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I bought a Touch Pro 2 off of craigslist and stupidly didn't make a call before buying it. I thought everything was good since the phone was brand new with all accessories unused. When I came home I noticed the sound didn't work and the headphones icon kept appearing on top of the screen. I hard reset the phone and it still doesnt work. Does anyone know what could cause this? I unlocked the phone before realizing this problem and the seller now tells me the unlock caused this which I don't believe.
Does the sound work through the headphones at least? Perhaps there's something stuck in the headphone jack or the miniusb port?
Things look rough for you, man...
When I plug in the headphones it works fine. It doesnt look like anything is damaged inside the USB input.
When I plug in the y cable the voice command comes on, is that normal?
No.
Somehow your TP2 is stuck in headset mode.
With a normal jack this was a minor issue, (toothpick in the hole to free the switch) but with the miniUSB it's a major issue.
What I mean: With a normal jackplug we could solve it, but now we can't, I'm affraid.
When a hard reset doesn't solve this, you've got a hardware problem.
I'm affraid you'll have to bring it to a service center
The last week I updated to [LEAK][ICS 4.0.3] Acer_AV041_A100_1.012.00_WW_GEN1 and the yesterday tonight doesnt recognize headphones. I did hard reset and nothing.
I'm guessing you get sound without headphones. Is this correct?
Do you have a bluetooth speaker, or headset you could try(or a friends)?
I'm unsure of what the issue with your sound is, BUT I think knowing those two things would help figure it out.
I would say if you get sound from the internal speakers, and from bluetooth, it could be a hardware issue with the headphone jack, or something similar. If you dont get sound in one or more of the other instances then it could indicate a software issue or another hardware component.
If the device is under waranty and it seems to be a hardware issue I would consider getting Acer to fix it. In which case you may want to downgrade back to stock before you ship it.
Hope this sound issue was just a temporary thing that is already resolved. Let us know what happens
I had this problem 2 months ago. After some software experimention I determined it was very likely to be hardware. I called Acer support and got an RMA. Just under two weeks from me dropping the unit off at Fedex to when it came back repaired. Work order in the box said IO card replaced. No problems since.
Same sound problem
I have a similar problem.
I have the latest available android installed on the Iconia a100 (Acer_AV041_A100?1.037.00_WW_GEN1, ICS 4.0.3)
and I had no problem with the headphone sound until last week. I have used it regularly, almost every other day.
Since then headphone icon does not show up when I connect it to the device. Sound is correct via the speakers but it is not an option on public transport.
I have tried several headphones, to switch the device on/off, to increase/decrease volume, to switch on with headphone plugged in but nothing happens.
I have checked the plug as far as I could: there is no dust or anything unusual in the hole.
I could continue with a factory reset (after archiving everything) but I am not very optimistic about that.
Is factory reset could help? Is it a hardware issue or am I missing something?
Thx.
My Lumia 900 was working fine then all of a sudden it didn't make any sound even with volume 30/30. Looking back I believe it started after I disconnected a car audio cable. I eventually tried some headphones. I removed the headphones and again nothing. I also used an audio cable for my car. After removing it the built in speaker sound was back. I thought the phone was fine but a few days later the same thing happened again. I tried the car audio cable and the sound did not come back. I tried some headphones and the sound came back. Totally random and very annoying. Is anyone else experiencing this? I really don't want to exchange my phone.
If I exchange my phone do they wipe it while you are in the store?
Are you plugging/unplugging the cables/phones while music is playing? There is some kind of quirky circuit in WP that will pause/mute sound when you plug something in while playing. Have seen this happen on both my Surround and L900. Try plugging/unplugging when music is paused and see what happens. Also, if you are using any kind of case, make sure the audio jack is fully seated.
Sent from my Lumia 900 using Board Express
I'll try your suggestion and report back
jimski said:
Are you plugging/unplugging the cables/phones while music is playing? There is some kind of quirky circuit in WP that will pause/mute sound when you plug something in while playing. Have seen this happen on both my Surround and L900. Try plugging/unplugging when music is paused and see what happens. Also, if you are using any kind of case, make sure the audio jack is fully seated.
Sent from my Lumia 900 using Board Express
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Awesome. Thanks. I'll pay attention to what I'm doing the next time and see if your suggestion helps. I just don't want to exchange the phone if there isn't a reason to.
Possible jack problem
Alternatively, though, it could be a bad jack that makes only marginal physical contact when a plug is removed. If so, you have little to worry about with a warranty exchange. Just make sure you've sync'ed your phone to Zune on your PC, and your contacts/calendar to an Exchange or Windows Live account. You can wipe your phone yourself under Settings/About/More/Reset. About the only elements that won't be retained for a new phone once you've set up those Live and Exchange accounts are contact groups, settings, and old SMS messages.
sitizenx said:
My Lumia 900 was working fine then all of a sudden it didn't make any sound even with volume 30/30. Looking back I believe it started after I disconnected a car audio cable. I eventually tried some headphones. I removed the headphones and again nothing. I also used an audio cable for my car. After removing it the built in speaker sound was back. I thought the phone was fine but a few days later the same thing happened again. I tried the car audio cable and the sound did not come back. I tried some headphones and the sound came back. Totally random and very annoying. Is anyone else experiencing this? I really don't want to exchange my phone.
If I exchange my phone do they wipe it while you are in the store?
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Click to collapse
Just wanted to know whether you managed to sort your problem out ?
Having the same problem on one day old lumia, but found that I press the edge of the glass between the windows logo and search button the sound returns.
I believe there is a loose connection at the bottom of the screen with regards to the sound speaker
tfn said:
Just wanted to know whether you managed to sort your problem out ?
Having the same problem on one day old lumia, but found that I press the edge of the glass between the windows logo and search button the sound returns.
I believe there is a loose connection at the bottom of the screen with regards to the sound speaker
Click to expand...
Click to collapse
Sorry. Swapped phones because of purple screen. Sound did come back. Not sure what actually worked.
My four day old Lumia did the same thing. I would press on the bottom of the phone and sound did come back while I was holding it. I slapped the back of the Lumia against my thigh (near the speaker) and sound came back. I am definitely taking it back soon.
I had the same problem w/my Lumia 900. I chopped off the end of a cotton swap (the kind with the paper shaft) and dipped it into some alcohol. I inserted the beheaded swab into the headphone jack and twisted it around slowly and eventually the speaker started working. I guess it though I still had headphones plugged into it and it muted the speakers.
bump. i'm having this same issue. Wish I would've read thsi before hand as the car headphone connector was in my friend's car. any more ways to work around this?
Just called AT&T...they're sending a replacement phone. It's frustrating though because I'm not sure if this is a hardware or software defect. I would hate if in a year when my warranty expires, I do the same thing on accident and can't get it replaced. I couldn't even receive calls with the phone after plugging it into the car audio. So hopefully this thread will be a good warning to anyone with a lumia not to plug it into the car stereo unless you want your speakers to blow.
tfn said:
Just wanted to know whether you managed to sort your problem out ?
Having the same problem on one day old lumia, but found that I press the edge of the glass between the windows logo and search button the sound returns.
I believe there is a loose connection at the bottom of the screen with regards to the sound speaker
Click to expand...
Click to collapse
Simply press on the glass... What the... You saved my mum's phone~~
HELP. I was using my phone to listen to music via the free ear set when all of the sudden it stopped transmitting sound through the earbuds but instead went to go to loudspeaker. It is as if there is no ear set attached to the jack anymore. I thought my ear set was the one malfunctioning so I tried connecting my spare ear set but still yields the same problem.It is as if the jack became loose all of a sudden. I didn't recall dropping my phone or accidentally pulling the ear set wires while still attached to the jack that may perhaps damaged it. One thing I observed is that I can the make the music transmit to the ear set if I press the pin to the 3.5 mm jack really really hard but will immediately stop working again the moment I lift my finger thus going to loudspeaker again. Obviously, I cannot be doing the whole pressing thing everytime I want to listen to music cause its plain ridiculous just imagining that. The jack is literally rendered useless now. HELP !!! What should I do? Is this considered hardware problem already cause it seems like it? I just bought my unit December 1 last year so its considerably new. I already tried doing the SONY PC companion software repair just to be sure but still to no avail. Does anyone here experinced the same thing or is it just me.
HELP. As much as possible I dont want to leave my phone to service center as it takes them too long to repair it (2 weeks) and I have no spare phone to use.
THANKS in advance!!!
Send it to be repaired...
wilger_18 said:
HELP. I was using my phone to listen to music via the free ear set when all of the sudden it stopped transmitting sound through the earbuds but instead went to go to loudspeaker. It is as if there is no ear set attached to the jack anymore. I thought my ear set was the one malfunctioning so I tried connecting my spare ear set but still yields the same problem.It is as if the jack became loose all of a sudden. I didn't recall dropping my phone or accidentally pulling the ear set wires while still attached to the jack that may perhaps damaged it. One thing I observed is that I can the make the music transmit to the ear set if I press the pin to the 3.5 mm jack really really hard but will immediately stop working again the moment I lift my finger thus going to loudspeaker again. Obviously, I cannot be doing the whole pressing thing everytime I want to listen to music cause its plain ridiculous just imagining that. The jack is literally rendered useless now. HELP !!! What should I do? Is this considered hardware problem already cause it seems like it? I just bought my unit December 1 last year so its considerably new. I already tried doing the SONY PC companion software repair just to be sure but still to no avail. Does anyone here experinced the same thing or is it just me.
HELP. As much as possible I dont want to leave my phone to service center as it takes them too long to repair it (2 weeks) and I have no spare phone to use.
THANKS in advance!!!
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Same thing happened to my Z5P today... Read various forums and tried lots of "solved" issues but couldn't get it to work...
Will try and reset the phone after work today to see if it's a software issue, otherwise it will be sent to repaired...
Anyone else had the same problem?
Mine did that too, but i think it was only the headphones. Because it did work with other headphones and has been working fine
found a solution on sony forums..got mine working
Here what I did to get it working again:
Go to Settings > Apps > ALL > Smart Connect. and clear it's data.
Go to Play Store and install SoundAbout.
Open SoundAbout app and go to Media Audio and select your headset type in my case I selected [Wired Headset (with Mic)]
Plug-in your headset and the device should detect it now! wink
This is concerning to hear. Can anyone update to see if @wilger_18 's solution works?
this work around is annoying, You have to toggle ON OFF button if u want your phone to think if its going into loudspeaker or going into headseat more. Will wait for Marshmallow update if this will fix cause if its not then ill probably send it for repair.
Z5 premium headset detection issue.
dannysoul said:
Same thing happened to my Z5P today... Read various forums and tried lots of "solved" issues but couldn't get it to work...
Will try and reset the phone after work today to see if it's a software issue, otherwise it will be sent to repaired...
Anyone else had the same problem?
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Click to collapse
Exactly same problem with my z5 premium , it works with soundabout but device doesn't detect the headset for itself, it is logical for a software issue and not hardware. Please let me know if u get a solution
Thanks a lot
Same issue here
Need to push the headphone very hard to make it be connected. I wonder if this is a hardware issue or just a software. Since I tried @wilger_18's workaround but it did not work on my end. I also reflashed the firmware with Flashtool and PCC but no luck...
Had this problem. For me it was hardware defect. Took it to my carrier shop. They confirmed the problem, took it to be serviced. One week later got my phone back. Replaced headphone jack and outer frame.
Works as should now. Hopefully it doesn't fail again. Disappointed that a $900+ device has a fault like this.
Sent from my SO-03H using Tapatalk
By any chance did the smart connect and improve headphone Icon flash about?
Installing Sound About Fixed My Issue
This solution is DAMN WORKING my issue has been resolved !!!!!!!:victory:
Here what I did to get it working again:
Go to Settings > Apps > ALL > Smart Connect. and clear it's data.
Go to Play Store and install Sound About.
Open SoundAbout app and go to Media Audio and select your headset type in my case I selected [Wired Headset (with Mic)]
This solution is DAMN WORKING my issue has been resolved !!!!!!!:victory:
here didn't work out ... my headset (that came with the device) is not being recognized, I think i'll have to bring the assistance for a cleaning in connector.
Edit: With Soundabout works...
Enviado de meu Z5 Premium usando Tapatalk.
Soundabout app works also for me but how is that possible doesnt make sense at all :/ hope someone finds a fix for this. Maybe format??
Mine no longer works either. This is the first time a Sony phone I owned has malfunctioned and I started with W810. In US, with Taiwan device. Emailed Sony Taiwan to see if I can get it repaired. Of course, Sony US can't work on a foreign phone. Comical, they all have the same headphone jack.
UPDATE: Sony Taiwan doesn't offer international shipping for repairs so I have two options, fly to Taiwan or live with it. Looks like it will be the latter. Back in the box to collect dust.
Sent from my F8132 using XDA-Developers mobile app
Sent my Z5 Premium for repair, turn around about 7 days. The ear phone jack was loose and now it's been replaced and working properly.
Sent from my E6853 using XDA-Developers mobile app
I noticed that in his box z5p not appear headphones. This means they have disabled headjack to promote bluetooth headphones. So it's a software limitation.
Mine broke down twice, last week i sent in my z5 premium for repair sony replaced my screen, motherboard, side frame... Seems like i got all new phone... Also my headphone jack was fixed twice in 10 months...
Sent from my SO-03H using Tapatalk
WavElectroniks said:
I noticed that in his box z5p not appear headphones. This means they have disabled headjack to promote bluetooth headphones. So it's a software limitation.
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Not all Z5P's came with headphones. Mine didn't so I alternate between my Sennheiser's and my Jays. The noise cancelling headphones I got with my Z2 are sound somewhere... and they work.
Sent from my SGP311 using XDA Free mobile app
Its now the second time that my aux port doesn't work properly in one year time! its really anoying me.. ? Last year 2016 may or something they gave me a whole new device.
Sent from my E6853 using XDA-Developers mobile app
Hello, I had my s3 sitting for a while and decide to use it (haven't used it for 7-8 months). So I go on Youtube and watch a video. The speaker works fine but whenever I insert the 3.5 mm jack, I cant hear anything and if I remove it the speaker stop working.
I have tried multiple ROMS (CM13, DU 5.1, Stock 4.4.2) but they all seem to have the same issue. I also tried 3 different headphones.
What could be the issue?
xXFl4sh said:
Hello, I had my s3 sitting for a while and decide to use it (haven't used it for 7-8 months). So I go on Youtube and watch a video. The speaker works fine but whenever I insert the 3.5 mm jack, I cant hear anything and if I remove it the speaker stop working.
I have tried multiple ROMS (CM13, DU 5.1, Stock 4.4.2) but they all seem to have the same issue. I also tried 3 different headphones.
What could be the issue?
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Been having this same issue for like a month or two now. Have done everything in my power to resort this issue.., all to no avail.. Let's just hope the mods are doing something bout this.. Else I will have no option than to resort to BT headset..
holysaint1 said:
Been having this same issue for like a month or two now. Have done everything in my power to resort this issue.., all to no avail.. Let's just hope the mods are doing something bout this.. Else I will have no option than to resort to BT headset..
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Click to collapse
it could very well be a hardware issue, did you replace the headphone jack/speaker assembly?
ethanchow said:
it could very well be a hardware issue, did you replace the headphone jack/speaker assembly?
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Click to collapse
Since I got this phone, nothing has been replaced other than the battery.. And besides I don't think its a hardware issue since we have more than 2 to 3 people experiencing the exact same issue..
holysaint1 said:
Since I got this phone, nothing has been replaced other than the battery.. And besides I don't think its a hardware issue since we have more than 2 to 3 people experiencing the exact same issue..
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Click to collapse
Check if speakerphone works, if it does, then it is likely that the hp jack is jammed and causing the phone to disable the speaker because it thinks headphones are plugged in.
ethanchow said:
Check if speakerphone works, if it does, then it is likely that the hp jack is jammed and causing the phone to disable the speaker because it thinks headphones are plugged in.
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The speaker works fines expect when you plug in the jack and remove it the speakers stop working. I have the restart the phone to get the speakers working.
xXFl4sh said:
The speaker works fines expect when you plug in the jack and remove it the speakers stop working. I have the restart the phone to get the speakers working.
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Yes, it sounds like a hardware issue of the headphone jack being jammed or broken. If the issue is exactly the same on all roms, I would definitely replace the headphone jack, they are not that expensive, only $7
https://www.ifixit.com/Store/Parts/Galaxy-S-III-Headphone-Jack-and-Speaker-Assembly/IF225-020-1
ethanchow said:
Yes, it sounds like a hardware issue of the headphone jack being jammed or broken. If the issue is exactly the same on all roms, I would definitely replace the headphone jack, they are not that expensive, only $7
https://www.ifixit.com/Store/Parts/Galaxy-S-III-Headphone-Jack-and-Speaker-Assembly/IF225-020-1
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Click to collapse
Why I don't think this issue might be a hardware issue is that, when ever I plug the phone to a wall socket and connect the headset jack, the sound comes on. But some few minutes after taking it off the wall socket, the sound is gone. And I have to restart the phone to get the sound working again..
holysaint1 said:
Why I don't think this issue might be a hardware issue is that, when ever I plug the phone to a wall socket and connect the headset jack, the sound comes on. But some few minutes after taking it off the wall socket, the sound is gone. And I have to restart the phone to get the sound working again..
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Have you ever had issues with charging or data transfers using the USB port?
ethanchow said:
Have you ever had issues with charging or data transfers using the USB port?
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Click to collapse
None I could think of..
holysaint1 said:
None I could think of..
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if the speaker works but headphone doesn't then it may be that the phone detects some other audio device on usb. Do you hear any sounds at all through the headphones, also do the playback controls on the headphone work? If they do it may be the audio IC
Yeah, the controls on the headphone do work when this occurs.. And I don't hear any other sound..
Mind you, Immediately after inserting the jack, all the sound (speaker and headset) system in the phone is lost. Until I do a restart.