Help Pls : voice calls dropping out - Samsung Galaxy Note 10+ Questions & Answers

Hi Everyone,
Bit of help please.
Having a nightmare with voice calls. Most times the caller can't hear my voice when I answer or dial out. Phone needs a reboot for it to work properly for one call.
Then during the first call (after rebooting), the call with randomly go silent.
Tried with and without Wifi Calling, VoLTE, 5G.
Even hard reset my phone to a vanilla installation.
Any ideas please
TIA
SM-N976B
CTD1
XEU/XEU/BTU
1 May 20 patch
UK 3 Network
Sent from my SM-T835 using Tapatalk

Have you tried using another sim? I once had a similar problem and the sim card was the culprit, try it

winol said:
Have you tried using another sim? I once had a similar problem and the sim card was the culprit, try it
Click to expand...
Click to collapse
Thank you, just ordered a replacement sim. Fingers crossed.
Sent from my SM-T835 using Tapatalk

Related

[Q] Strange: I hear the Caller before I pick up the pohe

Hi All! (pohe = phone)
I have a strange "problem": sometimes when I receive a call, I hear the caller's voice before I pick up the phone. I hear that she or he is breathing, speaks to somebody, etc. Same thing as in this video: http://www.youtube.com/watch?v=V5W0OWDPhn0
How is it? Do You know something about it?
Now I use LeeDroid 2.2, but the same thing happened with the stock ROM, so I don't think it's ROM-related...but who knows...
Thanks!
There is a similar thread http://forum.xda-developers.com/showthread.php?t=745969
But without a solution.
eicastic1 said:
I've narrowed this down in my case to it being an issue with receiving calls from the AT&T mobile network. All the calls I've received that do this are from AT&T users or Net 10 users (which are using the AT&T network). No issues with calls from other Sprint users, Verizon, etc. As of now, Sprint hasn't been able to offer a fix.
Click to expand...
Click to collapse
So it might be an issue with the carrier not the phone or rom, maybe the sim, don't know.
Thanks for Your answer, I'll check this tread.
Sent from my HTC Desire using XDA App

NOTE II - Emergency Calls Only - Help Needed

Note II randomly has emergency call only ... i have signal bars but cant use phone text data anything
- i reset to stock rom via odin (only flashed a pda) - didn't fix
-tried another sim in it - same result
- my sim works
- phone is not stolen
- factory reset
- checked APN
- Airplane mode, reboot etc. all done
anybody have any ideas how i got to this? just switched from an iphone kinda dissapointed right now .thanks for help!
What did you do prior to having this problem?? Did you flash a Rom? And it started a lil while after that? Kinda need lil more info.
Is the phone used? Could b many things.
I'll say this if you just got the phone, and it's from a retail store return it and get another one.
Sent from my SAMSUNG-SGH-I317 using Xparent SkyBlue Tapatalk 2
Ignore me
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
More info...we need more info....
Did you check your modem ??
Did not see that on your list of repairs....and if it's wrong....no data.
Was your Odin rom complete with the baseband ????
I am having the exact same problem.
I literally didn't do anything for this to start happening. I use the I317 model of the Note 2 (obviously)
In the past couple of weeks, I am constantly losing reception for long periods of time and getting the same emergency calls only message.
I have bars as well, but don't see HSPA+ or LTE arrows... indicating data.... I don't receive texts / texts won't send.... etc. Can't use data reliant programs.
I'm beginning to get severely annoyed. Reception will eventually lock back on after about 2 hours.. .and I'll get all my alerts at once etc...
Very very annoying, why is this happening. I never did anything
This has happened to me twice.
The first time I had to restart the phone.
The second time I just tried again and it worked.
It was about two weeks between occurrences.
Never rooted.
Running stock UCAMA4.
No idea how to help you I just know what happened to me.
Network changes and downtime are not uncommon either as they upgrade and change often.
Not sure really, just thinking out loud. ...g
The only time this happens to me is when I forget to pay the bill...
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
LittleRedDot said:
The only time this happens to me is when I forget to pay the bill...
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Click to expand...
Click to collapse
Donno how this helps?
twanskys204 said:
Donno how this helps?
Click to expand...
Click to collapse
Piss off.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
twanskys204 said:
Donno how this helps?
Click to expand...
Click to collapse
+1 :thumbup:
It's always the same no positive response!!!
Sent from my SAMSUNG-SGH-I317 using Xparent SkyBlue Tapatalk 2
I'm having the same problem as the original user. Here's the background:
I bought an AT&T unlocked phone to use with my T-Mobile account. Worked fine.
Decided to root it & remove bloatware.
Immediately upon rooting, I noticed several problems, including no network access. Decided to restore to original condition.
Flashed the complete factory default, from SamMobile, using Odin. Upon completion did a factory reset.
Most of the bugs caused by original rooting seemed to be solved. But still cannot make calls.
Upon turning it on, I get the "no network access" symbol, then I get bars, but only a couple. Any calls yield "emergency calls only" message.
I unlocked the phone again to make sure that hadn't been undone, but no change.
If I go to settings, more settings, mobile networks, network operators, default settings, manual; then it finds AT&T and 3116600.
If I do the same to my spouse's phone (same phone, same network, just never rooted) it also finds T-Mobile.
How do I get my phone to find the T-Mobile network again?
Please keep in mind that I am very green at this. All I know is what I have learned from reading online material for the last two weeks, so please try to offer any instructions as clearly and simply as possible. Thank you very much!
If the phone says "no sim inserted", your sim tray might be defective (happened to me)
if it says no network access (emergency calls only) then theres some other problem
It doesn't say anything about the sim. And actually it doesn't say anything about the network. When I first turn it on, the "no" icon (zero slash) displays in the tray. Then it gets some bars, but if I dial a call, it displays "emergency calls only".
lol guys....
UncleChewie said:
It doesn't say anything about the sim. And actually it doesn't say anything about the network. When I first turn it on, the "no" icon (zero slash) displays in the tray. Then it gets some bars, but if I dial a call, it displays "emergency calls only".
Click to expand...
Click to collapse
same problem here ...and same problem 2 weeks ago.... and onesly i soved this but i don t remeber how.... now i try and when i we succseed i will tell you how.
in my opinion is a rom - modem problem..... connection... because not allroms are compatible with alll modem .... i willwrite sooon i solve this ...this night .... hoplly not all the night ...
Emergency calls only
I have same situation. I downloaded firmware from switzerland, then at first it looks working,then I saw the problem which is,
phone cannot connect to operator.
instead when I search for mobile networks it can find it,but cant connect.Then I realised the firmware I used did simlock on my phone
After that I tried all firmwares which is related with my region Turkey. it did not work.
I went to phone tecnical shop to repair it. They fixed it,BUT I could not upgrade sammsung software,because its modified firmware. Even if I want to change firmware again I am having same connection problem. I asked the guy who fixed the phone,how did he repaired, he said only way that to fix it,we have to have sammsungbox, sambox,or I have to change motherboard he said.
UncleChewie said:
I'm having the same problem as the original user. Here's the background:
I bought an AT&T unlocked phone to use with my T-Mobile account. Worked fine.
Decided to root it & remove bloatware.
Immediately upon rooting, I noticed several problems, including no network access. Decided to restore to original condition.
Flashed the complete factory default, from SamMobile, using Odin. Upon completion did a factory reset.
Most of the bugs caused by original rooting seemed to be solved. But still cannot make calls.
Upon turning it on, I get the "no network access" symbol, then I get bars, but only a couple. Any calls yield "emergency calls only" message.
I unlocked the phone again to make sure that hadn't been undone, but no change.
If I go to settings, more settings, mobile networks, network operators, default settings, manual; then it finds AT&T and 3116600.
If I do the same to my spouse's phone (same phone, same network, just never rooted) it also finds T-Mobile.
How do I get my phone to find the T-Mobile network again?
Please keep in mind that I am very green at this. All I know is what I have learned from reading online material for the last two weeks, so please try to offer any instructions as clearly and simply as possible. Thank you very much!
Click to expand...
Click to collapse
If the phone is unlocked it should find T mobile just fine but, you will not have 3g unless you flash the aws mod to use tmobile 3g. My note is unlocked and when I put a tmobile sim in it takes a few minutes for it to connect to the tmobile network.
Once you unlock a phone rooting and flashing roms won't affect the sim unlock.
Sent from my SAMSUNG-SGH-I317 using XDA Premium 4 mobile app
Cunay,
What did u fix exactly. I have a similar problem
Sent from my SAMSUNG-SGH-I317 using xda premium
Try this...
Just a thought but you can try shutting down phone, pulling out SIM card and gently use a pencil eraser to clean the gold contacts on it. Make sure that you blow/brush off any eraser particles. Put SIM back in and make sure it is in there correctly. Power on and hope for the best. Unless your service is shut down seems most "Emergency Calls Only" errors are from SIM card issues. May have to replace the SIM. No guarantees but worth a shot
Worldgod said:
Just a thought but you can try shutting down phone, pulling out SIM card and gently use a pencil eraser to clean the gold contacts on it. Make sure that you blow/brush off any eraser particles. Put SIM back in and make sure it is in there correctly. Power on and hope for the best. Unless your service is shut down seems most "Emergency Calls Only" errors are from SIM card issues. May have to replace the SIM. No guarantees but worth a shot
Click to expand...
Click to collapse
Worldgod,
I am using a new SIM i got it last week as a check, with same results, weak signal that frequently drops especially indoors.
Thxs

Call issues on AT&T

Hey - I've had 2 different Desire Eyes and they both have had incoming call issues. I didn't get a call all weekend into my phone, but I got lot of people saying they tried calling 2 or 3 times and got nothing. Anyone else having this issue?
I don't have any issues with my Desire. Have you tried putting your SIM in a different device for a little while to see if the issue persists? It could be your provider.
ShadowCodeGaming said:
I don't have any issues with my Desire. Have you tried putting your SIM in a different device for a little while to see if the issue persists? It could be your provider.
Click to expand...
Click to collapse
I haven't tried that, though I have tried multiple sim cards from my current provider and the backup Nokia 521 I was using while the warrenty was being processed worked perfectly (well, the calls did... It has Windows 10 on it, so the rest was a bit glitchy, haha).
Anything else you can think of that I should try? I could get AT&T to unlock the phone (since I purchased it off contract) and try another carrier, but I'm not too interested in setting up another service just to test to see if it's the phone.
mstrblueskys said:
I haven't tried that, though I have tried multiple sim cards from my current provider and the backup Nokia 521 I was using while the warrenty was being processed worked perfectly (well, the calls did... It has Windows 10 on it, so the rest was a bit glitchy, haha).
Anything else you can think of that I should try? I could get AT&T to unlock the phone (since I purchased it off contract) and try another carrier, but I'm not too interested in setting up another service just to test to see if it's the phone.
Click to expand...
Click to collapse
I do have exactly the same issue. I can make calls but cannot receive them. I've tried with both Skydragon v.2 and v.3 with stock kernel and with custom one v.004. I'm still investigating but so far not luck! Thanks.
Hey mstrblueskys, I had the same issue and after going to a long troubleshooting process with an AT&T representative, we figured out the issue. Hd voice service was causing this so they disabled it in my account and now I can receive calls without issues. How it helps you.
Thanks.
mstrblueskys said:
Hey - I've had 2 different Desire Eyes and they both have had incoming call issues. I didn't get a call all weekend into my phone, but I got lot of people saying they tried calling 2 or 3 times and got nothing. Anyone else having this issue?
Click to expand...
Click to collapse
sammor20 said:
Hey mstrblueskys, I had the same issue and after going to a long troubleshooting process with an AT&T representative, we figured out the issue. Hd voice service was causing this so they disabled it in my account and now I can receive calls without issues. How it helps you.
Thanks.
Click to expand...
Click to collapse
I just talked to them too. Turned off HD voice and bam - perfect.
Turning off HD Voice?
mstrblueskys said:
I just talked to them too. Turned off HD voice and bam - perfect.
Click to expand...
Click to collapse
I'm rooted with Skydragon 3.0, and having the same issue. Could you talk me through which menus you navigated through to get to HD Voice-off? Thanks in advance!!
redbullmed said:
I'm rooted with Skydragon 3.0, and having the same issue. Could you talk me through which menus you navigated through to get to HD Voice-off? Thanks in advance!!
Click to expand...
Click to collapse
You have to call in. That's the only option.
I was having receiving call issue after installing stock Sense 7 Marshmallow. Problem solved after HD voice is disabled.

No Sound during cellular calls HELP!!!

Samsung Galaxy S4 no sound during calls, tried everything , google app, reset, firmware update, even changed the sim card port.
Still same issue the sound works only true Bluetooth !!!
Please help!!!
Was the phone ever dropped? Opened the phone and checked for loose connections? External speaker works on calls?
audit13 said:
Was the phone ever dropped? Opened the phone and checked for loose connections? External speaker works on calls?
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Click to collapse
The phone was never dropped, sound works perfect on Skype calls or whats up calls,voice recorder or anything else, as i mentioned before sound not working ONLY on cellular calls! neither external speaker, i can talk only with Bluetooth connected.
I'm expwriencing the same issue. I did some search for older threads and found a couple of aolutions. One guys solved the problem by changing motherboard from a used ebay phone. Another guys changed the sim card reader. I was running CM13 when this happened flashed stock latest stock firmware with odin and issue still persists, is definately a hardware problem. Everything began after droping my phone at work.
Sent from my SGH-M919 using Tapatalk
juan_carlos__007 said:
I'm expwriencing the same issue. I did some search for older threads and found a couple of aolutions. One guys solved the problem by changing motherboard from a used ebay phone. Another guys changed the sim card reader. I was running CM13 when this happened flashed stock latest stock firmware with odin and issue still persists, is definately a hardware problem. Everything began after droping my phone at work.
Sent from my SGH-M919 using Tapatalk
Click to expand...
Click to collapse
Indeed, just replaced the sim card reader and audio now works during carrier phone calls. Hope this helps others.
Sent from my SGH-M919 using Tapatalk

Outbound audio not working over phone calls

Hi I'm having a problem with phone calls - I can hear the other party but they can't hear me. I downloaded a patched google dialer which did not solve the problem. What else can I try?
I'm on t-mobile in the US
Thx
ctakah27 said:
Hi I'm having a problem with phone calls - I can hear the other party but they can't hear me. I downloaded a patched google dialer which did not solve the problem. What else can I try?
I'm on t-mobile in the US
Thx
Click to expand...
Click to collapse
Did you double check your apn settings for TMobile? Side question, is 5g working for you out of the box on TMobile?
Thanks
5g working, and actually the whole phone thing just started working too. I disabled the native dialer, made Google dialer default, and restarted. I'll leave it here in case someone has the same issue.
But also - how do I change apn settings I can't find it on this phone?
ctakah27 said:
5g working, and actually the whole phone thing just started working too. I disabled the native dialer, made Google dialer default, and restarted. I'll leave it here in case someone has the same issue.
But also - how do I change apn settings I can't find it on this phone?
Click to expand...
Click to collapse
I had this happen yesterday. I also had the patched google dialer installed. I think thats what the issue is.
BTW, your not getting 5g, its just the icon.
To change the APN settings, you go to Dual Cards and Mobile Networks -> More (Under the active sim card) -> Access Point Names.
That said, I changed dialers, changed my APN settings, and restarted. No luck..
AioniosAscalon said:
To change the APN settings, you go to Dual Cards and Mobile Networks -> More (Under the active sim card) -> Access Point Names.
That said, I changed dialers, changed my APN settings, and restarted. No luck..
Click to expand...
Click to collapse
Im starting to think its a bug in the sw. What version you running?
VZTech said:
Im starting to think its a bug in the sw. What version you running?
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Click to collapse
Current version is NX659J_ENCommon_V3.08. I'm on Metro by T-Mobile's network.
AioniosAscalon said:
Current version is NX659J_ENCommon_V3.08. I'm on Metro by T-Mobile's network.
Click to expand...
Click to collapse
Same here. I seriously think its a bug. This isn't good.
VZTech said:
Im starting to think its a bug in the sw. What version you running?
Click to expand...
Click to collapse
VZTech said:
Same here. I seriously think its a bug. This isn't good.
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Click to collapse
I just paired my wireless earbuds to them and I am able to actually hold a conversation with someone with no problem.
I don't think it's a mic issue either, as I was able to test it successfully through Parrot and Discord with and without the earbuds. I suppose this is what I'll be rolling with for the time being until this can get figured out. :/
EDIT: Made a new observation! After pairing the bluetooth earbuds to the phone and then disconnecting them, I was able to use the phone normally. However, turning the phone off will essentially cause the same issue as before. One step forward, I suppose.
I dunno guys it's working on mine, make sure you give the phone app all permissions, make it default, and disable the nubia dialer..
ctakah27 said:
I dunno guys it's working on mine, make sure you give the phone app all permissions, make it default, and disable the nubia dialer..
Click to expand...
Click to collapse
Just in case, however, can you post a subsequent pic of what you disabled?
GUYS THE FIX IS COMMON TO DUAL SIM ANDROID 10 DEVICES - insert the SIM card into slot #2 (the bottom one). Reboot. Magic, it's fixed.
Thank me now that your phone works properly please. I'm the ONLY developer on the phone at the moment and that really sucks. If I could get ANY help from anyone in this community I could move mountains...
If you guys having issue with the mic during call, hit the hands free button 2 times that should fix your mic.
mslezak said:
GUYS THE FIX IS COMMON TO DUAL SIM ANDROID 10 DEVICES - insert the SIM card into slot #2 (the bottom one). Reboot. Magic, it's fixed.
Thank me now that your phone works properly please. I'm the ONLY developer on the phone at the moment and that really sucks. If I could get ANY help from anyone in this community I could move mountains...
Click to expand...
Click to collapse
Thank you. Made a quick call to MetroPCS and swapped my SIM. It's working successfully now.
Fixed, partially some how
I had the same problem, when i call, i can hear the other person very well but they can't hear me. Sometimes also the call drops automatically. I tried the fix of switching the sim to slot 2, it did not work but it solved another issue where some of my other devices could not connect to 5ghz hotspot although they support 5ghz band. Now back to the mic not working during calls, the problem does not occur if i recieve calls, and it happens with some outgoing calls, not all. My 5g is enabled and working fine. It only happens with iphones. It did not happen with any other phone. I tried with some friends iphones to disable the VOLTE and problem solved. So every time i call someone and the mic dont work, i ask if they r using iphones and the answer is always yes. I tell them to disable the VOLTE everytime. I hope there is a common fix from the Red Magic side as its not practical to keep asking iphone users to disable VOLTE. I hope this helps.

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