Develop Bugs

[Q] Freezing Lockscreen After Pushing Power Button (Wake Up)

Hello and good day all,
I just buy my Samsung Galaxy Note 2 (GT-N7100) for 3 days now.
Straight to the point, I'm having this weird problem where I didn't experience it on my previous Samsung Galaxy Note.
The problem is, my screen freeze whenever I open the phone. (Pressing Home button and then you should either put password or swipe)
The screen doesn't respond to my touch.
I have to Lock it again (Power Button), and Unlock it (Home Button) and then it works like usual.
Another thing is, when I'm on the freeze state, my S-Pen can be use but touch of the screen with fingertips doesn't work at all.
And the Freeze Screen only occur when I let the phone for a moment (Going Locked, Black Screen, more than 5 sec)
By the way, the screen also Freeze whenever there's a call. I cant Swipe the button to answer the call.
Already try this few step but the problem still occur.
1. Restart Phone.
2. Factory Reset.
3. Turning Off Wifi Mode Saver (*#0011#)
4. Turning Off S-Voice.
5. Changing Lock Screen Option (Swipe, Pattern)
6. Removing some of App (Facebook, Instagram)
I think the problem occur since I'm upgrading the Firmware to the latest one via Kies.
Is there anyway to fix this problem?
Seeking for your advice sir.

Anyone?
I also try to clear cache partition at recovery mode.
Still no luck.

Ugh, this is really getting frustrating.
Last night I alrdy reflash my old stock rom with Odin v3.04.
Still, the problem occur.
Read someone post, mentioning that screen protector is disturbing the sensor, yet alrdy remove the screen protector but the problem still persist.
And doing some test, SensorHub Test (#*0*#) and fail.
Alrdy include as a attachment.
Can someone just tell me this is factory faulty so I can claim the warranty......
What's the problem.....

Did you find a fix for this? I'm getting a very similar issue, though with mine when it's locked it won't respond to anything and have to do a battery pull

Nooe. Didn't find any. Already try all solution that I cant find. I think it's a hardware faulty.
Just now I go to the retailer and a good news is I get a 1 to 1 exchange with a new device since the retailer itself didn't found a solution for it.
And my suggestion is bring your device to the retailer where you buy it. Hope they can figure something out.
Tq.
Sent from my GT-N7100 using xda app-developers app

Screen does not respond to touch

All of the sudden the screen of my new Nexus 7 does not respond to touch.
I was looking to my emails, then stopped using the tablet for 10 mins and, when I tried to use it again, the lock screen did not recognize my swipe motion. I then tried to reboot it: pressed the power button, touched the Power Off option and nothing, also here it did not register my touch.
I was able to enter into recovery mode (using power and volume keys) and perform a factory reset but that did not solve the problem.
I am stuck at the lock screen and I cannot unlock it.
Any suggestion?
Thanks!

i think its just a 4.3 software bug. i love the tablet but the new update isn't very good IMO. google needs to get this right.

luigig said:
All of the sudden the screen of my new Nexus 7 does not respond to touch.
I was looking to my emails, then stopped using the tablet for 10 mins and, when I tried to use it again, the lock screen did not recognize my swipe motion. I then tried to reboot it: pressed the power button, touched the Power Off option and nothing, also here it did register my touch.
I was able to enter into recovery mode (using power and volume keys) and perform a factory reset but that did not solve the problem.
I am stuck at the lock screen and I cannot unlock it.
Any suggestion?
Thanks!
Click to expand...
Click to collapse
Since it has to be new I'd recommend just trading it in for another if a reboot or reset didn't fix it. I'd hate to see a fellow get stuck with an unreliable device. It could be many things though such as a bad digitizer or loose LCD ribbon flex cable or just a software glitch. To check the flex cable you would have to disassemble the unit which of course could potentially cause problems when trading it in. I dropped a tab one time though and it Jared my charge flex cable loose and just reinserting it fixed it. Good luck

fix-this! said:
i think its just a 4.3 software bug. i love the tablet but the new update isn't very good IMO. google needs to get this right.
Click to expand...
Click to collapse
Thanks.
Any idea about how to fix the problem (factory reset did not work) other then sending it back for a replacement?

Wait for Google to release official image then return to stock to see if it fixes it.

conan1600 said:
Since it has to be new I'd recommend just trading it in for another if a reboot or reset didn't fix it. I'd hate to see a fellow get stuck with an unreliable device. It could be many things though such as a bad digitizer or loose LCD ribbon flex cable or just a software glitch. To check the flex cable you would have to disassemble the unit which of course could potentially cause problems when trading it in. I dropped a tab one time though and it Jared my charge flex cable loose and just reinserting it fixed it. Good luck
Click to expand...
Click to collapse
Thanks.
I have a feeling it is a software problem. It was perfectly working and few minutes after it was not. Nothing, hardware-wise happened in the middle.
Software-wise, I noticed, on the top of the screen, the notification that a keyboard update was installed. Could have it broken something?
I thought a factory reset would have handled that possible problem but it did not.

luigig said:
All of the sudden the screen of my new Nexus 7 does not respond to touch.
I was looking to my emails, then stopped using the tablet for 10 mins and, when I tried to use it again, the lock screen did not recognize my swipe motion. I then tried to reboot it: pressed the power button, touched the Power Off option and nothing, also here it did not register my touch.
I was able to enter into recovery mode (using power and volume keys) and perform a factory reset but that did not solve the problem.
I am stuck at the lock screen and I cannot unlock it.
Any suggestion?
Thanks!
Click to expand...
Click to collapse
I had the problem last night and a reboot fixed it. Haven't seen the problem since.

mi7chy said:
Wait for Google to release official image then return to stock to see if it fixes it.
Click to expand...
Click to collapse
Mi7chy,
thanks.
A question: I started reading this guide (http://forum.xda-developers.com/showthread.php?t=1907796) to understand how to flash the factory image and I am worried I cannot perform step 1 of the Driver Installation section (I am unable to unlock the lock screen...).
Any suggestion?
Contemplating of returning this back for a replacement...
Thanks!

luigig said:
All of the sudden the screen of my new Nexus 7 does not respond to touch.
I was looking to my emails, then stopped using the tablet for 10 mins and, when I tried to use it again, the lock screen did not recognize my swipe motion. I then tried to reboot it: pressed the power button, touched the Power Off option and nothing, also here it did not register my touch.
I was able to enter into recovery mode (using power and volume keys) and perform a factory reset but that did not solve the problem.
I am stuck at the lock screen and I cannot unlock it.
Any suggestion?
Thanks!
Click to expand...
Click to collapse
I was in staples and their floor model had the same problem, I tried to fix it but it just sat there in a frozen state.

[Q] Help - Glide crashes and restarts

I bought a Samsung Glide i927 phone last month in the US, i bought it unlocked as i am from argentine, and i wanted to use it with movistar.
Recently the phone started to crash a lot, by that i mean that the screen starts going white, with horizontal lines and pixels of different colors appearing, then just turn off or restarts itself, only to crash again as soon as it starts an then turns off.
When this happens i try to start the phone and select the shut down option myself to see if the next time it starts it doesnt crash. But sooner or later it happens again.
This problem its happening too often, and not while doing something in particular like running an app or something. Sometimes it crashes just by plugging it to the power adapter, it even shows the white screen with the lines instead of the charging battery image when i charge it while turned off. I have already try to fix it upgrading android or doing a factory reset, but that didnt work.
Anyone have any idea of how to resolve the problem, or if its a hardware malfunction that cant be fixed?
To make things more difficult, as i said earlier im from argentine, and i cant go to AT&T or Samsung to get it fixed or get a replacement. English is not my first language, so please forgive my orthographic mistakes.
Thanks

This really sounds like some hardware problem, but to be safe, learn how to use Odin and use it to revert your phone to completely stock condition (cleaner than factory reset).
Sent from Samsung Captivate Glide @ CM10.1.2

AndyYan said:
This really sounds like some hardware problem, but to be safe, learn how to use Odin and use it to revert your phone to completely stock condition (cleaner than factory reset).
Sent from Samsung Captivate Glide @ CM10.1.2
Click to expand...
Click to collapse
I tried to do that, but the first times when Odin try to reboot the phone it just freezes and i have to unplug it. After many tries it finally finished, but the phone keeps freezing and crashing.
The phone even crashes while turned of and conected to the power adapter.
Do you think that with LiteROM 0.9.0, that might fix this issues?

I've got reboots too, try to disable auto brighness
It helps for me
Sent from my SGH-I927 using xda app-developers app

Power button issue
I am having a similar problem. At first, it just happened on rare occasions. However, today, it started doing it repeatedly. The phone was unusable. I did some checking around, and it appears that the power buttons on Samsung phones are prone to sticking. Some people suggest you actually remove the battery and slam the power button against a table. I wasn't going to do that, because I could just see it doing even more damage. What I did instead was firmly tap the power button repeatedly. It seemed to unstick the power button and allow the phone to function again.
Another alternative is to have the power button replaced, but that might be a hassle.

First of all, sorry for my bad english.
I bought it on amazon a few days ago, I have the same problem...
I thing aznemesis is right, because my power buttom is very sensitive, in fact, some times, when I press the button smooth and fast, to turn off the display like, the typical menu appears as if I had pressed the button for much longer period. Which proves your theory. The problem is if I hit the button over a table and the button breaks here in Chile do not exist spares of the terminal

Well, I did. I couldn't stand the desire to do so. After nearly 18 hours, the terminal isn't rebooted again.

Panchon1978 said:
I bought a Samsung Glide i927 phone last month in the US, i bought it unlocked as i am from argentine, and i wanted to use it with movistar.
Recently the phone started to crash a lot, by that i mean that the screen starts going white, with horizontal lines and pixels of different colors appearing, then just turn off or restarts itself, only to crash again as soon as it starts an then turns off.
When this happens i try to start the phone and select the shut down option myself to see if the next time it starts it doesnt crash. But sooner or later it happens again.
This problem its happening too often, and not while doing something in particular like running an app or something. Sometimes it crashes just by plugging it to the power adapter, it even shows the white screen with the lines instead of the charging battery image when i charge it while turned off. I have already try to fix it upgrading android or doing a factory reset, but that didnt work.
Anyone have any idea of how to resolve the problem, or if its a hardware malfunction that cant be fixed?
To make things more difficult, as i said earlier im from argentine, and i cant go to AT&T or Samsung to get it fixed or get a replacement. English is not my first language, so please forgive my orthographic mistakes.
Thanks
Click to expand...
Click to collapse
The horizontal lines on the screen sound as if it is an overheating issue. What were you doing before your phone shut off? Are you using the factory charger?

cure found
take the battery out...blow on the power button with some compressed gas to get the dust out....then pour a drop of silicone based lubricant on the power button so that most of it gets in the gaps...then hit the power button a few times....haven't had any reboots since then

Boot loop. Can't access download or recovery mode.

Hello all,
I'm got an I747 that one day just decided to stop working on me. I was running stock rooted firmware and have never tried custom roms.
The phone repeatedly tries to boot up and then shut down. I can't ever get pass the Samsung logo.
The same thing happens when trying to access recovery or download mode. I see the initial download/recovery screen and then the phone shuts off.
Is the motherboard toast?
My friend has an I747 as well but it has been blacklisted. Are there any parts I can swap from one another to get either one of them working?
Any help or input is appreciated.

r i c h said:
Hello all,
I'm got an I747 that one day just decided to stop working on me. I was running stock rooted firmware and have never tried custom roms.
The phone repeatedly tries to boot up and then shut down. I can't ever get pass the Samsung logo.
The same thing happens when trying to access recovery or download mode. I see the initial download/recovery screen and then the phone shuts off.
Is the motherboard toast?
My friend has an I747 as well but it has been blacklisted. Are there any parts I can swap from one another to get either one of them working?
Any help or input is appreciated.
Click to expand...
Click to collapse
Does removing & reinserting the battery (with no buttons pushed) trigger the restart behavior?

pc103 said:
Does removing & reinserting the battery (with no buttons pushed) trigger the restart behavior?
Click to expand...
Click to collapse
Yes, just by inserting the battery the phone vibrates and begins to start up.
Once the Samsung logo appears it turns back off again.

r i c h said:
Yes, just by inserting the battery the phone vibrates and begins to start up.
Once the Samsung logo appears it turns back off again.
Click to expand...
Click to collapse
Indicates Samsung stuck power button syndrome. A lot has been posted about this.
I would start with warranty service if available.
If not, search a lot & choose solutions carefully.
It happened once with my Captivate & teardown & blowout cured it,
though I never observed the physical defect (only the symptoms).
I have used apps to reduce my use of the button ever since, with GS2 & GS3.
Approach teardown with extreme caution if you are not experienced.
Gently tapping a table edge with the upper right has worked for some.

pc103 said:
Indicates Samsung stuck power button syndrome. A lot has been posted about this.
I would start with warranty service if available.
If not, search a lot & choose solutions carefully.
It happened once with my Captivate & teardown & blowout cured it,
though I never observed the physical defect (only the symptoms).
I have used apps to reduce my use of the button ever since, with GS2 & GS3.
Approach teardown with extreme caution if you are not experienced.
Gently tapping a table edge with the upper right has worked for some.
Click to expand...
Click to collapse
Thanks for the advice. I did not know this was a common problem.
Unfortunately I am out of warranty so I will try to fix this myself.
I have already taken apart the phone before so I am fine with tearing it down again.
What do you mean by blowout? Do I physically try to tap the power button of the mother board on a table edge?

r i c h said:
Thanks for the advice. I did not know this was a common problem.
Unfortunately I am out of warranty so I will try to fix this myself.
I have already taken apart the phone before so I am fine with tearing it down again.
What do you mean by blowout? Do I physically try to tap the power button of the mother board on a table edge?
Click to expand...
Click to collapse
Push out any dust or debris outward using forced dry air.
The gentle tapping of the button edge area is a pre-disassembly alternative.
Many opinions, experiences & videos have been posted. It's worth it to sample some first.

[Q] Screen wont turn on

I have the new Galaxy Note 2014 edition tablet, as does my son. My son came home today with his tablet and told me the screen no longer turns on. He said he was playing a game with a friend when the screen flickered and then went dark. Nothing seems to bring it back online.
Tried to press the power button and volume up button for a forced reboot. Most times does not but it did reboot once and stayed black.
Also tried pressing the power button down while pressing a finger on the screen, apparently a solution to sleep of death or something. I can't tell if that does anything - if anything it seems to turn it off or something because it has become unresponsive after doing that.
Any thoughts on what to do next?

Gamul1 said:
I have the new Galaxy Note 2014 edition tablet, as does my son. My son came home today with his tablet and told me the screen no longer turns on. He said he was playing a game with a friend when the screen flickered and then went dark. Nothing seems to bring it back online.
Tried to press the power button and volume up button for a forced reboot. Most times does not but it did reboot once and stayed black.
Also tried pressing the power button down while pressing a finger on the screen, apparently a solution to sleep of death or something. I can't tell if that does anything - if anything it seems to turn it off or something because it has become unresponsive after doing that.
Any thoughts on what to do next?
Click to expand...
Click to collapse
I seem to be able to get it into two states right now, but neither is like it was - powered on and "working" but no screen. If I hold the power button for a while it seems ot go into a deep state of sleep or off, but I do not quite think it is off. If I hold it again for 30 seconds nothing happens at all. If I hold it again for 4 seconds, the back and menu soft keys will light up again. And then I can get them to light by hitting the home button or a quick touch of the power button.
Press and hold power in either state while holding volume up no longer seems to take me to a reboot - I no longer hear the power up music.
No idea what state it really is in or how to get it out of this.

ok - I think when it is able to light the buttons - it actually is still on. I just heard the vibration notification of an incoming alert (email, twitter or something).

Gamul1 said:
ok - I think when it is able to light the buttons - it actually is still on. I just heard the vibration notification of an incoming alert (email, twitter or something).
Click to expand...
Click to collapse
Have you tried connecting it to your charger for 15 min or so to see if anything changes.
Are you rooted?

kkretch said:
Have you tried connecting it to your charger for 15 min or so to see if anything changes.
Are you rooted?
Click to expand...
Click to collapse
I have had it plugged in for a couple hours now and no change. I am not rooted. It is completely stock except the apps installed.
Thanks!

Sounds like a hardware fault. Take it back under warranty.
Sent from my SM-N9005 using Tapatalk

dr.m0x said:
Sounds like a hardware fault. Take it back under warranty.
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
+1

dr.m0x said:
Sounds like a hardware fault. Take it back under warranty.
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
Yeah - I am thinking you are right. Not sure if I can just send it back as I bought it on Amazon. Would Samsung repair service be a valid option?

Gamul1 said:
Yeah - I am thinking you are right. Not sure if I can just send it back as I bought it on Amazon. Would Samsung repair service be a valid option?
Click to expand...
Click to collapse
Use the function to chat with the amazon support.
just google "Amazon Support". You will find the option on the right side on the amazon page
They will know what to do and from my experience amazon will offer you that you can send your tablet either to amazon or directly to samsung and they wil pay the shipping costs good luck !
Gesendet von meinem SM-P600 mit Tapatalk

Gamul1 said:
Yeah - I am thinking you are right. Not sure if I can just send it back as I bought it on Amazon. Would Samsung repair service be a valid option?
Click to expand...
Click to collapse
If you are within your refund stage then get it exchanged for a brand new device if not then yeah you will be covered under warrenty.

Its a problem with your tablet. I know of a few other people in other threads who have also experienced this. My experience was different though because mine didn't turn on out of the box. I think there's a problem with Samsung's display connector. Your best bet is to just get it replaced at this point.
Sent from my SM-P600 using Tapatalk

notebooko said:
Its a problem with your tablet. I know of a few other people in other threads who have also experienced this. My experience was different though because mine didn't turn on out of the box. I think there's a problem with Samsung's display connector. Your best bet is to just get it replaced at this point.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
Yeah - it looks like that. I was hoping for a service option because my son has a lot of homework on it that would be nice to retrieve and of course he is bummed that he might lose all his game stats. I tried ot hook the device up to the pc to see if I could copy some files but although the device shows, its internal drives do not show up.
I really do not know what state the device is in right now. The soft buttons light up and if i pull the smart pen out it vibrates as it acknowledges it has been taken out, and I can hear the occasional vibration notification as an email, twitter update, or some other notification comes in. So - it "seems" like it is on. But I can not get it to do a forced boot and a few other things seem not quite right.
Anyway - Thanks for the help everyone!

Gamul1 said:
Yeah - it looks like that. I was hoping for a service option because my son has a lot of homework on it that would be nice to retrieve and of course he is bummed that he might lose all his game stats. I tried ot hook the device up to the pc to see if I could copy some files but although the device shows, its internal drives do not show up.
I really do not know what state the device is in right now. The soft buttons light up and if i pull the smart pen out it vibrates as it acknowledges it has been taken out, and I can hear the occasional vibration notification as an email, twitter update, or some other notification comes in. So - it "seems" like it is on. But I can not get it to do a forced boot and a few other things seem not quite right.
Anyway - Thanks for the help everyone!
Click to expand...
Click to collapse
That's strange that you can't see the drives when connected to the computer. If you look really closely though it could just be the backlight not turning on when the actual lcd is turning on. If you really need to see whats on the screen and try to find a way to send the files to yourself or upload them somewhere you can try taking a screenshot while the tablet is connected to the computer and check the screenshots folder to see what is on the screen at a certain time. I know it could take a while, but if what's on the tablet is really important it could work. Best of luck.

notebooko said:
That's strange that you can't see the drives when connected to the computer. If you look really closely though it could just be the backlight not turning on when the actual lcd is turning on. If you really need to see whats on the screen and try to find a way to send the files to yourself or upload them somewhere you can try taking a screenshot while the tablet is connected to the computer and check the screenshots folder to see what is on the screen at a certain time. I know it could take a while, but if what's on the tablet is really important it could work. Best of luck.
Click to expand...
Click to collapse
I tried to see if there was anything vaguely showing but the screen is totally black as far as I can see. I have a service ticket open with Samsung and will send it back for repairs. I would prefer repair over replacement as I would hate to lose all the stuff installed. I generally trust repairs as my philosophy is that they tend to pay better attention on the repair than the assembly line.
Thanks for all the help everyone!

You should definitely try getting it repaired or see if it's possible to copy the data to an external storage prior to getting a new one.
As a general rule I always have Google Drive take automatic backups and store what I can on my external SD to prevent any loss of important work.
Sent from my SM-P600 using XDA Premium HD app

notebooko said:
That's strange that you can't see the drives when connected to the computer.
Click to expand...
Click to collapse
Don't you have to unlock the device for the drives to show up on the PC? It's probably waiting for the lock screen to be cleared.

Gamul1 said:
I have the new Galaxy Note 2014 edition tablet, as does my son. My son came home today with his tablet and told me the screen no longer turns on. He said he was playing a game with a friend when the screen flickered and then went dark. Nothing seems to bring it back online.
Tried to press the power button and volume up button for a forced reboot. Most times does not but it did reboot once and stayed black.
Also tried pressing the power button down while pressing a finger on the screen, apparently a solution to sleep of death or something. I can't tell if that does anything - if anything it seems to turn it off or something because it has become unresponsive after doing that.
Any thoughts on what to do next?
Click to expand...
Click to collapse
The same thing happened to my Note 2014 and returned for a replacement as there is no other way around this.

Bulbous said:
Don't you have to unlock the device for the drives to show up on the PC? It's probably waiting for the lock screen to be cleared.
Click to expand...
Click to collapse
This is what I am thinking - that it is sitting at the lock screen. I tried to see if I could unlock it by touching the screen in the right places but I guess when the screen is dark its not just dark but not functional. I figured as much but thought I would try anyway.

sheepybach said:
The same thing happened to my Note 2014 and returned for a replacement as there is no other way around this.
Click to expand...
Click to collapse
Well - its going back this morning for either repair or replacement. I would prefer repair to save the apps and data and work. Nothing irreplaceable but its a royal pain to reset all this up and my son had significant game experience on the device that might be nice to save.
Either way - it will just be nice to get it working.

Just wanted to follow up with the results. Got notification from Samsung yesterday that they repaired my device and it is on its way back. They replaced the LCD screen and the battery. All free and in warranty and coming back 2 day air.
Not sure why they replaced the battery. I wonder if the battery takes a beating because of 1 game that we play - Bloons TD5. It tends to drain the battery from full to empty in about 30 - 45 minutes. Any other game or function we do the battery last many hours. I wonder if that damages the battery long term?