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I have a couple of POP3 accounts on my O2 XDAIIs. I used to be able to download my email from ISP without problems.
Lately, when there is any email waiting, it will connect and try to download and pop up the following message "Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again."
The other POP3 accounts work fine, even with the same ISP, and this POP3 account used to work when I first got the unit. The POP3 account in question works fine from my Treo using the same SIM card (I have Cingular).
I searched all over the web and forums, I see many have the problem and some have not been able to resolve it. I tried:
1) Soft and Hard Reset
2) Deleting and reentering the account
3) Used the Sprite Mail cleanup utility (which basically cleans all emails and attachments)
4) Tried a registry key that had worked for some: HKEY_LOCAL_MACHINE\Software\Microsoft\Inbox, create new DWORD ForceOffSSL and give it a value of 1.
5) Checked with my ISP – they could not see any problem with the account and works with anything else but my O2 XDA IIs.
6) I tried the Flemail 2006 program (formerly WebIS) and it worled for email. But the program is so buggy and slow that I had to delete it. This tells me the problem is with the native pocket outlook.
If there is NO email, it will connect, check and disconnect with no error.
There is a timeout somewhere. The other accounts can connect and download without problems.
Has anybody else had this problem and does anybody have any suggestions?
:evil:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
PPC6700 with same problem
I just purchased the PPC 6700 and I love the device itself, but I have had many problems with it after owning it for only 4 days.
1. Sprint failed to let me know that my phone had to be updated. Thanks! I only found out about this update after 1 hour of phone tech support trying to find out why my phone randomly went into flight mode. What a pain in the ***.
2. I have my own servers and cannot download my mail from them or my home isp. Sprint by the way repeatedly told me this must be an issue with you server. I told him after being on the phone for 3 hours (I could tell he wasn't happy) "You must be right! Microsoft has always developed software much more then anything ever put out in the Unix world".
So the only help I guess I can offer to you is "Yes, I have the same problem with the native outlook that comes with WM5.0
likegadgets said:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
Click to expand...
Click to collapse
Whenever I see this (and I see it a alot) on mt XDA IIs, I just select Accounts|Clear <account>
If it doesnt work immediately then I restart the Outlook Inbox app and/or disconnect/reconnect.
Been through searching registry/deleting this & that database file / re/installing accounts. Havent had to do that for ages.
I access 5-6 pop accounts from various servers, several are my wife's. My bet is that it has something to do with whether the current status of the emails downloaded in your device matches the server etc - due to the function that you can delete the emails from the server by downloading, deleting and then deleting from the 'deleted items' folder and re-sycning
HTH
ME TOO! Any resolution??
I am having the SAME EXACT PROBLEM with my new 6700...did you ever find a resolution?
THanks,
I am having the same problem on a Hermes / TyTN.
My first TyTN was fine. I have 3 email accounts. 1 uses SSL and the other 2 don't. There were no problems using either account.
Having replaced my 1st TyTN with a new one (due to poor wifi on first device) I now get the message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'.
The only solution is to use the ForceOffSSL setting for my 2 none-SSL POP3 accounts. Then I have to reboot the TyTN without the ForceOffSSL settings to use my SSL POP3 account.
Continually changing the ForceOffSSL setting and rebooting is annoying, so for the time being I'm using nPOP email client for my non-SSL accounts.
getting an email timed out on cingular 8525
I am getting the same message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'. I am having the same problem intermittently with Htc Tytn with a pop account yahoo. I seem to connect without a problem on the internet but i do get this error intermittently. any solution?
Same here ... cannot send mail via OptOnline Account
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OK...I got a resolution to this last night on the Cingular forum.
Quick answer is that OOL's SMTP Server is locked down. I needed to change the outgoing server to Cingular's (CWMX.com).
Thanks to anyone who took the time to click-in on this thread.
Happy New Year, all!
-pvs
===================
Hi all, OK, this marks my first post on this board. I've been a lurker for a few months, and have settled into a Cingular 8525 as my first Pocket PC Phone.
I noticed a few days ago that I could not send mail via my OptOnline Account, unless I was using WiFi or the 8525 was tethered to my home PC via ActiveSync. I was thnking all along that it was probably due to some piece of third party software that I installed over the past few weeks (a hearty thanks to all on these forums who develop and/or market their wonderful wares, btw).
But today, for a lack of anything else to do, I hard reset and tried simply setting up that one account to try my machine out in its pure form. Lo and behold, I still get the same error, 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again.'
As a matter of fact, it seems this message itself is in error, since it happens when I try to SEND a message, not when I try to receive them. I have even received emails in this account at the same time this error message appears, but at any rate, messages in my outbox do not get sent.
As far as I can tell, all the settings are correct. I have played with them, and tried all the permutations I can think of, but this baby will not send mail via this account. My XpressMail and Hotmail accounts work fine, both sending and receiving, and I can browse the web fine via My ISP or WiFi.
I have spent a lot of time searching the web for an answer to this problem, but it seems it's been quite prevalent with WM5.0 devices for well over a year, and still does not have an answer.
So ... my first post ... which should have been a thank you all, and Happy New Year, has turned into a request for the talents of you folk who know so much more than I regarding these devices.
Can anyone please lend a hand? Also ... is it "legal" to cross-post this message onto other forums on this board?
Thanks so much to anyone who can provide a solution.
-Paul Slabowski (a.k.a. pvs)
I got it working
Like others in this thread I was getting the "unable to download messages to device" error when sending. My solution is:
Try leaving the 'domain' field blank.
It's on the Server Information page, and also on the Outgoing Settings if you 'Use separate settings' for your outgoing server.
Hope this helps you.
Rich
Domian Blank
My Domain is blank and frankly im just getting very agrivated by this. Does anybody eles have other advice to give towards this "cannot download message"?
I've got WM6, I've tried clearing and deleting the account, soft resetting the phone, making sure the domain field is empty, etc. It still gives this error for my POP account while my IMAP account is fine. Anyone find a solution?
Yes, deleting the domain really works in some cases (f.e. Gmail), but the same error occurs in my other account although I delete the domain. And funny thing is that it occurs only when there are some emails in outbox, receiving emails seems to work normnally :S
I'm still encountering this problem after trying everything on this post...
any other ideas?
Just had the same problem tonight. My mail server recently changed IP addresses, so I suspect DNS issues were the cause of my problem. I tried using the new IP address in place of the host name, but that didn't work for me. The account settings didn't seem fixable. Deleting the email account entirely and adding it back did the trick.
Today i set up my orbit to sync with my work email and calender. Everything worked brilliantly apart from my orbit forcing me to enter a password in the 'Lock' function in settings.
So every time i turn on my orbit i am prompted to enter my password, this realy annoyed me so i deleted my work email account hopeing to un-prompt the password every time i turn on the orbit.
In 'Settings' 'Lock' the prompt if unused box will not untick.
Any ideas apart from a hard reset?
Thanks in advance for any assistance.
Mark.
Hi,
Change the 'password type' to: Simple PIN.
This would allow you to untick the 'Prompt if device unused'
kiwi992.
Thanks Kiwi, but ive already tried this and just tried again. When i select Simple Pin, it will not allow me to enter a simple pin password or uncheck 'Prompt if device unsued'.
Hi,
I'm surprised to hear that your problem still persists.
Personally, I haven't synchronised my work e-mail and calendar. However, the suggestion that I made was exactly what I did when faced with a similar problem to yours and it worked for me.
Maybe it's got something to do with the synchronisation. What do you think? The Exchange Server at your place of work, perhaps.
I don't think that simply deleting your e-mail account on your device (as you did), would make much difference. Remember that you've already synchronised the device: e-mail account, password and all, with the Exchange Server.
Here's my suggestion:
1. Synchronise (again) with Exchange Server, re e-mail and calendar.
2. Now enter a 'Simple PIN' password (note: if the system would not allow you to use a Simple PIN password, enter a 'Strong alphanumeric' password).
3. Try to access your e-mail or calendar (you should be able to). This is just to test it.
4. Exit your e-mail or calendar
5. Now, de-synchronise
6. Finally, go into your device and change the password type to 'Simple PIN'
7. Then, untick the box next to 'Prompt if device unused'
I think that doing a hard-reset should be a last resort 'cos you need to know how to deal with this problem, for the future.
Let us know what's happening.
kiwi992.
Thanks again kiwi, i would try your advice but have already hard reset device after a few days of frustration in entering password just to use device. Im not bothered anyway about using my own device for work email. I read this thread http://forum.xda-developers.com/showthread.php?t=305859&highlight=undo+password and decided to hard reset.
I may (when i get around to it) try my exec with work email and calender and then follow your advice.
Cheers.
Hi,
Glad you are sorted.
At least we were thinking on the same lines as the thread to which you referred.
kiwi992.
PRetty much says it all. I was running titanium, Energy rom. Battery went dead, and now I can't access my email. In titanium it still shows my email account, but if I click on it, nothing happens. If I turn on Max Sense, I can read all of my old emails on the email screen, but I can't view any of them. If I click the mail link through the start menu, it only offers to setup a new account. If I do, and enter the same account name, it says the account name already exists.
Anyone know how to reconnect the email box? I am guessing it is something in the registry?
dbtfree said:
PRetty much says it all. I was running titanium, Energy rom. Battery went dead, and now I can't access my email. In titanium it still shows my email account, but if I click on it, nothing happens. If I turn on Max Sense, I can read all of my old emails on the email screen, but I can't view any of them. If I click the mail link through the start menu, it only offers to setup a new account. If I do, and enter the same account name, it says the account name already exists.
Anyone know how to reconnect the email box? I am guessing it is something in the registry?
Click to expand...
Click to collapse
The easiest thing to do (if you turn on MaxSense) is to go to the Mail Tab, press Menu > Account Settings > Delete the e-mail account. Then you can recreate the account.
This has happened to me and several others in the past. Although, this hasn't happened to me for a few months now, and I don't know what causes it.
Thanks! You led me right to the solution:
If you go to the mail tab, press Menu, got to account settings, then instead of deleting the account, click edit.
Amazing! There is no incoming or outgoing server info in there!!! Weird! I replaced it, also had to replace my password, though username was ok. And Voila! Got my email box back.
Thanks again.
Still no idea why this happened. At the same time my 3G stopped working. I had to resetup my ATT connection, and also had to go into communication manager and turn on data connection. Super weird. Anyone have any ideas?
dbtfree said:
Thanks! You led me right to the solution:
If you go to the mail tab, press Menu, got to account settings, then instead of deleting the account, click edit.
Amazing! There is no incoming or outgoing server info in there!!! Weird! I replaced it, also had to replace my password, though username was ok. And Voila! Got my email box back.
Thanks again.
Still no idea why this happened. At the same time my 3G stopped working. I had to resetup my ATT connection, and also had to go into communication manager and turn on data connection. Super weird. Anyone have any ideas?
Click to expand...
Click to collapse
Hmm...When I tried to do that when this happened to me, it didn't even recognize the accounts! All I could do was delete them. You got lucky! Glad you got it working, though!
Maybe you could try reflashing your radio (since your 3G stopped working -- unless, of course, AT&T's towers are down in your location). Or you could try forcing your phone into 3G in Comm Manager (tap the 3G bar > Network Type: WCDMA > Done) then go to Start > Settings > Connections > Connection Setup. The latter method sometimes helps me reconfigure my data.
Thanks for this idea, it fixed my identical email problem too. I think somehow the 3g connection setup wizard is erasing the email server settings. It might also be resetting the credentials in the registry. I had to reenter my activesync server password which still worked besides that.
I rebooted my phone and couldn't get the 3g to start. It wouldn't even try. I've manually fixed the auth fail type of errors before, where it starts to connect, drops, and retries. But this wasn't even starting to connect, so I reran the setup wizard.
The really strange part about being able to restore the server settings via sense is that the mailbox doesn't even show up in the normal windows mobile email settings program. If it wasn't for sense I wouldn't have been able to fix or delete this mailbox.
...
Problem Solved
Just yesterday, I was experiencing problems with Gmail closing on two devices (both my Nexus 7 and this phone), and I was wondering if anyone else had experienced the same problems?
I have already tried wiping the device and starting from scratch, clearing cache & defaults, and force stopping the app. As well as deleting my google account, and adding it back.
I was wondering if anyone would be able to help me with this problem, because I am SOL without my e-mail on my phone.
Apparently the logcat is too big for the forums attachment system, so I will put it in a dropbox.
This is not something that will just clear up after I wait a while, as it was working fine prior to yesterday morning, and then since than I haven't been able to access it, so it has been a full 24 hours at the very least.
did you try to update the app?
Tried running through "Googles" default troubleshooting, uninstalling updates, deleting cache, removing and adding my account back, etc.
Also, this issue doesn't occur when adding in a different account than the one stated in the logcat.
Also created a post on the Google Products Forum, as well as requested a ticket be made with Google Device Support.
http://productforums.google.com/d/topic/gmail/w1O7xrwJoG4/discussion
Have you checked the account that's having issues online to make sure it's working properly? I had a similar issue a while back on a different device from having the account logged into to many devices simultaneously and there was a security setting on the browser version that would temporarily disable the account until you did a security verification. I think its set up so you don't accidently leave your account logged in on an unknown device and someone gains access to it. I had to retrieve an email from my 2nd account used to register the gmail account that had a new password. My old password would still login but wouldn't allow gmail to load my emails or my account on my devices until I used the new password
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device
Hi,
i am facing mail Configuration issue with exchange server, i have Xperia S and it has ICS, my office mail id is working fine before 2-3 days, but suddenly it not working, so i delete and try to reconfigure, but while configuration i entered all details but it always give me error "incorrect username or password", i tried same on webmail its working fine with same username and password. please let me know the solution.
my another issue is my phone's RAM it shows me around 600MB then where is the other ?
Thanks !
Regards,
Ankit
Same thing happened to me with my school email. Worked for a year then one day it just stopped. What it was is the school changed their server so they could funnel email to their new app.
So I set up my account through my native phone app and these are my settings that seem to work
Edit: oddly enough the hotmail app works for me suddenly lol. Recently I did re-flash my firmware then re rooted and deodexed maybe that fixed it
Actually uninstall the app if your using the hotmail app, then go to settings then backup and reset and uncheck it, it should warn you it will delete any saved backups hit ok then reinstall the app and try the account again. I just noticed on my ion under backup and reset that it saves deleted app settings so if your app bugged out in the settings it will always come back unless you delete your back-up