HELP. I was using my phone to listen to music via the free ear set when all of the sudden it stopped transmitting sound through the earbuds but instead went to go to loudspeaker. It is as if there is no ear set attached to the jack anymore. I thought my ear set was the one malfunctioning so I tried connecting my spare ear set but still yields the same problem.It is as if the jack became loose all of a sudden. I didn't recall dropping my phone or accidentally pulling the ear set wires while still attached to the jack that may perhaps damaged it. One thing I observed is that I can the make the music transmit to the ear set if I press the pin to the 3.5 mm jack really really hard but will immediately stop working again the moment I lift my finger thus going to loudspeaker again. Obviously, I cannot be doing the whole pressing thing everytime I want to listen to music cause its plain ridiculous just imagining that. The jack is literally rendered useless now. HELP !!! What should I do? Is this considered hardware problem already cause it seems like it? I just bought my unit December 1 last year so its considerably new. I already tried doing the SONY PC companion software repair just to be sure but still to no avail. Does anyone here experinced the same thing or is it just me.
HELP. As much as possible I dont want to leave my phone to service center as it takes them too long to repair it (2 weeks) and I have no spare phone to use.
THANKS in advance!!!
Send it to be repaired...
wilger_18 said:
HELP. I was using my phone to listen to music via the free ear set when all of the sudden it stopped transmitting sound through the earbuds but instead went to go to loudspeaker. It is as if there is no ear set attached to the jack anymore. I thought my ear set was the one malfunctioning so I tried connecting my spare ear set but still yields the same problem.It is as if the jack became loose all of a sudden. I didn't recall dropping my phone or accidentally pulling the ear set wires while still attached to the jack that may perhaps damaged it. One thing I observed is that I can the make the music transmit to the ear set if I press the pin to the 3.5 mm jack really really hard but will immediately stop working again the moment I lift my finger thus going to loudspeaker again. Obviously, I cannot be doing the whole pressing thing everytime I want to listen to music cause its plain ridiculous just imagining that. The jack is literally rendered useless now. HELP !!! What should I do? Is this considered hardware problem already cause it seems like it? I just bought my unit December 1 last year so its considerably new. I already tried doing the SONY PC companion software repair just to be sure but still to no avail. Does anyone here experinced the same thing or is it just me.
HELP. As much as possible I dont want to leave my phone to service center as it takes them too long to repair it (2 weeks) and I have no spare phone to use.
THANKS in advance!!!
Click to expand...
Click to collapse
Same thing happened to my Z5P today... Read various forums and tried lots of "solved" issues but couldn't get it to work...
Will try and reset the phone after work today to see if it's a software issue, otherwise it will be sent to repaired...
Anyone else had the same problem?
Mine did that too, but i think it was only the headphones. Because it did work with other headphones and has been working fine
found a solution on sony forums..got mine working
Here what I did to get it working again:
Go to Settings > Apps > ALL > Smart Connect. and clear it's data.
Go to Play Store and install SoundAbout.
Open SoundAbout app and go to Media Audio and select your headset type in my case I selected [Wired Headset (with Mic)]
Plug-in your headset and the device should detect it now! wink
This is concerning to hear. Can anyone update to see if @wilger_18 's solution works?
this work around is annoying, You have to toggle ON OFF button if u want your phone to think if its going into loudspeaker or going into headseat more. Will wait for Marshmallow update if this will fix cause if its not then ill probably send it for repair.
Z5 premium headset detection issue.
dannysoul said:
Same thing happened to my Z5P today... Read various forums and tried lots of "solved" issues but couldn't get it to work...
Will try and reset the phone after work today to see if it's a software issue, otherwise it will be sent to repaired...
Anyone else had the same problem?
Click to expand...
Click to collapse
Exactly same problem with my z5 premium , it works with soundabout but device doesn't detect the headset for itself, it is logical for a software issue and not hardware. Please let me know if u get a solution
Thanks a lot
Same issue here
Need to push the headphone very hard to make it be connected. I wonder if this is a hardware issue or just a software. Since I tried @wilger_18's workaround but it did not work on my end. I also reflashed the firmware with Flashtool and PCC but no luck...
Had this problem. For me it was hardware defect. Took it to my carrier shop. They confirmed the problem, took it to be serviced. One week later got my phone back. Replaced headphone jack and outer frame.
Works as should now. Hopefully it doesn't fail again. Disappointed that a $900+ device has a fault like this.
Sent from my SO-03H using Tapatalk
By any chance did the smart connect and improve headphone Icon flash about?
Installing Sound About Fixed My Issue
This solution is DAMN WORKING my issue has been resolved !!!!!!!:victory:
Here what I did to get it working again:
Go to Settings > Apps > ALL > Smart Connect. and clear it's data.
Go to Play Store and install Sound About.
Open SoundAbout app and go to Media Audio and select your headset type in my case I selected [Wired Headset (with Mic)]
This solution is DAMN WORKING my issue has been resolved !!!!!!!:victory:
here didn't work out ... my headset (that came with the device) is not being recognized, I think i'll have to bring the assistance for a cleaning in connector.
Edit: With Soundabout works...
Enviado de meu Z5 Premium usando Tapatalk.
Soundabout app works also for me but how is that possible doesnt make sense at all :/ hope someone finds a fix for this. Maybe format??
Mine no longer works either. This is the first time a Sony phone I owned has malfunctioned and I started with W810. In US, with Taiwan device. Emailed Sony Taiwan to see if I can get it repaired. Of course, Sony US can't work on a foreign phone. Comical, they all have the same headphone jack.
UPDATE: Sony Taiwan doesn't offer international shipping for repairs so I have two options, fly to Taiwan or live with it. Looks like it will be the latter. Back in the box to collect dust.
Sent from my F8132 using XDA-Developers mobile app
Sent my Z5 Premium for repair, turn around about 7 days. The ear phone jack was loose and now it's been replaced and working properly.
Sent from my E6853 using XDA-Developers mobile app
I noticed that in his box z5p not appear headphones. This means they have disabled headjack to promote bluetooth headphones. So it's a software limitation.
Mine broke down twice, last week i sent in my z5 premium for repair sony replaced my screen, motherboard, side frame... Seems like i got all new phone... Also my headphone jack was fixed twice in 10 months...
Sent from my SO-03H using Tapatalk
WavElectroniks said:
I noticed that in his box z5p not appear headphones. This means they have disabled headjack to promote bluetooth headphones. So it's a software limitation.
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Click to collapse
Not all Z5P's came with headphones. Mine didn't so I alternate between my Sennheiser's and my Jays. The noise cancelling headphones I got with my Z2 are sound somewhere... and they work.
Sent from my SGP311 using XDA Free mobile app
Its now the second time that my aux port doesn't work properly in one year time! its really anoying me.. ? Last year 2016 may or something they gave me a whole new device.
Sent from my E6853 using XDA-Developers mobile app
Related
Hey there
Yesterday I suddenly realized, that my ear piece speaker stopped working. First I thought it was just a little bug, solvable through re-trying to call or rebooting.
Nothing worked. Strangely enough going via the load speaker or the headset, everything sounds fine. Just the ear piece in the phone seems defect.
Then I found some weird diy solutions like using your headphone jack as a drill and pushing and pulling it in several ways or using a tooth-pick to scramble open some stuck switch. But honestly I don't know if this helps or breaks my headphone jack.
You guys have any idea how to solve this - don't want to send it in (wait weeks and get an lcd-desire back).
Cheers and Thanks
Just off the phone (no, not with my Desire) with HTC Customer Service, who have never heard of this issue and just recommend a hard-reset.
Still need to try the "jam the original headphones in and out"-solver tho.
seriously? I'm the first with this issue?
well hard reset, nor poking in the jack brought any benefit. so sending it in it is then :/
Hey, i have a problem with the jack plug. of My DHD when using Headphones.
I went to the beach last week and i think some sand went in the jack plug. (even though i was carefull)
I can't plug headphones whithout seeing the phone make calls and launch voice search,every 5 seconds. Really Annoying as i can't listen to music anymore.
I tried cleaning the plug but nothing had changed.
My theory is that the phone thinks i'm pressing the call button of a handsfree set.
I'm thinking of buying a blutooth audio receiver.
Or, if there was a way to disable handsfree controls, i think this would do it, but it doesn't seem possible yet.
Has anyone Got a clue ?
Thx
Does this happen with every set of headphones, or just the HTC set provided?
Hey, i've tried with several sets of headphones and it does the same thing with each of them.
I'm thinkink about sending back it to htc.
Yet, as it's rooted, i'm not so sure they'll repair it for free :/
Do you think i should i revert it to stock before sending it?
Thnx
I've heard about this problem before in a different forum.
The ppl there found out that it has to do with the lenght of the plug. (some are slightly longer than others and they cause the problem)
According to the guys on the other forum, it shouldnt happen with the stock headphones though.
Sent from my HTC Legend using XDA App
I use three different set of head phones. It doesn't happen with skullcandy or ipod in ear ones with me. (Does with sennhieser hd280)
I am pretty sure it's a jack related issue.
My Lumia 900 was working fine then all of a sudden it didn't make any sound even with volume 30/30. Looking back I believe it started after I disconnected a car audio cable. I eventually tried some headphones. I removed the headphones and again nothing. I also used an audio cable for my car. After removing it the built in speaker sound was back. I thought the phone was fine but a few days later the same thing happened again. I tried the car audio cable and the sound did not come back. I tried some headphones and the sound came back. Totally random and very annoying. Is anyone else experiencing this? I really don't want to exchange my phone.
If I exchange my phone do they wipe it while you are in the store?
Are you plugging/unplugging the cables/phones while music is playing? There is some kind of quirky circuit in WP that will pause/mute sound when you plug something in while playing. Have seen this happen on both my Surround and L900. Try plugging/unplugging when music is paused and see what happens. Also, if you are using any kind of case, make sure the audio jack is fully seated.
Sent from my Lumia 900 using Board Express
I'll try your suggestion and report back
jimski said:
Are you plugging/unplugging the cables/phones while music is playing? There is some kind of quirky circuit in WP that will pause/mute sound when you plug something in while playing. Have seen this happen on both my Surround and L900. Try plugging/unplugging when music is paused and see what happens. Also, if you are using any kind of case, make sure the audio jack is fully seated.
Sent from my Lumia 900 using Board Express
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Click to collapse
Awesome. Thanks. I'll pay attention to what I'm doing the next time and see if your suggestion helps. I just don't want to exchange the phone if there isn't a reason to.
Possible jack problem
Alternatively, though, it could be a bad jack that makes only marginal physical contact when a plug is removed. If so, you have little to worry about with a warranty exchange. Just make sure you've sync'ed your phone to Zune on your PC, and your contacts/calendar to an Exchange or Windows Live account. You can wipe your phone yourself under Settings/About/More/Reset. About the only elements that won't be retained for a new phone once you've set up those Live and Exchange accounts are contact groups, settings, and old SMS messages.
sitizenx said:
My Lumia 900 was working fine then all of a sudden it didn't make any sound even with volume 30/30. Looking back I believe it started after I disconnected a car audio cable. I eventually tried some headphones. I removed the headphones and again nothing. I also used an audio cable for my car. After removing it the built in speaker sound was back. I thought the phone was fine but a few days later the same thing happened again. I tried the car audio cable and the sound did not come back. I tried some headphones and the sound came back. Totally random and very annoying. Is anyone else experiencing this? I really don't want to exchange my phone.
If I exchange my phone do they wipe it while you are in the store?
Click to expand...
Click to collapse
Just wanted to know whether you managed to sort your problem out ?
Having the same problem on one day old lumia, but found that I press the edge of the glass between the windows logo and search button the sound returns.
I believe there is a loose connection at the bottom of the screen with regards to the sound speaker
tfn said:
Just wanted to know whether you managed to sort your problem out ?
Having the same problem on one day old lumia, but found that I press the edge of the glass between the windows logo and search button the sound returns.
I believe there is a loose connection at the bottom of the screen with regards to the sound speaker
Click to expand...
Click to collapse
Sorry. Swapped phones because of purple screen. Sound did come back. Not sure what actually worked.
My four day old Lumia did the same thing. I would press on the bottom of the phone and sound did come back while I was holding it. I slapped the back of the Lumia against my thigh (near the speaker) and sound came back. I am definitely taking it back soon.
I had the same problem w/my Lumia 900. I chopped off the end of a cotton swap (the kind with the paper shaft) and dipped it into some alcohol. I inserted the beheaded swab into the headphone jack and twisted it around slowly and eventually the speaker started working. I guess it though I still had headphones plugged into it and it muted the speakers.
bump. i'm having this same issue. Wish I would've read thsi before hand as the car headphone connector was in my friend's car. any more ways to work around this?
Just called AT&T...they're sending a replacement phone. It's frustrating though because I'm not sure if this is a hardware or software defect. I would hate if in a year when my warranty expires, I do the same thing on accident and can't get it replaced. I couldn't even receive calls with the phone after plugging it into the car audio. So hopefully this thread will be a good warning to anyone with a lumia not to plug it into the car stereo unless you want your speakers to blow.
tfn said:
Just wanted to know whether you managed to sort your problem out ?
Having the same problem on one day old lumia, but found that I press the edge of the glass between the windows logo and search button the sound returns.
I believe there is a loose connection at the bottom of the screen with regards to the sound speaker
Click to expand...
Click to collapse
Simply press on the glass... What the... You saved my mum's phone~~
Well I have been using skullcandy earphones for the past 2-3 months.. a couple of days back I noticed that when I pit in the headset, I noticed that it was not being recognised by device... At first I thought it was a problem with my earphones so tested them with a bunch of other devices including my old galaxy ace, laptop and a blackberry (my fends)
Then I thought maybe it was a jack problem and tried using the default earphones that I got along with the device... And they seemed to be recognised perfectly...
Upon multiple tries it did recognise my skullcandy but I had to like restart my phone each time or try smtn like locking and unlocking my phone...
Again I though maybe my headset has smtn broken and dipped the pointy end in a lil bit of saltwater... I know the idea sounds stupid but since salt water is a conductor of electricity, I thought I wild find out if it was because the suppuration wasn't being passed on to the headphones... So when I did this and connected the headphones, they worked absolutely perfectly and were recognised by the device...
Also I installed toggleheadphones that I am using as a temporary solution but I cannot use beats audio mode while using the toggle
Also I am running jb and it is an relocked device which I rooted aat a point but then decided to remove root access... It has never been custom rimmed and I reflashed stock rom after removing clockworkmod..
So my question is shuld I try to reach out to HTC and ask for repair or is it a headphone issue or if it is an os problem and mainly if there is a permanent fix....
Any help is appreciated =)
Bump!! Anybody?
try to take it back to the shop. or better yet, service center
there must be a problem with the jack, cos' my HOX combined with my AKG delivers amazing music..
or maybe you haven't update the software yet?
Briztama said:
try to take it back to the shop. or better yet, service center
there must be a problem with the jack, cos' my HOX combined with my AKG delivers amazing music..
or maybe you haven't update the software yet?
Click to expand...
Click to collapse
I did upgrade the software... Anyother pair works just fine =|… So yeah... Will take it to a service center this week sometime...
I had the same issue with my Beats Tours. No problem with my 20$ headphones though. Use a flashlight to look inside your jack. Things you wanna look for us cracks dust and dirt. Also there is a spring loaded connector near the top-ish on the same side as the mic hole by the jack hole. Make sure that connector isn't over compressed and try to use tweasers to pull it back out. If you need to clean inside use methanol hydrate or isopropyl alcohol on a cotton tip.
Sent from my HTC One X using xda app-developers app
I have my one x for over 9 months. I noticed my phone have problem with jack. When i walk, music in my left headphone random stop to play. I tryed other headphones but still have that problem. Also when i try to move when headphones are in my sound stop to play random.
Here is my question, do i have to send it to service or can i fix it by myself? Please help
hightrancer said:
I have my one x for over 9 months. I noticed my phone have problem with jack. When i walk, music in my left headphone random stop to play. I tryed other headphones but still have that problem. Also when i try to move when headphones are in my sound stop to play random.
Here is my question, do i have to send it to service or can i fix it by myself? Please help
Click to expand...
Click to collapse
Check to see of it's dirty would be a place to start. All kinds of stuff can get in the connector on top of the phone. Give it a blow out with some compressed air and stick a cotton swab in there, see what happens.
I have tryed but it doesn't work. I have opened my hox now for look in side but here everything looks ok. Jack is not moving, every thing look good. My input is fine. I thing there is problem with pins inside plug. I used my phone hard, every day headphonees in, phone in pocket. I dont want send it do service
May some one have photo of working jack input and i can compare to my.
What's your ROM? I had a same problem with a sense 4+ ROM, now with cm 10.2 works fine
Sent from my HTC One X using XDA Premium 4 mobile app