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Hey guys, so lately I've been having this really annoying problem where my Evo won't stop rebooting at random times. It usually happens when:
I'm using an app with data or a game
Right after a reboot I unlock my phone and wait 3 seconds and it reboots again
I noticed that the phone does get hot, but i only left it in my car once so this isn't always the case, although this has started recently maybe it is the heat who knows?
Some of the causes i've eliminated are the rom (thought it was just CM7 but it also happens on Fresh), the kernel (tried stock and savaged zen), and the battery (my primary is an EXTENDED BATTERY I BOUGHT ON AMAZON, thought that this was the problem but the reboots happen on the stock battery as well).
I guess this can come only come down to the hardware, which i guess makes sense because I don't think data transfer through usb is working for me anymore either, or it works sporadically. The phone charges fine on the wall, but when i put it into my laptop every usb port caused my Evo to keep unmounting the sd card. <--- I think the usb port is broken or loose because moving the cable seems to get my Evo to transfer data to my laptop for a short while.
If anyone can help me or have the same problems and have a solution that'd be great because I;m really close to unrooting and going to a sprint store if this keeps up
I wrote a response to someone else who had this question. I should have copied it so I can repost it for people.
What I know is this. I have had 3 different evos and they have all done this. It might be a battery problem, but more likely it has to do with low memory/ram.
If I play a game, watch youtube videos, surf the web, or just about anything somewhat intensive, my phone reboots.
I have tried many times, and things, to figure out what has caused this and the only consistent is that I am low on ram.
I use the application Tasker, and it notifies me when I'm getting low on "memory" it then tells me to go to Menu - Settings - Applications - Running Services. from there you can see what is eating up your ram and quit it, or delete it. I have deleted some of the programs and my phone still reboots, but not as often.
If you have widgets running that seems to add to the problem.
The phone reboots to gain back the system ram it needs to work properly.
If I'm wrong, will someone PLEASE correct me and tell what is actually going on.
This is what I have found. Someone else may have a different idea of what may be going on, but this makes more sense than anything else I've heard or read.
Sent from my PC36100 using XDA App
Now before anyone flames me, I did search first "DUH". I could not find any clear solution that doesn't involve flashing roms, rooting etc etc.
All of a sudden, when phone has been on standby overnight, the battery is draining mega fast and it shows that the culprit is this "Mediaserver". What is this and how do I kill the SOB?
Usually my phone battery goes from 100% to about 95% when I wake up in the morning, which is about right. Now for the past 2 days, it goes from 100% to around 50% overnight!!!!!!
Please help someone as I have searched everywhere and I have not found a clear answer. I have not installed anything new, I do not stream media etc.
Thanks in advance!
http://forum.xda-developers.com/showthread.php?t=980575
FYI I typed "media server android battery" in to google and this was the first link.
Maybe try that next time
Umm...thanks very much but that was the first thing I tried. I actually saw that thread of the link you provided but it tells me absolutely nothing. Like I said, I did search first. I am not new here
I would like to know how one kills mediaserver.
I actually restarted my phone and up to now it has gone back to normal. Mediaserver appears near the bottom now with only 2% and the display is back at the top with 65% battery usage.
I must have read through about 10 different threads on the same issue with no clear resolution! Very frustrating indeed.
no worries, I can see you're not new here and I'm sure you've been pulling your hair out searching and reading the same thing over and over. When I read your OP it seemed like the answers in that thread covered things you might not have tried:
MACkjam said:
I could not find any clear solution that doesn't involve flashing roms, rooting etc etc
Click to expand...
Click to collapse
The answers in that thread suggest moving all of your media off your sd, nothing to do with rooting or flashing
But anyway I clearly underestimated how frustrating this problem has been for you, I don't think I could suggest anything you haven't already tried!
Possibly solved mediaserver issue!
Well, I did a soft reset and everything has gone back to normal. Medaserver does not even feature now. It is only visible when I am streaming music via bluetooth stereo headset.
MACkjam said:
Well, I did a soft reset and everything has gone back to normal. Medaserver does not even feature now. It is only visible when I am streaming music via bluetooth stereo headset.
Click to expand...
Click to collapse
Hi I am facing the same issue. would like to know what exactly you mean by soft reset? is it holding power button for about 10sec till phone switches off or do u mean a factory reset ?
Some of them said it worked when they cleaned up a corrupted file so i used a new SD card with just one song to test but everytime i play the song MediaServer wakes up and sucks out my batt. SO this method fails!
Second thing that i tried out was to disable stagefright settings in Build.prop which again has not worked! running out of ideas
device: Galaxy ace
ROM: Miracle V4.
Help would be much appreciated
I was facing similar issues.
here is what i observed
STOCK ROM: No issues.
Miracle ROM V4: Media server prob. Used a clean formatted SDcard with just one song on it and the problem still persisted
Other CM7.2 based ROMs: Media server prob. Used a clean formatted SDcard with just one song on it and the problem still persisted
Factory reset: On CM7.2 based ROMs: No use. problem no solved
Finally i used OmegaROMV4.: No media server problem here. Looks like its only for CM7.2 based ROMS.
I'm getting this on UNOFFICIAL CM9 for Evo. Started after I installed 5 different Portal Soundboards as well as a theme for CM9's Theme Chooser. Going to look into BetterBatteryStats but I'm not too confident based on other forums I've looked through. Also may consider a cache/dalvik wipe... If anyone has tracked this problem down please let me know.
midnightzak said:
I'm getting this on UNOFFICIAL CM9 for Evo. Started after I installed 5 different Portal Soundboards as well as a theme for CM9's Theme Chooser. Going to look into BetterBatteryStats but I'm not too confident based on other forums I've looked through. Also may consider a cache/dalvik wipe... If anyone has tracked this problem down please let me know.
Click to expand...
Click to collapse
I'm using a Nexus 7 that I've only had for a few days, so it was fairly easy to track down the culprit responsible for MediaServer gobbling up my battery.
The Internet did not provide any real solutions, just suggestions, so what I did was disable and/or uninstall any apps that I had installed today (the problem only started today) and also disabled other apps that keep popping up in the task manager, even after killing them a minute before, all to no avail.
One of the things I had also done was copy over a folder of wallpapers that I also have on my HP Touchpad.
I reconnected the N7 to the PC, open the N7's storage, deleted the folder and INSTANTANEOUSLY, MediaServer disappeared from my battery stats. I can't say if this will happen to any folder of pix or music that I might copy over, as this just happened to me a few minutes ago.
Some have spoken about corrupt files, and there is that small chance that one of my pics is corrupt, but it's a darn good start for anyone else, at least knowing where to look first.
I may experiment with it later and if I have anything to report, I'll post it.
Edit,
After experimenting with the wallpapers folder, copying it over to the N7, then removing it, using the wallpaper, rebooting, plugging the USB cable into the PC, then the charger, and disabling and enabling "Gallery", I have found that there is a relationship between having that folder on the N7, and MediaServer coming on and using a lot of battery power. Getting the Media Server to come on, or go off, is not as instantaneous as it was the first time I did it, thus all the other actions mentioned above, until Media Server turned off. One thing for sure is that when the Wallpapers folder was on the N7, there was nothing I could do to stop the Media Server, and to get it to turn off, amongst other things, I had to remove the folder and disable "Gallery".
Once the Media Server is off, it stays off, even after enabling "Gallery", as long as the Wallpapers folder isn't present.
I hope I explained that well enough to be useful.
Anyone else getting this error? After reading the two main errors seem to be faulty camera hardware and bar code scanning apps. I uninstalled my bar code scanner and the problem persists. There is a small dent next to my flash under the camera but this came with the phone and my camera worked for a while. Taking the battery out and putting it back in fixes the problem about half of the time, but only is good for one to two uses. I'm thinking of sending this in, but I'm waiting until the SGSII HD is out in case they offer to replace it with any phone. Wishful thinking, I know.
And here's the error:
Are you on the stock rom? I got that yesterday but a reboot fixed it.
HJZS2K said:
Are you on the stock rom? I got that yesterday but a reboot fixed it.
Click to expand...
Click to collapse
Stock ROM not rooted. No modifications what-so-ever.
8mileroad said:
Stock ROM not rooted. No modifications what-so-ever.
Click to expand...
Click to collapse
Try doing a factory reset. Sometimes an app installed on the phone might screw up with a hardware's function. For example, I've always use Screebl Pro on my phone to let it control how my screen turns off. I decided to try their new Beta version. A few days later, I cannot seem to manually turn off my screen by pressing the power button. Every time I press the power button, the screen will come back on on its own. I can try up to 4-5 times before it eventually goes off. I though my phone finally broke as I tried uninstalling and reinstalling apps, changing settings here and there to no luck. I finally realized about the beta Screebl I had installed, and decided to disable it. The moment I did that, the phone was back to normal, no weird things happening to it.
So try doing a factory reset first before sending it back.
Strangely enough uninstalling Reconage has seemed to fix this. Can anyone else confirm it breaks your camera? The comments don't say it does so it must be something with the Nitro.
I get it too on cm7 all the damn time. I can record 1 video then after I stop, it messes up and I have to reboot to record again.
Any more definitive answer on this issue? My wife's Nitro HD has started giving this error in the last few days and no amount of rebooting seems to be fixing it. She is stock plus a few apps. I uninstalled nearly everything that uses the camera, reboot the phone, and still have the problem.
Alternatively, is there a way to see what apps were installed/updated by date? The last photo she took was on 6/13, so if we can figure out what apps have been updated since then that might help us get to the bottom of the issue.
If you're having reboot problems please post here - if there are problem apps or bad devices out there it would be good to know!
Got a new Nexus 5X yesterday for my partner. Plugged it in and charged all day (oh what patience). 10pm started setup and added account to it. Phone immediately did an update which succeeded. Then it started to install the saved apps from the Google account, about 50 in all. After all the apps were installed I handed it over to her to play and log into all those apps with logins. Tedious.
Within about 30 minutes she tried to take a photo and it rebooted. Then a bit later she was using it and it rebooted again. Before going to be it rebooted a few more times. Then again this morning. There wasn't one particular app or other that was in use when these crashes happened. During the day she saw a message about "Google needs to restart". Also the camera often comes up with an all black screen and can't be used.
I called Google tech support and they wanted to do a factory reset and maybe a cache partition wipe. They would also like to investigate if a rogue app is causing the crashes by using it without any apps installed. Because reinstalling apps is so tedious I decided to have her do a cache partition reset I'm awaiting news. I'm hoping we don't have to do the other... I can't imagine how a bad app could be causing such repeated crashes (well I can, but it just shouldn't happen). That's lame...
It would really help if it was easy to get a crash log and find out the cause - unfortunately unless you're rooted this doesn't seem to be easy, and may well be impossible.
I've been having a lot of similar-sounding issues with my 5X. It's never rebooted while I was using it, but once or twice a day I'll pull it out of my pocket and it will be off, awaiting the unlock pattern to boot up.
The camera has been atrocious as well. I've seen the black screen you describe, tons of rotation lag, hanging, etc. Not just in Camera, but in other apps using the camera (such as when attaching a photo to a Hangout). Hoping this is something software-related and not a hardware problem.
I've had mine spontaneously reboot twice so far, both times I've pulled it out of my pocket and it required the PIN to unlock, then it booted up. I'm a bit concerned, as I have no idea when this happened, and, since it's encrypted a reboot essentially puts me offline until I notice it.
I just now had mine reboot during active use for the first time. I was long-pressing a wifi network in order to forget it (which is another 5x problem I keep having—wifi turns itself off or connects to the wrong networks).
My 5x was working fine and the crashing started happening yesterday...
they only app that i recently installed before the crashes started was firefox... are you guys using firefox by any chance???
Mine is still working fine, I do not have Firefox.
Same problem for me when using Firefox. The phone seems to crash and reboot when loading news websites containing photos and videos.
Not seen the issue when not using Firefox.
I've had my nexus 5x since mid/late November 2015. I've had the problem described below happen prior to today, and more than once.
Today, I cant turn my phone off - it seems to be in the middle of a reboot... the four coloured circles (google logo?) with colours going round and round. I powered it off cos it had started going slow... thought a reboot might fix the problem... but now its not starting and I cant even turn it off or do anything with it.. I've tried pressing the power button, I've tried holding the power button down, and I've tried different combinations... nothing seems to make a difference... (has been in that state of un-useablity for at least 30 mins now)
Anyone else also having wi-fi issues where facebook has an error and "cant connect" ?
I had the same thing happen and returned the phone, it's the only solution I found. I factory reset multiple times, called up Google and they told me to safe boot. Right.. I was completely stock and it rebooted multiple times / day and I know what I'm doing too, for the most part anyway. Got a replacement device and it has not once rebooted no matter what I do. Camera, Chrome random apps caused a reboot, it's not that. It's a defective device and you need to get it replaced period.
I have the same thing and can't sent it back to google because I live outside the US.
I believe it is a manufacture defect as I tried everything with no success really annoying.
Stuck with a brick...
Sent from my Nexus 5X using Tapatalk
I used my phone completely stock for weeks and had zero issues, whereas I have a friend who ordered and received the phone at the exact same time (likely same mfg batch) and had issues. Difference between us two is that I'm a minimalist and only have about 50 apps installed, and he has a ton that he rarely uses and restores them every time.
I know it seems ridiculous, but having an android phone gives you more customization and your apps more power of the phone, so it's completely feasible for ONE rogue app to destroy performance and/or battery.
You guys might all want to try uninstalling apps one by one and figuring out which apps are killing performance. In particular, check out the running services (developer options -> running services) and see which apps are constantly running, since those are more likely to be the ones causing issues.
For example, I've used firefox (for adblocked browsing) for weeks recently, and can definitely say it's a pretty slow app, so if you're having issues on it, you may want to just use chrome or lightning browser.
I just ordered a replacement as well. Mine would reboot about 1 to 2 times a week right after the fingerprint unlock. Annoying as hell today because I was in the middle of a conf call.
Sent from my Nexus 5X using Tapatalk
Hello, I have had my Note 4 for quite some time now and have not had any issues with it up until the last month or so.
At first it started out as just a hiccup every now and then, an example would be when I play music via bluetooth to my Jeep CD Player, I would sometimes have to turn bluetooth off then back on to get it to connect or reconnect.
Now things are getting out of hand. Here is a list of problems I have on a daily/hourly basis and seemingly at random times. I cannot reproduce any of these problems (except the NFC problem) on demand.
I have noticed that rebooting the phone will clear up these issues (except NFC) for a short time, SOMETIMES. Other times a reboot does nothing to help the situation.
Keyboard Lag
Sometimes when I press the keys the phone vibrates indicating a key press and magnifies the key that is being pressed, but fails to enter anything in the text box/input field. For the record I am using Swiftkey. I have noticed that this happens most often when I open an app via "popup notification." For example, if I were to receive an IM or SMS I would tap on the notification that pops up, which then switches to/opens the corresponding app. It is then I will more often than not have this issue. To remedy this I have to close and re-open the app, sometimes several times causing the keyboard to open and close, several times... Sometimes when I TAP a key, the phone will behave as though I have held the key down or performed a "long press." This issue is not exclusive to the keyboard, it often happens anywhere on the screen and with any app, usually indicating that I have been "long pressing" for about 1-2sec at a time.
NFC Does Not Work
One day while I was at work I attempted to add the office printer via NFC. To my surprise I was unable to turn on NFC via the "quick settings" drawer. In the quick settings panel the NFC icon would light up, as if it were turning on, and then just turn right back off again, this happens consistently. I went into setting to enable NFC that way and I am stuck with a slider that is actually in the "on" position but greyed out, I am unable to interact with it.
Bluetooth Connectivity
I have a JVC CD player in my Jeep, I often use YouTube or Google Play Music when I drive. Usually I do not have any problems connecting to the CD player at first, but after about 30-60sec of playback the audio goes blank. The app says that it is still playing however no audio can be heard. Then it will suddenly come back on after about 5-10sec, and here is where it gets strange. After the audio comes back on after this "hiccup" the playback is fast, as in it is playing at 2X's it's normal speed, makes the vocals sound like chipmunks. This will continue indefinitely until I turn on the screen, unlock the phone, then shut the screen off. Then the audio goes on playing fine. This happens with both YouTube and Play Music, while using YouTube the video gets sped up as well. I also experience issues with connectivity where sometimes at random the phone will just disconnect from the CD player, and refuse to reconnect until I have rebooted the phone, or if it does reconnect I get no audio until the phone is rebooted. I notice that this ONLY happens when connected via bluetooth. If I turn bluetooth off while this is happening music will play over the phone's speaker perfectly normal. My CD player has a hands free feature, and I do not seem to have any issues with phone calls, it's only with music playback do I have problems.
Originally I thought it was my CD player acting up, however in light of the other problems, and the fact that I tested it with my tablet and two of my friend's phones without issue, I don't think the CD player is the problem.
Sluggish/Glitchy UI
Sometimes when the phone really freaks out, the UI behaves very strangely. Sometimes notification Icons will hover above the running app, other times the whole screen will lock in place for a few seconds. Sometimes if the screen is locked up, I will shut it off, then turn it on, shut it off, turn it on. However as I press the power button to turn the screen on and off, nothing is happening, the screen just stays black while the "back" and "recent apps" buttons light up at the bottom. Then when the screen does finally come back in it will flash on and off quickly in accordance with how many times I pressed the power button. While all this is happening, if I hold the power button to turn the phone off, the power/reboot menu will appear without incident. Sometimes when I am swiping to unlock the phone, it does not register the full swipe. Basically it acts/appears as though I lightly touched the screen and moved my finger a half inch even though I have drug my finger all the way across the screen. To remedy that issue I have to SLOWLY drag my finger across the screen and then it unlocks without incident. I have also noticed that when I go to "swipe away" a notification, especially one that has "information" in it, it will swipe off the information but leave the notification there and display the app name the notification was from. An example would be, if I just installed an app (for example YouTube) from the Play Store, the notification will say "YouTube has been successfully installed." When I swipe either left or right to remove that notification, a "white ghost box" or "overlaying top layer" with the "successfully installed" text in it will slide away. However it leaves behind a green box/notification that says "Google Play Store" and that remains until I shut the screen off and turn it back on.
NFC Will Not Turn On
I simply cannot get NFC to turn on, the slider is in the ON position but is greyed out as I mentioned earlier. I would post a picture but I guess there is a 10post rule before I can do that. I have given up on NFC, mostly because I rarely use it, so it's really not that big of a deal.
Initializing the Camera
I use an app called "Telegram" instead of SMS messaging, thus I use Telegram to share pictures with friends. Sometimes, again I am not able to reproduce this problem on demand, the problem comes and goes seemingly at random. The camera will take more than 30-60sec to initialize, while I am waiting for it I am stuck with a black screen. If the camera doesn't initialize, shutting the screen on then off will take me back to the telegram app. I never get an error message or anything. Other times when I try to use the camera it pops on instantly and works flawlessly. Originally I thought this was a problem specific to telegram, however in the name of science I tested it with the default camera app and get the same results.
USB File Transfers
I'm not really sure this is specific to my phone, but whenever I transfer files from my PC to the phone or from the phone to PC, it is PAINFULLY slow. It's even painfully slow when the PC just displays what is in the folder. However I can't say for sure this is related because I never attempted to transfer files until I started having these issues, at which point I thought it would be a good idea to start backing things up.
Gets Stuck in 3G Mode
This happens rarely, not even sure that it's related but I felt that it was worth mention.
What have I done to try to remedy this problem you ask?
So far I have performed a non-root ADB nandroid backup, just in case factory resetting the phone didn't work.
I have factory reset the phone 2 times, I see no improvements.
I have cleared out my SD card/removed SD card
I removed and/or shut off bloatware apps (Yes I tested the phone without removing/disabling bloatware, still having the same issues)
Wiped cache via Recovery
I am not sure what else I can really do to fix the phone, I am starting to think that this is a hardware issue. I should mention that there was no significant event that I feel would cause these malfunctions. System update installed and worked perfectly up until this last month, I have not dropped the phone from significant height, the phone has an otterbox anyway. I have not gotten the phone wet, it has not been left outside, this phone has not seen any abuse what-so-ever. I just started having these problems out of the blue and they seem to be getting progressively more frequent and longer lasting. If I don't get any ideas from here I am going to try to get Verizon to replace the phone via insurance, however I don't have high hopes for that because I have grandfathered unlimited data and this is not the "original" phone that I had when I added the insurance option, so I am not sure it's covered.
Does anyone have any ideas on what could be causing this or anything I can do to correct it or try to troubleshoot it?
Any help is greatly appreciated!
Phone Information is as follows:
Samsung Galaxy Note4
Model: SM-N910V
Android Ver: 5.0.1
Baseband Ver: N910VVRU2BOG5
Build#: LRX22C.N910VVRU2BOG5
HW Ver: N910V.05
Verizon Wireless
Non-Root, Default Launcher, Not modified in any way.
I realize that this is a long post but whenever I ask for help I like to be detailed. If I left out any information that might be helpful please let me know.
Unfortunately, it looks very much like components on your logic board are going bad. Sometimes a few specific things will go bad that don't actually make the phone unusable, but make it act similar to what you are explaining. It wouldn't be worth the money you'd have to pay someone to track down the bad components and replace them. If you really like the note 4, I would just make a full backup with kies while you can, buy a new phone and restore your backup.
All of Kies backups do NOT restore to a new phone! Only contacts, messages and call logs will restore on a new phone. Use Samsung Smart Switch or Helium. Good luck
Sent from my SM-N910V using Tapatalk
outcasted2003 said:
All of Kies backups do NOT restore to a new phone! Only contacts, messages and call logs will restore on a new phone. Use Samsung Smart Switch or Helium. Good luck
Sent from my SM-N910V using Tapatalk
Click to expand...
Click to collapse
I see. I didn't know that because I've always restored my backups to the same phone. Thanks for the info.