Nexus 5X reboot problems - Nexus 5X Q&A, Help & Troubleshooting

If you're having reboot problems please post here - if there are problem apps or bad devices out there it would be good to know!
Got a new Nexus 5X yesterday for my partner. Plugged it in and charged all day (oh what patience). 10pm started setup and added account to it. Phone immediately did an update which succeeded. Then it started to install the saved apps from the Google account, about 50 in all. After all the apps were installed I handed it over to her to play and log into all those apps with logins. Tedious.
Within about 30 minutes she tried to take a photo and it rebooted. Then a bit later she was using it and it rebooted again. Before going to be it rebooted a few more times. Then again this morning. There wasn't one particular app or other that was in use when these crashes happened. During the day she saw a message about "Google needs to restart". Also the camera often comes up with an all black screen and can't be used.
I called Google tech support and they wanted to do a factory reset and maybe a cache partition wipe. They would also like to investigate if a rogue app is causing the crashes by using it without any apps installed. Because reinstalling apps is so tedious I decided to have her do a cache partition reset I'm awaiting news. I'm hoping we don't have to do the other... I can't imagine how a bad app could be causing such repeated crashes (well I can, but it just shouldn't happen). That's lame...
It would really help if it was easy to get a crash log and find out the cause - unfortunately unless you're rooted this doesn't seem to be easy, and may well be impossible.

I've been having a lot of similar-sounding issues with my 5X. It's never rebooted while I was using it, but once or twice a day I'll pull it out of my pocket and it will be off, awaiting the unlock pattern to boot up.
The camera has been atrocious as well. I've seen the black screen you describe, tons of rotation lag, hanging, etc. Not just in Camera, but in other apps using the camera (such as when attaching a photo to a Hangout). Hoping this is something software-related and not a hardware problem.

I've had mine spontaneously reboot twice so far, both times I've pulled it out of my pocket and it required the PIN to unlock, then it booted up. I'm a bit concerned, as I have no idea when this happened, and, since it's encrypted a reboot essentially puts me offline until I notice it.

I just now had mine reboot during active use for the first time. I was long-pressing a wifi network in order to forget it (which is another 5x problem I keep having—wifi turns itself off or connects to the wrong networks).

My 5x was working fine and the crashing started happening yesterday...
they only app that i recently installed before the crashes started was firefox... are you guys using firefox by any chance???

Mine is still working fine, I do not have Firefox.

Same problem for me when using Firefox. The phone seems to crash and reboot when loading news websites containing photos and videos.
Not seen the issue when not using Firefox.

I've had my nexus 5x since mid/late November 2015. I've had the problem described below happen prior to today, and more than once.
Today, I cant turn my phone off - it seems to be in the middle of a reboot... the four coloured circles (google logo?) with colours going round and round. I powered it off cos it had started going slow... thought a reboot might fix the problem... but now its not starting and I cant even turn it off or do anything with it.. I've tried pressing the power button, I've tried holding the power button down, and I've tried different combinations... nothing seems to make a difference... (has been in that state of un-useablity for at least 30 mins now)
Anyone else also having wi-fi issues where facebook has an error and "cant connect" ?

I had the same thing happen and returned the phone, it's the only solution I found. I factory reset multiple times, called up Google and they told me to safe boot. Right.. I was completely stock and it rebooted multiple times / day and I know what I'm doing too, for the most part anyway. Got a replacement device and it has not once rebooted no matter what I do. Camera, Chrome random apps caused a reboot, it's not that. It's a defective device and you need to get it replaced period.

I have the same thing and can't sent it back to google because I live outside the US.
I believe it is a manufacture defect as I tried everything with no success really annoying.
Stuck with a brick...
Sent from my Nexus 5X using Tapatalk

I used my phone completely stock for weeks and had zero issues, whereas I have a friend who ordered and received the phone at the exact same time (likely same mfg batch) and had issues. Difference between us two is that I'm a minimalist and only have about 50 apps installed, and he has a ton that he rarely uses and restores them every time.
I know it seems ridiculous, but having an android phone gives you more customization and your apps more power of the phone, so it's completely feasible for ONE rogue app to destroy performance and/or battery.
You guys might all want to try uninstalling apps one by one and figuring out which apps are killing performance. In particular, check out the running services (developer options -> running services) and see which apps are constantly running, since those are more likely to be the ones causing issues.
For example, I've used firefox (for adblocked browsing) for weeks recently, and can definitely say it's a pretty slow app, so if you're having issues on it, you may want to just use chrome or lightning browser.

I just ordered a replacement as well. Mine would reboot about 1 to 2 times a week right after the fingerprint unlock. Annoying as hell today because I was in the middle of a conf call.
Sent from my Nexus 5X using Tapatalk

Related

Evo reboots during use

Weird problem, had my Evo for a couple of days now and everything seemed fine for the first day but now when I run certain apps like google maps for pandora my Evo will reboot. This doesn't happen all the time but will eventually happen after an hour or two of usage. I did buy a case for my phone, maybe it's a heat issue?
taziz23 said:
Weird problem, had my Evo for a couple of days now and everything seemed fine for the first day but now when I run certain apps like google maps for pandora my Evo will reboot. This doesn't happen all the time but will eventually happen after an hour or two of usage. I did buy a case for my phone, maybe it's a heat issue?
Click to expand...
Click to collapse
I've had this happen on my hero. It is just clearing memory are you using autokiller ? It started on my hero when using autokiller. It's not a heat issue the led will flash red and green when the phone is hot.
I'm using advanced task killer but I don't think it's set to autokill apps. A hard reset has seemed to fix this issue for now, how do I ensure it doesn't happen again in the future?
It might help to check your preset in autokiller and set to moderate or optimum but some apps use more memory than others so you might see it from time to time. I still use autokiller set on extreme and would only see that once every week or two on the hero. So it's not that big of a deal. You could just uninstall it if it bugs you or to see if it stops. I have not seen it on my evo yet but I am just rooted no custom ROM yet (Waiting for fresh ROM with espresso theme). That might help contribute to it as well.
taziz23, I don't mean to hi-jack your thread but I've been chasing down the cause of random reboots also. I've been searching around for someone with a similar issue and all I've been finding are people talking about the reboot loop caused by an exchange account. I'm not using exchange at the moment so I know that's not what's affecting me.
It sounds similar to what you're talking about. About 30 minutes to an hour apart regardless of whether I'm using the phone or not. It just did it while sitting on the desk next to me with the screen off for at least 15 minutes.
I've hard reset a few times to see if it was related to the OTA, and turns out it happens to both .1 and .6
I've found out that if I don't associate my google account during the initial setup (or any other accounts like facebook, twitter, etc.) it doesn't seem to reboot anymore. Once I do setup an account and set it to auto sync, I start seeing the reboots happening. So I've been playing with different combinations of disabling calendar sync, contacts sync, etc. to narrow it down but so far, I've come up with nothing.
I've even exported my contacts to a .cvs file using my desktop browser and cleaning out any of the <HTCDATA> stuff that links facebook and twitter to make sure nothing is corrupt and reimported them, but as the reboots are still happening, it looks like that might rule out contact corruption.
I had made it through most of Friday before the reboots started. I recall installing the update to Facebook and TasKiller just before it started happening, but have hard reset since then and have not installed either of these again.
Has anyone else seen anything like this?
Two words: Kernel Panic.
Actually, that's just a guess. I'd imagine anything else would cause some kind of error message to show up like a force close for example.
It has happened with my Evo a few times so far. It also happened with my Hero when I use to use that.
It's probably just a module misbehaving which confuses the OS and causes the kernel panic, so I imagine it's nothing more than a software bug.
Yea... I was thinking some KP's might be happening, but if the release build is dated in April, I must have some fluky hardware right?
Maybe I'll run an `adb logcat` and just wait.
I remember the hard crashes on some of the early donut and eclair builds for the Vogue (CDMA Touch) and these are pretty much the same deal. Just drops out and goes straight to the bootsplash.
Regardless of the phone or OS, I've seen this happen on all the phones I've owned. Android is at least open to allow normal people to debug and fix these problems though.
Me too!
I had a seemingly random reboot happen today on my EVO as well... then it happened again.
Both times, I had Waze and Pandora running and was about 30 seconds into a phone call.
Advanced Task Killer is installed, and is set to kill "when screen off".
I'm pretty new to Android based phones, so I'm not even sure where to start with troubleshooting... but found this thread, and thought this info may help.
Krissy
(P.S. I love this phone so much, right now - I don't even care that it has rebooted on me twice in the middle of a phone call... but eventually the honeymoon will be over, and I'll want this figured out. LOL)
I am having an exact same ISSUE i got it from google I/O its just happened suddenly while you are using it I have no Idea .. Search is also not that great .. Platform need lot of work until it get mature .... I was definately enjoying 1st 2 weeks but not anymore its just killing me now ... Issues after Issues so many Bugs I have start noticing now.. I am not complanning but its just not solid they need to fix this asap... I was enjoying Pre it was slow but I like that OS .. not too much buggy... some apps just Crash randomly .. I was huh .. and its doing more and more now ..
After my hard reset a couple of days ago I haven't had any reboots. I do think it was related to the task killer I think it might have caused some data corruption possibly when killing an application. I set the auto killer to safe in the meantime. If it stats happening again I'll try uninstalling the task killer before I hard reset.
I had the same thing happen, but only once. I was using google maps I think. I also have advance task killer installed. Does the ignore list in advance task killer and setting it to auto kill, kill everything except for what's in the ignore list?
I'm not sure but I did notice that most of my reboots were happening when running google maps..
My Evo rebooted most days 4 or 5 times, day or night, in use or not. The store where I purchased it refused to replace it since I couldn't duplicate the problem to the local technical store. They acted like I needed someone to talk to and not like I had a problem needing resolution. After about 20 calls to customer support they told me to return it where I purchased it and they're sending me out a new one. Apparently no one at Sprint has ever heard that there's this issue. Mine was stock. Period.
I have had some reboot issues that I can't explain. I removed Advance Task killer and it seems to happen less frequent. Maybe once every two days, but never during a call. Waiting to see if this stops with Froyo.
Used to have similar, but less frequent, reboot issues and an occasional "frozen" screen with my previous Blackberry 8830.
I've only had it reboot once or maybe twice for no reason but When I use advanced task kill I almost expect it to happen. And I only use it to kill whatever app I was just using and any other ones Ive downloaded that have no business running.
I have had the same issue, only I am using the full version of Memory Booster..I am going to uninstall it and see if that helps, I also notice that my phone was very hot. It rebooted about 3 times before letting me use the phone again.
Any other suggestions?
Sent from my PC36100 using XDA App

Random Restart

So far today, my Evo has reset itself about 4 times. That is within the past hour and a half. I've had it since Monday and had no other issues with it doing this until today. The only app that was added in the past 24hrs was the Wireless Tether for Root app. I don't know what or why this is happening. I've just uninstalled Unrevoked, Superuser Permissions, the Overclock Widget, and the Wireless Tether to see if that is causing the issues. Anyone else have anything similar to this happening?
Also, I changed the "always on mobile data" setting to off yesterday. That increased my battery life dramatically. I was able to leave the phone on for a solid 11hrs with it still having 60% charge left. Then today, before I changed any settings at all, unplugging the phone from the charger for about 2hrs has resulted me in being down to 45% battery. Could mobile data always on being off cause the rebooting issue?
Same thing was happening to me when I unchecked that. Checked it back and all rebooting issues went away.
admorris said:
Same thing was happening to me when I unchecked that. Checked it back and all rebooting issues went away.
Click to expand...
Click to collapse
Since I posted that message I had two more reboots. Just ticked always on mobile data back on and am waiting to see if that stops it...
EDIT: No more reboots since reenabling mobile data always on...weird
I've had the always on data feature turned off since day one to conserve battery life and i had not experienced the random shut offs until yesterday. Since yesterday however my phone has restarted itself no less than 20 times. Several times while I was sleeping so this is defiantly a real problem but I dont think its related to settings. ill be contacting HTC tonight
I have had always data off, ticked it on this morn. And started getting the reset issue...
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Sent via the XDA Tapatalk App
Random restarts are often indicative of the battery not sitting in properly.
Remove the battery. Scratch up the contacts. Insert back firmly...
I am also having this same issue. I turned my phone off this morning because i wouldn't be using it and then i turned it back on in the afternoon and then my phone just started randomly restarting itself. There is no rhyme or reason to it. It has just been happening all by itself. It has probably happened 10 times in the last 4.5 hours.
I took the battery out for a minute and put it back in to see if it will stop the issue, but i'll have to wait and see. However, when i did turn the phone back on i got a weird pop-up message on the main screen that said something to the effect of, "Operational failure, please use su command." Then it faded away. Anyone know what that means?
As mentioned above, turning always-on mobile back on, took care of my restart issue.
heed316 said:
So far today, my Evo has reset itself about 4 times. That is within the past hour and a half. I've had it since Monday and had no other issues with it doing this until today. The only app that was added in the past 24hrs was the Wireless Tether for Root app. I don't know what or why this is happening. I've just uninstalled Unrevoked, Superuser Permissions, the Overclock Widget, and the Wireless Tether to see if that is causing the issues. Anyone else have anything similar to this happening?
Also, I changed the "always on mobile data" setting to off yesterday. That increased my battery life dramatically. I was able to leave the phone on for a solid 11hrs with it still having 60% charge left. Then today, before I changed any settings at all, unplugging the phone from the charger for about 2hrs has resulted me in being down to 45% battery. Could mobile data always on being off cause the rebooting issue?
Click to expand...
Click to collapse
I'm getting the same issue. At first i thought it was ATK, so i uninstalled that. Then I though it was lookout, so I disabled that. But it still keeps happening. I have mobile data off too, but for days, and it hasn't affected it one way or the other.
The odd thing is, I was running xiiLive Lite last night streaming the radio all night, and my phone stayed up the whole time, while plugged in (at least 8 hours).
I don't know what the deal is, but my phone goes about 24-48 hours without a spontaneous reboot, and then it will start doing it 4-6 times a day. Anyone have a good logging tool would be nice, as I'm somewhat new to Android.
Thanks!
Tigger
tigger2u said:
I'm getting the same issue. At first i thought it was ATK, so i uninstalled that. Then I though it was lookout, so I disabled that. But it still keeps happening. I have mobile data off too, but for days, and it hasn't affected it one way or the other.
The odd thing is, I was running xiiLive Lite last night streaming the radio all night, and my phone stayed up the whole time, while plugged in (at least 8 hours).
I don't know what the deal is, but my phone goes about 24-48 hours without a spontaneous reboot, and then it will start doing it 4-6 times a day. Anyone have a good logging tool would be nice, as I'm somewhat new to Android.
Thanks!
Tigger
Click to expand...
Click to collapse
I had mobile data off for a few days with no reset issues. Then I installed a few apps from the market (not the ones you mentioned) and then the resets started. I uninstalled the newest apps but the resets kept happening. Then I turned mobile data back on and no more resets in the last 24 hours.
my evo is randomly rebooting and I never modified the settings that some of you are talking about. My also gives me random issues where when i try to open an app it will open for a split second and close? I am also having my phone lock up on me several times a day and i have to pull the battery to reboot it! I took it back to the sprint store and they insisted on reloading the software on the phone and it made no difference.... does anyone have any suggestions or similar issues?
rooder said:
my evo is randomly rebooting and I never modified the settings that some of you are talking about. My also gives me random issues where when i try to open an app it will open for a split second and close? I am also having my phone lock up on me several times a day and i have to pull the battery to reboot it! I took it back to the sprint store and they insisted on reloading the software on the phone and it made no difference.... does anyone have any suggestions or similar issues?
Click to expand...
Click to collapse
I had the apps closing after a split sec too but I found out that it was for apps that didn't play nice with the snapdragon cpu; like the Gameloft game Nova and a few of their other titles.
for me its stock apps like the navigator, video player etc. I am thinking i might have a defective unit.
rooder said:
for me its stock apps like the navigator, video player etc. I am thinking i might have a defective unit.
Click to expand...
Click to collapse
Yup! That does sound strange! Did you root your phone? I'm rooted and all the stock apps that I've tried, seem to open and work fine.
nope! not rooted, 100% how it was out of the box. Luckily my pre was still active so i video taped it freezing up and stuff so im going to show the tech at the sprint store so hopefully they can order my replacement.
I also have a fully stock phone, some apps installed, but none recently, and yesterday it rebooted itself, twice more today.
I haven't changed the settings mentioned earlier, and haven't done anything I can think of that would cause the rebooting.
I am also having issues where I can't get an IP address on my wireless network, but I'm not sure it's related. I just noticed these 2 problems in the last 2 days, and it's the only thing I can think of that's out of the ordinary from the weeks prior to this happening.
I think I'll take it to Sprint tomorrow and see what they have to say.
Keep us updated on what happens. It seems to take a day or two for symptoms to start, but when they do it goes crazy rebooting!
...more discussion on this issue has been going on here too: http://forum.xda-developers.com/showthread.php?t=702379
I'm not a professional android user and don't know much about it yet, but mine's rebooted a few times as well. I haven't rooted my phone but the ONE thing that seemed to have resolved the continuing issue is doing a hard reboot:
Menu > Settings > Privacy > Factory data reset
It's been 4 days and hasn't rebooted since.
EDIT: It's been 6 days now and still no reboots.
Angry Apps Eating my RAM!
I think what everyone is missing here that maybe the root of the problem is low memory.
I'm not talking about storage on the SD card. I"m talking about the memory the OS has to run.
I've fought long and hard with this low memory problem seeing as I have owned a g1 for almost 2 years.
THERE IS NO REASON THE EVO SHOULD EVER GET DOWN TO UNDER 30MB OF SYSTEM RAM!
I equate this issue to the same issue many people had with Windows computers and applications that start up in the system tray! We don't need most apps to run in the back ground on start up just in case I want to use it. The few seconds of time it shaves off of starting up the app is not worth the slower OS boot up (applies to Windows mainly) or the major slow downs they cause the OS's to have.
I don't need Sprint TV running on boot!
When I used a clean slate scene I still have all of these same issues. Random reboots, slow OS and apps, ect.
I have no idea why Android would allow that much RAM to be used for background apps. I don't understand why we have no way to see what programs run on boot unless using a 3rd party app.
Most apps are so crappy that they run in the background all the time and have no way to toggle if they run on boot and I'm not talking about apps that modify something all the time I"m talking about apps that ONLY need to be running once you open them. An example would be Swipe, I understand the need for that app to run on boot. It modifies the OS keyboard and would need to be running in order to work correctly when ever you enter any text field that pops up the keyboard for input.
An example of programs that don't need to be running on boot or should at least give you an option to toggle boot start up are; Sprint Navigation, Sprint Updater (No idea what this is for), Updater (Android?), Sprint Zone, doubletwist, SprintTV Widget (I'm on the clean slate profile with NO Widgets), VoiceMail (I use Google Voice, is this needed?), Sprint Football Live (It's not even Football season!), MP3 Store (I have yet to use on the EVO but is running just in case, thx), as well as many others.
I have 35 apps running in the back ground! WTF? Thanks ****ty app devs and bloatware Sprint!
Have fun try to find options for each app and figuring out each service to know what it's tied to so that you can have a phone that it powerful and run smoothly.
It really shouldn't be this hard or as much of a pain...
Reeves360 said:
I think what everyone is missing here that maybe the root of the problem is low memory.
I'm not talking about storage on the SD card. I"m talking about the memory the OS has to run.
I've fought long and hard with this low memory problem seeing as I have owned a g1 for almost 2 years.
THERE IS NO REASON THE EVO SHOULD EVER GET DOWN TO UNDER 30MB OF SYSTEM RAM!
I equate this issue to the same issue many people had with Windows computers and applications that start up in the system tray! We don't need most apps to run in the back ground on start up just in case I want to use it. The few seconds of time it shaves off of starting up the app is not worth the slower OS boot up (applies to Windows mainly) or the major slow downs they cause the OS's to have.
I don't need Sprint TV running on boot!
When I used a clean slate scene I still have all of these same issues. Random reboots, slow OS and apps, ect.
I have no idea why Android would allow that much RAM to be used for background apps. I don't understand why we have no way to see what programs run on boot unless using a 3rd party app.
Most apps are so crappy that they run in the background all the time and have no way to toggle if they run on boot and I'm not talking about apps that modify something all the time I"m talking about apps that ONLY need to be running once you open them. An example would be Swipe, I understand the need for that app to run on boot. It modifies the OS keyboard and would need to be running in order to work correctly when ever you enter any text field that pops up the keyboard for input.
An example of programs that don't need to be running on boot or should at least give you an option to toggle boot start up are; Sprint Navigation, Sprint Updater (No idea what this is for), Updater (Android?), Sprint Zone, doubletwist, SprintTV Widget (I'm on the clean slate profile with NO Widgets), VoiceMail (I use Google Voice, is this needed?), Sprint Football Live (It's not even Football season!), MP3 Store (I have yet to use on the EVO but is running just in case, thx), as well as many others.
I have 35 apps running in the back ground! WTF? Thanks ****ty app devs and bloatware Sprint!
Have fun try to find options for each app and figuring out each service to know what it's tied to so that you can have a phone that it powerful and run smoothly.
It really shouldn't be this hard or as much of a pain...
Click to expand...
Click to collapse
This is where I am so lost with Android. I read many blogs saying Android does not need a task killer and using one will only make your system slow down. Well I tried one anyway because it's in my Windows Mobile nature to do so (old habits....). I noticed that I too had 35 or so apps running in the background and I thought that doesn't sound good, I wanna kill them all. But then what Android pros keep telling me is to let them be and that the OS will kill them as needed. But from what you're saying, it sounds like the OS doesn't always do a good enough job. So my confusion and learning process of Android continues......

Random Reboots

Does anyone else suffer from random reboots with there device? it does it twice a day or more for me???
Is there anything i can do to stop this issue from happening again?
I.e wipe user data???
I've had it once or twice. Presumably a rogue app or a bug in the system.
I haven't suffered from a random reboot at all since having the phone on the second day of availability in the UK.
Then again, I haven't rooted mine, unlike others...
Yes I have had a few reboots in the few couple of days. Been ok since though
0Mudassar said:
Yes I have had a few reboots in the few couple of days. Been ok since though
Click to expand...
Click to collapse
Im glad its not just me hopw they will fix the issue in the volume fix!
garner said:
Does anyone else suffer from random reboots with there device? it does it twice a day or more for me???
Is there anything i can do to stop this issue from happening again?
I.e wipe user data???
Click to expand...
Click to collapse
Not a single crash or random reboot so far. I rebooted last Friday after charging my battery and it's been running since without problems. My best guess is that culprit is one of your applications that you've installed, especially any application that tries to do something with Android and the device itself.
kristovaher said:
Not a single crash or random reboot so far. I rebooted last Friday after charging my battery and it's been running since without problems. My best guess is that culprit is one of your applications that you've installed, especially any application that tries to do something with Android and the device itself.
Click to expand...
Click to collapse
I had these reboots on a G2X and it drove me bonkers so I am always worried about phones doing it and I watch uptime like a hawk. Nexus has been rock solid since I turned it on the first time. No reboots. Sometimes it's apps and sometimes your use case just exposes a bug in the OS. Try doing a wipe and installing a few apps at a time so you can figure out what's causing it n
I had a couple within the first few days... nothing for a while...
This is just speculation, but I remembered seeing a thread somewhere in another form, in which a user with another device with the same random reboot problem was advised to check his sim card. A bad sim card may "vanish" for a while, causing the device to reboot. Again, just speculation, or if you wish, a hypothesis you can check.
I have something similar, the first time was when I was charging my phone, I woke up in the morning and I found my phone off and hot as hell. Battery pull and everything went perfect. then it happened to me 5 times, the phone freezes and turns itself off, then I have to do a battery pull! the last time was today I was listening to some music, then the music went weird, then the phone froze and turned itself off.
I called Three for a new phone as I have it for under 14days
It looks like there is an issue that google hopefully acknowledges like they did with nexus s.
I was listening to music on my way down the sidewalk thus morning and the mp3 started doing a loop of about 1 sec of the track over and over. Finally heard a pop and it went silent. Had to do a battery pull when I got on the subway.
Then on the subway about 10-20 seconds into a track after starting some music back up the track restarted. So I stopped playback thinking it may happen again.
I'll try to do what I can over the coming days to recreate this.
Sent from my Galaxy Nexus using Tapatalk
bad file or maybe filesystem?
mobilehavoc said:
bad file or maybe filesystem?
Click to expand...
Click to collapse
I would think that would cause more problems than that. I was listening to some tunes for a bit last night with no issue. And the issue this morning happened with two different tracks.
I had added a battery gauge widget to my home screen last night, I removed it just now. I'll try to recreate the problem from here without adding more apps or widgets. If I can successfully recreate it I'll try to hook up adb and get some logs.
Sent from my Galaxy Nexus using Tapatalk
I'm having random reboots too. I'm suspecting its something to do with either GO SMS or SlideIT. Do you guys have any of these installed too?
Luckyman79uk said:
I'm having random reboots too. I'm suspecting its something to do with either GO SMS or SlideIT. Do you guys have any of these installed too?
Click to expand...
Click to collapse
None of them and no reboot so far.
Gesendet von meinem Galaxy Nexus mit Tapatalk
I'm getting another problem now. I've taken off GO SMS so I dont think its that. But when I get a notification (i.e SMS, email), I go to wake up my phone and the unlock screen appears. However it wont recognise any touches on the screen, then sometimes it will come back to life and other times it will reboot itself.
Never had a random reboot, I have go SMS installed.
Sent from my Galaxy Nexus using XDA App
Just had a random reboot with none of the aforementioned apps installed.
I was having random reboots when the phone was just sitting there with the screen off.
I had SetCPU under clocking when the screen was off, I removed SetCPU and my random reboots went away.

[Q] Random Crashing?

So I have had the note 4 (retail version) for a few weeks now. It is quite nice being no root.
The only issue I have started to see is randomly when I unlock my phone there will be a crash report with just a picture of my lockscreen and nothing else. Today I attempted to go into my contacts and it crashed 4-5 times until I waited for a few seconds then finally got in. Has anyone else experienced these issues before?
I have not loaded any apps that are out of the norm, I am fairly tech savvy as I deal with technology for my job. I haven't yet had time to try a full factory reset on it as I also use this as my work phone (I own it though).
Yes I'm getting many crashes at this point and it's very aggravating. First it was Contacts, then other apps including Pandora, a music app, Gallery, and one other I can't remember at the moment. It happens many times per day now (probably about once per hour), though isn't fully predictable yet. Audio has also begun cutting out periodically when streaming music over Bluetooth. I've wiped cache and done a factory reset, but neither has produced a change.
Sent from my SM-N910V using XDA Premium HD app
Hmmm, anyone else having issues with this? Wondering if a few bad phones went through the line. I've had quite the busy weekend dealing with being in a accident and such so i haven't wiped my phone to see if that affects anything.
I've been getting the occasional Contacts crash, for reasons still unknown to me. I haven't had anything else really going on though. I've had my phone since December.
Though slightly related, I did have a strange behavior last night where the phone screen would not timeout and turn off on its own, even while on the lock screen. A reboot fixed that. I've never had that happen before.
veteranmina said:
So I have had the note 4 (retail version) for a few weeks now. It is quite nice being no root.
The only issue I have started to see is randomly when I unlock my phone there will be a crash report with just a picture of my lockscreen and nothing else. Today I attempted to go into my contacts and it crashed 4-5 times until I waited for a few seconds then finally got in. Has anyone else experienced these issues before?
I have not loaded any apps that are out of the norm, I am fairly tech savvy as I deal with technology for my job. I haven't yet had time to try a full factory reset on it as I also use this as my work phone (I own it though).
Click to expand...
Click to collapse
From what I have been reading in other forums, the " unfortunately contacts have stopped " has to do with google+. This issue just popped up recently and is happening on various devices and different carriers. So it's not just vzw Note 4. Disable or Uninstall updates seems to work. Hopefully the issue will get resolved with a Google+ update.
leroybrute said:
From what I have been reading in other forums, the " unfortunately contacts have stopped " has to do with google+. This issue just popped up recently and is happening on various devices and different carriers. So it's not just vzw Note 4. Disable or Uninstall updates seems to work. Hopefully the issue will get resolved with a Google+ update.
Click to expand...
Click to collapse
It's quite interesting how Google+ has been causing issues. I came from the Lg G3. Google+ and Verizon's app did not like each other and would crash constantly until google+ was disabled.

Strange [and serious] lag issue, please help

I had my Pixel 2 XL since first release, running stock releases updated each month, stock kernel, and using Magisk. I also have a Pixel 2, configured exactly the same way as the 2 XL and the exact same apps. Apps are updated at the same time, same for patch releases. I carry both and use them interchangeably each day. They provide carrier/coverage diversity and allow for a longer day without charge.
A few days ago, with no known reason, my 2 XL started exhibiting a very strange lag behavior. In trying to resolve the issue, I have tried clearing Dalvik, flashing back to February, re-flashing March, and today flashing to April. I have also cleared certain app data and tried a custom kernel Nothing has helped. The problem does not exist on P2.
The lag I have observed so far:
1) I use the Google Calendar "agenda" widget. On boot, the widget is blank and shows "loading" and can take 10 or 15 minutes for the agenda items to populate (as opposed to immediately upon start up).
2) Playstore app updates: It downloads the app, but seemingly hangs and the update is VERY VERY slow.
3) On flashing the April patch, on first boot, the "Completing Android update" notification progress bar took about 45 minutes to complete (as opposed to a few seconds like it should).
4) I use Lightflow. On launching the app, I keep getting "app not responding" message. If I keep tapping "wait", it will eventually load. It is just loading VERY slowly.
I firmly believe that all of these issues are related to a single problem, like a system resource that causing these lags. At this time, I cannot update apps because it would take hours just to update one app.
I really don't want to do a factory reset if I can help it. Too many things to reconfigure, even with TiBu. Does anyone have any idea as to what might be the cause? I would really appreciate any input.
Thanks.
snovvman said:
I had my Pixel 2 XL since first release, running stock releases updated each month, stock kernel, and using Magisk. I also have a Pixel 2, configured exactly the same way as the 2 XL and the exact same apps. Apps are updated at the same time, same for patch releases. I carry both and use them interchangeably each day. They provide carrier/coverage diversity and allow for a longer day without charge.
A few days ago, with no known reason, my 2 XL started exhibiting a very strange lag behavior. In trying to resolve the issue, I have tried clearing Dalvik, flashing back to February, re-flashing March, and today flashing to April. I have also cleared certain app data and tried a custom kernel Nothing has helped. The problem does not exist on P2.
The lag I have observed so far:
1) I use the Google Calendar "agenda" widget. On boot, the widget is blank and shows "loading" and can take 10 or 15 minutes for the agenda items to populate (as opposed to immediately upon start up).
2) Playstore app updates: It downloads the app, but seemingly hangs and the update is VERY VERY slow.
3) On flashing the April patch, on first boot, the "Completing Android update" notification progress bar took about 45 minutes to complete (as opposed to a few seconds like it should).
4) I use Lightflow. On launching the app, I keep getting "app not responding" message. If I keep tapping "wait", it will eventually load. It is just loading VERY slowly.
I firmly believe that all of these issues are related to a single problem, like a system resource that causing these lags. At this time, I cannot update apps because it would take hours just to update one app.
I really don't want to do a factory reset if I can help it. Too many things to reconfigure, even with TiBu. Does anyone have any idea as to what might be the cause? I would really appreciate any input.
Thanks.
Click to expand...
Click to collapse
I don't have a good answer for you my friend other than trying to run it in Safe mode for a while to see if it helps. Other than that, only other thing you probably can do is a factory reset, which, I know, bites the big one!
Badger50 said:
run it in Safe mode for a while to see if it helps.
Click to expand...
Click to collapse
Thanks for that suggestion! The only condition I was able to test was to update apps. It went fine in Safe Mode. I rebooted back into regular mode and app update would hang. Based on what I read, the culprit would be a 3rd-party app?
I looked through all the apps that were updated in the past few days and do not see an app that would have the sort of large impact. There is no abnormal CPU utilization. Keep in mind that my Pixel 2 has the exact same apps and are updated at the same time. It has no such issues. I'm still lost.
The only update that could have an impact is Google Play Services. I'm on beta 12.5.21. Again, no issues w/ Pixel 2. I assume others don't have issues, we would otherwise heard about it by now.
Edit: Does safe mode run the ROM version of the Google Play Services?
snovvman said:
The only update that could have an impact is Google Play Services. I'm on beta 12.5.21. Again, no issues w/ Pixel 2. I assume others don't have issues, we would otherwise heard about it by now.
Click to expand...
Click to collapse
Yeah the only slowdown I've ever had was I think right before the February update. I never restart my phone or let it die so I had been 25+ something days of uptime. Restart was all I needed and it was the only 25+ days uptime that had any slowdown. I'm stock and only beta app I'm running is LastPass.
Sent from my Pixel 2 XL using Tapatalk
My phone lags BADLY when I use Snapchat and facebook.
Considering the affected apps (Google Calendar agenda widget, Lightflow, Playstore "install" process, etc.). What do all these have in common?
snovvman said:
Considering the affected apps (Google Calendar agenda widget, Lightflow, Playstore "install" process, etc.). What do all these have in common?
Click to expand...
Click to collapse
Did you ever figure this out?
I'm still on March and have started having this issue. It's related to charging the device. Whenever I charge (and even after pulling off the charger) Lightflow becomes extremely laggy. Also, installing apps from the Play store exhibits the behavior you described in OP. Interacting with notifications is very laggy as well (i.e. - tap a notification to open the corresponding app, and the notification disappears and nothing happens...then 2 minutes later the app opens). This goes on until a reboot. After that, everything is fine until I charge again. Which, fortunately for me, is only once every 3 days.
Was not having this issue until recently and have been on March for a few weeks.
Str0ntium said:
Did you ever figure this out?
I'm still on March and have started having this issue. It's related to charging the device. Whenever I charge (and even after pulling off the charger) Lightflow becomes extremely laggy. Also, installing apps from the Play store exhibits the behavior you described in OP. Interacting with notifications is very laggy as well (i.e. - tap a notification to open the corresponding app, and the notification disappears and nothing happens...then 2 minutes later the app opens). This goes on until a reboot. After that, everything is fine until I charge again. Which, fortunately for me, is only once every 3 days.
Was not having this issue until recently and have been on March for a few weeks.
Click to expand...
Click to collapse
I have not, unfortunately. The Playstore app install has, for the most part, resolved itself, but the hang does return from time to time. Lightflow is still a problem. I wrote the dev but there is no response. The other issue is the Google Calendar agenda widget. It takes 10-20 minutes to load on reboot. Mind you, the month widget works just fine.
Take a look at these threads:
https://forums.androidcentral.com/moto-z-force/803793-calendar-widget-doesnt-load-data.html
https://forums.androidcentral.com/google-pixel-pixel-xl/855985-screen-widget-loading-8-1-boot.html
They describe similar issues. I've also found other, similar observations but with no resolve.
I am on April and have tried a custom kernel. No joy.
Edit: Since I cannot test the calendar widget nor Lightflow in Safe Mode, I don't know if it actually is a system-related issue.
Edit 2: I do see a strange connection with charging, especially with Playstore installations and lags.
snovvman said:
I have not, unfortunately. The Playstore app install has, for the most part, resolved itself, but the hang does return from time to time. Lightflow is still a problem. I wrote the dev but there is no response. The other issue is the Google Calendar agenda widget. It takes 10-20 minutes to load on reboot. Mind you, the month widget works just fine.
Take a look at these threads:
https://forums.androidcentral.com/moto-z-force/803793-calendar-widget-doesnt-load-data.html
https://forums.androidcentral.com/google-pixel-pixel-xl/855985-screen-widget-loading-8-1-boot.html
They describe similar issues. I've also found other, similar observations but with no resolve.
I am on April and have tried a custom kernel. No joy.
Edit: Since I cannot test the calendar widget nor Lightflow in Safe Mode, I don't know if it actually is a system-related issue.
Edit 2: I do see a strange connection with charging, especially with Playstore installations and lags.
Click to expand...
Click to collapse
The only widget I use is the Fit step counter. That has always taken a minute or so to even show up on the home screen after a boot (8.0/8.1) for me. I don't feel it's related to my issue as that has persisted through all software versions I've used so far.
I'm beginning to think the lightflow issue is just that....a lightflow issue and it is affecting notifications, globally. And, it is somehow tied to charging state. I've seen lightflow do some weird crap over the years. I remember a simple gmail update caused lightflow to send my then device (htc tbolt) into constant reboots.
Str0ntium said:
I'm beginning to think the lightflow issue is just that....a lightflow issue and it is affecting notifications, globally. And, it is somehow tied to charging state. I've seen lightflow do some weird crap over the years. I remember a simple gmail update caused lightflow to send my then device (htc tbolt) into constant reboots.
Click to expand...
Click to collapse
Well sir, you are EXACTLY correct. Based on your ideas, I disabled Lightflow and rebooted my phone. All was back to normal. Once I re-enabled LF, the problems came back. Thank you very much for pointing out your observations. I would have not considered LF to be the source of the problem, but it is now so clear. Again, I can't thank you enough (I'll "thank" both of your posts)!
I will try clearing the LF data to see if that solves the problem. I will report back.
snovvman said:
Well sir, you are EXACTLY correct. Based on your ideas, I disabled Lightflow and rebooted my phone. All was back to normal. Once I re-enabled LF, the problems came back. Thank you very much for pointing out your observations. I would have not considered LF to be the source of the problem, but it is now so clear. Again, I can't thank you enough (I'll "thank" both of your posts)!
I will try clearing the LF data to see if that solves the problem. I will report back.
Click to expand...
Click to collapse
Light Manager might be a viable alternative for you if LF doesn't play nice for you. Works great without any lag issues :good:
snovvman said:
Well sir, you are EXACTLY correct. Based on your ideas, I disabled Lightflow and rebooted my phone. All was back to normal. Once I re-enabled LF, the problems came back. Thank you very much for pointing out your observations. I would have not considered LF to be the source of the problem, but it is now so clear. Again, I can't thank you enough (I'll "thank" both of your posts)!
I will try clearing the LF data to see if that solves the problem. I will report back.
Click to expand...
Click to collapse
Well, that's not exactly the news I wanted to hear lol.. I've tried light manager before and didn't like it at all. Light flow is kind of a crucial app for me. I guess I will just charge the device in the off state. Everything works fine until it gets charged overnight.
Now that you've sort-of confirmed light flow as the cause, I wonder if it might have to do with the charge state hooking. Do you have charging/charged profiles set up in light flow? If it's as simple as removing those, I could deal. I'm at work so can't really afford to test it right now.
Str0ntium said:
Well, that's not exactly the news I wanted to hear lol.. I've tried light manager before and didn't like it at all. Light flow is kind of a crucial app for me. I guess I will just charge the device in the off state. Everything works fine until it gets charged overnight.
Now that you've sort-of confirmed light flow as the cause, I wonder if it might have to do with the charge state hooking. Do you have charging/charged profiles set up in light flow? If it's as simple as removing those, I could deal. I'm at work so can't really afford to test it right now.
Click to expand...
Click to collapse
I first endured the slowness and made a LF backup. Then 1) I cleared the data and rebooted the phone without launching LF, the phone restarted normally, calendar widget was fine, 2) launched LF and granted notification access, restarted phone, all was well, 3) restored from LF backup, restarted, all is still well and LF launches fine. Corrupted data?
At least I'll know what to do next time. For your similar issue, just make a LF backup, clear data, reboot, restore, and hopefully it resolves the issue for you. Let me know.
Edit: Regarding your question on charge state hooking--I had LF running for many years and on the Pixel 2 XL since new. The problem only surfaced recently. My Pixel 2 is also fine. I would guess that there was bad data somewhere. Like I wrote above, a reset/restore brought everything back as before.
snovvman said:
I first endured the slowness and made a LF backup. Then 1) I cleared the data and rebooted the phone without launching LF, the phone restarted normally, calendar widget was fine, 2) launched LF and granted notification access, restarted phone, all was well, 3) restored from LF backup, restarted, all is still well and LF launches fine. Corrupted data?
At least I'll know what to do next time. For your similar issue, just make a LF backup, clear data, reboot, restore, and hopefully it resolves the issue for you. Let me know.
Edit: Regarding your question on charge state hooking--I had LF running for many years and on the Pixel 2 XL since new. The problem only surfaced recently. My Pixel 2 is also fine. I would guess that there was bad data somewhere. Like I wrote above, a reset/restore brought everything back as before.
Click to expand...
Click to collapse
Yeah, I went through all of that last week. I went from the newest version back to the last known stable (for me) version. I always keep a back up of the settings txt file as well as a TiBu file. My current version (previous stable) was installed from scratch.
Everything was fine for the first two or so weeks on March build. This just started after I applied the libs from the multi-touch fix. I removed that as I had hoped it would be related to the phantom swiping when scrolling (I don't game on the device) but it doesn't seem to be related the swiping. At first I thought that module was causing the issue as it started the day or two after adding it. That's the only change I have really made since setting up the March build. Not sure why it would just start out of the blue when it had been working fine for at least 2 weeks before.
I'll try some things over the next few days. First thing is going to be removing the charging profiles from light flow and see if that makes a difference.
Have you tried hooking up the charger since cleaning your data?
If removing charging profiles doesn't help, I'm going to reflash March build (removing -w from batch file) to both slots, redo twrp, elx kernel, magisk. I may do this anyway, even if removing charging from light flow fixes it.
Str0ntium said:
I'll try some things over the next few days. First thing is going to be removing the charging profiles from light flow and see if that makes a difference.
Have you tried hooking up the charger since cleaning your data?
If removing charging profiles doesn't help, I'm going to reflash March build (removing -w from batch file) to both slots, redo twrp, elx kernel, magisk. I may do this anyway, even if removing charging from light flow fixes it.
Click to expand...
Click to collapse
I have connected/disconnected a generic charger twice and once connected to a PC (slow charge). So far, still all good. The problem began in late/mid March. The April patch did not solve the problem. I am using Magisk. Stock/ElementalX made no difference. I will see if the problem resurfaces.
The likely cause that there are code issues with LF. I had LF slow down regardless of charger connection so I'm curious to know if removing the charging hooks help. I'm on the latest version.
Just curious--what not go to the April patch?
snovvman said:
I have connected/disconnected a generic charger twice and once connected to a PC (slow charge). So far, still all good. The problem began in late/mid March. The April patch did not solve the problem. I am using Magisk. Stock/ElementalX made no difference. I will see if the problem resurfaces.
The likely cause that there are code issues with LF. I had LF slow down regardless of charger connection so I'm curious to know if removing the charging hooks help. I'm on the latest version.
Just curious--what not go to the April patch?
Click to expand...
Click to collapse
I'm an "if it ain't broke" kinda guy. Everything except the phantom swipes has been perfect on March build. At this point I'm convinced the swiping issue is due to LG and therefore nothing to be done about it. I'm getting too old to flash a new ROM every week like I used to
Str0ntium said:
I'm an "if it ain't broke" kinda guy. Everything except the phantom swipes has been perfect on March build. At this point I'm convinced the swiping issue is due to LG and therefore nothing to be done about it. I'm getting too old to flash a new ROM every week like I used to
Click to expand...
Click to collapse
Gotcha! Since my last post, I have connected/disconnected charger five times. Each time with several minutes of wait time in between. I have also tested functionality while the charger is plugged in. All still good.
One side note, I have noticed, with many phones, that strange and undesirable things happen when you connect the charge while the phone is mid-boot. In my situation, the LF problem may have surfaced because of that.
snovvman said:
Gotcha! Since my last post, I have connected/disconnected charger five times. Each time with several minutes of wait time in between. I have also tested functionality while the charger is plugged in. All still good.
One side note, I have noticed, with many phones, that strange and undesirable things happen when you connect the charge while the phone is mid-boot. In my situation, the LF problem may have surfaced because of that.
Click to expand...
Click to collapse
Well for me I was just charging normally. Hope it holds up for you. If so I'll do a clean install again and setup from scratch.
Try clearing excess text messages and cache for apps. A friend of mine had thousands of text messages and social media buildup, and the phone got very slow and buggy, especially the camera app. After deleting thousands of texts, switching to Textra, clearing the app cache for frequently used apps, the phone is back to very fast again.

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