So far today, my Evo has reset itself about 4 times. That is within the past hour and a half. I've had it since Monday and had no other issues with it doing this until today. The only app that was added in the past 24hrs was the Wireless Tether for Root app. I don't know what or why this is happening. I've just uninstalled Unrevoked, Superuser Permissions, the Overclock Widget, and the Wireless Tether to see if that is causing the issues. Anyone else have anything similar to this happening?
Also, I changed the "always on mobile data" setting to off yesterday. That increased my battery life dramatically. I was able to leave the phone on for a solid 11hrs with it still having 60% charge left. Then today, before I changed any settings at all, unplugging the phone from the charger for about 2hrs has resulted me in being down to 45% battery. Could mobile data always on being off cause the rebooting issue?
Same thing was happening to me when I unchecked that. Checked it back and all rebooting issues went away.
admorris said:
Same thing was happening to me when I unchecked that. Checked it back and all rebooting issues went away.
Click to expand...
Click to collapse
Since I posted that message I had two more reboots. Just ticked always on mobile data back on and am waiting to see if that stops it...
EDIT: No more reboots since reenabling mobile data always on...weird
I've had the always on data feature turned off since day one to conserve battery life and i had not experienced the random shut offs until yesterday. Since yesterday however my phone has restarted itself no less than 20 times. Several times while I was sleeping so this is defiantly a real problem but I dont think its related to settings. ill be contacting HTC tonight
I have had always data off, ticked it on this morn. And started getting the reset issue...
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Sent via the XDA Tapatalk App
Random restarts are often indicative of the battery not sitting in properly.
Remove the battery. Scratch up the contacts. Insert back firmly...
I am also having this same issue. I turned my phone off this morning because i wouldn't be using it and then i turned it back on in the afternoon and then my phone just started randomly restarting itself. There is no rhyme or reason to it. It has just been happening all by itself. It has probably happened 10 times in the last 4.5 hours.
I took the battery out for a minute and put it back in to see if it will stop the issue, but i'll have to wait and see. However, when i did turn the phone back on i got a weird pop-up message on the main screen that said something to the effect of, "Operational failure, please use su command." Then it faded away. Anyone know what that means?
As mentioned above, turning always-on mobile back on, took care of my restart issue.
heed316 said:
So far today, my Evo has reset itself about 4 times. That is within the past hour and a half. I've had it since Monday and had no other issues with it doing this until today. The only app that was added in the past 24hrs was the Wireless Tether for Root app. I don't know what or why this is happening. I've just uninstalled Unrevoked, Superuser Permissions, the Overclock Widget, and the Wireless Tether to see if that is causing the issues. Anyone else have anything similar to this happening?
Also, I changed the "always on mobile data" setting to off yesterday. That increased my battery life dramatically. I was able to leave the phone on for a solid 11hrs with it still having 60% charge left. Then today, before I changed any settings at all, unplugging the phone from the charger for about 2hrs has resulted me in being down to 45% battery. Could mobile data always on being off cause the rebooting issue?
Click to expand...
Click to collapse
I'm getting the same issue. At first i thought it was ATK, so i uninstalled that. Then I though it was lookout, so I disabled that. But it still keeps happening. I have mobile data off too, but for days, and it hasn't affected it one way or the other.
The odd thing is, I was running xiiLive Lite last night streaming the radio all night, and my phone stayed up the whole time, while plugged in (at least 8 hours).
I don't know what the deal is, but my phone goes about 24-48 hours without a spontaneous reboot, and then it will start doing it 4-6 times a day. Anyone have a good logging tool would be nice, as I'm somewhat new to Android.
Thanks!
Tigger
tigger2u said:
I'm getting the same issue. At first i thought it was ATK, so i uninstalled that. Then I though it was lookout, so I disabled that. But it still keeps happening. I have mobile data off too, but for days, and it hasn't affected it one way or the other.
The odd thing is, I was running xiiLive Lite last night streaming the radio all night, and my phone stayed up the whole time, while plugged in (at least 8 hours).
I don't know what the deal is, but my phone goes about 24-48 hours without a spontaneous reboot, and then it will start doing it 4-6 times a day. Anyone have a good logging tool would be nice, as I'm somewhat new to Android.
Thanks!
Tigger
Click to expand...
Click to collapse
I had mobile data off for a few days with no reset issues. Then I installed a few apps from the market (not the ones you mentioned) and then the resets started. I uninstalled the newest apps but the resets kept happening. Then I turned mobile data back on and no more resets in the last 24 hours.
my evo is randomly rebooting and I never modified the settings that some of you are talking about. My also gives me random issues where when i try to open an app it will open for a split second and close? I am also having my phone lock up on me several times a day and i have to pull the battery to reboot it! I took it back to the sprint store and they insisted on reloading the software on the phone and it made no difference.... does anyone have any suggestions or similar issues?
rooder said:
my evo is randomly rebooting and I never modified the settings that some of you are talking about. My also gives me random issues where when i try to open an app it will open for a split second and close? I am also having my phone lock up on me several times a day and i have to pull the battery to reboot it! I took it back to the sprint store and they insisted on reloading the software on the phone and it made no difference.... does anyone have any suggestions or similar issues?
Click to expand...
Click to collapse
I had the apps closing after a split sec too but I found out that it was for apps that didn't play nice with the snapdragon cpu; like the Gameloft game Nova and a few of their other titles.
for me its stock apps like the navigator, video player etc. I am thinking i might have a defective unit.
rooder said:
for me its stock apps like the navigator, video player etc. I am thinking i might have a defective unit.
Click to expand...
Click to collapse
Yup! That does sound strange! Did you root your phone? I'm rooted and all the stock apps that I've tried, seem to open and work fine.
nope! not rooted, 100% how it was out of the box. Luckily my pre was still active so i video taped it freezing up and stuff so im going to show the tech at the sprint store so hopefully they can order my replacement.
I also have a fully stock phone, some apps installed, but none recently, and yesterday it rebooted itself, twice more today.
I haven't changed the settings mentioned earlier, and haven't done anything I can think of that would cause the rebooting.
I am also having issues where I can't get an IP address on my wireless network, but I'm not sure it's related. I just noticed these 2 problems in the last 2 days, and it's the only thing I can think of that's out of the ordinary from the weeks prior to this happening.
I think I'll take it to Sprint tomorrow and see what they have to say.
Keep us updated on what happens. It seems to take a day or two for symptoms to start, but when they do it goes crazy rebooting!
...more discussion on this issue has been going on here too: http://forum.xda-developers.com/showthread.php?t=702379
I'm not a professional android user and don't know much about it yet, but mine's rebooted a few times as well. I haven't rooted my phone but the ONE thing that seemed to have resolved the continuing issue is doing a hard reboot:
Menu > Settings > Privacy > Factory data reset
It's been 4 days and hasn't rebooted since.
EDIT: It's been 6 days now and still no reboots.
Angry Apps Eating my RAM!
I think what everyone is missing here that maybe the root of the problem is low memory.
I'm not talking about storage on the SD card. I"m talking about the memory the OS has to run.
I've fought long and hard with this low memory problem seeing as I have owned a g1 for almost 2 years.
THERE IS NO REASON THE EVO SHOULD EVER GET DOWN TO UNDER 30MB OF SYSTEM RAM!
I equate this issue to the same issue many people had with Windows computers and applications that start up in the system tray! We don't need most apps to run in the back ground on start up just in case I want to use it. The few seconds of time it shaves off of starting up the app is not worth the slower OS boot up (applies to Windows mainly) or the major slow downs they cause the OS's to have.
I don't need Sprint TV running on boot!
When I used a clean slate scene I still have all of these same issues. Random reboots, slow OS and apps, ect.
I have no idea why Android would allow that much RAM to be used for background apps. I don't understand why we have no way to see what programs run on boot unless using a 3rd party app.
Most apps are so crappy that they run in the background all the time and have no way to toggle if they run on boot and I'm not talking about apps that modify something all the time I"m talking about apps that ONLY need to be running once you open them. An example would be Swipe, I understand the need for that app to run on boot. It modifies the OS keyboard and would need to be running in order to work correctly when ever you enter any text field that pops up the keyboard for input.
An example of programs that don't need to be running on boot or should at least give you an option to toggle boot start up are; Sprint Navigation, Sprint Updater (No idea what this is for), Updater (Android?), Sprint Zone, doubletwist, SprintTV Widget (I'm on the clean slate profile with NO Widgets), VoiceMail (I use Google Voice, is this needed?), Sprint Football Live (It's not even Football season!), MP3 Store (I have yet to use on the EVO but is running just in case, thx), as well as many others.
I have 35 apps running in the back ground! WTF? Thanks ****ty app devs and bloatware Sprint!
Have fun try to find options for each app and figuring out each service to know what it's tied to so that you can have a phone that it powerful and run smoothly.
It really shouldn't be this hard or as much of a pain...
Reeves360 said:
I think what everyone is missing here that maybe the root of the problem is low memory.
I'm not talking about storage on the SD card. I"m talking about the memory the OS has to run.
I've fought long and hard with this low memory problem seeing as I have owned a g1 for almost 2 years.
THERE IS NO REASON THE EVO SHOULD EVER GET DOWN TO UNDER 30MB OF SYSTEM RAM!
I equate this issue to the same issue many people had with Windows computers and applications that start up in the system tray! We don't need most apps to run in the back ground on start up just in case I want to use it. The few seconds of time it shaves off of starting up the app is not worth the slower OS boot up (applies to Windows mainly) or the major slow downs they cause the OS's to have.
I don't need Sprint TV running on boot!
When I used a clean slate scene I still have all of these same issues. Random reboots, slow OS and apps, ect.
I have no idea why Android would allow that much RAM to be used for background apps. I don't understand why we have no way to see what programs run on boot unless using a 3rd party app.
Most apps are so crappy that they run in the background all the time and have no way to toggle if they run on boot and I'm not talking about apps that modify something all the time I"m talking about apps that ONLY need to be running once you open them. An example would be Swipe, I understand the need for that app to run on boot. It modifies the OS keyboard and would need to be running in order to work correctly when ever you enter any text field that pops up the keyboard for input.
An example of programs that don't need to be running on boot or should at least give you an option to toggle boot start up are; Sprint Navigation, Sprint Updater (No idea what this is for), Updater (Android?), Sprint Zone, doubletwist, SprintTV Widget (I'm on the clean slate profile with NO Widgets), VoiceMail (I use Google Voice, is this needed?), Sprint Football Live (It's not even Football season!), MP3 Store (I have yet to use on the EVO but is running just in case, thx), as well as many others.
I have 35 apps running in the back ground! WTF? Thanks ****ty app devs and bloatware Sprint!
Have fun try to find options for each app and figuring out each service to know what it's tied to so that you can have a phone that it powerful and run smoothly.
It really shouldn't be this hard or as much of a pain...
Click to expand...
Click to collapse
This is where I am so lost with Android. I read many blogs saying Android does not need a task killer and using one will only make your system slow down. Well I tried one anyway because it's in my Windows Mobile nature to do so (old habits....). I noticed that I too had 35 or so apps running in the background and I thought that doesn't sound good, I wanna kill them all. But then what Android pros keep telling me is to let them be and that the OS will kill them as needed. But from what you're saying, it sounds like the OS doesn't always do a good enough job. So my confusion and learning process of Android continues......
Related
Weird problem, had my Evo for a couple of days now and everything seemed fine for the first day but now when I run certain apps like google maps for pandora my Evo will reboot. This doesn't happen all the time but will eventually happen after an hour or two of usage. I did buy a case for my phone, maybe it's a heat issue?
taziz23 said:
Weird problem, had my Evo for a couple of days now and everything seemed fine for the first day but now when I run certain apps like google maps for pandora my Evo will reboot. This doesn't happen all the time but will eventually happen after an hour or two of usage. I did buy a case for my phone, maybe it's a heat issue?
Click to expand...
Click to collapse
I've had this happen on my hero. It is just clearing memory are you using autokiller ? It started on my hero when using autokiller. It's not a heat issue the led will flash red and green when the phone is hot.
I'm using advanced task killer but I don't think it's set to autokill apps. A hard reset has seemed to fix this issue for now, how do I ensure it doesn't happen again in the future?
It might help to check your preset in autokiller and set to moderate or optimum but some apps use more memory than others so you might see it from time to time. I still use autokiller set on extreme and would only see that once every week or two on the hero. So it's not that big of a deal. You could just uninstall it if it bugs you or to see if it stops. I have not seen it on my evo yet but I am just rooted no custom ROM yet (Waiting for fresh ROM with espresso theme). That might help contribute to it as well.
taziz23, I don't mean to hi-jack your thread but I've been chasing down the cause of random reboots also. I've been searching around for someone with a similar issue and all I've been finding are people talking about the reboot loop caused by an exchange account. I'm not using exchange at the moment so I know that's not what's affecting me.
It sounds similar to what you're talking about. About 30 minutes to an hour apart regardless of whether I'm using the phone or not. It just did it while sitting on the desk next to me with the screen off for at least 15 minutes.
I've hard reset a few times to see if it was related to the OTA, and turns out it happens to both .1 and .6
I've found out that if I don't associate my google account during the initial setup (or any other accounts like facebook, twitter, etc.) it doesn't seem to reboot anymore. Once I do setup an account and set it to auto sync, I start seeing the reboots happening. So I've been playing with different combinations of disabling calendar sync, contacts sync, etc. to narrow it down but so far, I've come up with nothing.
I've even exported my contacts to a .cvs file using my desktop browser and cleaning out any of the <HTCDATA> stuff that links facebook and twitter to make sure nothing is corrupt and reimported them, but as the reboots are still happening, it looks like that might rule out contact corruption.
I had made it through most of Friday before the reboots started. I recall installing the update to Facebook and TasKiller just before it started happening, but have hard reset since then and have not installed either of these again.
Has anyone else seen anything like this?
Two words: Kernel Panic.
Actually, that's just a guess. I'd imagine anything else would cause some kind of error message to show up like a force close for example.
It has happened with my Evo a few times so far. It also happened with my Hero when I use to use that.
It's probably just a module misbehaving which confuses the OS and causes the kernel panic, so I imagine it's nothing more than a software bug.
Yea... I was thinking some KP's might be happening, but if the release build is dated in April, I must have some fluky hardware right?
Maybe I'll run an `adb logcat` and just wait.
I remember the hard crashes on some of the early donut and eclair builds for the Vogue (CDMA Touch) and these are pretty much the same deal. Just drops out and goes straight to the bootsplash.
Regardless of the phone or OS, I've seen this happen on all the phones I've owned. Android is at least open to allow normal people to debug and fix these problems though.
Me too!
I had a seemingly random reboot happen today on my EVO as well... then it happened again.
Both times, I had Waze and Pandora running and was about 30 seconds into a phone call.
Advanced Task Killer is installed, and is set to kill "when screen off".
I'm pretty new to Android based phones, so I'm not even sure where to start with troubleshooting... but found this thread, and thought this info may help.
Krissy
(P.S. I love this phone so much, right now - I don't even care that it has rebooted on me twice in the middle of a phone call... but eventually the honeymoon will be over, and I'll want this figured out. LOL)
I am having an exact same ISSUE i got it from google I/O its just happened suddenly while you are using it I have no Idea .. Search is also not that great .. Platform need lot of work until it get mature .... I was definately enjoying 1st 2 weeks but not anymore its just killing me now ... Issues after Issues so many Bugs I have start noticing now.. I am not complanning but its just not solid they need to fix this asap... I was enjoying Pre it was slow but I like that OS .. not too much buggy... some apps just Crash randomly .. I was huh .. and its doing more and more now ..
After my hard reset a couple of days ago I haven't had any reboots. I do think it was related to the task killer I think it might have caused some data corruption possibly when killing an application. I set the auto killer to safe in the meantime. If it stats happening again I'll try uninstalling the task killer before I hard reset.
I had the same thing happen, but only once. I was using google maps I think. I also have advance task killer installed. Does the ignore list in advance task killer and setting it to auto kill, kill everything except for what's in the ignore list?
I'm not sure but I did notice that most of my reboots were happening when running google maps..
My Evo rebooted most days 4 or 5 times, day or night, in use or not. The store where I purchased it refused to replace it since I couldn't duplicate the problem to the local technical store. They acted like I needed someone to talk to and not like I had a problem needing resolution. After about 20 calls to customer support they told me to return it where I purchased it and they're sending me out a new one. Apparently no one at Sprint has ever heard that there's this issue. Mine was stock. Period.
I have had some reboot issues that I can't explain. I removed Advance Task killer and it seems to happen less frequent. Maybe once every two days, but never during a call. Waiting to see if this stops with Froyo.
Used to have similar, but less frequent, reboot issues and an occasional "frozen" screen with my previous Blackberry 8830.
I've only had it reboot once or maybe twice for no reason but When I use advanced task kill I almost expect it to happen. And I only use it to kill whatever app I was just using and any other ones Ive downloaded that have no business running.
I have had the same issue, only I am using the full version of Memory Booster..I am going to uninstall it and see if that helps, I also notice that my phone was very hot. It rebooted about 3 times before letting me use the phone again.
Any other suggestions?
Sent from my PC36100 using XDA App
I have a Epic that I did the FroYo update to months ago. Now it seems that at least 3 times a day I notice my leg burning, letting me know that my phone is locked.
I know it's most likely some 3rd party application on the phone but can anyone let me know how I can debug the problem rather then reset the device to factory? I also want to be able to let whatever developer of whatever app know whats up.
I also get the other random lockups where nothing will work but the bottom buttons will light up. both will happen on or off the charger.
xboxor said:
I have a Epic that I did the FroYo update to months ago. Now it seems that at least 3 times a day I notice my leg burning, letting me know that my phone is locked.
I know it's most likely some 3rd party application on the phone but can anyone let me know how I can debug the problem rather then reset the device to factory? I also want to be able to let whatever developer of whatever app know whats up.
I also get the other random lockups where nothing will work but the bottom buttons will light up. both will happen on or off the charger.
Click to expand...
Click to collapse
Personally, I would start over. Wipe everything and reflash the rom. I reflashed the rom twice. The first time I had a few issues, the second time made the phone smoother. Also the second flash was with no wipe.
xboxor said:
I have a Epic that I did the FroYo update to months ago. Now it seems that at least 3 times a day I notice my leg burning, letting me know that my phone is locked.
I know it's most likely some 3rd party application on the phone but can anyone let me know how I can debug the problem rather then reset the device to factory? I also want to be able to let whatever developer of whatever app know whats up.
I also get the other random lockups where nothing will work but the bottom buttons will light up. both will happen on or off the charger.
Click to expand...
Click to collapse
Since you are on Froyo (didn't say if you were rooted or not) you can run some apps like Spare Parts, OS Monitor or CPUSpy to see what is running. You can also go to Settings>applications>running services to see what is running and actually stop applications there. So if you check running services and see a third party app running that you are not using, stop it and see if the phone runs OK. Another thing you could try is to set all syncs to manual such as Facebook, Twitter, Google talk or +, email...applications trying to sync in a low signal area may cause excessive heat and the heat itself will cause FCs, freezes and reboots as the phone has a battery temp safety in it.
Hi guys, this problem just started to occur. I heard a notification sound from my phone which should have been the email tone but I was busy so i didn't check it. I noticed the sound was a little cut off at the end though. Then almost immediately afterwards, I got the sound for a new SMS. Then I checked my phone but I couldn't see any emails from before although there was a new SMS. When I tried to open the message, it would go into the Messaging app but then it would get stuck on a loading screen when I try to actually enter the message. When I go back to the main messaging screen, I can still see all my past messages, but each time I try to go into one, it'd get stuck on the loading screen. Eventually after maybe 3 minutes it finally went into the newest message i got, but when i tried to send a reply it would act like nothing's happened. The message i typed just disappeared. When I went back to the main messaging screen, I was able to see my message in the previews, but when i go back into that conversation, it would be stuck on the loading screen and now nothing is loading. This is really annoying. I haven't really used my phone in the last 6 hours and before that everything worked perfectly.
On another note, I'm noticing that during the night, my phone uses up about 30% of the battery just on idle. I have wi-fi turned on but is this normal? I only slept for 6 hours...by the way, the battery charging all seemed normal before but now I just plugged in my phone about 1.5 hours ago and it's only increased by about 3 percent...
My phone is not rooted and has been updated recently to the latest version. I also have Lookout Security installed. Any help would really be appreciated!
Update: I just noticed that my phone was blinking red and green one after another. After checking it seems to indicated that it's because it is overheating so i've now disconnected the charger and turned it off. But i can't think why it would be overheating. It's placed on a wooden table away from sunlight and any heat sources and like i mentioned earlier, I haven't really touched it in the last 6 hours so I was definitely not using anything intensive.
Did restarting fix the messaging problem ?
What apps have the highest % for battery use ?
Well, your phone probably was doing something intensive.
Maybe your antivirus was upset by the email or message.
@PhoenixFx: Yeah i did restart the phone which didn't help. I even turned the phone off for 30 minutes which cooled it down but as soon as i turned it back on, it started to get hot again. Whilst it was turned off i had it charging and then when it came back on i noticed the battery percentage increased much more so the battery was definitely fine. The process which used the most power was Viber which was at 9%, there were a couple of other processes but they were all under 5%. I even uninstalled Viber which didn't help. Looking at all the processes that were running, I couldn't see anything that was abnormal.
Well, your phone probably was doing something intensive.
Maybe your antivirus was upset by the email or message.
Click to expand...
Click to collapse
That could be but I don't see why it would. The message was just a regular text message.
Anyways, I have now done a factory reset and it seems to be fine again. But if anyone has ever come across this or know the solution, please let us know so if it happens again, I'll know what to do and it would also help others who experiences the same thing. By the way, how much SHOULD the battery drain overnight with the wifi turned on?
You may have gotten a virus. I got a gmail virus that wiped a lot of my emails and wouldnt let me receive. I know this is about messaging but they are made by google so it is a possibility. I suggest a full restore and to run a virus scan with one of the play store's antiviruses.
Sent from my HTC One X using xda app-developers app
I had the same problem with the messages. They wouldn't open or they would take a lifetime to load and open. Resetting and **** wouldnt work so I did a re-install of my ROM, wouldnt work, so I did factory wipe and started fresh. So far so good.
GWS2012 said:
I had the same problem with the messages. They wouldn't open or they would take a lifetime to load and open. Resetting and **** wouldnt work so I did a re-install of my ROM, wouldnt work, so I did factory wipe and started fresh. So far so good.
Click to expand...
Click to collapse
Yeah I'm not having any issues so far. Of course, it could've been a virus but I scanned my phone regularly with Lookout and also when it happened. Very weird. Anyways, if it happens again, I'll post back. Certainly hope not, this was the second time in a month I had to do a factory reset (last time was when I updated to Sense 4.1 and for some reason it wiped my phone and didn't even do the update. I had to make it download the update again for it to install...)
Ok, it's just happened again. First i heard the notification sound for an email, but then when i turned on the screen, i couldn't see any notifications. Now when i go into my SMS, they take forever (literally) to load. This is really getting pathetic. The amount of problems i've had with this phone, not to mention the constant "loading" screen when i press the home key. FFS, i never had this many problems with my old iPhone 3GS.
Update: I've just done a scan with AVG and Lookout and both turned up nothing. Most likely that this is not a virus related issue then.
this is happening on the stock 2.17 firmware also
no notifications, if you look in the messaging app, new messages are there
i cant understand how htc cant fix this? its been present from 1.28 fw
ruffdogtechy said:
You may have gotten a virus. I got a gmail virus that wiped a lot of my emails and wouldnt let me receive. I know this is about messaging but they are made by google so it is a possibility. I suggest a full restore and to run a virus scan with one of the play store's antiviruses.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
a gmail virus? care to explain a bit more, like the name of it etc? i did have some problems where it wouldn't sync with the latest version but is now working ok..
If you text a hell of a lot like I do then the problem is the phone is trying to load all of the message threads as fast as possible. Which uses a **** ton of your RAM, hence the 3 minute wait. I current have the HTC one x+ but the phones are basically the same. Here's what i did for the same exact issues.
For constant overheating:
1.Let your phone die.
2.Put your phone in your freezer and let it sit for a few minutes until its pretty cold.
3.Fully charge your phone
4.If you havnt already done so, download the latest update for your phone
5.Turn on and keep the battery saver option on. You do not have to keep the brightness low though
For messaging issues:
Go in your messages and delete all of your old threads to people whom you no longer converse with.
If you're having reboot problems please post here - if there are problem apps or bad devices out there it would be good to know!
Got a new Nexus 5X yesterday for my partner. Plugged it in and charged all day (oh what patience). 10pm started setup and added account to it. Phone immediately did an update which succeeded. Then it started to install the saved apps from the Google account, about 50 in all. After all the apps were installed I handed it over to her to play and log into all those apps with logins. Tedious.
Within about 30 minutes she tried to take a photo and it rebooted. Then a bit later she was using it and it rebooted again. Before going to be it rebooted a few more times. Then again this morning. There wasn't one particular app or other that was in use when these crashes happened. During the day she saw a message about "Google needs to restart". Also the camera often comes up with an all black screen and can't be used.
I called Google tech support and they wanted to do a factory reset and maybe a cache partition wipe. They would also like to investigate if a rogue app is causing the crashes by using it without any apps installed. Because reinstalling apps is so tedious I decided to have her do a cache partition reset I'm awaiting news. I'm hoping we don't have to do the other... I can't imagine how a bad app could be causing such repeated crashes (well I can, but it just shouldn't happen). That's lame...
It would really help if it was easy to get a crash log and find out the cause - unfortunately unless you're rooted this doesn't seem to be easy, and may well be impossible.
I've been having a lot of similar-sounding issues with my 5X. It's never rebooted while I was using it, but once or twice a day I'll pull it out of my pocket and it will be off, awaiting the unlock pattern to boot up.
The camera has been atrocious as well. I've seen the black screen you describe, tons of rotation lag, hanging, etc. Not just in Camera, but in other apps using the camera (such as when attaching a photo to a Hangout). Hoping this is something software-related and not a hardware problem.
I've had mine spontaneously reboot twice so far, both times I've pulled it out of my pocket and it required the PIN to unlock, then it booted up. I'm a bit concerned, as I have no idea when this happened, and, since it's encrypted a reboot essentially puts me offline until I notice it.
I just now had mine reboot during active use for the first time. I was long-pressing a wifi network in order to forget it (which is another 5x problem I keep having—wifi turns itself off or connects to the wrong networks).
My 5x was working fine and the crashing started happening yesterday...
they only app that i recently installed before the crashes started was firefox... are you guys using firefox by any chance???
Mine is still working fine, I do not have Firefox.
Same problem for me when using Firefox. The phone seems to crash and reboot when loading news websites containing photos and videos.
Not seen the issue when not using Firefox.
I've had my nexus 5x since mid/late November 2015. I've had the problem described below happen prior to today, and more than once.
Today, I cant turn my phone off - it seems to be in the middle of a reboot... the four coloured circles (google logo?) with colours going round and round. I powered it off cos it had started going slow... thought a reboot might fix the problem... but now its not starting and I cant even turn it off or do anything with it.. I've tried pressing the power button, I've tried holding the power button down, and I've tried different combinations... nothing seems to make a difference... (has been in that state of un-useablity for at least 30 mins now)
Anyone else also having wi-fi issues where facebook has an error and "cant connect" ?
I had the same thing happen and returned the phone, it's the only solution I found. I factory reset multiple times, called up Google and they told me to safe boot. Right.. I was completely stock and it rebooted multiple times / day and I know what I'm doing too, for the most part anyway. Got a replacement device and it has not once rebooted no matter what I do. Camera, Chrome random apps caused a reboot, it's not that. It's a defective device and you need to get it replaced period.
I have the same thing and can't sent it back to google because I live outside the US.
I believe it is a manufacture defect as I tried everything with no success really annoying.
Stuck with a brick...
Sent from my Nexus 5X using Tapatalk
I used my phone completely stock for weeks and had zero issues, whereas I have a friend who ordered and received the phone at the exact same time (likely same mfg batch) and had issues. Difference between us two is that I'm a minimalist and only have about 50 apps installed, and he has a ton that he rarely uses and restores them every time.
I know it seems ridiculous, but having an android phone gives you more customization and your apps more power of the phone, so it's completely feasible for ONE rogue app to destroy performance and/or battery.
You guys might all want to try uninstalling apps one by one and figuring out which apps are killing performance. In particular, check out the running services (developer options -> running services) and see which apps are constantly running, since those are more likely to be the ones causing issues.
For example, I've used firefox (for adblocked browsing) for weeks recently, and can definitely say it's a pretty slow app, so if you're having issues on it, you may want to just use chrome or lightning browser.
I just ordered a replacement as well. Mine would reboot about 1 to 2 times a week right after the fingerprint unlock. Annoying as hell today because I was in the middle of a conf call.
Sent from my Nexus 5X using Tapatalk
Hey all,
I'm becoming increasingly frustrated with my Note 7 (recall replacement one).
1. It lags like HELL! I've done all the animation scaling off/force GPU rendering etc, but I shouldn't have to. Just a simple thing like pulling down the notification bar noticeably lags every couple of times.
2. I use Android Auto, which I always have to reconnect manually to use (never did on the S7).
3. When listening to Spotify over Android Auto, I occasionally get stutter/glitches in the sound. Once the glitch was so bad the phone froze and it had to be reset.
4. The thing gets hot. Annoyingly hot, even if I'm just browsing Chrome, or reading G-mail etc. It's not like I'm gaming!!
5. WiFi is very sporadic. The connection is rock solid, but often it will be downloading an app...sit at 100% of download and progress no further. This happens quite frequently.
With all the above, (bar number 2), none of it applied to the pre-recalled Note 7.
I'm frustrated to say the least. Does anyone else get any of this whatsoever? I can't go through not having a phone again, or sending this for what Samsung will insist on a repair. This phone is jinxed and I'm gutted.
Any suggestions (bar a hard reset haha) will be greatly received.
PS. I have disabled loads of apps with the AppDisabler to try and help it along but I think there's an issue with the RAM or some of the internal modules (at a guess). Thanks all
I have just managed to reduce the lag quite a bit by uninstalling Samsung Good Lock (which was forced upon me earlier today)! I liked it, but serious lag creation!
Did you use Smart Switch to change phones? I've found quite a few apps don't like to be transferred. Android Auto apps don't move right via Smart Switch and I had to uninstall/reinstall them.
Be careful what you disable. Some of Samsung's seemingly benign system apps are called by other apps and if they don't respond are constantly polled. That could cause a lot of background processes and may be a source of your overheating. My pre-exchange phone did what you're describing the first couple of days after I set it up. It would maybe once or twice a day get blocky when scrolling as if something was running in the background. The (U.S.) PH1 update made it go away. But we're S-820 in the U.S. and I think you guys are Exynos. So different problems different solutions.
Thanks for your reply Barry. Actually not Smart Switch, but I let it restore my 100+ apps from my previous Note 7 (near the end of the initial set up). The apps were downloading but strangely, every so often nothing was happening after they'd reached 100% downloaded, just before "installing..." (over WiFi). I cancelled that specific app and the restore continued (this happened over and over). Turning WiFi on and off sorted it temporarily but I couldn't download more than 3/4 without this really strange issue.
I also observed the longest lag ever! I went into the OS update screen, pressed update and the device didn't respond. 5 mins later while doing something completely different, the update screen popped up about 12 times (as I'd pressed it 12 times 5 mins previously). This happened again after a reboot too!
Now, I've just bitten the bullet and performed a hard reset. This time the WiFi seems great, although now I'm speculating that it was getting stuck at 100% post download perhaps because the security thing was having trouble scanning it for malware prior to install.
I also take your note re:disabling stuff! I'm going to do something unheard of and just try it stock for a bit and see how it goes. For such amazing hardware, the fact my note 3 was running 10 times smoother means something drastic is going on. I hope this hard reset is the end of it!
Chances are the hard reset won't do anything, though I hope you have better luck than I did. I went through three phones (on my 4th). I did the hard reset as soon as I picked up the 2nd handset and onward before I did anything with the phone. Sadly you should not have to disable anything, the phone should just work for 900.00. Some will say otherwise.. Wi-FI is good for me but the reception is garbage. On various phones with T-MO including other android devices that colleagues have - they get 4/5 bars and usually double the download speed on Speedtest. The head I had on the first I don't get as bad on this one. But the lag I do...
Did you get the update from your provider as well?
I just picked up my replacement Sprint Note7 today so not much time with it though seems identical except 1 small issue. I had my first Note 7 rooted, Viper4Android and Dolby Atmos flashed along with Xposed and it worked flawlessly. The replacement Note fails with binary invalid using the exact same odin version, Sun7 systemless root etc that I have on my pc from the first Note 7 and the second Note 7 was given to me not updated, in other words its on the exact same firmware as the first one!
I am very proficient with rooting, adb, etc and this has me baffled.
Has anyone successfully rooted a replacement N930p that came with PH9? using freeza's guide?
jonboyuk said:
Thanks for your reply Barry. Actually not Smart Switch, but I let it restore my 100+ apps from my previous Note 7 (near the end of the initial set up). The apps were downloading but strangely, every so often nothing was happening after they'd reached 100% downloaded, just before "installing..." (over WiFi). I cancelled that specific app and the restore continued (this happened over and over). Turning WiFi on and off sorted it temporarily but I couldn't download more than 3/4 without this really strange issue.
I also observed the longest lag ever! I went into the OS update screen, pressed update and the device didn't respond. 5 mins later while doing something completely different, the update screen popped up about 12 times (as I'd pressed it 12 times 5 mins previously). This happened again after a reboot too!
Now, I've just bitten the bullet and performed a hard reset. This time the WiFi seems great, although now I'm speculating that it was getting stuck at 100% post download perhaps because the security thing was having trouble scanning it for malware prior to install.
I also take your note re:disabling stuff! I'm going to do something unheard of and just try it stock for a bit and see how it goes. For such amazing hardware, the fact my note 3 was running 10 times smoother means something drastic is going on. I hope this hard reset is the end of it!
Click to expand...
Click to collapse
Yea disabling seems like a great idea at first but it actually creates problems. I run it completely as is except uninstalling the preloaded games. Didnt disable anything. Disabling stuff caused massive lag on my note 5 and same with note 7.
Thanks chaps.
I've gotta say, the hard reset has made the world of difference. Which to me is strange, I've never had to hard reset a new device, but it's done the trick.
Regarding the disabling of services, there must be *some* that are safe to disable? I agree if you're tinkering with potentially integral things like S-Voice it's not a good idea. But then stuff like OneDrive surely that's okay? Maybe, things like the Disabler package are a bad plan. You can disable software by default without it, but only certain apps. Maybe that's why Samsung prevent the disabling of certain bloat...?
jonboyuk said:
Thanks chaps.
I've gotta say, the hard reset has made the world of difference. Which to me is strange, I've never had to hard reset a new device, but it's done the trick.
Regarding the disabling of services, there must be *some* that are safe to disable? I agree if you're tinkering with potentially integral things like S-Voice it's not a good idea. But then stuff like OneDrive surely that's okay? Maybe, things like the Disabler package are a bad plan. You can disable software by default without it, but only certain apps. Maybe that's why Samsung prevent the disabling of certain bloat...?
Click to expand...
Click to collapse
I only disable the useless apps, such as all the Microsoft bloat (OneDrive, Excel, Word, etc), Facebook (and all its services), and any Carrier bloat.
GibMcFragger said:
I only disable the useless apps, such as all the Microsoft bloat (OneDrive, Excel, Word, etc), Facebook (and all its services), and any Carrier bloat.
Click to expand...
Click to collapse
Disabling facebook services will broke gear VR.
It's a tricky one! I guess it's a bit of trial and error.
yussuf007 said:
Disabling facebook services will broke gear VR.
Click to expand...
Click to collapse
That's cool. I have no interest in Gear VR.
I have heard somethings about latest version of chrome causing batt drain, could possibly contribute to lag also, I cant tell much as I am expecting my note 7 exchange, but I have seen some posting about it
Have no problems when I used package disabler and chose "disable all bloat"...but after doing that, I looked through the list and enabled around 3 to 5 that I thought didn't need disabling.
No problems since.
Oh...that option doesn't disable facebook, messenger, hangouts etc. So if you don't use those, you need to add them.
Thanks all. Well, after all that, and a hard reset my phone is running perfectly again. Then, this morning I received this from Oculus...
"We recently pushed an Oculus Software update that has inadvertently caused some people to experience phone performance issues."
I haven't put my phone into my Gear VR since the hard reset and I can almost guarantee it was that blimmin thing. Samsung have also updated their Good Lock app to remove lag yesterday!
Damn you Oculus!
Oh..and strangely, the first few hours I got the phone..it got pretty hot...especially since I was using it while charging. I turned off fast charging and no difference. Anyways I just cooled it down w the aircon now and then.
Long story short, it doesn't get hot anymore.
Maybe it's because I used package disabler snd greenify...but whatever I do...Even while charging..it barely gets warm...
Shrugs
koppee1 said:
Oh..and strangely, the first few hours I got the phone..it got pretty hot...especially since I was using it while charging. I turned off fast charging and no difference. Anyways I just cooled it down w the aircon now and then.
Long story short, it doesn't get hot anymore.
Maybe it's because I used package disabler snd greenify...but whatever I do...Even while charging..it barely gets warm...
Shrugs
Click to expand...
Click to collapse
Yea they always get very hot for the first few hours while installing all the new apps! I'm not sure you need Greenify these days do you, since android tends to close apps that are not in use (giving you the same options as Greenify)?
Simples
Wipe data start again.
Set up as new phone and download apps again
Sent from my SM-N930F using XDA-Developers mobile app
ChimpNippl3s said:
Simples
Wipe data start again.
Set up as new phone and download apps again
Click to expand...
Click to collapse
^^^^^
This. I just spent two days doing that and its like a totally different phone. I started a thread highlighting my experiences.
i am quite annnoyed with the lag too. it's nothing too bad, but there's noticeable keyboard lag, and whenever you go into settings to search for something, it takes like two seconds to load. i don't even think this is a case by case situation here, this phone just isn't as fast as a oneplus 3, lg g5 or iphone 7 plus. again, it's not terrible, it's just not the fastest or smoothest.