Very Weird Connectivity Issue, Help Me DEBUG it? - OnePlus 3 Questions & Answers

So I have been noticing a very specific series of steps, that are 100% of the time making me to restart my Mobile Data Connection to make it work again, here's what happens:
Open WhatsApp, make sure that you are on Mobile Data (3G/4G) and working fine.
Send a video (>1MB) to the WhatsApp Status on Mobile Data (3G/4G)
The video will start showing sending, but will take a very long time and fail.
Internet will stop working now, nothing would work.
Then go to *#*#4636#*#* menu and restart the Mobile radio power.
Internet starts working again.
This I have been doing since last one month, and has never failed me even once, the internet works fine before this with 10-20Mbps speed on 3G/4G, but as soon as I start sending a video on WhatsApp status, this happens everytime.
Any idea what's causing the issue and how to debug this?

rootSU said:
So I have been noticing a very specific series of steps, that are 100% of the time making me to restart my Mobile Data Connection to make it work again, here's what happens:
Open WhatsApp, make sure that you are on Mobile Data (3G/4G) and working fine.
Send a video (>1MB) to the WhatsApp Status on Mobile Data (3G/4G)
The video will start showing sending, but will take a very long time and fail.
Internet will stop working now, nothing would work.
Then go to *#*#4636#*#* menu and restart the Mobile radio power.
Internet starts working again.
This I have been doing since last one month, and has never failed me even once, the internet works fine before this with 10-20Mbps speed on 3G/4G, but as soon as I start sending a video on WhatsApp status, this happens everytime.
Any idea what's causing the issue and how to debug this?
Click to expand...
Click to collapse
With a user name of rootSU I would have figured you would have run the basics already but from this thread I guess not. Start with a logcat. That will tell you what is going one. Most likely its whatsapp bogging the connection down so bad that it needs a restart. I cant say for sure as whatsapp is not really used by many people in my country.

zelendel said:
With a user name of rootSU I would have figured you would have run the basics already but from this thread I guess not. Start with a logcat. That will tell you what is going one. Most likely its whatsapp bogging the connection down so bad that it needs a restart. I cant say for sure as whatsapp is not really used by many people in my country.
Click to expand...
Click to collapse
That's the first thing I did, but couldn't make much sense out of it.
I have taken the whole logcat dump again today in a file, but don't know what to look for actually in it.
Can upload the file here, but it contains too much of device information to be uploaded publically.
If you can make anything out of it, can send you the file in PM though.

Related

Opera crashes and Internet connection probs with TP2

Hi all,
I am loving my TP2 but have a couple of annoying issues. anyone else experiencing the same...?
Firstly Opera keeps crashing. Tends to happen when trying to log in to a site. www.facebook.com mobile site is fine but crashes if I try to log in to the full site. I downloaded Opera 9.7beta and it does the same on that one too.
Also my internet connection keeps dropping. If downloading emails it might download the headers then lose the connection. Sometimes pressing send/receive gets it back online but othertimes it wont connect again until I go in to comm manager and turn the phone radio off then back on.
Frustrating problems that I didn't expect from a brand new device.
Never tried logging into the full site. I tried it right now but it I can't even input my username. So I gave up. Using the mobile site is just as good. I don't think it can handle the full site anyway.
I have never lost my connection in a good reception area. It could be your area or your carrier that has a weak reception. Try in a different area or try the phone using another network or carrier. Ask a friend to help you that uses a different network.
Make sure they are ok with you using data tho.
I had the same problem when logging on full Facebook site on my old Kaiser with Opera 9b1, it was crashing.
But on my TP2 using the included Opera, its working quite good without crashing.
Maybe you installed another sofware that uses all the memory ? just a random guess.
Looks like the HTC built in T-Mobile settings could be the cause.
The built in settings have a Proxy Server setting that I couldnt remove so I set up a new connection using:
general.t-mobile.uk
user
pass
And did not set up a static IP address. It seems to be stabler in the 20 mins I have used it and I can now log in using the WM Facebook program as previously it would not let me log in.
Hope that helps someone.
I'm back again for some help!
I have managed to get Facebook working and Opera no longer crashes using the new data settings I entered but I am still losing my data connection.
When I lose it I get the "Cannnot connect for an unknown reason" pop up box. If I clear it I can occassionally get the connection to then activate but usually I am having to cycle the phone radio within Comm Manager before it will go online. This is really annoying as if the box comes up it won't check for email till I OK the message and get the data connection working again.
I am using a T-Mob sim that worked fine in my Tytn II and checked all settings but all seems ok.
Could it be a faulty radio that keeps kicking me offline? Calls seem ok. I have dropped a few but have also had 30 min + calls so seems to be specific to data.
aerotec said:
Hi all,
I am loving my TP2 but have a couple of annoying issues. anyone else experiencing the same...?
Firstly Opera keeps crashing. Tends to happen when trying to log in to a site. www.facebook.com mobile site is fine but crashes if I try to log in to the full site. I downloaded Opera 9.7beta and it does the same on that one too.
Also my internet connection keeps dropping. If downloading emails it might download the headers then lose the connection. Sometimes pressing send/receive gets it back online but othertimes it wont connect again until I go in to comm manager and turn the phone radio off then back on.
Frustrating problems that I didn't expect from a brand new device.
Click to expand...
Click to collapse
I had the same problem when i first got mine had to do 2 hard resets before it went away, after it returned again i just started using the energy rom and never looked back
Opera 9.7 beta
I tried installing the new Opera beta on the unlocked/unbranded Touch Pro 2 it either doesn't start getting stuck at the splash screen or it starts and then crashes after a click or two. I am unable to use it at all. Anyone else experiencing this problem?

Office Programs take more than 1 minute to load

Is anyone else having this issue yet? I have asked this on the rom development page and it seems that I may be the only one experincing this.
I have NRG's 10\28 rom loaded and I have removed many of my installed programs and I can not get the Office programs to load quickly. I have Nrg's rom 10\17 or so loaded on my wife's phone but hers doesnt seem to be doing this.
I am suspecting that it is something that I am installing that is doing this but I am not sure.
I have even downloaded the office 2010 beta today and it stil does it.
It does stop doing it for about a half a day if I reboot many times till it behaves, but then after about a half a day, it is back to taking more than 60 seconds to open word or excell, then about 20 ot 25 seconds to close it.
Any ideas??
Thank you all for looking at this.
Jeff
Takes no more than a few seconds max on my Tilt 2, I don't know man.
Same porb here, i dont think its a ROM issue as it did the same thing on most of the roms i flash. i just thought i was a WM thingi, and the worst part is it takes near 10 sec to open a NEW word doc..
ahmadashar said:
Same porb here, i dont think its a ROM issue as it did the same thing on most of the roms i flash. i just thought i was a WM thingi, and the worst part is it takes near 10 sec to open a NEW word doc..
Click to expand...
Click to collapse
Finally, someone else is also having this issue.
I have a slightly older version of the Energy rom on my wife's phone and hers is always fast to open.
I have been uninstalling programs one by one to see if one of them is affecting it.
What I have found is that as I install a couple, it will start working good, then a a few hours later, it goes to 1 min to open again.
And I am not even opening a file, just click on the excell icon, so that eliminates the bad file thing.
I will let you know what I find.
So do you have many apps installed? I have a lot, to many to mention here at this time, but if you only have a few, please list them and I will see if there are any in common between us.
Thanks,
Jeff
I had this problem on my AT&T Tilt 1 a long time ago. I was able to isolate the cause of the problem to sending/receiving Email over mobile data (wouldn't happen if the update was via wifi). Unfortunately the only thing that solved my problem was a hard reset .
brad_wp said:
I had this problem on my AT&T Tilt 1 a long time ago. I was able to isolate the cause of the problem to sending/receiving Email over mobile data (wouldn't happen if the update was via wifi). Unfortunately the only thing that solved my problem was a hard reset .
Click to expand...
Click to collapse
interesting you mentioned wifi, i just observed today that it does not take a long time to open when i am on wifi, then i switched to no wifi, and it was taking lont time to open excel.
turned wifi back on and sure enough, excell opened quickly.
i then turnrd off my wifi network plugin, (disabled my map network drive) and now it seems to be opening excell just fine reguardless of wifi or not.
i will continue to test this ane report back.
innovator8 said:
interesting you mentioned wifi, i just observed today that it does not take a long time to open when i am on wifi, then i switched to no wifi, and it was taking lont time to open excel.
turned wifi back on and sure enough, excell opened quickly.
i then turnrd off my wifi network plugin, (disabled my map network drive) and now it seems to be opening excell just fine reguardless of wifi or not.
i will continue to test this ane report back.
Click to expand...
Click to collapse
Office Mobile looks for any files of the appropriate type (e.g., *.doc files for Word) on your device to open prior to loading. Before reading this last comment I was going to suggest removing your storage card, but if you have network drives mapped it's probably attempting to reach those while loading but timing out if they're not available.
Toleraen said:
Office Mobile looks for any files of the appropriate type (e.g., *.doc files for Word) on your device to open prior to loading. Before reading this last comment I was going to suggest removing your storage card, but if you have network drives mapped it's probably attempting to reach those while loading but timing out if they're not available.
Click to expand...
Click to collapse
So as long as I dont have my "enable Network Folder" clicked on the HTC's Network Plugin, it all works good. As soon as I click that, and enable the network folder, then it takes forever to open office unless I have the wifi turned on.
Man I have been fighting this for months, not sure if it was a rom thing or something that I was intalling.
I hope that others who have this issue can find this post and fix thier stuff too.
Here some searchable key words, pleae add if I am missing:
Office Microsoft Excell Word forever long time

Data connection on demand

Okay I am really starting to regret this phone as its being a pain. I have an ATT tilt2 on Rogers and settings all work.
On my Kaiser when an app needed the Data it would turn it on and all would be good. Then after a certain amt of time of non use it would disconnect the data. Is there a setting that allows the phone to turn on the data when its needed? It seems that its either on or off.
This leads me to the second issue. About 5 times a day I get a message that the connection failed. I can then go to the settings and turn on the data connection and the internet will work again. I have never turned it off nor do I have any programs that restrict it.
Lastly, I have a bunch of factory connections that I can not use as I am not on ATT's service plus a few I created when I was first setting up the phone. I can delete some of them in connection manager how do I get rid of them permanantly?
It seems to me that there is way less user configuration in 6.5 than in 6.1 yet thanks to ATT its 3 times as large. Can anyone suggest a work around for the Data on demand issue?
InRBigness said:
Okay I am really starting to regret this phone as its being a pain. I have an ATT tilt2 on Rogers and settings all work.
On my Kaiser when an app needed the Data it would turn it on and all would be good. Then after a certain amt of time of non use it would disconnect the data. Is there a setting that allows the phone to turn on the data when its needed? It seems that its either on or off.
This leads me to the second issue. About 5 times a day I get a message that the connection failed. I can then go to the settings and turn on the data connection and the internet will work again. I have never turned it off nor do I have any programs that restrict it.
Lastly, I have a bunch of factory connections that I can not use as I am not on ATT's service plus a few I created when I was first setting up the phone. I can delete some of them in connection manager how do I get rid of them permanantly?
It seems to me that there is way less user configuration in 6.5 than in 6.1 yet thanks to ATT its 3 times as large. Can anyone suggest a work around for the Data on demand issue?
Click to expand...
Click to collapse
I use HD Tweak and it works fairly well. Because the hardware is a little different, not all of the settings translate, but the things that are common between both phones works fine. You can find the link on this post:
http://forum.xda-developers.com/showthread.php?t=452505
Under section 6 (Data), there is a "Disconnect After", which I set for 2 minutes. Once the data is idle for 2 mins, it disconnects. The next time a program needs it again, the data connects again. Don't forget to soft reset after making changes.
Hope this helps
Okay got it working
Thanks its working now. I had installed that but there must have been somthing corrupt in my ROM as I was also unable to Harddpl it. I did two hard resets in a row, was able to flash then reistalled and now it seems to work fine.
Now if someone would make an app that uses different LED's for different notices similar to the Kaiser Notification app that was awsome.

Whatsapp problems

My whatsapp isn't working properly. Am I the only one? It doesn't push messages to my phone, when I check the status of the server it is unavailable, but after rebooting the phone it works fine. So it seems to be dropping the connection to the server and not reconnecting.
Sent from my R800i using XDA App
I can't even get past the create a nickname screen, says I have no data connection?
Nhialor said:
My whatsapp isn't working properly. Am I the only one? It doesn't push messages to my phone, when I check the status of the server it is unavailable, but after rebooting the phone it works fine. So it seems to be dropping the connection to the server and not reconnecting.
Click to expand...
Click to collapse
The service seems to be very unrelyable to be honest, just bare with it, and it will get better, I hope, and make sure to keep it up to date
danieljamie said:
I can't even get past the create a nickname screen, says I have no data connection?
Click to expand...
Click to collapse
Go to the Market, search "whatsapp" and download the full version (FREE) from there, I had this problem at the start, so thought I would try re-downloading it, but it turned out I didnt have everything I needed on the phone to start with, by downloading it from the Market it works fine, goes past the "Nickname" screen and now I use it mroe than SMS!
Hope this has help u both
Adam3Sixty said:
The service seems to be very unrelyable to be honest, just bare with it, and it will get better, I hope, and make sure to keep it up to date
Go to the Market, search "whatsapp" and download the full version (FREE) from there, I had this problem at the start, so thought I would try re-downloading it, but it turned out I didnt have everything I needed on the phone to start with, by downloading it from the Market it works fine, goes past the "Nickname" screen and now I use it mroe than SMS!
Hope this has help u both
Click to expand...
Click to collapse
hey i have jus bought sony xperia s...as the watsapp comes pre installed ..i tried to register but everytime it jus cant get past the number verifying screen...i have reinstalled it two times and and have restarted ma phone several times but still its gives the same error "unable to connect .please check that u r connected to internet and try again..please reboot if the problem persists" i have a working internet connnection as i am simultaneously browsing the net on ma mobile...please help...(i have tried installing watsapp from sources other than play store...) still no luck

[Q] Grey signal and WiFi bars?

Hi all,
I was just wondering why sometimes my signal and WiFi bars turn grey and often can't make/send calls/data. I thought no signal or WiFi was indicated differently, especially since I can get full grey bars I doubt it's a signal problem.
I've attached a screenshot to show what I mean
cmonthegas said:
Hi all,
I was just wondering why sometimes my signal and WiFi bars turn grey and often can't make/send calls/data. I thought no signal or WiFi was indicated differently, especially since I can get full grey bars I doubt it's a signal problem.
I've attached a screenshot to show what I mean
Click to expand...
Click to collapse
it means that you are not logged into google services.
and since most of the apps run with google services (stock browser as well), if you are not logged in, they will not response and keep trying.
if somehow u have other browser like dolphin, or firefox, it should still work.
qwerp_ said:
it means that you are not logged into google services.
and since most of the apps run with google services (stock browser as well), if you are not logged in, they will not response and keep trying.
if somehow u have other browser like dolphin, or firefox, it should still work.
Click to expand...
Click to collapse
Thanks. Is there anyway you can force it to reconnect? It seems to be happening more and more lately
There isn't a lot you can do if the phone is stock. You can pull the battery often to see if that helps, check your' network settings and make sure that it is all set correctly. Finally master reset and re-log into your' gmail account.
Other option is to unlock the bootloader and root the device:
If you go the unlock/root route I would recommend flashing a custom radio.img file such http://forum.xda-developers.com/showthread.php?t=1374077
If you need instructions on how to go the root method:
http://forum.xda-developers.com/showthread.php?t=1352413
In an emergency to un-root the device:
http://forum.xda-developers.com/showthread.php?t=1366806
Hope this helps.
Justin
JTECJ said:
There isn't a lot you can do if the phone is stock. You can pull the battery often to see if that helps, check your' network settings and make sure that it is all set correctly. Finally master reset and re-log into your' gmail account.
Other option is to unlock the bootloader and root the device:
If you go the unlock/root route I would recommend flashing a custom radio.img file such http://forum.xda-developers.com/showthread.php?t=1374077
If you need instructions on how to go the root method:
http://forum.xda-developers.com/showthread.php?t=1352413
In an emergency to un-root the device:
http://forum.xda-developers.com/showthread.php?t=1366806
Hope this helps.
Justin
Click to expand...
Click to collapse
I'm already rooted and running the XXIK6 radio. I'll try logging out and back in to see if that helps. Thanks
This happened to me the other day, was so annoying!
Although the blue bars do show whether it's connected to Google services etc, there must be more to it as I couldn't make any calls or anything like that. I went in and out of airplane mode, restarted the phone etc but nothing helped, so I just assumed it was something to do with my network and left it for a while and it sorted itself out in the end.
I have the stock phone. I forced it to see the network by going to Settings, Wireless & Networks, More, Mobile Networks, Network operators. This will force a scan to see what networks are available. Pick AT&T (assuming that who your provider), and it should turn on the Cell Service.
If it does not work, try going to an AT&T owned store and ask for a new Sim Card. (That is what I had to do.) They put it in with no questions, except for marveling at my wonderful SGN. No plan or feature changes happened.
For the Wifi, that is different. Go to Settings, Wireless & Networks, Wifi (and turn it on). You can re-scan for networks anytime. I had 11 networks in range, so it took some looking to find mine. You may need to re-enter the security settings several times to get it right. (Delete old settings by using "forget" below the network you select.) Once it works, it should keep on working with no further adjustments, at least mine does that.
When signals are seen, the grey icons will show blue as a signal strength. (I'm not sure they are accurate.)
Good luck.
All extremely overkill methods...
I used to get this sometimes on all of my Android devices. Simple way to sort it out and sign back in? Your data/wifi is still active - just open Google Talk, go to the list of contacts on it (not in a message, as in you've just signed in) and it'll connect and sync itself straight away... 10 second job, no need to pull out a battery, flash random things, or anything else.
^ this. I just was going to write the exact same thing. Just open up gtalk and you are golden.
El Daddy said:
^ this. I just was going to write the exact same thing. Just open up gtalk and you are golden.
Click to expand...
Click to collapse
Here! Here!
I was pretty shocked to see the suggested methods previous to Gtalk...
If anyone else knows a better way, please share!
Best method is to sort through the code and fix the problem, unless you are all on at&t (which you're not) which would suggest a network issue. However, I have used nearly every android device available...even a few I'm not very proud of. I have never had this issue. My point is Google talk may work and be helpful, but its not a solution/fix.
Justin
It's happened to me a couple of times so clearly not just AT & T nor even just the USA. I waited it out, next time I'll try the Google talk method (not sure if it'll work, Google Voice not currently available in Aus.
Clancy_s said:
It's happened to me a couple of times so clearly not just AT & T nor even just the USA. I waited it out, next time I'll try the Google talk method (not sure if it'll work, Google Voice not currently available in Aus.
Click to expand...
Click to collapse
Thanks everyone for the replies. I'm on O2 in the UK, so it isn't just a States issue as Clancy is experiencing it in Australia too.
I've narrowed it down today though. I've noticed that I only get grey bars when connected to WiFi, and sometimes even then I can't make/receive calls. Pretty much as soon as I disconnect the WiFi and get connected to the mobile network I get reconnected to Google's servers and the bars turn blue again. Weird.

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