Develop Bugs

Weird Market Problems on Desire

Just got my HTC Desire today and everything is working fine apart from the android market. I have 3 problems:
1) I don't have the paid apps tab only top free and just in. I can see paid apps within the just in section, but not top paid apps.
2) When I clock on the install button I get a blank screen with just the background gui showing for at least 10-20 seconds before the confirmation screen that shows what permissions the app needs is finally shown.
3) Apps install correctly however they never get removed from the "currently downloading" list in the Downloads section of the android market.
I got the phone through virgin mobile and I am currently using a t-mobile sim in it. I have tried doing a factory reset which didn't solve the problem.
Anyone had any similar issues?
Liam

Please search before posting.
Your problems will be solved by removing t-mobile content lock. It can be done through their website or by calling customer service.
One problem will remain though: so far no one can see copy-protected apps because market is not recognizing our build number. It should be solved soon though.

Hi,
The phone actually came from Virgin Mobile, but for the moment I am using my old T-Mobile sim which used to be in my G1 which didn't have any problems with the market. I seem to remember de-activating the content lock when I used the browser for the first time on my g1.

I just checked on my t-mobile account details and I definitely have the content lock turned off.
I still have the same problem with the market, i.e. I get about 20 seconds of blank screen after clicking install before the permission confirmation details come up.
And after an app is installed it still shows in the download section as installing with the grey progress bar and doesn't disappear unless I go to the settings/Applications and clear the cache in download manager, market and force close the market app.
Anyone have any similar problems? I have done a full factory reset three times, still the same problems.
Liam

I just got mine, its a open one unbranded. I can neither connect to gtalk or download apps, both hang. I have read similar problems for the Droid, but the fixes dont work for me.

Also can you connect the device to the internet via the PC, like windows mobile ?

That's odd. My problems were solved by removing content lock.
Does the same thing happen on WiFi? Did you try to restart the device?
Regarding PC to phone tethering, it's not possible over USB. There are guides on how to do it over WiFi though.

Its the same for me : confirmed that content lock is off.
and still have this problem.
On Tmobile, upgraded from G1, same sim.
I get this on wifi or not.
If I restart the device, the Market Place states its installed correctly (like it should do). But installing another shows the same problem.
I've done a Factory Reset via the menu and that did solve it.
And I've just phoned tmo tech support, and they recommend resetting via fastboot.
I'll give that a go later, and post back the results.
Any other ideas?

Its really weird. Yesterday at a different wifi location it worked fine. But again its not working in work. I assume then the downloads are being blocked by the service provider, or the router.
Thats really crap you cannot connect to the internet via the USB cable like in windows mobile. I cant get my data service working either - so in work I have to work.

ok, I did a clear storage from the fastboot menu, I assumed that what he meant, had no effect.
but figured it out!!!!!!
its my gmail/Google account thats the problem! if I reset the phone and created a new account it works fine. log back in as me, bang. back as previously created new account, fine.
1. is this the same for other people?
2. the people who are having this problem, are you all previous Android users?
3. if so, what phone? me was G1.
I will have to raise a bug with android or google on this.
I now also have to ring back tmo and tell them this info, as I'm guessing by his language he want to take the phone back in.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

PauloJ5 said:
Its really weird. Yesterday at a different wifi location it worked fine. But again its not working in work. I assume then the downloads are being blocked by the service provider, or the router.
Thats really crap you cannot connect to the internet via the USB cable like in windows mobile. I cant get my data service working either - so in work I have to work.
Click to expand...
Click to collapse
Beware that while most apps like gmail, calendar, contacts, etc work using port 80 (HTTP), both google talk and android market use different ports.
In my school network I can't connect to gtalk or download from market because they block those ports on the firewall.

I previously had a g1 and think the problems I was having had something to do with my gmail account but it seemed to resolve itself after several factory resets.
I am not convinced that the factory reset was what fixed it, I just think it needed a bit of time to sort itself out.
I wonder if having a new device with the same gmail account causes the issue and it takes a while to recognise the new device. though that doesn't really explain the behaviour I was seeing.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

I cannot find a way around this.
My google account shows the slowness and install problems, a test/temp/dummy/other account does not, I do not want to change my email address!
So I have emailed Google, see where that gets me.
Anyone know/think-of any other routes?
to: [email protected]
I am having problems with the Market on my new Desire. I previously had a G1.
1. When I select Downloads tab, it takes about 10 seconds before the loading text is displayed.
2. When selecting something to install, the 1st info page with the install button is displayed but with no info/text/etc, ie only the install button, again about a 10sec wait and the info shows fine.
3. When selecting install, the security confirm page is displayed but is blank, no text or buttons, another 10secs and its displayed.
4. If I actually go to install an app, it correctly redirects me back to the last market list page. From there if I go to Downloads, after the 10sec wait, it always states "installing", even when its finished, and pushed a notification up.
I can use the app, but the market always states installing. Even hours after. These all queue up and never clear.
Only rebooting the phone clears the installing app, and correctly marks them as installed.
5. Uninstalling app cannot be completed at all. I select uninstall, and it pops up the confirmation box, but then displays a blank page, and after the 10 or so seconds, displays the "Uninstalling application" with progress bar, but never completes. Again only a reboot corrects this.
All this occurs for any app.
I have done many Factory Resets from software, and Clear Storage from Fastboot.
Interestingly, my phone works corrected with a new account, I reset the phone and instead of signing in with my usual account, I created a new one, this worked very fast and correctly. Signing back in with my normal account again showed the same problems.
Click to expand...
Click to collapse

same problem here, gone from a G1 to HTC desire not tryed to sign up with a new account simply becasue i had the xxxx.xxxgmail mail now for over 18 months and rely on it.

All I know is that the day after I got my Desire, probably about 24 hours after first turning it on (and after 4 factory resets which may have nothing to do with it) I was installing an app, which had the same problems i.e. delayed permissions screen, remaining in the download screen even after being installed succesfully, then a few minutes later I went to install another app and it was fine, no delay, suddenly I had the Top Paid apps tab and apps did not remain in the download section as still downloading. It has been fine ever since.
It seems that all of us who have this problem have had G1s previously so it must be something to do with that.

I experienced this issue with my new desire but not one with older rom. Both from T-Mobile. The funny thing was first day it was running pretty slow, could not view paid apps either but now it is much faster as it should be and paid apps have appeared too. So it's working brilliantly.

i have market problems too... i cant see many market apps, including paid apps which i bought..
it's a free desire with vodafone spain sim.

tito kastros said:
i have market problems too... i cant see may market apps, including paid apps which i bought..
it's a free desire with vodafone spain sim.
Click to expand...
Click to collapse
That's a different issue, apparently Google have not yet added the HTC Desires "fingerprint" to some kind of database that enables access to apps with copy protection, this is why some apps you have previously purchased won't show up.
Apparently this happens with all new handsets, though why Google don't get this resolved before the phones release I don't know, as it doesn't give a great experience to the end user (HTC say they sent the fingerprint well before the phone was released but google haven't processed it yet).
Hopefully this should be resolved soon. Until then I have had to extract a few of my more regularly used protected apps from my G1 with root.

But it happens to me with free apps too.

tito kastros said:
But it happens to me with free apps too.
Click to expand...
Click to collapse
Any application developer can choose to use copy protection, some free apps choose to do that.

[Q] market place!"can't get this information at the moment"

Iam no longer able to install any software from market place and get the following message. "Can't get this information at the moment.Please try later.
What &why is this message about ?Please help.
Thanks

did you soft reset? Also, how long as this been happening?

I have reset(from about menus)two days ago. I have installed some softwares yesterday but sincetoday morning Iam continuously this message.

emesen said:
I have reset(from about menus)two days ago. I have installed some softwares yesterday but sincetoday morning Iam continuously this message.
Click to expand...
Click to collapse
maybe marketplace is acting up.

You need to be logged in to windows live on phone and computer i believe.

I've seen that message occasionally. Generally power cycling the phone solves it.

rob_p said:
I've seen that message occasionally. Generally power cycling the phone solves it.
Click to expand...
Click to collapse
it's hasn't worked for me, i have reset my phone 3 times so far with countless power down cycles.
I have a sr with ms to see what's going on. I can download free apps but not paid apps, music, games etc.
waiting to hear from MS, lets see what happens.

I get this error from time to time when my Omnia switches from 3G to WiFi (and vice versa) A power cycle seems to be the only way to fix it.

same problem????????????

Have you enable cookies via settings? Try to uncheck that box, restart your phone and check it again.

May be also operator/network problem.
Very common thing indeed.

Check the regional settings on the device, on the computer with the Zune software and in your live account. If they are not the same you get this error message. I had the same problem and I was able to solve it due to the change of this settings.
I hope it will work for you too

i got this problem too! nothing you guys said has worked any other ideas?

Same problem here, looks like there is something going on with market.

Seems to be working now! i uninstalled some apps but could have been that it just decided to start working

that seems to be the fix. it was happening when the phone was trying to update the trial versions of apps. the only way to fix the problem is to delete the free trials... but that was a like a week ago n i havent ran into the problem again

Read in MS support forum there was some sever adjustment.

[Q] Flashed Defy ( 2.51 Deblur ) Market problem

Hi there chaps,
First of all, I'm not english, so sorry about any grammar mistake or sort of.
I had this Motorola Defy from Vodafone ( Spain ) with 2.51 firmware ( VF360 & Blur ), and since It was a complete nigthmare, talking in preformance terms, I decided to flash it to 2.51 Central Europe ROM deblur, with RSD and everything went like a charm.
Wifi works, system feels stable and comfy, but, when i decided to test Market the problem showed up: It connects, allows to search apps, but when i click download on any app, it gets into "downloading" status, and never ever increases its %.
I did a full recovery backup of the original Vodafone firmware, and restored it, but failure keeps appearing. I've tried wipe data each time i've flashed, but nothing changes...
... i'm a bit desperated...
Can anyone help me?
So many thanks in advance
EDIT: I have finally flashed froyo 2.2.1 and Market still doesn't work. " Starting Download..." that's all I get... Somebody help me!!! :-(

Are you using wifi? Market seems to require "initialization" by mobile network.
If this is your case, turn off wifi, open Manage Applications, show all applications, clear the Cache and Data of Market and Download, reopen Market to load the terms etc and confirm. When finished Market should be able to download and wifi can be turned on again.

ABC_Universal said:
Are you using wifi? Market seems to require "initialization" by mobile network.
If this is your case, turn off wifi, open Manage Applications, show all applications, clear the Cache and Data of Market and Download, reopen Market to load the terms etc and confirm. When finished Market should be able to download and wifi can be turned on again.
Click to expand...
Click to collapse
Dude, thank you very very very much. After a whole night trying things, reflashing and so... Finally I decided to follow your advice, and spend 3 € on a single connection, just to download an APP using 3G.
After that, I erased APNs and It is back downloading apps on WIFI only.
Thanks!
By the way, this little thing about google and vodafone bussines, is crap. I don't get why I am supposed to pay if i want to use market.
Anyway, Thank you

3 € is indeed steep. Glad it works for you.

ABC_Universal said:
3 € is indeed steep. Glad it works for you.
Click to expand...
Click to collapse
Yes, 3G connection is kinda expensive here. BTW, what app can I use to block any Data , excepting WIFI ?
I've given APNDroid a shot, but it feels kinda ratty...
Thanks!!

Extended controls, switchpro widget can add a switch on home screen for APN toggle.

Galaxy s3 not connecting to google/some apps when connected on WiFi

Hey guys, I've been searching for problems first before posting but I've yet to find a thread that actually fixes this specific problem. It's a little different than the other threads I've seen. Basically my phone can connect to my interwebs and I can browse webpages on dolphin browser but I can't connect to the play store. I've tried going to the play store on my desktop and trying to download apps to my phone that way but they never start downloading on my phone. I've tried resetting my router, multiple times yet it only worked once and hasn't worked any other trys after that. I've also tried dialing multiple " *# " numbers, some don't even connect and *#0011#* gave me an error about my connectiong and an invalid MMI. My router is secured through a WPA-key. Another thing that just recently started up was that snapchat would give me an error when I open it saying it has stopped working. Unrelated perhaps but maybe not.
I've been able to connect to other routers at other houses and my school, sometimes they work and sometimes they don't. I've noticed that when the wifi signal icon turns blue then everything will work. When it's grey, it's a complete toss up on whether it'll work or not.
I'm running Cyanogen Mod 10.2-20130925
I can't post pics because i'm too new... only created this to get a solution

rlstric1 said:
Hey guys, I've been searching for problems first before posting but I've yet to find a thread that actually fixes this specific problem. It's a little different than the other threads I've seen. Basically my phone can connect to my interwebs and I can browse webpages on dolphin browser but I can't connect to the play store. I've tried going to the play store on my desktop and trying to download apps to my phone that way but they never start downloading on my phone. I've tried resetting my router, multiple times yet it only worked once and hasn't worked any other trys after that. I've also tried dialing multiple " *# " numbers, some don't even connect and *#0011#* gave me an error about my connectiong and an invalid MMI. My router is secured through a WPA-key. Another thing that just recently started up was that snapchat would give me an error when I open it saying it has stopped working. Unrelated perhaps but maybe not.
I've been able to connect to other routers at other houses and my school, sometimes they work and sometimes they don't. I've noticed that when the wifi signal icon turns blue then everything will work. When it's grey, it's a complete toss up on whether it'll work or not.
I'm running Cyanogen Mod 10.2-20130925
I can't post pics because i'm too new... only created this to get a solution
Click to expand...
Click to collapse
If you did a factory reset when you upgraded to 10.2, then there isn't much you can do. If you have not done that, do it.

Aerowinder said:
If you did a factory reset when you upgraded to 10.2, then there isn't much you can do. If you have not done that, do it.
Click to expand...
Click to collapse
No, I haven't factory reseted it. I'm trying to avoid any factory resets to lose my information but right about now I'd try anything. Do you have an up to date guide on flashing ROMs and keeping my contacts?

rlstric1 said:
No, I haven't factory reseted it. I'm trying to avoid any factory resets to lose my information but right about now I'd try anything. Do you have an up to date guide on flashing ROMs and keeping my contacts?
Click to expand...
Click to collapse
Contacts are synced to your Google account. But you can export them from the contacts app just to be safe.
You can back up user app data with one of the billion back up apps on the market. Only user apps though, never system apps.
This way, you will only need to redo the system settings. Factory reset will make you lose 20-30 minutes if you're slow.

Very Weird Connectivity Issue, Help Me DEBUG it?

So I have been noticing a very specific series of steps, that are 100% of the time making me to restart my Mobile Data Connection to make it work again, here's what happens:
Open WhatsApp, make sure that you are on Mobile Data (3G/4G) and working fine.
Send a video (>1MB) to the WhatsApp Status on Mobile Data (3G/4G)
The video will start showing sending, but will take a very long time and fail.
Internet will stop working now, nothing would work.
Then go to *#*#4636#*#* menu and restart the Mobile radio power.
Internet starts working again.
This I have been doing since last one month, and has never failed me even once, the internet works fine before this with 10-20Mbps speed on 3G/4G, but as soon as I start sending a video on WhatsApp status, this happens everytime.
Any idea what's causing the issue and how to debug this?

rootSU said:
So I have been noticing a very specific series of steps, that are 100% of the time making me to restart my Mobile Data Connection to make it work again, here's what happens:
Open WhatsApp, make sure that you are on Mobile Data (3G/4G) and working fine.
Send a video (>1MB) to the WhatsApp Status on Mobile Data (3G/4G)
The video will start showing sending, but will take a very long time and fail.
Internet will stop working now, nothing would work.
Then go to *#*#4636#*#* menu and restart the Mobile radio power.
Internet starts working again.
This I have been doing since last one month, and has never failed me even once, the internet works fine before this with 10-20Mbps speed on 3G/4G, but as soon as I start sending a video on WhatsApp status, this happens everytime.
Any idea what's causing the issue and how to debug this?
Click to expand...
Click to collapse
With a user name of rootSU I would have figured you would have run the basics already but from this thread I guess not. Start with a logcat. That will tell you what is going one. Most likely its whatsapp bogging the connection down so bad that it needs a restart. I cant say for sure as whatsapp is not really used by many people in my country.

zelendel said:
With a user name of rootSU I would have figured you would have run the basics already but from this thread I guess not. Start with a logcat. That will tell you what is going one. Most likely its whatsapp bogging the connection down so bad that it needs a restart. I cant say for sure as whatsapp is not really used by many people in my country.
Click to expand...
Click to collapse
That's the first thing I did, but couldn't make much sense out of it.
I have taken the whole logcat dump again today in a file, but don't know what to look for actually in it.
Can upload the file here, but it contains too much of device information to be uploaded publically.
If you can make anything out of it, can send you the file in PM though.