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I bought a Touch Pro 2 off of craigslist and stupidly didn't make a call before buying it. I thought everything was good since the phone was brand new with all accessories unused. When I came home I noticed the sound didn't work and the headphones icon kept appearing on top of the screen. I hard reset the phone and it still doesnt work. Does anyone know what could cause this? I unlocked the phone before realizing this problem and the seller now tells me the unlock caused this which I don't believe.
Does the sound work through the headphones at least? Perhaps there's something stuck in the headphone jack or the miniusb port?
Things look rough for you, man...
When I plug in the headphones it works fine. It doesnt look like anything is damaged inside the USB input.
When I plug in the y cable the voice command comes on, is that normal?
No.
Somehow your TP2 is stuck in headset mode.
With a normal jack this was a minor issue, (toothpick in the hole to free the switch) but with the miniUSB it's a major issue.
What I mean: With a normal jackplug we could solve it, but now we can't, I'm affraid.
When a hard reset doesn't solve this, you've got a hardware problem.
I'm affraid you'll have to bring it to a service center
I bought this phone used and didn't find out until later that the headphone jack plays distorted music.
Here's an example. Everything else with the phone is fine. In this video I taped the headphones to the mics on my laptop.
[edit] crap, i'm a noob and can't post my youtube vid. This is the title of it if you want to hear an example:
Samsung Galaxy Note 2. Distorted audio via headphone jack.
Here's what I've done so far to try and solve it.
1. tried 5 different sets of headphones.
2. made sure they were properly seated in the jack.
3. cleaned out the jack for possible debris.
4. disassembled phone and replaced jack with a new part.
5. disassembled phone and cleaned the motherboard and all connections with Electronic cleaner and a toothbrush.
6. Reset phone
7. tried several different music players.
8. turned off WiFi, BT, put phone in Airplane mode.
9. altered all the sound settings I could find, surround, balance, boost, etc.
The water mark on the battery shows it got wet.
The water mark on the frame and speaker is missing.
The water mark on the motherboard is dry.
Also, I've used the iPhone for the last 5 years, so Android is new to me. BTW, except for this, I love the phone. I have thought this was a hardware problem, but before I give up I'd like to make sure this is not a software issue.
I finally resorted to the Reset, and I'm dealing with that right now. I also ordered a BT adapter so I can re-route everything through that. So I can play music in my truck.
Any advice or idea of where to go now would be welcome.
Thanks,
Kevin
I think the water indicator is your best clue that it's a hardware issue. I dunno how to test to isolate the component so you can try to fix it yourself though.
Out of curiosity, did the seller dispose that it was water damaged?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 4 Beta
LittleRedDot said:
I think the water indicator is your best clue that it's a hardware issue. I dunno how to test to isolate the component so you can try to fix it yourself though.
Out of curiosity, did the seller dispose that it was water damaged?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 4 Beta
Click to expand...
Click to collapse
No, he did not disclose that it was water damaged. He also said that the headphones worked perfectly the last time he used it.
I find it funny that one of the screws was missing and the watermark was missing. Obviously someone had been in there and tried to fix it?
It doesn't matter, because I bought the phone and he's not going to take it back. Caveat Emptor. I didn't buy it at Best Buy, I bought it from some dude on Craigslist. I just got a $23 iKross device that will do both music and phone via a bluetooth adapter. I'm going to give up fighting it.
I thought I was going to be in the clear swapping out the headphone jack for $9. It was kind of fun taking apart the phone and checking out all the parts of it. This was kind of a forbidden activity with my iPhones, so it was interesting.
Thanks for your help, and Happy 4th of July!
-Kevin
Wow, that is quite impressive work....You deserve to have it work after you did all that.
It does sound like a hardware issue, but just out of curiosity, have you tried a different ROM?
Also if you have att, you could possibly do an insurance claim if it comes down to it.
I have the same prob. I took it to the Samsung repair center the guy quickly opened it , cleaned the audio jack... dint work, replaced the audio jack.. didnt work...
He mentioned sometimes connecting the jack to some other output devices like some amplifier or some sound system may have damaged the component/IC/Diode/resister/or whatever is responsible as the place where im am.. they have poor electrical earthing as the electricity standards are very poor and may have short circuited / excess electric current reached the phone and spoilt it
The solution >> Get a new motherboard !!! according to the Samsung engineer..if anyone has found a solution please share ! apart from changing a costly motherboard !
---------- Post added at 07:09 PM ---------- Previous post was at 06:45 PM ----------
some other things people have tried see link below
http://forums.androidcentral.com/droid-razr/135390-headphone-jack-broken.html
Men I had the same problem and tryind to find a solution I found this tread
but keep searching and I found something that at the beginning made me laugh,
then tryed and work, hit the back of the phone with your knee or yor hand
it work for me, maybe work for you too. Good luck!
C13A78 said:
Men I had the same problem and tryind to find a solution I found this tread
but keep searching and I found something that at the beginning made me laugh,
then tryed and work, hit the back of the phone with your knee or yor hand
it work for me, maybe work for you too. Good luck!
Click to expand...
Click to collapse
lol how hard hahaha did u nod it??
Sent from my Samsung Note II N7105 LTE using Tapatalk 4
tighten all the screws!!
I had the same problem, i tried everything. Wiping, different rom, viper audio drivers...
Then i read in a comment on youtube to tighten the screws (especially the one between the camera en the led). Everything works now!
here another solution I found. I know this is a year old thread but it might help other people
I tried testing the earphone jack while the back housing is removed and while trying to figure out what causing it I found out that the ribbon is losing the connection to motherboard so I added another layer to the top of the ribbon connector to keep it in place and the sound distortion never happened again.
JoggerFogger said:
I bought this phone used and didn't find out until later that the headphone jack plays distorted music.
Here's an example. Everything else with the phone is fine. In this video I taped the headphones to the mics on my laptop.
[edit] crap, i'm a noob and can't post my youtube vid. This is the title of it if you want to hear an example:
Samsung Galaxy Note 2. Distorted audio via headphone jack.
Here's what I've done so far to try and solve it.
1. tried 5 different sets of headphones.
2. made sure they were properly seated in the jack.
3. cleaned out the jack for possible debris.
4. disassembled phone and replaced jack with a new part.
5. disassembled phone and cleaned the motherboard and all connections with Electronic cleaner and a toothbrush.
6. Reset phone
7. tried several different music players.
8. turned off WiFi, BT, put phone in Airplane mode.
9. altered all the sound settings I could find, surround, balance, boost, etc.
The water mark on the battery shows it got wet.
The water mark on the frame and speaker is missing.
The water mark on the motherboard is dry.
Also, I've used the iPhone for the last 5 years, so Android is new to me. BTW, except for this, I love the phone. I have thought this was a hardware problem, but before I give up I'd like to make sure this is not a software issue.
I finally resorted to the Reset, and I'm dealing with that right now. I also ordered a BT adapter so I can re-route everything through that. So I can play music in my truck.
Any advice or idea of where to go now would be welcome.
Thanks,
Kevin
Click to expand...
Click to collapse
I have same problem and i reset my phone and problem is finish thanks to tell:good:
Yeah me too. Thats what I do. So annoying
I tried plugging in an aux cable last night, and I couldn't get it to go all the way in. If I pushed it hard enough, the sound would come through the speakers but as soon as I let go, it disconnected. I tried a few different pairs, and it seems there's something preventing the 3.5 mm jack from being inserted all the way. I tried it with and without my Rugged Armor case, too. Anyone else have this issue? Might have to take it in, but with the Pixel XL being in short supply I really don't want to go without a phone
Just rma it
I gave it quite a bit of pressure. I didn't wanna break it, lol. I shouldn't have to push it in that hard though, just wondering if this was a universal issue or is it an isolated incident
ChrisAC84 said:
I gave it quite a bit of pressure. I didn't wanna break it, lol. I shouldn't have to push it in that hard though, just wondering if this was a universal issue or is it an isolated incident
Click to expand...
Click to collapse
Hi Chris,
It appears I am having the same, or nearly identical issue. I tried using my aux cord, as I normally do nearly every day, on Wednesday and it wasn't connecting properly, giving some weird feedback through the output (or no output at home) and thought it was an issue with the aux to cassette (very possible with the high use and mechanical failures).
At home I tried with headphones, and I could not get a full connection. The device stopped playback of the music as it always does when it detects some input, but there was no output, and at times google now would be activated or the volume down would be activated, but this headphone had no control on it whatsoever, so some sort of short/feedback was emulating a volume control.
Talking with project fi now about my options...still haven't sold my 6p yet so I could still use as a backup, but what a hassle...
I've never had this problem before. Could it be lint? I can't look inside and tell, and I don't have tweezers small enough to reach in.
PapaGUnit said:
Hi Chris,
It appears I am having the same, or nearly identical issue. I tried using my aux cord, as I normally do nearly every day, on Wednesday and it wasn't connecting properly, giving some weird feedback through the output (or no output at home) and thought it was an issue with the aux to cassette (very possible with the high use and mechanical failures).
At home I tried with headphones, and I could not get a full connection. The device stopped playback of the music as it always does when it detects some input, but there was no output, and at times google now would be activated or the volume down would be activated, but this headphone had no control on it whatsoever, so some sort of short/feedback was emulating a volume control.
Talking with project fi now about my options...still haven't sold my 6p yet so I could still use as a backup, but what a hassle...
I've never had this problem before. Could it be lint? I can't look inside and tell, and I don't have tweezers small enough to reach in.
Click to expand...
Click to collapse
If you take it into a bestbuy and go to the Samsung reps they'll take a look at it for you and tell you if there is lint or not and get it out for you I know that they're Samsung reps but they help with any Android device lol
Veid71 said:
If you take it into a bestbuy and go to the Samsung reps they'll take a look at it for you and tell you if there is lint or not and get it out for you I know that they're Samsung reps but they help with any Android device lol
Click to expand...
Click to collapse
No need, went to one of the phone service kiosks in the mall and they used tweezers to pull out a sh-t load of lint. Looked like a magic trick, neither of us could believe it.
Take a toothpick and press towards the bottom, if it's spongy, it's probably lint. Use a bright light to look inside.
A good sucking of the head jack should clear up any clogs..
I actually had the same problem (Pixel XL and I could not plug in my headphone jack all the way). I received the XL on 10/20, but had yet to use my headphones until this past weekend. It seems like this might be a common problem because when I called the Google Pixel Support, they immediately transferred me to Project Fi support and the girl I was speaking with immediately began the process of sending me a new phone (this was on Sunday 11/28). I received the new phone today (11/30) and everything works fine with the new phone and headphone jack.
I have this issue with the Google Pixel. I just got the device yesterday and when plugging it into aux cord in vehicle the sound was distorted. I tried the next time I got into car and it doesn't go in all the way. I went home and tried multiple pairs of headphones and they don't fit into headphone jack 100%. It goes in most of the way but stops at the top and doesn't hold in place. I called Google support and am waiting on a callback.
I had the exact same issue. A bit of canned air worked for me!
Hi,
Fairly strange issue and it's quite lengthy so bear with me. 3 weeks ago I had my Eonon GA8162 head unit professionally installed and I believed everything was fine. Controls worked, reversing camera, google maps and I was getting sound from all speakers using the radio. However, once I got home and installed Google play music I realised I was only getting sound from the front left speaker. The front right and rear left were extremely low about 5% of the front left, and there was no sound at all from the rear right. I tested this with a few other music apps and the results were identical. I then tried bluetooth, first a phone call and sound was produced correctly in both front speakers. When using bluetooth music, the sound issue returned affecting the same speakers. Lastly I tried a CD and sound played in all speakers, albeit it slightly lower in the rear speakers.
To add more fun to this tale, a few days later I was driving and listening to Google music with the speaker faults and an hour into my journey the front right magically also started to play at full power. The rear speakers were still low but I had sound in the two front speakers and that was an achievement!! I had an appointment back at the car stereo shop the same day for them to investigate, so went along anyway. Turned the engine off, went in the store, came out to show them the miracle, started the car and the sound problem was back again. In the three weeks of owning the stereo the front right has magically corrected itself only once more, failing again after the engine is turned off completely.
I've tried all the obvious things- the balance settings, soft reset, hard reset and today Eonon sent me a software update to fix it and it's still the same after installing it. In fact it's worst as I'm not getting any noticeable sound from the three struggling speakers unless at extremely high volume and even then it's a struggle to hear something. All the speakers in the car are stock, there isn't a subwoofer or external amp and the Eonon headunit replaced the stock stereo. The stereo is plug and play more or less, so there were no wires to figure out. I have seen comments pop up here and there about doing something with the Amp CTR wire, but that seems to be for people who have external amplifiers. Am I missing something or am I looking to deep and it's just a faulty unit which needs to be replaced?
Any help or advice with this appreciated.
Thanks
i have the same unit ( is for Ford Mondeo , right ? ) and i have instaled by my self ....in your place , first i will check if with the original stereo car the speaker works well . If its work , in my opinion , the Eonon unit is definitely faulty . If they work the same way , problem is with the speaker or wires ... i have it problem with the front speaker also and i replaced with a after market one ( Blaupunkt ) some time ago ...
Hi GabiDan. I've since agreed to return the unit with Eonon. It's taken an age to get to this point due to the time difference, their 'interesting' replies and needing to satisfy the various troubleshooting bits they wanted me to do.
Up until this point I'd done the following- soft and hard reset, completely unplugged the unit and reconnected it and most recently installed a patch provided by Eonon. None of which worked. Since removing the Eonon unit and reconnecting the factory Ford 6000CD stereo, sound is fine out of all speakers. So it's definitely a faulty Eonon unit. Everything else was completely fine with the unit, none of the woes I often hear about i.e. sat nav, reverse camera and so on.
Hopefully I have better luck with the replacement unit. Will keep you posted.
Joystik said:
Hi GabiDan. I've since agreed to return the unit with Eonon. It's taken an age to get to this point due to the time difference, their 'interesting' replies and needing to satisfy the various troubleshooting bits they wanted me to do.
Up until this point I'd done the following- soft and hard reset, completely unplugged the unit and reconnected it and most recently installed a patch provided by Eonon. None of which worked. Since removing the Eonon unit and reconnecting the factory Ford 6000CD stereo, sound is fine out of all speakers. So it's definitely a faulty Eonon unit. Everything else was completely fine with the unit, none of the woes I often hear about i.e. sat nav, reverse camera and so on.
Hopefully I have better luck with the replacement unit. Will keep you posted.
Click to expand...
Click to collapse
ya , i wish you good loock ...
Replacement stereo received and all is well. Thanks
Mondeo
Hi guys
I am thinking of buying this unit for my mondeo 2012.its the facelift model and i am considering if it will fit. My radio is the ford 6000cd so i am pretty sure it will fit. My dash is the black colour not the silver on the old models. Does anyone have the facelift model?
Is it a good unit as it shows or are there any known problems? Thanks for the help
Hi just read about your sound problems ,I'm having the same issue with a different model of eonon (GA7153A) the interesting thing is that it is a completely different cpu and it is different version of andriod . its got me worried that they can send me a new one. Is your replacement still working?
johnstavrou said:
Hi guys
I am thinking of buying this unit for my mondeo 2012.its the facelift model and i am considering if it will fit. My radio is the ford 6000cd so i am pretty sure it will fit. My dash is the black colour not the silver on the old models. Does anyone have the facelift model?
Is it a good unit as it shows or are there any known problems? Thanks for the help
Click to expand...
Click to collapse
According to Eonon's website, it only supports stereos in Mondeo models between 2008 and 2011. Double check on their website or the attached screenshot to see if the stereo you currently have installed is the correct one.
traderdude12 said:
Hi just read about your sound problems ,I'm having the same issue with a different model of eonon (GA7153A) the interesting thing is that it is a completely different cpu and it is different version of andriod . its got me worried that they can send me a new one. Is your replacement still working?
Click to expand...
Click to collapse
The replacement stereo has been absolutely fine. My sound problem hasn't returned and I haven't experienced any of the common issues spoken about with defective units.
I think all in all, the process of me retuning the item and receiving my replacement took about 7-10 days. Maybe less.
Go for it and the sooner the better. As they'll ask you to do diagnostic tests, try a firmware patch to fix it, etc. Before you get to the return stage.
Hi everyone.
I’m experiencing a weird ongoing issue with usb-c earbuds on the Pixel 3XL. Can’t get sound to play out of the right earbud, only the left. However, regular wired 3.5mm jack headphones work fine using the adaptor supplied with the phone.
Contacted Google, went through the usual troubleshooting steps (safe mode, factory reset etc) and no change. (All the latest updates are installed btw). Initially, Google sent me a replacement pair of earbuds. Sadly, these new ones didn’t work either. I’m no tech genius, but it suggested to me that the earbuds themselves are not the problem? In the meantime, I tried a friend’s pair. Same issue. So I contacted Google again....who insisted on sending me YET ANOTHER set of earbuds. Guess what? No sound in the right earbud.
I’ve since taken the phone back to the store I purchased it from. They sent it off to Google for ‘repair’. It arrived back...with exactly the same problem across all 3 sets of Google buds. I’m going to take it back again and ask for yet another replacement (already on my third after various previous issues. Waaaaah).
Before I do I just wonder whether, for the sake of expediency, anyone has any ideas what might be causing the right earbud issue and whether there might be a more straightforward fix that Google are missing?
Thanks in advance
dirtyfoucault said:
Hi everyone.
I’m experiencing a weird ongoing issue with usb-c earbuds on the Pixel 3XL. Can’t get sound to play out of the right earbud, only the left. However, regular wired 3.5mm jack headphones work fine using the adaptor supplied with the phone.
Contacted Google, went through the usual troubleshooting steps (safe mode, factory reset etc) and no change. (All the latest updates are installed btw). Initially, Google sent me a replacement pair of earbuds. Sadly, these new ones didn’t work either. I’m no tech genius, but it suggested to me that the earbuds themselves are not the problem? In the meantime, I tried a friend’s pair. Same issue. So I contacted Google again....who insisted on sending me YET ANOTHER set of earbuds. Guess what? No sound in the right earbud.
I’ve since taken the phone back to the store I purchased it from. They sent it off to Google for ‘repair’. It arrived back...with exactly the same problem across all 3 sets of Google buds. I’m going to take it back again and ask for yet another replacement (already on my third after various previous issues. Waaaaah).
Before I do I just wonder whether, for the sake of expediency, anyone has any ideas what might be causing the right earbud issue and whether there might be a more straightforward fix that Google are missing?
Thanks in advance
Click to expand...
Click to collapse
Does the issue show up immediately after a factory reset? If so, RMA. If not, then likely it is something that you are doing after clean install that is impossible to say what (I can't even think what other than hardware that you appear to already be replacing, so I doubt it is anything you are doing).
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