Just yesterday, I was experiencing problems with Gmail closing on two devices (both my Nexus 7 and this phone), and I was wondering if anyone else had experienced the same problems?
I have already tried wiping the device and starting from scratch, clearing cache & defaults, and force stopping the app. As well as deleting my google account, and adding it back.
I was wondering if anyone would be able to help me with this problem, because I am SOL without my e-mail on my phone.
Apparently the logcat is too big for the forums attachment system, so I will put it in a dropbox.
This is not something that will just clear up after I wait a while, as it was working fine prior to yesterday morning, and then since than I haven't been able to access it, so it has been a full 24 hours at the very least.
did you try to update the app?
Tried running through "Googles" default troubleshooting, uninstalling updates, deleting cache, removing and adding my account back, etc.
Also, this issue doesn't occur when adding in a different account than the one stated in the logcat.
Also created a post on the Google Products Forum, as well as requested a ticket be made with Google Device Support.
http://productforums.google.com/d/topic/gmail/w1O7xrwJoG4/discussion
Have you checked the account that's having issues online to make sure it's working properly? I had a similar issue a while back on a different device from having the account logged into to many devices simultaneously and there was a security setting on the browser version that would temporarily disable the account until you did a security verification. I think its set up so you don't accidently leave your account logged in on an unknown device and someone gains access to it. I had to retrieve an email from my 2nd account used to register the gmail account that had a new password. My old password would still login but wouldn't allow gmail to load my emails or my account on my devices until I used the new password
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device
Related
A slightly lengthy attempt to summarise the (often contradictory) advice on this issue.
The problem: Google is allowing UK users to change from @googlemail addresses to @gmail. Many users report persistent messages that google talk authentication has failed and downloads from the market are freezing.
How to make the change (READ the rest of this before you do!): Login to your Google mail account and go to settings/account. You will see a small link offering the option. Some users report a need to do this twice before it 'sticks'. (Baed on my experience, I suspect the change takes some time to propagate - see final note here). You can reverse this change in the same way.
Solutions (or not!)
1. There is no 100% reliable way to change the gmail account details on your phone without a factory reset.
Some users recommend clearing the Google Apps data from within Apps Manager which then prompts you to set up the account details again. This option is grayed out for many
Some have recommended changing your account password. For me this did not allow me to change all the account details on the phone
2. You can set up a second gmail account on the phone with the @gmail details. However this may not allow you to delete the @googlemail account although some have suggested it does. You will recieve copies of all emails on both accounts!
3. Do a factory reset. Back up all your data, take a deep breath and go for it! Seriously, this did not actually result in a lot of work for me as I don't have a truckload of apps on the phone. You have the choice of reverting to the @googlemail account (which is what I did) or setting up with the new @gmail details. From what I can gather the latter approach does not result in problems with re-installing paid for apps - but no promises!
NOTE: You will receive email sent to either @googlemail or @gmail on your old @googlemail account so you could just start using @gmail as your address and forget about the problem!
...and finally. Having gone through all of the work associated with a factory reset to @googlemail, I discover that Google has reset my account to @gmail anyway and everything seems to be working OK! I do wonder if changes to accounts are propagating very slowly. (I also wonder if Google knows what it is doing, but that's another story)
Hope this is some help
I had this problem and corrected it by reverting back to @googlemail.
But what gets me is that considering how widespread this problem is, is the overwhelming silence from Google.
NineToTheSky said:
I had this problem and corrected it by reverting back to @googlemail.
But what gets me is that considering how widespread this problem is, is the overwhelming silence from Google.
Click to expand...
Click to collapse
Probably because most UK Desire owners have phones from Orange, and they've removed Google Talk (although they've handily left the service running!), so this isn't going to be a problem for them. Also, a lot of people have always known that you could always ignore the `googlemail` thing and use gmail.
Why bother?
Any email sent to [email protected] is received by [email protected] anyway..
Fon22
Why bother? Because, as the OP says, if, in the UK, you change you address from googlemail to gmail, you won't be able to download anything from the App Market.
is there anywhere we can ask google to provide android switchover instructions?
You know you don't have to put the @ when setting up an account.
When I set up both my G1 and my Desire I just signed in with the Google user name.
Just to add my bit, I'm a Google apps account owner, my domain is not gmail or googlemail its simply hosted by Google and even though I've done nothing its stopped working for me also on my desire. I get the same googletalk auth error and can't download anything from the apps store either.
Interestingly, even from my pc, if I goto googletalk it won't let me in either, yet email and other Google apps like docs and calendar work no bother. Selecting Google talk gives a 404 unauthorized.
Plus side:
Picasa web albums now sync
Just to add my bit, I'm a Google apps account owner, my domain is not gmail or googlemail its simply hosted by Google and even though I've done nothing its stopped working for me also on my desire. I get the same googletalk auth error and can't download anything from the apps store either.
Interestingly, even from my pc, if I goto googletalk it won't let me in either, yet email and other Google apps like docs and calendar work no bother. Selecting Google talk gives a 404 unauthorized.
Click to expand...
Click to collapse
I got exactly the same as this, after everything working brilliantly for 3 days!! I have now setup a gmail account to sign the phone up with and the turn all sync off for it, thrn setup my Google for domains and setup the calendar through exchange and everything is working fine...its a big faff, but it will works well: )
I did do a lot of reading and apparently Google for domains doesn't work with Google talk full stop... BUT why work for days with no problems!! Stupid!!
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Let me start off by saying that this issue has had me running in circles going batsh!t crazy for weeks now. Generally speaking, Exchange contacts and mail worked for me right out of the box using the built in Sense Mail and continued to work through several iterations of the Fresh ROM. Definitely occasional issues but all in all it worked. And, since I was constantly experimenting with new ROMs, I always just assumed it was me who had done something when syncing stopped working.
That said, after weeks of no tweaking Exchange Mail suddenly stopped working and despite all efforts I can't get it to work well again. Moxier, Roadsync, and Touchdown all work without a hitch. And, even the AOSP Email app I used when trying out Cyanogen continued to sync despite the occasional "connection error." Unfortunately, I would really prefer to use the built in Sense Mail app and hope someone here can help me fix whatever it is that is not working.
What Works and What Doesn't:
Exchange Mail - If I delete the account and start over I can nearly always set the account up but, on occasion get continuous "Failure, Try Again Later" dialogs. Once set up, the phone immediately starts trying to sync. The most frequent result at this point is no mail shows up but the syncing icon will spin for hours to no avail. However, if I go to view the folders, I can see my different folders which are clearly from my exchange account. However, sometimes after I set the account up and it starts syncing, some mail WILL start to show up in the inbox (10-20 messages) but then stop while the sync icon spins indefinitely.
Exchange Contacts - Always worked and continues to work
Exchange Calendar - From the very beginning had "connection timeout socket" issues but so I use a workaround using Google Calendar Sync. I am perfectly fine with this workaround so, if it can't be fixed it is no big deal.
Numerous times I have tried
-deleting and re-adding the account
-changing up the sync options
-wiping the phone and re-flashing ROM's (including stock)
-Using apps that prevent the phone from locking
-screaming and yelling
If anyone can help I would be very grateful. I also attached a logcat that ran this morning.
http://dl.dropbox.com/u/4716709/Log.txt
hmmmm...
For clarification:
After a hard reset, no rooting, no ROM, just a plain stock 2.2 EVO, you cannot sync Exchange mail? Contacts are OK, and Calendar requires workaround?
I would check with your IT dept and see if they have any restrictions on device synchronization. Ensure they are running at least Exchange 2007, and try having them delete the synchronization from the server-side.
I would test on a different EVO, preferably one that has never been rooted or flashed. Does your account sync, or can you duplicate the symptoms?
Fully stock EVO has the same inconsistencies. I'm on my second EVO due to a screen issue with the first one and was traveling so didn't root the new one for about a week and had same issues. Additionally, there is someone in our IT dept with an EVO who has had the same issues but, lacking my perseverance (or stupidity) gave up for touchdown.
It seems to be completely isolated to the HTC Mail app because even if I install the AOSP Email app on a Sense Rom I can sync email fine. Unfortunately, the AOSP Email app has little functionality in comparison and what I like most is the full screen widget of the Sense...
okolowicz said:
Fully stock EVO has the same inconsistencies. I'm on my second EVO due to a screen issue with the first one and was traveling so didn't root the new one for about a week and had same issues. Additionally, there is someone in our IT dept with an EVO who has had the same issues but, lacking my perseverance (or stupidity) gave up for touchdown.
It seems to be completely isolated to the HTC Mail app because even if I install the AOSP Email app on a Sense Rom I can sync email fine. Unfortunately, the AOSP Email app has little functionality in comparison and what I like most is the full screen widget of the Sense...
Click to expand...
Click to collapse
Check your settings for SSL and TLS. Maybe something is off there. Also check how much mail you are trying to sync and the size of the mails you're trying to download. These are all in the account settings.
Also find out if your IT dept has changed anything on their end. I had issues when upgraded from Exchange 2007 to Exchange 2010, it could be something related to that also...
Perhaps you can provide your settings and we can take a look. It's hard to pinpoint a problem without specific info.
there are some good suggestions in the thread already, but I have something relatively basic you could try. At anytime after deleting your exchange info, did you ever go into manage applications and see if there was any data still in the mail app, and if so, did you try to clear the data and cache before reloading your exchange info?
Regarding the amount of mail I am trying to sync, I've tried the default 14 days down to 3 days with no difference in reliability. I've also tried changing up the allowed size of emails from anywhere between 10kb and entire mail but still no consistency.
The settings I use are pretty straight forward and haven't messed around too much because I haven't seen to many areas to tweak. The server address is mail.companyname.com and the domain is companynameI've tried with and without the SSL box checked which has made no real difference.
What makes it frustrating is the inconsistency. For example, yesterday I deleted and set the account up again with another combination of settings and email started syncing almost immediately. But, as is typical, after syncing the first 20 messages or so nothing else showed up and the sync icon spun indefinitely. And, contacts of course synced without issue.
If there are other settings you recommend me looking at, please let me know.
fachadick had an excellent suggestion. I've seen similar sync issues when the local cache remains even after having removed the account (client-side), or if a particular mailbox in Exchange was previously synced with a Windows Mobile device (server-side).
1. Try removing the account from your EVO, and wiping out the local cache in Settings - Applications - Manage Applications (the 'All' tab). Check every app that is associated: Calendar, Calendar storage, Calendar Sync Adapter, Contacts Storage, etc, etc
2. Have your IT dept delete any and all sync relationships on the server side.
After these two items, reboot your phone, wait a while, and try again. Question: what version of Exchange does your company run?
OK so I'm having some odd problems after I flashed the Gingersense ROM. Right after I flashed the ROM the add email account screen was missing all of the standard options I had seen before. So, I restored the data to the mail app using Titanium Backup. That worked for a little while. Then I needed to change my email password.
When I tried to go in and change my Yahoo password, it said it failed to communicate with the server. When I tried to delete the account I keep getting the same error. 504 0:null
Anyone have any idea what that means? Can I somehow reinstall the mail app? will that help or should I try reflashing the ROM?
And before anyone pokes fun at a person still using Yahoo, I've had that account for a lot longer than gmail has even existed.
Edit: Just did a nondroid backup to the original froyo, still broken!
As an additional piece of info, I keep getting emails from [email protected] saying that my account "could not be authenticated" though those are the only emails coming in to that account
In case anyone runs into the same problem, I thought I would post how I finally got it at least halfway back to normal.
I ended up having to run the factory reset, which wiped out all of the accounts that synced to my phone.
After running the setup and tying my google account back to my phone, the gmail account never showed up in my email.
It still won't let me setup an email using the quick account type shortcuts, only with the POP/IMAP shortcut. I was able to get both my yahoo and my gmail back up and working, though I am missing the nice little icons for the accounts I had seen previously.
In case anyone runs into the same problem, I thought I would post how I finally got it at least halfway back to normal.
I ended up having to run the factory reset, which wiped out all of the accounts that synced to my phone.
After running the setup and tying my google account back to my phone, the gmail account never showed up in my email.
It still won't let me setup an email using the quick account type shortcuts, only with the POP/IMAP shortcut. I was able to get both my yahoo and my gmail back up and working, though I am missing the nice little icons for the accounts I had seen previously.
Oh and in the process I also somehow lost the desktop dock app.
Maybe this is more of a general ICS question but I'm not sure where else to ask it. I just bought a VZW GN and I'm getting it up and working but one thing is really bothering me. I have 2 gmail accounts, one general with talk enabled and one business account (google apps) with talk disabled. I have the account settings set to sync e-mail and calendar from the google apps account. However, google talk CONSTANTLY informs me that it was unable to sign in on the google apps account.
I use google talk quite a bit, but only on my personal account. Is there away to remove my business account from google talk? or at least stop the automatic sign on? This was never a problem in my previous android phones.
You should be able to disable the automatic sign in through settings. Don't forget to log off as well.
Another way around this is to wipe the phone, and then add your personal account to the device first. With every Android phone, the first gmail account to be added becomes the default GTalk account, plus it is the main market account. In the past (before you could switch market accounts), if you accidentally used the wrong account during initial setup, you had to wipe the phone to fix it. Now that market can handle multiple accounts, I think you only have to wipe to fix the default gtalk account.
I don't even know if it's possible to sign in more than one Gtalk account? If not, then you have to wipe and start over, making sure that the account you want to use for gtalk is your first account on the phone.
At least, that's how it's always worked with gingerbread and earlier. I don't know about ICS just yet (my GNex is charging and i'm avoiding setup until I get home).
Hey guys,
I've been messing around with this off and on all day. From what I can tell, ICS logs into multiple Gtalk accounts simultaneously. This would be great except for the fact that one of my accounts has Gtalk disabled.
@ Ves - I cannot find in settings where to disable automatic sign on. I can see the "sign out" option, but the account I'm trying to disable the automatic sign on for is already signed out (since it can't sign on). Still, I pushed it and it is still trying to reconnect quite frequently. I've been in and out of these settings all day so if I'm blind and another Nexus user found the option please tell me where it is!
@ ZPrimed - I actually did add the personal account (with Gtalk enabled) to the phone first. I added my work e-mail second. I am pretty sure what you are talking about was how I set up my Gingerbread phone before but now since there seems to be multiple signon to Gtalk it is adding both accounts to it and I still can't figure out how to remove one!
FYI, I think the failed sign ons are due to the fact that I am consistently losing 4g coverage every 30 mins or so (it's been this way since last week on my Thunderbolt) and the phone is trying to sign back on both Gtalk accounts when a connection returns.
Hmm. I have two accounts as well, gapps and standard, but my situation is reversed. I own the gapps domain, so I use talk on my gapps account, and my gmail account is just along for the ride. The gmail account is my spambin, or I use it when stupid websites feel that a hyphen is invalid in an e-mail address (my gapps domain has a dash in it). I don't really use it for anything else, i only sync mail and calendar on it.
I'm still using my Stratosphere right now, and on it the only account signed in to talk is my gapps account, and I can't find any way to enable the other account at all (i.e. I think gingerbread may be limited to one talk account, period).
Once I switch over to the nexus tonight I'll take a look and let you know what I find though.
asty said:
Hey guys,
I've been messing around with this off and on all day. From what I can tell, ICS logs into multiple Gtalk accounts simultaneously. This would be great except for the fact that one of my accounts has Gtalk disabled.
@ Ves - I cannot find in settings where to disable automatic sign on. I can see the "sign out" option, but the account I'm trying to disable the automatic sign on for is already signed out (since it can't sign on). Still, I pushed it and it is still trying to reconnect quite frequently. I've been in and out of these settings all day so if I'm blind and another Nexus user found the option please tell me where it is!
FYI, I think the failed sign ons are due to the fact that I am consistently losing 4g coverage every 30 mins or so (it's been this way since last week on my Thunderbolt) and the phone is trying to sign back on both Gtalk accounts when a connection returns.
Click to expand...
Click to collapse
My apologizes. I took another look and saw the option wasn't there on the GN. It's on the SGS2 as I took a look there. Mistook the option for each version.
Still weird that Google Talks keep trying to reconnect when you've chosen "Sign Out".
Have you tried activating the chat in Gmail then log in from your phone, wait a bit then sign out. Then go back to Gmail and disable it again.
Hey guys,
I asked the admin of our gapps domain very nicely to enable chat so i could try to fix my phone. once he enabled it, i was immediately able to sign on to gtalk thru the nexus, then select "sign out". This stopped the automatic sign on attemps. he disabled chat on the domain again and the phone seems to not mind. this seems to have solved my problem. thanks for the advice!
This is my 2nd XZ2 Compact and I'm generally very satisfied with this device. However I've encountered an issue with the preinstalled Mail app. Last week it stopped syncing and I was unable to find out why, as it worked fine on my Z4 Tablet. It just kept saying that it couldn't connect to the server. After several attempts to enter the incoming mailserver name, password etc to make sure that this was not causing the problem, I decided to just remove the account and then re-enter the account details.
Now here's the problem as it keeps telling me that the account that I'm trying to enter is already there?? And if I do long-press on the icon it shows the account but when i select it, it shows the guide to enter a new account??
What to do? I've cleared cache but I'm not able to delete user data (greyed out).
I'd like to avoid resetting the phone, but if that's my last chance, then...