Hi All
Noticed that the top inch or so of my screen becomes unresponsive from time to time. So I cannot pull down the notifications or menu. Also if I try to do anything else (call, text, access apps etc) it does not respond.
A restart seems to sort it out but none the less it is annoying and I would like to know if there is something I can do to sort it out?
Thanks for reading
Is there any type of screen protector installed? Please ensure the firmware is updated to the latest version. Please try booting in safe mode to see if possibly there is a 3rd party app causing the issue. Please see the following for safe boot http://www.asus.com/us/support/FAQ/1005163/ If problem still exists then we recommend performing a hardware reset including cache wipe partition. Please see the following: http://www.asus.com/us/support/FAQ/1011956/
Sincerely
ASUS_USA
[email protected]
I do have a screen protector but I do not think it is that as it happens randomly and rebooting it fixes it.
When I tried to boot into recovery so that I can clear the cache I also get an error, basically the open droid on his back with the word error so I cannot even boot into recovery.
PJBXDA said:
I do have a screen protector but I do not think it is that as it happens randomly and rebooting it fixes it.
When I tried to boot into recovery so that I can clear the cache I also get an error, basically the open droid on his back with the word error so I cannot even boot into recovery.
Click to expand...
Click to collapse
When you see the open droid, Do the following.
Press Power (Hold), Press Volume Up and leave Volume Up.
You will enter recovery.
I think it is a hardware issue.
But still, try wiping cache and if possible do a factory reset (After Backup). Do not install any apps for a couple of days and see if the problem reoccurs
Edit:
ASUS Zenfone 2 64GB 3.2GHz
Android 5.0
O2 Network
Click to expand...
Click to collapse
Hey, Your Signature says you have a 3.2 Ghz Zenfone. Damn It, I too should have bought that one.:laugh: (Correct It)
[email protected] said:
When you see the open droid, Do the following.
Press Power (Hold), Press Volume Up and leave Volume Up.
You will enter recovery.
I think it is a hardware issue.
But still, try wiping cache and if possible do a factory reset (After Backup). Do not install any apps for a couple of days and see if the problem reoccurs
Click to expand...
Click to collapse
Thanks but that does not work. When I boot using power and volume up, I get the open droid and the boot options. I choose recovery and it boots but then I get an open droid with a red triangle with an '!' inside coming from his belly and the message 'Error!' underneath. From there the only thing that seems to work is holding the power button for about 10 seconds and that then turns the device off.
PJBXDA said:
Thanks but that does not work. When I boot using power and volume up, I get the open droid and the boot options. I choose recovery and it boots but then I get an open droid with a red triangle with an '!' inside coming from his belly and the message 'Error!' underneath. From there the only thing that seems to work is holding the power button for about 10 seconds and that then turns the device off.
Click to expand...
Click to collapse
THERE YOU HAVE TO DO THE FOLLOWING:
Press Power + Volume up
And release only volume up while holding the power button. And once you see recovery, release power button too.
I find this occurs onmine sometimes too, the dead screen, not the unable to get to recovery. It has to be software as when you rotate the phone the problem still occurs on the top of the phone.
It is very occasional, generally after a reboot, and another reboot will fix it but just an annoyance.
Funny thing is, I have 2 Zenfone 2's one a 2.3ghz 64gb and a 1.8ghz(I'd love it if the transcribe error was right, 8.1ghz would kill anything and heat up the room like a fire) 32gb phone and the problem is present on both...
[email protected] said:
THERE YOU HAVE TO DO THE FOLLOWING:
Press Power + Volume up
And release only volume up while holding the power button. And once you see recovery, release power button too.
Click to expand...
Click to collapse
No need for the CAPS! All you had to say is to press them when I get the droid with the error message, I thought you meant when I first entered to select the recovery mode. Thank you, managed to get in.
ultramag69 said:
I find this occurs onmine sometimes too, the dead screen, not the unable to get to recovery. It has to be software as when you rotate the phone the problem still occurs on the top of the phone.
It is very occasional, generally after a reboot, and another reboot will fix it but just an annoyance.
Funny thing is, I have 2 Zenfone 2's one a 2.3ghz 64gb and a 1.8ghz(I'd love it if the transcribe error was right, 8.1ghz would kill anything and heat up the room like a fire) 32gb phone and the problem is present on both...
Click to expand...
Click to collapse
Strange.
Perhaps Asus_USA could get back to us about this?
ultramag69 said:
I find this occurs onmine sometimes too, the dead screen, not the unable to get to recovery. It has to be software as when you rotate the phone the problem still occurs on the top of the phone.
It is very occasional, generally after a reboot, and another reboot will fix it but just an annoyance.
Funny thing is, I have 2 Zenfone 2's one a 2.3ghz 64gb and a 1.8ghz(I'd love it if the transcribe error was right, 8.1ghz would kill anything and heat up the room like a fire) 32gb phone and the problem is present on both...
Click to expand...
Click to collapse
Hahahaha!!! Seriously Mate. 8.1Ghz Just imagine Antutu Benchmark Scores, Single core performance!!!. Asus could then have advertised zenfone 2 As a mobile + Room Heater.
PJBXDA said:
No need for the CAPS! All you had to say is to press them when I get the droid with the error message, I thought you meant when I first entered to select the recovery mode. Thank you, managed to get in.
Click to expand...
Click to collapse
Well, By CAPS i never meant to be rude. I was just emphasizing that "There" (Where you see the droid bot)"You have to do the following". Caps grabs attention.
This is Post #4 by me
When you see the open droid, Do the following.
Press Power (Hold), Press Volume Up and leave Volume Up.
You will enter recovery.
I think it is a hardware issue.
But still, try wiping cache and if possible do a factory reset (After Backup). Do not install any apps for a couple of days and see if the problem reoccurs
Click to expand...
Click to collapse
Well, If you recheck, In post #4, I explained clearly.
Any ways, glad that you figured it out.:good:
Hi Guys,
I dropped my zenfone2 in water yesterday.. Just for 2 seconds though.. I found the screen behaving weird,so switched off,removed all parts and kept to dry. There was some lag in the screen. At night again kept it in rice jar and also dried for sometime in sun.
1 problem i am facing is, since yesterday,the exact middle part(about 1 inch) of the screen has become unresponsive. Rest everything is working fine except this. Due to this facing issues with handling the phone.
Please if someone can help that would be great. Or do i need to visit the service centre?
Regards,
Satish
satishmohapatra said:
Hi Guys,
I dropped my zenfone2 in water yesterday.. Just for 2 seconds though.. I found the screen behaving weird,so switched off,removed all parts and kept to dry. There was some lag in the screen. At night again kept it in rice jar and also dried for sometime in sun.
1 problem i am facing is, since yesterday,the exact middle part(about 1 inch) of the screen has become unresponsive. Rest everything is working fine except this. Due to this facing issues with handling the phone.
Please if someone can help that would be great. Or do i need to visit the service centre?
Regards,
Satish
Click to expand...
Click to collapse
Probably but will cost you, unless you have insurance...
Related
Can someone help me wipe my phone from recovery b/c i cant see anything on the screen but i do know the phone works and responds to touch?
I just need someone who can tell me exactly where to scroll in recovery to get to the wipe data/cache option.
Any help is very much appreciated
Unfortunately it may not be possible to help you navigate blindly because Clockword Recovery has a feature that places the confirm option among 10 choices to prevent accidental clicks. But from repeated tries it seems to come up in the same spot for me, so hopefully it might work for you.
So I can suggest that once you boot into recovery (volume down + power) and do the following.
- Press volume down 3 times and press trackpad, very very gently. Sometimes it registers a single click as two if you hold it for too long.
- Press volume down 7 times and press trackpad to confirm.
If it you select one of the "No" options on the confirmation page it will spit you back out to the main menu. So you press volume down 3 times, trackpad, volume down 7 times, trackpad.
Are you sure wiping your cache will resolve the issue you are having? It sounds like a screen defect or perhaps a resolution issue? Have you messed with your build.prop? If it doesn't work you may need to do some additional work from adb shell.
Thanks for the reply. I will try this as soon as I get back from class. I think it's a screen defect because the phone was working perfectly fine and when I came back to my phone after 10 minutes all I saw was a blank screen with the backlight on. I haven't messe with the build.prop. I have messed with the LCD density a couple times but I don't think that's what cause this issue. I just wanna try to clear all data I have on the phone so I can try to exchange it at a tmobile store lol. I know it won't fix the screen issue.
Thanks for helping. I'll see if it works. I do remeber that confirming wipe data and cache would also be the 7th option repeatedly.
Can you get into Fastboot?
Carloswithac said:
Can you get into Fastboot?
Click to expand...
Click to collapse
im not sure. i cant see anything on the screen
so, my rom did not back up and my phone on regular power on just stay on white sceen displaying htc, when i try recovery it says no images. i have a back up G2 and i am looking for a way to save the proper to the sd card so i can boot back up. any feedback would be awesome. thanks
O and I'm s on, so I guess I'm not rooted
Sent from my T-Mobile G2 using the XDA mobile application powered by Tapatalk
So I went into the T-Mobile store and got my g2 replaced
Jmsbishop, I'm new to this but ima try searching around and see what I can figure out to help you out.
Sent from my T-Mobile G2 using XDA App
About to purchase the One-X after couple years with DHD and recently, Sensation.
My only concern is that if get a rom that goes bad or gets stuck in bootloops, can this be fixed easilly on the One-X?
On the DHD and Sensation you removed the battery to stop it then Power+Volume down and you could reflash a different rom from recovery and the phone was none the wiser.
My concern on One-X is that even though you can force "reset" the phone via power and home if it gets stuck, that it won't turn it off completely so that you can get back to a power+volume down fix?
Any suggestions? Otherwise i'm out today to grab one.
hbt15 said:
About to purchase the One-X after couple years with DHD and recently, Sensation.
My only concern is that if get a rom that goes bad or gets stuck in bootloops, can this be fixed easilly on the One-X?
On the DHD and Sensation you removed the battery to stop it then Power+Volume down and you could reflash a different rom from recovery and the phone was none the wiser.
My concern on One-X is that even though you can force "reset" the phone via power and home if it gets stuck, that it won't turn it off completely so that you can get back to a power+volume down fix?
Any suggestions? Otherwise i'm out today to grab one.
Click to expand...
Click to collapse
once you force it to reboot, just hold volume down real fast before it starts booting. You will see it goes to the bootloader screen
rayford85 said:
once you force it to reboot, just hold volume down real fast before it starts booting. You will see it goes to the bootloader screen
Click to expand...
Click to collapse
+1
As he said!
rayford85 said:
once you force it to reboot, just hold volume down real fast before it starts booting. You will see it goes to the bootloader screen
Click to expand...
Click to collapse
Awesome. That's all i wanted to know. Thanks.
P.S. I went and got it before you replied anyway haha!
Just gotta get these shi*ty carrier apps off now and i'll be happy. Hopefully it's not too hard to do.
Hi,
I'm sorry if this has already been answered I just can't find it.
My Wildfire's screen froze a couple of times, then the last time I removed the battery and reinserted it.
When I tried to power back up I got the vibrate but nothing on the screen, so I repeated a couple of times with no luck.
I then tried the Hboot method (Hold vol - and power) and I got the Hboot on, but when I tried to navigate using the volume buttons nothing happened, so removed battery and tried to repeat, I couldn't get back to Hboot. I have only been able to get the Hboot screen that one time.
When I power up, I get 1 vibrate and nothing on screen.
When I hold volume + and power button, I get three vibrates and the green light comes on.
When I hold volume - and power I don't get any vibrates, unless I remove the volume - then the power button but still only one vibrate.
I've tried installing the CyanogenMod but no luck.
Is there anything that can be done to save my Wildfire?
Thanks in advance for any help!
Seems like you're in Qualcomm Diagnostic mode. Though I don't remember the solution, some Googling might help
Sent from my HTC One S using Tapatalk 2
Any help please
I've tried the method stated on this forum but with no luck.
Does anyone have a suggestion?
Thanks!
--- EDIT ---
So you wrote your question again in the "Wildfire S" (Marvel) Forums - in this case the much more important question would be: what phone are you talking about? A Wildfire (Buzz) or a "Wildfire S" (Marvel). Despite the name those have almost nothing in common - they are totally different devices
--- EDIT ---
I'll answer in this thread although you opened another one in Q&A.
You haven't been too specific with your problem but sometimes it helps to have all the details
So here we go:
a) did the phone work correct (besides the freezes) before you took out the battery?
b) is your WF rooted & s-off?
c) which ROM?
d)
When I hold volume + and power button, I get three vibrates and the green light comes on
Click to expand...
Click to collapse
does this happen when connected to PC or charger or not
e)
When I hold volume - and power I don't get any vibrates, unless I remove the volume
Click to expand...
Click to collapse
did you hold both at least 5-10 secs or so?
f)
I've tried installing the CyanogenMod but no luck
Click to expand...
Click to collapse
you mean after your problem occured? How did you do that?
Believe me: the more details you provide the more likely someone might have a solution or at least an idea what's going on
OK, sorry for the lack of info!
My phone is a Wildfire, not a WildfireS.
A: Yes, was working.
B: No, never needed to.
C: Not sure, never kept a record of it. It's one of the first models though if that helps.
D: This happens without USB cord attached. When the USB cord is attached I pull the battery and the green light stays on.
E: Yes, I've tried this for over 10secs before.
F: Yes, after blank screen. I installed on SD card and followed the directions. Bare in mind, I cant set Debug or the charge only setting.
Thanks!
stefan2519 said:
OK, sorry for the lack of info!
My phone is a Wildfire, not a WildfireS
Click to expand...
Click to collapse
ok, you should mention it in the Marvel forums, too, to avoid misunderstandings At least you're in the right forum here.
B: No, never needed to.
Click to expand...
Click to collapse
That's what I thought. In this case you won't be able to flash any other ROM - you could just do the usual upgrades by HTC
This doesn't sound to me to be a minor problem (but probably someone else might correct me here) - nevertheless - just to make sure: have you tried to do a hard factory reset following the HTC user guide?
- With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button (instead of holding it)
if this boots your phone up:
- Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button.
- Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER.
- Press VOLUME UP to start the factory reset
(errm and yes: this will delete all your user data, of course...)
Click to expand...
Click to collapse
But I assume you have done that anyway - did you try to connect your phone to the PC (HTC drivers installed, of course)?
How about charging - does the phone seem to behave normal - i.e. if you keep it from charging for a few hrs does it show the red LED for charging mode and the green one for being fully charged?
That's pretty much all I could suggest from scratch. - Hopefully someone else with a good idea will step in here :fingers-crossed:
OK, still have the Wildfire with the annoying blank screen.
Does anyone have any suggestions on a fix?
Thanks!
stefan2519 said:
OK, still have the Wildfire with the annoying blank screen.
Does anyone have any suggestions on a fix?
Thanks!
Click to expand...
Click to collapse
besides the suggestion of the Qualcomm diagnostic mode (no I don't know anything about that): did you try to power up without the sdcard, yet?
Furthermore I slightly remember that you could do a factory reset using a key combination - but I'm not sure about it.
Same goes for a RUU. Are you able to connect to the phone with the PC?
Really just random guessing - hard if no error messages appear...
Yes, tried with the SD card.
Because I can't see the screen I tried it loads of times, all with different combinations.
I can't get any vibrate from volume down + long hold power.
I will only get a vibrate from volume down + short hold power.
What would be ideal if there's a way to use ODIN PC to flash a new ROM, well that's what I think it is, faulty ROM?
Thanks!
stefan2519 said:
Yes, tried with the SD card.
Because I can't see the screen I tried it loads of times, all with different combinations.
I can't get any vibrate from volume down + long hold power.
I will only get a vibrate from volume down + short hold power.
What would be ideal if there's a way to use ODIN PC to flash a new ROM, well that's what I think it is, faulty ROM?
Thanks!
Click to expand...
Click to collapse
really hard to say as there's not a little information what's going on. What if just the screen is dead? have you tried to wait after boot and insert your pin after a while (I mean try to guess where the numbers might be) and call your number?
Why anyone want's to use ODIN on non-samsung?!
ODIN is purely just for SAMSUNG products
If you have warranty.. put it to service centre.. they will fix it
Need hard reset power off your phone press volume DOWN and power. YOU WILL FIX IT EASYLI.
Sent from my HTC Wildfire using xda premium
Hey there!
I'm bumping this because I have the same problem and creating a new thread seemed more bad to me.
Anyway, I'll start from the beginning.
I found out my battery was swollen 5 days ago. It's probably because of my charging habits. My battery life have shortened everyday this 5 days. Yesterday morning I wiped my battery stats to get a better battery life. When I was back home my phone's battery has depleted while I was listening to music.
I came to home, plugged my phone to charge and waited 15 mins to get it charged a bit to open. When I tried to open it, it vibrated but the "green htc text on white background" screen didn't come up. The screen wasn't working. I tried what is said before in this tried. Once I got managed to see the bootloader but the volume keys weren't working (as above) After some moments of rage, my brother offered to test the touch, I opened the phone, (as I dont have a PIN) we waited for some minutes and then he called me. I mimiced the answering gestured and boom, I could talk with my brother.
I bought a new screen as I think screen is broken. But it could be because mainboards screen part is damaged (probably because of my faulty battery, voltage wavings etc.) or something completely different.
Please guys help me. I can't buy a new phone atm so I have to fix this
zephyri-xr said:
Hey there!
I'm bumping this because I have the same problem and creating a new thread seemed more bad to me.
Anyway, I'll start from the beginning.
I found out my battery was swollen 5 days ago. It's probably because of my charging habits. My battery life have shortened everyday this 5 days. Yesterday morning I wiped my battery stats to get a better battery life. When I was back home my phone's battery has depleted while I was listening to music.
I came to home, plugged my phone to charge and waited 15 mins to get it charged a bit to open. When I tried to open it, it vibrated but the "green htc text on white background" screen didn't come up. The screen wasn't working. I tried what is said before in this tried. Once I got managed to see the bootloader but the volume keys weren't working (as above) After some moments of rage, my brother offered to test the touch, I opened the phone, (as I dont have a PIN) we waited for some minutes and then he called me. I mimiced the answering gestured and boom, I could talk with my brother.
I bought a new screen as I think screen is broken. But it could be because mainboards screen part is damaged (probably because of my faulty battery, voltage wavings etc.) or something completely different.
Please guys help me. I can't buy a new phone atm so I have to fix this
Click to expand...
Click to collapse
Ouch sounds like a rough one :/ OK so you have no visual, but do have touch and audio? Are you s-off or s-on? You could try to "blind feed" the rom.zip of a ruu to the bootloader to try restore it. But it may well be that your battery has killed the screen. Have you ordered a new battery?
tapped out from my sexy sensation XE
heavy_metal_man said:
Ouch sounds like a rough one :/ OK so you have no visual, but do have touch and audio? Are you s-off or s-on? You could try to "blind feed" the rom.zip of a ruu to the bootloader to try restore it. But it may well be that your battery has killed the screen. Have you ordered a new battery?
tapped out from my sexy sensation XE
Click to expand...
Click to collapse
I'm S-OFF. I had it written in my old sig.
I too think that it was the battery that killed the screen. Ordered both a screen and a battery but they won't be coming before 20 days at least. Damn you China, why you have to be that far.
Anyhoo, I can't get to the bootloader anymore. Or I think I can't get it. I once managed to get it but volume buttons weren't working. After that in every try I couln't see the bootloader screen. But you're right. When I can't see the bootloader, it doesn't mean I don't get the screen. I could do it with a fellow's help. But only after a few days. I'm getting a surgery in 10 hours. Can't really care about my phone right now
zephyri-xr said:
I'm S-OFF. I had it written in my old sig.
I too think that it was the battery that killed the screen. Ordered both a screen and a battery but they won't be coming before 20 days at least. Damn you China, why you have to be that far.
Anyhoo, I can't get to the bootloader anymore. Or I think I can't get it. I once managed to get it but volume buttons weren't working. After that in every try I couln't see the bootloader screen. But you're right. When I can't see the bootloader, it doesn't mean I don't get the screen. I could do it with a fellow's help. But only after a few days. I'm getting a surgery in 10 hours. Can't really care about my phone right now
Click to expand...
Click to collapse
As always man look after your self, then your family and friends, then your tec
Damn china indeed well I believe I know the blind flash procedure so hit this thread when you are better and will will rock on
tapped out from my sexy sensation XE
heavy_metal_man said:
As always man look after your self, then your family and friends, then your tec
Damn china indeed well I believe I know the blind flash procedure so hit this thread when you are better and will will rock on
tapped out from my sexy sensation XE
Click to expand...
Click to collapse
Hey I'm back
First I have to ask, do you get a vibration feedback when you are getting into bootloader by VolDown + Power buttons?
zephyri-xr said:
Hey I'm back
First I have to ask, do you get a vibration feedback when you are getting into bootloader by VolDown + Power buttons?
Click to expand...
Click to collapse
I don't think so :-\ it just depends. If its going to do it standardly then it will go once, if it goes 3 or 5 times your in trouble...
Tapped out from my sexy nexus 7
heavy_metal_man said:
I don't think so :-\ it just depends. If its going to do it standardly then it will go once, if it goes 3 or 5 times your in trouble...
Tapped out from my sexy nexus 7
Click to expand...
Click to collapse
I'm just not sure I can get into bootloader. When I Vol- + Power no vibration, no light on softkeys nothing.
There is no vibration when going to bootloader.
All of the sudden the screen of my new Nexus 7 does not respond to touch.
I was looking to my emails, then stopped using the tablet for 10 mins and, when I tried to use it again, the lock screen did not recognize my swipe motion. I then tried to reboot it: pressed the power button, touched the Power Off option and nothing, also here it did not register my touch.
I was able to enter into recovery mode (using power and volume keys) and perform a factory reset but that did not solve the problem.
I am stuck at the lock screen and I cannot unlock it.
Any suggestion?
Thanks!
i think its just a 4.3 software bug. i love the tablet but the new update isn't very good IMO. google needs to get this right.
luigig said:
All of the sudden the screen of my new Nexus 7 does not respond to touch.
I was looking to my emails, then stopped using the tablet for 10 mins and, when I tried to use it again, the lock screen did not recognize my swipe motion. I then tried to reboot it: pressed the power button, touched the Power Off option and nothing, also here it did register my touch.
I was able to enter into recovery mode (using power and volume keys) and perform a factory reset but that did not solve the problem.
I am stuck at the lock screen and I cannot unlock it.
Any suggestion?
Thanks!
Click to expand...
Click to collapse
Since it has to be new I'd recommend just trading it in for another if a reboot or reset didn't fix it. I'd hate to see a fellow get stuck with an unreliable device. It could be many things though such as a bad digitizer or loose LCD ribbon flex cable or just a software glitch. To check the flex cable you would have to disassemble the unit which of course could potentially cause problems when trading it in. I dropped a tab one time though and it Jared my charge flex cable loose and just reinserting it fixed it. Good luck
fix-this! said:
i think its just a 4.3 software bug. i love the tablet but the new update isn't very good IMO. google needs to get this right.
Click to expand...
Click to collapse
Thanks.
Any idea about how to fix the problem (factory reset did not work) other then sending it back for a replacement?
Wait for Google to release official image then return to stock to see if it fixes it.
conan1600 said:
Since it has to be new I'd recommend just trading it in for another if a reboot or reset didn't fix it. I'd hate to see a fellow get stuck with an unreliable device. It could be many things though such as a bad digitizer or loose LCD ribbon flex cable or just a software glitch. To check the flex cable you would have to disassemble the unit which of course could potentially cause problems when trading it in. I dropped a tab one time though and it Jared my charge flex cable loose and just reinserting it fixed it. Good luck
Click to expand...
Click to collapse
Thanks.
I have a feeling it is a software problem. It was perfectly working and few minutes after it was not. Nothing, hardware-wise happened in the middle.
Software-wise, I noticed, on the top of the screen, the notification that a keyboard update was installed. Could have it broken something?
I thought a factory reset would have handled that possible problem but it did not.
luigig said:
All of the sudden the screen of my new Nexus 7 does not respond to touch.
I was looking to my emails, then stopped using the tablet for 10 mins and, when I tried to use it again, the lock screen did not recognize my swipe motion. I then tried to reboot it: pressed the power button, touched the Power Off option and nothing, also here it did not register my touch.
I was able to enter into recovery mode (using power and volume keys) and perform a factory reset but that did not solve the problem.
I am stuck at the lock screen and I cannot unlock it.
Any suggestion?
Thanks!
Click to expand...
Click to collapse
I had the problem last night and a reboot fixed it. Haven't seen the problem since.
mi7chy said:
Wait for Google to release official image then return to stock to see if it fixes it.
Click to expand...
Click to collapse
Mi7chy,
thanks.
A question: I started reading this guide (http://forum.xda-developers.com/showthread.php?t=1907796) to understand how to flash the factory image and I am worried I cannot perform step 1 of the Driver Installation section (I am unable to unlock the lock screen...).
Any suggestion?
Contemplating of returning this back for a replacement...
Thanks!
luigig said:
All of the sudden the screen of my new Nexus 7 does not respond to touch.
I was looking to my emails, then stopped using the tablet for 10 mins and, when I tried to use it again, the lock screen did not recognize my swipe motion. I then tried to reboot it: pressed the power button, touched the Power Off option and nothing, also here it did not register my touch.
I was able to enter into recovery mode (using power and volume keys) and perform a factory reset but that did not solve the problem.
I am stuck at the lock screen and I cannot unlock it.
Any suggestion?
Thanks!
Click to expand...
Click to collapse
I was in staples and their floor model had the same problem, I tried to fix it but it just sat there in a frozen state.
I just got the screen of death? or simply a black screen and i dont know how to fix it. the volume works, and i can hear music playing, no water damage. but idk if there is a fix
please help
fozzy501 said:
I just got the screen of death? or simply a black screen and i dont know how to fix it. the volume works, and i can hear music playing, no water damage. but idk if there is a fix
please help
Click to expand...
Click to collapse
What preceded the 'black screen?'
I assume you're Rooted.
Can you get into Recovery?
To get into Recovery:
Power down device.
Don't turn on
Press Power & Vol up buttons at same time
Release when device vibrates and you see Blue Recovery booting words in left upper corner.
Wipe cache, dalvik cache and boot.
If that doesn't work,
Flash Nandroid backup
If you don't have a Nandroid backup, Factory Reset, wipe cache & dakvik cache
If that doesn't work,
Go to ODIN/Download mode, and install Samsung Stock Firmware via ODIN.
Biker1 said:
What preceded the 'black screen?'
I assume you're Rooted.
Can you get into Recovery?
To get into Recovery:
Power down device.
Don't turn on
Press Power & Vol up buttons at same time
Release when device vibrates and you see Blue Recovery booting words in left upper corner.
Wipe cache, dalvik cache and boot.
If that doesn't work,
Flash Nandroid backup
If you don't have a Nandroid backup, Factory Reset, wipe cache & dakvik cache
If that doesn't work,
Go to ODIN/Download mode, and install Samsung Stock Firmware via ODIN.
Click to expand...
Click to collapse
the thing is that im not rooted at all. i dont know wat to do
fozzy501 said:
the thing is that im not rooted at all. i dont know wat to do
Click to expand...
Click to collapse
What preceded the black screen?
What were the events leading to the black screen?
Installing something, trying something new, jumping into a pool forgetting the deviceuisuin youropocket, stuff like that.. The info can help determine what is going on.
You're not rooted is ok.
The fact that some stuff is working is good.
After you answer the above, you can:
Power down phone.
Make sure the battery has at least 50% charge.
If you can't see the stats and think you may be low on juice, pluguin the device for an hour andlet charge.
After you are charged, you're going to go into the he stock recovery
By doing the following:
Power down device
Press Power & Vol up buttons at same time.
Release buttons when you see the blue words in upper left corner of screen and feel the Vibrate.
Using the volume buttons, scroll up or down to Factory Reset
Press Power button to confirm
Let the screen go through its stuff
Then you will choose reboot and enter it with the Power button.
It'll take 15-20 minutes sometimes, so just wait and see if you're device boots.
If the above fails to boot your device successfully, you'll have to ODIN Samsung Stock Firmware via your pc.
Biker1 said:
What preceded the black screen?
What were the events leading to the black screen?
Installing something, trying something new, jumping into a pool forgetting the deviceuisuin youropocket, stuff like that.. The info can help determine what is going on.
You're not rooted is ok.
The fact that some stuff is working is good.
After you answer the above, you can:
Power down phone.
Make sure the battery has at least 50% charge.
If you can't see the stats and think you may be low on juice, pluguin the device for an hour andlet charge.
After you are charged, you're going to go intodthe stock recovery
By doing the following:
Power down device
Press Power & Vol up buttons at same time.
Release buttons when you see the blue words in upper left corner of screen and feel the Vibrate.
Using the volume buttons, scroll up or down to Factory Reset
Press Power button to confirm
Let the screen go through its stuff
Then you will choose reboot and enter it with the Power button.
It'll take 15-20 minutes sometimes, so just wait and see if you're device boots.
Click to expand...
Click to collapse
i was using it fine at night and then i didnt have a charger so i used the car charger and plugged it into the power outlet and then in the morning the screen was all black.
fozzy501 said:
i was using it fine at night and then i didnt have a charger so i used the car charger and plugged it into the power outlet and then in the morning the screen was all black.
Click to expand...
Click to collapse
Ohhh.....
Hold off on the above instructions.
Do you have another battery you can try?
Or a friend whose battery you can try?
Edit:
But you can hear and adjust the volume, it's just the screen is black.
That would lead me to believe the battery is good.
Hopefully there is no internal damage form a bad car charger, etc.
Just thinking out loud.
Perhaps try the Recovery steps above after charging the battery.
Biker1 said:
Ohhh.....
Hold off on the above instructions.
Do you have another battery you can try?
Or a friend whose battery you can try?
Click to expand...
Click to collapse
i mean it says it charges wen i plug in the normal charger, but at the moment i dont have another battery
do you think thats the problem because i mean the screen is all black but the i can touch the screen and feel it vibrate wen i try to unlock the phone
fozzy501 said:
i mean it says it charges wen i plug in the normal charger, but at the moment i dont have another battery
do you think thats the problem because i mean the screen is all black but the i can touch the screen and feel it vibrate wen i try to unlock the phone
Click to expand...
Click to collapse
I see......
First see jif you can get into Recovery.
If you can or can't, let me know.
Then we'll go from there.
If you can:
First try wiping cache, dalvik cache and reboot.
If that doesn't work, do the Factory reset I wrote the steps to.
Biker1 said:
I see......
First see jif you can get into Recovery.
If you can or can't, let me know.
Then we'll go from there.
If you can:
First try wiping cache, dalvik cache and reboot.
If that doesn't work, do the Factory reset I wrote the steps to.
Click to expand...
Click to collapse
i tried the recovery options but nothing will come up
fozzy501 said:
i tried the recovery options but nothing will come up
Click to expand...
Click to collapse
It will help if you tell me the steps you did and what the device feedback was.
Biker1 said:
It will help if you tell me the steps you did and what the device feedback was.
Click to expand...
Click to collapse
i did the steps you told me hold the volume& up and power and nothing came up. i felt it vibrate but nothing came up. the screen flashes just a little bit
If you attempted to get into stock recovery following the proper procedure without success, I'd try one more time.
If failure repeats, try to boot the device into ODIN/Download mode by:
Power down device
Don't power up
Press Power & Vol DOWN buttons this time.
Hold the buttons until the device boots into ODIN mode, usually just a few seconds.
Let me know.
Biker1 said:
If you attempted to get into stock recovery following the proper procedure without success, I'd try one more time.
If failure repeats, try to boot the device into ODIN/Download mode by:
Power down device
Don't power up
Press Power & Vol DOWN buttons this time.
Hold the buttons until the device boots into ODIN mode, usually just a few seconds.
Let me know.
Click to expand...
Click to collapse
nope nothing
fozzy501 said:
i did the steps you told me hold the volume& up and power and nothing came up. i felt it vibrate but nothing came up. the screen flashes just a little bit
Click to expand...
Click to collapse
I have a feeling the device may have booted into Recovery successfully, but the screen is blacksso you can't see the Recovery screen.
When you say it lit up a little, please describe.
Does anything on the screen light up at anytime?
Biker1 said:
I have a feeling the device may have booted into Recovery successfully, but the screen is blacksso you can't see the Recovery screen.
When you say it lit up a little, please describe.
Does anything on the screen light up at anytime?
Click to expand...
Click to collapse
when it rebooted it did a small flash starting froim the top of the screen to the bottom, really fast and really quick
fozzy501 said:
nope nothing
Click to expand...
Click to collapse
I'm not 100% ccertain, but it appears your screen is shot. May not be the screen itself, but the circuitry that lights the screen.
How that happened I'm not 100% certain, but it would appear that it has something to do with car charging the device.
I went through as much troubleshooting as I know, but without the display, I don't know how to get into Recovery or ODIN, which most likely is a moot point because the issue is most likely not software related, but hardware related.
Hopefully I'm wrong
Just a heads up...when you use a car charger to charge your phone its highly recommended to unplug it as soon as its charged. I believe thats what caused your problem.
Sent from a Insane S4
Sick Made Development
Where or how much to repair the screen?
Sent from my MyTouch 4G Slide using xda premium
fozzy501 said:
Where or how much to repair the screen?
Sent from my MyTouch 4G Slide using xda premium
Click to expand...
Click to collapse
As I mentioned, I'm not sure it's the digitizer assembly that is bad or the circuitry that operates the digitizer screen assembly or both.
I'd say a digitizer/screen assembly replacement with Samsung OEM parts, including labor may be approx. $175 give or take a few bucks. Would have to check.
The reputable installer would have to specify that you won't be charged if the replacement doesn't work out. Which is obvious anyway.
I'd go to a place in person, and wait for it to be done, if that's possible in your area.
I'd also just say that my screen just stopped working. Let him determine what's up, before be he does anything.
On the other hand, maybe let the tech knows what you think the cause of the issue is, although no one is 100%. Yeah, just tell him what happened.
You plugged the phone into a car charger overnight, and in the am, the screen didn't illuminate.
Maybe it's not the screen and something more simple, maybe.
The tech would also be able to troubleshoot the device more effectively.
Biker1 said:
As I mentioned, I'm not sure it's the digitizer assembly that is bad or the circuitry that operates the digitizer screen assembly or both.
I'd say a digitizer/screen assembly replacement with Samsung OEM parts, including labor may be approx. $175 give or take a few bucks. Would have to check.
The reputable installer would have to specify that you won't be charged if the replacement doesn't work out. Which is obvious anyway.
I'd go to a place in person, and wait for it to be done, if that's possible in your area.
I'd also just say that my screen just stopped working. Let him determine what's up, before be he does anything.
On the other hand, maybe let the tech knows what you think the cause of the issue is, although no one is 100%. Yeah, just tell him what happened.
You plugged the phone into a car charger overnight, and in the am, the screen didn't illuminate.
Maybe it's not the screen and something more simple, maybe.
The tech would also be able to troubleshoot the device more effectively.
Click to expand...
Click to collapse
Keep in mind these phones have a year of Samsung warranty.
He's not rooted so he shouldn't have warranty issues.
Send it to Samsung.