Does anyone know where I could get an original replacement back cover for my white galaxy s3? For some unknown reason My S3 has a black dot on the upper back side. It is very small, about a mm wide but it still nags me... As you can see from the attachment, the dot is underneath the hyperglaze layer as any amount of cleaning doesnt get rid of it...
Does anyone know what i could do?
If it's manufacturing defect you can get it replaced under warranty.
I have the same problem, same place as yours just opposite end. Already had 1 S3 replaced under warranty due to SIM card slot being faulty, not keen to try my luck with this.
Sent from my GT-I9300 using Tapatalk 2
Joshnz said:
I have the same problem, same place as yours just opposite end. Already had 1 S3 replaced under warranty due to SIM card slot being faulty, not keen to try my luck with this.
Sent from my GT-I9300 using Tapatalk 2
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I've sent an email to the customer services asking for a replacement, hopefully it will go through. I am not willing to send my phone to them, especially since this is faulty on a removable part of the phone...
Just got an email back:
"Thank you for contacting Samsung.
Please note that Samsung do not provide covers as part of the warranty.
You can purchase spares, replacements and accessories from our official resellers listed below:
www.amazon.co.uk
www.play.com
www.4mysamsung.co.uk
Third party manufacturers may also produce accessories for this device, however we are unable to recommend any product or company in particular.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards,
Online Support Team
SAMSUNG Customer Support Centre"
I think this is unacceptable... The cover is part of the product, and when the product finish is not sufficient I am entitled to a replacement. I mean that was basically what the whole blue galaxy s3 delay was all about... another thing is the sites that they provided me do not have any sort of original back cover for sale..
polesp said:
Just got an email back:
"Thank you for contacting Samsung.
Please note that Samsung do not provide covers as part of the warranty.
You can purchase spares, replacements and accessories from our official resellers listed below:
www.amazon.co.uk
www.play.com
www.4mysamsung.co.uk
Third party manufacturers may also produce accessories for this device, however we are unable to recommend any product or company in particular.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards,
Online Support Team
SAMSUNG Customer Support Centre"
I think this is unacceptable... The cover is part of the product, and when the product finish is not sufficient I am entitled to a replacement. I mean that was basically what the whole blue galaxy s3 delay was all about... another thing is the sites that they provided me do not have any sort of original back cover for sale..
Click to expand...
Click to collapse
I'd would definitely push for replacement if it is a manufacturing defect...if you are in the UK quote the sale of goods act and fit for the purpose etc .. Quick google wil give you the full terms .... State trading standards if they don except the above
Good luck
polesp said:
Just got an email back:
"Thank you for contacting Samsung.
Please note that Samsung do not provide covers as part of the warranty.
You can purchase spares, replacements and accessories from our official resellers listed below:
www.amazon.co.uk
www.play.com
www.4mysamsung.co.uk
Third party manufacturers may also produce accessories for this device, however we are unable to recommend any product or company in particular.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards,
Online Support Team
SAMSUNG Customer Support Centre"
I think this is unacceptable... The cover is part of the product, and when the product finish is not sufficient I am entitled to a replacement. I mean that was basically what the whole blue galaxy s3 delay was all about... another thing is the sites that they provided me do not have any sort of original back cover for sale..
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Click to collapse
This absolutely is unacceptable..... Samsung loves to treat their customers like ****.... My SIII didn't play music through any headphones except the original that comes with it, and they refused to replace it saying that we do not give warranty of any 3rd party accessories......
pigglett said:
I'd would definitely push for replacement if it is a manufacturing defect...if you are in the UK quote the sale of goods act and fit for the purpose etc .. Quick google wil give you the full terms .... State trading standards if they don except the above
Good luck
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Click to collapse
Yeah, ive sent them a 2 page email quoting the "Trade Descriptions Act 1968", I am appalled by this. It is funny how they can dismiss me without any true argument. Sometimes i think they assume we are all idiots...
polesp said:
Just got an email back:
"Thank you for contacting Samsung.
Please note that Samsung do not provide covers as part of the warranty.
You can purchase spares, replacements and accessories from our official resellers listed below:
www.amazon.co.uk
www.play.com
www.4mysamsung.co.uk
Third party manufacturers may also produce accessories for this device, however we are unable to recommend any product or company in particular.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards,
Online Support Team
SAMSUNG Customer Support Centre"
I think this is unacceptable... The cover is part of the product, and when the product finish is not sufficient I am entitled to a replacement. I mean that was basically what the whole blue galaxy s3 delay was all about... another thing is the sites that they provided me do not have any sort of original back cover for sale..
Click to expand...
Click to collapse
Yeah, that is pretty unacceptable and one thing they need to change if they ever want to be Apple. They need to let their employees do what they want to please the customer.
After reading that again, it might be just a communication problem. Sounds like this person thinks that you are just asking for a spare cover when nothing is wrong with your old one.
You might have make sure they are aware that your cover is defective or they probably have the right to request that you send the defective cover in. Either way, keep *****ing and I am sure they will cave.
"Thank you for contacting Samsung and I have pleasure in providing the following assistance.
In response to your query, please be advised that if the back of the handset came with any markings then you would need to contact the original retailer of purchase regarding this issue. The retailer would warranty the device for the intial 28 days of ownership. If it was sold to you in poor condition then they would be able to exchange the handset.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards
David
Online Support Team
SAMSUNG Customer Support Centre"
After dismissing 3 pages worth of communication, they are now blaming the retailer... The only thing is that with the retailer, I am pretty sure that they would tell me to go to Samsung...
polesp said:
After dismissing 3 pages worth of communication, they are not blaming the retailer... The only thing is that with the retailer, I am pretty sure that they would tell me to go to Samsung...
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Click to collapse
Your warranty is with the retailer. Besides the warranty, you have a right to reject the goods for a short time after purchase if there is any defect.
A lot of people think the manufacturer is responsible for warranty, this is *not* true unless you bought directly from the manufacturer. Samsung will dictate the terms of the warranty and may or may not provide the warranty service to or on behalf of the retailer. The legal responsibility is always with the retailer.
Did you buy it from a market stall or something?
---------- Post added at 12:06 PM ---------- Previous post was at 11:58 AM ----------
polesp said:
Please note that Samsung do not provide covers as part of the warranty.
You can purchase spares, replacements and accessories from our official resellers listed below:
Click to expand...
Click to collapse
polesp said:
I think this is unacceptable... The cover is part of the product, and when the product finish is not sufficient I am entitled to a replacement.
Click to expand...
Click to collapse
If the cover is in good condition when the product is purchased then anything that "happens" to it would not be covered under warranty, as any "happenings" would be (accidental) damage. The only exception is if the cover had a pre-existing fault which was not obvious at the time of purchase; imagine trying to prove that!
You aren't dealing with a warranty issue, rather product quality and fitness for purpose. You need to reject the product, not claim under warranty. These are entirely separate issues!
dehaani said:
Your warranty is with the retailer. Besides the warranty, you have a right to reject the goods for a short time after purchase if there is any defect.
A lot of people think the manufacturer is responsible for warranty, this is *not* true unless you bought directly from the manufacturer. Samsung will dictate the terms of the warranty and may or may not provide the warranty service to or on behalf of the retailer. The legal responsibility is always with the retailer.
Did you buy it from a market stall or something?
---------- Post added at 12:06 PM ---------- Previous post was at 11:58 AM ----------
If the cover is in good condition when the product is purchased then anything that "happens" to it would not be covered under warranty, as any "happenings" would be (accidental) damage. The only exception is if the cover had a pre-existing fault which was not obvious at the time of purchase; imagine trying to prove that!
You aren't dealing with a warranty issue, rather product quality and fitness for purpose. You need to reject the product, not claim under warranty. These are entirely separate issues!
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So it would be just best to go in-store and return the phone and get a new one? I bought it from the Tesco phone shop. I am just worried that they will dismiss it saying it is not a significant issue... What arguments can I put forward?
The fault was always there from the beginning, It started to bug me lately and seeing how it costs £20 for a genuine replacement I am appalled..
polesp said:
So it would be just best to go in-store and return the phone and get a new one? I bought it from the Tesco phone shop. I am just worried that they will dismiss it saying it is not a significant issue... What arguments can I put forward?
The fault was always there from the beginning, It started to bug me lately and seeing how it costs £20 for a genuine replacement I am appalled..
Click to expand...
Click to collapse
Personally it wouldn't bother me and I wouldn't return it, however...
It's a £500 item which you would expect to be aesthetically perfect, there should be no issue returning the phone for a swap if it's done at the earliest opportunity. Rejecting goods in the UK does not have a legally defined time-scale, the law states that you have a "reasonable time" reject them; the time-scale varies depending on the nature of the product.
polesp said:
So it would be just best to go in-store and return the phone and get a new one? I bought it from the Tesco phone shop. I am just worried that they will dismiss it saying it is not a significant issue... What arguments can I put forward?
The fault was always there from the beginning, It started to bug me lately and seeing how it costs £20 for a genuine replacement I am appalled..
Click to expand...
Click to collapse
I'd take it back to Tesco ..print off the Samsung email as proof
Good Luck again
p.s take no poop off them
polesp said:
After dismissing 3 pages worth of communication, they are now blaming the retailer... The only thing is that with the retailer, I am pretty sure that they would tell me to go to Samsung...
Click to expand...
Click to collapse
Unfortunately, they are technically right though. Particularly in regards to the Sale of Goods act. The contract is with the retailer, not the manufacturer. I'm quite surprised they haven't just replaced the cover as it must cost virtually nothing, but they are within their rights to refuse if it's not covered by the warranty. The retailer should replace it though.
ebay
I picked one up from ebay, worked perfect.
Related
Hi guys, I'm selling my lapdock for the Atrix. I bought it brand new during launch day at around $300 when bundled with phone. The lapdock is in perfect condition - Never dropped, scratched or put any kinds of drinks near it.
To be honest i've only used my Lapdock for a total of around 40 hours, i was working on a Windows Conversion for the dock but since I'm a Game Designer and I'm starting to get real serious with a project, i need to let go of it and get a real Laptop...i really like this lapdock its very light and very useful (especially after what Sogarth did with his mods).
I currently see onit priced Amazon, Ebay, and a few other sites that sell it for $200 as the lowest. I'm trying to sell it for $200 if possible.
Shipping to 94607?
Sure, that's not too far.
If you both can't make a deal, i am interested to buy this as well. However would you ship internationally ?
Refurbished lapdocks sell for $175.99 with free 2 day shipping from the AT&T website. Mine looked brand new.
Please ignore this post.
shipping to Nova Scotia Canada ?
jakep_82 said:
Refurbished lapdocks sell for $175.99 with free 2 day shipping from the AT&T website. Mine looked brand new.
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Click to collapse
Seriously? Poor form.
OSNPA said:
Seriously guys? Poor form.
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Click to collapse
I agree, at least for my post. Can you remove the quoted link?
bleuiko said:
I agree, at least for my post. Can you remove the quoted link?
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Click to collapse
Done. +1 for taking action.
OSNPA said:
Seriously? Poor form.
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Click to collapse
I don't understand. How is logical and informative posting in poor form?
k4zyn said:
I don't understand. How is logical and informative posting in poor form?
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Click to collapse
Someone created a thread to sell a laptop he bought new and has used. People that are viewing the thread see someone else point them towards a refurbished unit from AT&T, as though to suggest it's better to go there than buy from the person who created the thread. AT&T refurbished units are a crapshot, you don't know what the previous issue was. They have no bearing on the OP's thread and is a full-on c*$kblock, if you will.
Tried PM'ing a couple of times but aint working! Will give 200 providing shipping to Melbourne Australia is not too expensive. PM me if you can
why the mods havent come in yet i dont know but this isnt the buy&sell section
OSNPA, are you suggesting that it would be better to keep an unwitting Atrix user in the dark, letting him or her purchase a used lapdock for around $35 more than the cost of an "officially" used lapdock, just so the seller will not be offended?
It's called market competition. An informed consumer living in the U. S. with the opportunity to purchase a refurbished dock from ATT would never pay more and wait longer for one unless he or she were doing the seller a favor.
To put it simply, if the seller intends to sell this dock to an ATT customer, he or she will have to lower the price or take advantage of someone's ignorance. In my opinion, it would be bad form to keep a consumer in the dark and just sit back and snicker as you watch a transaction (or in this case, a rip off) transpire. But hey, at least the seller didn't get his feelings hurt AND he made more than what he should have.
Fortunately for the seller, not everyone has access to a refurbished lapdock, specifically our friends overseas, and $200 is quite a bargain in that market. I think everyone has a chance to win in this situation, and to me, it seems like bad form to try and prevent this ideal scenario -- one in which no one feels cheated.
I don't mean to attack you, OSNPA, but I'm trying to understand what you have to gain by trying to foster a market on these forums in which the lapdock is kept at an artificially high price. Are you trying to sell one yourself? Anything to help me understand where you're coming from would be much appreciated.
To the seller, I think you will have no problem selling the dock for $200. (I would not have started so low.)
To anyone who does not have access to a refurbished lapdock, this price is almost impossible to beat.
OSNPA said:
Done. +1 for taking action.
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Refurbished means it was broke...that means it will eventually break or have problems. mine looks like its from the assembly line.
Mafisometal said:
Refurbished means it was broke...that means it will eventually break or have problems. mine looks like its from the assembly line.
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Click to collapse
That's actually not true. Refurbished is anything that has been brought back to factory specifications and tested to be working. Yes, some of these are broken units that have been repaired, but MANY others are just returned within the 30-day return period, especially for a once $400+ item like the lapdock. Mine also looks like its from the assembly line. More knowledge here: http://www.att.com/shop/wireless/devices/buy-refurbished-phones.jsp
I'm sure yours looks great though so happy selling!
mjharris65 said:
OSNPA, are you suggesting that it would be better to keep an unwitting Atrix user in the dark, letting him or her purchase a used lapdock for around $35 more than the cost of an "officially" used lapdock, just so the seller will not be offended?
It's called market competition. An informed consumer living in the U. S. with the opportunity to purchase a refurbished dock from ATT would never pay more and wait longer for one unless he or she were doing the seller a favor.
To put it simply, if the seller intends to sell this dock to an ATT customer, he or she will have to lower the price or take advantage of someone's ignorance. In my opinion, it would be bad form to keep a consumer in the dark and just sit back and snicker as you watch a transaction (or in this case, a rip off) transpire. But hey, at least the seller didn't get his feelings hurt AND he made more than what he should have.
Fortunately for the seller, not everyone has access to a refurbished lapdock, specifically our friends overseas, and $200 is quite a bargain in that market. I think everyone has a chance to win in this situation, and to me, it seems like bad form to try and prevent this ideal scenario -- one in which no one feels cheated.
Click to expand...
Click to collapse
Well, if customers are uninformed on the price of refurbished lapdocks when there's a thread dedicated to it in this very sub-forum, well I have no pity for them. It's a consumer's responsibility to educate themselves. He's not selling a refubished unit, it is not the same situation, so the prices should have no bearing on what the OP asks. Regardless of whether money is involved, think of it this way: a developer releases a ROM and the 1st response to that thread is another developer saying that he also released a ROM and go to this other thread to read all about it. You may like that idea, I don't know, to me it's a wtf moment.
mjharris65 said:
I don't mean to attack you, OSNPA, but I'm trying to understand what you have to gain by trying to foster a market on these forums in which the lapdock is kept at an artificially high price. Are you trying to sell one yourself? Anything to help me understand where you're coming from would be much appreciated.
To the seller, I think you will have no problem selling the dock for $200. (I would not have started so low.)
To anyone who does not have access to a refurbished lapdock, this price is almost impossible to beat.
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Click to collapse
Disclaimers: I don't know anyone in this thread, I am not selling or buying a lapdock, no animals were harmed in the making of this post, and I am not responsible for you bricking your phone. I just ask the opposite question as you: why is the OP not allowed to sell his lapdock for whatever the market pays?
whew...so getting back to the lapdock will you ship to canada Hey dude get what you can for it..cheapest here in Canada that i can find is $300 +
capercb said:
whew...so getting back to the lapdock will you ship to canada Hey dude get what you can for it..cheapest here in Canada that i can find is $300 +
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Click to collapse
I can ship to canada, you just have to tell me how you want to do the deal...pop me an email and tell me what you'd like to do?
Just received one of these from this seller on eBay. On the face of it, they look like nice little slip cases with the added benefit of being genuine Samsung (according to the auction title).
However, upon opening the case, I decided to return to the seller; these are the reasons I sent to him via eBay messaging:
Major_Sarcasm on 10 Sep said:
Hi,
I'm sorry, but I'd like to return this case for the following reasons:
1. The hole cut out for the speaker is in completely the wrong place for this phone. Even if you put the phone in upside down, it's the wrong side! The hole doesn't correspond to any other piece of equipment on the device.
2. You state that the case is "Genuine Samsung" in the auction title and state the "Brand" as Samsung also. All the Samsung products that I've bought in the past have at least a card backer with the 'genuine' logo on it and a part number.
3. The auction title states that the case is made of Leather. Then in the auction text, it states 'faux leather'. It can't be both. Unfortunately, I didn't notice the 'faux leather' text or I wouldn't have bought the product.
Regards, Steve
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Click to collapse
So, the return request was approved via the eBay system & I got the following response from the seller, 'cheapgadget' along with the approval:
cheapgadget on 11 Sep said:
Hi, We’re sorry to hear about the problem. Could you show us some pictures of what you received , put your phone in the case, the packaging label, and the return address on the envelope ? Please send the pictures to: [email protected]*withheld*.com Please include your ebay ID in the email. Please contact us through ebay message system to resolve the problem. Thanks John Customer Services
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Click to collapse
Nice & polite, I thought. So, I sent him the photos that are attached to this post and the following email:
Major_Sarcasm on Sun 11/09/2011 11:00 via email said:
Hi John
As requested via ebay messaging, please find attached photos of the case, packaging and my Galaxy S2 for comparison. As you can see, the speaker on the S2 is at the bottom and the hole on the case is at the other end. Without mentioning the other things that I detailed in my previous message, I didn’t put the phone in the case because I don’t think it will fit at all well and indeed will likely stretch the case. It’s also not long enough and the phone will stick out the top. I know this because the case that I have currently is damn near the same length and my phone sticks out the top of that (the reason that I was replacing it!)
This case clearly isn’t for a Galaxy S2. The picture of a dog you can see on the back of my phone is a thin sticker and adds no measurable bulk to the device.
Regards, Steve (*eBay id withheld*)
Click to expand...
Click to collapse
This morning, I received the following email back from cheapgadget:
cheapgadget on Mon 12/09/2011 04:53 via ebay said:
Hi *eBay id withheld*,
We’re sorry to hear about the problem. You have received the correct item. We got our stock from local supplier and they said the item is genuine. We have sold many of these and there is no problem so far. May we know is the case fits to your device.
Thanks
Ken
Customer Services
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Click to collapse
I'm like, what? Did you even look at the pics. This case is obviously not for the SGS2. So, I sent an email back this morning:
Major_Sarcasm on Mon 12/09/2011 09:04 via email said:
No, it doesn’t fit the device. The speaker hole is at the wrong end. I will be returning it for refund as you’ve already approved the return on ebay. The photos were a courtesy.
Click to expand...
Click to collapse
I have now completed the eBay returns procedure and will be posting later today. I will update the thread if I ever get a refund. Also, I'm gonna link to this thread in the negative feedback that I give the seller
I've also just noticed that the cheeky sod has updated the auction text to include a note about the hole. See the pics below. His description of the hole is just laughable.
Edit: My amusing communications with cheap gadget are continued in post 14
Based on the position of the speaker hole, I think it's a case for the Glaxy S. The seller is just being a cheapskate and try to sell them for S2 owner
Hopefully, I'll get my money back.
Big update to OP. LOL.
Funny how "hanging accessories" is more important than hearing your fone ringing, since it's a fone after all. Smart ass
Ps: seems like your fone has the pink spot camera problem. Try downloading the camera firmware updater from samsung apps. Can't help but to notice
Sent from my GT-I9100 using xda premium
Always very cautious buying on eBay it's a haven for fakes/scammers and cheap items passed off as being genuine.
leminhnguyen0703 said:
Ps: seems like your fone has the pink spot camera problem. Try downloading the camera firmware updater from samsung apps. Can't help but to notice
Click to expand...
Click to collapse
Wife's phone actually. My phone is in the pics. Taking pics of my phone with my phone would've been clever indeed.
Her phone is completely stock and I'm not allowed to touch it ;-)
Sent from my GT-I9100 using XDA App
Nah you don't need to be clever, you can achieve this simply by bending time.
This is where I've been going wrong. I updated her SGS2's camera firmware last night. All I have to do now is retrospectively apply the pink fix to the photos above. Anyone have a spare chrono-bending appliance handy?
you know what? i have bought the same thing....it is obviously made for sgs1. i gave them negative feedback and i told them i won't send them back the case because i have no time to go to the post office. they fully refunded me and asked me to change the feedback. so i've got the money back and i forced the case with an object to make the phone fit. i think it is one of the best looking cases although it is not a genuine s2 case. could somebody post ebay links to original sgs2 cases looking like this?
They've agreed to refund me. I've returned the case.
Sent from my GT-I9100 using XDA App
argh, how frustrating. i use a 'sock' for my phone, its nice as I can quickly wipe my screen when putting it in or taking it out...(i hate fingerprints)
Indeed. I never put my phone in the case that I have at the moment unless the screen is clean. My reasoning is that if it has grease on it when it goes in, it'll accumulate in the case lining. Yuck.
Continued from post 1...
cheapgadget via email on 13 September 2011 04:20 said:
If the item is not good for you, you may return the item for refund. Please return the item to:
*Address withheld*
Please include 2 things:
1. Your Ebay ID
2. A note for refund
Alternatively, we can offer you partial refund. To save the hassle of return, you don't have to return the item to us and keep it as spare for your other phone protective usage.
Thanks
Ken, Customer Services
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Click to collapse
Major Sarcasm via email on Tue 13/09/2011 07:57 said:
It’s already been posted. It was sent ‘signed for’ yesterday so you should receive it today.
Click to expand...
Click to collapse
cheapgadget via email on Wed 14/09/2011 04:11 said:
Hi,
We will keep an eye out for the item you return us.
Thanks
Ken, Customer Services
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Click to collapse
Bear in mind that the item, according to Royal Mail, had been delivered and signed for the day before (Tues 13/08 at 08:40)! By Saturday, I got cheesed off waiting and sent the following message via ebay:
major_sarcasm via ebay messaging on 17-Sep-11 07:33 said:
Hi, now that you have received the case (according to Royal Mail Tracking it was signed for on 13th September at 08:40) can you please process the refund. Thank you.
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Click to collapse
And I got the following reply:
cheapgadget via ebay messaging on 18-Sep-11 07:06 said:
We have checked and the package has arrived. We will pass this case to our account department and proceed with refund. Meanwhile, please kindly leave us 5-star rating positive feedback as problem solved while we processing your refund.
Thanks.
John, Customer Services
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Click to collapse
I don't think so! Account department?! I'm betting this is a two-man-band in a back room in a domestic semi-detached house somewhere
major_sarcasm via ebay messaging on 18-Sep-11 07:43 said:
The package was signed for as arrived FIVE DAYS ago. You've had plenty of time to address the refund. I will happily provide positive feedback when you stop stalling and process the refund. If you don't, I'll leave negative feedback and complain to ebay about your trading practices.
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Click to collapse
All this pissing about over a £7.50 phone case! Still, it's the principle of the thing...
cheapgadget via ebay messaging on 18-Sep-11 18:13 said:
Hi, we have refunded you. Please inform ebay that you returned the item for refund and this transaction shall be treated as cancelled. Please keep in touch if there is any other problem.
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Click to collapse
And indeed, I have had a refund and ebay has closed the case. Now I have a dilemma; Do I leave negative feedback and link to this thread for the world to see or give them neutral feedback and do the same or do as they ask and leave positive?
To be honest, I want to leave negative or neutral just because they've pissed me about so much over a case that's clearly not for the phone it's advertised as being for, made me wait nearly a week for a refund and I had to hassle them for it too.
Thoughts, oh wise XDA users?
Neutral.
I voided my warranty and your mum.
A lot of people are having trouble with their USB, either with connecting or charging. Did Google come out with a fix yet?
im on stock 4.0.2 gsm and i don't have this problem
so it must be the crap samsung hardware
Did samsung mention any fixes then?
I wish i could do the warrenty, but i bought mine from craigslist...
convolution said:
Did samsung mention any fixes then?
I wish i could do the warrenty, but i bought mine from craigslist...
Click to expand...
Click to collapse
a fix could be that to change the usb port on the phone (or something else)
why no warranty? every eletronic product have 2 year warranty (at least here in europe..maybe 1 year in some other country in the world)..and since this phone come out in november 2011, u can of course have warranty, even without receipt..for sure
andQlimax said:
a fix could be that to change the usb port on the phone (or something else)
why no warranty? every eletronic product have 2 year warranty (at least here in europe..maybe 1 year in some other country in the world)..and since this phone come out in november 2011, u can of course have warranty, even without receipt..for sure
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Click to collapse
He/she mentioned it's bought from Craigslist; that should explains the warranty part. Also, all your default 2-year warranties are limited warranty. Read the terms.
MilkPudding said:
He/she mentioned it's bought from Craigslist; that should explains the warranty part. Also, all your default 2-year warranties are limited warranty. Read the terms.
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Click to collapse
sorry but i don't fully understand why from craigslists there is no warranty..should not be related..
is the same if u buy a phone from ebay without receipt isn't it? u can have warranty for new products...also without receipt
u can get warranty from samsung simply because is not possible that u bought a galaxy nexus more than one year ago, so if it is defective, u can get warranty
its too problematic for me to explain it in english, but is like that
Some warranties stipulate proof of purchase. Which means brand new and from an authorized retailer usually.
Sent from my Nexus in Texas.
The missing part of andQlimax's question is that warranties and consumer protection laws are MUCH stronger than those on the other side of the Atlantic.
In the US, warranty can be denied for any number of reasons.
convolution said:
A lot of people are having trouble with their USB, either with connecting or charging. Did Google come out with a fix yet?
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To answer your question directly, I've yet to hear anything specifically about USB fixes in the next release of Android for the Galaxy Nexus.
thx for your help gaiz.
I think i'm gonna order the usb thingamabob and just do a lil switcharoo.
I managed to crack my tablet already . It's just the glass, the tablet works fine and the screen looks and works normally underneath. If I call samsung how much will it cost? Is it possible for me to fix it myself, or is everything fused together?
calashu said:
I managed to crack my tablet already . It's just the glass, the tablet works fine and the screen looks and works normally underneath. If I call samsung how much will it cost? Is it possible for me to fix it myself, or is everything fused together?
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Sorry to hear that. This is just my opinion but because this tablet is newly released I doubt you will find much on the internet on how to replace the screen on your own, I think you will also struggle to find the parts. Calling samsung would probably be your best bet if you want it fixed now or if you can wait a couple of months I'm sure there will be videos online about how to do it. Hopefully it works out for you mate.
Geordie Affy said:
Sorry to hear that. This is just my opinion but because this tablet is newly released I doubt you will find much on the internet on how to replace the screen on your own, I think you will also struggle to find the parts. Calling samsung would probably be your best bet if you want it fixed now or if you can wait a couple of months I'm sure there will be videos online about how to do it. Hopefully it works out for you mate.
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Would a warranty cover that anyway? I thought that just covers defects.
Han Solo 1 said:
Would a warranty cover that anyway? I thought that just covers defects.
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I should have made my point clearer, apologies, I meant that they should give you contact details of samsung aprroved technicians in the area but yes he would have to pay for the service.
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
calashu said:
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
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if you purchased it with a premium credit card, you might be covered with that. You should check.
http://boardingarea.com/viewfromthe...on-pays-to-fix-my-samsung-s3s-cracked-screen/
calashu said:
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
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Ouch. So then you'd have an $800 tablet. I don't know. Depends on your funds and ability to toss money around.
calashu said:
Thanks for the replies...I called up Samsung and they said to send it and they'd fix it for 200$..ouch. I'm not sure if that's worth it or not. I'm considering taking it to a third party computer repair shop or just dealing with it until the parts become widely available. It works fine, it's just ugly XD. This all depends on if the price was reasonable. Is 200$ reasonable to replace the glass? If it is I'll just ship it off to Samsung now
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I think $200 is way too much - I know this is easy for me to say but if I were you I'd wait a while, to put it into perspective the OLD note 10.1 Digitizer costs just $20 and maybe a few tools will cost you no more than $10.
Honestly I'd wait and see if its really difficult or not and then attempt it yourself if you think your capable to do it. I bet there will be videos online of people taking the 10.1 2014 edition screen apart soon but then again if you mess it up you've wasted a $500 device. Also call a few local electronic shops once the Digitizer becomes available on ebay surely they will charge a lot less for labour.
Like I said its easy for me to say all this but obviously you know whats best. Best of luck mate I really do hope it works out.
I purchased it with a prepaid debit card so no purchase protection. I think I'll just take Geordie Affy's advice and wait it out. 200 bucks is a pretty significant amount of money for me. The wait will punish me enough so I'll know to be super careful with expensive new items in the future lol.
calashu said:
I purchased it with a prepaid debit card so no purchase protection. I think I'll just take Geordie Affy's advice and wait it out. 200 bucks is a pretty significant amount of money for me. The wait will punish me enough so I'll know to be super careful with expensive new items in the future lol.
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It's too bad you didn't purchase Square Trade protection for it. $99 but they repair it or give you what it's worth if it can't be repaired.
Han Solo 1 said:
It's too bad you didn't purchase Square Trade protection for it. $99 but they repair it or give you what it's worth if it can't be repaired.
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I should get that with everything I buy because I drop things every minute and a half -_-
calashu said:
I purchased it with a prepaid debit card so no purchase protection. I think I'll just take Geordie Affy's advice and wait it out. 200 bucks is a pretty significant amount of money for me. The wait will punish me enough so I'll know to be super careful with expensive new items in the future lol.
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I would sell it on ebay for $75 less than what you paid for it.
You may get a bite.
Then chalk up the loss as experience.
Curious to know how much force did it take or what happened that made it crack.
Han Solo 1 said:
It's too bad you didn't purchase Square Trade protection for it. $99 but they repair it or give you what it's worth if it can't be repaired.
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Search online for SquareTrade discounts. I got 30% off mine for the GN 2014. If you are within 30 days of your purchase, you can still purchase a warranty, and claim it down the road at some point. That's kind of in the "Grey Zone", but may be your best bet until the parts are easily available.
Mr_Armageddon said:
Search online for SquareTrade discounts. I got 30% off mine for the GN 2014. If you are within 30 days of your purchase, you can still purchase a warranty, and claim it down the road at some point. That's kind of in the "Grey Zone", but may be your best bet until the parts are easily available.
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I bought in only about 3 weeks ago but....since I called Samsung and they have me on record saying it cracked, wouldn't ST find out from them and not cover it anyway? I really wish i had been more careful. I wonder how many months it will be until parts are available
calashu said:
I bought in only about 3 weeks ago but....since I called Samsung and they have me on record saying it cracked, wouldn't ST find out from them and not cover it anyway? I really wish i had been more careful. I wonder how many months it will be until parts are available
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If I were you, I would get the SquareTrade warranty. There is no way that they would know about any conversations that you had with Samsung. Plus, even after you get this issue taken care of, it will still benefit you to have the warranty to tackle any future problems. They are pretty easy to deal with in my experience.
Sent from my SM-P600 using Tapatalk 4
ajamudc said:
If I were you, I would get the SquareTrade warranty. There is no way that they would know about any conversations that you had with Samsung. Plus, even after you get this issue taken care of, it will still benefit you to have the warranty to tackle any future problems. They are pretty easy to deal with in my experience.
Sent from my SM-P600 using Tapatalk 4
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I'm just worried that since samsung sent me an email to send the tablet to them and everything, they have it on record that I called it in. Then when squaretrade calls them...Still though, I guess I can get the insurance and even if they don't fix it, it'll be useful to have for any future issues. I'm pretty clumsy
calashu said:
I bought in only about 3 weeks ago but....since I called Samsung and they have me on record saying it cracked, wouldn't ST find out from them and not cover it anyway? I really wish i had been more careful. I wonder how many months it will be until parts are available
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SquareTrade doesn't care if you ROOT your device. I spoke with one of their service reps, and asked that specifically before I purchased the warranty.
calashu said:
I'm just worried that since samsung sent me an email to send the tablet to them and everything, they have it on record that I called it in. Then when squaretrade calls them...Still though, I guess I can get the insurance and even if they don't fix it, it'll be useful to have for any future issues. I'm pretty clumsy
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I'm not sure I understand. If you buy a SquareTrade warranty, the warranty is with them. Samsung has nothing to do with it.
Sent from my SM-P600 using Tapatalk 4
ajamudc said:
I'm not sure I understand. If you buy a SquareTrade warranty, the warranty is with them. Samsung has nothing to do with it.
Sent from my SM-P600 using Tapatalk 4
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You're absolutely right...I'm just being paranoid. I purchased the warranty today. Thanks to everyone for your help!
My tab pro s cracked too, and I have no idea how. Is this screen particularly fragile? Mine shows pitting on the keyboard at the same place where the fracture begins. I'm thinking it might have something to do with the magnet that shuts it. Read on Amazon that someone had cracked theirs twice already and the screen was super fragile. ???
Jose Costa
Jan 26, 08:31
Hi,
My cover is broken, don't know exactly why. From the top border, until camera.
Seems strange after shortly discontinued mobile there is no replacement accessories...
I noticed that OnePlus don't have cover available in website store anymore.
Honestly I feel a bit concerned with that, mainly because I read in different places that there are covers that are not good enough.
I'm disappointed because I haven't done nothing to break cover, is always inside flip cover. I can only that I don't need assistance, or else mobile will be able to paperweight.
How can I get new one? A 100% working one
Thanks.
JC
Submit a support ticket on their website saying that you need a new sandstone case for the OPO and you should be able to buy one that way. That was how I got my replacement, albeit I did this a while ago. Hopefully they haven't changed this policy and you'll be able to get that case! If not, I hear there are some cases you can buy from Aliexpress, but I have no experience with them so I do not know about how legitimate they are.
That was the second thing I've done, the first was look for it in the store. And I received an amazing answer:
Thank you for contacting OnePlus Tech support. My name is Franco and I will be handling this ticket for further assistance. First of all, I do apologize for the inconvenience this may have caused you. In regards to your concern, since our Oneplus cover was already faced out in our Official store. Then you can try to order it from a third party store.
Looking forward for your response.
Thank you and have a nice day!
I cannot understand this...
I can understand that OP is releasing new phones and wants to sell it, but they can't forget about previous mobiles, with a couple of years. Probably this is my only OP phone ever.
Inflection said:
Submit a support ticket on their website saying that you need a new sandstone case for the OPO and you should be able to buy one that way. That was how I got my replacement, albeit I did this a while ago. Hopefully they haven't changed this policy and you'll be able to get that case! If not, I hear there are some cases you can buy from Aliexpress, but I have no experience with them so I do not know about how legitimate they are.
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Inflection said:
Submit a support ticket on their website saying that you need a new sandstone case for the OPO and you should be able to buy one that way. That was how I got my replacement, albeit I did this a while ago. Hopefully they haven't changed this policy and you'll be able to get that case! If not, I hear there are some cases you can buy from Aliexpress, but I have no experience with them so I do not know about how legitimate they are.
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The problem is that they don't have the StyleSwap covers in stock anymore (The stopped producing the OPO already...)
Very good to OP, very bad on the customer service point of view.
It's not OP problem; is mine, just because I have a new phone damaged and I cannot get a part to fix it.
Not sure where you are from, but it's available in India. Search in Amazon.in
josecos7a said:
I cannot understand this...
I can understand that OP is releasing new phones and wants to sell it, but they can't forget about previous mobiles, with a couple of years. Probably this is my only OP phone ever.
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Can, will, did, and will continue to do so. Just like everybody else!
You still getting battery covers for two year old samsungs, sony's, lg's from the Manufacturer? Prawly not. Hard enough to get software updates, let alone them keep around physical product. Want to know why you can't restore old Japanese cars like you can with American cars? Americans have the space to store old **** for decades. Japan does not.
nice cover
damn hot cover it is