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The last week I updated to [LEAK][ICS 4.0.3] Acer_AV041_A100_1.012.00_WW_GEN1 and the yesterday tonight doesnt recognize headphones. I did hard reset and nothing.
I'm guessing you get sound without headphones. Is this correct?
Do you have a bluetooth speaker, or headset you could try(or a friends)?
I'm unsure of what the issue with your sound is, BUT I think knowing those two things would help figure it out.
I would say if you get sound from the internal speakers, and from bluetooth, it could be a hardware issue with the headphone jack, or something similar. If you dont get sound in one or more of the other instances then it could indicate a software issue or another hardware component.
If the device is under waranty and it seems to be a hardware issue I would consider getting Acer to fix it. In which case you may want to downgrade back to stock before you ship it.
Hope this sound issue was just a temporary thing that is already resolved. Let us know what happens
I had this problem 2 months ago. After some software experimention I determined it was very likely to be hardware. I called Acer support and got an RMA. Just under two weeks from me dropping the unit off at Fedex to when it came back repaired. Work order in the box said IO card replaced. No problems since.
Same sound problem
I have a similar problem.
I have the latest available android installed on the Iconia a100 (Acer_AV041_A100?1.037.00_WW_GEN1, ICS 4.0.3)
and I had no problem with the headphone sound until last week. I have used it regularly, almost every other day.
Since then headphone icon does not show up when I connect it to the device. Sound is correct via the speakers but it is not an option on public transport.
I have tried several headphones, to switch the device on/off, to increase/decrease volume, to switch on with headphone plugged in but nothing happens.
I have checked the plug as far as I could: there is no dust or anything unusual in the hole.
I could continue with a factory reset (after archiving everything) but I am not very optimistic about that.
Is factory reset could help? Is it a hardware issue or am I missing something?
Thx.
Not sure if it had anything to do with the update, but I have been power cycling my phone a lot lately...
Headphones: My headphones don't seem to be registering that they're in, so the sound comes through the speakers--but the headphones work when plugged into other devices. (I have picked up a pair of bluetooth headphones until I figure it out, which work fine.) After power cycling the headphones work again for a while somehow, but will randomly stop again, so it must be a software issue. It could have to do with being unplugged while audio is going?? Not sure
In-call: I can't hear the other person, but they can hear me. If I switch to speaker phone, I can hear them (not sure if they can hear me while on speakers, they usually hang up by the time I realize they are really there but I can't hear them...) It's so weird. I have to say, "I can't hear you, I'll reset my phone and call you back in a minute".
Anybody else with this problem???
I've been struggling with the same problem on 3 different Fire Phones. All phones are running Fire OS 4.6.3. I discovered this problem after plugging into my car stereo via the 1/8" audio jack. If not immediately, shortly after disconnecting the cable I would be unable to hear the party on the other end during a phone calls, though they could hear me. I also found that the jack would no longer switch from Speaker to Wired audio and vice versa when I plugged a cable into and out of the 1/8" audio jack.
It looks to be an OS issue as the problem is remedied by a restart. I am really curious if I happened to get 3 lemons or if anyone else experiences this. If this is an issue with Fire OS, have so few people used the audio jack? I am tempted to install Cyanogenmod to see if this remedies the problem, though I would expect this sort of issue to occur with Cyanogenmod as opposed to the stock FireOS install.
Thanks for letting me know there is someone else out there with the same issue. I hate thinking I'm the only one!
BTW alexandergrig did you get a warranty replacement for them or you just bought 3 when they were on sale or something?? I am thinking of trying to replace it on warranty, since the issue is new-- it just started a couple of weeks ago, and I didn't experience the headphone/call "mute" issue throughout most of the life of the phone. The other thing that I don't get is why it won't let me take a video--it stops after 1 second (also a recent issue).
The phones were not on warranty replacement but rather purchased new. How long had you been using your phone without issue? What version of FireOS are you currently on? Have you side loaded Google Play?
Today, for example, I had no issue with plugging headphones in and removing them. I later plugged the phone to my car stereo via mini-jack and had no issues playing music or placing and receiving calls (using the speakerphone) while it was plugged in. When I unplugged it, I was able to make calls. Later when I plugged the phone into my car stereo again, I had the same problem. Basically all the audio was being routed to the speaker and not the audio jack. No matter how many times I plugged and unplugged the cable, no audio was being sent through the audio jack.
I also happened to try the Soundabout app on the Google Play store, thinking that perhaps the audio was not being routed properly. Unfortunately, when I forced the output to the "wired" audio jack, at best I would hear some popping noises. All this gets resolved with a restart, however inconvenient that may be.
I find it hard to believe that the 3 phones I have worked on all happen to be lemons, though I guess it's possible. I wish I could get some feedback from others to determine if they are having any such issues. Like I said before, this is something that you might expect from a custom ROM not a stock OS install. I'm not sure how much of a pain making an Amazon warranty claim would be. If you opt for this, I would appreciate it if you could let me know how this goes and if the replacement unit works properly. Part of me wonders if a Cyanogenmod install would remedy this issue. If not, then it's got to be something more complicated beyond my ability to troubleshoot. I am very tempted to try.
I got the phone in February, and it has worked fine until about two weeks ago. My headphones (the ones that come with the phone) started malfunctioning, and there was an OTA update around that time, so I am suspecting it could have been either thing. I side loaded Google's apps during my first week with the phone, and my current OS is 4.6.3 (463001620) [but I don't know why is says "Installed Tuesday, February 18, 2014" since it has definitely been updated since then...]
I'lll let you know how the warranty stuff goes. Maybe they'll give me a replacement that works...
All 3 phones were on 4.6.3 while having this problem. They had immediately been updated to 4.6.3 after purchase. I did test this prior to installing all the Google Play services, but there was no difference. I have not tested this on any other version of FireOS.
Today I made a point to test this more thoroughly. Phone works properly while connected to car stereo via audio jack. I can call out via Speakerphone without issue. However 5 times today when I disconnected the mini jack from the phone, I could no longer router audio through the jack when plugged in again and I experienced the issue where I could not hear the person on the other end of the call but they could hear me.
Plugging in headphones also would not work. This evening, I tested it with a pair of stock apple iPhone earbuds and it has not been behaving in the manner described above. I listened to music for 15-20 minutes, unplugged it and then I'm able to hear the music through the phone's speaker. After plugging it in again, the audio is properly routed to the headphones again. I was able to do this about 10 times without issue. Then at some point the same issue occurred.
I'd like to say that it's an issue with 4.6.3 or perhaps some sort of service that is not handling the audio routing properly and needs to be restarted via a reboot. I kind of wish that I would have tested this issue on another version of FireOS. Despite everyone's disdain with FireOS and my own past inclination to play around with stuff, I really wanted to stick with the stock FireOS, but this lack of proper functionality is bothering me so much I might be inclined to try CM11.
I don't know if this will help you but there's an app called SoundAbout that will force audio through the headphone interface whether the phone thinks a headphone is plugged in or not. You'd have to get a copy of the apk and sideload it on fireOS though. https://play.google.com/store/apps/details?id=com.woodslink.android.wiredheadphoneroutingfix
I had SoundAbout installed a few days ago but that didn't seem to solve the problem. When I force switched it to the audio jack, I got nothing or some pops. It just seems something gets corrupted or quirky until one restarts the device.
danielnealclark, today I was trying to shoot some video with the Fire phone and ran into the same problem that you had by the way. I'll start another thread on this issue to see if anyone else has experienced this.
I only add this because it's getting to the point where I am very tempted to install CM11. If the sound issue persists (though I'm sure other issues might crop up then, lack of mute during a call being one as I understand it...) then I'll have to give up and come to the conclusion that it is some intermittent hardware issue on some of these units.
Let me know how CyanogenMod works if you try it. It prob has it's own issues too. I am going to try to get a new phone through the limited 1 year warranty. I'll keep you posted about the process
Got a replacement phone, and it worked fine until today...
I thought that a certain pair of headphones were the culprit, and I never should have plugged them in to my replacement phone (they are official amazon fire phone headphones BTW). This pair of headphones went bad and were only working in one ear when in the fire phone (but they work fine in both ears on my computer, which I don't understand) and it was around the same time my last phone had the headphone issue described at the beginning of the thread, so I thought the issues may be related. I tried them today, and oops, they messed up another phone!
From the other posts on this thread, there is an issue with certain headphone jacks--not sure why. But if a certain headphone jack gets plugged in, the phone will forever think (until power cycling) that there are headphones in during a call, and never think headphones are if you try to plug in headphones for music/games.
I guess I still have it under warranty since it is a replacement through Amazon. I'm gonna try to do some resets, troubleshooting, etc...
So pissed right now
I've been having this issue as well. It is very annoying!
I have the same problem, as I previously posted. Unfortunately nothing I did remedied the problem nor was I able to find out any more information.
Daniel, did you end up getting Amazon to replace your phone previously, as you had mentioned?
I honestly think that this is not a problem particular to only a few models. I don't feel that a replacement would help because sooner or later it arises again it seems. It could very well be a jack problem, but I really feel this is some low level quirky OS issue. Originally I had mentioned that I might switch to CM. I've decided that this would lead to additional quirks going this route, so I will continue to keep my phone stock. The true test is if someone with CM experiences this issue or if switching to CM remedied the problem. Unfortunately, I've had so many frustrations with technology as of late and so little time, I don't have it in me to fiddle around anymore. I'm not sure if we can expect Amazon updates to remedy this, and all we can do is hope some day we get an update.
My main problem was that I use my Fire phone to connect to my stereo via Aux input. So I was constantly having issues. I ended up simply purchasing a USB bluetooth adapter for my car stereo and going wireless with the Fire phone and it's worked well. I must admit my Fire phone is not my go to phone for listening to music with headphones because of this, but I always found that the Amazon earbuds were less likely to cause this problem than other ear buds in my case.
After a long listening session, the only thing that helped me was simply rebooting the phone. A really crappy solution, but definitely more productive for me than continuing to tinker with this issue for me. Or going bluetooth. For those experiencing this issue, please keep us updated if you find a long lasting solution or if you have experienced any remedy with CM. Or, if our farfetched dream of an Amazon update were to become a reality...
All the best in the New Year folks!
danielnealclark said:
I thought that a certain pair of headphones were the culprit, and I never should have plugged them in to my replacement phone (they are official amazon fire phone headphones BTW). This pair of headphones went bad and were only working in one ear when in the fire phone (but they work fine in both ears on my computer, which I don't understand) and it was around the same time my last phone had the headphone issue described at the beginning of the thread, so I thought the issues may be related. I tried them today, and oops, they messed up another phone!
From the other posts on this thread, there is an issue with certain headphone jacks--not sure why. But if a certain headphone jack gets plugged in, the phone will forever think (until power cycling) that there are headphones in during a call, and never think headphones are if you try to plug in headphones for music/games.
I guess I still have it under warranty since it is a replacement through Amazon. I'm gonna try to do some resets, troubleshooting, etc...
So pissed right now
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alexandergrig said:
For those experiencing this issue, please keep us updated if you find a long lasting solution or if you have experienced any remedy with CM.
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I second that post! If anyone solves this one, let us know.
alexandergrig: I did get them to send me a new phone, since it was under the 1 year warranty. The phone call took about 45 minutes, with me trying to convince them by plugging in headphones/unplugging headphones to show that it was really broken. Before that call, though, they told me the first thing I had to do was perform a factory reset before they would even consider progressing to a replacement. [BTW the Fire phone has a great native backup tool if you are just migrating from one fire phone to another, it's all cloud based]. The new phone was a refurb.
I think I'll try the bluetooth thing for my car, that's a great idea. I really like my bluetooth headphones for work (as a bonus I found out they connect to my computer super easy too--at the same time as my phone even--so I can run desktop-only music sites)
Curious if anyone was able to fix this. I had this occur on my original Fire Phone. Amazon replaced it in Nov 2015 and my new one just started doing this....
jagernbeer said:
Curious if anyone was able to fix this. I had this occur on my original Fire Phone. Amazon replaced it in Nov 2015 and my new one just started doing this....
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Good luck. I also am on my 2nd Fire, and like you have the same problem back again. The funny thing is, it was caused by the stock headphones, other headphones gave me no problems. So what did I do? I gave up! And now I LOVE LOVE LOVE my bluetooth headphones. They are so easy to use and no more cords. Try it out, you'll never go back (until the batteries die... but they charge pretty quick)
Good luck to you.
I experienced this problem on 3 separate Fire Phones. So either I am very unlucky or this problem is more widespread than we know. Because of this, I doubted that a replacement would help me. I will say that I have used my one 64gig Fire Phone without this problem being an issue for months and so I came to my own conclusion which might not end up being very helpful but...
I was able to experience this constantly when I made it a point to plug and unplug the headphones for testing purposes (both stock Amazon as well as the older Apple earbuds). Ultimately, the way I ended up using my phone's audio output was by streaming audio via bluetooth to a USB bluetooth adapter connected to my car stereo almost daily. Also most every day I would usually go from the Bluetooth audio in the car, to plugging in my headphones for my 3 mile walks, and then unplugging the headphones and reconnecting via Bluetooth in the car to drive home. Doing this for the past many months, I did not encounter one issue with placing calls via the phone itself, speakerphone or even via the mic on the earbuds.
Because of this I am concluding (as I initially believed) that it might not be hardware but rather the Fire phone's low level OS/system software that governs the audio jack that happens to be buggy. It's like there is an issue with the jack status detection routine and it gets "stuck" in one mode. I may be wrong, but there is a good possibility that Fire phone users that do not experience this problem, very well might start if they constantly plugged and unplugged their headphones from the jack, attempting to place and/or receive calls in between. At some point this issue might arise. But in my experience it goes away and corrects itself until the next time, unless anyone else has experienced otherwise.
Due to the lack of significant continued development of the Fire Phone, Amazon will likely not address this problem via an update. My sense is that if not everyone is experiencing it because it is a software issue, then it's prevalence is due to usage patterns. I, like others, in the beginning found this to be a constant problem the more I tested it, especially with plugging and unplugging the headphones and making calls. With my 3 phones, I have a hard time believing it's actual hardware only because it eventually seems to resolve if I change my usage patterns.
Might be totally different for you guys, but I guess this is my final conclusion. I sold one of my 32gig Fire Phones and still plan on using the 64gig, despite picking up a couple of other phones.
A.G.
HELP. I was using my phone to listen to music via the free ear set when all of the sudden it stopped transmitting sound through the earbuds but instead went to go to loudspeaker. It is as if there is no ear set attached to the jack anymore. I thought my ear set was the one malfunctioning so I tried connecting my spare ear set but still yields the same problem.It is as if the jack became loose all of a sudden. I didn't recall dropping my phone or accidentally pulling the ear set wires while still attached to the jack that may perhaps damaged it. One thing I observed is that I can the make the music transmit to the ear set if I press the pin to the 3.5 mm jack really really hard but will immediately stop working again the moment I lift my finger thus going to loudspeaker again. Obviously, I cannot be doing the whole pressing thing everytime I want to listen to music cause its plain ridiculous just imagining that. The jack is literally rendered useless now. HELP !!! What should I do? Is this considered hardware problem already cause it seems like it? I just bought my unit December 1 last year so its considerably new. I already tried doing the SONY PC companion software repair just to be sure but still to no avail. Does anyone here experinced the same thing or is it just me.
HELP. As much as possible I dont want to leave my phone to service center as it takes them too long to repair it (2 weeks) and I have no spare phone to use.
THANKS in advance!!!
Send it to be repaired...
wilger_18 said:
HELP. I was using my phone to listen to music via the free ear set when all of the sudden it stopped transmitting sound through the earbuds but instead went to go to loudspeaker. It is as if there is no ear set attached to the jack anymore. I thought my ear set was the one malfunctioning so I tried connecting my spare ear set but still yields the same problem.It is as if the jack became loose all of a sudden. I didn't recall dropping my phone or accidentally pulling the ear set wires while still attached to the jack that may perhaps damaged it. One thing I observed is that I can the make the music transmit to the ear set if I press the pin to the 3.5 mm jack really really hard but will immediately stop working again the moment I lift my finger thus going to loudspeaker again. Obviously, I cannot be doing the whole pressing thing everytime I want to listen to music cause its plain ridiculous just imagining that. The jack is literally rendered useless now. HELP !!! What should I do? Is this considered hardware problem already cause it seems like it? I just bought my unit December 1 last year so its considerably new. I already tried doing the SONY PC companion software repair just to be sure but still to no avail. Does anyone here experinced the same thing or is it just me.
HELP. As much as possible I dont want to leave my phone to service center as it takes them too long to repair it (2 weeks) and I have no spare phone to use.
THANKS in advance!!!
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Same thing happened to my Z5P today... Read various forums and tried lots of "solved" issues but couldn't get it to work...
Will try and reset the phone after work today to see if it's a software issue, otherwise it will be sent to repaired...
Anyone else had the same problem?
Mine did that too, but i think it was only the headphones. Because it did work with other headphones and has been working fine
found a solution on sony forums..got mine working
Here what I did to get it working again:
Go to Settings > Apps > ALL > Smart Connect. and clear it's data.
Go to Play Store and install SoundAbout.
Open SoundAbout app and go to Media Audio and select your headset type in my case I selected [Wired Headset (with Mic)]
Plug-in your headset and the device should detect it now! wink
This is concerning to hear. Can anyone update to see if @wilger_18 's solution works?
this work around is annoying, You have to toggle ON OFF button if u want your phone to think if its going into loudspeaker or going into headseat more. Will wait for Marshmallow update if this will fix cause if its not then ill probably send it for repair.
Z5 premium headset detection issue.
dannysoul said:
Same thing happened to my Z5P today... Read various forums and tried lots of "solved" issues but couldn't get it to work...
Will try and reset the phone after work today to see if it's a software issue, otherwise it will be sent to repaired...
Anyone else had the same problem?
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Exactly same problem with my z5 premium , it works with soundabout but device doesn't detect the headset for itself, it is logical for a software issue and not hardware. Please let me know if u get a solution
Thanks a lot
Same issue here
Need to push the headphone very hard to make it be connected. I wonder if this is a hardware issue or just a software. Since I tried @wilger_18's workaround but it did not work on my end. I also reflashed the firmware with Flashtool and PCC but no luck...
Had this problem. For me it was hardware defect. Took it to my carrier shop. They confirmed the problem, took it to be serviced. One week later got my phone back. Replaced headphone jack and outer frame.
Works as should now. Hopefully it doesn't fail again. Disappointed that a $900+ device has a fault like this.
Sent from my SO-03H using Tapatalk
By any chance did the smart connect and improve headphone Icon flash about?
Installing Sound About Fixed My Issue
This solution is DAMN WORKING my issue has been resolved !!!!!!!:victory:
Here what I did to get it working again:
Go to Settings > Apps > ALL > Smart Connect. and clear it's data.
Go to Play Store and install Sound About.
Open SoundAbout app and go to Media Audio and select your headset type in my case I selected [Wired Headset (with Mic)]
This solution is DAMN WORKING my issue has been resolved !!!!!!!:victory:
here didn't work out ... my headset (that came with the device) is not being recognized, I think i'll have to bring the assistance for a cleaning in connector.
Edit: With Soundabout works...
Enviado de meu Z5 Premium usando Tapatalk.
Soundabout app works also for me but how is that possible doesnt make sense at all :/ hope someone finds a fix for this. Maybe format??
Mine no longer works either. This is the first time a Sony phone I owned has malfunctioned and I started with W810. In US, with Taiwan device. Emailed Sony Taiwan to see if I can get it repaired. Of course, Sony US can't work on a foreign phone. Comical, they all have the same headphone jack.
UPDATE: Sony Taiwan doesn't offer international shipping for repairs so I have two options, fly to Taiwan or live with it. Looks like it will be the latter. Back in the box to collect dust.
Sent from my F8132 using XDA-Developers mobile app
Sent my Z5 Premium for repair, turn around about 7 days. The ear phone jack was loose and now it's been replaced and working properly.
Sent from my E6853 using XDA-Developers mobile app
I noticed that in his box z5p not appear headphones. This means they have disabled headjack to promote bluetooth headphones. So it's a software limitation.
Mine broke down twice, last week i sent in my z5 premium for repair sony replaced my screen, motherboard, side frame... Seems like i got all new phone... Also my headphone jack was fixed twice in 10 months...
Sent from my SO-03H using Tapatalk
WavElectroniks said:
I noticed that in his box z5p not appear headphones. This means they have disabled headjack to promote bluetooth headphones. So it's a software limitation.
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Not all Z5P's came with headphones. Mine didn't so I alternate between my Sennheiser's and my Jays. The noise cancelling headphones I got with my Z2 are sound somewhere... and they work.
Sent from my SGP311 using XDA Free mobile app
Its now the second time that my aux port doesn't work properly in one year time! its really anoying me.. ? Last year 2016 may or something they gave me a whole new device.
Sent from my E6853 using XDA-Developers mobile app
I tried plugging in an aux cable last night, and I couldn't get it to go all the way in. If I pushed it hard enough, the sound would come through the speakers but as soon as I let go, it disconnected. I tried a few different pairs, and it seems there's something preventing the 3.5 mm jack from being inserted all the way. I tried it with and without my Rugged Armor case, too. Anyone else have this issue? Might have to take it in, but with the Pixel XL being in short supply I really don't want to go without a phone
Just rma it
I gave it quite a bit of pressure. I didn't wanna break it, lol. I shouldn't have to push it in that hard though, just wondering if this was a universal issue or is it an isolated incident
ChrisAC84 said:
I gave it quite a bit of pressure. I didn't wanna break it, lol. I shouldn't have to push it in that hard though, just wondering if this was a universal issue or is it an isolated incident
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Hi Chris,
It appears I am having the same, or nearly identical issue. I tried using my aux cord, as I normally do nearly every day, on Wednesday and it wasn't connecting properly, giving some weird feedback through the output (or no output at home) and thought it was an issue with the aux to cassette (very possible with the high use and mechanical failures).
At home I tried with headphones, and I could not get a full connection. The device stopped playback of the music as it always does when it detects some input, but there was no output, and at times google now would be activated or the volume down would be activated, but this headphone had no control on it whatsoever, so some sort of short/feedback was emulating a volume control.
Talking with project fi now about my options...still haven't sold my 6p yet so I could still use as a backup, but what a hassle...
I've never had this problem before. Could it be lint? I can't look inside and tell, and I don't have tweezers small enough to reach in.
PapaGUnit said:
Hi Chris,
It appears I am having the same, or nearly identical issue. I tried using my aux cord, as I normally do nearly every day, on Wednesday and it wasn't connecting properly, giving some weird feedback through the output (or no output at home) and thought it was an issue with the aux to cassette (very possible with the high use and mechanical failures).
At home I tried with headphones, and I could not get a full connection. The device stopped playback of the music as it always does when it detects some input, but there was no output, and at times google now would be activated or the volume down would be activated, but this headphone had no control on it whatsoever, so some sort of short/feedback was emulating a volume control.
Talking with project fi now about my options...still haven't sold my 6p yet so I could still use as a backup, but what a hassle...
I've never had this problem before. Could it be lint? I can't look inside and tell, and I don't have tweezers small enough to reach in.
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If you take it into a bestbuy and go to the Samsung reps they'll take a look at it for you and tell you if there is lint or not and get it out for you I know that they're Samsung reps but they help with any Android device lol
Veid71 said:
If you take it into a bestbuy and go to the Samsung reps they'll take a look at it for you and tell you if there is lint or not and get it out for you I know that they're Samsung reps but they help with any Android device lol
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Click to collapse
No need, went to one of the phone service kiosks in the mall and they used tweezers to pull out a sh-t load of lint. Looked like a magic trick, neither of us could believe it.
Take a toothpick and press towards the bottom, if it's spongy, it's probably lint. Use a bright light to look inside.
A good sucking of the head jack should clear up any clogs..
I actually had the same problem (Pixel XL and I could not plug in my headphone jack all the way). I received the XL on 10/20, but had yet to use my headphones until this past weekend. It seems like this might be a common problem because when I called the Google Pixel Support, they immediately transferred me to Project Fi support and the girl I was speaking with immediately began the process of sending me a new phone (this was on Sunday 11/28). I received the new phone today (11/30) and everything works fine with the new phone and headphone jack.
I have this issue with the Google Pixel. I just got the device yesterday and when plugging it into aux cord in vehicle the sound was distorted. I tried the next time I got into car and it doesn't go in all the way. I went home and tried multiple pairs of headphones and they don't fit into headphone jack 100%. It goes in most of the way but stops at the top and doesn't hold in place. I called Google support and am waiting on a callback.
I had the exact same issue. A bit of canned air worked for me!
Hi,
Fairly strange issue and it's quite lengthy so bear with me. 3 weeks ago I had my Eonon GA8162 head unit professionally installed and I believed everything was fine. Controls worked, reversing camera, google maps and I was getting sound from all speakers using the radio. However, once I got home and installed Google play music I realised I was only getting sound from the front left speaker. The front right and rear left were extremely low about 5% of the front left, and there was no sound at all from the rear right. I tested this with a few other music apps and the results were identical. I then tried bluetooth, first a phone call and sound was produced correctly in both front speakers. When using bluetooth music, the sound issue returned affecting the same speakers. Lastly I tried a CD and sound played in all speakers, albeit it slightly lower in the rear speakers.
To add more fun to this tale, a few days later I was driving and listening to Google music with the speaker faults and an hour into my journey the front right magically also started to play at full power. The rear speakers were still low but I had sound in the two front speakers and that was an achievement!! I had an appointment back at the car stereo shop the same day for them to investigate, so went along anyway. Turned the engine off, went in the store, came out to show them the miracle, started the car and the sound problem was back again. In the three weeks of owning the stereo the front right has magically corrected itself only once more, failing again after the engine is turned off completely.
I've tried all the obvious things- the balance settings, soft reset, hard reset and today Eonon sent me a software update to fix it and it's still the same after installing it. In fact it's worst as I'm not getting any noticeable sound from the three struggling speakers unless at extremely high volume and even then it's a struggle to hear something. All the speakers in the car are stock, there isn't a subwoofer or external amp and the Eonon headunit replaced the stock stereo. The stereo is plug and play more or less, so there were no wires to figure out. I have seen comments pop up here and there about doing something with the Amp CTR wire, but that seems to be for people who have external amplifiers. Am I missing something or am I looking to deep and it's just a faulty unit which needs to be replaced?
Any help or advice with this appreciated.
Thanks
i have the same unit ( is for Ford Mondeo , right ? ) and i have instaled by my self ....in your place , first i will check if with the original stereo car the speaker works well . If its work , in my opinion , the Eonon unit is definitely faulty . If they work the same way , problem is with the speaker or wires ... i have it problem with the front speaker also and i replaced with a after market one ( Blaupunkt ) some time ago ...
Hi GabiDan. I've since agreed to return the unit with Eonon. It's taken an age to get to this point due to the time difference, their 'interesting' replies and needing to satisfy the various troubleshooting bits they wanted me to do.
Up until this point I'd done the following- soft and hard reset, completely unplugged the unit and reconnected it and most recently installed a patch provided by Eonon. None of which worked. Since removing the Eonon unit and reconnecting the factory Ford 6000CD stereo, sound is fine out of all speakers. So it's definitely a faulty Eonon unit. Everything else was completely fine with the unit, none of the woes I often hear about i.e. sat nav, reverse camera and so on.
Hopefully I have better luck with the replacement unit. Will keep you posted.
Joystik said:
Hi GabiDan. I've since agreed to return the unit with Eonon. It's taken an age to get to this point due to the time difference, their 'interesting' replies and needing to satisfy the various troubleshooting bits they wanted me to do.
Up until this point I'd done the following- soft and hard reset, completely unplugged the unit and reconnected it and most recently installed a patch provided by Eonon. None of which worked. Since removing the Eonon unit and reconnecting the factory Ford 6000CD stereo, sound is fine out of all speakers. So it's definitely a faulty Eonon unit. Everything else was completely fine with the unit, none of the woes I often hear about i.e. sat nav, reverse camera and so on.
Hopefully I have better luck with the replacement unit. Will keep you posted.
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ya , i wish you good loock ...
Replacement stereo received and all is well. Thanks
Mondeo
Hi guys
I am thinking of buying this unit for my mondeo 2012.its the facelift model and i am considering if it will fit. My radio is the ford 6000cd so i am pretty sure it will fit. My dash is the black colour not the silver on the old models. Does anyone have the facelift model?
Is it a good unit as it shows or are there any known problems? Thanks for the help
Hi just read about your sound problems ,I'm having the same issue with a different model of eonon (GA7153A) the interesting thing is that it is a completely different cpu and it is different version of andriod . its got me worried that they can send me a new one. Is your replacement still working?
johnstavrou said:
Hi guys
I am thinking of buying this unit for my mondeo 2012.its the facelift model and i am considering if it will fit. My radio is the ford 6000cd so i am pretty sure it will fit. My dash is the black colour not the silver on the old models. Does anyone have the facelift model?
Is it a good unit as it shows or are there any known problems? Thanks for the help
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According to Eonon's website, it only supports stereos in Mondeo models between 2008 and 2011. Double check on their website or the attached screenshot to see if the stereo you currently have installed is the correct one.
traderdude12 said:
Hi just read about your sound problems ,I'm having the same issue with a different model of eonon (GA7153A) the interesting thing is that it is a completely different cpu and it is different version of andriod . its got me worried that they can send me a new one. Is your replacement still working?
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The replacement stereo has been absolutely fine. My sound problem hasn't returned and I haven't experienced any of the common issues spoken about with defective units.
I think all in all, the process of me retuning the item and receiving my replacement took about 7-10 days. Maybe less.
Go for it and the sooner the better. As they'll ask you to do diagnostic tests, try a firmware patch to fix it, etc. Before you get to the return stage.