No proof but I feel like my 2 XL has been having signal issues on AT&T. So either AT&T coverage got worse on my train ride or the phone is causing this.
I could have full bars on H+ and LTE but no internet, if I turn off mobile data and turn back on it goes back to the same bars but this time there is an x by the bars. I don't remember service being this bad on my train rides a few months ago, always run the latest software (all stock).
My train ride is on a very popular train route through NJ to NYC. Even when we stop in Newark, not getting service and I know for sure I never had a problem in Newark.
Besides trying a different phone, any other way to determine if its my phone or the service? Anyone else notice anything similar?
My wife's phone was doing a similar thing but also failing to send and receive mms messages. A new sim card ultimately fixed it.
Sent from my ONEPLUS A5010 using Tapatalk
16vMK1 said:
My wife's phone was doing a similar thing but also failing to send and receive mms messages. A new sim card ultimately fixed it.
Sent from my ONEPLUS A5010 using Tapatalk
Click to expand...
Click to collapse
Now that you mention it, I was having problems with text not going through at first. I had to hit resend text for it to go through. I am going to go to the AT&T store and get a new sim. Thanks, hopefully this works.
Went to store by office, he looked at my SIM card settings (APN) and said they were not correct so he updated a bunch of things. I'll see how signal is during my normal commuting and hopefully it helps.
Related
I've been using the Galaxy Nexus for about a month or so and have recently started to notice that the 4G signal will drop whenever I turn on the screen after some time in deep sleep. The signal meter will be fine, until I actually try to use some data. It typically takes about a minute to reacquire a signal, but the phone is essentially useless during that time.
As you can see in the screenshot, there are several red spots where the signal dropped out. I am not in a poor coverage area, and others with the same device do not have these issues. I saw this with a rooted 4.0.2 OTA and am still seeing it with a rooted, deodexed 4.0.4 rom (http://forum.xda-developers.com/showthread.php?t=1481613).
What do people think? Will exchanging the phone possible fix the issue? Is there anything Verizon can do to try and help me out? I'm basically just spitballing here, but this problem is making my phone very frustrating to use.
Are you rooted or stock? I don't have any issues with my 4G on stock or rooted with Gummy 0.7.6. I had an issue with an earlier root where my 4G would drop. I would disable / re-enable and it would start to work again. Maybe try rooting if you are not rooted????
zombiehaven said:
Are you rooted or stock? I don't have any issues with my 4G on stock or rooted with Gummy 0.7.6. I had an issue with an earlier root where my 4G would drop. I would disable / re-enable and it would start to work again. Maybe try rooting if you are not rooted????
Click to expand...
Click to collapse
Yes, I see this on rooted stock, as well as the ROM I referenced in the original post (supposedly deodexed 4.0.4 stock ROM)
EDIT: From several posts in the other thread, this issue is not isolated to me or my hardware so I probably won't bother exchanging the phone.
History of Signal ?
jjohns63 said:
I've been using the Galaxy Nexus for about a month or so and have recently started to notice that the 4G signal will drop whenever I turn on the screen after some time in deep sleep. The signal meter will be fine, until I actually try to use some data. It typically takes about a minute to reacquire a signal, but the phone is essentially useless during that time.
As you can see in the screenshot, there are several red spots where the signal dropped out. I am not in a poor coverage area, and others with the same device do not have these issues. I saw this with a rooted 4.0.2 OTA and am still seeing it with a rooted, deodexed 4.0.4 rom (http://forum.xda-developers.com/showthread.php?t=1481613).
What do people think? Will exchanging the phone possible fix the issue? Is there anything Verizon can do to try and help me out? I'm basically just spitballing here, but this problem is making my phone very frustrating to use.
Click to expand...
Click to collapse
Can you please tell me where you get that HISTORY screen from. Ive checked all menus in settings and I can not find it anywhere.
EDIT... Please ignore my post... I found it...
So, I'm having the same exact problems but i did a log cat to see what might be culprit.
I have narrowed it down to this:
02-08 11:21:51.912 E/IMSFW (415): IIL: Disconnected from '7467' socket
still have no idea what can cause it yet.
also if you switch to 3g it seems it doesn't happen so maybe its a sim problem on verizons lte network end?
11:22:40.029 E/IMSFW (415): ImsSMSInterface: Registration failed, go for retrying if isim nounce present
that's what i found so if anyone can clarify and maybe see if it is really on Verizons end as this is the 4th phone that has had this problem.
that1techguy said:
So, I'm having the same exact problems but i did a log cat to see what might be culprit.
I have narrowed it down to this:
02-08 11:21:51.912 E/IMSFW (415): IIL: Disconnected from '7467' socket
still have no idea what can cause it yet.
also if you switch to 3g it seems it doesn't happen so maybe its a sim problem on verizons lte network end?
11:22:40.029 E/IMSFW (415): ImsSMSInterface: Registration failed, go for retrying if isim nounce present
that's what i found so if anyone can clarify and maybe see if it is really on Verizons end as this is the 4th phone that has had this problem.
Click to expand...
Click to collapse
Hey fellas, I'm posting in this thread because it relates to the issue I'm facing. Coming from the Thunderbolt, I had no problems holding onto a LTE signal in Atlanta, but with my GNex, the signal just drops a lot (every half hour or so maybe), at work, at the store, wherever. It shows an empty signal bar with a small x, and says 'Searching for Service'.
This seems to happen only when I have it in LTE mode. I switched to CDMA under the 'Mobile Networks' settings window, and it was able to hold on to the 3G signal all day. I am starting to think if it is a LTE sim card authentication issue.
I'm going to VZW to see what I can do (I'm still within the 14-day window).
I'm having the Same issue holding onto a 4g signal in Savannah and Atlanta, cdma only is fine. Let me know what Verizon tells u cause they basically told me to wait for an update
Sent from my Galaxy Nexus using Tapatalk
xratede said:
I'm having the Same issue holding onto a 4g signal in Savannah and Atlanta, cdma only is fine. Let me know what Verizon tells u cause they basically told me to wait for an update
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
Just came back, basically they said they can't do anything unless they replicate the problem, which they couldn't. (it was a random problem.). They told me to call customer service when I got that issue, so I have to see that at work tomorrow.
I tried a suggestion online where I updated my prl from the 15xxx version to the 52642 version. I did this by creating a contact with the following number
*22899
and dialing that contact. It went through a 'activation' process, with some elevator music, and the signal seems to hold.
what25 said:
Just came back, basically they said they can't do anything unless they replicate the problem, which they couldn't. (it was a random problem.). They told me to call customer service when I got that issue, so I have to see that at work tomorrow.
I tried a suggestion online where I updated my prl from the 15xxx version to the 52642 version. I did this by creating a contact with the following number
*22899
and dialing that contact. It went through a 'activation' process, with some elevator music, and the signal seems to hold.
Click to expand...
Click to collapse
Yea I did the prl update and it was fine for awhile but started back again a few hours later
Sent from my Galaxy Nexus using Tapatalk
I've updated to 4.0.4, 4.0.3, flashed just the radios, removed some card, hard reset, factory reset, just about everything u can imagine and still no luck. I'm tempted to file a claim with asurion(purchased gnex from a friend) and see if another gnex works with late but I don't wanna spend $99 for nothing
Sent from my Galaxy Nexus using Tapatalk
xratede said:
Yea I did the prl update and it was fine for awhile but started back again a few hours later
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
To this and post 10, I still have those data issues, but they are much less frequent on the 4.0.2 radio than the 4.0.4.
I got in touch with Verizon wireless online support, and they basically told me to wait till they release a software update. I asked for a new sim card (since I thought it might be LTE authentication issues), and they said it was a software problem, not a SIM problem.
I guess its a wait and see.
I put in the ST APN settings, letter for letter, on my GSM Gnex according to the insert that came with the sim. I am using the ATT sim, fyi.
For some reason, when I go to any page in Chrome, the page will not render correctly... for instance, on yahoo.com, it will only show a white background with blue links, no pictures... kind of like HTML 1.0 back in the early 90's if that makes since.
Now, if I do a webpage refresh, sometimes the entire page will load correctly, some times it's back to blue links. This happens about 75% of the time, even on several apps like facebook.
I have NO issues on any wifi network I am connected to.
I am in a HSPA+ area with full bars. Same issues seen from southern Ohio to Philly on a business trip I went on last week.
I did not see any issues while on AT&T post paid or on the Tmo 4G $30.00 plan.
Any ideas? Thanks guys.:good:
Unfortunately no answers as to why but the problem does exist. I have had the issue for a few weeks now on ST Att SIM.
Sent from my Galaxy Nexus using Tapatalk 2
Straight Talk is still having some major problems. I've been experiencing the same thing.
I've been having issues like that as well. And for the post several days my data has been very unreliable. I often have to turn it off and on a few times to get it to work, if it even starts working. Never had issues like this before, and I've been on Straight Talk for a few months now. Hopefully it's just a temporary thing. I'm in the Canton, OH area btw.
So far my new service(two weeks old) has been flawless. Signal could be better in spots but that's any cell provider you can name. Never had the problems you are having now. Just checked Yahoo, working fine! Still yahoo though, so not sure why you'd care! hehe
I too am having issues with it switching from umts to hspa constantly, have any of you called customer service?
Sent from my Galaxy Nexus using Tapatalk 2
Coming from a moto droid maxx and liking the native super fast Google experience with Marshmallow.
Phone is dropping data periodically on Verizon and will only pick it back up by changing the preferred network type. Anybody else having this problem? If not, maybe I just have a bad device.
Thanks
Sent from my Nexus 5X using Tapatalk
I am having the same problem. I posted about it a few days ago. No solution yet unfortunately
Sent from my Nexus 5X using Tapatalk
No issues here but my house is in a poor reception area. A quick toggle to airplane mode when I get 3g will get me back on to 4g. I'm used to doing that for as long as I can remember, not just this phone
My Nexus 5x on Verizon comes Mon or Tues. I sure as heck hope it doesn't do that. That would be a major problem, as I'm finally getting a real Nexus on Verizon to get away from buggy aosp/cm roms for Samsungs on Verizon.
I just saw this thread. The same exact thing is happening to me.
Is there any negative to having the preferred network type set to "LTE / CDMA". Technically, that is what Verizon's network is.
Do you still sporadically drop data when your preferred network type is set to LTE / CDMA? I just changed it this morning. So far so good.
I was set to LTE/CDMA when it first happened and was not on WiFi.
Since then, tried different apn settings and Global instead of LTE/CDMA with no luck. Just tried setting cellular data to on, even when connected to WiFi.
Over the past 2 days it has happened 3 times, so frequency isn't that high but definitely an annoyance.
Sent from my Nexus 5X using Tapatalk
That sounds pretty frequent to me.
Hey, my quoting function isn't working, from Tapatalk app.
I just stuck my VZW nano SIM in, didn't adjust any of the options, no problems with data drop thus far
Ya I've had my 5x since Tuesday at 11 am. No network problems
No problems here, signal strength is better both at home and work as compared to my prior phone.
Maybe try a new nano sim from Verizon? The corporate stores will give them away for free. (Have seen posts where folks say the customer service line will mail them for free as well.)
Just adding my experience to the thread: my Nexus 5X on Verizon network is struggling daily with maintaining a cellular connection. I have no issues if I'm in an area where you would typically have a strong signal. However, when I'm in the 1 or 2 bar range, I cannot even receive text messages, much less data. The phone REALLY struggles with group texts. I'm going to full reset and see if that helps things.
Noticed that dropping data seems to coincide with incoming MMS messages, specifically group texts.
Sent from my Nexus 5X using Tapatalk
I am seeing this as well. What text messaging application are you using....
---------- Post added at 11:26 AM ---------- Previous post was at 10:36 AM ----------
Did a full reset help at all?
Having the same problems. I spoke to a tech at Verizon and they said the SIM card I'm using is being "retired" (their words) and I should go to a retail store to get a replacement. This was after trying to dial their automated smartphone activation number and ending up on the line with a tech. Going today to get a new SIM card and will post the results.
Experienced this with both hangouts and messenger. Hopefully the SIM card resolves it. Keep us posted !
Sent from my Nexus 5X using Tapatalk
Same issues here even with a new SIM...I also noticed it doesn't go to 3G, its either LTE or nothing? Group messaging is pretty much worthless... Sending phone back and going back to Moto X Pure...had that previous and absolutely no issues
Update: new SIM seems to have fixed the problem with drops. Tested several group MMS and it seems to be OK. Verizon reps were clueless on activating the SIM and took a while to finally give in to my request to just take the card home and activate in my old Moto X. I activated it with a Verizon rep on the phone and then transferred the SIM to the N5X with no issues. Got immediate LTE and was able to do everything as expected.
delete
stigmato said:
Update: new SIM seems to have fixed the problem with drops. Tested several group MMS and it seems to be OK. Verizon reps were clueless on activating the SIM and took a while to finally give in to my request to just take the card home and activate in my old Moto X. I activated it with a Verizon rep on the phone and then transferred the SIM to the N5X with no issues. Got immediate LTE and was able to do everything as expected.
Click to expand...
Click to collapse
Is your signal strength any better or worse with the new sim? My nano sim is ancient and wondering if it's one getting retired...
Signal strength is the same and unfortunately the problem came back. It's actually my wife's phone. I bought one for her and one for myself. Mine has been fine on Verizon since I switched from my M8 but she's been having the signal drop problem. The new SIM did not resolve it permanently. I'm requesting a new device from Google today.
I have a Nexus 5X on AT&T. It's stock besides an unlocked bootloader just so that I could have unlimited tethering. I live in an area that has on average between 2 and 3 bars of 4G. My phone often goes to no service. If I unlock the screen it will jump right back to having service but I miss a lot of calls because of it. It seems like texts come through fine. The other strange thing is that I know for sure that I have 4G but it will run on the E network sometimes for no apparent reason. A quick *#*#4636*#*# then turn to LTE only and it will switch right back. Any ideas or suggestions on how to fix this. I love the phone but this is almost a deal breaker for me.
thomaswhite716 said:
I have a Nexus 5X on AT&T. It's stock besides an unlocked bootloader just so that I could have unlimited tethering. I live in an area that has on average between 2 and 3 bars of 4G. My phone often goes to no service. If I unlock the screen it will jump right back to having service but I miss a lot of calls because of it. It seems like texts come through fine. The other strange thing is that I know for sure that I have 4G but it will run on the E network sometimes for no apparent reason. A quick *#*#4636*#*# then turn to LTE only and it will switch right back. Any ideas or suggestions on how to fix this. I love the phone but this is almost a deal breaker for me.
Click to expand...
Click to collapse
Sounds like you a sim card issue. Have you replaced the sim card and tried a new one for a few days?
Sent from my Nexus 5X using Tapatalk
I haven't yet. I'll try that and get back to you. Thanks.
I've been having no service issues in and around my apartment complex since Tuesday. T-Mobile. I've tried switching sim cards.
I can drive 100 feet in either direction and pickup signal, but as soon as I get to my home area, I lose it. I also lost signal at a friends apartment complex half way across town, but had signal along the way. Not sure if it's my device or T-mobile....
I have a 128gb pixel XL with Verizon, which I purchased through verizon as well. Randomly at times just as I'm going to place a call it will start ringing and then disconnect and it will show loss of signal. This has also happened while I was on a call. I'm on the latest firmware as well. Has any body else ran into this issue?
I ran into this last night. I'm a sprint customer with pixel xl ordered from Google. I am on V software. It could just be the fact it's only connected to one 4g band which has low strength in the area we were at during the drop times. Mine hasn't done it since last night might have been in a dead zone
Yes, this has happened many, many times to me. I have a replacement coming that hopefully will take care of it.
Sent from my Pixel XL using Tapatalk
droidiac13 said:
Yes, this has happened many, many times to me. I have a replacement coming that hopefully will take care of it.
Click to expand...
Click to collapse
For me its switching from band 13 to band 4.
I don't have this issue at all on TMO but in my area (Chicago) TMO is exclusively band 4. So this would lend some support to the possibility that this is happening when switching bands as I don't ever switch bands and don't have the issue (3 different Pixel devices that I've used since launch and none have exhibited this behavior).
I never had this issue on my Pixel XL, but then when I switched to the Pixel it would drop every single call I made and take 2-3 minutes to get a signal again. This was using the Verizon SIM card it came with. I then got a different SIM card and while it hasn't dropped a call since, I still notice that randomly throughout the day it loses signal where I have never lost signal before. I then wait 2-3 minutes and all of a sudden, it's back to strong LTE signal.
I'm on the fence about RMA'ing it. Anyone have any thoughts on whether or not this is a software or hardware issue? I don't want to be stuck with this problem.
-Collin-
Any resolution to this yet? I've tried swapping the sim to no avail. Running custom kernel and pure Nexus.
I'm on Project FI and sometimes the phone would switch to T-Mob for no apparent reason, which has extremely bad signal. While USC has over 100 times better signal, the phone for no apparent reason would switch to crap. That usually results in no calls being made at all. One trusty remedy is type in a dialer code to switch to next provider.
jnyce87 said:
I have a 128gb pixel XL with Verizon, which I purchased through verizon as well. Randomly at times just as I'm going to place a call it will start ringing and then disconnect and it will show loss of signal. This has also happened while I was on a call. I'm on the latest firmware as well. Has any body else ran into this issue?
Click to expand...
Click to collapse
I also have the 128GB XL (quite black) from VZW. I had absolutely no issues with it until about 2 weeks ago. That's when I started experiencing this same issue. The signal bar goes clear and i lose service for a few moments. In watching the SIM status, I can see where the status will go from "In service" to "Radio off" to "Out of service" back to "In service." I also took screenshots of it doing this. The weird thing for me is that it only happens when I'm at work (I usually have full bars for reception). VZW seems quite baffled at this issue. They have replaced my phone twice. This 3rd phone is doing the exact same thing the other 2 were. I did a chat session with Google Support, and the 1st level tech I chatted with seemed unaware of the issue. My wife has the same phone (silver), and she hasn't experienced this issue yet at all. We were thinking about bringing her phone to my office to see if hers will display the same symptoms mine does here. Nobody else in my area has any reception issues. It's not a huge inconvenience while I'm at work since I have a desk phone. However, it is rather annoying when I cannot send a text or make/receive a call because my cellular radio is resetting itself constantly.
I couldn't post my screenshots since I have < 10 posts...