector on but the lens is completely gone. Thanks. I know the thread is old but I didn't feel like opening a new one.

JamesTheDestroyer said:
So, a few days ago, I accidentally dropped my phone and broke the rear camera lens. It cracked the glass and its not covered under warranty. I wanna know how much it will cost to replace the lens. The screen is fine cause I had a screen protector on but the lens is completely gone. Thanks. I know the thread is old but I didn't feel like opening a new one.
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Click to collapse
U can find the lens on eBay and replace it your self easy.
https://rover.ebay.com/rover/0/0/0?mpre=https://www.ebay.com/ulk/itm/322734312713
Sent from my LON-L29 using XDA Labs

The problem is that I don't have a credit or debit card and legally can't get one for another year or two. I'm 16. I usually opt for cash on delivery so that really isnt an option for me. If it had cash in delivery available, I would have bought it. I'm also pretty sure that I'll do more damage than repair. Thanks, anyway.

raajaramk said:
Hi Forum members,
I also am having this issue, having dropped the mobile inadvertently.
Crack is visible and pronounced, but phone is working alright!
Great phone, giving excellent service for over 8 months now!
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Also cracked glass on right upper corner just by dropping from half a foor on ceramic tiles.
I would say it is bad build quality as this my 7th phone.
Earlier dropped droid turbo from 5 feet and it slided till door of the office from middle but not a single dent or scratch on it.
Lumia 920 dropped several times from 2 feet height but only minor dent on it.
Honor first time and gone.

Change of screen of honor 8 pro
Good morning sir
Today accidentally screen of my honor 8 pro is broken. I purchased phone on 15March, 2018. How can I get my new screen

[email protected] said:
Good morning sir
Today accidentally screen of my honor 8 pro is broken. I purchased phone on 15March, 2018. How can I get my new screen
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Service centre

ShatterFix repairs all Huawei Phones
Hey Folks
If you are in India and looking for Huawei Honor 8 Pro Screen Replacement or any other phone for that matter, book repair service at ShatterFix Dot Com
ShatterFix has free pickup and delivery facility in more then 2000 cities of India. Huawei range is almost entirely covered, be it honor series, P series, Mate series etc and they use 100% genuine replacement parts coeverd under 60 days of warranty
Once the pickup is done, delivery is assured within 48-72 hours basis your location.
Honor 8 Pro Screen replacement shall cost 4999 INR as per ShatterFix website

My Honor 8 pro rear lens got broken. The service center is asking for 6000 for repairing it. The lens is available in ebay but I am not sure whether the finishing would be good if I repair it by local shopkeeper.

Gap between glass and metal casing

Anybody else has a visible gap between the glass and metal casing at the top edges of the phone? It is big enough to collect dust and is present on the front and the back of the phone. Galaxy S20.

Vidicgapi said:
Anybody else has a visible gap between the glass and metal casing at the top edges of the phone? It is big enough to collect dust and is present on the front and the back of the phone. Galaxy S20.
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that gap is for the earpiece speaker.

mangdionisio said:
that gap is for the earpiece speaker.
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I said at the edges of the top not the center. Also in the front and back.

Vidicgapi said:
I said at the edges of the top not the center. Also in the front and back.
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Do you have a photo? The only gap I have is the middle top part of the phone for earpiece. The rest is same with the rest of the phone, down the sides and to the bottom of the phone.
Mine is a s20+ though
Sent from my SM-G985F using Tapatalk

I hope it is visible enough

Looks like you haven't cleaned your phone since the day you bought it with all that dust on it. Get a microfiber cloth and Zeiss eye glass cleaner which is safe for all eye glass coatings so it also safe for your phone. Then put it in a good case. I use the 3 piece OtterBox Defender Pro which also comes with a holster. No case is just begging for disaster to happen the first time you lose your grip and drop that thing on the floor. If it's in a case there won't be any dust getting in the cracks because it won't be exposed.

Didn't buy a pretty phone to put it in a fat ass case.

Vidicgapi said:
Didn't buy a pretty phone to put it in a fat ass case.
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Hope you got Premium are or some other insurance. Good Luck!

Got the same gap on my S20 Ultra LTE Black version which I purchased yesterday :-
My S10+ also had same gap on exactly same location, Link of the topic : https://forum.xda-developers.com/s10-plus/help/gap-left-corner-s10-t3935197

So samsung also have bad quality control now.

This is the reply I received from Samsung :-

Of course he gonna say that's fine XD I worked for samsung customer care and we had briefings where they told us always to push the narrative that's it's fine so we get the least amount of RMA's.

I cannot fit a fingernail between mine, definitely not part of the design

There is a thick gasket inside there which will raise the glass.
Sent from my MI MAX 3 using Tapatalk

So is it still safe from water and dust or ? I have noticed dust going in that gap but they are just stuck there. Been trying with the service center since few days for getting a DOA but there is a very low chance to get it. Even my S10+ which I bought last year had exactly same gap at exactly same location.. maybe something wrong with the manufacturing. Idk how they could manufacture two different phones purchased/manufactured in a gap of 1 year.

Pr0Ankit said:
This is the reply I received from Samsung :-
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That's a generic answer that makes absolutely no sense. If that were the case than all the phones would have a gap.
If you can I would return it and exchange for a new phone.

I have no possiblity to return it to store and get a replacement. None of the offline authorized resellers for any smartphone brand in my country have a replacement policy. I went to the service center but they just sent the snapshots of the gap to their HQ for a RMA and told me that they will call me back within 48 hours with the response of their seniors, however I received no response from the service center yet, its been more than 72 hours. I had already sent an email to Samsung India CEO's Desk and they are following up my case with the service center but I think that it's all just their drama.. they are very reluctant to not issue a RMA for such an expensive phone. I wish I hadnt switched from Apple to Samsung knowingly that there will be 90% chance that all my Samsung phones purchased after 2018 had gaps.

Mine doesnt seem to have that gap or at least it is not as visible, i have black color - if your screen uniformity is acceptable i wouldnt risk replacing phone as you may get one with poor uniformity and that is then a problem

I looked at mine, also grey, it is not like yours.. the gaps is al the same, corners the side, bottom and top.
So I don't think yours is part of the design.
Maybe it wasn't enough to fail at there inspection but I wouldn't be happy with that.

Yeah it seems like that, + the black colour makes the gap look more wider. I have submitted my device to service center yesterday along with the box, bill and accessories. They said that they will be processing the DOA and issue me the certificate today to get a replacement from store. If possible I will try to get a Gray variant this time.

Question Z Fold 3 two issues that I have noticed

Hello Z Fold 3 users,
so I have been playing around with my Fold 3 for a month now and I have noticed two things that are really bothering me:
1) Inner crease bump and strange clicking noise when pressing on it - when touching the inner display crease like 1/3 way up from the bottom there is a visible bump in the inner screen. When I touch it it goes down under the pressure and giving the strange clicking noise like the part of the screen is not properly mounted. Anyone experiencing the same issue ?
2) Recently (like one or 2 days ago) I have noticed that when I am using the inner screen sometimes I have black screen appears for like half of the second and then goes back to normal. I am now trying to replicate the issue on the outer screen just for testing purposes but I think something is wrong with my inner screen. Anyone experiencing the same issue ?

I've had mine for about a month now, and i've noticed the inner crease has become a lot more pronounced. It was hardly there at first but now its really noticeable. I'm still happy with the device though.

I don't know how close your issue is to mine but I had an air bubble along crease and a few days later it got bigger and put pressure on the crease until the crease has a thick solid black line from top to bottom and the right side of inner screen no longer worked.
I managed to get it fixed through warranty by going to a samsung service center but not before the phone rep and store rep try to make it seem like I was responsible for the issue. They ended up repairing it in 3 hours but they did a professional job. I thought the phone was a replacement. Had stickers everywhere like when you first buy it. Would have preferred a replacement so I could avoid waiting but that's what Samsung care plus is for with the $250 deductible.
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free

@Sugaaa - I think I will wait for now. I read a lot of posts on reddit and a lot of users reported similar thing as I did (inner crease bumps and clicking sound when pressing, they even contacted Samsung support and they said it is normal since one part of the screen is not attached because of the brushes inside the hinge).
As for the second issue (black outs on the inner screen) - I did not notice it on the outer screen, so probably there is either software issue or (I hope not) the hardware issue with the screen. I will be watching the inner screen and if the issue still persists I will go to the Samsung service center. Unfortunately it is very difficult to replicate this issues since it happens randomly :/
By the way - I can see a lot of users complaining about the Z Fold 3. I had Fold 2 previously and I told myself I would never buy Fold 3 but I did... It is terrible that you buy a phone which costs 2000 dollars and you have a lot of issues with it..
As for the Z Fold 2 I had like 6 or 7 versions from different distributors and they all had loose hinge and crackling hinge noise from the beginning - believe me I could not even use the phone without noticing it so I ended up buying another phone. It seems that Samsung made a hinge in Z Fold 3 a lot stronger but still you have another issues to complain about..

letitgoo said:
@Sugaaa - I think I will wait for now. I read a lot of posts on reddit and a lot of users reported similar thing as I did (inner crease bumps and clicking sound when pressing, they even contacted Samsung support and they said it is normal since one part of the screen is not attached because of the brushes inside the hinge).
As for the second issue (black outs on the inner screen) - I did not notice it on the outer screen, so probably there is either software issue or (I hope not) the hardware issue with the screen. I will be watching the inner screen and if the issue still persists I will go to the Samsung service center. Unfortunately it is very difficult to replicate this issues since it happens randomly :/
By the way - I can see a lot of users complaining about the Z Fold 3. I had Fold 2 previously and I told myself I would never buy Fold 3 but I did... It is terrible that you buy a phone which costs 2000 dollars and you have a lot of issues with it..
As for the Z Fold 2 I had like 6 or 7 versions from different distributors and they all had loose hinge and crackling hinge noise from the beginning - believe me I could not even use the phone without noticing it so I ended up buying another phone. It seems that Samsung made a hinge in Z Fold 3 a lot stronger but still you have another issues to complain about..
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Sounds like a hardware issue if you've already updated software to the latest. Reset the phone, capture video of it while doing it as well as showing it was freshly reset so they don't tell you to reset it to fix the issue, then show them the video. They'll either give you another one or replace the main board on the same day. Since you said it's random, have a camera set up ready to record any time you use the phone like on a desk.
Majority of fold 3 haven't had issues. We're just unlucky. I bought my fold 3 512gb lke new on fb for $950 then got a free warranty repair so can't complain. What I don't like is their reps deciding if phone will be covered under warranty. Lots of people are given a hard time and multiple visits and workarounds to get that free repair or replacement

letitgoo said:
@Sugaaa - I think I will wait for now. I read a lot of posts on reddit and a lot of users reported similar thing as I did (inner crease bumps and clicking sound when pressing, they even contacted Samsung support and they said it is normal since one part of the screen is not attached because of the brushes inside the hinge).
As for the second issue (black outs on the inner screen) - I did not notice it on the outer screen, so probably there is either software issue or (I hope not) the hardware issue with the screen. I will be watching the inner screen and if the issue still persists I will go to the Samsung service center. Unfortunately it is very difficult to replicate this issues since it happens randomly :/
By the way - I can see a lot of users complaining about the Z Fold 3. I had Fold 2 previously and I told myself I would never buy Fold 3 but I did... It is terrible that you buy a phone which costs 2000 dollars and you have a lot of issues with it..
As for the Z Fold 2 I had like 6 or 7 versions from different distributors and they all had loose hinge and crackling hinge noise from the beginning - believe me I could not even use the phone without noticing it so I ended up buying another phone. It seems that Samsung made a hinge in Z Fold 3 a lot stronger but still you have another issues to complain about..
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I got my phone for $850 (no trade in) I just need to stay on my $30 per month phone subscription plan for 21 months. On top of that got freebies and one year free Care+.
I think Samsung just inflated the recommended price and then give huge discount to entice buyer. Samsung never intended to sell the phone at $2000.
Fingers crossed my phone screen can last. Worst case get it replaced using care+.

Sugaaa said:
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free
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Good call, but they'll know you are a care+ customer from the serial no, Shirley?

Zerobim08 said:
I got my phone for $850 (no trade in) I just need to stay on my $30 per month phone subscription plan for 21 months. On top of that got freebies and one year free Care+.
I think Samsung just inflated the recommended price and then give huge discount to entice buyer. Samsung never intended to sell the phone at $2000.
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I think so too. I got a good deal at au$1,300 for the 512 GB model, (us$967, but includes 10% sales tax, so really about us$880) basically half price by trading in my Z Flip. I bought the ZF for au$1, 000 last year, got $1,300 trade-in!
I also got 2 years of care+ at half price. I'm happy to go naked with the confidence that I can get up to two replacements for any reason
Edit: oh yes, a local Aussie retailer was giving away a Samsung tv and ear pods with the Z Flip 3 too. It is definitely overpriced to allow deals that con you into thinking you're getting a bargain. Still happy though!

Zerobim08 said:
I got my phone for $850 (no trade in) I just need to stay on my $30 per month phone subscription plan for 21 months. On top of that got freebies and one year free Care+.
I think Samsung just inflated the recommended price and then give huge discount to entice buyer. Samsung never intended to sell the phone at $2000.
Fingers crossed my phone screen can last. Worst case get it replaced using care+.
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Not the case, as mine was $1,800. I did get the $200 Samsung credit from their app, but wasn't even told about it until I contacted Samsung chat about a different freebie listed on the site that the QR Code in the phone box goes to. I bought mine from Sprint so I could pay in installments.

I have a Samsung Galaxy Fold 3 256GB which is less than 4 months old. All of a sudden there is a thick black line anytime I unfold the device on the main screen. The right side of the main screen is also completely unresponsive to touch. The black line is as thick as the fold and does not go away. Main display was completely damaged automatically.
This appears to be a very clear flaw in the device as I've read many other posts regarding the same exact issue. Why is Samsung not taking responsibility for this flaw?

Question Z FOLD 3 INNER SCREEN CRACKS..

So, recently my z fold 3 developed some small Cracks on the inner screen along the "CREASE". It's more than a year of use and now it's not under the warranty. It seems to be a common problem as these folding screen have a limited lifespan..
What to do..??

Are you unfold in temperatures below 0 degrees celcius?
If you are cracks so only possible is replace screen, use like this for full damage or sold like broken and buy new device.

mad13maddy said:
So, recently my z fold 3 developed some small Cracks on the inner screen along the "CREASE". It's more than a year of use and now it's not under the warranty. It seems to be a common problem as these folding screen have a limited lifespan..
What to do..??
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Just check it's not the factory fitted screen protector that's not cracked. Mine cracked after ~12 months.
This can be removed and the screen has been fine since (>2 months now)

No man.. I removed the screen protector long time ago when the factory fitted screen protector started to intake bubbles along the crease.. after using it for a while I removed the screen protector and now I can discover new tiny cracks in every 2-3 days... it feels the screen will break in half if this continues..

You removed the Screen Protector and now you complain, that the screen developped some cracks? and now you want to know, what to do?
It's easy: Send it in for repair or dispose your device and buy a new one ...

mad13maddy said:
No man.. I removed the screen protector long time ago when the factory fitted screen protector started to intake bubbles along the crease.. after using it for a while I removed the screen protector and now I can discover new tiny cracks in every 2-3 days... it feels the screen will break in half if this continues..
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Thats a shame. I agree with the post above, I think cold temperatures make them more susceptible.

hkr said:
You removed the Screen Protector and now you complain, that the screen developped some cracks? and now you want to know, what to do?
It's easy: Send it in for repair or dispose your device and buy a new one ...
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You HAVE TO when it bubbles up, because it traps dirt and actually cracks the screen early. The screen protector doesn't protect from cracks forming in the crease of the display.

Samsung under fire as Galaxy Z Fold 3 screens crack for no reason at all after warranty expires
Multiple Galaxy Z Fold 3 users are complaining about a cracked internal display even though their phone sustained no trauma.
www.phonearena.com
Bigger case

My inner screen protector went bonkers about a week or two before 1 yr warranty expired last August....contacted Samsung and they sent me to a place to have a new screen protector installed (no fee). The person didn't do a good job, had a few bubbles.....I eventually traded it in to Samsung at the time the ZFold4 came out. Hope inner screen protector lasts longer.

The same crack happened to me as well.
I had to remove the screen protector after 6 month because it started to peel at the crease, trapping dust under it.
Two month after warranty expired, the screen cracked internally in the middle.
Our local samsung dealer claim that I broke the screen though no damage can be seen.
Someone should put a class action against samsung. It seems that everyone who purchased a samsung foldable device, will join the claim.