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Hi,
I'm genuinely sorry if this is an often repeated thread, but I couldn't find anyone here suffering from exactly the same symptons as me.
I've had my One X for a couple of months, it's completely unrooted and has nothing on it you can't get from Google's app market. I'm with Orange, in the UK, so the phone's running all their default stuff.
My phone's been running quite hot ever since I got it, but, today, I had it in my pocket while I drove to work (20) minutes, and it must have overheated and turned itself off.
I couldn't turn it on, and, in my panic, I held the power button for ten seconds, and saw the buttons at the bottom flash. Since then, nothing at all, no charging light (from USB or mains). I've tried all combinations of power/volume button presses and absolutely nothing has happened at all. Nothing at all since the first button flashes on the first long power button press (10 seconds). Now, it's been like that for about 8 hours and has been on and off charge all day, to no avail. (no LED at all, at any point, red nor green).
I've just got back from holiday and have a tonne of pictures and vids I have probably lost, but want to try to recover. I'd be really, really grateful for the assistance of the experienced people here. I'm, as you may have picked up, a hopeless newb.
When I connect via laptop to USB, the computer (Windows 7) detects an APX device, whatever that is, but the automated driver installation fails. Nothing shows up in Windows explorer.
Is there anything I/You/We can do?
My last resort is to send it back to Orange, and ask if they can retrieve data, but I expect they'll just send a new phone and wipe/refurbish my old one for someone else.
Is it possible to send phones back to HTC for repair, without losing data?
And finally, although I've not seen anything on the screen at all, no bootloaders, no recovery screen, nothing, might some combinatin of my button-mashing have already wiped the phone?
On a scale of One to OH DEAR...how screwed am I?
Please help me, XDA!
Edit: Ah, I can see it as a device, actually. Shows up as an "APX Device", but I can't do anything with it.
Did you press power + volume up?
If so, it's in "bricked state" now and only HTC can recover it.
Sent from my HTC One X using xda app-developers app
Flo95 said:
Did you press power + volume up?
If so, it's in "bricked state" now and only HTC can recover it.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Yeah, I think once I tried everything else I tried that.
Is this what NVFlash can get around on other phones, but not the One X?
Assuming that's what I have done, will HTC be able to recover my personal data? I don't care about app-data, just photos and vids.
Should I go through HTC directly, or through my mobile network/carrier? The phone should still be in warranty, it's only a couple of months old.
Edit: Although, one thing to add to that is that at no point, apart from the very first 10-second power button press, did anything happen on the phone at all. If that makes any difference, at all.
I had a chat to an HTC customer services bod, who said that even if they can recover data during a phone repair they automatically wipe it, due to the Data Protection Act (UK).
Anyone happen to know if you can waive your right to data portection in certain instances?
JimBadger said:
I had a chat to an HTC customer services bod, who said that even if they can recover data during a phone repair they automatically wipe it, due to the Data Protection Act (UK).
Anyone happen to know if you can waive your right to data portection in certain instances?
Click to expand...
Click to collapse
trust me, backup and restore, even if you waived your rights and htc confirmed they wouldn't wipe it, i guarantee you 100% you would still get a phone back that has been wiped.
lawrence750 said:
trust me, backup and restore, even if you waived your rights and htc confirmed they wouldn't wipe it, i guarantee you 100% you would still get a phone back that has been wiped.
Click to expand...
Click to collapse
I know you're probably spot on there. It's potentially more trouble to HTC than it's worth, to go messing with personal data.
But, my phone's all but dead. I can't backup and restore.
Unless I can figure out how to make sense of this "APX" device detection thing.
Can I still somehow root my phone, if the only "access" I ahve to it is seeing it as an APX device? I can't do anything with it. I can't get into the bootloader to unlock it to allow rooting.
Or can I?
would a battery pull prompt the phone to start normally again possibly? The phone isn't hard to open, but htc will probably know if it has been since you might make a mess of some of the glue and shields in there.
Edit: Did you ever enter your dropbox details into your OneX? because it should have auto camera upload on by default. Check your camera upload folder of your dropbox on the web if so.
This may be useful for the s off development. It seems overheat protection may trigger apx
Sent from my HTC One X using Tapatalk 2
If I get desperate enough I might try pulling it open....
I never setup Dropbox, unfortunately. Nice idea though, and I sure as hell will next time.
If my phone's death can further the cause of open One X's for all, then I'm all for it. At this point, I'd pay someone to try and get my data off, too.
If someone wants to talk me through trying to access it in this "apparent" APX mode, I'm up for experimenting.
unfortunately I am also in the same situation,
my HTC OneX has a MIUI ROM, and today while I was playing it is locked, I pressed for 5 seconds the power button and the phone will go off at the time of restart anything! black screen and each function has ceased to work!
the strange thing is that for some time the FlashBoot worked, now no longer even that!
someone has found a solution to at least access to the memory to retrieve the data?
please help me
bubu said:
unfortunately I am also in the same situation,
my HTC OneX has a MIUI ROM, and today while I was playing it is locked, I pressed for 5 seconds the power button and the phone will go off at the time of restart anything! black screen and each function has ceased to work!
the strange thing is that for some time the FlashBoot worked, now no longer even that!
someone has found a solution to at least access to the memory to retrieve the data?
please help me
Click to expand...
Click to collapse
Your stuck in apx mode? You can't fix it afaik...
Can you access Bootloader?
-Sent from my IceCold One X!
hello,
unfortunately the phone does not give any sign of life, does not turn on even light that indicates that the phone is charging when connected to the PC will not connect adb and fastboot does not work.
I just want to retrieve the information that is in storage, my photos and some bailouts of applications, I do not care to save the phone.
is it possible? tell me yes please!
bubu said:
hello,
unfortunately the phone does not give any sign of life, does not turn on even light that indicates that the phone is charging when connected to the PC will not connect adb and fastboot does not work.
I just want to retrieve the information that is in storage, my photos and some bailouts of applications, I do not care to save the phone.
is it possible? tell me yes please!
Click to expand...
Click to collapse
Put your phone on wall charger for 5-7 hours and then press power button + volume down button until the Bootloader shows up...
However, if you can't access the Bootloader even now... Your screwed. ..
I had the same situation.mine was flashed in a wrong firmware then it stuck in a bootloop.but when i tried to charge it for two hours in order to flash RUU, the device went extremely hot, it's late when I noticed it.After removing the usb charger, from then on my device doesnt power on.no sign of life after all.
Please. Someone, can you help me? I cannot NOT POWER the phone on. Holding down the power button for any amount of time does not work. Using the volume button in combination does not work. The battery had a full charge. All I did was take a picture and the screen flickered, then the phone went dead. I have warranty for it. I just want the data off of it before sending it in. How can I get the info from the phone to my computer? Is there a way? If you ask me the question, do I back it up with dropbox or something, I will say no. I just want my pictures transferred to my computer. Please tell me there is a way to do this. Thanks.
i<3myphone said:
Please. Someone, can you help me? I cannot NOT POWER the phone on. Holding down the power button for any amount of time does not work. Using the volume button in combination does not work. The battery had a full charge. All I did was take a picture and the screen flickered, then the phone went dead. I have warranty for it. I just want the data off of it before sending it in. How can I get the info from the phone to my computer? Is there a way? If you ask me the question, do I back it up with dropbox or something, I will say no. I just want my pictures transferred to my computer. Please tell me there is a way to do this. Thanks.
Click to expand...
Click to collapse
I should add that I cannot turn on the USB debugging feature on my phone. I feel so helpless.
Maybe the omap flash works but I'm nog conpletely sure if it won't wipe any data . http://forum.xda-developers.com/showthread.php?t=1925468
Sent from my Galaxy Nexus using XDA Premium HD app
The short answer is no, you should have used one of the many automatic backup features. Why would you turn the Google plus one off? Its on by default.
Anyway of course it's possible but not for a regular human being and especially not without voiding the warranty.
I just got the screen of death? or simply a black screen and i dont know how to fix it. the volume works, and i can hear music playing, no water damage. but idk if there is a fix
please help
fozzy501 said:
I just got the screen of death? or simply a black screen and i dont know how to fix it. the volume works, and i can hear music playing, no water damage. but idk if there is a fix
please help
Click to expand...
Click to collapse
What preceded the 'black screen?'
I assume you're Rooted.
Can you get into Recovery?
To get into Recovery:
Power down device.
Don't turn on
Press Power & Vol up buttons at same time
Release when device vibrates and you see Blue Recovery booting words in left upper corner.
Wipe cache, dalvik cache and boot.
If that doesn't work,
Flash Nandroid backup
If you don't have a Nandroid backup, Factory Reset, wipe cache & dakvik cache
If that doesn't work,
Go to ODIN/Download mode, and install Samsung Stock Firmware via ODIN.
Biker1 said:
What preceded the 'black screen?'
I assume you're Rooted.
Can you get into Recovery?
To get into Recovery:
Power down device.
Don't turn on
Press Power & Vol up buttons at same time
Release when device vibrates and you see Blue Recovery booting words in left upper corner.
Wipe cache, dalvik cache and boot.
If that doesn't work,
Flash Nandroid backup
If you don't have a Nandroid backup, Factory Reset, wipe cache & dakvik cache
If that doesn't work,
Go to ODIN/Download mode, and install Samsung Stock Firmware via ODIN.
Click to expand...
Click to collapse
the thing is that im not rooted at all. i dont know wat to do
fozzy501 said:
the thing is that im not rooted at all. i dont know wat to do
Click to expand...
Click to collapse
What preceded the black screen?
What were the events leading to the black screen?
Installing something, trying something new, jumping into a pool forgetting the deviceuisuin youropocket, stuff like that.. The info can help determine what is going on.
You're not rooted is ok.
The fact that some stuff is working is good.
After you answer the above, you can:
Power down phone.
Make sure the battery has at least 50% charge.
If you can't see the stats and think you may be low on juice, pluguin the device for an hour andlet charge.
After you are charged, you're going to go into the he stock recovery
By doing the following:
Power down device
Press Power & Vol up buttons at same time.
Release buttons when you see the blue words in upper left corner of screen and feel the Vibrate.
Using the volume buttons, scroll up or down to Factory Reset
Press Power button to confirm
Let the screen go through its stuff
Then you will choose reboot and enter it with the Power button.
It'll take 15-20 minutes sometimes, so just wait and see if you're device boots.
If the above fails to boot your device successfully, you'll have to ODIN Samsung Stock Firmware via your pc.
Biker1 said:
What preceded the black screen?
What were the events leading to the black screen?
Installing something, trying something new, jumping into a pool forgetting the deviceuisuin youropocket, stuff like that.. The info can help determine what is going on.
You're not rooted is ok.
The fact that some stuff is working is good.
After you answer the above, you can:
Power down phone.
Make sure the battery has at least 50% charge.
If you can't see the stats and think you may be low on juice, pluguin the device for an hour andlet charge.
After you are charged, you're going to go intodthe stock recovery
By doing the following:
Power down device
Press Power & Vol up buttons at same time.
Release buttons when you see the blue words in upper left corner of screen and feel the Vibrate.
Using the volume buttons, scroll up or down to Factory Reset
Press Power button to confirm
Let the screen go through its stuff
Then you will choose reboot and enter it with the Power button.
It'll take 15-20 minutes sometimes, so just wait and see if you're device boots.
Click to expand...
Click to collapse
i was using it fine at night and then i didnt have a charger so i used the car charger and plugged it into the power outlet and then in the morning the screen was all black.
fozzy501 said:
i was using it fine at night and then i didnt have a charger so i used the car charger and plugged it into the power outlet and then in the morning the screen was all black.
Click to expand...
Click to collapse
Ohhh.....
Hold off on the above instructions.
Do you have another battery you can try?
Or a friend whose battery you can try?
Edit:
But you can hear and adjust the volume, it's just the screen is black.
That would lead me to believe the battery is good.
Hopefully there is no internal damage form a bad car charger, etc.
Just thinking out loud.
Perhaps try the Recovery steps above after charging the battery.
Biker1 said:
Ohhh.....
Hold off on the above instructions.
Do you have another battery you can try?
Or a friend whose battery you can try?
Click to expand...
Click to collapse
i mean it says it charges wen i plug in the normal charger, but at the moment i dont have another battery
do you think thats the problem because i mean the screen is all black but the i can touch the screen and feel it vibrate wen i try to unlock the phone
fozzy501 said:
i mean it says it charges wen i plug in the normal charger, but at the moment i dont have another battery
do you think thats the problem because i mean the screen is all black but the i can touch the screen and feel it vibrate wen i try to unlock the phone
Click to expand...
Click to collapse
I see......
First see jif you can get into Recovery.
If you can or can't, let me know.
Then we'll go from there.
If you can:
First try wiping cache, dalvik cache and reboot.
If that doesn't work, do the Factory reset I wrote the steps to.
Biker1 said:
I see......
First see jif you can get into Recovery.
If you can or can't, let me know.
Then we'll go from there.
If you can:
First try wiping cache, dalvik cache and reboot.
If that doesn't work, do the Factory reset I wrote the steps to.
Click to expand...
Click to collapse
i tried the recovery options but nothing will come up
fozzy501 said:
i tried the recovery options but nothing will come up
Click to expand...
Click to collapse
It will help if you tell me the steps you did and what the device feedback was.
Biker1 said:
It will help if you tell me the steps you did and what the device feedback was.
Click to expand...
Click to collapse
i did the steps you told me hold the volume& up and power and nothing came up. i felt it vibrate but nothing came up. the screen flashes just a little bit
If you attempted to get into stock recovery following the proper procedure without success, I'd try one more time.
If failure repeats, try to boot the device into ODIN/Download mode by:
Power down device
Don't power up
Press Power & Vol DOWN buttons this time.
Hold the buttons until the device boots into ODIN mode, usually just a few seconds.
Let me know.
Biker1 said:
If you attempted to get into stock recovery following the proper procedure without success, I'd try one more time.
If failure repeats, try to boot the device into ODIN/Download mode by:
Power down device
Don't power up
Press Power & Vol DOWN buttons this time.
Hold the buttons until the device boots into ODIN mode, usually just a few seconds.
Let me know.
Click to expand...
Click to collapse
nope nothing
fozzy501 said:
i did the steps you told me hold the volume& up and power and nothing came up. i felt it vibrate but nothing came up. the screen flashes just a little bit
Click to expand...
Click to collapse
I have a feeling the device may have booted into Recovery successfully, but the screen is blacksso you can't see the Recovery screen.
When you say it lit up a little, please describe.
Does anything on the screen light up at anytime?
Biker1 said:
I have a feeling the device may have booted into Recovery successfully, but the screen is blacksso you can't see the Recovery screen.
When you say it lit up a little, please describe.
Does anything on the screen light up at anytime?
Click to expand...
Click to collapse
when it rebooted it did a small flash starting froim the top of the screen to the bottom, really fast and really quick
fozzy501 said:
nope nothing
Click to expand...
Click to collapse
I'm not 100% ccertain, but it appears your screen is shot. May not be the screen itself, but the circuitry that lights the screen.
How that happened I'm not 100% certain, but it would appear that it has something to do with car charging the device.
I went through as much troubleshooting as I know, but without the display, I don't know how to get into Recovery or ODIN, which most likely is a moot point because the issue is most likely not software related, but hardware related.
Hopefully I'm wrong
Just a heads up...when you use a car charger to charge your phone its highly recommended to unplug it as soon as its charged. I believe thats what caused your problem.
Sent from a Insane S4
Sick Made Development
Where or how much to repair the screen?
Sent from my MyTouch 4G Slide using xda premium
fozzy501 said:
Where or how much to repair the screen?
Sent from my MyTouch 4G Slide using xda premium
Click to expand...
Click to collapse
As I mentioned, I'm not sure it's the digitizer assembly that is bad or the circuitry that operates the digitizer screen assembly or both.
I'd say a digitizer/screen assembly replacement with Samsung OEM parts, including labor may be approx. $175 give or take a few bucks. Would have to check.
The reputable installer would have to specify that you won't be charged if the replacement doesn't work out. Which is obvious anyway.
I'd go to a place in person, and wait for it to be done, if that's possible in your area.
I'd also just say that my screen just stopped working. Let him determine what's up, before be he does anything.
On the other hand, maybe let the tech knows what you think the cause of the issue is, although no one is 100%. Yeah, just tell him what happened.
You plugged the phone into a car charger overnight, and in the am, the screen didn't illuminate.
Maybe it's not the screen and something more simple, maybe.
The tech would also be able to troubleshoot the device more effectively.
Biker1 said:
As I mentioned, I'm not sure it's the digitizer assembly that is bad or the circuitry that operates the digitizer screen assembly or both.
I'd say a digitizer/screen assembly replacement with Samsung OEM parts, including labor may be approx. $175 give or take a few bucks. Would have to check.
The reputable installer would have to specify that you won't be charged if the replacement doesn't work out. Which is obvious anyway.
I'd go to a place in person, and wait for it to be done, if that's possible in your area.
I'd also just say that my screen just stopped working. Let him determine what's up, before be he does anything.
On the other hand, maybe let the tech knows what you think the cause of the issue is, although no one is 100%. Yeah, just tell him what happened.
You plugged the phone into a car charger overnight, and in the am, the screen didn't illuminate.
Maybe it's not the screen and something more simple, maybe.
The tech would also be able to troubleshoot the device more effectively.
Click to expand...
Click to collapse
Keep in mind these phones have a year of Samsung warranty.
He's not rooted so he shouldn't have warranty issues.
Send it to Samsung.
Hey there. Hoping someone can help me out here. Long time lurker, and I used the search button, but similar threads did not help me out...
I was out and about yesterday, phone was fully charged, and working just fine. I had used my phone and place it back into my pocket. A couple hours later, I pull the phone out to check the time, and it won't turn on. I assumed the phone had shut itself off like it has in the past randomly. So I press and held the power button. Nothing comes on at all. Screen does not turn on, there is no boot sequence, no LED light, NOTHING. I proceeded to remove the battery and replace it, still no power. I press and held the power and volume down, NOTHING. I read on here about removing the battery and holding the power button for 15 seconds to clear any power in the phone, put the battery back in and on the stock charger for 15 minutes, then trying to power the phone up. NOTHING. I took the phone to Verizon, and they were no help, they could not power the phone up either. We even tried a different battery. I am not awaiting a refurbished phone... only problem is I have loads of pictures saved to the phone (I don't use an SD card).
I am creating this to reach out and see if any of you know of a method I can try to get this phone to begin working?
At the very least, I would like to pull the pictures and files I have downloaded onto the phone... and I am really hoping that there is a way! (I have my serious doubts since the phone doesn't power up... but still I want to ask).
Any help would be GREATLY appreciated!
And thanks in advance for anything that may be provided!
Two options I would try:
-leave the phone plugged in a whole night/day (original charger)
-try a spare battery (if you didn't already)
-clean all contacts
Definitely try leaving it plugged in for a while. Also, have you tried hooking it up to your PC? Does the computer recognize the device?
Rodeojones said:
Definitely try leaving it plugged in for a while. Also, have you tried hooking it up to your PC? Does the computer recognize the device?
Click to expand...
Click to collapse
Hi all, stumbled upon this thread while google searching. I'm also having similar problem as op. one moment the phone was working, next moment cant power it on no matter what buttons I press.
To answer this question, at least for me, when I hook it up to my PC it just shows QHSUSB_BULK, which according to my research means its been hard bricked.
I'm probably going to send it in for repairs
battle3321 said:
Hi all, stumbled upon this thread while google searching. I'm also having similar problem as op. one moment the phone was working, next moment cant power it on no matter what buttons I press.
To answer this question, at least for me, when I hook it up to my PC it just shows QHSUSB_BULK, which according to my research means its been hard bricked.
I'm probably going to send it in for repairs
Click to expand...
Click to collapse
What did you do that may have led to a hard brick?
Rodeojones said:
What did you do that may have led to a hard brick?
Click to expand...
Click to collapse
Idk. its odd. I fired off a text message, placed it face down on the table. Came back 5 mins later to check it and it wouldn't work.
The only thing I did was root the phone, and did very minor tinkering like use xposed framework. Didn't flash a rom or anything.
battle3321 said:
Idk. its odd. I fired off a text message, placed it face down on the table. Came back 5 mins later to check it and it wouldn't work.
The only thing I did was root the phone, and did very minor tinkering like use xposed framework. Didn't flash a rom or anything.
Click to expand...
Click to collapse
Wow, that's terrible. What module? I know messaging with the build prop can are you up, but I've been tinkering with various Xposed mods for a while and never had an issue. And I'd think if it was a bad module you'd have seen the issue immediately, not after a random text message. That's just bizarre.
Rodeojones said:
Wow, that's terrible. What module? I know messaging with the build prop can are you up, but I've been tinkering with various Xposed mods for a while and never had an issue. And I'd think if it was a bad module you'd have seen the issue immediately, not after a random text message. That's just bizarre.
Click to expand...
Click to collapse
yea. its weird. the two modules I used were the volume one and the one hiding root from Isis wallet/softcard. I'm going to get a replacement phone from Verizon. Will let u know how it goes. :/
Hi there,
before I send the mobile to my reseller i want to ask if any of you may have a solution.
Yesterday I tried a normal reboot to recovery. The phone went off and then did not go on again. Nothing happens when i press the power button with or without volume buttons.
Even if I connect the charger, the phone does not show anything. It is completely dead
thanks for help
No signs of life? Try holding the power button for 30 Secs...or pushing the power button multiple times if u managed to boot into fastboot or recovery...your should be sorted
eagle*23* said:
Hi there,
before I send the mobile to my reseller i want to ask if any of you may have a solution.
Yesterday I tried a normal reboot to recovery. The phone went off and then did not go on again. Nothing happens when i press the power button with or without volume buttons.
Even if I connect the charger, the phone does not show anything. It is completely dead
thanks for help
Click to expand...
Click to collapse
Hi,
I had one mobile which did that after an update (it was a Zuk Z2 pro). Really no sign of life.
I let it a part for like one week and the battery went completely down. I tried to charge it after one week, and the phone turned on magically. I guess the update just broke the theorical level of battery so went it was completely empty everything was ok.
But it seem different for you. I guess I would try long press on the 3 buttons, or at least volume down and power, which can bring you to fastboot mode and you will be able to flash with miflash tool.
@eagle*23*: Any news? Did you revive him?
thanks for your answers, forgot to set notification on replays.
The idea with wating till batterie is down looks good idea but i already sent it back to reseller now because dont what to wait so long without the handy drug
The idea with push the Buttons in different combinations i tried several times but did not work.
It's still on guarantee so it may be your best option.
I have the same problem. can anybody help me? did anyone get solution to the case? My case is identical to yours.
manguita22 said:
I have the same problem. can anybody help me? did anyone get solution to the case? My case is identical to yours.
Click to expand...
Click to collapse
Looks like there are not many solutions yet. You could open the Phone but the Flash with this method seems to be stoped by Xiaomi.
One good thing is that it looks like they dont care if your Phone was unlocked or not