Anybody else experiencing unable to make and receive call while using e-sim? Only fix is to either reboot the device or enable airplane mode for a short period of time; basically having to disconnect to the network for as few seconds fixes it. Texting and internet browsing via mobile data is working properly though. And if I remember correctly, I've also experienced this from my galaxy S21U before. Wondering if this is a device problem, a carrier problem, or a samsung problem.
reproduce the issue and report to samsung members app > get help > error report.
surely samsung engineers will be able to look into what might be causing this
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For a while now, I have noticed this issue with my Evo. All applications have a delay in establishing a data connection. E.g. When I use an app that needs to use the internet, my 3G doesn't light up until about 45s-1.5min after I submit the request (when I first bought the Evo, this problem did not exist; I do not know when it first began). What usually helps is if I load the browser during the request. This usually turns on my 3G icon. Has anyone else had this issue? It is highly frustrating as it can take several minutes to complete just a simple google search.
Some background info that may be helpful.
1) I have the "enable always-on mobile data" checked.
2) I've noticed that I'm constantly switching between 1x and Evdo Rev. 0
3) I've noticed this before root and after.
4) In the process of trying to fix this issue, I unrooted my phone, brought it to Sprint, and they could not fix it, nor did they recognize it as an issue.
If I didn't make sense or I need to clarify please let me know. I really appreciate all the help!!
So last night, I was reading through some posts here and elsewhere about the MTP software not properly loading onto PC's and I was having the same issue. One thread said to go into Service Mode by dialing *#7284# and changing the USB options. Well, as soon as I went into Service Mode, I lost my 4GLTE signal. It would pop up as if connected and then immediately disappear. I restarted the phone several times, removed both the SIM and the SD card, and was still having the issue. I called myself from my landline and the call went through, I was able to answer it, but the icon still kept disappearing. I can also still send texts. I tried going into apps and using them with wifi off and they won't stay connected to the internet when the icon disappears.
So I chalked it up and decided to factory reset today because I've had the phone for almost 2 years now and I figured it would help with some other issues I was having. Well, after I reset it, it is still giving me the same issue, although it seems to stay connected a little longer now before cutting out. On wifi, everything works fine, but once I shut it off, I lose my connectivity. I didn't touch any other settings in Service Mode and it was as soon as it went into Service Mode that I saw the icon disappear. Then I thought it may be a SIM issue, but I don't have another mini-sim to try or a phone that I can try my SIM in. I'm running Simple Mobile on my phone currently. It isn't rooted. Now I'm mortified that I won't be able to do anything with my phone unless it's on wifi... *sigh*
Has anyone else had a similar issue??? Did you find a way to fix it? Any other suggestions that I may try? I don't want to deal with trying to root right now because If I brick it completely I'm going to scream...
Help?
P.S. - I apologize if this is posted elsewhere on here, but I wasn't able to find a similar issue when i searched. If you have a link to another post here, then please drop it on me... also, I'm fairly tech savvy. I just have no idea why this would happen without me actually making any changes.
Possible radio issue?
DivaB said:
So last night, I was reading through some posts here and elsewhere about the MTP software not properly loading onto PC's and I was having the same issue. One thread said to go into Service Mode by dialing *#7284# and changing the USB options. Well, as soon as I went into Service Mode, I lost my 4GLTE signal. It would pop up as if connected and then immediately disappear. I restarted the phone several times, removed both the SIM and the SD card, and was still having the issue. I called myself from my landline and the call went through, I was able to answer it, but the icon still kept disappearing. I can also still send texts. I tried going into apps and using them with wifi off and they won't stay connected to the internet when the icon disappears.
So I chalked it up and decided to factory reset today because I've had the phone for almost 2 years now and I figured it would help with some other issues I was having. Well, after I reset it, it is still giving me the same issue, although it seems to stay connected a little longer now before cutting out. On wifi, everything works fine, but once I shut it off, I lose my connectivity. I didn't touch any other settings in Service Mode and it was as soon as it went into Service Mode that I saw the icon disappear. Then I thought it may be a SIM issue, but I don't have another mini-sim to try or a phone that I can try my SIM in. I'm running Simple Mobile on my phone currently. It isn't rooted. Now I'm mortified that I won't be able to do anything with my phone unless it's on wifi... *sigh*
Has anyone else had a similar issue??? Did you find a way to fix it? Any other suggestions that I may try? I don't want to deal with trying to root right now because If I brick it completely I'm going to scream...
Help?
P.S. - I apologize if this is posted elsewhere on here, but I wasn't able to find a similar issue when i searched. If you have a link to another post here, then please drop it on me... also, I'm fairly tech savvy. I just have no idea why this would happen without me actually making any changes.
Click to expand...
Click to collapse
After doing some digging, I'm thinking there's an issue with my radio? Is there a way to easily flash the radio? I'm thinking that may fix whatever is keeping it from staying connected. I have noticed that in the last few hours it has been staying on longer, and when I connected it to my laptop, it stayed on for the most-part while connected. This is a weird issue, I am really wondering if anyone has had it. I will keep updating and if I find a solution it will be here, just in case this happens to anyone else. I'm hoping one of you helps me though. :victory:
Either way, i have uninstalled (and now reinstalled Kies and the USB drivers). Going to install ADB and Odin as well and keep reading up... back to work I go!
**FIXED**
I have no idea how, but the issue has fixed itself. I had my provider (Simple Mobile) cycle my SIM card and that seems to have fixed the problem. I will never know what actually happened I guess... but should this happen to you, I would suggest having your provider do the same thing.
This issue started a couple of days ago. This has been two weeks since the last OTA. I don't recall changing any settings, the only thing I have tried recently is to use the phone as a hotspot. It did work, but then I turned it off as my carrier doesn't support the use of hotpots on phones.
When wi-fi is off or when I am out of range, the phone will start to battery drain, get really hot, and the 4G icon flashes. It will stay on for a few seconds, then disappear. It does this non stop. It will kill the phone in 2-3 hours. The carrier in the notification menu will also switch from my carrier to "emergency calls only" as the 4G icon is flashing on and off. I can't really access websites, sometimes they will load, but mostly I get the no internet connection error. If NFC is turned on, the NFC icon also flashes on and off. I'm not sure if my NFC works on the phone, I can't get it to send pictures to other devices, or use google wallet. That may be a separate issue, or they may be a hardware issue.
Within range of wifi I don't have these issues. The 4G icon stays on, and the NFC icon stays on, but the NFC still doesn't seem to work. Has anyone else experienced these issues? I have cleared the cache in the recovery, but it didn't help. I'd rather not wipe my phone and lose how it is set up. I'm hoping there is a settings fix before I try that. I may have to send it to Asus for repair.
Haven't seen this issue however one setting you can check is under Settings/WiFi/Advance (menu in upper right corner)/Scanning always available/Turn Off - This can help improve battery life.
Please ensure to update firmware to latest version. Please also see ZenUI app called ASUS support for some helpful tips and troubleshooting assistance under Apps/ASUS Support/Assistance/System /Device Overheat - follow troubleshooting methods. Factory data reset or hardware rest may be required if problem continues. Please feel free to contact me direct if this requires ASUS RMA service.
Sincerely,
ASUS_USA
[email protected]
At my job, we use an Allworx VoIP phone system that offers an app for a soft phone. I was using it for about 8 months on the 6p with no issues, then on the note 7 until I had to give it back. On the pixel, we're having some issues where the phone will stop being able to connect back to the server when on wifi after a day or less. If I switch to 4g it will connect, then go back to wifi and it still won't. Reboot the phone and it works... For a short time. I called tech support for the company and they acknowledged a problem with the pixel and said it is up to Google to fix, it's not a problem with their app. They didn't offer me much info aside from that.
Has anyone heard any specific issues with the network stack on the pixel or with anything else that might cause this on this device but no others? I'd love to find some other workaround aside from rebooting my phone every few hours to stay connected when I'm not physically in the office.
So I have been noticing a very specific series of steps, that are 100% of the time making me to restart my Mobile Data Connection to make it work again, here's what happens:
Open WhatsApp, make sure that you are on Mobile Data (3G/4G) and working fine.
Send a video (>1MB) to the WhatsApp Status on Mobile Data (3G/4G)
The video will start showing sending, but will take a very long time and fail.
Internet will stop working now, nothing would work.
Then go to *#*#4636#*#* menu and restart the Mobile radio power.
Internet starts working again.
This I have been doing since last one month, and has never failed me even once, the internet works fine before this with 10-20Mbps speed on 3G/4G, but as soon as I start sending a video on WhatsApp status, this happens everytime.
Any idea what's causing the issue and how to debug this?
rootSU said:
So I have been noticing a very specific series of steps, that are 100% of the time making me to restart my Mobile Data Connection to make it work again, here's what happens:
Open WhatsApp, make sure that you are on Mobile Data (3G/4G) and working fine.
Send a video (>1MB) to the WhatsApp Status on Mobile Data (3G/4G)
The video will start showing sending, but will take a very long time and fail.
Internet will stop working now, nothing would work.
Then go to *#*#4636#*#* menu and restart the Mobile radio power.
Internet starts working again.
This I have been doing since last one month, and has never failed me even once, the internet works fine before this with 10-20Mbps speed on 3G/4G, but as soon as I start sending a video on WhatsApp status, this happens everytime.
Any idea what's causing the issue and how to debug this?
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Click to collapse
With a user name of rootSU I would have figured you would have run the basics already but from this thread I guess not. Start with a logcat. That will tell you what is going one. Most likely its whatsapp bogging the connection down so bad that it needs a restart. I cant say for sure as whatsapp is not really used by many people in my country.
zelendel said:
With a user name of rootSU I would have figured you would have run the basics already but from this thread I guess not. Start with a logcat. That will tell you what is going one. Most likely its whatsapp bogging the connection down so bad that it needs a restart. I cant say for sure as whatsapp is not really used by many people in my country.
Click to expand...
Click to collapse
That's the first thing I did, but couldn't make much sense out of it.
I have taken the whole logcat dump again today in a file, but don't know what to look for actually in it.
Can upload the file here, but it contains too much of device information to be uploaded publically.
If you can make anything out of it, can send you the file in PM though.