Black smear - Google Pixel 2 XL Questions & Answers

I am very happy with this phone, and comparing to my S8 and OG Pixel XL to me the screen is better.
However last night I noticed the black smear. For perspective I was in a dark room, night light was on, and screen at about 20%.
My question is, is this a hardware defect or something that can be fixed by a software update? I'm just trying to avoid going through an RMA, although earlier the better so I don't end up with a refurb.

From what I understand that is a hardware defect. I don't have that issue on mine so you may want to contact Google about it.

Jaygo7 said:
I am very happy with this phone, and comparing to my S8 and OG Pixel XL to me the screen is better.
However last night I noticed the black smear. For perspective I was in a dark room, night light was on, and screen at about 20%.
My question is, is this a hardware defect or something that can be fixed by a software update? I'm just trying to avoid going through an RMA, although earlier the better so I don't end up with a refurb.
Click to expand...
Click to collapse
send a photo to google support. they will determine if it needs a replacement. the earlier the better.

Are you referring to this? This is my post from a few days ago. I was apparently seeing the shadow at the bottom for the lockscreen PIN. https://forum.xda-developers.com/showthread.php?t=3692615

tfc87 said:
Are you referring to this? This is my post from a few days ago. I was apparently seeing the shadow at the bottom for the lockscreen PIN. https://forum.xda-developers.com/showthread.php?t=3692615
Click to expand...
Click to collapse
it's something completely different.

Related

Green tint on greys

Is this normal? Greys have a green tint which is really noticeable on low brightness. Is this a limitation of AMOLED? But I don't recall this issue on my 6P or Note 4.
Hmm. Not having this issue...
Greys are really greenish. Though it happens only at some certain brightness level (a little more than the lowest).
The panel apparently is of low quality and has issues with greys. It's detailed in the anandtech.com review
Not noticing this on mine either.
Sent from my ONEPLUS A3000 using Tapatalk
I may have a slight tint on mine on greys, only on one half of the screen though. I'm colourblind so it could be green. I'm thinking it's more purple-ish though...
edios123 said:
Greys are really greenish. Though it happens only at some certain brightness level (a little more than the lowest).
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mr mystery said:
The panel apparently is of low quality and has issues with greys. It's detailed in the anandtech.com review
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EP2008 said:
Not noticing this on mine either.
Sent from my ONEPLUS A3000 using Tapatalk
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thebcooper said:
I may have a slight tint on mine on greys, only on one half of the screen though. I'm colourblind so it could be green. I'm thinking it's more purple-ish though...
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Yes what I had experienced from my last 3 phones I.e galaxy s2,s3,s4,s4 mini,s5 all of em which had amoled screen all have this thing. Its like if u seen u can't able to unseen. But its hard to notice. I think these displays are rather builded like this to work. Even my brother's new s7 has this thing.
rayzen6 said:
Yes what I had experienced from my last 3 phones I.e galaxy s2,s3,s4,s4 mini,s5 all of em which had amoled screen all have this thing. Its like if u seen u can't able to unseen. But its hard to notice. I think these displays are rather builded like this to work. Even my brother's new s7 has this thing.
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On only part of the screen though? I know when tilting AMOLED displays that can happen but head on I don't know. (I've avoided AMOLED up until now because my last couple experiences with older ones was not so nice)
thebcooper said:
On only part of the screen though? I know when tilting AMOLED displays that can happen but head on I don't know. (I've avoided AMOLED up until now because my last couple experiences with older ones was not so nice)
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Yes on part of the screen at bottom its much noticeable in dark.
rayzen6 said:
Yes on part of the screen at bottom its much noticeable in dark.
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Guess that answers that, cheers!. (although mine might be right side of the screen, not bottom)
On my phone, the bottom part is also "greener" than the upper part. This is especially visible when brightness is set low (which I do when not outside, because it totally suffices).
Do more people have this problem?
Would returning the unit and getting a new OP3 make sense, or are these unevennesses typical??
hasenbein1966 said:
On my phone, the bottom part is also "greener" than the upper part. This is especially visible when brightness is set low (which I do when not outside, because it totally suffices).
Do more people have this problem?
Would returning the unit and getting a new OP3 make sense, or are these unevennesses typical??
Click to expand...
Click to collapse
I'm wondering if it's just an AMOLED thing... If it's really really bad then you may be better off RMA-ing it of course.
mr mystery said:
The panel apparently is of low quality and has issues with greys. It's detailed in the anandtech.com review
Click to expand...
Click to collapse
The findings on Anandtech have nothing to do with the quality and everything to do with the calibration, which is just software.
Hi, is it darker like the pics from my thread? I think I have the same issue on my display, just at the middle of the screen.
http://forum.xda-developers.com/oneplus-3/help/dark-line-oled-screen-t3402293
One thought came to me: In the upper half of the OP3 are the parts which get warm when the phone "works". Perhaps the part of the screen which is warmed up regularly loses a bit of green tint, while the lower, colder part remains as it is??? Just a thought...
I get a weird purpley/dark colour on greys and when scrolling white font on black background, but only on minimum brightness.
After reducing brightness below a threshold (just above the minimum) the colours across the display seem to shift
Sent from my ONEPLUS A3003 using XDA-Developers mobile app
I got my replacement phone today. And. The display is even more worse. The colors are uneven, like some of them have here. The bottom is greener and the top slighlty pinkier/the correct color.
Argh. That's what I'm afraid of (sent my device in for replacement on Saturday):
That, as a replacement, simply someone grabs a box with a new device and sends it to me, without testing.
Edios, what did you write in the service request as your reason why you want a replacement? Did you write about the display problems?
Welcome to the lottery...
Does anyone know: If the 2nd device also has a defect, and the 14 day return time since I got the 1st device is already over, can I demand from Oneplus that they take back the 2nd device and that I get my money back??
hasenbein1966 said:
Argh. That's what I'm afraid of (sent my device in for replacement on Saturday):
That, as a replacement, simply someone grabs a box with a new device and sends it to me, without testing.
Edios, what did you write in the service request as your reason why you want a replacement? Did you write about the display problems?
Welcome to the lottery...
Does anyone know: If the 2nd device also has a defect, and the 14 day return time since I got the 1st device is already over, can I demand from Oneplus that they take back the 2nd device and that I get my money back??
Click to expand...
Click to collapse
I didn't even mention the issues, Amazon immediately gave me a replacement.
The problem is, they provide only a single replacement and now insisting to give a refund. But I want this device cos there's no other device that I'm interested in. And it's out of stock also.
For what it's worth, these sound like typical AMOLED issues. There are long threads in the Galaxy S6, S7, etc. forums with people experiencing the exact same thing. AMOLEDs just seem to not be as consistent as LCDs in the quality control department and it's always just the luck of the draw whether you get one with green or pink tints or not.

Grainy screen

Hi guys
I have been struggling with the screen on my phone and i want to know if its only me who is having the grainy screen or there are more people having the same issue. Any solid color on the phone appear to be noisy and dirty. People in google are persisting that this is one of the characteristics of the screen and is normal. I cant believe that.
I have had one RMA and the second XL is the same as the first one, first device was shipped from the factory on 31 October and the second one on 31 november.
Should i stop overlooking this issue and live with it or should i push for another RMA?
Compared to my Note 8, the Pixel 2 XL is indeed grainy, however I found it's only noticeable on white/light gray backgrounds, and is hardly noticeable above 35% brightness. My friend's Pixel 2 XL is the same way so I assume this is "normal" for this phone.
The display is a grainy piece of ****. Had 4 phones, all the same, all noticeable even at max brightness on white backgrounds. Makes the screen look like paper. Photos look noisier when viewed on the phone as a result too. If it bothers you, best move onto a new phone.
I've heard the reports of a grainy screen. I've seen 5 Pixel 2 XLs (3 in a Verizon store, mine and a co-workers) and none of them have been grainy.
jimv1983 said:
I've heard the reports of a grainy screen. I've seen 5 Pixel 2 XLs (3 in a Verizon store, mine and a co-workers) and none of them have been grainy.
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That's a different news. There is also another fact that its not visible if you don't really look for it on my phone but when you see the grain there is no way back. That's when you would say ignorance is a bliss. Still i would like to hear more from others if there is noise (i rather call it noise) on the screen or not.
Guyinlaca said:
Compared to my Note 8, the Pixel 2 XL is indeed grainy, however I found it's only noticeable on white/light gray backgrounds, and is hardly noticeable above 35% brightness. My friend's Pixel 2 XL is the same way so I assume this is "normal" for this phone.
Click to expand...
Click to collapse
Thanks for your reply im more interested to look into differences in grain visibility on pixel 2 xl's, because i have read very uneven comparisons for the same device and none is consistent. Some say they see it some say they don't. I can see the grain in all situations with 20% brightness and also with 100%, if there are some cases which phones are grainless (if that's even a word) i would like to report this to google. In your case all of what you have seen are dirty AF. ( They call it dirty screen effect on tv's)
I had 2 Pixel 2 XL over the last 3 weeks. 1st one did not have any noticeable grainy screen. Had to exchange for spontaneous reboots.
The 2nd Pixel I have now suffers from what you are describing, the graininess is notable from minimum to maximum brightness most pronounced on light grey and white backgrounds. In main setting menu, scrolling black text on white background such as websites and YouTube comments. In fact, this is noticeable to me on the 1st setup screen when you power on a new Pixel the 1st time. My looks like snowflake of old CRT screen, or using a matte screen protector. Unfortunately, it is very difficult to capture with any camera I have.
There are couple of long threads here you can search for grainy screen, and you will find few posts on it.
Check out Ars Technica's pictures of the grainy screen.
https://arstechnica.com/gadgets/201...view-the-best-android-phone-you-can-buy/2/#h3
Here is Erica Griffin from YouTube on the same issue (6:40):
https://www.youtube.com/watch?v=0JjbMT_x6CM&t=503s
Both of my Pixels was manufactured on 13/11/17, and they also have different degree where blue shift becomes apparent, so I think it is a pure luck if the next Pixel's screen you get might not have a grainy screen that you will notice.
At this point, from all my research it seems most screen of the Pixel 2 XL will have some imperfections compared to latest Samsung screens find in iPhone, Galaxy, OnePlus and the smaller Pixel 2. This is due to the immaturity of LG's OLED screen technology and the lack of any batch or individual screen calibration at the factory.
For me, the whole package of smooth UI and fastest security updates means I will overlook the Pixel's screen imperfection compared the my Galaxy S8+. But it does irk me for Google to charge similar price as Galaxy/Note and iPhone, when they know they can not provide a visual experience anywhere close to those phones. Even the OnePlus 5T I compared in store have a much better screen in terms of non-graininess, lack of pronounced blue shift and maximum brightness.
This is a bummer. The grainyness on mine is faint, but definitely there. Kinda wish I hadn't noticed it but in all honesty I kinda wondered why some pics didn't look quite as good on my phone as they do on my wife's pixel 2. I made trade this for a pixel 2 and be done with it.
Don't have this issue. I prefer gray wallpapers and I don't see this issue. I just tried looking at all white wallpapers and didn't see this issue either. Over on Android Central there seem to be a few people with this issue but the vast majority do not seem to have it and/or notice it.
pixelsquish said:
Don't have this issue. I prefer gray wallpapers and I don't see this issue. I just tried looking at all white wallpapers and didn't see this issue either. Over on Android Central there seem to be a few people with this issue but the vast majority do not seem to have it and/or notice it.
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Click to collapse
I think for the majority it may be more about not noticing as opposed to not having the issue.
mlin said:
I think for the majority it may be more about not noticing as opposed to not having the issue.
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Click to collapse
Perhaps. I see it on a couple wallpapers here and there but it's rare - but I believe those are just not high rez enough for this screen. That graininess commonly happens when resolution of the image is lower than that of the screen it's being displayed on as far as I know.
mlin said:
I think for the majority it may be more about not noticing as opposed to not having the issue.
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Click to collapse
That is what i also think is happening because i tried to check how many would notice the grain on my phone this friday. The baits were my friends. And only one noticed it. The rest noticed after i told them what to look for.
It is really a shame for google to think they would be able to compete with pixel 2 xl in such a tough market with thus screen and the price tag. I had high hopes for this phone and i have waited for so long to buy a pixel.
Anyways i received an email from a high level supervisor in google's hardware department saying:
"I am sorry for the inconvenience caused to you due to this. As I can see that the phone is working as intended and there is no issue with the device. In this case, we cannot process a replacement for the device. If you want, we can go ahead and check for the refund options of the device. "
Now i want to see what other phone you guys would think i can replace this with. I cant deal with Samsung's bloatware so no S8 or S8+ or note 8 please.
I notice it on white backgrounds but then I realized it's an overlay and it looks grainy because the screensaver shows through a bit on app drawers and such.
Sent from my Pixel 2 XL using Tapatalk
cyber_b_u_g said:
That is what i also think is happening because i tried to check how many would notice the grain on my phone this friday. The baits were my friends. And only one noticed it. The rest noticed after i told them what to look for.
It is really a shame for google to think they would be able to compete with pixel 2 xl in such a tough market with thus screen and the price tag. I had high hopes for this phone and i have waited for so long to buy a pixel.
Anyways i received an email from a high level supervisor in google's hardware department saying:
"I am sorry for the inconvenience caused to you due to this. As I can see that the phone is working as intended and there is no issue with the device. In this case, we cannot process a replacement for the device. If you want, we can go ahead and check for the refund options of the device. "
Now i want to see what other phone you guys would think i can replace this with. I cant deal with Samsung's bloatware so no S8 or S8+ or note 8 please.
Click to expand...
Click to collapse
I'm thinking of getting the Pixel 2, if I do decide to replace my 2 XL. It really is a fantastic phone other than the screen. Right now I'm trying to decide how's much the screen bothers me.
cyber_b_u_g said:
That's a different news. There is also another fact that its not visible if you don't really look for it on my phone but when you see the grain there is no way back. That's when you would say ignorance is a bliss. Still i would like to hear more from others if there is noise (i rather call it noise) on the screen or not.
Click to expand...
Click to collapse
On the 3 in the Verizon store and my co-worker's I didn't have much time to look under lots of different conditions but on my own I've actually tried to see if. Different colored backgrounds, scrolling on white, different brightness levels, etc. Basically any situations people mentioned and still nothing. Besides the minor blue tint at off angle viewing (which I don't do anyways) I think the screen looks fantastic.
I somehow made a decision to go with the original pixel 2 xl (htc u11+) it has almost the same specs but 128gb, 6gb ram same cpu. Great screen.performance should be on par. It should be fine. What do you guys think?
cyber_b_u_g said:
I somehow made a decision to go with the original pixel 2 xl (htc u11+) it has almost the same specs but 128gb, 6gb ram same cpu. Great screen.performance should be on par. It should be fine. What do you guys think?
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Seems like a great device. Personally I'm going to stick with the Pixel experience if I trade my phone in. I'd rather have a smaller screen with all the benefits of a pixel than something outside of the Pixel line
It is what it is. If you can't live with it, then it's time to move on :d.
Screen is fine to me. Yeah it's not the best. But if you get a decent one it's good. The grain is there but only noticeable if you stick to the screen to your face and look out for it
If you see it in normal use I would say its a faulty screen
Just entered the phone lottery with a request for RMA. Leaving the Verizon store very reassured. The display on their demo model, while it had some blue shift, had no graininess. I couldn't believe how terrible my screen looked compared to the floor model. Fingers crossed I get a good one.

Is the display that bad.

I'm either going to buy the Pixel 2 or the Pixel 2 XL. Is the display on the XL really that bad? Should I stick with the Pixel 2, or is the issues with the XL over hyped. Those that have this phone, give me all the reasons to , or not buy this phone.
Display is just fine, and if you end up having problems Google has been RMAing them. I had burn in on my last one and no questions asked when I sent the picture of it they had one sent. Once they added the different color modes ( I Still use natural as Saturated looks horrible IMO) I think it fixed a lot of peoples "problems" with it. Yea there is blue shift but you only really notice it on a white screen when you turn the phone. Rarely am I using it on everyday use and be like "damn I really hate this blue" Go get it, try it for the 14 days or whatever the return period is and if you dont like the screen go ahead and return it for the little one. I dont think you can go wrong with either though.
Gilley said:
Display is just fine, and if you end up having problems Google has been RMAing them. I had burn in on my last one and no questions asked when I sent the picture of it they had one sent. Once they added the different color modes ( I Still use natural as Saturated looks horrible IMO) I think it fixed a lot of peoples "problems" with it. Yea there is blue shift but you only really notice it on a white screen when you turn the phone. Rarely am I using it on everyday use and be like "damn I really hate this blue" Go get it, try it for the 14 days or whatever the return period is and if you dont like the screen go ahead and return it for the little one. I dont think you can go wrong with either though.
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Click to collapse
I can live with blue tint. I don't look at my phone from odd angles, so I could care less. I'm more concerned with the burn in, and image retention. I'm coming from a OG Pixel, and I don't have any issues with it at all.
jmartin72 said:
I can live with blue tint. I don't look at my phone from odd angles, so I could care less. I'm more concerned with the burn in, and image retention. I'm coming from a OG Pixel, and I don't have any issues with it at all.
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Click to collapse
Yea I mean is it the best display out? No. I grab my wife's iPhone X and I really see how inferior it is to that. But is it a bad display? No. I think it's just luck of the draw on if you get one that is gonna burn in or not. The one I had did it in 4 days. This one I've had for 2 weeks and nothing yet. But like I said. Google seemed really good about returning it when I did say that it had it and just had to take pictures to prove it. Next email was the link to put the "purchase" on new one until they received old one back. If the smaller pixel didn't have the bezels I would have went with that because after using an s8 just for the couple months from when I had my OG pixel to this one I kinda grew on the size with a big screen. Like I said, go pick one up and just try it out. You will love it either way
jmartin72 said:
I can live with blue tint. I don't look at my phone from odd angles, so I could care less. I'm more concerned with the burn in, and image retention. I'm coming from a OG Pixel, and I don't have any issues with it at all.
Click to expand...
Click to collapse
Both the Pixel 2 and the 2 XL have burn in although the 2 XL is worse. You'll probably notice your Pixel 1 has it to if you look closely enough at grey backgrounds full screen.
The Pixel XL 2 screen in my book is a lot nicer than the 2 even with the burn in. It's got much nicer whites (a little bluer) than the slightly red Shamsung one in the pixel 2 and you hardly notice the burn once you realise the phone is just THAT good.
Jonathan-H said:
Both the Pixel 2 and the 2 XL have burn in although the 2 XL is worse. You'll probably notice your Pixel 1 has it to if you look closely enough at grey backgrounds full screen.
The Pixel XL 2 screen in my book is a lot nicer than the 2 even with the burn in. It's got much nicer whites (a little bluer) than the slightly red Shamsung one in the pixel 2 and you hardly notice the burn once you realise the phone is just THAT good.
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Click to collapse
My OG Pixel doesn't have any burn in at all.
I think the screen problem would only be an issue if you are OCD. If you try to find faults and stress about it you will end up hating the device. However if you ignore the screen problem and make the most of the device then you will absolutely love it
display is great IMO
blue shift is the only issue i can actually reproduce, and the ridiculous angle at which it occurs means i literally never experience it during normal use
I personally love the screen. For me it's better than original Pixel. But must say that i wasn't very happy until i rooted and tuned it a bit.
Out of box the screen was too dark for my likings. I'm not talking about the brightness level. What i mean is that darks are very aggressive in most cases.
However, i wouldn't go back to the original Pixel.
Black smear is the only thing I've ever noticed that's meh to me but it was there on other OLED displays I've used too. IMO...shiz on the display was overblown.
AndrasLOHF said:
Black smear is the only thing I've ever noticed that's meh to me but it was there on other OLED displays I've used too. IMO...shiz on the display was overblown.
Click to expand...
Click to collapse
Smearing is way worse on the 2XL I have than I had on any of the phones in my sig. Love OLEDs for a long time, but the smearing is something that I notice that I'm hoping an update will address.
Other than that, the display has been fine for me. Blue tint not an issue and no burn in for me.
chriskwarren said:
Smearing is way worse on the 2XL I have than I had on any of the phones in my sig. Love OLEDs for a long time, but the smearing is something that I notice that I'm hoping an update will address.
Other than that, the display has been fine for me. Blue tint not an issue and no burn in for me.
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Click to collapse
Google need to tweak the gamma to make it better
---------- Post added at 07:59 PM ---------- Previous post was at 07:45 PM ----------
jmartin72 said:
I'm either going to buy the Pixel 2 or the Pixel 2 XL. Is the display on the XL really that bad? Should I stick with the Pixel 2, or is the issues with the XL over hyped. Those that have this phone, give me all the reasons to , or not buy this phone.
Click to expand...
Click to collapse
The screen is good. The issues are over hyped. And just so you know I am OCD with my screens and hate any sort of uneven tints etc. It took me 4 oneplus 5t to get one with a reasonably uniform screen. My pixel has a more uniform screen than all 4 of them. I will break down the issues and give. my experience. But keep in mind each unit may differ but if you get one that's as Intended this is what you should experience too
1. Blue tint. This is no issue. You might notice it if you tilt the screen at angles...but during every day use you never notice it, after a few days you forget about it all together
2. graininess. I think they all have this to some degree. But I can only see a tiny bit of grain if I put the phone in low brightness and stare at it unnaturally close to my face. So again never an issue in every day use
3. Black smear/black crush. Yes this is a problem. But you will only notice it at very low brightness, late at night.
This is actually a software issue. So it's nice to know it can be potentially fixed through an update
4. Touch problems. I noticed having to tap things a couple times when I first had it. But since the last update I haven't noticed any touch sensitivity issues at all
I don't think it's even a case of ignore the screen problems and enjoy the phone...the screen is pleasant and the problems simply are not there's unless you get a dud of course
Hope this helps
Screen is just fine. Gorgeous really.
AndrasLOHF said:
Black smear is the only thing I've ever noticed that's meh to me but it was there on other OLED displays I've used too. IMO...shiz on the display was overblown.
Click to expand...
Click to collapse
This.
The display is not good...unless you get a good one. QC is extremely inconsistent.
Other than the blue tint (which I don't really care about) mine is great. No complaints and thats coming from an S8 plus and Note FE which both have great screens
sent from my Pixel 2 XL or Note FE
My black XL 2 were terrible with blue tint but the Panda screens have been ok
Sent from my SM-N950U using Tapatalk
AndrasLOHF said:
Black smear is the only thing I've ever noticed that's meh to me but it was there on other OLED displays I've used too. IMO...shiz on the display was overblown.
Click to expand...
Click to collapse
I agree on the black smear point. That's really the only real issue I have with the phone but it only happens in low light situations. I was able to work around it by using lux, cflumen, and an app called screen balance. I agree that the whole blue shift thing was blown out of proportion because when are you not looking directly at your phone: perpendicular to your face lol. On the other hand I do understand why people are upset. Lots of money spent therefore expecting perfection.
I have no issues with my display. There's been zero burn in, and I never notice the blue shift. It's definitely there, but it's only at extreme angles and 99.9 percent of the time I'm looking at my screen head on. Now that the saturated color space has been added the screen looks just as good as my boyfriend's note 8.
I've also had issues with black smear, but it's not as much of a problem for me as the black crush. Watching darker videos on low to mid brightness can make it difficult to see the details in a scene.
I got my phone a week ago and haven't noticed any problems with my screen. The blue tint I never noticed because I don't look at it from an angle. The burn in I haven't noticed but will try to keep an eye on it
Sent from my Pixel 2 XL using Tapatalk

Blue Shift Still An Issue

I have read/watched a lot recently about how the Pixel 2 XL's issues have been "fixed" so I thought I would try one for myself. The first screen that comes up when you boot the device is all white, so I had a chance to immediately see if the blue shift was in effect. I am sorry to say it is TERRIBLE. As you can see from the attached image, my Nexus 6P shows a white screen while the Pixel 2 XL screen is quite blue, and the effect is worse in person.
This is very disappointing, and I wanted to let everyone know that this is still an issue. I guess it's not true that Google did something to fix this issue on the hardware/manufacturing side. About 2 hours after delivery, I already have everything boxed up and ready to ship back to Google. The Google chat rep tried to give me the line of "This is how advanced POLED technology works" but I told her to just look at the picture again. My Nexus 6P has almost no blue shift at all even at more extreme angles. Just sitting on the table in front of me should not make the screen turn blue. I use my phone like that a lot, so this would be something I would notice often on the Pixel2 XL
I have owned more Android and Nexus phones than I can count, and I am not trying to hate here. I just want to voice my disappointment and communicate to the community that this issue is still a thing.
mrhumble1 said:
I have read/watched a lot recently about how the Pixel 2 XL's issues have been "fixed" so I thought I would try one for myself. The first screen that comes up when you boot the device is all white, so I had a chance to immediately see if the blue shift was in effect. I am sorry to say it is TERRIBLE. As you can see from the attached image, my Nexus 6P shows a white screen while the Pixel 2 XL screen is quite blue, and the effect is worse in person.
This is very disappointing, and I wanted to let everyone know that this is still an issue. I guess it's not true that Google did something to fix this issue on the hardware/manufacturing side. About 2 hours after delivery, I already have everything boxed up and ready to ship back to Google. The Google chat rep tried to give me the line of "This is how advanced POLED technology works" but I told her to just look at the picture again. My Nexus 6P has almost no blue shift at all even at more extreme angles. Just sitting on the table in front of me should not make the screen turn blue. I use my phone like that a lot, so this would be something I would notice often on the Pixel2 XL
I have owned more Android and Nexus phones than I can count, and I am not trying to hate here. I just want to voice my disappointment and communicate to the community that this issue is still a thing.
Click to expand...
Click to collapse
I never heard it was ever fixed just that it is not really a nusense for people wanting all the other benefits vs the 6p I still prefer the colder pixel 2xl white over the warm 6p white but the Sony Xperia xz2 phones have the best I have seen but I have not seen newer Samsung phones that claim to have the best screen
Over the 3 I would still choose the pixel 2xl
Sent from my Pixel 2 XL using Tapatalk
I wish I hadn't bought a pixel... So much regret
mrhumble1 said:
I have read/watched a lot recently about how the Pixel 2 XL's issues have been "fixed" so I thought I would try one for myself. The first screen that comes up when you boot the device is all white, so I had a chance to immediately see if the blue shift was in effect. I am sorry to say it is TERRIBLE. As you can see from the attached image, my Nexus 6P shows a white screen while the Pixel 2 XL screen is quite blue, and the effect is worse in person.
This is very disappointing, and I wanted to let everyone know that this is still an issue. I guess it's not true that Google did something to fix this issue on the hardware/manufacturing side. About 2 hours after delivery, I already have everything boxed up and ready to ship back to Google. The Google chat rep tried to give me the line of "This is how advanced POLED technology works" but I told her to just look at the picture again. My Nexus 6P has almost no blue shift at all even at more extreme angles. Just sitting on the table in front of me should not make the screen turn blue. I use my phone like that a lot, so this would be something I would notice often on the Pixel2 XL
I have owned more Android and Nexus phones than I can count, and I am not trying to hate here. I just want to voice my disappointment and communicate to the community that this issue is still a thing.
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Click to collapse
Yeah i notice the same. But honestly in day to day use it isn't bad enough for me to consider another phone. I bought mine in November from VZW so it may be a newer model with this fixed to some extent
Sent from my Pixel 2 XL using Tapatalk
mudminnow said:
I bought mine in November from VZW so it may be a newer model with this fixed to some extent
Click to expand...
Click to collapse
I just got the phone delivered TODAY. I checked the IMEI and the manufacture date is January 9th. That's not terribly recent but still months after release.
I might order another one after I get a refund and see if it is the same, but that would be my last attempt. I should not have to gamble and rely on luck to get a phone that I can use at a slight angle and not have the damn thing turn blue. This is ridiculous.
I never look at my phone in such extreme angles. If anything, your Nexus 6P looks too yellow to me in that angle. It's far from the best but head on it's fine enough for me.
EeZeEpEe said:
I never look at my phone in such extreme angles. If anything, your Nexus 6P looks too yellow to me in that angle. It's far from the best but head on it's fine enough for me.
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Click to collapse
I don't think having the phone on the table in front of me like that is an "extreme angle". I put my phone on the table next to my laptop like that all the time, so I would notice this daily. True I would not have a Nexus 6P sitting next to it to compare it to, but now that I already know the screen on this Pixel 2 XL turns blue my brain will keep making the association.
HAZ DISSAPOINT!!!
mrhumble1 said:
I don't think having the phone on the table in front of me like that is an "extreme angle". I put my phone on the table next to my laptop like that all the time, so I would notice this daily. True I would not have a Nexus 6P sitting next to it to compare it to, but now that I already know the screen on this Pixel 2 XL turns blue my brain will keep making the association.
HAZ DISSAPOINT!!!
Click to expand...
Click to collapse
Just use the phone. It's not that serious.
I just received my phone this week...I have VERY slight blue showing at off angles, not enough for me to exchange or care. Previous phone was a Moto X Pure....This phone is amazing.
64gb black
Manufacture date Feb 6
Just use the phone dude. It's been released for almost 6 months and you still complaining about such silly issue? If it's that bad for you then simply pick another phone.
Sent from my Pixel 2 XL using Tapatalk
?
I guess I didnt realize people were still complaining about this. Ive had my P2XL for about 4 months now and this has not been an issue, let alone a deal breaker for me at all. And I too came from the 6P. In fact, I had to get my 6P out a couple of weeks ago, and having them side by side, I cant believe the difference in the screens. The P2XL looks much better to me. Is there some blue in the screen at extreme angles? Yes. Does it detract from the performance of the phone or any of its features? No. The 6P was, in my opinion, the best phone Ive owned of many, many, many Android phones, but the P2XL has easily replaced it as my #1.
Dont bother getting another one. We'll just see another post saying, "A week later and blue shift still not fixed! ZOMG!".
blsrbl said:
Just use the phone dude. It's been released for almost 6 months and you still complaining about such silly issue? If it's that bad for you then simply pick another phone.
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Click to collapse
1. "Still complaining about..." : How can I "still complain" about a device I just bought?? It just arrived yesterday. I bought one and gave it a chance before commenting.
2. "... such silly issue": It's not a silly issue to me, and for you to say so is kinda rude. Who are you to tell me what is a deal-breaker on a device I spent my own money on?
3. "Simply pick another one"?? What other 6-inch, Google-made, clean-Android device is there? There is no other choice.
You and others can accept the device for what it is if you want. I don't want to spend $700 for a device that has an issue I will notice every day for the next 1-2 years.
mrhumble1 said:
1. "Still complaining about..." : How can I "still complain" about a device I just bought?? It just arrived yesterday. I bought one and gave it a chance before commenting.
2. "... such silly issue": It's not a silly issue to me, and for you to say so is kinda rude. Who are you to tell me what is a deal-breaker on a device I spent my own money on?
3. "Simply pick another one"?? What other 6-inch, Google-made, clean-Android device is there? There is no other choice.
You and others can accept the device for what it is if you want. I don't want to spend $700 for a device that has an issue I will notice every day for the next 1-2 years.
Click to expand...
Click to collapse
1. You knew what you were getting into. It's had the shift since day one.
2. You didn't even give the phone a chance. Your pic was still at the setup screen. Seriously, you can get used to it.
3. He didn't say pick another Google phone. There's a good handle of alternatives with better screens if it is that serious to you.
JoeNeckbone said:
I just received my phone this week...I have VERY slight blue showing at off angles, not enough for me to exchange or care. Previous phone was a Moto X Pure....This phone is amazing.
64gb black
Manufacture date Feb 6
Click to expand...
Click to collapse
This is good info, so thanks!! Your phone was made about a month after mine, so maybe that has an effect. I hope that if I get another one it is like yours and I can keep it.
mrhumble1 said:
This is good info, so thanks!! Your phone was made about a month after mine, so maybe that has an effect. I hope that if I get another one it is like yours and I can keep it.
Click to expand...
Click to collapse
I got mine last week from Google, black 64 and it has way less of a shift than my brothers v30. I would say mine totally shifts blue at about 45 degrees from dead on, his does almost right away. His phone is 3 months old now. Not sure of his build date. Mine was December '17
In my experience oled panels always experience some shifting. Even the iPhone x I've handled.
Sent from my Pixel 2 XL using Tapatalk
mrhumble1 said:
I have read/watched a lot recently about how the Pixel 2 XL's issues have been "fixed" so I thought I would try one for myself. The first screen that comes up when you boot the device is all white, so I had a chance to immediately see if the blue shift was in effect. I am sorry to say it is TERRIBLE. As you can see from the attached image, my Nexus 6P shows a white screen while the Pixel 2 XL screen is quite blue, and the effect is worse in person.
This is very disappointing, and I wanted to let everyone know that this is still an issue. I guess it's not true that Google did something to fix this issue on the hardware/manufacturing side. About 2 hours after delivery, I already have everything boxed up and ready to ship back to Google. The Google chat rep tried to give me the line of "This is how advanced POLED technology works" but I told her to just look at the picture again. My Nexus 6P has almost no blue shift at all even at more extreme angles. Just sitting on the table in front of me should not make the screen turn blue. I use my phone like that a lot, so this would be something I would notice often on the Pixel2 XL
I have owned more Android and Nexus phones than I can count, and I am not trying to hate here. I just want to voice my disappointment and communicate to the community that this issue is still a thing.
Click to expand...
Click to collapse
Looking at your picture the Pixel 2 XL looks better. Sure, it looks to have a very cool color temperature but it's also next to a Nexus 6P which is too warm(reddish). The Pixel 2 XL in that picture is much closer to neutral white. Also that's a pretty extreme angle. Mine is about the same at that angle and at normal viewing angles it looks great. It certainly isn't the BEST display I've seen in my entire life in terms of color temperature but it is good. Certainly better than the Nexus 5X I had before which was too cool even at direct viewing and better than the Nexus 6P which is too warm.
mrhumble1 said:
1. "Still complaining about..." : How can I "still complain" about a device I just bought?? It just arrived yesterday. I bought one and gave it a chance before commenting.
2. "... such silly issue": It's not a silly issue to me, and for you to say so is kinda rude. Who are you to tell me what is a deal-breaker on a device I spent my own money on?
3. "Simply pick another one"?? What other 6-inch, Google-made, clean-Android device is there? There is no other choice.
You and others can accept the device for what it is if you want. I don't want to spend $700 for a device that has an issue I will notice every day for the next 1-2 years.
Click to expand...
Click to collapse
You will get a colour shift on almost any AMOLED device you can purchase. I have two Galaxy Note 8 phones sitting next to me, and they both shift red and pink off angle. So would you rather have a slightly cool shift when you look at your phone off angle? or a red / pink hue?
The S8+ shifts as does the S9+.
I notice it, but it does not bother me, as it is NOT an issue.
Use it for a week or two, don't obsess over it, use the display head on like 99% of people do, and you will forget it soon enough.
Cooler displays are much better than the reddish or yellowish displays of iphones or samsungs.
Jonathan-H said:
You will get a colour shift on almost any AMOLED device you can purchase.
Use it for a week or two, don't obsess over it, use the display head on like 99% of people do, and you will forget it soon enough.
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Click to collapse
Thank you very much for telling me how to use my device, that I paid for and own. It never would occur to me to NOT use the device the way I want to, but to DO WHAT OTHER PEOPLE DO REGARDLESS OF WHAT I WANT. That makes so much sense I don't know why it never occurred to me. /s
As for "other screens have color shift too", that's irrelevant. Yes, my Nexus 6P has some, but it's slight and only at really crazy angles. That's why I posted a picture of the two side-by-side. I had both of them in my hands, and compared them myself. One (6P) had a very acceptable level of shift, the other (Pixel 2 XL) was not acceptable.
I guess the good news for me is that so many of you have phones that don't show much blue shift. That means that if I order another one, I have a decent chance to get one that's better.
My Pixel 2 XL has the issue but I never notice it. I look at my phone normally, not on a weird angle that means I cannot see the top right corner. That's the bit I don't get, you have to twist the viewing angle to a position that makes using the screen useless anyway and then rant it's got a blue tint. You can't see the text properly anyway so why do you want to use your phone at the angle? Lots of screens have tints if you view them at the WRONG angle.
How's this for an issue?:
I've had my 2 xl for about 2 weeks. It's a refurb from Amazon deal.of the day.
The display generally has the colder blue whites,which I like, that my preference. But, sometimes while using it, the white background on the screen will suddenly switch to this warm-ish white, seems pinkish to me. I'll try to use my phone off axis when it does that because I prefer the cold blue whites (like my essential phones display, - I LOVE that display)
Anyone else experiencing anything like this? I googled it and am not seeing anything - other people comaining about blue shift. (I'd like it to have 'blue shift' all the time lol)
FWIW: all the refurbs Amazon sold seem to be VZW branded, and I'm on Jan 05 2019 SW update. (Oh, and of course I'm pissed the refurbs are VZW, didn't know until it arrived, was so looking forward to unlocked bootloader and root and joining custom ROM community again.

Sudden washed out colors

Hi everyone. I had a really strange issue hit me today. All was going great these few months but suddenly today my screen seems washed out. Blacks don't seem to be black but light greyish. And playing YouTube videos such as the one attached look terrible like it is a heavily compressed JPEG with terrible color clipping. It used to play perfectly before this. You can see the color clipping around where the dark area meets some light in the 2nd image (sample.jpg).
Strangely enough, taking a screenshot, it is really how the video should look (Screenshot_20190721-230137-01.jpeg).
Just wondering if anyone had this issue before? Not sure if it was a recent software update. I'm still on December update on my end so perhaps it's one of the apps.
A reboot also did not seem to resolve the issue.
Thanks in advance everyone
namura said:
Hi everyone. I had a really strange issue hit me today. All was going great these few months but suddenly today my screen seems washed out. Blacks don't seem to be black but light greyish. And playing YouTube videos such as the one attached look terrible like it is a heavily compressed JPEG with terrible color clipping. It used to play perfectly before this. You can see the color clipping around where the dark area meets some light in the 2nd image (sample.jpg).
Strangely enough, taking a screenshot, it is really how the video should look (Screenshot_20190721-230137-01.jpeg).
Just wondering if anyone had this issue before? Not sure if it was a recent software update. I'm still on December update on my end so perhaps it's one of the apps.
A reboot also did not seem to resolve the issue.
Thanks in advance everyone
Click to expand...
Click to collapse
December? Update your phone first, preferably with a full image if you are unlocked. If that doesn't work, backup your data and do a FDR to rule out a hardware issue. If you end up calling Google for support this will be step number one, so you may as well get it over with. If you are not unlocked already, now would be a good time to do it. Unlocking will wipe the phone for you.
Update your phone buddy.
Just updated to the July update and it's still the same. The video looks terrible on my phone when compared to a Poco F1. Any chance I could trouble you guys to see if you are noticing the same banding/washed out colors on your phones as well?
Played some other videos and the same problem also occurs, especially when there's contrasty scenes. It's as though, my screen bit depth went down a little and it looks a bit like a heavily compressed JPEG when contrasty or backlit scenes appear
I looked at the same video in your OP and it looked fine. I am on Q beta 5.
fury683 said:
I looked at the same video in your OP and it looked fine. I am on Q beta 5.
Click to expand...
Click to collapse
Thanks fury683! I'm guessing it's probably a hardware issue of sorts. Even some of the default wallpapers are showing banding at times
Same issues are showing up on wallpapers and images as well. Those areas where there are transitions seem to be smudging and all like a low color depth display. Moved on to Q Beta 5 and the problem still remains. The issue seems to be how the screen handles dark/dim transitions.
Just wondering if anyone has any idea how to reset the screen parameters/calibration etc?
namura said:
Same issues are showing up on wallpapers and images as well. Those areas where there are transitions seem to be smudging and all like a low color depth display. Moved on to Q Beta 5 and the problem still remains. The issue seems to be how the screen handles dark/dim transitions.
Just wondering if anyone has any idea how to reset the screen parameters/calibration etc?
Click to expand...
Click to collapse
Any luck? I started facing this problem on Pixel 3a since a few days
Facing the exact same issue on my Pixel 3 XL. Were you able to find a solution?
Check your color choices under display settings. Try Boosted if it's not already selected. Maybe you had it on Boosted, and somehow it went back to Natural?
Same problem here...
I've noticed that same issue on my 3xl. Looks really bad, both wallpaper and YouTube blocky and compressed.
I have faced the same issue on my pixel 3xl recently. Have contacted the google support. They don't seem to acknowledge that it's an issue that's been occurring frequently. Instead they tell me it's just for my phone. Can anyone bring it to notice of the concerned authorities. I wish this is an issue which has been since pixel 2xl. And they refuse to cover it since the phone is out of warranty
What did you provide them as evidence? Ive sent a few YouTube screenshots and my wallpaper on home screen as it has bad banding at the top. All darks are horribly blocky no matter what quality I have YouTube at
I have sent them pictures of night sky i have taken and other such pictures in instagram where the contrast is very much evident. I have given my phone to the repair service and they said its a case of display mura. But i cant imagine such issues in a phone within an year and half of purchase.
4 days ago, after 2 years using pixel 3 xl I have the same issue. My screen is washed out. I don't have black any more. It is unacceptable buy a phone that costed more then U$ 700 and after 2 years I have to replace it because of screen issue. My battery is perfect, my phone never dropped and everything is working except the screen. I will give up to buy Google's phones. The only one I never had problem was nexus 5, all rhe others nexus 6p, pixel xl and now pixel 3 xl I had basic problems that if I have bought a Samsung or other famous brand will never have it. It is really a shame!
I am having this issue too ! Crazy Google Pixel. No point of buying after discontinuing google photo unlimited storage. Another disappointing issue after buzzing sound for front camera.
Left: Pixel 3 XL, blocky night sky.
RIght: Pixel 2 XL, everything looks normal.
Hi. This is also happening to me.
I'm on a P3 XL.
I believe that detailing what you were doing when you noticed the change may help discover how this is happening.
For starters, this happened to me some time ago and it suddenly fixed itself. Granted, I had the washed screen for months probably and I can't recall how it solved itself, or maybe I solved it by doing something accidentally.
Anyway, this happened again today and now I'm back with the washed screen.
I was watching a YouTube video in full screen with the volume very high, phone was hooked to charger. After a while I quit the application and realized that my screen's colours were messed up again.
It's as if there's a white matte all over the screen affecting the overall accuracy of the colors. the screen's colours get worse the less brightness there is. And when playing videos, especially on YouTube, the darkest areas appear blocky as if the video used a very low compression rate. This blockiness effect is dissipated if I manually increase the screen brigthness, but this is not a practical solution because the colors are still wrong.
My device is rooted with Magisk.
Latest Android security update June 2021.
I use YouTube Vance in root mode, instead of vanilla YouTube.
I am facing the same issue on my pixel 3 XL. Does anyone know hoe to fix this. I have two Pixel 3 XL. The one showing this color distortion has a bit brighter or I can say more white screw than the other. One is working fine till now. I updated to S beta 5 and this happened both are running same version of software and same settings.
Hi thr, new to pixel lineup. Got mine in a very cheap rate in marketplace like 200 usd. But now i can see the same issue. Also my top speaker is distorted in music playback like its broken or something. And most annoyingly a portion of the left side screen has low sensitivity where it misses the touches and scrolls. Which is very disturbing for typing experience. Please dont tell me to reset, coz i did it during the purchase. I am in the middle of a project and i dont have money for a new device, please help.

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