Video call issues - Samsung Galaxy Note 10+ Questions & Answers

I know I am late in the game with this phone. I have a galaxy note 10 plus unlocked from Samsung. I am using it on T Mobile. I recently found that I don't have a video calling feature, and it looks like it wants to use my google duo, not the built-in call video option which I see I don't have. I called both T Mobile and Samsung, neither of which takes responsibility and doesn't even know who is at fault with this. I was trying to read through the threads can someone point me in the right direction?
Thanks,

When you select a contact to call do you see the video call icon bit it's grayed out? Or do you not even have the icon on your dialer/contact?
If its there but grayed, that is because it will only do native video calls to people on the same network (tmobile).
If there is no icon at all, I don't know why.
Sorry can't think of anything else

louforgiveno said:
When you select a contact to call do you see the video call icon bit it's grayed out? Or do you not even have the icon on your dialer/contact?
If its there but grayed, that is because it will only do native video calls to people on the same network (tmobile).
If there is no icon at all, I don't know why.
Sorry can't think of anything else
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Hey, thanks for the reply. I don't have any option in the settings. Since I have google duo already installed on my phone, it would use that instead of giving me the option to use the native in-call video application which again not sure why it's not there. I am so frustrated. Would a factory reset help, I really don't want to do it since it came from Samsung I believe already done.

There is no setting for video calling in the settings btw....The option to use it appears on your phone dialer when you have a contact selected or punched in(stock dialer app), on the right side of the screen like the pic attached.
Is that where you are checking?
Also i for instance use tmobile, as you see in the pic the video option is grayed out, so unless a contact is also on tmobile as their service it won't be clickable (lit up green)

Related

[Q]Google visual voicemail played right from missed call list!!!!

I was watching the original introduction of the samsung galaxy nexus video earlier and i seen where the nexus has the option to access google visual voicemail right from the missed call log. Basically if you have google voice set up and someone calls then leaves a voicemail... that voicemail is playable directly from the call log. Anyone knows how to set that up?
Doecheese said:
[Q] I was watching the original introduction of the samsung galaxy nexus video earlier and i seen where the nexus has the option to access google visual voicemail right from the missed call log. Basically if you have google voice set up and someone calls then leaves a voicemail... that voicemail is playable directly from the call log. Anyone knows how to set that up?
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Click to collapse
I believe it requires use of a new API in ICS, which the current google voice does not make use of. Someone correct me, if I'm wrong.
I would certainly love to see this working on mine.
found a really useful post regarding this through googling it. not sure if its true but it does sound viable
gottabemobile[dot]com/2011/11/21/why-visual-voicemail-is-not-available-on-ice-cream-sandwich-at-launch/
just replace the dot as im a noob poster =S

How to make video call using stock dialer

I bought this T mobile s3 a week ago. But i am unable to find video call option in the stock dialer or anywhere else. Though i can make video call using Skype, but i am unable to make network video call. Please help.
nvo2411 said:
I bought this T mobile s3 a week ago. But i am unable to find video call option in the stock dialer or anywhere else. Though i can make video call using Skype, but i am unable to make network video call. Please help.
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Well, this is original developmnet.
nvo2411 said:
I bought this T mobile s3 a week ago. But i am unable to find video call option in the stock dialer or anywhere else. Though i can make video call using Skype, but i am unable to make network video call. Please help.
Click to expand...
Click to collapse
Wrong forum. But.. video call on the stock dialer? hmm, never seen that option on my dialer.
video call option is only on the unlock version of the Galaxy S 3. all US variants does not have this option.
It's dumb anyway because it only talks to other galaxy phones, like face time does for iPhone. DUMB. use oovoo it integrates with Facebook. Or Google talk
try Tango or google talk. Both apps have the option to video call.

Help with recen call list

Under phone menu there is a call log but I can't figure out how to show the most recent calls first. It seems that the phone somehow prioritizes some calls at the top and you have to scroll down (in my case several pages) to find the calls that start with "today" and then go backwards in time.
Any way to change the sort so the call log is almost most recent first? How to do this seems to have escaped me? Thanks and apologize in advance if it's something blindingly obvious that I missed.
I have the 851 variant and my call log is sorted with the most recent first. I checked the menu and settings and do not see anything setting to alter or rearrange the call log order at all, outside of clearing the whole list.
So I'm not sure if it's a variant specific issue or setting.
Sorry I couldn't help any further, but I wanted to post so you wouldn't feel left in the wind and would know that perhaps it might be specific to your phone.
JustLok said:
I have the 851 variant and my call log is sorted with the most recent first. I checked the menu and settings and do not see anything setting to alter or rearrange the call log order at all, outside of clearing the whole list.
So I'm not sure if it's a variant specific issue or setting.
Sorry I couldn't help any further, but I wanted to post so you wouldn't feel left in the wind and would know that perhaps it might be specific to your phone.
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Thanks for the reply. Interesting to note it's not all variants - I'll keep searching
zevrosenthal said:
Thanks for the reply. Interesting to note it's not all variants - I'll keep searching
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I would like to know about this too, it's very annoying
Stumbled upon the answer. I was looking through the pages and pages of "new" calls when I realized that these were all call log records that came over from my iPhone. I used the LG PC suite to transfer my texts, calls, etc. to the new phone and it seems that all the call records go in as "new" as sit above today or any recent calls. As I didn't want to lose my recent calls, I went through the call log call by call and deleted every call categorized as "new" and now it's working perfectly - call logs are properly displayed by date in descending order of most recent first.
I discovered this will on hold with LG support via "chat". They were more than useless. The rep said she didn't even have an G3 at her location to try and understand the problem and gave me the usual 'factory reset' to fix it. I told here there was zero percent chance I'd do a factory reset and have to spend hours to get my phone back to my setup without any assurance it would even work (which it wouldn't have if I'd done the PC Suite transfer again) and told her she should, in no way, categorize my call as "solved or finished" based on suggesting a factory reset. My expectation for tech support was near zero and LG didn't disappoint. The support was worthless. Thank goodness for XDA.

Voicemail Notification

So lately, I've been amazed at the number of calls that I've gotten that haven't left voicemail. I just got four today. So I decided to check my voicemail, and sure enough, I have a bunch of messages. I'm not sure why, but suddenly my voicemail notification icon is not displaying in the notification area. Has anyone else experienced this? If so, is there a fix?
usmaak said:
So lately, I've been amazed at the number of calls that I've gotten that haven't left voicemail. I just got four today. So I decided to check my voicemail, and sure enough, I have a bunch of messages. I'm not sure why, but suddenly my voicemail notification icon is not displaying in the notification area. Has anyone else experienced this? If so, is there a fix?
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My wife and I both have the Note 4 on VZW and we have this same issue. I'll get calls all week and think nobody left a message. Then I'll go log in and find I have like 10 waiting. I am pretty sure we used to get notifications, but not for the past 2-3 months at least.
I feel like someone must have an idea what the issue is. I really don't want to go to the store to wait in line for someone to tell me I am wrong.
CoreyT said:
My wife and I both have the Note 4 on VZW and we have this same issue. I'll get calls all week and think nobody left a message. Then I'll go log in and find I have like 10 waiting. I am pretty sure we used to get notifications, but not for the past 2-3 months at least.
I feel like someone must have an idea what the issue is. I really don't want to go to the store to wait in line for someone to tell me I am wrong.
Click to expand...
Click to collapse
My wife also has the Note 4, and her notifications come through just fine. I wonder if it has to do with that visual voicemail abomination that they force on our phones. I've gotten in the habit of checking my voice mail manually, whenever I have a missed call. I shouldn't have to do that.
CoreyT said:
My wife and I both have the Note 4 on VZW and we have this same issue. I'll get calls all week and think nobody left a message. Then I'll go log in and find I have like 10 waiting. I am pretty sure we used to get notifications, but not for the past 2-3 months at least.
I feel like someone must have an idea what the issue is. I really don't want to go to the store to wait in line for someone to tell me I am wrong.
Click to expand...
Click to collapse
I had the same issue. *611 customer service eventually ended up with a voice mail customer service rep. It seems there was a "Update" pushed by Verizon that conflicts with Galaxy Device voicemail notifications. She "adjusted" the settings on her end and had me reboot, then test called me, Voila, the little tape recorder pops up and my notifications now show an unanswered voicemail. I asked if there was a way for a consumer to reset from their end, she said no, a Verizon Network adjustment is necessary.
I just called and had the same thing done. I have the developer edition note 4 but that doesn't matter according to verizon tech support. notifications work now.
the verizon support specialist told me that verizon had put out an update to those users who got phones after the beginning of the year to 'opt' in to premium voicemail. apparently this messes up the users account voicemail protocol to where they don't receive notifications if they opt out of visual voicemail and just rely on basic 'old school' voice mail. the tech had to 'block' visual voicemail features and configure my account for use with JUST basic old school voicemail. hope this helps.
You're think that they could push another update that would fix it, without everyone who has the problem having to call in and take up customer service time.
I had to call them too.
usmaak said:
You're think that they could push another update that would fix it, without everyone who has the problem having to call in and take up customer service time.
Click to expand...
Click to collapse
Most likely enough people "opt in" for $3.99 (or whatever it actually is) a month to make it all worth while...
hey, so I hate googling for solutions and not getting answers so i signed up to help solve this problem
open the phone menu
click the three dots on the upper right and hit settings
select 'call'
under where it says 'voice mail service' near the bottom, add an alert sound for voice mails and select vibrate (if you want to)
next, open the general phone settings (looks like a gear) and go to 'sound and notifications'
go to 'application notifications'
scroll all the way down and select 'voicemail'
click 'set as a priority' so it says 'turn on'
I'm sorry I can't post photos along with it, but the xda forums don't allow new posters to add pictures to their posts until they've posted ten things. (understandable but v frustrating)
The verizon rep (who was very kind and personable) walked me through these steps.
I hope this helps everybody in this thread and all the people hunting from google as well! :]
touchtonegenius said:
hey, so I hate googling for solutions and not getting answers so i signed up to help solve this problem
open the phone menu
click the three dots on the upper right and hit settings
select 'call'
under where it says 'voice mail service' near the bottom, add an alert sound for voice mails and select vibrate (if you want to)
next, open the general phone settings (looks like a gear) and go to 'sound and notifications'
go to 'application notifications'
scroll all the way down and select 'voicemail'
click 'set as a priority' so it says 'turn on'
I'm sorry I can't post photos along with it, but the xda forums don't allow new posters to add pictures to their posts until they've posted ten things. (understandable but v frustrating)
The verizon rep (who was very kind and personable) walked me through these steps.
I hope this helps everybody in this thread and all the people hunting from google as well! :]
Click to expand...
Click to collapse
You lost me at "open the general phone settings". Where is this located?
usmaak said:
You lost me at "open the general phone settings". Where is this located?
Click to expand...
Click to collapse
I'm sorry, I should have been more specific with that.
On the bottom right of the customizable menu right at the bottom of your home screen, click the dot button that says 'Apps' on it. I'm not sure how many pages of apps you have, but it will list all your apps on the phone. It's called 'Settings' and the icon for it is a silver/white gear with a blue circle in the middle of it. Does that help?
Yup. So settings. I go in to it through the notification area, but it's the same thing.
I don't have any menu items that are titled "Application Notifications". Perhaps because I am still on 4.4.4?
THANK YOU!!
touchtonegenius said:
hey, so I hate googling for solutions and not getting answers so i signed up to help solve this problem
open the phone menu
click the three dots on the upper right and hit settings
select 'call'
under where it says 'voice mail service' near the bottom, add an alert sound for voice mails and select vibrate (if you want to)
next, open the general phone settings (looks like a gear) and go to 'sound and notifications'
go to 'application notifications'
scroll all the way down and select 'voicemail'
click 'set as a priority' so it says 'turn on'
I'm sorry I can't post photos along with it, but the xda forums don't allow new posters to add pictures to their posts until they've posted ten things. (understandable but v frustrating)
The verizon rep (who was very kind and personable) walked me through these steps.
I hope this helps everybody in this thread and all the people hunting from google as well! :]
Click to expand...
Click to collapse
Thank you so much for taking the time to post this solution! Worked for me!
I'm also on 4.4.4 and I'm quite lost on that second part of the instructions. Could someone please explain?
Thank you.
I'm stuck, too. I don't have Sound and Notifications. Just Sound. On 4.4.4 as well.
Did you sign up for visual vm?
Enable voicemail notification on Samsung Galaxy 6
If you aren't receiving voicemail notifications, this is a system error. You have to reset your voicemail. Goto: Settings, Applications, Application Manager. You may have to swipe the screen to the left twice so that it says ALL at the top. Then scroll down to voicemail. Hit Force Stop, then ok, scroll down and hit Clear Data and Clear. I just got off the phone with tech and this is exactly what I did and now my voicemail notification is back.

Unable to do anything while in a call

So I used to have an LG G3 on Verizon and you could do anything during a call. You could browse the web, open your calendar, etc., all while in a call.
I just realized on this current LG G3 I have on T-Mobile, I can't do anything. The buttons at the bottom are grayed out and disabled, and the notification bar is even disabled. It won't let me leave the phone app until the call is finished.
Is this normal behavior? Is this a carrier limitation? Rom issue? Is there a workaround? I find this pretty absurd. I'm used to looking in my calendar while talking to people, and I can't do this anymore.
I'm running Android 6.0 rooted stock Rom.
Well, can anyone at least confirm that this is how their T-mobile LG G3 behaves, or is my phone misbehaving?
I'm going to post the only solution I found for this. Installing other dialer apps did nothing, as they launch the stock dialer when actually dialing. Installing Google's dialer app and making it default was the only option that worked. It seems to be coded into the stock dialer to disable the home buttons and notification bar. Here is a link to instructions and download for the Google dialer app. It's not available on the play store for this phone model, but it does work.
https://forum.xda-developers.com/lg-g3/themes-apps/flashable-marshmallow-google-dialer-t3302109
Are you sure the phone wasn't locked when you answered the call?

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