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So sometime between friday and today I've managed to crack the glass over my camera. I have no clue how this could have happened since I have it in a seidio innocase, and the camera rests below the case. I don't get why they didn't use the same type of glass for the camera as they did for the scree!
In any case, I'm not sure what to do to fix it? I'm still within my 30 days (barely!) but I'm not sure if it's a widespread enough issue for me to try and get them to replace it.
Any advice you guys can give me would be appreciated.
Huluk said:
So sometime between friday and today I've managed to crack the glass over my camera. I have no clue how this could have happened since I have it in a seidio innocase, and the camera rests below the case. I don't get why they didn't use the same type of glass for the camera as they did for the scree!
In any case, I'm not sure what to do to fix it? I'm still within my 30 days (barely!) but I'm not sure if it's a widespread enough issue for me to try and get them to replace it.
Any advice you guys can give me would be appreciated.
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They have to replace it if it's within 30 days. Go replace it no way you can fix that.
So basically tell them to fix it or that i'll return the phone and cancel my service? (i'm also a new customer)
well if you have the insurance that may help a little.. but im not sure if you would have to pay that crazy $100 fee
I'm not sure they'll take it back in the 30 days, since it's not a defect and the phone isn't in "like new condition." You broke it, so they probably won't accept it.
If you haven't purchased the phone insurance yet, I would just purchase that and then wait a while and attempt to get it exchanged that way. Also, a repair facility might be able to replace it..?
As I said on another forum, if you end up pulling out the glass (because it is very easy to replace yourself), take some measurements. We should be able to get a sapphire lens that will replace it and be much more durable.
I read somewhere, either here or one of the other forums that the camera lens cover is actually made of plastic. The poster said he heated a pin and was able to push it through like a hot knife through butter.
Minjin said:
As I said on another forum, if you end up pulling out the glass (because it is very easy to replace yourself), take some measurements. We should be able to get a sapphire lens that will replace it and be much more durable.
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Interesting... Got a link?
I turned the phone over on day 18, and yes, my glass has a "popped" right down the middle. I babied this thing in a gooey case, b.c even though 2.5 years with an iphone with no case and no issues, i thought htc was being gusty with their protruding camera, so for that reason alone I went with a case.... and NO WAY, crack. and i did the run around yesterday. I called HTC, and even thought the person who called the rep right before me complained of the EXACT same issue, short ownership and glass crack, they said sadly the crack is considered physical damage and not yet a issue htc is aware of. so i called a local Sprint store who said oh yeah, no problem, your within the 30 days right? yes, call this number at sprint headquarters, they will send you a new one and a box to send the old one, bla bla bla like its totally no problem, however, the corporate sprint rep kindly regrets i have been misinformed, and its physical damage. then i call the local store back and they are bummed and send me to a different store, a cooperate repair place who they believe would swap it out. this guy says, bummer, looked at it via a microscope, says its a plastic sheet cracked straight through with small perpendicular cracks and due to popularity they don't even have any repair parts... basically they get them as people smash their front screen, then they part them out. b.c. the phones are so new and popular, they don't have any (i'm in a 4g area). so he just said take the phone to any cooperate store, not bestbuy radioshack, (third party dealers) and say that i received the phone damaged, and just noticed it now, and they should they will swap you with one due to being in 30 days. So i will try that today, but i feel caught in a catch 22. its not even 30 days and the device breaks, which qualifies as physical damage from the customer, so no one will swap phones with you, and b.c its so new and hard to get, no one has parts even, repair facilities, so our 30 day window will run out before we can get it fixed for free... Next day i try a second corporate store, for sure the cracked high strength plastic is considered physical damage so there is no way to return phone and cancel service, you will still be stuck with the cost of the phone. so. because its still early, you can add insurace 7 bucks a month, 100 buck deductible. so basically my options are 107 for a phone with a perfectly sealed camera that doesn't create any glare in low light pics or pics shot into a light source, or i can just ride it out, and hope over time htc does something or parts become available via ifixit.com. so. mega bummer no idea how it broke, obviously everyone who looks at the single crack has to believe you somehow maliciously directly hit it on something with a protruding point, and i'm pretty sure it wasn't there when i got it, but i do know i didn't do anything out of the ordinary, so its a real puzzler. but, i would say if you have this issue, take it to a sprint repair facility if only to have the tech log the problem on thier system ,b/c then more techs will add notes to the issue and sprint/htc will have actual legit feedback to see if its a trending problem. even though you are going to get nowhere, even within the 30 days, make the complaints so the problem get's noticed. oh and did i mention i bought 2 one for me, one for my wife... with hers, so far so good. would love to hear if any others had luck fabricating one out of sapphire or something else really durable. its got to be a 20 cent piece of plastic.
That sucks man, sorry to hear that. I know other people have had the same issue. Hopefully htc owns up and fixes it.
Good Morning Guys and Girls,
Just wondering if anyone has experienced the same issue as me and how they got on.
I have had my phone exactly 3 weeks today I was using my phone and it was absolutly fine (no scratches/dents etc) put it face up on a table went had a showever when I came back there is a very large split in the screen perfectly straight (which would indicate manufacturing problem) going from top left corner half way down the phone to the right side.
I have spoken to HTC and they say its a chargeable fix as the warranty doesn't cover accidental damage but its not accidental damage! I have just phoned up my provider who said it would have to be sent back for them to determine whether it was accidental or not before sending out a new one but then they realised I actually got it through the carphone warehouse (as T-mobile direct were out of stock) and have now said I will have to take it to them as its their phone even though my contract was taken out with T-mobile direct.
This is a pain!
can you upload a photo?
Sure you had no impact before that? Or excessive pressure like in a pocket. Maybe it cracked later.
If not I don't know, maybe some faulty panel indeed that had a weak area that cracked due to thermal stress or something. In the lab it is probably easy to determine if it was cracked from the inside or due to external impact or torsion.
I have had a couple of light bumpbs but no damage/scratches after them and it was sitting all night on charge in my front room got up this morning picked it up used it for a minute (still fine) walked away came back 15 minutes later to find a crack. Noone had touched it.
Normally when I break a screen its a tiny crack and not normally in a perfect straight line. This one is 2.6" long
Pretty upset with this as its only 3 weeks old. I have had HD / HD2 / TD / TYTN etc and really abused them and I only end up with minor chips and scratches after about 10 months. Where as this one I have really tried to look after it
Also to add I never put my phone in my back pocket wher eI can sit on it.
It never shares a pockets with coins / keys or anything else that can damage it
And I will try and get a photo of it somehow - only cam I have at the moment is on the phone so don't think I can use that
Heres a picture, you can see where the light is reflecting is roughly the start point of the crack and it goes out both ways. I just don't see how a crack like this can form on its own sitting face up on a table.
That really sucks man.
I am going to get a hard cover for my phone. Don't want a cracked screen.
Having a look at your picture though - there doesn't seem to be a pressure point of impact etc. So what you're saying looks to be correct.
Hope you get it sorted.
I know thats what is frustrating me. Everyone telling me its accidental damage and I know I am not lieing, I have broken screens in the past and seen many more and I know how accidental damage looks you normally have a point of inpact as you say, its normally small or if it is big normally has multiple fractors no just one long steady line.
Yes, exactly.
However - you're going to have a hard time proving this to any retailer. As they normally have a very strict policy on warranty claims.
I'll get my way I have a nack of getting things I want from shops and businesses
I am hoping like the guy said at T-mobile as its only 3 weeks they might just do a handset swap rather than fixing it.
Anyone by any chance know how much it is to get a screen replaced?
Done some research for you - you're looking at 70 + pounds to replace it.
Thanks. Hmmmm thats quite a bit that I don't really have. Just hope I can get them to accept it as warranty. Might have to visit all stores in Sussex until one agrees to repair it lol.
Well it is even more, if you didn't actually cause the crack on the screen!
Hoping my Desire doesn't suffer the same fate as yours!
Good luck. My advice is do not put it on a table and walk away!
Ill post here how I get on.
I will be sure to keep a constant look on it, while I leave it on the table. Will test later if the same situation arises when leaving it on a chair.
Jokes aside: mine fell twice already. Once it was after a week I had it, it landed from about 1 meter high, 50cm far away after it slipped from my hand when picking it up from ... a table ! (I see a pattern, the desire doesn't like tables). Landed and rolled on my polished floor and I still can't see no visual damage. From that day on, I grip it so firmly, that it almost behaves like an iphone4
Second time it was from about 30cm and obviously no damage.
I had it for about 2-3 months and -knock wood- screen is ok.
It does look as a factory defect.
Is ur handset not insured either mobile phone insurance or as it happened in your house - your house insurance
Sent from my HTC Desire using XDA App
Well, don't know how the law is over there with you. But here in the Netherlands (and I thought it was EU, but not sure). Within a certain period of time the seller of the device is the one that should prove it wasn't used properly etc.
So.. they can say whatever they want about it being accidental damage. But at least here in this country, it's not up to you to prove otherwise. THEY have to prove you mistreated the device.
Your screen cracks without mistreating the device, sounds like a proper warranty claim to me!
It could be there has always been some tension on the screen, and when it got hot or cold it finally cracked. Who knows. I'd say let them prove you mistreated the device.
i work for carphone warehouse mate i wouldnt no what to do really say some thing elswe is wrong with it like crashing or some thing. depends on how noticeable try putting a cheap screen protector on it and see if it cant been seen then take it back LOL gimme a message if you want any more info =]
Don't CPW give you 3 months insurance for free as a come on?
That's nasty. I dropped mine from 30cm onto a wooden floor and the battery cover flew off and it sticks up in one corner now so had to bend it back to shape!
Good luck getting it sorted out.
Sent from my HTC Desire using XDA App
Hi All
had a bit of a mishap this morning and dropped my phone off the couch, normally it would of landed on the floor (carpet) but it bounced off my morning cuppa so i now have an Xperia play with a cracked screen
luckily (sort of anyway) the main chip is on the side and the screen only has 4 very clean cracks across it and it is still perfectly smooth and still works fine
ive looked on ebay and it seems you can get the replacement glass for around £20, my main question is it hard to replace as they all come with some tools and a guide, i am very good with fiddly things so i would be happy doing it but i dont want to waste £20 if it ends up not looking right
so any advice please guys
Sorry I can't give you a link but try to.search youtube on how to.dissamble your xplay model. You need to take the whole phone apart to get to the damn screen. A very long looking process
Sent from my R800x using XDA
Check with your carrier and ask about repairs outside of warranty. The carrier I'm with, Rogers, pays a subsidy for repairs that warranty doesn't cover. For example, screen costs 50 bucks at a repair centre, they cover it. Main board costs 150, they make me pay part of it.
Just a shot in the dark, but if a greedy company like Rogers will do that, yours might too.
Sent from a Galaxy far, far away
Hi,
unfortunatly my phone contract is for a Samsung Galaxy S as they didnt have the XP in stock at the time so i took it home sold it on ebay and purchased an XP so i dont think they will help
ive seen the vid on youtube and it seems a long and fiddly process to remove the screen so i think i will pass and come payday sell the cracked one and just buy a good condition new one looking on ebay it will end up costing me less then £50 so its not too bad
Dude, i dont know if is the best thing to do but i disassembled my XP and it is not hard, the only problem that i see is the dusty, it enters on screen and you dont realize, after assembled you will see and cry. Now deppending of the time of use and price i m a candidate to buy your cell . By any way if you decide change by your self take a look on the advice of the Hair Cleaner, it softens the glue that hold the screen.
And do not tighten the screw of the mother board too much, this will save your gamepad.
Hello, so I thought it might be helpful to share my experience. I got my Note 7 on launch day (August 19th) from a retail Bell Store here in Canada. The salesperson offered to sell me as case as well but I thought it was ugly and didn't want to cover up this beautiful device. I also turned down purchasing extra insurance as I have never broken a phone before and I've had a lot of them.
Anyway it wasn't even 24 hours later I was working and the phone slipped from my hand...max 4 inches from the ground... But on to concrete. It unfortunately also hit on the edge and shattered the top left corner of the display. I was surprised at the damage this being Gorilla Glass 5 and all.
The display still worked just small part of glass missing and cracks. I knew this would drive me nuts and not something I could live with so I called Samsung to see if I could pay to have it fixed. They suggested I either send it to a repair shop or take to a local authorized one in person. There was a place about 3 hour drive away so I went this route. The place couldn't do it right away, they had to order a replacement display because they had none in stock. I went to Atlantic Cellphone Repair in Moncton, New Brunswick. Less then one week later it was in and I dropped off my phone. It was the first Note 7 they had done. They were going to ship it to my home to save me the trip again because the guy who specializes in the newer Samsung phones was out for the day.
It cost me around $400 Canadian to have fixed. It's coming in the mail today. I should have taken a picture of before but I forgot. I've been assured by Samsung it will still maintain the waterproofing. I don't plan on ever completely submerging it anyway but this is still important to me.
Ill update later today with how the repair turned out, after I get it home and try it out. I'm now going to be using a case even though I hate to. This phone needs it it seems.
Update: Got it today and highly impressed. They seem to have also replaced the metal band part as it had chips before but looks pristine and had another Qualcomm sticker on it where I had taken the other off. So while it's expensive it did turn out good.
Ok, my fault entirely. My Sony ZL went 4.5 years without me damaging it, with no case. My Pixel 2 ZL didn't make it 3 weeks.
It landed on the top right corner, and there is a small star there open in the center. Not terribly noticeable, but definitely an opening that would allow water in, and maybe over time it might spread and come apart.
I don't mind paying to get it fixed. UBREAKIFIX is the repair site for Google and says $79.
But they don't have parts.
The bigger deal is this: One said they had to do a complete teardown from the front to get to it, and complete reassembly. Another I called said it was simply the back glass, pop off, glue on a new one.
The latter makes me feel a lot more comfortable doing it; a complete teardown makes me worry the cure is worse than the disease, whether they really can get it together again and seal it well. I might be more tempted to try to seal just that star, rather than have them open up every seal and seam and (more than likely) have mine be the XL2 they have seen at that store.
Anyone know for sure?
Is the back glass replaceable without a complete teardown?
Good/bad experiences with ubreakifix (do they train their staff well? I realize it's a franchise so it's somewhat luck of the draw by store).
not sure if it will help you....
https://www.ifixit.com/Teardown/Google+Pixel+2+XL+Teardown/98093#s180064
I have been fixing phones for a long time, this fix is extremely easy if you would have the part available, unfortunately, nor eBay or Amazon seem to have it.
@uicnren thanks, I had seen it, didn't help much as I only found the put-together and it started with a full teardown. @tatico28, thanks - does that mean the glass does come off by itself, without removing/releasing anything from the front? As I mentioned, I'm happy to have someone else do it, and pay for it, I just don't want to have a new phone look like a 3 year old playing with glue from an incompetent repair. I'm also game to do it myself if I had parts and instructions (I've done lots of electronic repairs, but generally ones that open with screwdriver, not pry bars).
Yes, you definitely need a heat gun ? and a pry tool.
tatico28 said:
Yes, you definitely need a heat gun and a pray tool.
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"Pray" tool... pun intended, or good typo, but perfect wording.
My back glass broke Day 2 of owning it...waited two weeks for the part to arrive at ubreakifix. Just the glass was replaced for $79 in about 30-45 mins and good as new again with full Google warranty in place. I did check out a couple of ubreakifix locations nearby before I got it done...I would advise you do so as well since I did not get a good vibe from the first place when the person told me it will take 3-4 hours and he has to consult videos and manuals to do it...
The other Google authorized repair partner is puls.com but they said they do not repair the back glass yet.
Good luck!
@hammer7t, thank you very much, that's what I wanted to hear. I do have several stores down here, think I will wait for the holiday to be over and maybe more to get parts, and shop around.
For the least invasive process possible, try using an automotive windshield repair kit.
UBREAKIFIX repaired it yesterday in about 20 minutes, looks like new.
https://youtu.be/u9SVsdX94uM
He removed the back glass near the end.
@stevemw, thanks, that's much better than the last one I looked at. So it appears that back glass is not just a piece of glass, but includes the covers for the camera and flash rather than just fitting around them?
Regardless, it does leave the impression the phone is generally built to be serviceable.
Yes -- spare parts should be available soon. Why not try a case for now? https://www.amazon.com/gp/aw/d/B07475C1VT/ref=ya_aw_od_pi?ie=UTF8&psc=1
Thanks. As mentioned, they had plenty of spares, and it is fixed. Though I do like the looks of that case, and might give it a try.
Linwood.Ferguson said:
UBREAKIFIX repaired it yesterday in about 20 minutes, looks like new.
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Did they say anything about the water/dust resistance being in tact.
pEpSi_GrEeN said:
Did they say anything about the water/dust resistance being in tact.
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They claimed it would have no impact and it was still warrantied as they were authorized by google.
Hello!
Does someone has replace the galss at home?
From the teardown picture is clear:
- you need a heat gun
- you need a pry tool
- the camera and the flash lenses are sticky with the glass
https://d3nevzfk7ii3be.cloudfront.net/igi/Zm4SEMDJK6jbxDUB.huge
Remove the back glass seems easy, but how about remove the lenses from the glass and how to remount them on the replacement glass?
Thnaks
Bumping this, I'm in the same boat.
Not even a week and I cracked my backglass. I too am interested in the lens removal.
Is there any parts available that have this attached already? I've no problem doing it myself, just need as much info as possible.
Cheers.
MortitionPoet said:
Bumping this, I'm in the same boat.
Not even a week and I cracked my backglass. I too am interested in the lens removal.
Is there any parts available that have this attached already? I've no problem doing it myself, just need as much info as possible.
Cheers.
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I have not found any replacement lenses or back glass with lenses already installed.
Watching youtube videos I saw that old pixel 1 have only the flash lens and it was simply stuck in the back glass hole.
Just to laugh...
I wrote to official Google assistance here in Italy to have information about the back glass replacement.
The answer was: 232Euro + VAT (about 280Euro) to repair the phone and 20/25 days to wait...
But, the most amazing thing is that the price of the only examination (in the case i don't want to repair) is 77Euro + VAT ( about 92Euro).
Dear Google...you are crazy...