Screen does not respond to touch - Nexus 7 (2013) Q&A

All of the sudden the screen of my new Nexus 7 does not respond to touch.
I was looking to my emails, then stopped using the tablet for 10 mins and, when I tried to use it again, the lock screen did not recognize my swipe motion. I then tried to reboot it: pressed the power button, touched the Power Off option and nothing, also here it did not register my touch.
I was able to enter into recovery mode (using power and volume keys) and perform a factory reset but that did not solve the problem.
I am stuck at the lock screen and I cannot unlock it.
Any suggestion?
Thanks!

i think its just a 4.3 software bug. i love the tablet but the new update isn't very good IMO. google needs to get this right.

luigig said:
All of the sudden the screen of my new Nexus 7 does not respond to touch.
I was looking to my emails, then stopped using the tablet for 10 mins and, when I tried to use it again, the lock screen did not recognize my swipe motion. I then tried to reboot it: pressed the power button, touched the Power Off option and nothing, also here it did register my touch.
I was able to enter into recovery mode (using power and volume keys) and perform a factory reset but that did not solve the problem.
I am stuck at the lock screen and I cannot unlock it.
Any suggestion?
Thanks!
Click to expand...
Click to collapse
Since it has to be new I'd recommend just trading it in for another if a reboot or reset didn't fix it. I'd hate to see a fellow get stuck with an unreliable device. It could be many things though such as a bad digitizer or loose LCD ribbon flex cable or just a software glitch. To check the flex cable you would have to disassemble the unit which of course could potentially cause problems when trading it in. I dropped a tab one time though and it Jared my charge flex cable loose and just reinserting it fixed it. Good luck

fix-this! said:
i think its just a 4.3 software bug. i love the tablet but the new update isn't very good IMO. google needs to get this right.
Click to expand...
Click to collapse
Thanks.
Any idea about how to fix the problem (factory reset did not work) other then sending it back for a replacement?

Wait for Google to release official image then return to stock to see if it fixes it.

conan1600 said:
Since it has to be new I'd recommend just trading it in for another if a reboot or reset didn't fix it. I'd hate to see a fellow get stuck with an unreliable device. It could be many things though such as a bad digitizer or loose LCD ribbon flex cable or just a software glitch. To check the flex cable you would have to disassemble the unit which of course could potentially cause problems when trading it in. I dropped a tab one time though and it Jared my charge flex cable loose and just reinserting it fixed it. Good luck
Click to expand...
Click to collapse
Thanks.
I have a feeling it is a software problem. It was perfectly working and few minutes after it was not. Nothing, hardware-wise happened in the middle.
Software-wise, I noticed, on the top of the screen, the notification that a keyboard update was installed. Could have it broken something?
I thought a factory reset would have handled that possible problem but it did not.

luigig said:
All of the sudden the screen of my new Nexus 7 does not respond to touch.
I was looking to my emails, then stopped using the tablet for 10 mins and, when I tried to use it again, the lock screen did not recognize my swipe motion. I then tried to reboot it: pressed the power button, touched the Power Off option and nothing, also here it did not register my touch.
I was able to enter into recovery mode (using power and volume keys) and perform a factory reset but that did not solve the problem.
I am stuck at the lock screen and I cannot unlock it.
Any suggestion?
Thanks!
Click to expand...
Click to collapse
I had the problem last night and a reboot fixed it. Haven't seen the problem since.

mi7chy said:
Wait for Google to release official image then return to stock to see if it fixes it.
Click to expand...
Click to collapse
Mi7chy,
thanks.
A question: I started reading this guide (http://forum.xda-developers.com/showthread.php?t=1907796) to understand how to flash the factory image and I am worried I cannot perform step 1 of the Driver Installation section (I am unable to unlock the lock screen...).
Any suggestion?
Contemplating of returning this back for a replacement...
Thanks!

luigig said:
All of the sudden the screen of my new Nexus 7 does not respond to touch.
I was looking to my emails, then stopped using the tablet for 10 mins and, when I tried to use it again, the lock screen did not recognize my swipe motion. I then tried to reboot it: pressed the power button, touched the Power Off option and nothing, also here it did not register my touch.
I was able to enter into recovery mode (using power and volume keys) and perform a factory reset but that did not solve the problem.
I am stuck at the lock screen and I cannot unlock it.
Any suggestion?
Thanks!
Click to expand...
Click to collapse
I was in staples and their floor model had the same problem, I tried to fix it but it just sat there in a frozen state.

Related

[Q] Freezing Lockscreen After Pushing Power Button (Wake Up)

Hello and good day all,
I just buy my Samsung Galaxy Note 2 (GT-N7100) for 3 days now.
Straight to the point, I'm having this weird problem where I didn't experience it on my previous Samsung Galaxy Note.
The problem is, my screen freeze whenever I open the phone. (Pressing Home button and then you should either put password or swipe)
The screen doesn't respond to my touch.
I have to Lock it again (Power Button), and Unlock it (Home Button) and then it works like usual.
Another thing is, when I'm on the freeze state, my S-Pen can be use but touch of the screen with fingertips doesn't work at all.
And the Freeze Screen only occur when I let the phone for a moment (Going Locked, Black Screen, more than 5 sec)
By the way, the screen also Freeze whenever there's a call. I cant Swipe the button to answer the call.
Already try this few step but the problem still occur.
1. Restart Phone.
2. Factory Reset.
3. Turning Off Wifi Mode Saver (*#0011#)
4. Turning Off S-Voice.
5. Changing Lock Screen Option (Swipe, Pattern)
6. Removing some of App (Facebook, Instagram)
I think the problem occur since I'm upgrading the Firmware to the latest one via Kies.
Is there anyway to fix this problem?
Seeking for your advice sir.
Anyone?
I also try to clear cache partition at recovery mode.
Still no luck.
Ugh, this is really getting frustrating.
Last night I alrdy reflash my old stock rom with Odin v3.04.
Still, the problem occur.
Read someone post, mentioning that screen protector is disturbing the sensor, yet alrdy remove the screen protector but the problem still persist.
And doing some test, SensorHub Test (#*0*#) and fail.
Alrdy include as a attachment.
Can someone just tell me this is factory faulty so I can claim the warranty......
What's the problem.....
Did you find a fix for this? I'm getting a very similar issue, though with mine when it's locked it won't respond to anything and have to do a battery pull
Nooe. Didn't find any. Already try all solution that I cant find. I think it's a hardware faulty.
Just now I go to the retailer and a good news is I get a 1 to 1 exchange with a new device since the retailer itself didn't found a solution for it.
And my suggestion is bring your device to the retailer where you buy it. Hope they can figure something out.
Tq.
Sent from my GT-N7100 using xda app-developers app

[Q] Help - Glide crashes and restarts

I bought a Samsung Glide i927 phone last month in the US, i bought it unlocked as i am from argentine, and i wanted to use it with movistar.
Recently the phone started to crash a lot, by that i mean that the screen starts going white, with horizontal lines and pixels of different colors appearing, then just turn off or restarts itself, only to crash again as soon as it starts an then turns off.
When this happens i try to start the phone and select the shut down option myself to see if the next time it starts it doesnt crash. But sooner or later it happens again.
This problem its happening too often, and not while doing something in particular like running an app or something. Sometimes it crashes just by plugging it to the power adapter, it even shows the white screen with the lines instead of the charging battery image when i charge it while turned off. I have already try to fix it upgrading android or doing a factory reset, but that didnt work.
Anyone have any idea of how to resolve the problem, or if its a hardware malfunction that cant be fixed?
To make things more difficult, as i said earlier im from argentine, and i cant go to AT&T or Samsung to get it fixed or get a replacement. English is not my first language, so please forgive my orthographic mistakes.
Thanks
This really sounds like some hardware problem, but to be safe, learn how to use Odin and use it to revert your phone to completely stock condition (cleaner than factory reset).
Sent from Samsung Captivate Glide @ CM10.1.2
AndyYan said:
This really sounds like some hardware problem, but to be safe, learn how to use Odin and use it to revert your phone to completely stock condition (cleaner than factory reset).
Sent from Samsung Captivate Glide @ CM10.1.2
Click to expand...
Click to collapse
I tried to do that, but the first times when Odin try to reboot the phone it just freezes and i have to unplug it. After many tries it finally finished, but the phone keeps freezing and crashing.
The phone even crashes while turned of and conected to the power adapter.
Do you think that with LiteROM 0.9.0, that might fix this issues?
I've got reboots too, try to disable auto brighness
It helps for me
Sent from my SGH-I927 using xda app-developers app
Power button issue
I am having a similar problem. At first, it just happened on rare occasions. However, today, it started doing it repeatedly. The phone was unusable. I did some checking around, and it appears that the power buttons on Samsung phones are prone to sticking. Some people suggest you actually remove the battery and slam the power button against a table. I wasn't going to do that, because I could just see it doing even more damage. What I did instead was firmly tap the power button repeatedly. It seemed to unstick the power button and allow the phone to function again.
Another alternative is to have the power button replaced, but that might be a hassle.
First of all, sorry for my bad english.
I bought it on amazon a few days ago, I have the same problem...
I thing aznemesis is right, because my power buttom is very sensitive, in fact, some times, when I press the button smooth and fast, to turn off the display like, the typical menu appears as if I had pressed the button for much longer period. Which proves your theory. The problem is if I hit the button over a table and the button breaks here in Chile do not exist spares of the terminal
Well, I did. I couldn't stand the desire to do so. After nearly 18 hours, the terminal isn't rebooted again.
Panchon1978 said:
I bought a Samsung Glide i927 phone last month in the US, i bought it unlocked as i am from argentine, and i wanted to use it with movistar.
Recently the phone started to crash a lot, by that i mean that the screen starts going white, with horizontal lines and pixels of different colors appearing, then just turn off or restarts itself, only to crash again as soon as it starts an then turns off.
When this happens i try to start the phone and select the shut down option myself to see if the next time it starts it doesnt crash. But sooner or later it happens again.
This problem its happening too often, and not while doing something in particular like running an app or something. Sometimes it crashes just by plugging it to the power adapter, it even shows the white screen with the lines instead of the charging battery image when i charge it while turned off. I have already try to fix it upgrading android or doing a factory reset, but that didnt work.
Anyone have any idea of how to resolve the problem, or if its a hardware malfunction that cant be fixed?
To make things more difficult, as i said earlier im from argentine, and i cant go to AT&T or Samsung to get it fixed or get a replacement. English is not my first language, so please forgive my orthographic mistakes.
Thanks
Click to expand...
Click to collapse
The horizontal lines on the screen sound as if it is an overheating issue. What were you doing before your phone shut off? Are you using the factory charger?
cure found
take the battery out...blow on the power button with some compressed gas to get the dust out....then pour a drop of silicone based lubricant on the power button so that most of it gets in the gaps...then hit the power button a few times....haven't had any reboots since then

Unresponsive screen after wake?

Has anyone else had an issue where the lock screen is unresponsive after you turn it back on? Here's the scenario:
1. Using tablet.
2. Let the screen time out normally or press the power button to turn off the screen.
3. Wake the tablet either with power or home buttons.
4. Screen is completely non responsive. Doesn't register any of my touches on the screen. Have to power off and on the screen multiple times before it allows me to unlock the screen. Orientation doesn't seem to matter.
I have a brand new WiFi only edition, model P600. I immediately did the three small OTA updates Samsung pushed to me as soon as I first turned the tablet on, but I'm pretty sure it was happening before, as well.
Anyone else? Haven't seen mention of this issue here so far. 
Sent from my SM-P600 using xda app-developers app
SportingChap said:
Has anyone else had an issue where the lock screen is unresponsive after you turn it back on? Here's the scenario:
1. Using tablet.
2. Let the screen time out normally or press the power button to turn off the screen.
3. Wake the tablet either with power or home buttons.
4. Screen is completely non responsive. Doesn't register any of my touches on the screen. Have to power off and on the screen multiple times before it allows me to unlock the screen. Orientation doesn't seem to matter.
I have a brand new WiFi only edition, model P600. I immediately did the three small OTA updates Samsung pushed to me as soon as I first turned the tablet on, but I'm pretty sure it was happening before, as well.
Anyone else? Haven't seen mention of this issue here so far. 
Sent from my SM-P600 using xda app-developers app
Click to expand...
Click to collapse
Never had this problem on my Note 10.1
Yours could be a just a software issue - Try doing a factory reset and see if its anyway better if not then go back and get it exchanged.
P.S I have had this issue just recently on my S3 and this was after doing a recent update (which then got cancelled due to it causing lag and errors on peoples S3's) so I just need to find the time to factory reset it and all should be good (in theory)
Geordie Affy said:
Never had this problem on my Note 10.1
Yours could be a just a software issue - Try doing a factory reset and see if its anyway better if not then go back and get it exchanged.
P.S I have had this issue just recently on my S3 and this was after doing a recent update (which then got cancelled due to it causing lag and errors on peoples S3's) so I just need to find the time to factory reset it and all should be good (in theory)
Click to expand...
Click to collapse
Yeah, I was afraid of that. No joy on the factory reset. I'm rooted and so the Knox stuff is tripped and shows "modified." Hope that doesn't come back to bite me. (Btw, issue was apparent from first boot - before I rooted.) I'm about to go find the factory firmware and ODIN it back on here so at least there's no trace of SuperSU and all the bloatware is back. I think my parents got the Note from Amazon, so hopefully they won't look too closely anyway.
Thanks for the reply.
FWIW, I've tried factory reset, flashing firmware straight from Kies (UEUBMK1), turning off Smart Stay, Palm motion, Reading mode, and I'm the only user registered on the device. No joy on anything. Just going to have to send it back to Amazon for replacement.
Have you tried disabling Daynote?
I've found that when I freeze Daynote the magnetic sensor from eg the book cover case don't work anymore.
My train of thought is that maybe your magnet sensor is defective and Daynote ends up in an endless loop?
meks007 said:
Have you tried disabling Daynote?
I've found that when I freeze Daynote the magnetic sensor from eg the book cover case don't work anymore.
My train of thought is that maybe your magnet sensor is defective and Daynote ends up in an endless loop?
Click to expand...
Click to collapse
Have not tried this, but now it's too late as we've boxed it for shipping back to Amazon. Thanks for the response, though!

[Q] Need help, Samsung Galaxy Tab 3 SM-T217S (Screen Unresponsive)

So I've had my Tab 3 for a little over 6 months now and have had no issues what-so-ever 'til now. My problem is with the screen just suddenly becoming unresponsive after locking it after use. I swiped my finger across the screen to unlock and got right back into my tablet like normal, but then once I tried to do open up applications from the Home Screen nothing happened. I tabbed lightly and swiped repeatedly trying to get a response.... nothing.
My screen LCD screen is flawless and is original, it has never been tampered with. There are no cracks or scratches or anything it just suddenly stopped working. So I figure it's a software issue, no big deal, right? Wrong. I did a soft reset by holding down the power button, it reboots and comes back to the home screen. Nothing. I figured wth I have nothing important on here, let me do a hard reset. Boot into recovery mode wipe the cache and tablet performing a hard reset. Tablet then reboots to the default setup screen to choose language. Nothing. I can't choose anything. I don't know what's wrong. Lastly, the battery was semi-low around 20% or so before this all happened. So I let it fully charge again hoping that'd help, but nothing. I'm at a loss of what to do next.
NOTE: This is all original and is stock everything. I've never modded this tablet or rooted it. I don't understand how the digitizer would just give out for no reason, it hasn't been dropped or anything.
Any other troubleshooting I can do? I've thought about installing the USB drivers and putting it into download mode to flash a custom rom or even the original to see if it'll work, but I don't want to do that unless necessary. If it is the digitizer are these hard to replace and costly?
Ta-ky said:
So I've had my Tab 3 for a little over 6 months now and have had no issues what-so-ever 'til now. My problem is with the screen just suddenly becoming unresponsive after locking it after use. I swiped my finger across the screen to unlock and got right back into my tablet like normal, but then once I tried to do open up applications from the Home Screen nothing happened. I tabbed lightly and swiped repeatedly trying to get a response.... nothing.
My screen LCD screen is flawless and is original, it has never been tampered with. There are no cracks or scratches or anything it just suddenly stopped working. So I figure it's a software issue, no big deal, right? Wrong. I did a soft reset by holding down the power button, it reboots and comes back to the home screen. Nothing. I figured wth I have nothing important on here, let me do a hard reset. Boot into recovery mode wipe the cache and tablet performing a hard reset. Tablet then reboots to the default setup screen to choose language. Nothing. I can't choose anything. I don't know what's wrong. Lastly, the battery was semi-low around 20% or so before this all happened. So I let it fully charge again hoping that'd help, but nothing. I'm at a loss of what to do next.
NOTE: This is all original and is stock everything. I've never modded this tablet or rooted it. I don't understand how the digitizer would just give out for no reason, it hasn't been dropped or anything.
Any other troubleshooting I can do? I've thought about installing the USB drivers and putting it into download mode to flash a custom rom or even the original to see if it'll work, but I don't want to do that unless necessary. If it is the digitizer are these hard to replace and costly?
Click to expand...
Click to collapse
well replace a screen digitizer require a basic set of skills on mobile repairing. However I found this on ebay (US) http://www.ebay.com/sch/i.html?_odk...en.TRS1&_nkw=T217S+screen&ghostText=&_sacat=0
but you can try to flash into latest firmware by samsung and try again

Zenfone 2 Top Third Screen Unresponsive

Hi All
Noticed that the top inch or so of my screen becomes unresponsive from time to time. So I cannot pull down the notifications or menu. Also if I try to do anything else (call, text, access apps etc) it does not respond.
A restart seems to sort it out but none the less it is annoying and I would like to know if there is something I can do to sort it out?
Thanks for reading
Is there any type of screen protector installed? Please ensure the firmware is updated to the latest version. Please try booting in safe mode to see if possibly there is a 3rd party app causing the issue. Please see the following for safe boot http://www.asus.com/us/support/FAQ/1005163/ If problem still exists then we recommend performing a hardware reset including cache wipe partition. Please see the following: http://www.asus.com/us/support/FAQ/1011956/
Sincerely
ASUS_USA
[email protected]
I do have a screen protector but I do not think it is that as it happens randomly and rebooting it fixes it.
When I tried to boot into recovery so that I can clear the cache I also get an error, basically the open droid on his back with the word error so I cannot even boot into recovery.
PJBXDA said:
I do have a screen protector but I do not think it is that as it happens randomly and rebooting it fixes it.
When I tried to boot into recovery so that I can clear the cache I also get an error, basically the open droid on his back with the word error so I cannot even boot into recovery.
Click to expand...
Click to collapse
When you see the open droid, Do the following.
Press Power (Hold), Press Volume Up and leave Volume Up.
You will enter recovery.
I think it is a hardware issue.
But still, try wiping cache and if possible do a factory reset (After Backup). Do not install any apps for a couple of days and see if the problem reoccurs
Edit:
ASUS Zenfone 2 64GB 3.2GHz
Android 5.0
O2 Network
Click to expand...
Click to collapse
Hey, Your Signature says you have a 3.2 Ghz Zenfone. Damn It, I too should have bought that one.:laugh: (Correct It)
[email protected] said:
When you see the open droid, Do the following.
Press Power (Hold), Press Volume Up and leave Volume Up.
You will enter recovery.
I think it is a hardware issue.
But still, try wiping cache and if possible do a factory reset (After Backup). Do not install any apps for a couple of days and see if the problem reoccurs
Click to expand...
Click to collapse
Thanks but that does not work. When I boot using power and volume up, I get the open droid and the boot options. I choose recovery and it boots but then I get an open droid with a red triangle with an '!' inside coming from his belly and the message 'Error!' underneath. From there the only thing that seems to work is holding the power button for about 10 seconds and that then turns the device off.
PJBXDA said:
Thanks but that does not work. When I boot using power and volume up, I get the open droid and the boot options. I choose recovery and it boots but then I get an open droid with a red triangle with an '!' inside coming from his belly and the message 'Error!' underneath. From there the only thing that seems to work is holding the power button for about 10 seconds and that then turns the device off.
Click to expand...
Click to collapse
THERE YOU HAVE TO DO THE FOLLOWING:
Press Power + Volume up
And release only volume up while holding the power button. And once you see recovery, release power button too.
I find this occurs onmine sometimes too, the dead screen, not the unable to get to recovery. It has to be software as when you rotate the phone the problem still occurs on the top of the phone.
It is very occasional, generally after a reboot, and another reboot will fix it but just an annoyance.
Funny thing is, I have 2 Zenfone 2's one a 2.3ghz 64gb and a 1.8ghz(I'd love it if the transcribe error was right, 8.1ghz would kill anything and heat up the room like a fire) 32gb phone and the problem is present on both...
[email protected] said:
THERE YOU HAVE TO DO THE FOLLOWING:
Press Power + Volume up
And release only volume up while holding the power button. And once you see recovery, release power button too.
Click to expand...
Click to collapse
No need for the CAPS! All you had to say is to press them when I get the droid with the error message, I thought you meant when I first entered to select the recovery mode. Thank you, managed to get in.
ultramag69 said:
I find this occurs onmine sometimes too, the dead screen, not the unable to get to recovery. It has to be software as when you rotate the phone the problem still occurs on the top of the phone.
It is very occasional, generally after a reboot, and another reboot will fix it but just an annoyance.
Funny thing is, I have 2 Zenfone 2's one a 2.3ghz 64gb and a 1.8ghz(I'd love it if the transcribe error was right, 8.1ghz would kill anything and heat up the room like a fire) 32gb phone and the problem is present on both...
Click to expand...
Click to collapse
Strange.
Perhaps Asus_USA could get back to us about this?
ultramag69 said:
I find this occurs onmine sometimes too, the dead screen, not the unable to get to recovery. It has to be software as when you rotate the phone the problem still occurs on the top of the phone.
It is very occasional, generally after a reboot, and another reboot will fix it but just an annoyance.
Funny thing is, I have 2 Zenfone 2's one a 2.3ghz 64gb and a 1.8ghz(I'd love it if the transcribe error was right, 8.1ghz would kill anything and heat up the room like a fire) 32gb phone and the problem is present on both...
Click to expand...
Click to collapse
Hahahaha!!! Seriously Mate. 8.1Ghz Just imagine Antutu Benchmark Scores, Single core performance!!!. Asus could then have advertised zenfone 2 As a mobile + Room Heater.
PJBXDA said:
No need for the CAPS! All you had to say is to press them when I get the droid with the error message, I thought you meant when I first entered to select the recovery mode. Thank you, managed to get in.
Click to expand...
Click to collapse
Well, By CAPS i never meant to be rude. I was just emphasizing that "There" (Where you see the droid bot)"You have to do the following". Caps grabs attention.
This is Post #4 by me
When you see the open droid, Do the following.
Press Power (Hold), Press Volume Up and leave Volume Up.
You will enter recovery.
I think it is a hardware issue.
But still, try wiping cache and if possible do a factory reset (After Backup). Do not install any apps for a couple of days and see if the problem reoccurs
Click to expand...
Click to collapse
Well, If you recheck, In post #4, I explained clearly.
Any ways, glad that you figured it out.:good:
Hi Guys,
I dropped my zenfone2 in water yesterday.. Just for 2 seconds though.. I found the screen behaving weird,so switched off,removed all parts and kept to dry. There was some lag in the screen. At night again kept it in rice jar and also dried for sometime in sun.
1 problem i am facing is, since yesterday,the exact middle part(about 1 inch) of the screen has become unresponsive. Rest everything is working fine except this. Due to this facing issues with handling the phone.
Please if someone can help that would be great. Or do i need to visit the service centre?
Regards,
Satish
satishmohapatra said:
Hi Guys,
I dropped my zenfone2 in water yesterday.. Just for 2 seconds though.. I found the screen behaving weird,so switched off,removed all parts and kept to dry. There was some lag in the screen. At night again kept it in rice jar and also dried for sometime in sun.
1 problem i am facing is, since yesterday,the exact middle part(about 1 inch) of the screen has become unresponsive. Rest everything is working fine except this. Due to this facing issues with handling the phone.
Please if someone can help that would be great. Or do i need to visit the service centre?
Regards,
Satish
Click to expand...
Click to collapse
Probably but will cost you, unless you have insurance...

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