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just uninstalled some apps and now my desire keeps restarting the sense saying "the application HTC sense (process com.htc.launcher) has stopped unexpectadley.please try again. phone is now useless even using an app killer on sense it just restarts and round in circles i go. now unable to use any function of the phone has any one encountered this and can help?
same here
did you manage to find a solution to the problem ?
reinstalling all the removed application hasn't changed a thingh - keeps crashing
I tought the problem might have been with either some LCOALE plug-in that where still in some profiles o Beautiful Widget that where still on some screen but reinstalling them makes no difference
Hard reset is the only option i can see at the moment
I've encountered his yesterday when I tried to switch to another Scene.
Anyway, I found a way around this without having to hard reset.
Everytime you see the force close button, tap it. But all the while, spam the hardware search key until the search bar shows up. Type the first few letters for "Applications". You should be able to access the Applications settings menu. Go into "Manage applications". Go into "HTC Sense" and tap "Clear data". This will erase all your Scenes but it's better than doing a hard reset.
thanks ohyeahar your suggestion was very helpfull
I got to the applications but "manage application" would force close as well - so I searched for settings and was able to get to "Personalize" and "Change the Scenes" to the "Clean State" (probably any othe default scene would have worked as well) and stopping the FC loop -
that leades me to belive the problem was probably caused by beautiful widged being uninstalled (it was my clock)
The easiest solution to this type of problem is to go into safe mode.
Power down the device, and then power on again whilst holding down Menu, and keep Menu held down until the device is fully booted.
You will now be in safe mode (it will say safe mode in the bottom left corner), which prevents all 3rd party apps and widgets from running.
You can then uninstall/delete or whatever.
Regards,
Dave
Thanks Dave was not aware of that possibility and I'm sure it'll be usefull in the future
-------------------------------------
Sent via the XDA Tapatalk App
FC again
well I'm having the same problem again ....
I probably got a bit over confident knowing that a safe mode existed and tried to switch to a saved screen configuration that still included the BW clock and the loop started all over again but now - even after deleting all the custom scenes - even choosing the clean slate scene doesn't help
if I go in SafeMode it still FC the sense UI and reboots the device.....
and "Manage Application" was FC even before when everything also was working
I feel like I'm back using WinMobile phones :-(
even after killing all the running processes it still do the same FC loop - I'll guess there are no other option but to HR
what will I lose by doing-it? and what is the best procedure to use?
thanks
Try this site myhtcdesire.com/tutorials as it has details for fixing the problem.
thanks for the link chesterdob but that solution was already posted by ohyeahar (look at post #3) and in my case doesn't work becouse "manage applications" causes a FC of it's own
how can I make a Hard Reset in this situation ?
I noticed a couple of things upon restart. Do you guys know what it is and why it happens?
1) when im restarting my phone, i realize a quick message appears before it boots. That says "No memory card. phone photo, image, audio, video, album and moments features disabled" (i have one), is this normal? Some times it say no valid card too (I think its referring to SIM). Is this normal? Why does it do that?
2) Also one time when I rebooted, I noticed the widgets on my homescreen was a loaded weird. The spacing and text was not showing up properly, the size of widget looked compressed (weather and news app). What can cause this?
Thanks
mikoal said:
I noticed a couple of things upon restart. Do you guys know what it is and why it happens?
1) when im restarting my phone, i realize a quick message appears before it boots. That says "No memory card. phone photo, image, audio, video, album and moments features disabled" (i have one), is this normal? Some times it say no valid card too (I think its referring to SIM). Is this normal? Why does it do that?
2) Also one time when I rebooted, I noticed the widgets on my homescreen was a loaded weird. The spacing and text was not showing up properly, the size of widget looked compressed (weather and news app). What can cause this?
Thanks
Click to expand...
Click to collapse
What ROM are you running? What Launcher? What mods have you done? We need more info if we are to help.
Stock and rooted
Downloaded goo manager
Ti bu
Andromizer
Set cpu
Rom tool box
Cpu spy
Tasker
System tuner pro
Busy box
Better battery stat
Adbd I secure
Sd maid
Triangle away
Root explorer and other file explorers
Referring to the widget loading - Is this consistent every time? Or does it seem random?
The internal memory card not loading is a hardware problem for sure or having a very slow boot where your system boots before your card is recognized (maybe messed up page/indexing). Never seen something like that. Be careful and back up your data now. If it persists take it to your carrier
@tg only happened once
@zet not sure if it makes a diff but it's during the power off seg ment that the message flashes up. Does it happen to Ursula when u restart?
I get no action when I press the install button, though the cancel button works. I have the allow unknown sources box checked in settings. I cannot install using either ES File Explorer, or the stock My Files application.
I have also done a battery pull, and cleared cache in recovery.
Anyone have any idea how to correct this?
I'm having the same problem.
Is there a solution to this?
I'm now on 5.1.1
did u make sure unknown sources has a check mark under the developer option?
OMG!
Problem solved.
eyesofice- yes it was checked.
What I got was the option to "cancel" or "install" but the install button would not worked. It turns out it was due to running Lux (an auto brightness app). Turning it off let me use the "Install" button. I found a mention that programs that use screen filters like Lux will disable side loading because malicious apps could spoof the user into clicking on what looks like a harmless button but really it installs another app instead.
Hope this helps someone else
good to hear glad you solved it.
I use twilight myself and I have noticed that if you are on Lollipop that you will have this problem. So far I have noticed it on 5.0.1 and 5.1.1. In fact I believe that twilight itself had a pop up message I dictating that with Lollipop this was a known issue.
Hello there,
I am posting this thread with a problem. Roughly a year ago I purchased the HTC M9 (after 2 very satisfied years using the M7). Up untill about a week ago everything was working fine for me, the only small issue I've had so far is the lack of memory space. Although this issue was easily solved by simply upgrading my device using a Sandisk SD card.
However, since a couple of days my device started overheating very quickly and lagging. Again, I tried to fix this by rebooting the phone and using CCleaner to clean up some of the junk on the device. Now here comes the actual problem: this morning I was simply using the Youtube app to watch a video when my device suddenly crashed (with 50% battery life). I plugged my phone into a charger and booted up the device again but I get a an error report saying "Sense Home stopped working", which means I'm currently unable to use my device. For some reason the HTC report function is bugged aswell, as I cannot seem to send an error report to HTC.
Can anybody tell me what is going on here and how I could solve this problem? I'm very dependent on my phone because of university and work and would like to fix this as soon as possible and preferably not with a hard reset.
Thanks in advance.
Okay I went ahead and tried out something myself based on the following on a thread on androidcentral com titled ""Unfortunately, HTC Sense has stopped" loop" (I'm not allowed to post links yet)
So I went to Apps and cleared the cache of the Sense Home app (without being in safe mode). My phone started working again, but I lost alot of information as apps like Whatsapp and Google Chrome are completely reset and I lost my contacts. Is there any way I can fix this process?
I cleared my cache but my device is still keeping me in that damned Loop. I don't want to lose my pictures or videos. What else can I do? I have an HTC One M9.
Solution to Sense Home crash loop
Kamir Tyree said:
I cleared my cache but my device is still keeping me in that damned Loop. I don't want to lose my pictures or videos. What else can I do? I have an HTC One M9.
Click to expand...
Click to collapse
Quoting the page: crowdsupport.telstra dot com dot au/t5/Device-Updates/HTC-M9-Marshmallow-6-0-update-causes-problems/td-p/577965
"Boot the phone as per normal, ignore the "Sense Home has stopped" message for now.
Pull down the notification drawer,
Tap on the cog to get into settings (once in settings clicking ok on the "Sense home has stopped" message should make it dissapear so you can see what you are doing),
Go into Apps,
Go into Sense Home,
Tap on storage,
Tap on "Clear Data".
This will delete all the data stored with the Sense Home app, not your photos or messages of contacts or anything like that.
You will have to re-configure your home screen(s) though :-/
Once you've done that you should be good to go.....You may need to reboot."
I have the same problem which started at the same time.
Tried everything, clearing Sense cache, system cache from recovery, installed custom recovery and Revolution HD rom its all the same... Everytime after few minutes or hours same problem occurs! Loop Sense crashing, rebooting, wifi turning on and off by itself...
Please someone help
Hi guys, I had the same problem just two weeks ago. Tried cache clearing, factory reset, yada yada yada. Despite all the error report pop ups I managed to use Google app to get to play store, and updated sense home from there. That did the trick. I lost all my contacts and apps but still the phone works again.
devinbost said:
Quoting the page: crowdsupport.telstra dot com dot au/t5/Device-Updates/HTC-M9-Marshmallow-6-0-update-causes-problems/td-p/577965
"Boot the phone as per normal, ignore the "Sense Home has stopped" message for now.
Pull down the notification drawer,
Tap on the cog to get into settings (once in settings clicking ok on the "Sense home has stopped" message should make it dissapear so you can see what you are doing),
Go into Apps,
Go into Sense Home,
Tap on storage,
Tap on "Clear Data".
This will delete all the data stored with the Sense Home app, not your photos or messages of contacts or anything like that.
You will have to re-configure your home screen(s) though :-/
Once you've done that you should be good to go.....You may need to reboot."
Click to expand...
Click to collapse
Thanks, great solution, apps and everything still there - I was so worried. For me this problem was a show stopper, do I even consider getting another HTC phone?? Why can't HTC modify Home Sense to disable the alert, once initiated, when the battery is fully charged, then this very annoying, irritating and phone disabling problem would just go away?
A very strange thing happens to me today.
My Pixel XL 128 (never rooted, with bootloader locked and running the lastest official Oreo) suffered a soft reboot when I clicked a YouTube link in the notification shade. After that, I ended up with home and recent buttons, not performing their actions. They still vibrated and the Home button kept the animation. The status bar did not showed notifications, even when they arrived (notification sounds continue to ring), and notification shade pulldown stops working. No mobile network either.
Has anyone else faced this thing?
I had to factory reset (through settings) to use my phone again.
The exact same thing happened to me today. I too am not rooted, all oem, 128gb too, have phone since January, upgraded to oreo several days ago.
Today, I was about to open an email from the notification shade, then the phone rebooted itself on its own, now after the reboot I am limited and can only use the back button. Home and Recents buttons are registering my touch (they both vibrate when I press them) but they don't do their jobs. And what's also strange is that before this happening I had 'vibrate on touch' off. Furthermore, I also can't bring down the notification shade past the first step where it shows the quick settings icons,and notifications no longer show up in the notification shade - it's always clear at the top. When I go into settings>developer options, it says 'this user has no developer options (something like that).
I went to Google's support chat via phone and they couldn't help me either, the same behavior in safe mode, only back button works. I asked support if they could help me troubleshoot the problem without having to do a factory reset and they ended up going down that street and said it's the only thing they could recommend to do.
Any recommendations?
Yep same thing has happened with me as well. I didn't factory reset but I did have to do a reboot for my buttons to work again. Also I get a lot of reboots when I'm using PiP for about 5 mins.
Green_Laser said:
The exact same thing happened to me today. I too am not rooted, all oem, 128gb too, have phone since January, upgraded to oreo several days ago.
Today, I was about to open an email from the notification shade, then the phone rebooted itself on its own, now after the reboot I am limited and can only use the back button. Home and Recents buttons are registering my touch (they both vibrate when I press them) but they don't do their jobs. And what's also strange is that before this happening I had 'vibrate on touch' off. Furthermore, I also can't bring down the notification shade past the first step where it shows the quick settings icons,and notifications no longer show up in the notification shade - it's always clear at the top. When I go into settings>developer options, it says 'this user has no developer options (something like that).
I went to Google's support chat via phone and they couldn't help me either, the same behavior in safe mode, only back button works. I asked support if they could help me troubleshoot the problem without having to do a factory reset and they ended up going down that street and said it's the only thing they could recommend to do.
Any recommendations?
Click to expand...
Click to collapse
Exact same symptoms for me on a Nexus 6P with Oreo.
Same happened to me. Stock Pixel XL, 128GB, Oreo. Even applied the latest September update but no dice.
Do the "Nova Launcher" fix.
1. Install Nova Launcer. nb. Play Store not installing anything for me, so downloaded the apk with Chrome (google for Nova Launcher.apk).
2. Allowed from unknown Sources
3. Opened Nova from App drawer (or can set as default launcher).
4. Hold down on empty space -> Widgets -> scroll the bar across to Activities. Hold down and drag onto home screen somewhere.
5. Scroll down to Setup Wizard and hold down on "SetupWizardUpgradeActivity".
6. Complete the setup options and candy!
ozvic said:
Same happened to me. Stock Pixel XL, 128GB, Oreo. Even applied the latest September update but no dice.
Do the "Nova Launcher" fix.
1. Install Nova Launcer. nb. Play Store not installing anything for me, so downloaded the apk with Chrome (google for Nova Launcher.apk).
2. Allowed from unknown Sources
3. Opened Nova from App drawer (or can set as default launcher).
4. Hold down on empty space -> Widgets -> scroll the bar across to Activities. Hold down and drag onto home screen somewhere.
5. Scroll down to Setup Wizard and hold down on "SetupWizardUpgradeActivity".
6. Complete the setup options and candy!
Click to expand...
Click to collapse
Wowzers. That worked! :good: Thank-you! What led you to finding that solution?
WillyBorgChuck said:
Wowzers. That worked! :good: Thank-you! What led you to finding that solution?
Click to expand...
Click to collapse
Lots of Googling! I did not want to factory reset!!
Sent from my Pixel XL using Tapatalk
ozvic said:
Lots of Googling! I did not want to factory reset!!
Click to expand...
Click to collapse
Interesting. That's fixed the UI issues in their entirety, and Developer Options are now available again too. And apps are once again downloading and installing/updating from Google Play. I wonder what on Earth got wedged and how? Bizarre.
Thanks again.
I got the same with my stock XL 128 seemed to just happen for no reason, after messing around with none of the bottom buttons working the square changed to two rectangles on top of each other as the screen went split screen again for no reason after that I could press the "recent" now split screen button to get the options up to select what I wanted on the second half of the screen when I canceled out of that everything was normal.
seems to be a problem with the picture in picture or the split screen, I don't know how I got into it or out of it but just messing around eventually did it for me. it did have me worried at first as at the time I was in google maps and couldn't get out or even use google maps, the bottom buttons reacted as if they worked but ultimately did nothing until the recent button changed.
WillyBorgChuck said:
Interesting. That's fixed the UI issues in their entirety, and Developer Options are now available again too. And apps are once again downloading and installing/updating from Google Play. I wonder what on Earth got wedged and how? Bizarre.
Thanks again.
Click to expand...
Click to collapse
Apparently it thinks initial setup is running (or maybe it is in background). During setup it stops you from pressing home, or switching apps, or doing anything of significance. I guess running the setup to completion clears that flag.
Sent from my Pixel XL using Tapatalk
Same here: Needed reboot to get "recent apps" button working (although it did "light up" when i used it).
THANK YOU!
I've had a lot of Google phones issues lately and woke up to this and was getting ready to be annoyed all day. Super easy fix as I run Nova Full anyway!
Saviour
You my friend are amazing. Google were absolutely useless, this fixed the problem and introduced me to Nova, double bonus
Thank you - Just the solution that I was looking for.
Thank you! I registered at xdadevelopers just to say that. I too did not want to do a factory reset and the change User to Guest option was not available. I also tried the enable screen lock to Pattern and rebooted.
Going to Nova Launcher and following your instructions to a T fixed the issue.
Grateful for your effort and time.
ozvic said:
Same happened to me. Stock Pixel XL, 128GB, Oreo. Even applied the latest September update but no dice.
Do the "Nova Launcher" fix.
1. Install Nova Launcer. nb. Play Store not installing anything for me, so downloaded the apk with Chrome (google for Nova Launcher.apk).
2. Allowed from unknown Sources
3. Opened Nova from App drawer (or can set as default launcher).
4. Hold down on empty space -> Widgets -> scroll the bar across to Activities. Hold down and drag onto home screen somewhere.
5. Scroll down to Setup Wizard and hold down on "SetupWizardUpgradeActivity".
6. Complete the setup options and candy!
Click to expand...
Click to collapse
Thank you soooooooo much for your solution which worked flawlessly and saved me a lot of hassles!!!
Same story, pixel xl 128 GB , stock, no rooted, just reboot , talk with Google , did reset, and yesterday reboot again just laid on my chair.... I don't now what is the problem ....
Pixel XL home button
WillyBorgChuck said:
Wowzers. That worked! :good: Thank-you! What led you to finding that solution?
Click to expand...
Click to collapse
Hi, I've tried downloading Nova and Nova Prime, so desperate with this issue, I paid for it. Of course, it won't download, when I hit install, I get "install pending" or "downloading" this is going on for 4 days now. Please help!!!!
had my screen freeze again today with it being non responsive, it seems to be every time I leave chrome open and chuck it in my pocket, forcing the phone off and turning it back on fixed the problem this time, no clue what is going on with it as it only seems to happen with chrome.
You need to download the apk file through chrome, not through the google play store.
I have to say, thank you for posting that solution! I had this exact thing happen to my phone today, no idea why, but it sure was annoying!
All the same stuff happened to my Pixel XL original. Even lost "ok Google" spoken activation of assistant, and the night light failed to operate even though turned on in settings. Followed Google's advise and did the factory reset. Worked for about 3 days then bang, soft rebooted on its own while switching apps, and then all problems returned. Had the phone for just 6 months so Verizon sent me a replacement. Will see if it holds up. I told Verizon that if it fails again I want a Pixel 2!!!