[Q] Rogue data charges, broken Wi-Fi and throttling - G2 and Desire Z Q&A, Help & Troubleshooting

Just in time for the throttling, I've found out that the Wi-Fi on my G2 is not working as it should - even though it is connected to Wi-Fi, it'll still pull data off 3G. Also, after a few hours, the phone will simply claim that no hotspots can be found. A Wi-Fi cycle fixes this.
Yesterday morning, my phone apparently pulled in 1.73GB in 49 minutes over 3G - even though I was at home sitting behind my PC. I don't tether (got a MiFi for that) and I don't do streaming video.
T-Mobile confirmed that there is "an issue" and credited me for all the data plans on my lines, but could not remove the throttling (which brings me down to under EDGE speeds). Their only solution is to wait till the end of the billing cycle.
On my Nexus One, I never went over 2.4GB in a month, and averaged 1.8, but my G2 has already done 5.4GB this month. If I tethered, or did video I'd understand this, but I'm running the exact same apps on the G2 as I did on my N1.
The whole throttling thing is extra annoying, because my original G1 plan offered 10GB, not 5.
And of course, 20 minutes after the SMS about being throttled, I get an email advertising their new 4G network where I live.
Even after the credit, I'm pissed off- because I now have a 4G phone with 2G speeds and nobody able to fix it.
Anyone else seeing rogue data chargers or Wi-Fi issues? I'm trying some apps that claim to "fix" Wi-Fi, so I'll see whether they help reduce my data.

Why would they credit you, t-mobile doesn't charge for data overage on a smartphone.
Sent from my T-Mobile G2 using XDA App

TheMan42 said:
Why would they credit you, t-mobile doesn't charge for data overage on a smartphone.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Because I'm paying for 3G/4G data and now only get EDGE speeds due to a problem on their phone. The confirmed the Wi-Fi issues (it is a known issue in their system). Because there is no way for them to lift the throttling, I now have a period this month where I can't really use this phone outside the house. I barely use minutes, and rely on data for everything I do.
In addition to this, when I switched to the Android 3G plan, the limit was 10GB, and I was not (offiically) informed about the downgrade to 5GB. I'd gladly pay for more than 5GB, but their only option is to deal with it and wait for the next billing cycle.

Related

[Q] Speed Problems with SGN

I have the stock Samsung Galaxy Nexus. AT&T Store put in a new Sim card. I kept my grandfathered data plan. I used Speedtest to check download speeds to confirm my observations.
Using wireless at home, I am getting about 11Mbps download speeds.
With cell phone connection at work or on the road or at the A&T Store - I am getting about 7kbps download speeds.
I went to the AT&T Store. They say there is nothing wrong with my data plan or AT&T linking. The APNs are right. I am on the high speed (HSPA+) network.
I am think that the wireless radio is different from the cell phone radio. If so, then the wireless radio is working right, and maybe the cell phone radio is not? Does this make sense? Is anyone else had this problem and found a solution?
Thanks in advance,
wrayrb said:
I have the stock Samsung Galaxy Nexus. AT&T Store put in a new Sim card. I kept my grandfathered data plan. I used Speedtest to check download speeds to confirm my observations.
Using wireless at home, I am getting about 11Mbps download speeds.
With cell phone connection at work or on the road or at the A&T Store - I am getting about 7kbps download speeds.
I went to the AT&T Store. They say there is nothing wrong with my data plan or AT&T linking. The APNs are right. I am on the high speed (HSPA+) network.
I am think that the wireless radio is different from the cell phone radio. If so, then the wireless radio is working right, and maybe the cell phone radio is not? Does this make sense? Is anyone else had this problem and found a solution?
Thanks in advance,
Click to expand...
Click to collapse
Unless your wireless internet in your house is from a tethered/hotspot device or some sort of "mifi" (does AT&T have these yet?), it will certainly be faster than your cellular connection. That is a function of the backhaul behind your internet connection at home versus the backhaul to the towers your phone is connecting to outside of your home. And even with those towers, each one may have a different load and different server access, and so speed will vary between towers, or even the same tower throughout the day. The wifi radio and cellular radio are separate in the phone, and the difference in speed you are seeing is a difference in the signal delivered to the phone, not the phone's ability to receive signals.
I live in Shaker and i'm getting 5mb/1.5 most of the time. When i head downtown my speeds drop by 2/3.
I'm using the suggested APN settings from this forum.
Thanks for the info.
The rep at the AT&T Store using his iPhone had 8Mbps download speed. Many of the posts here on the forums are reporting cell radio download speeds of 3-8 Mbps.
I realize that download speeds over the cell radio can vary, but when they never go above 7kbps, that suggests the cell radio is defective.
I guess I have to try to exchange the phone, if Expansys will help me.
wrayrb said:
Thanks for the info.
The rep at the AT&T Store using his iPhone had 8Mbps download speed. Many of the posts here on the forums are reporting cell radio download speeds of 3-8 Mbps.
I realize that download speeds over the cell radio can vary, but when they never go above 7kbps, that suggests the cell radio is defective.
I guess I have to try to exchange the phone, if Expansys will help me.
Click to expand...
Click to collapse
Maybe it's defective. Try comparing it to AT&T's Galaxy S II (not the skyrocket!), or the Atrix, or any other HSPA+ Android (should have similar kernel when stock) device in the same location (the iPhone probably routs more power to its antennae since it has a battery-life surplus due to a smaller screen and lack of true multi-tasking/background processing).
My speeds have been dead on with what my Atrix got.
redo your apn's, make sure you're using auto or USA bands and try wcdma only temporarily. In the *#*#4636#*#* menu. The apns I think are under call settings.
Sent from my Galaxy Nexus using xda premium
Well I called AT&T Support. I finally got to 2nd level support. The tech their checked. He finally said there does not appear to be anything wrong with the phone. He said my unlimited data plan (grandfathered from 8 years ago) was the data plan for a feature phone. He asked what I had previous, and I told him an AT&T Tilt, which I ordered with the Media Max 200 Bundle.
He must have scratched his head, but said that the data plan I had did not support smartphones (huhh?), but he could upgrade my data plan to a smartphone plan for an extra $10. I asked about my grandfathered unlimited data, and he said the new smartphone plan would still be unlimited. (GREAT!) And no new contract!
He had me change the APN to the HSDPA one. Then he had me reboot the phone and check speedtest. My download speed was now up to an incredible 1.2Mbps, lots better than 7kbps. So I can live with that. I am not sure why i can't get the 3-5Mbps that others talk about, but this'll do.
Thanks for code reveal, very useful.
The reps are doing something weird trust me (At&t rep here). They're either putting the wrong plan or your device may be defective. If you have unlimited you got to have a 30$ feature called SMT PERSONAL. If its the 2gb plan it should be 2gb for smart phones.
Sent from my Galaxy Nexus using XDA App
wrayrb said:
Well I called AT&T Support. I finally got to 2nd level support. The tech their checked. He finally said there does not appear to be anything wrong with the phone. He said my unlimited data plan (grandfathered from 8 years ago) was the data plan for a feature phone. He asked what I had previous, and I told him an AT&T Tilt, which I ordered with the Media Max 200 Bundle.
He must have scratched his head, but said that the data plan I had did not support smartphones (huhh?), but he could upgrade my data plan to a smartphone plan for an extra $10. I asked about my grandfathered unlimited data, and he said the new smartphone plan would still be unlimited. (GREAT!) And no new contract!
He had me change the APN to the HSDPA one. Then he had me reboot the phone and check speedtest. My download speed was now up to an incredible 1.2Mbps, lots better than 7kbps. So I can live with that. I am not sure why i can't get the 3-5Mbps that others talk about, but this'll do.
Thanks for code reveal, very useful.
Click to expand...
Click to collapse
lol at incredible 1.2 mbps. Check your speed at 2am when its not peak and tell us. Either you're in congested area or something else is wrong.
Sent from my Galaxy Nexus using xda premium
Jesseownzzz said:
The reps are doing something weird trust me (At&t rep here). They're either putting the wrong plan or your device may be defective. If you have unlimited you got to have a 30$ feature called SMT PERSONAL. If its the 2gb plan it should be 2gb for smart phones.
Click to expand...
Click to collapse
I did get an $30 smartphone unlimited plan (old one was $20.). Is "SMT PERSONAL" some add on feature in addition to Smartphone Unlimited Plan?
Thanks for all the feedback. I have a callback scheduled Mon at work when I'll have a better connection. Data from home generally sucks anyway
Sent from my Galaxy Nexus using xda premium

[Q] Slow Tethering Speed

I've been tethering laptop to my Galaxy Nexus for a while now but recently the download rate has dropped from 12,000 kbps to 200kbps. Oddly enough my upload rate is 10,000kbps. These speeds are while tethered. My data rate on the phone is 21,000kbps down and 19,000kbps. I haven't made any changes to the software on the phone prior to this happening and I've tried tethering different devices.
Any clue what is happening here?
synaesthesics said:
I've been tethering laptop to my Galaxy Nexus for a while now but recently the download rate has dropped from 12,000 kbps to 200kbps. Oddly enough my upload rate is 10,000kbps. These speeds are while tethered. My data rate on the phone is 21,000kbps down and 19,000kbps. I haven't made any changes to the software on the phone prior to this happening and I've tried tethering different devices.
Any clue what is happening here?
Click to expand...
Click to collapse
Is it happening after you have been tethering for a while, say an hour or so. Cause I have had the same issues as well after tethering my laptop for more than an hour. My fear is from what i've heard is starting to track down high data usage for us who have unlimited data plans and not paying the extra for tethering and somehow slowing the connection from 4g to 3g. Although mine gets so slow I cant load up a web page it takes so long.
It only happens when I'm tethering. My phone still has 4g data rates if I'm streaming a video or downloading something.
I've thought that Verizon might be throttling me given that my upload rate is still high, but do they have the ability to determine whether or not traffic is from the phone or from a tethered device?
synaesthesics said:
It only happens when I'm tethering. My phone still has 4g data rates if I'm streaming a video or downloading something.
I've thought that Verizon might be throttling me given that my upload rate is still high, but do they have the ability to determine whether or not traffic is from the phone or from a tethered device?
Click to expand...
Click to collapse
Im certainly no expert but I do know that AT&T has implemented a plan to throttle the unlimited data plan customers down to 3g speeds after they reach 5gig limit till the end of the monthly billing cycle then bring it back up to 4g. I would think that Verizon can and do do this too. Also wouldnt it seem possible that since they require us to pay for tethering and have the ability to turn on or off that feature on our cell phones that they could also have the ability to track down the ones with high data usage and throttle them down? Again I am not an expert but only speak from the experiences I have and heard.
LvnInOC said:
Im certainly no expert but I do know that AT&T has implemented a plan to throttle the unlimited data plan customers down to 3g speeds after they reach 5gig limit till the end of the monthly billing cycle then bring it back up to 4g. I would think that Verizon can and do do this too. Also wouldnt it seem possible that since they require us to pay for tethering and have the ability to turn on or off that feature on our cell phones that they could also have the ability to track down the ones with high data usage and throttle them down? Again I am not an expert but only speak from the experiences I have and heard.
Click to expand...
Click to collapse
But he's on Verizon. And AT&T is throttling all data connections at 3gb or 5gb, not just when you're tethering. OP says he gets his full speeds on the phone but not the tethered device.
If Verizon was going to monitor him for tethering and try to manage the connection, they'd just shut it off and send him a warning email/SMS, not throttle.
Despite tethering and never using Wifi, I haven't exceeded the 5Gb soft cap yet. I don't think I've directly given Verizon a reason to throttle me unless they can tell that my phone is tethering without the feature being on my plan.
This weekend I tried installing different ROMs but all of them have the same low tethering speed.

[Q] anybody else get " the letter"

i just got my letter (about my unlocked phone/ wifi tethering ). the same day i got my new S3,
the phone is nice but cleveland has no LTE...and won't until mid 2013
i've been with sprint 10 years so if they terminate F U C K ' E M
i'll get the Galaxy note 2 (cheap ) / wit a new contract.:highfive:
How much data did you use while tethering?
Sent from my SPH-L710 using xda app-developers app
I had that letter numerous time with my Epic. I used roam control and strictly roamed for 3 months straight. Nothing ever came off it though. No Sprint data, 10gb a month of roaming data.
Sent from my SPH-L710 using xda app-developers app
It would be nice if their network was at least useable enough that you don't have to force roaming just to check your email or load a damn Facebook page.
BWFBezerk said:
I had that letter numerous time with my Epic. I used roam control and strictly roamed for 3 months straight. Nothing ever came off it though. No Sprint data, 10gb a month of roaming data.
Click to expand...
Click to collapse
that's a lot. maybe if people had consideration and didn't abuse tethering it would be included in the plans.. obliviously downloading 10gb of data while roaming seems blatantly excessive. surprised they didn't pull the plug, perhaps it takes a bit for the system to raise a flag. the fees must be costing them more than you're worth having as a customer, as harsh as that may sound..
I'd rather use roam control and get 3g Verizon speed, instead of 1 bar of Sprint 3g. So if they upped their network then I wouldn't have to. I'm not complaining though, just giving op my situation.
I wasn't tethering though. Just lots of high quality Spotify. I don't think they'd even know the difference.
Sent from my SPH-L710 using xda app-developers app
I got the phone call from sprint about 5 months ago, after only one month of high roaming data (was using samsung epic 4g touch at the time). I wasn't force roaming. I was just doing my usual work, home, kids stuff routine. That's how bad the sprint signals are in pockets of where I live. So for one month I used 6g of data roaming, which is my monthly average. Pandora, email and facebook.
In fact, my house, which is about 6 blocks from LTE coverage is a dead zone with roaming only (even with an air rave).
I reverted the modem back a couple versions the next month and problem was solved, of course with much slower data.
What I don't really understand is how sprint can know that the 2 mile stretch of area I live and work in is a deadzone and still give me crap for it. Basically, the rep said turn roaming off and have no service, or terminate. I like sprint, I've got 6 lines. It's the only carrier i can afford. I never call to complain, specifically because of that. I am happy with what I get.
Sent from my SPH-L710 using xda app-developers app
i live in Michigan and have no 4G service. I pay $10/mo for "premium data" services. IDK about you but 3G speeds so slow that you dont even wanna use data is hardly "premium". i only use about 1.5GB/month. I am sure as soon as 4G LTE becomes available for me (end of year or early next year) i will get the same letter/call from them.
dgn_sandibalz said:
I got the phone call from sprint about 5 months ago, after only one month of high roaming data (was using samsung epic 4g touch at the time). I wasn't force roaming. I was just doing my usual work, home, kids stuff routine. That's how bad the sprint signals are in pockets of where I live. So for one month I used 6g of data roaming, which is my monthly average. Pandora, email and facebook.
In fact, my house, which is about 6 blocks from LTE coverage is a dead zone with roaming only (even with an air rave).
I reverted the modem back a couple versions the next month and problem was solved, of course with much slower data.
What I don't really understand is how sprint can know that the 2 mile stretch of area I live and work in is a deadzone and still give me crap for it. Basically, the rep said turn roaming off and have no service, or terminate. I like sprint, I've got 6 lines. It's the only carrier i can afford. I never call to complain, specifically because of that. I am happy with what I get.
Click to expand...
Click to collapse
the thing that gets me is why don't they at least give out some numbers on how much you're allowed to roam data.. or are people not allowed data roaming at all?
i also assume if you tether, unless you do some type of work around on the device they can tell whether it's tethering or normal phone data.
Call to action!
TO ALL!!!! this is a call to action. I too, like many others are experiencing unacceptable data speeds while on 3G and in great reception while using the Galaxy S III. the speeds I should be receiving are 1.5-3 MB/s but instead I am receiving around 128Kb/s in the city and within excellent service. We all have to pay a 'Premium Data Add-On' charges just to own these phones and this is unacceptable. Please write an Email to [email protected], vice president of customer experience at sprint and let him know what you are experiencing. Maybe if enough pissed off customers write, they will finally listen!
4g4me said:
TO ALL!!!! this is a call to action. I too, like many others are experiencing unacceptable data speeds while on 3G and in great reception while using the Galaxy S III. the speeds I should be receiving are 1.5-3 MB/s but instead I am receiving around 128Kb/s in the city and within excellent service. We all have to pay a 'Premium Data Add-On' charges just to own these phones and this is unacceptable. Please write an Email to [email protected], vice president of customer experience at sprint and let him know what you are experiencing. Maybe if enough pissed off customers write, they will finally listen!
Click to expand...
Click to collapse
That's a good idea. Cause I was thinking of doing the data roaming thing here and there when I need too. Some parts of Long Island is like a dead zone for Sprint. Esp, where I use to work. Now I work in New York City, signal is great there, but still tends to be funky and speeds are different (enough to notice) with all full bars. My friend who has Verizon, goes through his pandora, without skips, or downloads much quicker. I am just trying to wait it out for this 4G move to take place so my $10.00 extra a month addition won't feel that bad.....but its taking them forever!
It does suck. I've been paying the "premium" data few now for almost 3 years. I've never had had 4g and my 3g is pretty terrible.
Sent from my SPH-L710 using xda app-developers app
tft said:
the thing that gets me is why don't they at least give out some numbers on how much you're allowed to roam data.. or are people not allowed data roaming at all?
i also assume if you tether, unless you do some type of work around on the device they can tell whether it's tethering or normal phone data.
Click to expand...
Click to collapse
They do its in your contract. And to the previous guy. 1.5GB of data is a lot for someone who doesn't get signal...
Sent from my SPH-L710 using XDA Premium HD app
Use the hell out your phone tethering included, we pay way more than it cost to use data. Roaning cost them money that's why the carrier get mad, but on there network they could careless. Most people ain't power users only most people on xda, well in the real world we make up a small group I highly doubt we would interrupt service. Sprint 3g is just slow it don't matter if 1500 people are connected or just 2 it sucks. I Been tethering over 20 gigs a month along time atleast five years. That's not a lot when you consider downloading games from gameloft downloading roms on xda tethering to use your xbox 360 online watching netfrix and so on. It needs to be unlimited all times free tethering an all I rather pay more for that.
Sent from my Nexus 7 using XDA Premium App
Since Dec 16,2012-Jan 9, 2013 I have used 20.40GB and have not received any letters from sprint
Patrickw6789 said:
Since Dec 16,2012-Jan 9, 2013 I have used 20.40GB and have not received any letters from sprint
Click to expand...
Click to collapse
I am trying to roam using roam control but my GS3 won't get a signal in Chicago. I others on here roaming fine. I'm using version 2.6.2 which is the latest version. I have the app set to Samsung GS3. What can I do to get this working?

[Q] is Sprint throttling native hotspot?

hello, I am a sprint user since January 2015 once I got the phone I immediately rooted it and installed galaxy tools so I will be able to activate the native hotspot feature. for 2 months now my speeds where fantastic bUT for one week now my speeds on the phone R the way the where but tethering speeds have gone down to 0.5 Mbps .
I contacted sprint and asked for my MSL code number and I was able to get the code.I have changed the dss and all the throttle and my speeds on the phone have improved but nothing happened for the tethering speed.
my question is is sprint able to throttle down only the hot spot speed and if so what can I do to get my old speeds?
Pay 4 tethering....[emoji23]
Maybe they are catching on people stealing a service
Sent from my SM-N910P using Tapatalk
I suspect throttling myself but if you reboot your phone the connection usually improves. Each time the data flow chokes... REBOOT. Other than that, Sprint is working on the network/cell sites all the time and you might have to give it a few days for it to go back to normal. For example the last couple of days I have had trouble keeping a LTE signal and tethering has been acting up as well. At times it's great and other times it's not. It's been this way for me for a long time... not just the note 4 but also with the S3 and the Note 2 as well. Ofcourse the Note 4 works with the Sprint Spark network and they're constantly working on the network everywhere. I've yet to figure out how come Sprint isn't able to "fix" the network and make tthings work dependably after a few years now. You'd think after "working on the network" for three years, they might have something respectable accomplished... but that's not the case. They can work on the network for the next ten years and it will still be subpar to pre-paid data service. That's just a shame. But when it does work well, it's definetely good enough for me especially with an unlimited plan. LOL
I've personally haven't had issues with throttle. I did however get a termination letter for using a lot of data. Which i called them about, nothing happened. I did have the unlimited all plan.
danielddube said:
I've personally haven't had issues with throttle. I did however get a termination letter for using a lot of data. Which i called them about, nothing happened. I did have the unlimited all plan.
Click to expand...
Click to collapse
If you don't mind how much data did you use? Typically the only time you get a termination letter is when you use excess of 800mb of data while roaming. I have used over 200gb of data on my note 3 for months in a row (was over the summer in florida where LTE was amazing) and never gotten said letter. However someone I knew had used about 1.2gb while roaming (the contract I believe says 800mb allotted while roaming domestically) and got the same letter a week later.
millerboy3 said:
If you don't mind how much data did you use? Typically the only time you get a termination letter is when you use excess of 800mb of data while roaming. I have used over 200gb of data on my note 3 for months in a row (was over the summer in florida where LTE was amazing) and never gotten said letter. However someone I knew had used about 1.2gb while roaming (the contract I believe says 800mb allotted while roaming domestically) and got the same letter a week later.
Click to expand...
Click to collapse
I think it was around 300gb, but not roaming. It was all on sprint network. They knew they were wrong to send that, they didn't act upon the letter. Last year the service around my work place gotten real bad. I was pretty angry about it. So I flashed the Verizon prl and used about 100gb of roaming 3g data. Never got anything either, I was trying to get kicked out. So, long story short, I am still with sprint. Actually their service has improved greatly in Chicago land area.
I tether all the time multiple devices, never slows down. Tethering at LTE speeds when I need it. I use a ton of data, we all do, all 4 lines. Never had a letter, notice etc. Sprint rocks in my area!
vamvatiras said:
hello, I am a sprint user since January 2015 once I got the phone I immediately rooted it and installed galaxy tools so I will be able to activate the native hotspot feature. for 2 months now my speeds where fantastic bUT for one week now my speeds on the phone R the way the where but tethering speeds have gone down to 0.5 Mbps .
I contacted sprint and asked for my MSL code number and I was able to get the code.I have changed the dss and all the throttle and my speeds on the phone have improved but nothing happened for the tethering speed.
my question is is sprint able to throttle down only the hot spot speed and if so what can I do to get my old speeds?
Click to expand...
Click to collapse
You could speed up your data speed? Could you tell me how ?
Sent from my SM-N910P using XDA Free mobile app
arielovin said:
You could speed up your data speed? Could you tell me how ?
Sent from my SM-N910P using XDA Free mobile app
Click to expand...
Click to collapse
Speed up the data? I want to know TOO!
I never seem to have LTE Hotspot throttling issues here. Using Speedtest.net I actually get consistently faster results on my tethered devices than I do on the Note 4 alone. I usually see between 6-9mbps on phone, and 12-17 mbps on tether! And these results are only with 2-3 signal bars LTE service at my home. This Note 4 with spark puts my old S3 to shame. I think Sprint has actually improved their network in Southern California quite a bit! Spark is much faster than the old regular LTE and seems to hold a lock on the signal much better.

heavy t-mobile 5g users

I rarely only used my device internet at home, I would always get on wifi but this month seeing my speeds on 5g are better I left wifi off. So the issue I noticed is because I am over 50gb t-mobile blocks 5g and forces me to less speeds. The issue is the device thinks its still on 5g and does not knock down to 4g settings and that means no internet. So image my surprise waking up with missed emails and notifications from social media. Not a big deal really but it would be nice if my device switches automatically instead of me going into settings to change over to 4g.
This what the agent said and it makes sense, but why not slow my 5g to a crawl?
"Thank you for patiently working with me today. I was able to review the account and I can see that the reason for the slow connection with your mobile data is due to that we are on data deprioritization. This means that you are already exceeded the 50 GB of high speed data threshold per month, and you will experience slow mobile data connection. But definitely this will refreshed once your new billing cycle starts.
fearbasel04 said:
I rarely only used my device internet at home, I would always get on wifi but this month seeing my speeds on 5g are better I left wifi off. So the issue I noticed is because I am over 50gb t-mobile blocks 5g and forces me to less speeds. The issue is the device thinks its still on 5g and does not knock down to 4g settings and that means no internet. So image my surprise waking up with missed emails and notifications from social media. Not a big deal really but it would be nice if my device switches automatically instead of me going into settings to change over to 4g.
Click to expand...
Click to collapse
I dont believe it's the data being throttled. I dont use up my 50gb data but sometimes i get no data from 5g and have to change it to lte. I think its an issue with the towers because if i move to a new location it works fine and when going back to the previous location it stops working again. Might be that they are updating the towers or something. Atleast with that location i had issues with it stopped doing it. If lte works for you and 5g doesnt then its probably not being throttled
fearbasel04 said:
This what the agent said and it makes sense, but why not slow my 5g to a crawl?
"Thank you for patiently working with me today. I was able to review the account and I can see that the reason for the slow connection with your mobile data is due to that we are on data deprioritization. This means that you are already exceeded the 50 GB of high speed data threshold per month, and you will experience slow mobile data connection. But definitely this will refreshed once your new billing cycle starts.
Click to expand...
Click to collapse
Doesn't matter if u switch back to 4g lte. Your data will be slowed to 2g speeds until this billing cycle is up. 50gb is a cap if high speed regardless of what network you use.
ErickF said:
I dont believe it's the data being throttled. I dont use up my 50gb data but sometimes i get no data from 5g and have to change it to lte. I think its an issue with the towers because if i move to a new location it works fine and when going back to the previous location it stops working again. Might be that they are updating the towers or something. Atleast with that location i had issues with it stopped doing it. If lte works for you and 5g doesnt then its probably not being throttled
Click to expand...
Click to collapse
The tech promised a workaround and he honestly tried to help but no go. So we pushed it to a higher tech and they made a ticket. Second tech explained even if throttled the device should move down to 4g. Just like you said, its a tower issue that an engineer needs to check out.
strictlyphat said:
Doesn't matter if u switch back to 4g lte. Your data will be slowed to 2g speeds until this billing cycle is up. 50gb is a cap if high speed regardless of what network you use.
Click to expand...
Click to collapse
After a second tier tech checked it out, she said it might be a tower issue that a engineer needs to check. She said if there is 5g issue the device should connect to 4g. Seems that 5g is on but not working. What she also said if its throttled it should switch down to other speeds. Are you sure that its not supposed to change?
Hopefully T-mobile continues to look into these "tower issues" - as others have said, 5G on T-mobile is a mess. I've just disabled it completely since it will constantly freeze the data connection on my phones.
Nightwind Hawk said:
Hopefully T-mobile continues to look into these "tower issues" - as others have said, 5G on T-mobile is a mess. I've just disabled it completely since it will constantly freeze the data connection on my phones.
Click to expand...
Click to collapse
lol
Nightwind Hawk said:
Hopefully T-mobile continues to look into these "tower issues" - as others have said, 5G on T-mobile is a mess. I've just disabled it completely since it will constantly freeze the data connection on my phones.
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I am pissed with 5g and I understand it's a new, but you are right it freezes and sometimes 4g lte is faster when i run speed tests. I can live with normal speeds, but freezing is not one of them.
My daughter consistently uses 50 to 60 gb a month alone and she never gets throttled.
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Nightwind Hawk said:
Hopefully T-mobile continues to look into these "tower issues" - as others have said, 5G on T-mobile is a mess. I've just disabled it completely since it will constantly freeze the data connection on my phones.
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You must be in north\central NJ like me. Lol. Disabled for same reason.
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strictlyphat said:
You must be in north\central NJ like me. Lol. Disabled for same reason.
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I'm in Los Angeles!!! One of their most major cities...

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