I rarely only used my device internet at home, I would always get on wifi but this month seeing my speeds on 5g are better I left wifi off. So the issue I noticed is because I am over 50gb t-mobile blocks 5g and forces me to less speeds. The issue is the device thinks its still on 5g and does not knock down to 4g settings and that means no internet. So image my surprise waking up with missed emails and notifications from social media. Not a big deal really but it would be nice if my device switches automatically instead of me going into settings to change over to 4g.
This what the agent said and it makes sense, but why not slow my 5g to a crawl?
"Thank you for patiently working with me today. I was able to review the account and I can see that the reason for the slow connection with your mobile data is due to that we are on data deprioritization. This means that you are already exceeded the 50 GB of high speed data threshold per month, and you will experience slow mobile data connection. But definitely this will refreshed once your new billing cycle starts.
fearbasel04 said:
I rarely only used my device internet at home, I would always get on wifi but this month seeing my speeds on 5g are better I left wifi off. So the issue I noticed is because I am over 50gb t-mobile blocks 5g and forces me to less speeds. The issue is the device thinks its still on 5g and does not knock down to 4g settings and that means no internet. So image my surprise waking up with missed emails and notifications from social media. Not a big deal really but it would be nice if my device switches automatically instead of me going into settings to change over to 4g.
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Click to collapse
I dont believe it's the data being throttled. I dont use up my 50gb data but sometimes i get no data from 5g and have to change it to lte. I think its an issue with the towers because if i move to a new location it works fine and when going back to the previous location it stops working again. Might be that they are updating the towers or something. Atleast with that location i had issues with it stopped doing it. If lte works for you and 5g doesnt then its probably not being throttled
fearbasel04 said:
This what the agent said and it makes sense, but why not slow my 5g to a crawl?
"Thank you for patiently working with me today. I was able to review the account and I can see that the reason for the slow connection with your mobile data is due to that we are on data deprioritization. This means that you are already exceeded the 50 GB of high speed data threshold per month, and you will experience slow mobile data connection. But definitely this will refreshed once your new billing cycle starts.
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Click to collapse
Doesn't matter if u switch back to 4g lte. Your data will be slowed to 2g speeds until this billing cycle is up. 50gb is a cap if high speed regardless of what network you use.
ErickF said:
I dont believe it's the data being throttled. I dont use up my 50gb data but sometimes i get no data from 5g and have to change it to lte. I think its an issue with the towers because if i move to a new location it works fine and when going back to the previous location it stops working again. Might be that they are updating the towers or something. Atleast with that location i had issues with it stopped doing it. If lte works for you and 5g doesnt then its probably not being throttled
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Click to collapse
The tech promised a workaround and he honestly tried to help but no go. So we pushed it to a higher tech and they made a ticket. Second tech explained even if throttled the device should move down to 4g. Just like you said, its a tower issue that an engineer needs to check out.
strictlyphat said:
Doesn't matter if u switch back to 4g lte. Your data will be slowed to 2g speeds until this billing cycle is up. 50gb is a cap if high speed regardless of what network you use.
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After a second tier tech checked it out, she said it might be a tower issue that a engineer needs to check. She said if there is 5g issue the device should connect to 4g. Seems that 5g is on but not working. What she also said if its throttled it should switch down to other speeds. Are you sure that its not supposed to change?
Hopefully T-mobile continues to look into these "tower issues" - as others have said, 5G on T-mobile is a mess. I've just disabled it completely since it will constantly freeze the data connection on my phones.
Nightwind Hawk said:
Hopefully T-mobile continues to look into these "tower issues" - as others have said, 5G on T-mobile is a mess. I've just disabled it completely since it will constantly freeze the data connection on my phones.
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lol
Nightwind Hawk said:
Hopefully T-mobile continues to look into these "tower issues" - as others have said, 5G on T-mobile is a mess. I've just disabled it completely since it will constantly freeze the data connection on my phones.
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I am pissed with 5g and I understand it's a new, but you are right it freezes and sometimes 4g lte is faster when i run speed tests. I can live with normal speeds, but freezing is not one of them.
My daughter consistently uses 50 to 60 gb a month alone and she never gets throttled.
Sent from my IN2017 using Tapatalk
Nightwind Hawk said:
Hopefully T-mobile continues to look into these "tower issues" - as others have said, 5G on T-mobile is a mess. I've just disabled it completely since it will constantly freeze the data connection on my phones.
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You must be in north\central NJ like me. Lol. Disabled for same reason.
Code:
strictlyphat said:
You must be in north\central NJ like me. Lol. Disabled for same reason.
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I'm in Los Angeles!!! One of their most major cities...
Related
Just in time for the throttling, I've found out that the Wi-Fi on my G2 is not working as it should - even though it is connected to Wi-Fi, it'll still pull data off 3G. Also, after a few hours, the phone will simply claim that no hotspots can be found. A Wi-Fi cycle fixes this.
Yesterday morning, my phone apparently pulled in 1.73GB in 49 minutes over 3G - even though I was at home sitting behind my PC. I don't tether (got a MiFi for that) and I don't do streaming video.
T-Mobile confirmed that there is "an issue" and credited me for all the data plans on my lines, but could not remove the throttling (which brings me down to under EDGE speeds). Their only solution is to wait till the end of the billing cycle.
On my Nexus One, I never went over 2.4GB in a month, and averaged 1.8, but my G2 has already done 5.4GB this month. If I tethered, or did video I'd understand this, but I'm running the exact same apps on the G2 as I did on my N1.
The whole throttling thing is extra annoying, because my original G1 plan offered 10GB, not 5.
And of course, 20 minutes after the SMS about being throttled, I get an email advertising their new 4G network where I live.
Even after the credit, I'm pissed off- because I now have a 4G phone with 2G speeds and nobody able to fix it.
Anyone else seeing rogue data chargers or Wi-Fi issues? I'm trying some apps that claim to "fix" Wi-Fi, so I'll see whether they help reduce my data.
Why would they credit you, t-mobile doesn't charge for data overage on a smartphone.
Sent from my T-Mobile G2 using XDA App
TheMan42 said:
Why would they credit you, t-mobile doesn't charge for data overage on a smartphone.
Sent from my T-Mobile G2 using XDA App
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Because I'm paying for 3G/4G data and now only get EDGE speeds due to a problem on their phone. The confirmed the Wi-Fi issues (it is a known issue in their system). Because there is no way for them to lift the throttling, I now have a period this month where I can't really use this phone outside the house. I barely use minutes, and rely on data for everything I do.
In addition to this, when I switched to the Android 3G plan, the limit was 10GB, and I was not (offiically) informed about the downgrade to 5GB. I'd gladly pay for more than 5GB, but their only option is to deal with it and wait for the next billing cycle.
I've been tethering laptop to my Galaxy Nexus for a while now but recently the download rate has dropped from 12,000 kbps to 200kbps. Oddly enough my upload rate is 10,000kbps. These speeds are while tethered. My data rate on the phone is 21,000kbps down and 19,000kbps. I haven't made any changes to the software on the phone prior to this happening and I've tried tethering different devices.
Any clue what is happening here?
synaesthesics said:
I've been tethering laptop to my Galaxy Nexus for a while now but recently the download rate has dropped from 12,000 kbps to 200kbps. Oddly enough my upload rate is 10,000kbps. These speeds are while tethered. My data rate on the phone is 21,000kbps down and 19,000kbps. I haven't made any changes to the software on the phone prior to this happening and I've tried tethering different devices.
Any clue what is happening here?
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Click to collapse
Is it happening after you have been tethering for a while, say an hour or so. Cause I have had the same issues as well after tethering my laptop for more than an hour. My fear is from what i've heard is starting to track down high data usage for us who have unlimited data plans and not paying the extra for tethering and somehow slowing the connection from 4g to 3g. Although mine gets so slow I cant load up a web page it takes so long.
It only happens when I'm tethering. My phone still has 4g data rates if I'm streaming a video or downloading something.
I've thought that Verizon might be throttling me given that my upload rate is still high, but do they have the ability to determine whether or not traffic is from the phone or from a tethered device?
synaesthesics said:
It only happens when I'm tethering. My phone still has 4g data rates if I'm streaming a video or downloading something.
I've thought that Verizon might be throttling me given that my upload rate is still high, but do they have the ability to determine whether or not traffic is from the phone or from a tethered device?
Click to expand...
Click to collapse
Im certainly no expert but I do know that AT&T has implemented a plan to throttle the unlimited data plan customers down to 3g speeds after they reach 5gig limit till the end of the monthly billing cycle then bring it back up to 4g. I would think that Verizon can and do do this too. Also wouldnt it seem possible that since they require us to pay for tethering and have the ability to turn on or off that feature on our cell phones that they could also have the ability to track down the ones with high data usage and throttle them down? Again I am not an expert but only speak from the experiences I have and heard.
LvnInOC said:
Im certainly no expert but I do know that AT&T has implemented a plan to throttle the unlimited data plan customers down to 3g speeds after they reach 5gig limit till the end of the monthly billing cycle then bring it back up to 4g. I would think that Verizon can and do do this too. Also wouldnt it seem possible that since they require us to pay for tethering and have the ability to turn on or off that feature on our cell phones that they could also have the ability to track down the ones with high data usage and throttle them down? Again I am not an expert but only speak from the experiences I have and heard.
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Click to collapse
But he's on Verizon. And AT&T is throttling all data connections at 3gb or 5gb, not just when you're tethering. OP says he gets his full speeds on the phone but not the tethered device.
If Verizon was going to monitor him for tethering and try to manage the connection, they'd just shut it off and send him a warning email/SMS, not throttle.
Despite tethering and never using Wifi, I haven't exceeded the 5Gb soft cap yet. I don't think I've directly given Verizon a reason to throttle me unless they can tell that my phone is tethering without the feature being on my plan.
This weekend I tried installing different ROMs but all of them have the same low tethering speed.
Tonight my data speed became SO slow. Terrible ping, and very low download and upload speeds. We all know Sprint isn't fast as it is, and this is just horrible. What really is weird about this, is my brothers S3 data speeds haven't changed, and are still normal. Can Sprint slow your data speeds if you download a lot? I didn't think they did, but then again... And, if not maybe someone has an idea for why it's being like this? Could it be that I rooted my phone, and am using a wireless tethering app? I know Sprint has been trying hard to crack down on tethering that's not being paid for.
I did a prl and profile update, but that didn't really do anything.
SeparateElite said:
Tonight my data speed became SO slow. Terrible ping, and very low download and upload speeds. We all know Sprint isn't fast as it is, and this is just horrible. What really is weird about this, is my brothers S3 data speeds haven't changed, and are still normal. Can Sprint slow your data speeds if you download a lot? I didn't think they did, but then again... And, if not maybe someone has an idea for why it's being like this? Could it be that I rooted my phone, and am using a wireless tethering app? I know Sprint has been trying hard to crack down on tethering that's not being paid for.
Click to expand...
Click to collapse
It's probably related to all the network upgrades going on. However...
Read your contract/TOS. Yes they can.
Sprint reserves the right, without notice or limitation, to limit data throughput speeds or quantities or to deny, terminate, end, modify, disconnect, or suspend service if an individual engages in any of the prohibited voice or data uses detailed below or if Sprint, in its sole discretion, determines action is necessary to protect its wireless networks from harm or degradation.
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Click to collapse
billard412 said:
It's probably related to all the network upgrades going on. However...
Read your contract/TOS. Yes they can.
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Click to collapse
I hope it's just network upgrades. My phone seems fine this morning.
Hey guys,
I just switched from Verizon to t mobile and I have a question about their data connection.
I know they have 4g and 4g lte but are you suppose to get data while on regular 4g?
Whenever I'm on 4g I get no data even with full bar. I am currently on Jedi V5.
Thanks in advance.
Yes. Data should work at all times. Even on 4G.
Sent from my Galaxy Note 3
bryanthomas007 said:
Yes. Data should work at all times. Even on 4G.
Sent from my Galaxy Note 3
Click to expand...
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Any idea why there is no internet with full bar on 4g? Or how I can fix it?
hslayer said:
Any idea why there is no internet with full bar on 4g? Or how I can fix it?
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Click to collapse
you need to further explain in detail what is happening on your phone? maybe a video or something.
XxLostSoulxX said:
you need to further explain in detail what is happening on your phone? maybe a video or something.
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Click to collapse
I have full bar on 4g and i try to load page on my browser and it doesn't load, same thing with apps that require internet connection, they will not work
hslayer said:
I have full bar on 4g and i try to load page on my browser and it doesn't load, same thing with apps that require internet connection, they will not work
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Click to collapse
lawl tmobile sucks....no but seriously, i would recheck your apn settings, make sure theyre all in order...otherwise...thats strange, i know that i have LTE all the time, but if i make a phone call, i drop to 4G because the LTE Radio has to be disabled temporarily when im making calls, which is understandable, the only other thing i can think of is T-Mobile being at fault for some kind of issue on their end. but if you can check your apn settings and try again see what you come up with.
the SAME thing happens to me. I believe it has todo where we live? Anyways in my house when I do loose LTE and get even full bars of 4G its worse then 3G. Half the times it says no connection other times it takes forever to load. I tried going in and out of airplaine mode tried turning ut off and on ect. Also tried to dial##2263## and don't work on my phone. Maybe because of the ROM? But yea my 4G is crapppp.
Sent from my SM-N900T using Tapatalk
I also am in the middle of switching over from Verizon to T-Mobile. This is going to be a really hard decision to stay or not. In terms of Data, T-Mobile is no where near Verizon even if they have faster speeds on SOME of their towers. Verizon is very solid and I just always have Data. It isn't something you ever even think about. T-Mobile on the other hand is very hit and miss. When it is good, it is very good but when it isn't, well it isn't.
So to get to you problem, I am seeing the very same thing with my two completely stock Note 3's. I just took a trip this weekend up the cost (Los Angeles to Pismo Beach up HWY 101) so I got to see the how the network does on a trip. for MUCH of the trip, I had a very strong 4G signal but had EXTREMELY slow data speeds, It was basically unusable. Google Maps for example was completely unusable since the map wouldn't update with this extremely slow or no data connection. What I am seeing with T-Mobile is that the connection type indicator such as 4G has 0 to do with what speeds you are going to get. Many of the 4G towers I was on was only giving me download speeds in the range of 0.1 to 0.01 Mbps.
I am within an excellent range for the tower at my house, I can actually see it from my house with no interference between it and me. My speeds on what shows to be a strong 4G signal is Ping = 644 ms, Download = 0.69 Mbps and upload = 0.85 Mbps.But again, on my trip, there were many times that full bars of 4G gave me no response to anything I tried to do that required Data.
T-Mobile may have the fastest speeds when you can get them but there are WAY to many towers and that have 0 to very slow speeds on major highways! You can't even use Google Maps on US HWY 101?
I really want to stay on T-Mobile but coming from Verizon it is a huge step backwards in terms of data reliability. If I do end up staying, I really hope they start concentrating on making the data network actually usable when you are driving around. I would rather have 4 or 5 Mbps of speed on every tower vs 25+ Mbps on some towers sprinkled around that your lucky if you live next to one.
chuko303 said:
the SAME thing happens to me. I believe it has todo where we live? Anyways in my house when I do loose LTE and get even full bars of 4G its worse then 3G. Half the times it says no connection other times it takes forever to load. I tried going in and out of airplaine mode tried turning ut off and on ect. Also tried to dial##2263## and don't work on my phone. Maybe because of the ROM? But yea my 4G is crapppp.
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
if you are running a touchwiz rom its *#2263#
hello, I am a sprint user since January 2015 once I got the phone I immediately rooted it and installed galaxy tools so I will be able to activate the native hotspot feature. for 2 months now my speeds where fantastic bUT for one week now my speeds on the phone R the way the where but tethering speeds have gone down to 0.5 Mbps .
I contacted sprint and asked for my MSL code number and I was able to get the code.I have changed the dss and all the throttle and my speeds on the phone have improved but nothing happened for the tethering speed.
my question is is sprint able to throttle down only the hot spot speed and if so what can I do to get my old speeds?
Pay 4 tethering....[emoji23]
Maybe they are catching on people stealing a service
Sent from my SM-N910P using Tapatalk
I suspect throttling myself but if you reboot your phone the connection usually improves. Each time the data flow chokes... REBOOT. Other than that, Sprint is working on the network/cell sites all the time and you might have to give it a few days for it to go back to normal. For example the last couple of days I have had trouble keeping a LTE signal and tethering has been acting up as well. At times it's great and other times it's not. It's been this way for me for a long time... not just the note 4 but also with the S3 and the Note 2 as well. Ofcourse the Note 4 works with the Sprint Spark network and they're constantly working on the network everywhere. I've yet to figure out how come Sprint isn't able to "fix" the network and make tthings work dependably after a few years now. You'd think after "working on the network" for three years, they might have something respectable accomplished... but that's not the case. They can work on the network for the next ten years and it will still be subpar to pre-paid data service. That's just a shame. But when it does work well, it's definetely good enough for me especially with an unlimited plan. LOL
I've personally haven't had issues with throttle. I did however get a termination letter for using a lot of data. Which i called them about, nothing happened. I did have the unlimited all plan.
danielddube said:
I've personally haven't had issues with throttle. I did however get a termination letter for using a lot of data. Which i called them about, nothing happened. I did have the unlimited all plan.
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Click to collapse
If you don't mind how much data did you use? Typically the only time you get a termination letter is when you use excess of 800mb of data while roaming. I have used over 200gb of data on my note 3 for months in a row (was over the summer in florida where LTE was amazing) and never gotten said letter. However someone I knew had used about 1.2gb while roaming (the contract I believe says 800mb allotted while roaming domestically) and got the same letter a week later.
millerboy3 said:
If you don't mind how much data did you use? Typically the only time you get a termination letter is when you use excess of 800mb of data while roaming. I have used over 200gb of data on my note 3 for months in a row (was over the summer in florida where LTE was amazing) and never gotten said letter. However someone I knew had used about 1.2gb while roaming (the contract I believe says 800mb allotted while roaming domestically) and got the same letter a week later.
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Click to collapse
I think it was around 300gb, but not roaming. It was all on sprint network. They knew they were wrong to send that, they didn't act upon the letter. Last year the service around my work place gotten real bad. I was pretty angry about it. So I flashed the Verizon prl and used about 100gb of roaming 3g data. Never got anything either, I was trying to get kicked out. So, long story short, I am still with sprint. Actually their service has improved greatly in Chicago land area.
I tether all the time multiple devices, never slows down. Tethering at LTE speeds when I need it. I use a ton of data, we all do, all 4 lines. Never had a letter, notice etc. Sprint rocks in my area!
vamvatiras said:
hello, I am a sprint user since January 2015 once I got the phone I immediately rooted it and installed galaxy tools so I will be able to activate the native hotspot feature. for 2 months now my speeds where fantastic bUT for one week now my speeds on the phone R the way the where but tethering speeds have gone down to 0.5 Mbps .
I contacted sprint and asked for my MSL code number and I was able to get the code.I have changed the dss and all the throttle and my speeds on the phone have improved but nothing happened for the tethering speed.
my question is is sprint able to throttle down only the hot spot speed and if so what can I do to get my old speeds?
Click to expand...
Click to collapse
You could speed up your data speed? Could you tell me how ?
Sent from my SM-N910P using XDA Free mobile app
arielovin said:
You could speed up your data speed? Could you tell me how ?
Sent from my SM-N910P using XDA Free mobile app
Click to expand...
Click to collapse
Speed up the data? I want to know TOO!
I never seem to have LTE Hotspot throttling issues here. Using Speedtest.net I actually get consistently faster results on my tethered devices than I do on the Note 4 alone. I usually see between 6-9mbps on phone, and 12-17 mbps on tether! And these results are only with 2-3 signal bars LTE service at my home. This Note 4 with spark puts my old S3 to shame. I think Sprint has actually improved their network in Southern California quite a bit! Spark is much faster than the old regular LTE and seems to hold a lock on the signal much better.