Htc one X - major issues - International phone... - HTC One X

Well, it was bound to happen eventually.... I have a bad phone it seems. A long story short is the wifi radio is kicking out my carrier signal, I have a yellow burn in on the bottom left hand corner of my screen... and my headphone jack is a HUGE hassle, to get it to acknowledge any headphones... it takes me anywhere from 20 seconds to 3 minutes to get it to work.... I did all the normal stuff, but I am certain most of it is hardware related.
Has anyone dealt with this before? I am sure I am in for a world of inconvenience.... however, I am not sure where I start (handtec, HTC UK, etc).... the phone is less then a month old, ordered April 22. I spoke with HTC in the US and they said I could send it there for repair... but I would be paying the shipping to there, dealing with border delays and awaiting repair.... (which might be better then shipping to the UK).... but I have never dealt with this before, so before I do anything... I thought I would check around and see what my best options are. I live in Canada and I ordered it from handtec UK.
Thanks in advance

My 2nd One X (bought in Australia, Optus handset) has no faults at all (fingers crossed).

Mr.Kakarot said:
Well, it was bound to happen eventually.... I have a bad phone it seems. A long story short is the wifi radio is kicking out my carrier signal, I have a yellow burn in on the bottom left hand corner of my screen... and my headphone jack is a HUGE hassle, to get it to acknowledge any headphones... it takes me anywhere from 20 seconds to 3 minutes to get it to work.... I did all the normal stuff, but I am certain most of it is hardware related.
Has anyone dealt with this before? I am sure I am in for a world of inconvenience.... however, I am not sure where I start (handtec, HTC UK, etc).... the phone is less then a month old, ordered April 22. I spoke with HTC in the US and they said I could send it there for repair... but I would be paying the shipping to there, dealing with border delays and awaiting repair.... (which might be better then shipping to the UK).... but I have never dealt with this before, so before I do anything... I thought I would check around and see what my best options are. I live in Canada and I ordered it from handtec UK.
Thanks in advance
Click to expand...
Click to collapse
Well,bad luck but it is a faulty unit it seems.Why don't you contact the guys where you bought it from and ask for a return?I guess they can replace your phone with a new one and it's much more simpler (and cheaper) than to wait that much to send it to US,get it repaired,pay the shippment..etc.

I did open a support ticket at handtec, but being a weekend.... I expect to wait until monday!
thx

Mr.Kakarot said:
I did open a support ticket at handtec, but being a weekend.... I expect to wait until monday!
thx
Click to expand...
Click to collapse
Well i think this are the only solutions you have...even talk to handtec to give you a replacement,or you can talk to HTC,maybe they give you a replacement instead of repairing this one?I mean,i don't know how HTC does it but when i had a Nokia i send it to Finland and in a week they've send me a brand new one.

did handtec respond to you?

mikemoe said:
did handtec respond to you?
Click to expand...
Click to collapse
yes, they said this in an email
"Thank you for your email.
Prior to returning the device please ensure a hard reset is attempted and the device is then again checked for the fault, if you are unsure how to do this then do not hesitate to email us and we can help you with this.
Please note if a reset has not been attempted it may cause further delay once your item is back with us.
If this does not resolve the issue you will need to download the Returns form using the link below to complete and reply back to this email with the saved form attached.
Please fill in all relevant details so we can get your return authorised and have this dealt with quickly.
Returns Form Link: http://www.handtec.co.uk/rma_form.doc
Please see the link below for further details regarding our returns procedure -
- http://www.handtec.co.uk/page.php?xPage=returnsdetails.html
Thanking you in advance
If you have any further questions or concerns, please do not hesitate to contact us by replying to this ticket.
As always, it is our pleasure to assist in any way possible!
Thank you
Handtec Customer Services
www.handtec.co.uk
"

so the weird part of it all, my beats headphones work perfectly in other devices, each and every time.... however, if I use my apple headphones in the htc one x, it works each and every time.... makes no sense at all, it is like the design of the headphones and phone do not line up or something?!
Oh well, I also have to ship it to them, wait for them to repair and send it back.... but I still think this will be faster then dealing with the us/border delays. Anytime handtec ships me a phone, I get it in 2 days.

Related

I'll fix your HTC phone or provide parts

Hey guys. I have gotten alot from this website so I would like to give back. I own and operate a mobile phone repair shop and would like to extend my services to this forum. Most of you seem pretty techical so even if you just want the part (microphone, ear speaker, Loud speaker, LCD) I will provide it for you at a low cost plus shipping of course. I mostly deal with hardware issues so please don't PM me or post asking about software, I am a total noob when it comes to that!
Thanks again to all the rom builders and contributers who have helped make my phone awsome!
If you can source the vibrate motor for an HTC S710 I would be forever grateful. Where abouts are you located?
EDIT: I see you're in Phoenix.
Most of the parts I carry are for US released HTC phones but often they carry simular parts. If you can post a picture of what it looks like I'll see if I have a match.
I will upload a picture in a little bit, however here are the specifications from the HTC Vox Service Manual for the motor;
JT0406-30CSR1, JNTECH, Cylindrical, 3V, 100mA, 12000+/-3000 rpm, 60/-, 20degC, 11.2*5.1*5.8mm
The cylinder has J7D05 printed on it and has 2 prongs that make contact to the pad on the PCB. I've tried many different other motors but none of them physically fit in the spot. So if you have any motor rated to those specs and is smaller or equal to the dimensions above, I will take it.
Here are two pictures of it. They are quite large, so not inlined. Not my camera, one of those funky digital ones that I have no idea how to adjust the focus on.
http://i25.tinypic.com/20psxg3.jpg
http://i25.tinypic.com/22dcb4.jpg
I'll check my inventory tomorrow. The shop is closed for today, it being the 4th of July and all.
Ah yes. Thanks, I shall await your response in great excitement.
Happy Indie Day!
A friend of mine has an O2 XDA Orbit but the usb works for charging but not for the data link.
Is this fixable? and if so, do you perform the fixes !!!!
@pna
I had the same problem with my Dash/Excalibur. I had to turn off the USB charging feature in the settings and then the data worked fine. I just either turn it back on if I need to charge via USB on my PC and don't have a wall charger handy. Tell your friend to try that.
Edit:
Also Turn off Advanced Network Functionality to along with charging over USB.
pna said:
A friend of mine has an O2 XDA Orbit but the usb works for charging but not for the data link.
Is this fixable? and if so, do you perform the fixes !!!!
Click to expand...
Click to collapse
If the pins in the socket look straight re-flow the solder on the mainboard or get someone to do it. It's fairly easy. New sockets are about $4 on fleabay but as there are multiple lines close together you do need skill to replace.
M.S
@h4waii
Sorry friend. I don't have one that looks like that by HTC. However the T-Mobile Sidekick 3 vibrator does look like it. If I had it here to test I would be able to look closer. Once again, sorry friend.
Planetneo said:
@h4waii
Sorry friend. I don't have one that looks like that by HTC. However the T-Mobile Sidekick 3 vibrator does look like it. If I had it here to test I would be able to look closer. Once again, sorry friend.
Click to expand...
Click to collapse
I do, however, stock them. pm me and I'll list it on eBay.I'm in the UK though so shipping will be dependant on where you are. Outside UK is £7.
M.S
Good, this is the point right? To help our fellow members. Thanks Mysterious Stranger.
Planetneo said:
Good, this is the point right? To help our fellow members. Thanks Mysterious Stranger.
Click to expand...
Click to collapse
Help if asked, yes. Spam to get sales, NO.
M.S
Anyway you can check out my thread here...http://forum.xda-developers.com/showthread.php?t=405758
Might find it intresting.
htc touch cruise
One of the give aways in buying this product is CoPilot Live 7 with free city map. I choose Muscat in Oman in English but I can not activate it. I went to the dealer but he wants me to pay to activate it.
Planetneo said:
Hey guys. I have gotten alot from this website so I would like to give back. I own and operate a mobile phone repair shop and would like to extend my services to this forum. Most of you seem pretty techical so even if you just want the part (microphone, ear speaker, Loud speaker, LCD) I will provide it for you at a low cost plus shipping of course. I mostly deal with hardware issues so please don't PM me or post asking about software, I am a total noob when it comes to that!
Thanks again to all the rom builders and contributers who have helped make my phone awsome!
Click to expand...
Click to collapse
Right on! I have been wanting to replace the metal bezel that goes around the front of the AT&T 8525 (U.S. HTC Hemes). Mine has gotten quite scratched and scuffed over the last year, and I would love to have it returned to it's original clean, shiny look.
Do you happen to carry this part by any chance? Or know of an affordable place to obtain one?
I get mine from a guy on ebay. I used my last 3 over the holiday weekend so I am out till I order some more on Monday. They are about $28 shipped. Link below....
http://cgi.ebay.com/HTC-Hermes-Cing...ryZ20336QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
Planetneo said:
I get mine from a guy on ebay. I used my last 3 over the holiday weekend so I am out till I order some more on Monday. They are about $28 shipped. Link below....
http://cgi.ebay.com/HTC-Hermes-Cing...ryZ20336QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
Click to expand...
Click to collapse
If you need the full housing email Amit / Raki Computers and ask - they have them as well at not much more $ ( about $26 IIRC) if you ask although the parts they sell are used / stripped from BER phones so some have minor marks and it's pot luck.
M.S
edit - I emailed Amit @ Raki myself anyway and he's listed the full housings here: http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=220254094906
better value IMO.
Yes. We've got software support and now hardware support. This thread needs to be stickied.

[Q] sim connector broken

hi guys
i have a big problem...my nexus doesnt recognise my sim anymore.
i have opened it and i can see that one of the 3 sim connector is broken.
do you know a online shop where i can find a replacement for the sim slot ?
or do you know a workaround ?
thx
Same EXACT issue here.. are these pins really fragile or what??
Also, a quick update. I brought this to a store in NY and they said that on each of the 3 rows, that make contact with the SIM, there are 2 pins that make contact. If both are broken (like in my case), they need to replace the whole SIM port because they can't solder the lower pin as the heat will do damage. If it's only the top (longer copper looking pin), than they may be able to fix it.
I am going to get another opinion this Friday and I'll update here. Otherwise, I am seeing if Samsung UK can send me parts or give me a quote to send the phone in for service, but it might not be worth all the money and may have to sell it.
Let me know how you make out if you have any updates!
Thanks!~
Sim connector/tray part
I have the same problem with my Galaxy Nexus...not too sure if the nexus s uses the same part but I ordered from a site called tanstartrade (.ca) and the connector looks similar to what is on the Galaxy Nexus.
have you guys found any resolution to this? broke a pin off with the help of a sim adapter :facepalm:
You checked "yes this is a question"
Guess where it belongs
Thread Moved
FNM
Sent from my SPH-D700 using xda premium
RussianBear said:
have you guys found any resolution to this? broke a pin off with the help of a sim adapter :facepalm:
Click to expand...
Click to collapse
shipped my phone to a member's (kawgirlval69) repair store: http://hasslefreecellphonerepair.com/
will keep you guys posted
So did they fix it for you? I have a broken pin as well.
I'm curious how you are all breaking pins. I have swapped sim cards lots of times (I was testing three carriers at one point) and I was decently rough in doing so. All my sims were normal size sims. Were those of you with broken pins wedging micro sims or using adapters?
worknman said:
So did they fix it for you? I have a broken pin as well.
Click to expand...
Click to collapse
Yeah, awesome people.
ipfreelytech said:
Were those of you with broken pins wedging micro sims?
Click to expand...
Click to collapse
Bingo Though in my case, I broke it trying to get it back OUT. I just stupidly assumed that the phone company would send me the proper-sized sim when I told them which phone I had, so I tried to put it in the only way it looked like it would fit. Then again, I am about as mechanically inclined as a monkey, and tend to break things easily
Yeah go with RussianBear's suggestion and mail it to FL.
Im not affiliated with them and havent tried them but I guess they charge around $50 to fix. Locally you might find a place to fix it as well. GL in getting it fixed .
If its a google play store model, Samsung USA should fix it for you free of charge.
worknman said:
Bingo Though in my case, I broke it trying to get it back OUT. I just stupidly assumed that the phone company would send me the proper-sized sim when I told them which phone I had, so I tried to put it in the only way it looked like it would fit. Then again, I am about as mechanically inclined as a monkey, and tend to break things easily
Click to expand...
Click to collapse
Same thing here. Just got the nexus and still had the stupid micro Sim adapter from one s... Needless to say,i was pissed. The seller turned out to be a great guy though, helped me out a bit.
They did charge me about 50, but i didn't have to pay for return shipping (priority). I'll recommend this shop to anyone from now on not affiliated with them in any way, except for them doing a great repair job lol
mendezj666 said:
If its a google play store model, Samsung USA should fix it for you free of charge.
Click to expand...
Click to collapse
Do you really think they will? I sent a message to Google, who referred me to Samsung for warranty support:
(Forum won't let me post link)
On that site, it says:
If your Device is defective through no fault of your own, you have up to fourteen (14) days from the date the Device is delivered (the "Advanced Replacement Period") to contact Samsung customer care at (855) 392-6398 regarding a replacement Device under the Samsung Advanced Replacement Process.
Since this was obviously my fault, and I'm not going to lie to them and tell them it just showed up this way, I didn't even bother to call and ask.
Just an update... I sent my phone off to the Hassle Free repair place. Apparently, they have one tech (a female) who is the only one that can do these repairs, and they claim she has been sick in bed for over a week now. They've been very responsive to inquiries, so I'm hoping they'll get it fixed eventually.
Will let ya'll know how it ends up.
worknman said:
Just an update... I sent my phone off to the Hassle Free repair place. Apparently, they have one tech (a female) who is the only one that can do these repairs, and they claim she has been sick in bed for over a week now. They've been very responsive to inquiries, so I'm hoping they'll get it fixed eventually.
Will let ya'll know how it ends up.
Click to expand...
Click to collapse
Yup, she is actually a member on here.
Sent from my Galaxy Nexus using Tapatalk 2
About 12 days after I sent the phone in, I got a call from Crystal using my phone, saying they had fixed the phone, and apologizing profusely for the delay. After I made the Paypal payment, they sent it off the very next day. Phone arrived 2 days later... SIM card slot looks brand new, and phone works great
So I'd definitely recommend them, but I'd also check in advance if you're in a hurry, and make sure the repair person isn't on vacation or something, since there seems to be only one of her.
thanks for the good feedback guys... we really appreciate your business and feedback as we strive to give you the best repair we can give...
@worknman.. thank you for your patience, we actually had a family emergency and had gone to ohio for a few months to help out and were doing the repairs there. not being used to the weather i came down with a horrible case of sinusitis and really was bedridden for a bit over a week. again i do thank you for your patience and i hope you were more than satisfied.
as for our shop we do have 2 techs but only one that is capable of doing board level soldering properly. i take great pride in doing a perfect job so if theres a chance to keep the warranty intact, my repair will go unnoticed.(worked and was trained by samsung so i know how they solder so its easy for me to replicate) we have 25 years total repair experience and we are guaranteed to not be a "you tube" shop where we watch a video and think we know everything.... i was trained by samsung, motorola, nokia, audiovox...
bottom line is we do things right the first time.... hope to help anyone in need.... i promise you wont be disapointed...
THANKS AGAIN TO ALL MEMBERS THAT HAVE USED OUR SERVICES... WE GREATLY APPRECIATE YOUR BUSINESS AND THE OPPORTUNITY TO HELP OUR FELLOW XDA MEMBERS!!
kawgirlval69 said:
thanks for the good feedback guys... we really appreciate your business and feedback as we strive to give you the best repair we can give...
@worknman.. thank you for your patience, we actually had a family emergency and had gone to ohio for a few months to help out and were doing the repairs there. not being used to the weather i came down with a horrible case of sinusitis and really was bedridden for a bit over a week. again i do thank you for your patience and i hope you were more than satisfied.
as for our shop we do have 2 techs but only one that is capable of doing board level soldering properly. i take great pride in doing a perfect job so if theres a chance to keep the warranty intact, my repair will go unnoticed.(worked and was trained by samsung so i know how they solder so its easy for me to replicate) we have 25 years total repair experience and we are guaranteed to not be a "you tube" shop where we watch a video and think we know everything.... i was trained by samsung, motorola, nokia, audiovox...
bottom line is we do things right the first time.... hope to help anyone in need.... i promise you wont be disapointed...
THANKS AGAIN TO ALL MEMBERS THAT HAVE USED OUR SERVICES... WE GREATLY APPRECIATE YOUR BUSINESS AND THE OPPORTUNITY TO HELP OUR FELLOW XDA MEMBERS!!
Click to expand...
Click to collapse
yup. they're the best fixed my sim connector in mere days (with shipping included). thanks a ton, once again!

dialaphone free HTC Media Link HD delayed!!

Just got an email from dialaphone to say that the free Media Link HD device won't ship with the phone and will instead be with us in 28 days max, after phone arrives!!
'Firstly, thank you for choosing Dialaphone. We are emailing to let you know that your brand new phone will be delivered to you separately from the HTC Media Link HD that came free with your pre-order. We apologise for any inconvenience this may cause. We are working as hard as possible with our supplier to get your HTC Media Link HD out to you as soon as possible.
What happens next?
We will email you once your phone has been despatched
Your HTC Media Link HD will be delivered within 28 days of you receiving your phone
We will also email you to let you know when your HTC Media Link HD has been despatched from our warehouse
Finally, thank you for using Dialaphone. We will be in touch with an update to your order.
Yours sincerely
Dial-a-Phone Customer Care'
same here, email received from DAP.
Already being discussed in the UK pre-order thread.
Gutted I got an email about it - got all excited thinking they had dispatched it, to get told information that was (I thought) common knowledge anyway
same, though my email was from phones4u even though I called DAP
DomCowell said:
Already being discussed in the UK pre-order thread.
Gutted I got an email about it - got all excited thinking they had dispatched it, to get told information that was (I thought) common knowledge anyway
Click to expand...
Click to collapse
Well I did wonder a few days ago, when I noticed the amazon launch date set for 24th April: http://www.amazon.co.uk/HTC-H200-Me...HH3Y/ref=sr_1_1?ie=UTF8&qid=1333481473&sr=8-1
I'm guessing it will be after this date then!
TacticalTimbo said:
Well I did wonder a few days ago, when I noticed the amazon launch date set for 24th April: http://www.amazon.co.uk/HTC-H200-Me...HH3Y/ref=sr_1_1?ie=UTF8&qid=1333481473&sr=8-1
I'm guessing it will be after this date then!
Click to expand...
Click to collapse
Yeah, and I think it was phones4u that had it displayed as coming later (18th of April to be precise) - and that was when it was only just available for pre-order!
I ordered from Phones4u and it did say before I ordered that the medialink will arrive up to 28days after the phone.
Rageypeep said:
I ordered from Phones4u and it did say before I ordered that the medialink will arrive up to 28days after the phone.
Click to expand...
Click to collapse
Funny, I remember reading quite clearly on the DAP site that both would come together, else why would they send a follow up email to say this ain't the case no more? Guess P4U must have sent out a diff message form the start?
Phones4u told me on several occasions they would be shipped together, so I guess its bad advice all around.
Got the same email, got my hopes up thinking the phone had been dispatched early
media link
Well i didnt get the htc one x, i couldnt wait cause 4 poo c's jumped me and stole my phone so i wasnt gonna let them get me down. upgraded my wildfire POS to the sensation xe (red) and also got a media server.
I was waiting for this product and found this thread searching for the release date as i was counting on azamoms you kay projected release date of today.
good luck to everyone on a speedy delivery! Im getting one myself hoping it will work on my sensation xe. maybe the 3 finger swipe to the tv wont work but at least i can utilize the built in router for a private network and the full hd capability.

1saleaday Lapdocks (Again) ~$60

For anyone still looking to snag one, http://1saleaday.com/ has the lapdock for sale again. $54.99, plus what I would imagine is their standard $5 shipping.
Edit---------
As mentioned by pre4speed, they decreased the rice by $5. Curious -- I have never seen them do that on their site before.
When will these sales be available outside the US ?
NM...............n00b moment!
Just received mine today. Opened it up to discover it has a UK keyboard... ಠ_ಠ
Ill get mine tomorrow and let you know whether mine is uk as well, hope we didnt get fooled
Yea, sure hope this wasn't a common thing. Emailed support though. I don't recall seeing anything in the description about it being a UK version.
It doesn't affect too much on the layout, but it is a bit annoying. I'll post back if/when I get a response from them.
yup uk keyboard
Good News
Well, I have good news. It would seem that they are accepting returns on the webtops with a UK keyboard. The email seems like it might be just a script/automated message, but it should work.
I received the following email:
XXXXXX replied:
Thank you for contacting 1saleaday,
I am truly sorry to hear that you have encountered a problem with your order.
Please feel free to send the order back for a replacement.
Your order number serves as your RMA number.
To ensure a quick return process, please be sure to fill out the Return Request form (link provided below) and send it back with your package. Forms without order numbers and purchase dates can take 14 extra business days to process. If you are unsure of your order number or the date of your purchase, please let me know and I will provide that information for you.
Please send your package to:
XXX_Not sure if they want this out there_XXX
For future reference, please be sure to retain your return tracking number as it may be needed to expedite the return process.
I would recommend using a shipping carrier that provides tracking.
Thank you,
XXXXXXXX
sup guys got mine today, using it now. Didn't even notice the keyboard thing till i saw this thread.(smh..it said it on the box) look like its a common thing. other than the "@" and "2" functions being switch around everything is good. i think i'm going to stick out and don't bother trying to get a exchange plus itook the stickers of already (feel like the uk version is probably the only one they have)
Yea, that's what worries me. Also, it's not going to be exactly cheap to send a box of that size that weighs 5 lbs. I think I'm going to reply back to them to make sure I'm not going to waste time & money on getting the same thing.
Sent from my Motorola Atrix 4G using XDA App
just going to keep it. not worth the trouble to ship back
I need a lapdock!! Why do I always arrive late to the party
Same here, UK keyboard, here is some help...
Yes, the 2/@ key but also others such as \ and # keys. Check here for layouts.
http://en.wikipedia.org/wiki/File:KB_United_Kingdom.svg
http://en.wikipedia.org/wiki/File:KB_United_States-NoAltGr.svg
http://en.wikipedia.org/wiki/Keyboard_layout
Got another email from them. It seems that upon request, they will provide shipping labels. So if you were debating it on the fact that shipping it back will cost you, just send support an email.
thanks but was mostly worried about them not having the us keyboard version(which Im started to believe is the case) and making me send it back for no reason. After 3 days im loving this thing and can wait for ICS update w webtop 3.0
onesaleaday has it on sale again (via Newegg.com). looks like model #9SIA0MC0B56334. can someone that has received one check the model number so that it can be confirmed if US or UK layout. Looks like the "other model 3 is 9SIA0MC0932943. I went ahead and put it on order, but might cancel if someone confirms this is not US model. I think it is not, as the latter model # is out of stock.
while trying to find out which KB this has, I found another link from 1saleaday to http://bensoutlet.com/products/motorola-lapdock-atrix-4g they also list it @ $59.99.
also I sent an email to 1saleaday asking them to confirm which KB for item on sale.
update sent email requesting info on keybrd in stock. It was forwarded to someone else who replied asking what i wanted (request was in email she was forwarded, and in turn responded to me on). Final response was "We can not guarantee that the keyboard will be either US or UK". I will not do biz with these folks after dealing with them and also from reading all the probs other folks had with their service.
Yea, they gave me the same thing when I sent mine back. We can't guarantee that there are US keyboard ones in stock. Got a refund, and I don't think I will be ordering from them any time soon.
Just head to ebay or Amazon. Surely a few more dollars to guarantee a US keyboard is worth it. As for me, I'm going to hold off until webtop 3.0 comes to purchase a new one.
Sent from my MB860 using xda app-developers app
Oh you guys had me scared. I did end up getting a UK keyboard version, but that's just the labels on the keys. Shift + 2 still gets me @ instead of ", for example. So unless you intend to use the lapdock for learning how to type, it won't be a problem.
---
Deafcyclist said:
I don't understand, is $60 price unusual for the lapdock? I've been keeping an eye on this amazon listing for $60.48 for the last month (waiting for birthday money to purchase it) and I have not seen the price changes.
http://www.amazon.com/AT-Laptop-Dock-Motorola-ATRIX/dp/B004M17D62
Click to expand...
Click to collapse
that's a decent price. normally about $100 with shipping. you might want to check which model they have (UK or US).

Oneplus RMA horror story

So, i had my Oneplus 3 not booting so i opened an RMA ticket 26 days ago. After dozens of emails they accepted to have my device repaired. DHL picked up my device and after 3 days it was with Arvato for repair. The motherboard was found faulty and so they performed an in-warranty motherboard replacement. What happened though after that? My device shipped from Greece for repair and Oneplus after repairing it, sent it to the Netherlands to an unknown person there. It's been 2 weeks now since the incident and the only answer i get from Oneplus is that the issue has been escalated and that someone is working on it. What can i do? any similar experiences? It really feels like nothing is done and that my device was lost in the Bermuda triangle with oneplus staying idle...
Konskl said:
So, i had my Oneplus 3 not booting so i opened an RMA ticket 26 days ago. After dozens of emails they accepted to have my device repaired. DHL picked up my device and after 3 days it was with Arvato for repair. The motherboard was found faulty and so they performed an in-warranty motherboard replacement. What happened though after that? My device shipped from Greece for repair and Oneplus after repairing it, sent it to the Netherlands to an unknown person there. It's been 2 weeks now since the incident and the only answer i get from Oneplus is that the issue has been escalated and that someone is working on it. What can i do? any similar experiences? It really feels like nothing is done and that my device was lost in the Bermuda triangle with oneplus staying idle...
Click to expand...
Click to collapse
Really sorry to hear your predicament.
Get on Twitter or Facebook and tag Carl Pei.
tnsmani said:
Really sorry to hear your predicament.
Get on Twitter or Facebook and tag Carl Pei.
Click to expand...
Click to collapse
Tried that, with no success unfortunately... Definitely my last oneplus phone. I prefer to pay a bit more and get some proper service support in case something happens to a future device.
RIP @Konskl 's OnePlus3
Konskl said:
Tried that, with no success unfortunately... Definitely my last oneplus phone. I prefer to pay a bit more and get some proper service support in case something happens to a future device.
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This can littery happen with all devices bro. Motorola is not even reachable for support/replacement. Samsung is insanely expensive... If you are in the EU I would claim the rights you have.
Puddi_Puddin said:
This can littery happen with all devices bro. Motorola is not even reachable for support/replacement. Samsung is insanely expensive... If you are in the EU I would claim the rights you have.
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yep the thing is that other brands like Samsung or Apple, wouldn't keep their customers without a device during that time. They would offer a replacement or something. Oneplus did nothing in that regards, they just stayed idle saying a colleague is working on this. What should a customer do when it comes to that? Buy a new device and incur new costs? That's not proper customer support.
Konskl said:
yep the thing is that other brands like Samsung or Apple, wouldn't keep their customers without a device during that time. They would offer a replacement or something. Oneplus did nothing in that regards, they just stayed idle saying a colleague is working on this. What should a customer do when it comes to that? Buy a new device and incur new costs? That's not proper customer support.
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When I sended back my old S3 they said that volume buttons do not fall under warranty, I had to pay €50 to get the phone back.. We all have had good and bad experiences with support from different brands. I don't think it actually matters if you have an. Samsung, Huawei or Oneplus device.
Samsung would leave you stranded, just saying
Good luck getting ur op back

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