Narrowing down the issue with my Pixel 2 XL. Long story short, when the phone is unplugged and the screen turns off, it freezes and the only remedy is to hold the power button for 15+ seconds until it reboots.
But here's the weird thing... after this happens, the USB port only works for power - not data. But I found a way to get data back. If I power off the device, then plug it in via USB-C to the computer (Macbook Pro) and hold volume down while starting, it goes into Fastboot mode as it should. If I then boot to TWRP and then boot the device, USB data works again.
Tried:
Multiple full factory zip flashes to both slots, wiping all data
Multiple ROMs - LineageOS, Arrow, Pixel Edition with updated partitions, CalyxOS (Googleless ROM), Stock (Android 8 - 11)
With or without Magisk
The only thing I haven't tried is multiple versions of TWRP. Currently I'm using TWRP 3.6.0_9-0.
I've experienced similar screen-off freezing issues on this device and my Nexus 6 when using a kernel that has too low frequencies. But not sure if that's an indication of components going bad or what.
Some additional background on the issue here:
Anyone have their P2XL die out of nowhere?
I gave my P2XL to my wife about 6 months ago when her P2 had battery issues. She wakes me up in the middle of the night last hight to tell me the phone died. Won't turn on, won't charge, just dead. I've never had a phone do this before. Tried...
forum.xda-developers.com
Any similar issues or suggestions?
Narrowing things down a bit more...
It seems to only happen once the screen has been off (or AOD turns on) for 1m to 1m 15s. Not sure if this is when Doze kicks in or what.
Is there any way to prevent the phone from deep sleep? I know some kernels have in the past by accident, but is there a way to do it on purpose? Since I only use this phone as a media device, I'm not concerned about battery life. But not being able to turn off the screen is an issue.
Related
It's been three days since my Galaxy Nexus has been behaving weirdly. It says it's charging when is not connected to the plug or the computer. The battery depletes quickly and when it's low on charge it freezes and reboots indefinitely.
I contacted Samsung's customer service, and they told me that it's a connector issue, but what about the freezes and reboots?
Doesn't look normal at all. Are you running stock? If not what ROM/kernal. Have you messed with any power-saver settings or anything of that nature? Different outlet?
I'm running the 4.0.2 GSM default image from Google, factory settings. I reinstalled the original image because I thougth the issues may be caused by the Manhattan custom rom and Franco's kernel.
The thing is all of this happens after I unplug the phone from the outlet: it says is still charging, even if the battery percentage diminishes. It reboots and goes from 40% charge to 11%, then it goes up to 20%. After that it's all freezes and reboots, until it doesn't power up again.
Pro tip really quick: Power button + Vol down to take a screenshot
Seems like it might be a battery hardware issue?
I'm having a problem with my Verizon galaxy nexus. The screen goes nuts with phantom touches. Happens a couple times a day. If I turn the screen off, then on it fixes it for a couple minutes. Rebooting fixes it for a few hours or more.
I factory reset, updated to Codename 3.8 from 3.6.6, tried different kernels. Have the same problem. I did restore with titanium backup, would that have brought the problem back if it's a software problem?
I turned on show screen touches in developer options, to make it easier to see when this is happening and what the problem is. It usually shows 1 or 2 extra touches, sometimes more.
Coming from a clean install?
Get the phone back to original software, lock him and unlock later (that erase everything)
Then install CNA or other rom you like.
(sorry for the bad english, just wanna help)
I think I narrowed down the problem. I think it happens when the phone is plugged into the charger then gets to 100% charged.
When I unplugged the phone when this is happening, but leave the screen on, it keeps going til the battery goes to 99%, then starts working normally.
I'm not certain yet cause it doesn't happen every time the phone is 100% charged, but that seems to be the only time it happens.
Edit:
It also happens when the phone is less than 100% charged and plugged into the charger when usb fast charge is enabled.
I have had my P607T for a couple of months now. It is box stock no changes. Over the last few weeks I have noticed that it will reboot while using various apps. (Fliipboard, Chrome, Clash of Clans, Papyrus...) They don't seem to all be heavy graphics or network. The only symptom is that the screen starts to flash then "bang" reboot (and trouble rebooting when not plugged in). It would not be too annoying except that it will loose wifi settings and the wallpaper. I have tried different wallpapers (saw a thread blaming the live wallpapers ) Unloaded some apps (had another phone issue with FitBit and HTC blink on my N4). I stay away from CoC (my base has been raided so often now ...). Any thoughts? I am really trying to like this tablet more than my old ASUS Transformer but this reboot and reset wifi is a pain.
Thanks in Advance,
marka
manderson8898 said:
I have had my P607T for a couple of months now. It is box stock no changes. Over the last few weeks I have noticed that it will reboot while using various apps. (Fliipboard, Chrome, Clash of Clans, Papyrus...) They don't seem to all be heavy graphics or network. The only symptom is that the screen starts to flash then "bang" reboot (and trouble rebooting when not plugged in). It would not be too annoying except that it will loose wifi settings and the wallpaper. I have tried different wallpapers (saw a thread blaming the live wallpapers ) Unloaded some apps (had another phone issue with FitBit and HTC blink on my N4). I stay away from CoC (my base has been raided so often now ...). Any thoughts? I am really trying to like this tablet more than my old ASUS Transformer but this reboot and reset wifi is a pain.
Thanks in Advance,
marka
Click to expand...
Click to collapse
Have you tried a factory reset? I'd make tmobile replace it
was hoping to avoid the reset button. Tried it and still giving trouble it rebooted while restoring apps. I bought the tablet on ebay, I don't think TMO will take it back. oh well I'll keep poking about.
thanks,
I experience exactly the same problem since the update to 4.4.2 (kitkat): The screen starts to flash, suddenly the tablet reboots. I tried a factory reset multiple times, also removed the SD card and reflashed the ROM via KIES, nothing helped so far. Also, even when plugged into the outlet for several hours the tablet didn't charge at all (I think it stopped charging when the screen saver kicks in).
A couple of weeks ago I filed a RMA request (my dealer sent the tablet to Samsung), yesterday I got it back. It was charged at 60% and when I plugged it to the outlet it actually charged (even when the screen went off). But after about one hour (the battery was still > 60%) the flashing reappeared and after a while the tablet started to reboot again. Interestingly the battery now showed only 2% and the low battery warning appeared.
I think the problem might occur only when the battery runs low (which happens very fast as something seems to drain the battery), while android still shows a much higher battery level . Never experienced these problems when the tablet was plugged in so far.
Wall-E said:
I experience exactly the same problem since the update to 4.4.2 (kitkat): The screen starts to flash, suddenly the tablet reboots. I tried a factory reset multiple times, also removed the SD card and reflashed the ROM via KIES, nothing helped so far. Also, even when plugged into the outlet for several hours the tablet didn't charge at all (I think it stopped charging when the screen saver kicks in).
A couple of weeks ago I filed a RMA request (my dealer sent the tablet to Samsung), yesterday I got it back. It was charged at 60% and when I plugged it to the outlet it actually charged (even when the screen went off). But after about one hour (the battery was still > 60%) the flashing reappeared and after a while the tablet started to reboot again. Interestingly the battery now showed only 2% and the low battery warning appeared.
I think the problem might occur only when the battery runs low (which happens very fast as something seems to drain the battery), while android still shows a much higher battery level . Never experienced these problems when the tablet was plugged in so far.
Click to expand...
Click to collapse
At least I don't feel so alone with this issue... I have been paying more attention to my build up process since the factory reset. I found, the other night quite by accident, that when I logged in to Twitter the reboot started. So for the next few days I have left Twitter off the machine and it is doing better. I suspect that something is hitting the power drain (like you mention) and that causes it to have problems. In that thought I have also turned off the power saving mode and auto screen now just to add to the list of things I am avoiding.
Rgds,
manderson8898 said:
At least I don't feel so alone with this issue... I have been paying more attention to my build up process since the factory reset. I found, the other night quite by accident, that when I logged in to Twitter the reboot started. So for the next few days I have left Twitter off the machine and it is doing better. I suspect that something is hitting the power drain (like you mention) and that causes it to have problems. In that thought I have also turned off the power saving mode and auto screen now just to add to the list of things I am avoiding.
Rgds,
Click to expand...
Click to collapse
Have you considered rooting and using root apps to stop the apps from being able to do such things?
Hi everyone,
I recently installed Lollipop on my ZL. Now I have some very strange issues:
- On external power, everything works as usual, even for prolonged times (e.g., navigation with Google Maps)
- When on battery power, everything is fine as long as the screen is off (e.g., I will receive SMS, mails, all notifications, ...)
- When the screen is on, cellular reception will fail after some time (~10-20 seconds), but opening apps that don't need wireless connections (or GPS) work fine.
- Cycling through flight mode will turn the phone off immediately
- The same if I turn on WiFi or GPS
- Once turned off, the phone won't boot again. It will get to the first splash screen (Sony/Xperia), sometimes even to "powered by android", but that's it. The "reset" button on the back doesn't help. The phone will reset (one vibration, then three), but that's it.
- If I connect an external power source, the LED will turn red, the first splash screen appears and afterwards, I can boot the phone normally
- When cycling through the failing boot sequences on battery power a few times, the battery appears to be on low charge after rebooting again on an external power source. However, it actually isn't, as the battery indicator suddenly jumps upwards after a while.
Now, this all seems to be battery-related issues - or even more precise, battery indicator-related issues, as the battery itself isn't drained more quickly than usual (at least it doesn't appear this way). Could the battery indicator got somewhat screwed up by the upgrade to Lollipop? If so, what should I do? Just let the battery drain on standby for some days? I'm a bit baffled and the phone is more or less useless in that state except when on external power.
Exactly the same over here.
According to this topic it's a battery problem. But before I updated to Lollipop, I didn't have this issues!
i have the same problem....
hello..i have the same problem.... someone have a solution ... please ...
JosterNL said:
Exactly the same over here.
According to this topic it's a battery problem. But before I updated to Lollipop, I didn't have this issues!
Click to expand...
Click to collapse
I'm experiencing a weird problem with my M8. The unit would turn itself off all of a sudden. This happens without a low battery warning and no other error messages or warning displayed on screen. No beeps or audio cues, either. I would be looking at it and using it as per normal when it would just power down and turn off all by itself. This has happened twice in the last two weeks. In both instances, they have these in common:
a) Battery was low but not critically so. IIRC, the first time it happened the battery was at 25% and the latest incidence the battery was at 18%. The low battery warning usually given at 15% power wasn't displayed.
b) In both cases, I've just only turned the display on & started using the M8 for less than 15 seconds before it turns off.
c) In both instances, the mobile data & GPS was on. Wifi was off. Phone wasn't charging and the camera/flash was also off.
What I do after this happens is I would go home & charge the phone using the original M8 charger. The charging battery icon would be displayed and the charging level tallies with the last charge level that I see before the phone turns off. I let the phone charge for about 10 minutes or so before tinkering with it.
What's frustrating is that after these sudden shutdowns, some of my settings were reset & the phone will be wonky. I had to re-do the settings in both the settings app & also Google settings according to my preferences. Some default apps were cleared as well, so the phone would ask which app I'd like to use for my Home screen (either Sense Home or Nova Launcher, which I use exclusively). Some developer options were reset too, e.g animation scale etc. Other basic settings as well, such as auto updating apps in Google Play Store.
Also, first time it happened, I was locked out of my phone. The lock screen is displayed but all the PIN combinations I've tried seems to be wrong. The lock screen would go off after I try inputting the PIN. Restart by pressing vol button with power button didn't work at all. I'd touch the screen, the lock screen will be displayed, I'd try inputting PIN but I guess it's wrong because the screen just goes off. In the end, I had to reset the PIN number using Android Device Manager on Chrome running on my desktop PC. Only then was I able to access my phone. My wallpaper was reset, although my app icons on the desktop was the same as before. Apps were all there.
The 2nd time this happened was yesterday. I wasn't locked out of my phone but all my text messages (SMS) were lost. No other loss of data, as far as I can tell. But some of the settings, default app preferences & also app permissions were reset. Had to redo them all over again. Getting a bit tiring, this.
I don't understand what's happening. My M8 is on 6.0, stock ROM & unrooted. Never rooted. I've done the battery calibration steps once but that was before the Marshmallow update. When my M8 was running Lollipop, there were times when it would turn itself off as well but it was triggered by using the camera flash at low battery levels. However, settings, app preferences & permissions were not reset at all then.
Has this happened to anyone? What could be wrong? Would appreciate any & all feedback Thanks in advance.
This happens to me too. My battery is dodgy and it turns itself off when the battery is displaying anywhere up to 30%!! What I have found is that if you attempt to turn the phone on and it turns back off during the boot process then this is what screws up the settings. As long as it is charging and completes the boot without turning off then the settings are fine.
This is a MM problem. Wasn't present with LP as you and others have reported.
The only possible fixes on your end is to do a factory reset and then run the phone down until it shuts off and then charge to 100% with the phone still off. You can also try holding power+vol up+vol down for 2 minutes. This should wipe battery calibration stats. These suggestions may or may not resolve the problem but are worth trying.
Sent from my HTC One_M8 using XDA Free mobile app
Its happening to me!
I thought this was MM issue but i have flashed cm 14.1 and still the same problem is happening. My phone turns of somewhere between 15%-30% everytime. I have tried re-calibrating the battery but it didn't help. Now i am thinking to sell the device due to this issue.
My girlfriend had the same problem with her HTC one M8.
I've replaced the memorycard with a new one last week and it didn't happen since. Hopefully this will solve the problem
Hi together.
I want to give an information about my experience with sudden shut off. I had this issue with my M8 since about six months now. Tried the stuff with recalibrating the accu without success.
Last thing I did was changing the accu. And now everything is all right. The power is remaining much longer over the daily use and I can bring it down below 15% without sudden death.