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When I plugged out the charger this morning and turned off the wifi my phone suddenly crashed and started to reboot. I put the phone in my pocket and didn't think much about it seeing as this is a very common problem for a lot of people and it usually happens to me once or twice a week.
One hour or so later I pick up the phone to check something on the web and then press the home button to get me back to the home screen. Nothing happens. I press it again. Nothing happens. I have to then press the back button a bunch of times in order to get back to the homescreen...
After testing this a bit more I realize that this behavior doesn't go away, it's permanent, the button just doesn't work any more, which in itself is odd for a software button... Not only that but my lockscreen is gone as well even though it's set to "drag" in the settings and the "minimalistic text" widget on my homescreen sometimes have trouble loading up...
Rebooting the phone does not help.
Does anyone know how to fix this or even know why this has happened?
(ps. the phone is a swedish yakjuxw)
it may be static on your screen pull out your battery an presst the power button repeatedly for about 30 secconds insert ther battery anr seenif it works. Report back to me.
Edit.. also if your in aokp see what happens when you re-arange the soft key to a differant place and see if it works.
sent from me.....obviously
leelaa said:
it may be static on your screen pull out your battery an presst the power button repeatedly for about 30 secconds insert ther battery anr seenif it works. Report back to me.
Click to expand...
Click to collapse
I pulled out the battery and mashed the powerbutton for about a minute, but the problem is still there.
leelaa said:
Edit.. also if your in aokp see what happens when you re-arange the soft key to a differant place and see if it works.
sent from me.....obviously
Click to expand...
Click to collapse
I don't know what aokp is...
Its a rom for rooted users. Are you rooted? And are you on a rom?
sent from me.....obviously
leelaa said:
Its a rom for rooted users. Are you rooted? And are you on a rom?
sent from me.....obviously
Click to expand...
Click to collapse
Nope, the device is stock.
I saw a dutch user on a dutch forum with the same issue. a Factory reset solved this for him... Not sure what caused it and it's a bummer if it happens to you but at least it worked for him.
Try using an app that puts your device in landscape mode and see if it works then ans when you switch back to portrait.
Sent from my Galaxy Nexus using xda premium
Thanks for the replies, but I did a factory reset and it solved the problem.
Had a similar issue when i just got the phone, systemui kept crashing and when i'd reboot none of the soft keys worked - had to wipe and factory reset as well!
Damn. This happened to me too, just spent forever getting stuff on my phone.
Well it looks like I'll be factory resetting...
Hey guys! I recently updated my phone to 4.1.2 and noticed almost every time I go to use my phone and hit either the power button or the home button the recent app screen pops up instantly as if you were to hold the home button down. So far I tried a soft reset a factory reset with no luck. The phone worked perfectly before the update so I know it isn't either of the buttons sticking. If anyone has any ideas I would greatly appreciate your help, I'm at the point where I'm pulling my hair out haha
Thanks!!
Did you do the OTA (over the air) update Sprint pushed out, are you on a custom rom, or are you using a non stock launcher? Give us some details and someone, if not me, will help you out.
Also try rebooting. Some users in the past have reported that trying to activate recent apps properly (by holding the home) stopped working and a simply powering the device off then turning it back on fixed the issue. This may solve your issue too.
I see this is your first post, are you familiar with rooting and custom roms? Just curious so we know how to get you through this.
Thanks for helping. I did the ota update that sprint pushed out. The phone is completely stock nothing on it is modified at all. I already tried rebooting multiple times and tried a battery pull also. I am new to rooting and custom roms. Everything else on the phone is working fine but the recent app screen will come up as soon as I turn the screen on. It wont come up if I turn the screen on hit home to go to home screen turn screen off using power button and turn the screen back on quickly, it has to sit for 30sec to 1min for it to start doing it again.
Thanks!!
thatjerk said:
Did you do the OTA (over the air) update Sprint pushed out, are you on a custom rom, or are you using a non stock launcher? Give us some details and someone, if not me, will help you out.
Also try rebooting. Some users in the past have reported that trying to activate recent apps properly (by holding the home) stopped working and a simply powering the device off then turning it back on fixed the issue. This may solve your issue too.
I see this is your first post, are you familiar with rooting and custom roms? Just curious so we know how to get you through this.
Click to expand...
Click to collapse
Anybody got any ideas?
Sorry for the late reply, I work a night shift.
Are you waking the screen up with the home button or the power button. The reason I am asking is because the only way I can make this same situation occur is with no lock screen set, I wake up the phone with the home screen button.
Try setting up a lock screen and see if it fixes the problem.
If it does not fix the problem then I recomend taking the phone back to Sprint to see if they will swap the device since you are not rooted.
If you have a custom recovery installed try rebooting into recovery and wiping cache and dalvik cache then go to advanced and fix permissions, if you only have stock recovery try wiping cache from it. To boot to recovery, power off phone, hold volume up and home then power, let go of the 3 keys when the note 2 splash screen pops up. If that doesn't alleviate the issue it may be a setting with the home key presses, for instance you can change what it does with longpress and double tap, may have gotten the svoice and recent apps mixed up. Try double tapping home and see if svoice comes up or recent apps, also longpress to see which comes up.
I like to break stuff!
-EViL-KoNCEPTz- said:
If you have a custom recovery installed try rebooting into recovery and wiping cache and dalvik cache then go to advanced and fix permissions, if you only have stock recovery try wiping cache from it. To boot to recovery, power off phone, hold volume up and home then power, let go of the 3 keys when the note 2 splash screen pops up. If that doesn't alleviate the issue it may be a setting with the home key presses, for instance you can change what it does with longpress and double tap, may have gotten the svoice and recent apps mixed up. Try double tapping home and see if svoice comes up or recent apps, also longpress to see which comes up.
I like to break stuff!
Click to expand...
Click to collapse
This is deff recent update caused i believe. I also have a non rooted sprint device that I just updated, and its doing the exact same thing. Annoying as hell. My device is less then a month old. To explain more on what happens, I have my screen timeout set for 2 mins, lock at 5 mins. Use phone, put it down, wait for screen to time out, pick it up and hit him key once and it brings up the task manager. Not a long press, just a fast press.
I tried to clear the cache with no luck..
I guess that makes two of us for this problem.
I have noticed sometimes when I go to use the phone there will be a blue box around one of the apps. Not sure if its the last app I used but it has been doing this since before the update.
I cant replicate the issue to save my life. When you guys updated something must have gotten confused in the process. May need to download a stock restore of ma7 and start fresh. That would be what I would do if nothing else fixes it. It will erase all you apps and settings and internal storage so back em up. Back up internal to PC
I like to break stuff!
Ok ill be more than happy to try that.. what exactly is ma7 and where can I dl it. Is there anything special I need to know or do to complete the process? I already cleared my my contacts.. google said they were uploaded but apparently not.
Thanks again for the help!!
-EViL-KoNCEPTz- said:
I cant replicate the issue to save my life. When you guys updated something must have gotten confused in the process. May need to download a stock restore of ma7 and start fresh. That would be what I would do if nothing else fixes it. It will erase all you apps and settings and internal storage so back em up. Back up internal to PC
I like to break stuff!
Click to expand...
Click to collapse
MA7 is the latest OTA 4.1.2 which would be the update you took prior to this recent apps incident. Look in development for a thread by garwynn it'll have the links to the Odin one-click packages and since you already took OTA you won't need the modem. Just follow the directions in his thread. Before doing it if you have anything stored to your internal storage you want to save back it up to your PC via USB. You'll want to grab the full restore one click so it wipes everything and starts fresh.
I like to break stuff!
Same issue, called Sprint
I spoke with sprint about this today, very frustrating. I learned:
Not all note users are having this problem
they did a reactivation, prl update, firmware check, profile (?) update.
That didn't do anything, so the recommended a hard reset, that's when I flipped out.
They said I may be able to sent me a new phone if the hard reset doesn't help, but would need to pay a $49 exchange fee... then i flipped out more.
possible reasons: I really don't know, here is what i have:
Go Launcher
SD card, inserted a couple weeks after activation
I use Home2 to modify my home button double tap action
Not rooted or anything.
david.dannicker said:
I spoke with sprint about this today, very frustrating. I learned:
Not all note users are having this problem
they did a reactivation, prl update, firmware check, profile (?) update.
That didn't do anything, so the recommended a hard reset, that's when I flipped out.
They said I may be able to sent me a new phone if the hard reset doesn't help, but would need to pay a $49 exchange fee... then i flipped out more.
possible reasons: I really don't know, here is what i have:
Go Launcher
SD card, inserted a couple weeks after activation
I use Home2 to modify my home button double tap action
Not rooted or anything.
Click to expand...
Click to collapse
I'm still having the same issue with recent apps popping up upon awake, non rooted sprint, happened after recent OTA update, and have no apps in common with above poster. I have not done a reset yet as it hasn't bothered to that extent yet, and once I get ready to root and really tear into things, ill work it out then I suppose.
I'm having the same issue after updating to MA7. Im rooted, cleared both caches and still going on. When I wake the phone with the home button it wakes up and shows the recent apps, when I close that it take me to my lock screen (wigetlocker)
Edit: Fixing permissions just fixed it for me and also clearing the caches again.
Double Edit: Started doing it again. -___-
nyboy07 said:
I'm having the same issue after updating to MA7. Im rooted, cleared both caches and still going on. When I wake the phone with the home button it wakes up and shows the recent apps, when I close that it take me to my lock screen (wigetlocker)
Edit: Fixing permissions just fixed it for me and also clearing the caches again.
Double Edit: Started doing it again. -___-
Click to expand...
Click to collapse
I am having this problem to it happens when the screen goes off but does not lock in my experience. I would never pay for a new phone if it is a update that messed my phone up I would have snapped
Sent from my Nexus 7 using xda app-developers app
Solved
I have the Note 2 on Sprint. The update that I got a couple days ago has solved this problem.
Hello,
So, I have had my M8 since around May and it's been perfectly fine up until July/August when I have two problems;
1. The first is that occasionally a black bar pops up on the phone and says hold the volume up and power button for 10 seconds to restart. I don't know why this keeps happening.
2. Secondly, when I'm using apps like Whatsapp and swyping on the keyboard, it'll just stop typing/go into the contacts profile/do other things with the phone when all I want to do is type.
Any ideas as to why? I asked HTC Support and they just said to clear the cache. I did that but to no avail.
Thanks,
Crazysah
using stock rom ? you can always try factory reset
Yes, am using stock. Always have been. Tried a soft reset and ever a hard reset.
It's this sort of thing: http://www.htc.com/us/support/htc-one-m8/howto/465048.html - but it comes up occasionally and automatically in my case.
Nobody knows why this happens?
Crazysah said:
It's this sort of thing: http://www.htc.com/us/support/htc-one-m8/howto/465048.html - but it comes up occasionally and automatically in my case.
Click to expand...
Click to collapse
I was going to say maybe its a malfunction of the power button. But actually, if you hold the power button, the Phone Options (Power off, Airplane mode, Restart) dialogue appears first, and the Reset countdown appears a few seconds after that.
If this isn't happening for you, I suspect a software error or some sort.
Crazysah said:
Hello,
So, I have had my M8 since around May and it's been perfectly fine up until July/August when I have two problems;
1. The first is that occasionally a black bar pops up on the phone and says hold the volume up and power button for 10 seconds to restart. I don't know why this keeps happening.
2. Secondly, when I'm using apps like Whatsapp and swyping on the keyboard, it'll just stop typing/go into the contacts profile/do other things with the phone when all I want to do is type.
Any ideas as to why? I asked HTC Support and they just said to clear the cache. I did that but to no avail.
Thanks,
Crazysah
Click to expand...
Click to collapse
Try a factory reset, but from recovery.
PoweredTek said:
Try a factory reset, but from recovery.
Click to expand...
Click to collapse
From recovery meaning?
Crazysah said:
From recovery meaning?
Click to expand...
Click to collapse
Take no offence please, but 150 posts, and you don't know what a recovery is? Are you rooted? Do you have TWRP or CWM installed?
xunholyx said:
Take no offence please, but 150 posts, and you don't know what a recovery is? Are you rooted? Do you have TWRP or CWM installed?
Click to expand...
Click to collapse
No, I know what recovery is, but how would that help exactly. I mean, I've already done factory reset, cleared cache, done all that customer support has told me to do besides give the phone in for repairs.
Crazysah said:
No, I know what recovery is, but how would that help exactly. I mean, I've already done factory reset, cleared cache, done all that customer support has told me to do besides give the phone in for repairs.
Click to expand...
Click to collapse
Sorry, my answer was a direct response to @PoweredTek 's reply
I really don't know the exact nature of your issue.
The black bar where and when?
Maybe a screen shot would help.
I would truly like to help you solve your problem.
Now that I realize the user who`s comments I was responding to (lol), please disregard my earlier reply.
I'm sure we can find a solution for you.
xunholyx said:
Sorry, my answer was a direct response to @PoweredTek 's reply
I really don't know the exact nature of your issue.
The black bar where and when?
Maybe a screen shot would help.
I would truly like to help you solve your problem.
Now that I realize the user who`s comments I was responding to (lol), please disregard my earlier reply.
I'm sure we can find a solution for you.
Click to expand...
Click to collapse
Like you know when you change the volume on your phone a black bar pops up? A bar like that pops up and says the phone will restart in ten seconds and then I just press the volume up button and it dissapears.
Like when you press the volume up + power button together, the bar that pops up? That comes automatically and often. I have no idea why.
Deleted
Crazysah said:
Like you know when you change the volume on your phone a black bar pops up? A bar like that pops up and says the phone will restart in ten seconds and then I just press the volume up button and it dissapears.
Like when you press the volume up + power button together, the bar that pops up? That comes automatically and often. I have no idea why.
Click to expand...
Click to collapse
I have no idea. It's very strange. Have you tried installing a different ROM?
Also, are you running a custom kernel perhaps?
xunholyx said:
I have no idea. It's very strange. Have you tried installing a different ROM?
Also, are you running a custom kernel perhaps?
Click to expand...
Click to collapse
Yes, I tried installing a different ROM. Still happens. I'm running stock sense. What comes with the phone. I just recently did the hard reset.
Hi All
Noticed that the top inch or so of my screen becomes unresponsive from time to time. So I cannot pull down the notifications or menu. Also if I try to do anything else (call, text, access apps etc) it does not respond.
A restart seems to sort it out but none the less it is annoying and I would like to know if there is something I can do to sort it out?
Thanks for reading
Is there any type of screen protector installed? Please ensure the firmware is updated to the latest version. Please try booting in safe mode to see if possibly there is a 3rd party app causing the issue. Please see the following for safe boot http://www.asus.com/us/support/FAQ/1005163/ If problem still exists then we recommend performing a hardware reset including cache wipe partition. Please see the following: http://www.asus.com/us/support/FAQ/1011956/
Sincerely
ASUS_USA
[email protected]
I do have a screen protector but I do not think it is that as it happens randomly and rebooting it fixes it.
When I tried to boot into recovery so that I can clear the cache I also get an error, basically the open droid on his back with the word error so I cannot even boot into recovery.
PJBXDA said:
I do have a screen protector but I do not think it is that as it happens randomly and rebooting it fixes it.
When I tried to boot into recovery so that I can clear the cache I also get an error, basically the open droid on his back with the word error so I cannot even boot into recovery.
Click to expand...
Click to collapse
When you see the open droid, Do the following.
Press Power (Hold), Press Volume Up and leave Volume Up.
You will enter recovery.
I think it is a hardware issue.
But still, try wiping cache and if possible do a factory reset (After Backup). Do not install any apps for a couple of days and see if the problem reoccurs
Edit:
ASUS Zenfone 2 64GB 3.2GHz
Android 5.0
O2 Network
Click to expand...
Click to collapse
Hey, Your Signature says you have a 3.2 Ghz Zenfone. Damn It, I too should have bought that one.:laugh: (Correct It)
[email protected] said:
When you see the open droid, Do the following.
Press Power (Hold), Press Volume Up and leave Volume Up.
You will enter recovery.
I think it is a hardware issue.
But still, try wiping cache and if possible do a factory reset (After Backup). Do not install any apps for a couple of days and see if the problem reoccurs
Click to expand...
Click to collapse
Thanks but that does not work. When I boot using power and volume up, I get the open droid and the boot options. I choose recovery and it boots but then I get an open droid with a red triangle with an '!' inside coming from his belly and the message 'Error!' underneath. From there the only thing that seems to work is holding the power button for about 10 seconds and that then turns the device off.
PJBXDA said:
Thanks but that does not work. When I boot using power and volume up, I get the open droid and the boot options. I choose recovery and it boots but then I get an open droid with a red triangle with an '!' inside coming from his belly and the message 'Error!' underneath. From there the only thing that seems to work is holding the power button for about 10 seconds and that then turns the device off.
Click to expand...
Click to collapse
THERE YOU HAVE TO DO THE FOLLOWING:
Press Power + Volume up
And release only volume up while holding the power button. And once you see recovery, release power button too.
I find this occurs onmine sometimes too, the dead screen, not the unable to get to recovery. It has to be software as when you rotate the phone the problem still occurs on the top of the phone.
It is very occasional, generally after a reboot, and another reboot will fix it but just an annoyance.
Funny thing is, I have 2 Zenfone 2's one a 2.3ghz 64gb and a 1.8ghz(I'd love it if the transcribe error was right, 8.1ghz would kill anything and heat up the room like a fire) 32gb phone and the problem is present on both...
[email protected] said:
THERE YOU HAVE TO DO THE FOLLOWING:
Press Power + Volume up
And release only volume up while holding the power button. And once you see recovery, release power button too.
Click to expand...
Click to collapse
No need for the CAPS! All you had to say is to press them when I get the droid with the error message, I thought you meant when I first entered to select the recovery mode. Thank you, managed to get in.
ultramag69 said:
I find this occurs onmine sometimes too, the dead screen, not the unable to get to recovery. It has to be software as when you rotate the phone the problem still occurs on the top of the phone.
It is very occasional, generally after a reboot, and another reboot will fix it but just an annoyance.
Funny thing is, I have 2 Zenfone 2's one a 2.3ghz 64gb and a 1.8ghz(I'd love it if the transcribe error was right, 8.1ghz would kill anything and heat up the room like a fire) 32gb phone and the problem is present on both...
Click to expand...
Click to collapse
Strange.
Perhaps Asus_USA could get back to us about this?
ultramag69 said:
I find this occurs onmine sometimes too, the dead screen, not the unable to get to recovery. It has to be software as when you rotate the phone the problem still occurs on the top of the phone.
It is very occasional, generally after a reboot, and another reboot will fix it but just an annoyance.
Funny thing is, I have 2 Zenfone 2's one a 2.3ghz 64gb and a 1.8ghz(I'd love it if the transcribe error was right, 8.1ghz would kill anything and heat up the room like a fire) 32gb phone and the problem is present on both...
Click to expand...
Click to collapse
Hahahaha!!! Seriously Mate. 8.1Ghz Just imagine Antutu Benchmark Scores, Single core performance!!!. Asus could then have advertised zenfone 2 As a mobile + Room Heater.
PJBXDA said:
No need for the CAPS! All you had to say is to press them when I get the droid with the error message, I thought you meant when I first entered to select the recovery mode. Thank you, managed to get in.
Click to expand...
Click to collapse
Well, By CAPS i never meant to be rude. I was just emphasizing that "There" (Where you see the droid bot)"You have to do the following". Caps grabs attention.
This is Post #4 by me
When you see the open droid, Do the following.
Press Power (Hold), Press Volume Up and leave Volume Up.
You will enter recovery.
I think it is a hardware issue.
But still, try wiping cache and if possible do a factory reset (After Backup). Do not install any apps for a couple of days and see if the problem reoccurs
Click to expand...
Click to collapse
Well, If you recheck, In post #4, I explained clearly.
Any ways, glad that you figured it out.:good:
Hi Guys,
I dropped my zenfone2 in water yesterday.. Just for 2 seconds though.. I found the screen behaving weird,so switched off,removed all parts and kept to dry. There was some lag in the screen. At night again kept it in rice jar and also dried for sometime in sun.
1 problem i am facing is, since yesterday,the exact middle part(about 1 inch) of the screen has become unresponsive. Rest everything is working fine except this. Due to this facing issues with handling the phone.
Please if someone can help that would be great. Or do i need to visit the service centre?
Regards,
Satish
satishmohapatra said:
Hi Guys,
I dropped my zenfone2 in water yesterday.. Just for 2 seconds though.. I found the screen behaving weird,so switched off,removed all parts and kept to dry. There was some lag in the screen. At night again kept it in rice jar and also dried for sometime in sun.
1 problem i am facing is, since yesterday,the exact middle part(about 1 inch) of the screen has become unresponsive. Rest everything is working fine except this. Due to this facing issues with handling the phone.
Please if someone can help that would be great. Or do i need to visit the service centre?
Regards,
Satish
Click to expand...
Click to collapse
Probably but will cost you, unless you have insurance...
I just got my brand new OP3, opened it and turned it on to start setting it up, it freezes inside the android set up and then restarts itself after a few seconds of being frozen.
Any solutions? I really don't want to return it, I find it a bit stupid it doesn't even work out of the box
Might be a dud. They happen. RMA it.
LaysDarren said:
I just got my brand new OP3, opened it and turned it on to start setting it up, it freezes inside the android set up and then restarts itself after a few seconds of being frozen.
Any solutions? I really don't want to return it, I find it a bit stupid it doesn't even work out of the box
Click to expand...
Click to collapse
I don't own this phone, but this happened to me with a Nexus, I turned it off, was able to get into recovery mode with button combinations, then I factory reset, cleared cache, and rebooted, it was fine.
I hope you can give it a try
Sent from my XT1097 using XDA-Developers mobile app
mr mystery said:
Might be a dud. They happen. RMA it.
Click to expand...
Click to collapse
markdexter said:
I don't own this phone, but this happened to me with a Nexus, I turned it off, was able to get into recovery mode with button combinations, then I factory reset, cleared cache, and rebooted, it was fine.
I hope you can give it a try
Click to expand...
Click to collapse
Tried doing the Factory reset thing, no luck. Talked to OP support and the guy told me to submit a ticket with my issues, and that a "level 2 technician" would help me.
So I got home and plugged it into my PC, turns out the phone doesn't freeze when plugged in via USB. But on the included charger, and without being plugged into anything, it freezes and reboots itself in a continuous loop.
Keep us informed I'd like to hear what the problem/solution is
Hello, i have the same issue, did u find the solution ?
tenzeu said:
Hello, i have the same issue, did u find the solution ?
Click to expand...
Click to collapse
I also had my Oneplus 3 in a bootloop and freezing while showing either the 1+ square or the rotating red dots.
After I tried to get it repaired by talking with support and had been using my old phone for a few days and reflashing the ROM and recovery many times. I got it working again (ish) now it only freezes ones a day.
Support is a pain, I'm waiting for a level 2 techician for almost a week now.
So I any of you know a solution or have a confirmation that it is a hardware failure, I think we all would like to hear about it.