Hey guys! I recently updated my phone to 4.1.2 and noticed almost every time I go to use my phone and hit either the power button or the home button the recent app screen pops up instantly as if you were to hold the home button down. So far I tried a soft reset a factory reset with no luck. The phone worked perfectly before the update so I know it isn't either of the buttons sticking. If anyone has any ideas I would greatly appreciate your help, I'm at the point where I'm pulling my hair out haha
Thanks!!
Did you do the OTA (over the air) update Sprint pushed out, are you on a custom rom, or are you using a non stock launcher? Give us some details and someone, if not me, will help you out.
Also try rebooting. Some users in the past have reported that trying to activate recent apps properly (by holding the home) stopped working and a simply powering the device off then turning it back on fixed the issue. This may solve your issue too.
I see this is your first post, are you familiar with rooting and custom roms? Just curious so we know how to get you through this.
Thanks for helping. I did the ota update that sprint pushed out. The phone is completely stock nothing on it is modified at all. I already tried rebooting multiple times and tried a battery pull also. I am new to rooting and custom roms. Everything else on the phone is working fine but the recent app screen will come up as soon as I turn the screen on. It wont come up if I turn the screen on hit home to go to home screen turn screen off using power button and turn the screen back on quickly, it has to sit for 30sec to 1min for it to start doing it again.
Thanks!!
thatjerk said:
Did you do the OTA (over the air) update Sprint pushed out, are you on a custom rom, or are you using a non stock launcher? Give us some details and someone, if not me, will help you out.
Also try rebooting. Some users in the past have reported that trying to activate recent apps properly (by holding the home) stopped working and a simply powering the device off then turning it back on fixed the issue. This may solve your issue too.
I see this is your first post, are you familiar with rooting and custom roms? Just curious so we know how to get you through this.
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Click to collapse
Anybody got any ideas?
Sorry for the late reply, I work a night shift.
Are you waking the screen up with the home button or the power button. The reason I am asking is because the only way I can make this same situation occur is with no lock screen set, I wake up the phone with the home screen button.
Try setting up a lock screen and see if it fixes the problem.
If it does not fix the problem then I recomend taking the phone back to Sprint to see if they will swap the device since you are not rooted.
If you have a custom recovery installed try rebooting into recovery and wiping cache and dalvik cache then go to advanced and fix permissions, if you only have stock recovery try wiping cache from it. To boot to recovery, power off phone, hold volume up and home then power, let go of the 3 keys when the note 2 splash screen pops up. If that doesn't alleviate the issue it may be a setting with the home key presses, for instance you can change what it does with longpress and double tap, may have gotten the svoice and recent apps mixed up. Try double tapping home and see if svoice comes up or recent apps, also longpress to see which comes up.
I like to break stuff!
-EViL-KoNCEPTz- said:
If you have a custom recovery installed try rebooting into recovery and wiping cache and dalvik cache then go to advanced and fix permissions, if you only have stock recovery try wiping cache from it. To boot to recovery, power off phone, hold volume up and home then power, let go of the 3 keys when the note 2 splash screen pops up. If that doesn't alleviate the issue it may be a setting with the home key presses, for instance you can change what it does with longpress and double tap, may have gotten the svoice and recent apps mixed up. Try double tapping home and see if svoice comes up or recent apps, also longpress to see which comes up.
I like to break stuff!
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Click to collapse
This is deff recent update caused i believe. I also have a non rooted sprint device that I just updated, and its doing the exact same thing. Annoying as hell. My device is less then a month old. To explain more on what happens, I have my screen timeout set for 2 mins, lock at 5 mins. Use phone, put it down, wait for screen to time out, pick it up and hit him key once and it brings up the task manager. Not a long press, just a fast press.
I tried to clear the cache with no luck..
I guess that makes two of us for this problem.
I have noticed sometimes when I go to use the phone there will be a blue box around one of the apps. Not sure if its the last app I used but it has been doing this since before the update.
I cant replicate the issue to save my life. When you guys updated something must have gotten confused in the process. May need to download a stock restore of ma7 and start fresh. That would be what I would do if nothing else fixes it. It will erase all you apps and settings and internal storage so back em up. Back up internal to PC
I like to break stuff!
Ok ill be more than happy to try that.. what exactly is ma7 and where can I dl it. Is there anything special I need to know or do to complete the process? I already cleared my my contacts.. google said they were uploaded but apparently not.
Thanks again for the help!!
-EViL-KoNCEPTz- said:
I cant replicate the issue to save my life. When you guys updated something must have gotten confused in the process. May need to download a stock restore of ma7 and start fresh. That would be what I would do if nothing else fixes it. It will erase all you apps and settings and internal storage so back em up. Back up internal to PC
I like to break stuff!
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Click to collapse
MA7 is the latest OTA 4.1.2 which would be the update you took prior to this recent apps incident. Look in development for a thread by garwynn it'll have the links to the Odin one-click packages and since you already took OTA you won't need the modem. Just follow the directions in his thread. Before doing it if you have anything stored to your internal storage you want to save back it up to your PC via USB. You'll want to grab the full restore one click so it wipes everything and starts fresh.
I like to break stuff!
Same issue, called Sprint
I spoke with sprint about this today, very frustrating. I learned:
Not all note users are having this problem
they did a reactivation, prl update, firmware check, profile (?) update.
That didn't do anything, so the recommended a hard reset, that's when I flipped out.
They said I may be able to sent me a new phone if the hard reset doesn't help, but would need to pay a $49 exchange fee... then i flipped out more.
possible reasons: I really don't know, here is what i have:
Go Launcher
SD card, inserted a couple weeks after activation
I use Home2 to modify my home button double tap action
Not rooted or anything.
david.dannicker said:
I spoke with sprint about this today, very frustrating. I learned:
Not all note users are having this problem
they did a reactivation, prl update, firmware check, profile (?) update.
That didn't do anything, so the recommended a hard reset, that's when I flipped out.
They said I may be able to sent me a new phone if the hard reset doesn't help, but would need to pay a $49 exchange fee... then i flipped out more.
possible reasons: I really don't know, here is what i have:
Go Launcher
SD card, inserted a couple weeks after activation
I use Home2 to modify my home button double tap action
Not rooted or anything.
Click to expand...
Click to collapse
I'm still having the same issue with recent apps popping up upon awake, non rooted sprint, happened after recent OTA update, and have no apps in common with above poster. I have not done a reset yet as it hasn't bothered to that extent yet, and once I get ready to root and really tear into things, ill work it out then I suppose.
I'm having the same issue after updating to MA7. Im rooted, cleared both caches and still going on. When I wake the phone with the home button it wakes up and shows the recent apps, when I close that it take me to my lock screen (wigetlocker)
Edit: Fixing permissions just fixed it for me and also clearing the caches again.
Double Edit: Started doing it again. -___-
nyboy07 said:
I'm having the same issue after updating to MA7. Im rooted, cleared both caches and still going on. When I wake the phone with the home button it wakes up and shows the recent apps, when I close that it take me to my lock screen (wigetlocker)
Edit: Fixing permissions just fixed it for me and also clearing the caches again.
Double Edit: Started doing it again. -___-
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Click to collapse
I am having this problem to it happens when the screen goes off but does not lock in my experience. I would never pay for a new phone if it is a update that messed my phone up I would have snapped
Sent from my Nexus 7 using xda app-developers app
Solved
I have the Note 2 on Sprint. The update that I got a couple days ago has solved this problem.
Related
Can someone help me wipe my phone from recovery b/c i cant see anything on the screen but i do know the phone works and responds to touch?
I just need someone who can tell me exactly where to scroll in recovery to get to the wipe data/cache option.
Any help is very much appreciated
Unfortunately it may not be possible to help you navigate blindly because Clockword Recovery has a feature that places the confirm option among 10 choices to prevent accidental clicks. But from repeated tries it seems to come up in the same spot for me, so hopefully it might work for you.
So I can suggest that once you boot into recovery (volume down + power) and do the following.
- Press volume down 3 times and press trackpad, very very gently. Sometimes it registers a single click as two if you hold it for too long.
- Press volume down 7 times and press trackpad to confirm.
If it you select one of the "No" options on the confirmation page it will spit you back out to the main menu. So you press volume down 3 times, trackpad, volume down 7 times, trackpad.
Are you sure wiping your cache will resolve the issue you are having? It sounds like a screen defect or perhaps a resolution issue? Have you messed with your build.prop? If it doesn't work you may need to do some additional work from adb shell.
Thanks for the reply. I will try this as soon as I get back from class. I think it's a screen defect because the phone was working perfectly fine and when I came back to my phone after 10 minutes all I saw was a blank screen with the backlight on. I haven't messe with the build.prop. I have messed with the LCD density a couple times but I don't think that's what cause this issue. I just wanna try to clear all data I have on the phone so I can try to exchange it at a tmobile store lol. I know it won't fix the screen issue.
Thanks for helping. I'll see if it works. I do remeber that confirming wipe data and cache would also be the 7th option repeatedly.
Can you get into Fastboot?
Carloswithac said:
Can you get into Fastboot?
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im not sure. i cant see anything on the screen
so, my rom did not back up and my phone on regular power on just stay on white sceen displaying htc, when i try recovery it says no images. i have a back up G2 and i am looking for a way to save the proper to the sd card so i can boot back up. any feedback would be awesome. thanks
O and I'm s on, so I guess I'm not rooted
Sent from my T-Mobile G2 using the XDA mobile application powered by Tapatalk
So I went into the T-Mobile store and got my g2 replaced
Jmsbishop, I'm new to this but ima try searching around and see what I can figure out to help you out.
Sent from my T-Mobile G2 using XDA App
Last night I updated to the latest ics update so I'm on 4.0.4. I've noticed it shuts off by itself occasionally. Even now at work, phone is laying flat and it shut off once. Also this morning driving to work phone was on my dash and it shut off. Both times phone was in sleep mode and I didn't know it shut off completely until I tried to turn screen on with volume keys or power button. I would then of course have to hold down power button to start phone up again. I haven't rooted or anything , I'm stock. I've tried tapping the back by the battery to see if something was loose but nothing happened.
Maybe some of you guys have experienced the same. Will this go away when I start rooting and romming ,or do I have defective hardware?
So no-one? So far I looked online and someone mentioned putting paper under battery to hold it tighter against contacts? I'm trying that but not sure if it's making battery hotter. I'll see if that works.
Also called Google just in case I have to go through the returning process which I hope not to go through this is what they emailed me for my issue.
" Greetings and salutations,
Thank you for contacting Google. It was my pleasure assisting you today. Many issues can be resolved by performing a hard reset by removing the battery or by factory data resetting your device, but first I'd like you to try removing the battery, wiping it clean with lint free cloth, as well as the prongs that connect to the battery itself. Try this a few times, if it does not work this should. Be sure to backup any personal files you may have on the device.
To factory data reset your device, touch the Settings icon from your ‘Home’ or ‘All Apps’ screen, then select ‘Backup & reset’ under ‘Personal.’
If you're unable to get to your Settings menu, follow the steps below:
1. Power down your device 2. Press and hold both volume keys and the power button to enter Bootloader mode 3. Press the volume keys to cycle to the Recovery mode option 4. Press the power button to select Recovery mode 5. From the Recovery mode screen, press and hold the Power button then press the Volume up button. 6. Use the volume buttons to select wipe data/factory reset. 7. Select Yes -- delete all user data. 8. The factory data reset process will now start. Once its finished, select 'Reboot system now.
If for any reason you need to contact us again, please feel free to reply directly to this email or visit our help center at
http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy& policy=hardware
Regards,
The Google Play Team"
I better root and try a Rom asap huh?
I'd say get a replacement for it while you still can.
yeah getting a replacement could be the wisest thing to do
altho if when you received it in 4.0.1 it wasnt randomly shutting then something might've gone wrong with the update so you can unlock your bootloader and flash some ROMs to see how that goes
I definitely want to try some roms before I replace it as I have some time under Samsung's waranty. I also want to gently pull the contacts out a bit with small pliers to see if it holds the battery better. I'll even clean the contacts.
Man I'm hoping it's software ...
SysAdmNj said:
I definitely want to try some roms before I replace it as I have some time under Samsung's waranty. I also want to gently pull the contacts out a bit with small pliers to see if it holds the battery better. I'll even clean the contacts.
Man I'm hoping it's software ...
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Click to collapse
Gently pull the contacts out? Wouldn't that void your warranty? I'd be careful with the hardware if I were you.
Unless your battery contacts on the phone are smashed/deformed, it is unlikely that the battery connection is being physical broken at the contacts. The battery fits fairly snug in the compartment and the contacts stay touching even when the battery is partially removed. Probably no benefit to placing a piece of paper in there. Also keep in mind your NFC is in the battery.
I am also using a "Yakju" device from Google Play. No similar issue on 4.0.4 stock or CM9. At least not this nightly build : )
I actually got the GSM nexus yesterday and I had the exact same problem. The phone powered itself off twice. Once right after I turned it on and again about two hours later. Both times it occurred when I was moving around with the phone.
I pulled the battery and popped it back in a few times and it hasn't happened since.
Sent from my Galaxy Nexus using Tapatalk 2
You guys are probably right. The battery does already feel snug in there.
As I'm reading through forums for my issue, I can't believe how many sgn users are experiencing the same thing I am, some even reboots. Alot of them think it's apps. Good chance I'll exchange for the another device with same issue. I'm starting to wonder if this is why Google dropped the price.
Can't wait to get home and mess with this more. Hopefully I can make it go away.
I had this same problem when I first got mine with random reboots an powering off by itself,after about 2 weeks the problem went away, don't ask me how it seem to magically go away by itself maybe because battery needed time to settle in with the charging process.
Sent from my Galaxy Nexus using xda premium
I'm happy to report, knock on wood, that after I factory reset the phone the problem seems to have gone away. Last night I used the toolkit to unlock bootloader and root, and I flashed cm9 nightly and all is good so far. My only problem now is I dont know which rom to try next
I definitely want something with led customizations like cm9 has, thats just so old school reminds me of a blackberry .
Any suggestions, I guess I can also ask elsewhere.
SysAdmNj said:
I definitely want something with led customizations like cm9 has, thats just so old school reminds me of a blackberry .
Any suggestions, I guess I can also ask elsewhere.
Click to expand...
Click to collapse
I use light flow. It also lets me customize both LED and audio notification per app
harveydent said:
I use light flow. It also lets me customize both LED and audio notification per app
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Click to collapse
I had light flow going when my phone would shut itself off. It doesnt include alot of the apps I use to customize so I'm not the biggest fan of it now. I think the cm9 led customizations is sufficient as it lets you add any of your apps regardless.
Aokp has more features and is most popular so you could try that. Then try paradigm rom. I done use light flow, I just have a few led colors from stock and its enough for me for now. Google voice green, handcent texts blue, and Gmail and calls white. All from the stock apps.
Black ice is good so far. So many different variations of aokp roms I guess, its hard to recommend the "best" one.
My Note 2 is great.. I installed Nova and everything was great until I tried to pull up the recent apps via the home button long press and the list never came up.. I delt with it for a day and now I cant figure out have to make it work again.. I deleted Nova, reset all application defaults, and I can not seem to make the recent Apps pop up anymore..
What am I doing wrong?
EDIT: After rebooting and un installing everything, I started to get my recent apps again. It's weird that if you have a phone on for days in a row without turning it off, things start to act funny.
swan3609 said:
My Note 2 is great.. I installed Nova and everything was great until I tried to pull up the recent apps via the home button long press and the list never came up.. I delt with it for a day and now I cant figure out have to make it work again.. I deleted Nova, reset all application defaults, and I can not seem to make the recent Apps pop up anymore..
What am I doing wrong?
EDIT: After rebooting and un installing everything, I started to get my recent apps again. It's weird that if you have a phone on for days in a row without turning it off, things start to act funny.
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Click to collapse
it happens to my friends and my phone as well, and we didn't install any other launcher. please help
Happens to mine too. A reboot usually fix it, but it always seem to come back from time to time.
Wish I could find a way to get it working without having to reboot my phone each time.
Alright, so here is what's going on.
I had my alarm go off earlier today, got up, unplugged my phone like normal. I swiped off the notifications I didn't care about like a tapatalk message etc. I noticed that Google Current's automatically updated. I'm sure that's no huge deal.
I locked the screen and went about my day. I tried to swipe to unlock, and the phone freezes and reboots. The phone is responsive until you unlock it, then it just freezes and reboots.
Tried safe mode once, and it worked fine. I then turned it off, and tried normally booting again, same freezing and rebooting. So I went to go back to safe mode, and now safe mode is doing the same thing, which means that a factory reset is now out of the question.
What the hell man.
Specs:
- Samsung Galaxy Nexus
- All stock apps except added Facebook and Tapatalk
- Jellybean 4.2.2 software I believe. I'd double check if I could.
- Still locked and unrooted
Any ideas on where to go from here? No warranty, so any ideas would help
It turns on, goes to lock screen. Then freezes when I try to get anywhere from that lock screen. Even on safe mode.
Then it will reboot automatically after about 30 seconds.
I should note I received a text in this time, and thought maybe just pulling the notification bar down and going straight to the text would work. The notification bar works, but when I hit the text, it froze the same way.
This must be some sort of self check or some Android process crashing. But I can't utilize safe mode to fix it.
Any ideas on what to do? I know there are threads with this problem, but this involves an unrooted phone, of which I have seen no threads, or threads with answers. I am not experienced with getting too far into Android, so just a direction to go, or something to try when I get home would be awesome. (At work currently)
The only options I have right now are the options upon booting with the volume down, which are Start - Restart bootloader - Recovery Mode and Turn off. In this screen, here is my info:
FASTBOOT MODE
PRODUCT NAME - tuna
VARIANT - maguro 16GB
HW VERSION - 9
BOOTLOADER VERSION - PRIMELA03
BASEBAND VERSION I9250UGLL1
CARRIER INFO - NONE
SERIAL NUMBER - xxxxxxx
SIGNING - production
LOCK STATE - LOCKED
In recovery mode, I see a dead android guy with a red triangle and an exclamation mark in it.
I realize you guys probably get a lot of dumb questions so I tried unloading all the information I could. My replies will be 5 minutes apart, as I'm new and I see that's a restriction on being here.
Thanks in advance
You can try unlock the bootloader (it'll erase your data so be careful) and then try flashing the oficial google image via fastboot and see if it solves it.
EDIT: in that screen of red triangle press up and power at the same time to show the options. There you can do a factory reset to see if it solves it. No need to unlock the bootloader that way.
Daedalus93 said:
You can try unlock the bootloader (it'll erase your data so be careful) and then try flashing the oficial google image via fastboot and see if it solves it.
EDIT: in that screen of red triangle press up and power at the same time to show the options. There you can do a factory reset to see if it solves it. No need to unlock the bootloader that way.
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Click to collapse
Got it. It works now, but curious, is this a common occurrance? I have no idea what caused it, which worries me. But it seems to be working fine.
Wasn't worried about data loss, I haven't had the phone for too long yet. I plan on just installing the minimum apps. The point of me not unlocking it was to avoid issues, but I had more luck with unlocking it than leaving it locked.
That said, I wasn't aware you had to hold the vol up and power button to get to the options from the dead Android screen. That was an oversight on my part when I was looking up for data.
Words cannot explain how thankful I am, so thank you
Moderators can close this thread if needed.
slipstreamconversion said:
Got it. It works now, but curious, is this a common occurrance? I have no idea what caused it, which worries me. But it seems to be working fine.
Wasn't worried about data loss, I haven't had the phone for too long yet. I plan on just installing the minimum apps. The point of me not unlocking it was to avoid issues, but I had more luck with unlocking it than leaving it locked.
That said, I wasn't aware you had to hold the vol up and power button to get to the options from the dead Android screen. That was an oversight on my part when I was looking up for data.
Words cannot explain how thankful I am, so thank you
Moderators can close this thread if needed.
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No problem everything should work as intended now. What happened was a bit strange indeed. It it happens again with everything in stock then there is a possibility that it is faulty hardware and you should replace it. Maybe it was some configuration bug and nothing extreme
Daedalus93 said:
No problem everything should work as intended now. What happened was a bit strange indeed. It it happens again with everything in stock then there is a possibility that it is faulty hardware and you should replace it. Maybe it was some configuration bug and nothing extreme
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Click to collapse
Fauly hardware can cause this issue? I baby this phone, has yet to be dropped (let's admit, it's inevitable), the only thing it's seen is three drops of water that fell off my sunroof onto it. I immediately grabbed my phone and wiped it off, but it was all on the screen, not in the speaker or anything.
Either way, I'll keep an eye on it. Thanks again
slipstreamconversion said:
Fauly hardware can cause this issue? I baby this phone, has yet to be dropped (let's admit, it's inevitable), the only thing it's seen is three drops of water that fell off my sunroof onto it. I immediately grabbed my phone and wiped it off, but it was all on the screen, not in the speaker or anything.
Either way, I'll keep an eye on it. Thanks again
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Click to collapse
Yes. My phone recently was stuck on a bootloop and I've already sent it for repair. Yeah drops are never good
No problem
I have a new note 2 i317 that I can't figure out why the home button instead of going to the home screen it goes to the menu. If I am in an app I have to push the back button until I get to the home screen. I just got it in the mail completely refurbished uprading from the note 1and it worked for a day or so and then all the sudden it is going to the menu options. Please help. I did a data reset but it has not worked.
nicolemcdanieli717 said:
I have a new note 2 i317 that I can't figure out why the home button instead of going to the home screen it goes to the menu. If I am in an app I have to push the back button until I get to the home screen. I just got it in the mail completely refurbished uprading from the note 1and it worked for a day or so and then all the sudden it is going to the menu options. Please help. I did a data reset but it has not worked.
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Click to collapse
try doing a factory reset in the i think privacy settings or sometimes in storage
terpin32 said:
try doing a factory reset in the i think privacy settings or sometimes in storage
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Click to collapse
I have already tried it. It's not working
nicolemcdanieli717 said:
I have already tried it. It's not working
Click to expand...
Click to collapse
Try factory resetting from the stock recovery. Power+volup+home.
SockmanTGR said:
Try factory resetting from the stock recovery. Power+volup+home.
Click to expand...
Click to collapse
This might be a silly thought, but I had a similar issue once (with my S3, not my Note2), and it was because there was something sticky around/under the home button. So when I would do a single press, it would stick and think I did a long press, which would bring up the menu. In my case, I thought it was a software problem too but it turned out to be a hardware problem. To fix it, I turned it off, removed the battery, and disassembled until I had clear access to both sides of the home button. I did NOT remove the home button or the ribbon cable, but I did clean all areas on and around the home button with alcohol. Let it dry & put it back together & it worked like normal.
My kids are very sticky sometimes lol. I no longer let them play with my devices until their hands are free of any crud. I have no idea what it was they got on my button (or it could have been something from work since my phone was in my apron pocket)... but the point is it's very easy to get something sticky down in there and not realize it, and a good cleaning can go a long way
The buttons and softkeys are controlled by the firmware on the board and completely different from any ROM firmware you could flash. I think it is safe to say that it is 99.999999% likely a hardware fault.
In the unlikely event that it is that 0.0000001% chance, your best bet is to completely wipe /system, /data, /cache, and /dalvik, then Odin back to stock to see if that corrects it.
If it doesn't, I'd look at taking it to a repair UNLESS the place you got it from that refurbed it has a warranty on it.
jparnell8839 said:
The buttons and softkeys are controlled by the firmware on the board and completely different from any ROM firmware you could flash. I think it is safe to say that it is 99.999999% likely a hardware fault.
In the unlikely event that it is that 0.0000001% chance, your best bet is to completely wipe /system, /data, /cache, and /dalvik, then Odin back to stock to see if that corrects it.
If it doesn't, I'd look at taking it to a repair UNLESS the place you got it from that refurbed it has a warranty on it.
Click to expand...
Click to collapse
I agree that it could be a rom that has the keys remapped, as that was my first thought (Hello DN3 lol, love me some DN3, but I chose against key remapping), however the OP said the home button was working as expected for a while, and then it started to display long-press behavior on every press. In that case, I'd recommend inspecting and/or cleaning the home button. It's unbelievably easy to get junk in those tiny crevices.
But yeah he could try wiping everything first and see if that fixes it. Wouldn't hurt.