I am very happy with this phone, and comparing to my S8 and OG Pixel XL to me the screen is better.
However last night I noticed the black smear. For perspective I was in a dark room, night light was on, and screen at about 20%.
My question is, is this a hardware defect or something that can be fixed by a software update? I'm just trying to avoid going through an RMA, although earlier the better so I don't end up with a refurb.
From what I understand that is a hardware defect. I don't have that issue on mine so you may want to contact Google about it.
Jaygo7 said:
I am very happy with this phone, and comparing to my S8 and OG Pixel XL to me the screen is better.
However last night I noticed the black smear. For perspective I was in a dark room, night light was on, and screen at about 20%.
My question is, is this a hardware defect or something that can be fixed by a software update? I'm just trying to avoid going through an RMA, although earlier the better so I don't end up with a refurb.
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send a photo to google support. they will determine if it needs a replacement. the earlier the better.
Are you referring to this? This is my post from a few days ago. I was apparently seeing the shadow at the bottom for the lockscreen PIN. https://forum.xda-developers.com/showthread.php?t=3692615
tfc87 said:
Are you referring to this? This is my post from a few days ago. I was apparently seeing the shadow at the bottom for the lockscreen PIN. https://forum.xda-developers.com/showthread.php?t=3692615
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it's something completely different.
from past couple of days i am having a weird issue, i have changed 3 smartphones in last few days naming Honor 8, Redmi note 5 pro, Oppo F7 and now currently having mi a2. The issue i am facing is common among all phones, i see LCD uneven backlight or sometimes yellowish tint only at bottom , i never experience this issue before but its like when u see it u cant unsee. Now on Mi A2 if i look at top corners i see the right corner more darker than the left its very very little to notice but same goes for it if u see u cant unsee it, its been only 15 days since i am using this phone but due to that problem i am going to sale it ,Obviously i am not in loss because phone is new and a person is willing to buy it at same price, but the thing bothers me is that its happening to me on other sets, please care to explain how to resolve this issue may be to move on AMOLED or what but trust me this half different shade thing on LCD really really bothers me because i have a reading habit so white backgrounds are enemy . any suggestion or explanation would be welcome
Hi everyone. I had a really strange issue hit me today. All was going great these few months but suddenly today my screen seems washed out. Blacks don't seem to be black but light greyish. And playing YouTube videos such as the one attached look terrible like it is a heavily compressed JPEG with terrible color clipping. It used to play perfectly before this. You can see the color clipping around where the dark area meets some light in the 2nd image (sample.jpg).
Strangely enough, taking a screenshot, it is really how the video should look (Screenshot_20190721-230137-01.jpeg).
Just wondering if anyone had this issue before? Not sure if it was a recent software update. I'm still on December update on my end so perhaps it's one of the apps.
A reboot also did not seem to resolve the issue.
Thanks in advance everyone
namura said:
Hi everyone. I had a really strange issue hit me today. All was going great these few months but suddenly today my screen seems washed out. Blacks don't seem to be black but light greyish. And playing YouTube videos such as the one attached look terrible like it is a heavily compressed JPEG with terrible color clipping. It used to play perfectly before this. You can see the color clipping around where the dark area meets some light in the 2nd image (sample.jpg).
Strangely enough, taking a screenshot, it is really how the video should look (Screenshot_20190721-230137-01.jpeg).
Just wondering if anyone had this issue before? Not sure if it was a recent software update. I'm still on December update on my end so perhaps it's one of the apps.
A reboot also did not seem to resolve the issue.
Thanks in advance everyone
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December? Update your phone first, preferably with a full image if you are unlocked. If that doesn't work, backup your data and do a FDR to rule out a hardware issue. If you end up calling Google for support this will be step number one, so you may as well get it over with. If you are not unlocked already, now would be a good time to do it. Unlocking will wipe the phone for you.
Update your phone buddy.
Just updated to the July update and it's still the same. The video looks terrible on my phone when compared to a Poco F1. Any chance I could trouble you guys to see if you are noticing the same banding/washed out colors on your phones as well?
Played some other videos and the same problem also occurs, especially when there's contrasty scenes. It's as though, my screen bit depth went down a little and it looks a bit like a heavily compressed JPEG when contrasty or backlit scenes appear
I looked at the same video in your OP and it looked fine. I am on Q beta 5.
fury683 said:
I looked at the same video in your OP and it looked fine. I am on Q beta 5.
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Thanks fury683! I'm guessing it's probably a hardware issue of sorts. Even some of the default wallpapers are showing banding at times
Same issues are showing up on wallpapers and images as well. Those areas where there are transitions seem to be smudging and all like a low color depth display. Moved on to Q Beta 5 and the problem still remains. The issue seems to be how the screen handles dark/dim transitions.
Just wondering if anyone has any idea how to reset the screen parameters/calibration etc?
namura said:
Same issues are showing up on wallpapers and images as well. Those areas where there are transitions seem to be smudging and all like a low color depth display. Moved on to Q Beta 5 and the problem still remains. The issue seems to be how the screen handles dark/dim transitions.
Just wondering if anyone has any idea how to reset the screen parameters/calibration etc?
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Any luck? I started facing this problem on Pixel 3a since a few days
Facing the exact same issue on my Pixel 3 XL. Were you able to find a solution?
Check your color choices under display settings. Try Boosted if it's not already selected. Maybe you had it on Boosted, and somehow it went back to Natural?
Same problem here...
I've noticed that same issue on my 3xl. Looks really bad, both wallpaper and YouTube blocky and compressed.
I have faced the same issue on my pixel 3xl recently. Have contacted the google support. They don't seem to acknowledge that it's an issue that's been occurring frequently. Instead they tell me it's just for my phone. Can anyone bring it to notice of the concerned authorities. I wish this is an issue which has been since pixel 2xl. And they refuse to cover it since the phone is out of warranty
What did you provide them as evidence? Ive sent a few YouTube screenshots and my wallpaper on home screen as it has bad banding at the top. All darks are horribly blocky no matter what quality I have YouTube at
I have sent them pictures of night sky i have taken and other such pictures in instagram where the contrast is very much evident. I have given my phone to the repair service and they said its a case of display mura. But i cant imagine such issues in a phone within an year and half of purchase.
4 days ago, after 2 years using pixel 3 xl I have the same issue. My screen is washed out. I don't have black any more. It is unacceptable buy a phone that costed more then U$ 700 and after 2 years I have to replace it because of screen issue. My battery is perfect, my phone never dropped and everything is working except the screen. I will give up to buy Google's phones. The only one I never had problem was nexus 5, all rhe others nexus 6p, pixel xl and now pixel 3 xl I had basic problems that if I have bought a Samsung or other famous brand will never have it. It is really a shame!
I am having this issue too ! Crazy Google Pixel. No point of buying after discontinuing google photo unlimited storage. Another disappointing issue after buzzing sound for front camera.
Left: Pixel 3 XL, blocky night sky.
RIght: Pixel 2 XL, everything looks normal.
Hi. This is also happening to me.
I'm on a P3 XL.
I believe that detailing what you were doing when you noticed the change may help discover how this is happening.
For starters, this happened to me some time ago and it suddenly fixed itself. Granted, I had the washed screen for months probably and I can't recall how it solved itself, or maybe I solved it by doing something accidentally.
Anyway, this happened again today and now I'm back with the washed screen.
I was watching a YouTube video in full screen with the volume very high, phone was hooked to charger. After a while I quit the application and realized that my screen's colours were messed up again.
It's as if there's a white matte all over the screen affecting the overall accuracy of the colors. the screen's colours get worse the less brightness there is. And when playing videos, especially on YouTube, the darkest areas appear blocky as if the video used a very low compression rate. This blockiness effect is dissipated if I manually increase the screen brigthness, but this is not a practical solution because the colors are still wrong.
My device is rooted with Magisk.
Latest Android security update June 2021.
I use YouTube Vance in root mode, instead of vanilla YouTube.
I am facing the same issue on my pixel 3 XL. Does anyone know hoe to fix this. I have two Pixel 3 XL. The one showing this color distortion has a bit brighter or I can say more white screw than the other. One is working fine till now. I updated to S beta 5 and this happened both are running same version of software and same settings.
Hi thr, new to pixel lineup. Got mine in a very cheap rate in marketplace like 200 usd. But now i can see the same issue. Also my top speaker is distorted in music playback like its broken or something. And most annoyingly a portion of the left side screen has low sensitivity where it misses the touches and scrolls. Which is very disturbing for typing experience. Please dont tell me to reset, coz i did it during the purchase. I am in the middle of a project and i dont have money for a new device, please help.
I received my replacement device today only to boot it up and find what looks like dead pixels around the selfie camera. Take a look and let me know what you think. The saga of the oneplus 8 pro and crap displays continues....
That most certainly looks like dead pixels to me. I've seen a couple other people with the same issue around the selfie camera and one who had a black rectangle on the bottom right of the display. Turning on DC dimming fixed the black rectangle issue but ultimately it looks faulty and will have to go back a second time
I've been lucky to get one with a decent display but my camera suffers crippling lens flaring if there's a light source to the side of the phone. I think these phones were rushed out the door a tad too quick!
I agree seems like quality control in their manufacturing process is seriously lacking. It's so disappointing because the 7 pro was such a great device. 3 strikes and your out for me so I hope they get it right the 3rd time
abduleo77 said:
I received my replacement device today only to boot it up and find what looks like dead pixels around the selfie camera. Take a look and let me know what you think. The saga of the oneplus 8 pro and crap displays continues....
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Middle looks like a pixel stuck on one color and the cutout is something I’ve seen happen before like a group of damaged pixels around the hole.
Same Issue With My Friend Phone
He just recently bought a brand new 8 and received the same exact issue in the phone hope he gets the replacement asap
Btw did u get the new replacement without any issue?
I had to replace my OnePlus 8 through Assurant and got a device exactly like that, just told them I received a broken unit and they sent me a good one after I sent them the one with dead pixels back.
Luckily I don't have dead pixels on my device, it's about 4 months old now, but I do have some rather over the top wierdness with image retention. like, on this site in dark mode with the grey background I can usually see some wierd yellowish lines in the middle of the screen and whe i've been using for example TWRP for a while for some backup stuff or whatever and reboot on a white background I can see the TWRP text faintly.
It does go away over time but it's very wierd and I'm afraid I'm going to get really bad burn in or permanent image retention over time.
My old note 9 with amoled never had this issue at all. Not even once in 2 years...
I have now had my phone for a little less than 3 days, and I've been happy with the speed it' blazingly much faster than my OnePlus 7T pro. It seems that I forgot my most important task when I buy a new phone: Test the screen quality on grey backgrounds.
One the 2nd day I noticed a faint white bar going through the middle of the screen while using spotify, so this morning I tested my trusty grey backgrounds, and one of them in particular had a nice/shocking result. One the left we see my OP7T with perfect color rendition, on the right the S20 FE that shows a brownish mess with lines going all over the place. I'm sorry for the bad quality cause this was taken on an aging Nokia 7 Plus and I couldn't make the picture sharp no matter what, but it gets the point across.
I did my research. I watched all tech youtubers of note reviews/comment on this phone and I thought since this phone is largely based off of the Galaxy A51 I thought they had the production figured out. But nope.
3 years ago this wouldn't have been as much of a problem, but since I use dark mode all over the place now, I just see these lines all the time, and once you see, you cannot unsee.
Multitouch issue. I have tested another one but same problem. Finally flagship with Snapdragon for EU. But sorry the phone is not complete.
omg it's not a problem you can disenable that line .
I use dark mode and low brightness settings indoors, I've not encountered this banding. I know that if you video the screen on low brightness you can see the screen pulsing but that's not a use case I'm going to deal with.