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I am very happy with this phone, and comparing to my S8 and OG Pixel XL to me the screen is better.
However last night I noticed the black smear. For perspective I was in a dark room, night light was on, and screen at about 20%.
My question is, is this a hardware defect or something that can be fixed by a software update? I'm just trying to avoid going through an RMA, although earlier the better so I don't end up with a refurb.
From what I understand that is a hardware defect. I don't have that issue on mine so you may want to contact Google about it.
Jaygo7 said:
I am very happy with this phone, and comparing to my S8 and OG Pixel XL to me the screen is better.
However last night I noticed the black smear. For perspective I was in a dark room, night light was on, and screen at about 20%.
My question is, is this a hardware defect or something that can be fixed by a software update? I'm just trying to avoid going through an RMA, although earlier the better so I don't end up with a refurb.
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send a photo to google support. they will determine if it needs a replacement. the earlier the better.
Are you referring to this? This is my post from a few days ago. I was apparently seeing the shadow at the bottom for the lockscreen PIN. https://forum.xda-developers.com/showthread.php?t=3692615
tfc87 said:
Are you referring to this? This is my post from a few days ago. I was apparently seeing the shadow at the bottom for the lockscreen PIN. https://forum.xda-developers.com/showthread.php?t=3692615
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it's something completely different.
I finally replaced my screen, but after two weeks the screen some kind of "glare" round the edges of it, I always loved dark themes, this is very noticeable, it happened in my past redmi 3 a day out of the box, so I definitely think is a Xiaomi issue, I'll post pictures of what I'm talking about
drumandbassfreak said:
I finally replaced my screen, but after two weeks the screen some kind of "glare" round the edges of it, I always loved dark themes, this is very noticeable, it happened in my past redmi 3 a day out of the box, so I definitely think is a Xiaomi issue, I'll post pictures of what I'm talking about
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Hi! This is kind of light leak (or something like that)
Have you ever contacted who changed your screen?
Maybe with another screen you can solve the issue.
What is your screen vendor? "tianma" or "shenchao"? (check it out dialing *#*#6484#*#* in software version, tp version)
Well, last time I checked it was tianma (with MIUI and stock panel) the dealer told me that the screen was original part. But I think I will not complain, I noticed yesterday that if I use the screen for a long time, it goes slowly disappearing until screen looks perfectly fine, pretty weird tho
Mine is the same too , tianma panel . So dissapointed with xiaomi build quality
I think first thing to do after getting RN5 is to switch colour temperature to cold in setting and use it like that for as long as possible. I did that for first few weeks then switched back to standard mode and so far no ghosting or image retention problem (I'm using my whyred since 18th of May). Tianma panel as well
Sent from my whyred using XDA Labs
Hi everyone. I had a really strange issue hit me today. All was going great these few months but suddenly today my screen seems washed out. Blacks don't seem to be black but light greyish. And playing YouTube videos such as the one attached look terrible like it is a heavily compressed JPEG with terrible color clipping. It used to play perfectly before this. You can see the color clipping around where the dark area meets some light in the 2nd image (sample.jpg).
Strangely enough, taking a screenshot, it is really how the video should look (Screenshot_20190721-230137-01.jpeg).
Just wondering if anyone had this issue before? Not sure if it was a recent software update. I'm still on December update on my end so perhaps it's one of the apps.
A reboot also did not seem to resolve the issue.
Thanks in advance everyone
namura said:
Hi everyone. I had a really strange issue hit me today. All was going great these few months but suddenly today my screen seems washed out. Blacks don't seem to be black but light greyish. And playing YouTube videos such as the one attached look terrible like it is a heavily compressed JPEG with terrible color clipping. It used to play perfectly before this. You can see the color clipping around where the dark area meets some light in the 2nd image (sample.jpg).
Strangely enough, taking a screenshot, it is really how the video should look (Screenshot_20190721-230137-01.jpeg).
Just wondering if anyone had this issue before? Not sure if it was a recent software update. I'm still on December update on my end so perhaps it's one of the apps.
A reboot also did not seem to resolve the issue.
Thanks in advance everyone
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December? Update your phone first, preferably with a full image if you are unlocked. If that doesn't work, backup your data and do a FDR to rule out a hardware issue. If you end up calling Google for support this will be step number one, so you may as well get it over with. If you are not unlocked already, now would be a good time to do it. Unlocking will wipe the phone for you.
Update your phone buddy.
Just updated to the July update and it's still the same. The video looks terrible on my phone when compared to a Poco F1. Any chance I could trouble you guys to see if you are noticing the same banding/washed out colors on your phones as well?
Played some other videos and the same problem also occurs, especially when there's contrasty scenes. It's as though, my screen bit depth went down a little and it looks a bit like a heavily compressed JPEG when contrasty or backlit scenes appear
I looked at the same video in your OP and it looked fine. I am on Q beta 5.
fury683 said:
I looked at the same video in your OP and it looked fine. I am on Q beta 5.
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Thanks fury683! I'm guessing it's probably a hardware issue of sorts. Even some of the default wallpapers are showing banding at times
Same issues are showing up on wallpapers and images as well. Those areas where there are transitions seem to be smudging and all like a low color depth display. Moved on to Q Beta 5 and the problem still remains. The issue seems to be how the screen handles dark/dim transitions.
Just wondering if anyone has any idea how to reset the screen parameters/calibration etc?
namura said:
Same issues are showing up on wallpapers and images as well. Those areas where there are transitions seem to be smudging and all like a low color depth display. Moved on to Q Beta 5 and the problem still remains. The issue seems to be how the screen handles dark/dim transitions.
Just wondering if anyone has any idea how to reset the screen parameters/calibration etc?
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Any luck? I started facing this problem on Pixel 3a since a few days
Facing the exact same issue on my Pixel 3 XL. Were you able to find a solution?
Check your color choices under display settings. Try Boosted if it's not already selected. Maybe you had it on Boosted, and somehow it went back to Natural?
Same problem here...
I've noticed that same issue on my 3xl. Looks really bad, both wallpaper and YouTube blocky and compressed.
I have faced the same issue on my pixel 3xl recently. Have contacted the google support. They don't seem to acknowledge that it's an issue that's been occurring frequently. Instead they tell me it's just for my phone. Can anyone bring it to notice of the concerned authorities. I wish this is an issue which has been since pixel 2xl. And they refuse to cover it since the phone is out of warranty
What did you provide them as evidence? Ive sent a few YouTube screenshots and my wallpaper on home screen as it has bad banding at the top. All darks are horribly blocky no matter what quality I have YouTube at
I have sent them pictures of night sky i have taken and other such pictures in instagram where the contrast is very much evident. I have given my phone to the repair service and they said its a case of display mura. But i cant imagine such issues in a phone within an year and half of purchase.
4 days ago, after 2 years using pixel 3 xl I have the same issue. My screen is washed out. I don't have black any more. It is unacceptable buy a phone that costed more then U$ 700 and after 2 years I have to replace it because of screen issue. My battery is perfect, my phone never dropped and everything is working except the screen. I will give up to buy Google's phones. The only one I never had problem was nexus 5, all rhe others nexus 6p, pixel xl and now pixel 3 xl I had basic problems that if I have bought a Samsung or other famous brand will never have it. It is really a shame!
I am having this issue too ! Crazy Google Pixel. No point of buying after discontinuing google photo unlimited storage. Another disappointing issue after buzzing sound for front camera.
Left: Pixel 3 XL, blocky night sky.
RIght: Pixel 2 XL, everything looks normal.
Hi. This is also happening to me.
I'm on a P3 XL.
I believe that detailing what you were doing when you noticed the change may help discover how this is happening.
For starters, this happened to me some time ago and it suddenly fixed itself. Granted, I had the washed screen for months probably and I can't recall how it solved itself, or maybe I solved it by doing something accidentally.
Anyway, this happened again today and now I'm back with the washed screen.
I was watching a YouTube video in full screen with the volume very high, phone was hooked to charger. After a while I quit the application and realized that my screen's colours were messed up again.
It's as if there's a white matte all over the screen affecting the overall accuracy of the colors. the screen's colours get worse the less brightness there is. And when playing videos, especially on YouTube, the darkest areas appear blocky as if the video used a very low compression rate. This blockiness effect is dissipated if I manually increase the screen brigthness, but this is not a practical solution because the colors are still wrong.
My device is rooted with Magisk.
Latest Android security update June 2021.
I use YouTube Vance in root mode, instead of vanilla YouTube.
I am facing the same issue on my pixel 3 XL. Does anyone know hoe to fix this. I have two Pixel 3 XL. The one showing this color distortion has a bit brighter or I can say more white screw than the other. One is working fine till now. I updated to S beta 5 and this happened both are running same version of software and same settings.
Hi thr, new to pixel lineup. Got mine in a very cheap rate in marketplace like 200 usd. But now i can see the same issue. Also my top speaker is distorted in music playback like its broken or something. And most annoyingly a portion of the left side screen has low sensitivity where it misses the touches and scrolls. Which is very disturbing for typing experience. Please dont tell me to reset, coz i did it during the purchase. I am in the middle of a project and i dont have money for a new device, please help.
I normally listen to buds, so I didn't notice on Day 1, but it's Day 6.
I noticed the bottom speaker tends to distort/rattle on low end even when not on Max volume. Is this normal for some of y'all?
This is what I use to test low-end
(1st track)
And my ROG 6 fails playing these tracks clearly in Poweramp.
Granted I am using a Treble-Bass preset on the EQ, but I always time the bass and low-end a few steps down because #1 I don't want bass must, and I want more clarity. I use the same disks for every device I use, phone/tablet speakers, earbuds, speakers... And everything performs great. But the ROG 6 just can't? I did do minor testing on Day 1 and didn't hear anything, but now I do hear noticable vibration.
Should I take it back? Is it normal and I'm being overly analytical?
I got my phone from Mobile Advance. They said if they couldn't replicate my issue, they charge a 20% restocking fee. Problem is 20% of $1200 is $240.
So please tell me y'all are hearing distortion/rattling too and it's not just me.
You can hear the distortion best at 13 seconds into investigation and the next 5 or 6 seconds after that.
And on Minstrel the audio is clearly clipping and distorting.
Volume is 80%
EQ looks like:
https://imgur.com/a/N6Qu3CI
This is a bass and treble boost, but it's so mild that it shouldn't be straining the speakers
System EQ is flat.
I also dealing with this:
https://imgur.com/ScSJ6il
https://imgur.com/lg8vyFX
Two pictures of ROG 6 in the dark, only difference is the phone is flipped. You can notice some pretty significant light bleed
yes its normal.
Danishblunt said:
yes its normal.
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Even at low volume
Even the light bleed?
Here are the images, didn't img url doesn't work here
https://imgur.com/a/ujSt17a
These light smudges are the top corner of the phone displaying a #000000 black image, photographed by an LG v60.
All my other AMOLED devices I have in the house display this image so black you can't even tell the screen is actually on. My ROG 6 can't
Rottytops said:
Even at low volume
Even the light bleed?
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Click to collapse
Sad to say but yes.
As for your screen its ASUS rather poor implmentation of "green tint fix". You probably notice the lowest brightness level of the ASUS is much higher than some of your other phones, its their way of working around the green tint of these samsung panels.
The downgrade in hardware for the speakers + AMP is the reason why the quality isnt as good. The days of 1 amp per speakers are long gone.
On ASUS forums people are complaining about speakers a lot.
If you want more examples of how your speakers will go down the drain:
at 0:46
0:38
Honestly sounds like the speakers are about to blow up, even at lower volume levels. ASUS doesn't really give a damn tho, they claimed they "couldnt reproduce it" despite literally everyone else is able to easily reproduce it, honestly sounds like ASUS can't fix it and pretend its not a thing.
It's a repeat of the Rog3 where ASUS refused to fix the display where I had to come along and fix it via my kernel. Unless you find some devs that own the device and are bothered enough to fix it, you're out of luck.
Danishblunt said:
...
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I already issued a return for replacement. Not super hopeful after this thread but maybe the replacement will be better? I have/had a 30-day return window so if there was ever a time to try a replacement, now's the time.
Rottytops said:
I already issued a return for replacement. Not super hopeful after this thread but maybe the replacement will be better? I have/had a 30-day return window so if there was ever a time to try a replacement, now's the time.
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So distortion should be hardware issue to issue for replacement?
Lossani said:
So distortion should be hardware issue to issue for replacement?
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Screen bleed was.
They could just argue the speakers are supposed to sound like how they do.
Screen bleed is undeniable.
And it really doesn't matter what excuse you/I/anyone should have to try for another replacement, if you have a 30 day return option to ameliorate a $1200 device investment, you should probably use it.
Hello has this distortion been fixed? Is the distortion only with the Chinese variants that have been flashed with global rom? Is the distortion affecting all batches or are there some batches that don’t have the distortion? I’m thinking of buying the global version, any help and info would be appreciated
Not fixed.
Sent back for replacement.
My model is the one sold by mobile advance for the North America region compatible with North American radios
Rottytops said:
Not fixed.
Sent back for replacement.
My model is the one sold by mobile advance for the North America region compatible with North American radios
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Thanks for the reply, I’m buying mine from eBay but it’s a global edition so hoping it’s a good batch
Thanos88 said:
Thanks for the reply, I’m buying mine from eBay but it’s a global edition so hoping it’s a good batch
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Make sure it's an authorized seller for the best buyer protection, best refund policy, and probably lower price. If you buy from a more riskier account.
I say that because you can buy from an independent seller and still likely get an ROG 6, but if you nit pick some things about the screen and speakers like I did, you most likely won't have much options to deal with it.
I got my phone 10 days before it's release, new in box sealed, unused phone... And 5 days later my problems started showing up.
Had I got my phone not from an authorized seller, of likely have a harder time convincing them for a replacement
Rottytops said:
Make sure it's an authorized seller for the best buyer protection, best refund policy, and probably lower price. If you buy from a more riskier account.
I say that because you can buy from an independent seller and still likely get an ROG 6, but if you nit pick some things about the screen and speakers like I did, you most likely won't have much options to deal with it.
I got my phone 10 days before it's release, new in box sealed, unused phone... And 5 days later my problems started showing up.
Had I got my phone not from an authorized seller, of likely have a harder time convincing them for a replacement
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Click to collapse
Thanks for this information. I’m buying from a eBay business seller and they have a 30 day no quibble return policy. I’ll put the rog through extensive testing the second I receive it. Is the speaker issue the only problem I should look out for ? Anything else I should check ?
Thanos88 said:
Thanks for this information. I’m buying from a eBay business seller and they have a 30 day no quibble return policy. I’ll put the rog through extensive testing the second I receive it. Is the speaker issue the only problem I should look out for ? Anything else I should check ?
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Speaker distortion is on the low end. So on base heavy audio, you'll hear rattling.
High end may sound a little tinny.
You can make the argument that these "Problems" were intentional and thats how they're supposed to sound.
However the faint glow of light bleed on the screen is a legit problem. It's an only noticable in low light but once you notice it, it's impossible to not notice.
AMOLED is supposed to have every pixel be it's own lightsource. So if the value is #000000, then the black should be so black that you can't even tell the display or that pixel is even supposed to be on. Well on my phone, it doesn't/didn't.
Not my only AMOLED devices don't have this is problem.
But the real big issue of having this faulty screen issue within 7 days of ownership is that the only other person here is telling me "Oh that's normal"
Rottytops said:
Speaker distortion is on the low end. So on base heavy audio, you'll hear rattling.
High end may sound a little tinny.
You can make the argument that these "Problems" were intentional and thats how they're supposed to sound.
However the faint glow of light bleed on the screen is a legit problem. It's an only noticable in low light but once you notice it, it's impossible to not notice.
AMOLED is supposed to have every pixel be it's own lightsource. So if the value is #000000, then the black should be so black that you can't even tell the display or that pixel is even supposed to be on. Well on my phone, it doesn't/didn't.
Not my only AMOLED devices don't have this is problem.
But the real big issue of having this faulty screen issue within 7 days of ownership is that the only other person here is telling me "Oh that's normal"
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Would you say those issues are major in terms of will they affect future use? Are they irritating at all or can you look past them?
I just ordered my rog 6 from a uk seller brand new sealed so I’ll post on here about the sceeen and speakers if any issues that you’ve mentioned
They're nitpicking reasons that I felt I had to address because I was still within 30 days of a return/replace.
They're livable problems you could learn to tolerate.
But when ROG 6's own site and resellers are drawing extra attention to it's screen and speakers as marketing material to describe how they're the best, then you should expect them to be the best.
Rottytops said:
They're nitpicking reasons that I felt I had to address because I was still within 30 days of a return/replace.
They're livable problems you could learn to tolerate.
But when ROG 6's own site and resellers are drawing extra attention to it's screen and speakers as marketing material to describe how they're the best, then you should expect them to be the best.
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Thank you for all of your info. Please update on this thread when you’ve received your replacement & if your replacement still has the same issues or not.
And I agree, ASUS put so much hype behind this phone and it’s turned out to be a disappointment
Rottytops said:
They're nitpicking reasons that I felt I had to address because I was still within 30 days of a return/replace.
They're livable problems you could learn to tolerate.
But when ROG 6's own site and resellers are drawing extra attention to it's screen and speakers as marketing material to describe how they're the best, then you should expect them to be the best.
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Click to collapse
Sadly the screen is just some leftover garbage. E4 has been replaced by E5 last year. The speakers used to have dedicated amp per speaker (rog3) they also removed that. Its a massive downgrade. The E4 panel is nothing special either, ull find it on budget phones.
Just got my "replacement" with some good and bad news.
Good news. I got much better sounding speakers. The same problem I heard as little as 60% volume doesn't manifest itself until 100%
Bad news... Kind of... The light bleeding, fringing, glowing, whatever you wanna call it, is technically worse on the new model. It's no longer exclusive to the one corner of the phone, it fills up most the screen from top to bottom.
While this may sound worse than before, and technically is... But because the issue is more evenly distributed across the screen, it makes for a far, far less distracting issue. While it isn't 100% true black,
No longer is my eye drawn to the the one corner on dark screens. Now the entirety of the screen seems like it matches.
I suppose these phones arent going to come completely "perfect"
But as long as I can ignore or can't notice the issues, I'm more content. Out of sight, out of mind.
I purchased a new Galaxy S21 FE a few weeks ago, and I noticed that while the screen is responsive 90-95% of the time, every so often it won’t respond to a tap or swipe, necessitating an extra prod (or a few). Whether it's not pulling down the notification ceiling when swiping, or missing a key (or space bar) when typing despite tapping it, among others.
To reiterate, it’s not a problem with the screen itself because it mostly works fine, but every so often the software interacting with the display that responds to touches seems to glitch. And it’s not connected to any specific part of the screen either. And the phone in general is fast, and there's no lag in animations so it's not a refresh rate issue either.
I should note that a few months ago I returned a new Galaxy A53 with a similar issue. And a relative of mine with the Galaxy A32 5G said she has the same problem as well.
Does anyone else experience this with the S21 FE or any other recent Samsung phones? My 2016 Samsung phone's display/touch has none of these problems, despite being slower in general due to its age, and it being from the Samsung J series.
Anyone?
I come from an s20, and I received the s21 fe this week, and I noticed a little error, in the touch. It's like sometimes he doesn't recognize the fastest or light touch in a few times.
I admit mine does not feel very precise at times. I cannot pinpoint exactly what's going on but it's like it's slippery and I do not have a great accuracy on it. It did have a problem with the screen jumping up and down when scrolling sometimes but with the recent updates, this issue seems to be solved. However I still feel it is not precise or smooth as a S21 Ultra for example.
caiovinniciusbr said:
I come from an s20, and I received the s21 fe this week, and I noticed a little error, in the touch. It's like sometimes he doesn't recognize the fastest or light touch in a few times.
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Randi03 said:
I admit mine does not feel very precise at times. I cannot pinpoint exactly what's going on but it's like it's slippery and I do not have a great accuracy on it. It did have a problem with the screen jumping up and down when scrolling sometimes but with the recent updates, this issue seems to be solved. However I still feel it is not precise or smooth as a S21 Ultra for example.
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Please report it in the Samsung members app. With more people reporting these bugs, there's more of a chance that a patch will be released.
xda-eh said:
Anyone?
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Yes, me. Got this phone a few weeks ago and have noticed it randomly not responding to a tap, pinch or swipe. Exact symptoms as you.
Wondered if this was a known issue with Samsungs or not and whether there was a software patch for it.
Any luck?
+1
I already wrote about it somewhere.
Often I have to double-click first or press a button, then a fingerprint will work. I can't find when this occurs. And I'm sure, this comes in December with Android 13.
tuncan said:
And I'm sure, this comes in December with Android 13.
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Actually, in my case it seems to have gotten a little better after the Android 13 update, but it's still a problem.
I was adamant that this issue was the device itself. But funnily enough, having removed the glass screen protector, the problem has disappeared.
It must've been that layer interfering with touch recognition.
daveshirman said:
having removed the glass screen protector, the problem has disappeared.
It must've been that later interfering with touch recognition.
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In my case removing the protector doesn't help.
I don't use a screen protector on my phone.
I am having the same issue anyone got any fix?