Related
For those who are willing / able.
http://www.clubimate.com/index.asp?PageAction=FORUMS
We are trying to get I-Mate to pay attention to our support needs. Here is my conversation with support this evening:
Brian> Welcome to club i-mate support. My name is Brian, how can I help you today?
Brian> Hi Moriah...
Moriah> I was wondering wehn we would get the bluetooth patch that was promised
Brian> The specific release date is not yet decided but as soon as it is, will be available on our www.clubimate.com website.
Moriah> My headset won't stay connected if the device shuts off. Bluetooth is pretty useless then.
Brian> Please keep a regular check on our www.clubimate.com website for further news and updates on our devices and services.
Moriah> Your reply is a joke.
Moriah> That is what everyone is hearing.
Moriah> Tell my why I should spend $900 on something that does not work as the specs say?
Moriah> How do I return the device for a refund?
Brian> As for the Bluetooth patch, only the first part of it is launched, The second part of the patch is due shortly. The Upgrade and the patch are being tested so as to provide full satisfaction for our users and eliminate the issues prevalent.
Moriah> I have had the device for 2 months now and have heard that already.
Moriah> Can I return it for a refund. It costs to much to not work right.
Moriah> My boyfriend has been trying to return his but the vendor is not replying.
Moriah> Please tell me how to get a refund.
Brian> well you can check with the vendor,from where you bought?
Moriah> Except they are the ones not refunding the money. Overseas Electronics in IL.
Moriah> We had to file a dispute with American Express to try and get a refund.
Moriah> Doesn't IMate warranty their devices?
Brian> we do give warranty on our devices, only if there is any hardware issue or software
Moriah> Well there is obviously an issue if the device does not work with a bluetooth headset as it should right?
Moriah> So does that mean I can get a warranty replacement through you then since mine is defective?
Brian> As of now, our engineers are testing the patches and the upgrades to be released so as to provide a total solution once and for all.
Moriah> So how long am I suppose to go with a device that does not work as stated in the specs before I can get a warranty replacement?
Brian> i would suggest you to wait for few more days...
Moriah> A few more days huh.
Moriah> that is not very specific.
Brian> Yes we can understand....
Moriah> So I will contact support again in 3 days (as what I understand a "few" to mean) and get a warranty then
Moriah> Thanks for the cut and paste answers.
Moriah> You will hear from me soon.
Moriah> Bye.
...I have recieved the same "Cut and paste" type answeres as well....
..guess we can all just keep holding our breath until we are all "blue[tooth]" in the face....
Thanks for nothin, iMATE
I ALSO have noticed...
...when I first load the ClubImate webpage, it will show Tech Support: ONLINE at the top right as usual....
..but once I log in with my username and password, It always switches to OFFLINE.... EVERY TIME!!!
...I believe iMATE has BARRED me from their tech support.....
...GREAT customer service! I have both AT&T and T-Mobile accounts, and was looking at the MDA-Compact/Magician for my second phone- but I think Ill go with another Brand for my other phone if my experience with iMate stays as it is much longer........
Hi
I suspect that the multitude of bugs that the Blue Angel devices suffer from are all the fault of HTC. Individial manufacturers do very little to the core software of the device before shipping. They add their logo's add their own sh1te,buggy software (O2 Active!) and then ship em out in a box with a sleeve & manual that makes the device look like their own.
The delays that Imate are suffering from are HTC's fault, the patch they talk of will come from HTC to Imate and from Imate to you.
The XDAIIs, MDAIII, QTEK9090, blah, blah all have the same issues.
I for one will not buy another device thats made by HTC.
Nigel
veletron said:
I suspect that the multitude of bugs that the Blue Angel devices suffer from are all the fault of HTC.
Click to expand...
Click to collapse
I agree completely. Question is, do we as consumers/customers have any way of putting pressure on HTC to fix their problems? If so, then everyone who has a Blue Angel should be putting pressure on them, as well as the company from which it was purchased.
If not, then the only way to get anywhere is to force the 3rd parties like iMate, O2, T-Mobile, Orange, etc. to make HTC fix their problems.
Dear Members,
If you own a PDA2k device and suffer from Bluetooth shortcomings then please check out the following thread at Club i-mate:
http://www.clubimate.com/forums/tm.asp?m=6698
Perhaps the pressure on Carrier Devices would compel it to work harder on the update and to improve its communication with its clients.
Thank you...
I've recently gotten into the hobby of buying broken phones and reselling them for just enough more to cover my costs. (that's why i'm calling it a hobby).
However, I recently purchased a pretty smashed up Tilt - it needed a new LCD and an entirely new housing.
After investing that $140, I've come to find that the mainboard is probably bad, as it wont power on.
Rather than toss my money in the crapper, I want to see about replacing the mainboard, but cant find ANYONE who sells them online...perhaps I'm searching by the wrong terms, but I'm no web n00b...and I'm coming up blank.
Does anyone know of a reputable website whereby I can purchase items like the mainboard for the Tilt? Does anyone who reads these forums WORK for HTC, and like to strike a deal?
Please, PM me if you know anyone that sells these hard-to-find HTC parts...
Thanks!!
- M
You might as well have just bought a new one!
Your best bet is to buy a broken one off Ebay, mainboards will be the domain of HTC repair specialists only and will probably need to be bought in bulk. They would also no doubt cost more than a broken second-hand device would.
Would be a rather boring hobby, buying working phones, dont you think?
But yes, this one is costing me a bit more than I care to admit....fortunately, I think I can probably sell off parts and recoup some of the money spent.... at least, once I call off the search for a replacement mainboard.
i remember trying to source a mainboard for an athena a while back and it was akin to getting blood out of a stone! I rang everyone i could find the number for and got no-where. You can buy a tilt for about 150gbp on ebay so one with a broken screen and housing damage (but a functioning mainboard) would doubtless set you back very little
HTC Devices Mainboards/Motherboards
lenknermj said:
I've recently gotten into the hobby of buying broken phones and reselling them for just enough more to cover my costs. (that's why i'm calling it a hobby).
However, I recently purchased a pretty smashed up Tilt - it needed a new LCD and an entirely new housing.
After investing that $140, I've come to find that the mainboard is probably bad, as it wont power on.
Rather than toss my money in the crapper, I want to see about replacing the mainboard, but cant find ANYONE who sells them online...perhaps I'm searching by the wrong terms, but I'm no web n00b...and I'm coming up blank.
Does anyone know of a reputable website whereby I can purchase items like the mainboard for the Tilt? Does anyone who reads these forums WORK for HTC, and like to strike a deal?
Please, PM me if you know anyone that sells these hard-to-find HTC parts...
Thanks!!
- M
Click to expand...
Click to collapse
Hello.
I recently killed my HTC TyTN II.
I know it needs a working Mainboard.
I want to give you an idea,about my 2 cents as Mcmexican says.
You need to go to a HTC Taiwain site and regiter as a Reseler or repairer. Probably you can get these kind of things in deeper sources.
Im telling you that,cause youre saying you have the hobbie to fix them. Me to,but im unemployed,trying to get a job,im broke. So it seems i dont have time and economic positive status to do it myself. And im in Portugal,momentaniously in an Economic crisis..
Im on an exausting search,cause im in an unknown new town,and need the GPS,that my Qtek 9100 doesnt have..
PPl in this forum could work all together to also get Mainboards at a affordable price,for ppl with less economic positive status.
I will start a new thread about that.
Thanks for reading this ppl.
We need Mainboards at a fair price .
Well, it was bound to happen eventually.... I have a bad phone it seems. A long story short is the wifi radio is kicking out my carrier signal, I have a yellow burn in on the bottom left hand corner of my screen... and my headphone jack is a HUGE hassle, to get it to acknowledge any headphones... it takes me anywhere from 20 seconds to 3 minutes to get it to work.... I did all the normal stuff, but I am certain most of it is hardware related.
Has anyone dealt with this before? I am sure I am in for a world of inconvenience.... however, I am not sure where I start (handtec, HTC UK, etc).... the phone is less then a month old, ordered April 22. I spoke with HTC in the US and they said I could send it there for repair... but I would be paying the shipping to there, dealing with border delays and awaiting repair.... (which might be better then shipping to the UK).... but I have never dealt with this before, so before I do anything... I thought I would check around and see what my best options are. I live in Canada and I ordered it from handtec UK.
Thanks in advance
My 2nd One X (bought in Australia, Optus handset) has no faults at all (fingers crossed).
Mr.Kakarot said:
Well, it was bound to happen eventually.... I have a bad phone it seems. A long story short is the wifi radio is kicking out my carrier signal, I have a yellow burn in on the bottom left hand corner of my screen... and my headphone jack is a HUGE hassle, to get it to acknowledge any headphones... it takes me anywhere from 20 seconds to 3 minutes to get it to work.... I did all the normal stuff, but I am certain most of it is hardware related.
Has anyone dealt with this before? I am sure I am in for a world of inconvenience.... however, I am not sure where I start (handtec, HTC UK, etc).... the phone is less then a month old, ordered April 22. I spoke with HTC in the US and they said I could send it there for repair... but I would be paying the shipping to there, dealing with border delays and awaiting repair.... (which might be better then shipping to the UK).... but I have never dealt with this before, so before I do anything... I thought I would check around and see what my best options are. I live in Canada and I ordered it from handtec UK.
Thanks in advance
Click to expand...
Click to collapse
Well,bad luck but it is a faulty unit it seems.Why don't you contact the guys where you bought it from and ask for a return?I guess they can replace your phone with a new one and it's much more simpler (and cheaper) than to wait that much to send it to US,get it repaired,pay the shippment..etc.
I did open a support ticket at handtec, but being a weekend.... I expect to wait until monday!
thx
Mr.Kakarot said:
I did open a support ticket at handtec, but being a weekend.... I expect to wait until monday!
thx
Click to expand...
Click to collapse
Well i think this are the only solutions you have...even talk to handtec to give you a replacement,or you can talk to HTC,maybe they give you a replacement instead of repairing this one?I mean,i don't know how HTC does it but when i had a Nokia i send it to Finland and in a week they've send me a brand new one.
did handtec respond to you?
mikemoe said:
did handtec respond to you?
Click to expand...
Click to collapse
yes, they said this in an email
"Thank you for your email.
Prior to returning the device please ensure a hard reset is attempted and the device is then again checked for the fault, if you are unsure how to do this then do not hesitate to email us and we can help you with this.
Please note if a reset has not been attempted it may cause further delay once your item is back with us.
If this does not resolve the issue you will need to download the Returns form using the link below to complete and reply back to this email with the saved form attached.
Please fill in all relevant details so we can get your return authorised and have this dealt with quickly.
Returns Form Link: http://www.handtec.co.uk/rma_form.doc
Please see the link below for further details regarding our returns procedure -
- http://www.handtec.co.uk/page.php?xPage=returnsdetails.html
Thanking you in advance
If you have any further questions or concerns, please do not hesitate to contact us by replying to this ticket.
As always, it is our pleasure to assist in any way possible!
Thank you
Handtec Customer Services
www.handtec.co.uk
"
so the weird part of it all, my beats headphones work perfectly in other devices, each and every time.... however, if I use my apple headphones in the htc one x, it works each and every time.... makes no sense at all, it is like the design of the headphones and phone do not line up or something?!
Oh well, I also have to ship it to them, wait for them to repair and send it back.... but I still think this will be faster then dealing with the us/border delays. Anytime handtec ships me a phone, I get it in 2 days.
Does anyone know where I could get an original replacement back cover for my white galaxy s3? For some unknown reason My S3 has a black dot on the upper back side. It is very small, about a mm wide but it still nags me... As you can see from the attachment, the dot is underneath the hyperglaze layer as any amount of cleaning doesnt get rid of it...
Does anyone know what i could do?
If it's manufacturing defect you can get it replaced under warranty.
I have the same problem, same place as yours just opposite end. Already had 1 S3 replaced under warranty due to SIM card slot being faulty, not keen to try my luck with this.
Sent from my GT-I9300 using Tapatalk 2
Joshnz said:
I have the same problem, same place as yours just opposite end. Already had 1 S3 replaced under warranty due to SIM card slot being faulty, not keen to try my luck with this.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
I've sent an email to the customer services asking for a replacement, hopefully it will go through. I am not willing to send my phone to them, especially since this is faulty on a removable part of the phone...
Just got an email back:
"Thank you for contacting Samsung.
Please note that Samsung do not provide covers as part of the warranty.
You can purchase spares, replacements and accessories from our official resellers listed below:
www.amazon.co.uk
www.play.com
www.4mysamsung.co.uk
Third party manufacturers may also produce accessories for this device, however we are unable to recommend any product or company in particular.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards,
Online Support Team
SAMSUNG Customer Support Centre"
I think this is unacceptable... The cover is part of the product, and when the product finish is not sufficient I am entitled to a replacement. I mean that was basically what the whole blue galaxy s3 delay was all about... another thing is the sites that they provided me do not have any sort of original back cover for sale..
polesp said:
Just got an email back:
"Thank you for contacting Samsung.
Please note that Samsung do not provide covers as part of the warranty.
You can purchase spares, replacements and accessories from our official resellers listed below:
www.amazon.co.uk
www.play.com
www.4mysamsung.co.uk
Third party manufacturers may also produce accessories for this device, however we are unable to recommend any product or company in particular.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards,
Online Support Team
SAMSUNG Customer Support Centre"
I think this is unacceptable... The cover is part of the product, and when the product finish is not sufficient I am entitled to a replacement. I mean that was basically what the whole blue galaxy s3 delay was all about... another thing is the sites that they provided me do not have any sort of original back cover for sale..
Click to expand...
Click to collapse
I'd would definitely push for replacement if it is a manufacturing defect...if you are in the UK quote the sale of goods act and fit for the purpose etc .. Quick google wil give you the full terms .... State trading standards if they don except the above
Good luck
polesp said:
Just got an email back:
"Thank you for contacting Samsung.
Please note that Samsung do not provide covers as part of the warranty.
You can purchase spares, replacements and accessories from our official resellers listed below:
www.amazon.co.uk
www.play.com
www.4mysamsung.co.uk
Third party manufacturers may also produce accessories for this device, however we are unable to recommend any product or company in particular.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards,
Online Support Team
SAMSUNG Customer Support Centre"
I think this is unacceptable... The cover is part of the product, and when the product finish is not sufficient I am entitled to a replacement. I mean that was basically what the whole blue galaxy s3 delay was all about... another thing is the sites that they provided me do not have any sort of original back cover for sale..
Click to expand...
Click to collapse
This absolutely is unacceptable..... Samsung loves to treat their customers like ****.... My SIII didn't play music through any headphones except the original that comes with it, and they refused to replace it saying that we do not give warranty of any 3rd party accessories......
pigglett said:
I'd would definitely push for replacement if it is a manufacturing defect...if you are in the UK quote the sale of goods act and fit for the purpose etc .. Quick google wil give you the full terms .... State trading standards if they don except the above
Good luck
Click to expand...
Click to collapse
Yeah, ive sent them a 2 page email quoting the "Trade Descriptions Act 1968", I am appalled by this. It is funny how they can dismiss me without any true argument. Sometimes i think they assume we are all idiots...
polesp said:
Just got an email back:
"Thank you for contacting Samsung.
Please note that Samsung do not provide covers as part of the warranty.
You can purchase spares, replacements and accessories from our official resellers listed below:
www.amazon.co.uk
www.play.com
www.4mysamsung.co.uk
Third party manufacturers may also produce accessories for this device, however we are unable to recommend any product or company in particular.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards,
Online Support Team
SAMSUNG Customer Support Centre"
I think this is unacceptable... The cover is part of the product, and when the product finish is not sufficient I am entitled to a replacement. I mean that was basically what the whole blue galaxy s3 delay was all about... another thing is the sites that they provided me do not have any sort of original back cover for sale..
Click to expand...
Click to collapse
Yeah, that is pretty unacceptable and one thing they need to change if they ever want to be Apple. They need to let their employees do what they want to please the customer.
After reading that again, it might be just a communication problem. Sounds like this person thinks that you are just asking for a spare cover when nothing is wrong with your old one.
You might have make sure they are aware that your cover is defective or they probably have the right to request that you send the defective cover in. Either way, keep *****ing and I am sure they will cave.
"Thank you for contacting Samsung and I have pleasure in providing the following assistance.
In response to your query, please be advised that if the back of the handset came with any markings then you would need to contact the original retailer of purchase regarding this issue. The retailer would warranty the device for the intial 28 days of ownership. If it was sold to you in poor condition then they would be able to exchange the handset.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards
David
Online Support Team
SAMSUNG Customer Support Centre"
After dismissing 3 pages worth of communication, they are now blaming the retailer... The only thing is that with the retailer, I am pretty sure that they would tell me to go to Samsung...
polesp said:
After dismissing 3 pages worth of communication, they are not blaming the retailer... The only thing is that with the retailer, I am pretty sure that they would tell me to go to Samsung...
Click to expand...
Click to collapse
Your warranty is with the retailer. Besides the warranty, you have a right to reject the goods for a short time after purchase if there is any defect.
A lot of people think the manufacturer is responsible for warranty, this is *not* true unless you bought directly from the manufacturer. Samsung will dictate the terms of the warranty and may or may not provide the warranty service to or on behalf of the retailer. The legal responsibility is always with the retailer.
Did you buy it from a market stall or something?
---------- Post added at 12:06 PM ---------- Previous post was at 11:58 AM ----------
polesp said:
Please note that Samsung do not provide covers as part of the warranty.
You can purchase spares, replacements and accessories from our official resellers listed below:
Click to expand...
Click to collapse
polesp said:
I think this is unacceptable... The cover is part of the product, and when the product finish is not sufficient I am entitled to a replacement.
Click to expand...
Click to collapse
If the cover is in good condition when the product is purchased then anything that "happens" to it would not be covered under warranty, as any "happenings" would be (accidental) damage. The only exception is if the cover had a pre-existing fault which was not obvious at the time of purchase; imagine trying to prove that!
You aren't dealing with a warranty issue, rather product quality and fitness for purpose. You need to reject the product, not claim under warranty. These are entirely separate issues!
dehaani said:
Your warranty is with the retailer. Besides the warranty, you have a right to reject the goods for a short time after purchase if there is any defect.
A lot of people think the manufacturer is responsible for warranty, this is *not* true unless you bought directly from the manufacturer. Samsung will dictate the terms of the warranty and may or may not provide the warranty service to or on behalf of the retailer. The legal responsibility is always with the retailer.
Did you buy it from a market stall or something?
---------- Post added at 12:06 PM ---------- Previous post was at 11:58 AM ----------
If the cover is in good condition when the product is purchased then anything that "happens" to it would not be covered under warranty, as any "happenings" would be (accidental) damage. The only exception is if the cover had a pre-existing fault which was not obvious at the time of purchase; imagine trying to prove that!
You aren't dealing with a warranty issue, rather product quality and fitness for purpose. You need to reject the product, not claim under warranty. These are entirely separate issues!
Click to expand...
Click to collapse
So it would be just best to go in-store and return the phone and get a new one? I bought it from the Tesco phone shop. I am just worried that they will dismiss it saying it is not a significant issue... What arguments can I put forward?
The fault was always there from the beginning, It started to bug me lately and seeing how it costs £20 for a genuine replacement I am appalled..
polesp said:
So it would be just best to go in-store and return the phone and get a new one? I bought it from the Tesco phone shop. I am just worried that they will dismiss it saying it is not a significant issue... What arguments can I put forward?
The fault was always there from the beginning, It started to bug me lately and seeing how it costs £20 for a genuine replacement I am appalled..
Click to expand...
Click to collapse
Personally it wouldn't bother me and I wouldn't return it, however...
It's a £500 item which you would expect to be aesthetically perfect, there should be no issue returning the phone for a swap if it's done at the earliest opportunity. Rejecting goods in the UK does not have a legally defined time-scale, the law states that you have a "reasonable time" reject them; the time-scale varies depending on the nature of the product.
polesp said:
So it would be just best to go in-store and return the phone and get a new one? I bought it from the Tesco phone shop. I am just worried that they will dismiss it saying it is not a significant issue... What arguments can I put forward?
The fault was always there from the beginning, It started to bug me lately and seeing how it costs £20 for a genuine replacement I am appalled..
Click to expand...
Click to collapse
I'd take it back to Tesco ..print off the Samsung email as proof
Good Luck again
p.s take no poop off them
polesp said:
After dismissing 3 pages worth of communication, they are now blaming the retailer... The only thing is that with the retailer, I am pretty sure that they would tell me to go to Samsung...
Click to expand...
Click to collapse
Unfortunately, they are technically right though. Particularly in regards to the Sale of Goods act. The contract is with the retailer, not the manufacturer. I'm quite surprised they haven't just replaced the cover as it must cost virtually nothing, but they are within their rights to refuse if it's not covered by the warranty. The retailer should replace it though.
ebay
I picked one up from ebay, worked perfect.
Hi fellow XDA members.
My radio GS MCU died due to hardware issues (broken and in not reparable state lanes due my own fault) and i'm searching for a replacement mainboard. Not the SoM with the CPU/MEM/EMMC
It's a VW DVD GS model which i upgraded from PX3 to PX30 to PX5. (Android 5.1, 6.0, 8.0, 9.0) I have contacted several sellers in China but they all reply they cannot deliver me a replacement part due to the age of the hardware. When trying to figure out i noticed that GS still creates mainboards but with an updated layout and chips but the connection ports are still the same. Not sure why they wont deliver me a replacement part.
Does anyone of you have a broken unit but the mainboard OK that i can buy?
Or let me know how i can in contact with the GS Factory. I tried to contact them using their address on the website of the factory but never received a reply.
The pictures included show you the board which is defective.
FlatcablePort layout:
2 ports for the SDcards
1 port for the LCD and its buttons
1 port for the DVD drive.
Thank you for who can help me out in my quest to fix the radio .
Compatible boards:
GS, CHG, XRC-602-MAIN
I'm from the Netherlands/Belgium.
Looks like a GS board Have you had a look on aliexpress, I see there are a number of resellers selling main boards.
The other option is to try Xtrons, you'll need their model code however. I was able to get a GS board out of xtrons quoting their model number a couple of years ago.
Also, consider an HA board from Dasaita - as long as the rear connector layout is the same, you should be ok.
marchnz said:
Looks like a GS board Have you had a look on aliexpress, I see there are a number of resellers selling main boards.
The other option is to try Xtrons, you'll need their model code however. I was able to get a GS board out of xtrons quoting their model number a couple of years ago.
Also, consider an HA board from Dasaita - as long as the rear connector layout is the same, you should be ok.
Click to expand...
Click to collapse
That it is a GS board, that i already knew It was delivered with a PX3 5.1 board and i updated the MCU in the past.
The seller who sent me the device was contacted but he blocked me off with the message: They dont make that radio anymore so no repair parts. Which i think is a BS story but hey who can blame them. Why selling parts when you can sell a complete unit..
I tried several resellers but almost all denied or didnt answer. They only sell complete sets. I'm only able to find the board from the Dasaita, which is not compatible with my system due to the missing ports for the second SD and DVD player. (The one i found on Aliexpress)
Xtrons was the first and only one to reply willing to help but due to Corona i only get an confirmation around march.
I do not have a model number of their device which is the same as the one i have. I did sent all the info i had with some hope they can hook me up.
I found the same system but the reseller sees my messages (Aliexpress lets you know) but did not respond.
Link: https://nl.aliexpress.com/item/4000175298519.html
It's the same radio with the Android 5.1 manual, the seller only replaced the SoM's and selling them for the price of the newer systems.
Here's one that might be close enough https://a.aliexpress.com/_snm0Pb
Over priced though, you might be able to negotiate.
What happened with the mainboard, possibly repairable?
marchnz said:
Here's one that might be close enough https://a.aliexpress.com/_snm0Pb
Over priced though, you might be able to negotiate.
What happened with the mainboard, possibly repairable?
Click to expand...
Click to collapse
The board is beyond repairable, i made a screw up and its damaged badly.
A response was received by the seller of the same device stating that they do not sell parts.
I found this one, which meets the requirements and contacted the seller.
https://nl.aliexpress.com/item/32879522002.html
This one also denied.
Update 12-02-2020.
I figured out that a CHG board is also compatible.
Nobody has a board available? I contacted several resellers but all did reply that they did not sent out parts and even the seller where i did get the unit from denied to sent a repair part and wanted me to order a complete new unit..