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hi all,
stock 551ML no root, the calls running on SIM1 (4G) gets disconnected after 5/10 minutes. i suddenly see the radio bars disappearing, i can't hear anymore the called party, and then the call drops. Tried with 2 different carriers on SIM1. The phone is always enabled with 2 SIM's, but on the second one (whatever the carrier is) there's no such problem. I think this phone has large issues when dealing with 2G/3G/4G swap, signal quality on SIM1 is terrible (tested in comparison with wife's iphone6+ with same carrier same location) and often i lose signal on SIM1. Definitely not a work phone in this way. any idea? can a full reset improve the situation?
Please ensure firmware is updated to latest version. Next please try performing a hardware reset including cache wipe partition. http://www.asus.com/us/support/FAQ/1011956/
If the problem continues then it may be a hardware issue with the SIM slot and will require RMA service.
Sincerely
ASUS_USA
[email protected]
after few weeks i can say more about this issue, on SIM1 the 4G slot. (stock phone updated and wiped completely)
1) carrier signal reception has now slightly improved with .59 and .63 update
2) problems on switching from 4G to 3G still there, when 4G signal is poor the phone is not able to detect it, and tries and tries and tries sending data to nowhere. after a minute or so, switch to 3G happens and i got network connectivity again
3) comparison with iphone6+, samsungS5 and sonyZ3 (same network, same location) is still terrible, while i got no network, iphone does and loads the pages, slowly but it loads the full page. i think here is the price difference between the two -> antenna, radio, optimized software for any signal condition
4) under bad (bad from a 551ML point of view) signal conditions the battery drains a lot more faster, and that's fine but at least i would like to use the phone, to receive calls, messages, whatsapp and so on.
5) during a call on SIM1, it still happens that signal disappear and i the call is dropped, less frequently than i had before .59 update, but still happens.
6) i'm calling using SIM2 BTW, SIM2 on 2G has no issues.
i will be soon able to compare with honor7 (it should have a very good optimization on the radio part) and let you know.
bye
I am on AT&T in the US and having a similar problem and hoping someone can help except for me it is SIM 2 that is the problem and for me it is at home. Last night I was on a call that kept dropping, and it was not a good thing at all and I had to end the call. I pretty much cannot sustain SIM 2 calls in my house but SIM 2 elsewhere is okay; calls on SIM 1 are perfectly fine and with my previous phones (Note 3, iPhone, Windows Lumia 1520) no reception problem history ever at all. So this clearly is a device issue and not an AT&T issue as I get good coverage in my house. I had two phones up until a month ago when I opted to consolidate by getting the ZF2.SIM1 is perfectly fine most of the time-I've never dropped a call although a couple times I have to say I've not heard as well for a moment as I could, so I question if my house and the Zenfone2 are a good match, although that is really a weird thing as I live in a major suburban metro area that is not a coverage problem in any way shape or form with any dead spot problems, so I am wondering if something is wrong with my hardware and I need to exchange my phone. I'm going to have to pop my SIM 1 back into my Note 3 in the interim and forward calls on my second line in the interim in the meantime if that's the case . (my windows phone takes a nano SIM) and send my ZF2 back for an exchange Should I do a hard reset? Why would my house be a problem? It's not a dead spot area or remote or anything like that. I really like this phone already got a new SIM 2 card once before when I had problems at first but it seemed to be better until I then tried to make a c all yesterday and it wouldn't work.Could my phone be defective? Hard reset?? My software is up to date.
Sent from my K010 using XDA Free mobile app
After latest updates and various test i can say that signal coverage and battery life has been improved so much. Thanks a lot asus, it's a pleasure to work with this phone now. Keep doing the same good job!
Federic0 said:
After latest updates and various test i can say that signal coverage and battery life has been improved so much. Thanks a lot asus, it's a pleasure to work with this phone now. Keep doing the same good job!
Click to expand...
Click to collapse
Glad to hear things worked out for you. My situation didn't work out. I just returned the Zenfone yesterday. I had gotten the replacement phone through ASUS, still replaced yet another SIM card, and the problem with my SIM 2 persisted and got even worse. For me, the SIM slot being 2G did turn out to be the destructive feature of the device. My area is too upgraded for it apparently. You're the only other person I've come across that has referenced SIM 2 usage to me, so I get the sense that most people are just using the ZF2 as a single SIM and don't have a second phone line or data line. Therefore I can understand people being happy overall as it's a decent device for a single SIM user. You are lucky that your SIM 2 coverage is good everywhere. Mine was good in some areas but certainly not in and around my house and there my SIM 2 was unable to sustain phone calls. I didn't care about data-I only wanted phone calls but I couldn't do calls even.I had no cellular connection and my SIM 2 would X out and drop off all the time.
I never had a problem with SIM 1. I always got calls just fine and I found that ASUS always provided updates and I noticed changes in battery life. I was pleased in every other regard but the very purpose that I bought the phone for -to be able to get calls to both my phone lines. I do think ASUS dropped the ball with the 2G slot and need to make their next model with both slots supporting LTE. They me might get me back as a customer if they do.
Sent from my K010 using XDA Free mobile app
It looks like I am not the only one who has the sim 2 signal issue. My phone has this issue from day one, the signal of sim 2 just comes and goes all the time. Software update doesn't help at all. I've also tried putting a new sim card, but still have the same problem. I think this is a hardware issue.
My Galaxy Note 5 SM-N920I purchased December of 2015 can no longer make or receieve calls. My provider is TracFone via the Bring Your Own Phone program. I use their SIM card and it has worked all this time. Until recently the phones features have stopped working. I think they have been disabling the 3G in my area, as everyone is converting to 4G now.
Note 5 is supposed to support 4G but it's definitely been having issues. Text and internet still works. however texts are sometimes delayed on occasion, not always, usually it's fine. Data speed just now was tested at 10 mbps down, 3 mbps up. Signal bars are consistently low, regardless of physical location; inside, outside, other side of town, SIM status shows signal always between -108dBm and -118dBm. This is likely why I cannot make or receive calls, but the question is, why is this happening?
Like I said, I suspect they are shutting down 3G in this area, so the best theory I've been able to come up with is this: perhaps 4G has always sucked on this phone but I never noticed because it would fall back to the good 3G connection. Now that 3G is gone in this area, all I have to use is 4G which is a shoddy connection.
Further research has found in the early days of this phone there were numerous reports of weak/no signal. See these threads:
Fed Up With Terrible Reception
Hey all, I'm kind of venting here and at the same time hoping for some sort of direction because I'm absolutely fed up with my S6. I upgraded roughly a month and a half ago from an S4. My phone usage was below normal for the first week or two as I was busy with a variety of projects. As my...
forums.androidcentral.com
No signal/network on my note 5
Hi everyone, so I just got this note 5 N920P last two weeks but I noticed its OS was lollipop...waited for updates for 7.0 but nothing so I went ahead and downloaded Odin with latest firmware from samobile and did it my self, now here the problems start to show first of all this hands free...
forums.androidcentral.com
One theory was that the 4G antenna they used in the Note 5 / S6 was of poor design. Causing weak signal.
Things I have tried and did not work:
-Contacted TracFone. They confirmed the device is supported and provisioned correctly. They recommended a new SIM card.
-Replaced the SIM card with a brand new one
-Factory reset the device. It's running the stock Android 7.0 Nougat which was the last up to date version available.
-Tinkered with various service menus including *#2263# and *#0011#. Messing about with the LTE band settings didn't change the signal strength ever. Regardless of the LTE band, it stays in that -108 to -118 range, too weak for calling.
What can be done to fix this? Possible ideas:
-Internal antenna replacement, but this seems either expensive to have someone do, or extremely difficult to do oneself. Would it even make a difference? Has anyone tried this?
-Software. Could the issue have been introduced during one of the software updates? Planned obsolescence perhaps? Could we revert to an earlier firmware to potentially resolve this? has anyone tried this?
-Firmware. Could we upgrade the firmware to a later, unsupported version safely? Perhaps the issue was fixd in later Android versions but has not been adressed in older devices that are no longer updated.
I'm the kind of person who likes to use my things until they absolutely die. This Note 5 has been perfectly fine until recently. There is nothing wrong with it. It's still modern, fast, and has a great camera. I would HATE to have to replace a phone for such a stupid reason. Not only is money tight, but it's such a waste when this thing is still perfect apart from this weak 4G signal.
Has anyone else had this issue? Have you resolved it? Any help appreciated. Thank you.
Try a network reset.
Clear sim toolkit data.
Clear system cache.
The access point profile may need updating or maybe the sim?
Contact AT&T advanced tech support.
I already had to have a defective screen replaced but now I more times than not have no signal. My OnePlus 7t has full signal strength. I'm missing calls and it's unacceptable. I'm never purchasing another Google phone again. I should have learned my lesson with the Nexus 6p. They will be emailing me with return instructions within the next day. I demanded a remedy or a full refund and they obviously have zero remedies as it's apparent the cheap Samsung modem they used is likely the cause. I tried all the potential from fixes but nothing works and I shouldn't have to disable 2g or downgrade to lte. So disappointed with Google. Think I'll stick with my 7T until something better comes out. Maybe I'll go with the M11 Ultra.
Starzboy77 said:
I already had to have a defective screen replaced but now I more times than not have no signal. My OnePlus 7t has full signal strength. I'm missing calls and it's unacceptable. I'm never purchasing another Google phone again. I should have learned my lesson with the Nexus 6p. They will be emailing me with return instructions within the next day. I demanded a remedy or a full refund and they obviously have zero remedies as it's apparent the cheap Samsung modem they used is likely the cause. I tried all the potential from fixes but nothing works and I shouldn't have to disable 2g or downgrade to lte. So disappointed with Google. Think I'll stick with my 7T until something better comes out. Maybe I'll go with the M11 Ultra.
Click to expand...
Click to collapse
Sorry for your bad experience. My P6P has about 15% better reception and 20% better DL speeds than my Note 20 Ultra so I can't imagine it would be the modem since they are probably the same.
ggrant3876 said:
Sorry for your bad experience. My P6P has about 15% better reception and 20% better DL speeds than my Note 20 Ultra so I can't imagine it would be the modem since they are probably the same.
Click to expand...
Click to collapse
Glad you aren't experiencing this issue but it seems to be a mass issue and Google has been completely silent. I don't trust them after what I went through with the Nexus 6p which resulted in a class action suit settlement. I sense this phone will follow the same path too.
Starzboy77 said:
I already had to have a defective screen replaced but now I more times than not have no signal. My OnePlus 7t has full signal strength. I'm missing calls and it's unacceptable. I'm never purchasing another Google phone again. I should have learned my lesson with the Nexus 6p. They will be emailing me with return instructions within the next day. I demanded a remedy or a full refund and they obviously have zero remedies as it's apparent the cheap Samsung modem they used is likely the cause. I tried all the potential from fixes but nothing works and I shouldn't have to disable 2g or downgrade to lte. So disappointed with Google. Think I'll stick with my 7T until something better comes out. Maybe I'll go with the M11 Ultra.
Click to expand...
Click to collapse
who is your cell service provider? Thanks.
d.cortez said:
who is your cell service provider? Thanks.
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Click to collapse
TMobile. In the Phoenix metro area. Going to a TMobile store now to get a new sim card. Doubt it will help but we'll see.
I just returned from TMobile. New sim card. No change. They didn't charge me since it made no improvement. Sorry, phone is junk. Never getting another Google phone again. Never.
Starzboy77 said:
I just returned from TMobile. New sim card. No change. They didn't charge me since it made no improvement. Sorry, phone is junk. Never getting another Google phone again. Never.
Click to expand...
Click to collapse
@Starzboy77 - yikes! i had a similar problem with an AT&T P6P, when using an eSim and nano Sim (tried 4 eSims). the phone wouldn't hold a signal so i returned it to the store. the one thing i didn't try was forcing the phone to use a 4G/LTE signal (supposedly fixes some connection issues). thanks for taking time to respond to my questions.
Yea, on VZ in the Cleveland area I am dropping signal also. Never dropped with my 3XL or my Note 20.
Driving across the turnpike going to Michigan it dropped multiple times. The turnpike is rocl solid coverage. They added towers years ago to be sure it was solid end to end.
This phone is going to be a nightmare to use when the snow is gone and I start traveling on my motorcycle. I suspect I will replace it before then unless there is a software fix. This modem is junk.
Starzboy77 said:
Glad you aren't experiencing this issue but it seems to be a mass issue and Google has been completely silent. I don't trust them after what I went through with the Nexus 6p which resulted in a class action suit settlement. I sense this phone will follow the same path too.
Click to expand...
Click to collapse
Problems with nexus 6p were because of Qualcomm and their half baked soc. This is not a Qualcomm.
96carboard said:
Problems with nexus 6p were because of Qualcomm and their half baked soc. This is not a Qualcomm.
Click to expand...
Click to collapse
No. The 6p had a bad mic issue and a bad battery issue that would lead to shutdowns while still reading at 40% power. It also had bootloop issues that were related to the board I believe. It was plagued with problems which the Pixel 6 Pro seems to be matching. Connectivity, overheating, Bluetooth, battery to name a few and my first one came with a screen defect that required a screen replacement.
Starzboy77 said:
No. The 6p had a bad mic issue and a bad battery issue that would lead to shutdowns while still reading at 40% power. It also had bootloop issues that were related to the board I believe. It was plagued with problems which the Pixel 6 Pro seems to be matching. Connectivity, overheating, Bluetooth, battery to name a few and my first one came with a screen defect that required a screen replacement.
Click to expand...
Click to collapse
I can only guess that those problems are imaginary or due to some weird garbage you installed. I took mine off the charger on Friday morning. Currently at 25%. Battery life and obviously heat are non-issues. Bluetooth works perfectly.
Starzboy77 said:
No. The 6p had a bad mic issue and a bad battery issue that would lead to shutdowns while still reading at 40% power. It also had bootloop issues that were related to the board I believe. It was plagued with problems which the Pixel 6 Pro seems to be matching. Connectivity, overheating, Bluetooth, battery to name a few and my first one came with a screen defect that required a screen replacement.
Click to expand...
Click to collapse
And fwiw, Qualcomm pmics always read bad on the battery.
96carboard said:
I can only guess that those problems are imaginary or due to some weird garbage you installed. I took mine off the charger on Friday morning. Currently at 25%. Battery life and obviously heat are non-issues. Bluetooth works perfectly.
Click to expand...
Click to collapse
My problem is connectivity issues. The battery, Bluetooth and heat issues are widely discussed and reported.
96carboard said:
And fwiw, Qualcomm pmics always read bad on the battery.
Click to expand...
Click to collapse
My issue with the 6p was the bad battery. Mic was fine.
Connectivity was the worst for me with TMobile, download speed of less than 1mbps, calls and texts were bad, after a decade of loyalty i ditched them, went to at&t and all good, only problem i have with this phone is the screen not responding to touch for a few seconds a few times a day
I sent mine back to be repaired mic didn't work at all. I sure hope they send me a new phone and not split it open
I have been hesitant to say there's connectivity issues on the P6P. However, my experience hasn't been great. Compared to my P4a5g, signals are similarly weird but I get more bars consistently on the P4a5g.
Disclaimer: I straddle weak 5g and LTE signals in almost dead center of SF.
Even turning off 5g to eliminate the terrible handoff to LTE, I bounce between LTE bands on each end of our flat.
I have to be right in the middle of a strong signal area to get full bars with the P6P; consistent 5g is elusive.
Maybe it is time to look at other carriers? I have been with TMo since 1999. Seriously.
Would love to hear from anyone in SF on their carrier experiences. Have always avoided Verizon and AT&T. What about Google Fi?
My sim card is ~4-5 years old. I should get a new one. Is eSim better for signal?
johninsf said:
I have been hesitant to say there's connectivity issues on the P6P. However, my experience hasn't been great. Compared to my P4a5g, signals are similarly weird but I get more bars consistently on the P4a5g.
Disclaimer: I straddle weak 5g and LTE signals in almost dead center of SF.
Even turning off 5g to eliminate the terrible handoff to LTE, I bounce between LTE bands on each end of our flat.
I have to be right in the middle of a strong signal area to get full bars with the P6P; consistent 5g is elusive.
Maybe it is time to look at other carriers? I have been with TMo since 1999. Seriously.
Would love to hear from anyone in SF on their carrier experiences. Have always avoided Verizon and AT&T. What about Google Fi?
My sim card is ~4-5 years old. I should get a new one. Is eSim better for signal?
Click to expand...
Click to collapse
I mean I think we're pretty lucky in North America because we get to choose from 3 providers instead of one (the more the better for sure). I'm not in SF but I know that sometimes, changing cell providers can make a world of difference. even in cities. different towers from different companies use different bands. it can make such a difference. a good start is a new SIM card for sure. I suggest people get a new one every 5 years.
some providers might also give you a 2 day trial, maybe look at that option? (they do in CA).
@Alekos thank you for the feedback.
Since the P6P supports eSim, testing other providers should be easy, right? I am guessing that using eSim doesn't make a difference in network connectivity performance. If you understand otherwise, please let me know.
And yes. I will definitely get a new sim. Can't hurt; might help.
Thanks again.
Starzboy77 said:
I already had to have a defective screen replaced but now I more times than not have no signal. My OnePlus 7t has full signal strength. I'm missing calls and it's unacceptable. I'm never purchasing another Google phone again. I should have learned my lesson with the Nexus 6p. They will be emailing me with return instructions within the next day. I demanded a remedy or a full refund and they obviously have zero remedies as it's apparent the cheap Samsung modem they used is likely the cause. I tried all the potential from fixes but nothing works and I shouldn't have to disable 2g or downgrade to lte. So disappointed with Google. Think I'll stick with my 7T until something better comes out. Maybe I'll go with the M11 Ultra.
Click to expand...
Click to collapse
The same thing was happening to me about 2 months ago on both of my Poco F3's right before I got the 6 Pro. It ended up being something with T-Mobile as the problem stopped about a week and a half later.
Hi,
I never had any issue with the Pixel 6 Pro so far unlike other users but it all started few months ago when I noticed that the network kept dropping randomly, sometimes I used to get "no service" in an area where I used to get 4G at full speed. I did wait for the July update to solve the issue but it never did. Right now I am on the August update that has been released recently but I see no difference. I cannot do a smooth phone call on my data as the network keeps dropping continually. Sometimes I am on 4G, the second later I am on H. I did think that maybe it was the network I was on, Vodafone at that time, so I switched to EE, here in the UK it is considered to be the best one. Still I am facing the same issue, then I can assume it is the phone. I have tried to follow every guide I have found on the web, but nothing seems to work for me. It is annoying that when you need to get something on the phone I need to wait for the phone to go randomly back on 4G hoping that I will stay on it until I get what I need. I have attached the video that I have recorded where I am in the town centre, where I can easily get 5G but the phone keeps dropping the network.
I use ESIM as well, and I have the same issue with it.
Has anyone had the same issue? How can I solve it? Has anyone tried Android 13 Beta? Does it solve some bugs that we have right now on Android 12?
I am really annoyed because of this issue I am facing right now, I love this phone but I am seriously thinking to sell it due to this bug.
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Of all the stuff people complain about, this is the only problem I have. The signal on this phone is an absolute disgrace. I lose signal where I used to get it on my Droid X back in the day. Not sure how they screwed it up that bad, but they did LOL
Turn off the 4G on the second SIM card. I had the same issue.
https://www.reddit.com/r/Pixel6/comments/w8d1ba
In denmark, mine also randomly get the no service and no sim, but it is the imr registration ther fails and i beeing kicked off the celluar network. that is thanks to googles phone are not sold in your country, so you got the finger by google...
I will work with jailbreak and so on, but many apps will stop working,.
For now my pixel 6 pro, are living a sad life in its box, replaced by a oneplus 10 pro, without any of theese issues..
it is a bit sad, the pixel 6 pro is at god phone, but google giving pepole the finger, if you buy the phone somwhere google are not selling it, i dont get it.. it is basic stuff expecting to work, the culluar no mattewr where you buy it.
I have a P6Pro, also on EE in the UK.
I had spotty network performance in the early days, but after jumping to the 13 beta it's worked flawlessly.
Unsure if this is because of A13 or due to EE "doing work in my area" as they're often prone to doing.
I'd speak to EE first, then perhaps speak to Google via the support button in settings - they offered to swap my handset out for me (I didn't swap it out in the end).
thedarkmunk said:
I have a P6Pro, also on EE in the UK.
I had spotty network performance in the early days, but after jumping to the 13 beta it's worked flawlessly.
Unsure if this is because of A13 or due to EE "doing work in my area" as they're often prone to doing.
I'd speak to EE first, then perhaps speak to Google via the support button in settings - they offered to swap my handset out for me (I didn't swap it out in the end).
Click to expand...
Click to collapse
When I was on Vodafone I had the same text from them, still after their ' solved ' the network issues, nothing really changed for me. My friend who is on EE in the area as me does not face any problem. I hope that A13 solves the issue. It is not normal that a 800£ phone struggles with the network this much
Warble98 said:
Turn off the 4G on the second SIM card. I had the same issue.
https://www.reddit.com/r/Pixel6/comments/w8d1ba
Click to expand...
Click to collapse
4G on the second sim is always off. I will try to test it turning the sim off and will let you know, thanks.
singh7 said:
Hi,
I never had any issue with the Pixel 6 Pro so far unlike other users but it all started few months ago when I noticed that the network kept dropping randomly, sometimes I used to get "no service" in an area where I used to get 4G at full speed. I did wait for the July update to solve the issue but it never did. Right now I am on the August update that has been released recently but I see no difference. I cannot do a smooth phone call on my data as the network keeps dropping continually. Sometimes I am on 4G, the second later I am on H. I did think that maybe it was the network I was on, Vodafone at that time, so I switched to EE, here in the UK it is considered to be the best one. Still I am facing the same issue, then I can assume it is the phone. I have tried to follow every guide I have found on the web, but nothing seems to work for me. It is annoying that when you need to get something on the phone I need to wait for the phone to go randomly back on 4G hoping that I will stay on it until I get what I need. I have attached the video that I have recorded where I am in the town centre, where I can easily get 5G but the phone keeps dropping the network.
I use ESIM as well, and I have the same issue with it.
Has anyone had the same issue? How can I solve it? Has anyone tried Android 13 Beta? Does it solve some bugs that we have right now on Android 12?
I am really annoyed because of this issue I am facing right now, I love this phone but I am seriously thinking to sell it due to this bug.
Click to expand...
Click to collapse
Yeah I have the same issue as you are reporting, three drops in city on the train on the way to work. Just get the exclamation mark, does not seem to self recover, I go into the SIM and disable it, then enable it again, and it instantly jumps to full 5G signal. I do note that it is more reliable for me when I turn off 5G completely, and just use 4G, then it drops back to 3G but doesn't completely stop.
I think majority of connectivity on this device is crap. WIFI is hit and miss. Bluetooth is atrocious, super slow to connect to some older devices, was fine when the phone first came out with early firmware. Pairing devices is hit and miss and also new pairing.
danw_oz said:
Yeah I have the same issue as you are reporting, three drops in city on the train on the way to work. Just get the exclamation mark, does not seem to self recover, I go into the SIM and disable it, then enable it again, and it instantly jumps to full 5G signal. I do note that it is more reliable for me when I turn off 5G completely, and just use 4G, then it drops back to 3G but doesn't completely stop.
I think majority of connectivity on this device is crap. WIFI is hit and miss. Bluetooth is atrocious, super slow to connect to some older devices, was fine when the phone first came out with early firmware. Pairing devices is hit and miss and also new pairing.
Click to expand...
Click to collapse
I do agree with you for the connectivity, it feels like they have picked random parts for the phone just to launch it as soon as they could. The money they spent on advertisement could have been spent better on the hardware.
Do you use dual sim? As I have read, the phone struggles more with two sims
singh7 said:
I do agree with you for the connectivity, it feels like they have picked random parts for the phone just to launch it as soon as they could. The money they spent on advertisement could have been spent better on the hardware.
Do you use dual sim? As I have read, the phone struggles more with two sims
Click to expand...
Click to collapse
I have only had one SIM acitvated at a time at this stage, was having issues with trying to activate my Samsung smart watch activating 4G, so switched to physical sim, for easier troubleshooting with other mobile devices, maybe physical SIM is worse in this device
singh7 said:
Hi,
I never had any issue with the Pixel 6 Pro so far unlike other users but it all started few months ago when I noticed that the network kept dropping randomly, sometimes I used to get "no service" in an area where I used to get 4G at full speed. I did wait for the July update to solve the issue but it never did. Right now I am on the August update that has been released recently but I see no difference. I cannot do a smooth phone call on my data as the network keeps dropping continually. Sometimes I am on 4G, the second later I am on H. I did think that maybe it was the network I was on, Vodafone at that time, so I switched to EE, here in the UK it is considered to be the best one. Still I am facing the same issue, then I can assume it is the phone. I have tried to follow every guide I have found on the web, but nothing seems to work for me. It is annoying that when you need to get something on the phone I need to wait for the phone to go randomly back on 4G hoping that I will stay on it until I get what I need. I have attached the video that I have recorded where I am in the town centre, where I can easily get 5G but the phone keeps dropping the network.
I use ESIM as well, and I have the same issue with it.
Has anyone had the same issue? How can I solve it? Has anyone tried Android 13 Beta? Does it solve some bugs that we have right now on Android 12?
I am really annoyed because of this issue I am facing right now, I love this phone but I am seriously thinking to sell it due to this bug.
View attachment 5682195
Click to expand...
Click to collapse
Yup had this. Ask for a replacement. Never happen again since the phone was replaced.
singh7 said:
4G on the second sim is always off. I will try to test it turning the sim off and will let you know, thanks.
Click to expand...
Click to collapse
Update: the signal improve drastically on the main sim by keeping 2G or 3G on the eSIM but that generates a new problem, the eSIM drops the network on normal phone calls, it is not stable at all, if I call a number it rings after 10-15 seconds. I do not receive calls sometimes. It is just a mess.
Had the same problem, calls droppping or not being able to answer calls.
I had KPN as a physical sim and Simyo as a eSim.
I did resolve the issue, I understand this is not an actual "fix", but thought i'd mention it.
I changed providers from Simyo to Simpel, now I have Simpel as physical and KPN as eSim.
Since then no more problems also the option to turn on wifi calling showed up, so I think the p6p just wasn't playing nice with that specific provider.
I get random total drops of data and voice connection. If I hit Airplane mode on and off, it reconnects. Maybe the phone doesn't switch well between towers? I am on Google Fi.
Between the glitches and the lack of timely updates, and the abysmal battery life, I think this will be my last Pixel phone.
It barely lasts a full day with relatively light use, but if I use Maps and listen to Youtube (screen off) ad take photos in a new town, it dies within 6 hours or less. It has a great camera, but it's not useful for travel, because it dies so quickly.
I am having the same problem with my Google pixel 6 pro and it's been happening since I think the OS 11 certainly 12 and now 13. And I have AT&T service. But I can switch from my home Wi-Fi go outside of my car sit in my car for a while then all of a sudden the little! Comes up near the date of bars on my phone and use it after driving about 10 minutes or so it automatically will reconnect to the cell tower and get data. Sometimes I get well most of the time voicemails that people leave for me I don't get a notification until I reboot my phone. I actually put my phone in my right ear I can hear it loud and clear I switch it over to my left ear and it drops down by about 50% less volume I actually went and had a ear test done and they told me my hearing was perfect in both ears so I don't know what the hell it is with this phone but now I'd spent all this money going to the ear doctor thinking I was going deaf in one ear. Never had this kind of problems with my Note 4
I find in caernarfon I get good phone signal if i go to Bangor Tesco or sports direct in Bangor I get the exclamation point mark in phone signal and can't use it but signal has always been rubbish there I'm on ee
Hi all, I just recently bought this pixel 6 pro a few weeks ago and I've been having horrible connection issues. The main one that plagues me is when all of a sudden, for no reason, I lose mobile data connection. I have some bars of signal with the LTE or 5G icon but with an exclamation point in it. Or sometimes it just loses signal randomly like in the screenshot below. Both screenshots were taken minutes apart.
I've noticed this was an issue for most people and have posted about this here, but I haven't seen anyone complain about it recently. Is there a fix for this problem?
Unfortunately for a great manu people, myself included this phone has garbage reception. There is no known fix.
Me to
My troubles began after I updated the phone to A13 enrolling to Beta and then leaving it.
The problem was that the phone will be stuck to H+ all day although weI have good coverage of 4G and 5G in town. Sometimes the connection would just drop and I had to engage flight mode to reset it.
Yesterday I decided that I had enough and did the reset of network settings. Today I have noticed that the problem was solved. Now I have 4g and 5g as in the past. But the problem now is that the Internet just would not work from time to time although it shows full bars. Had to use aeroplane mode again today about 3 times.
It's very annoying to say the least. Had thoughts of changing the phone. Not even speaking about heating issues when on mobile. Horrible.
leafar1606 said:
My troubles began after I updated the phone to A13 enrolling to Beta and then leaving it.
The problem was that the phone will be stuck to H+ all day although weI have good coverage of 4G and 5G in town. Sometimes the connection would just drop and I had to engage flight mode to reset it.
Yesterday I decided that I had enough and did the reset of network settings. Today I have noticed that the problem was solved. Now I have 4g and 5g as in the past. But the problem now is that the Internet just would not work from time to time although it shows full bars. Had to use aeroplane mode again today about 3 times.
It's very annoying to say the least. Had thoughts of changing the phone. Not even speaking about heating issues when on mobile. Horrible.
Click to expand...
Click to collapse
I also have to occasionally switch on/off airplane mode when the phone cannot connect to the internet from time to time
i agree, terrible signal problems, all time. I`ll try to reset all network settings
for me it`s a disrespect from google to treat all final user like beta tester
Same here. Super slow connection even in areas with towers close by.
Been having this issue ever since I updated to Android 13.
Having only had the phone for 2 weeks, I took it to my provider who said all they can do is return it to Google. With both my eSIM and my physical sim dropping out together, apparently its an RIL problem. They did say that if it's just an issue with one SIM card, replacing it will fix it.
I think this can be solved downgrading to android 12.1 dev you can downgrade to android 12.1 without downgrade bootloader it's safe and don't brick your device because it's a android 12 that runs over android 13 bootloader. Keep in mind that this will erase your data permanently! Do a backup before do it
This has been happening since the phone came out. This is due to the old modem they are using from Samsung. There is no fix.
My coworker has this happen with his 6 Pro, while my 6 is perfect ironically. He has verizon, I got tmobile. He has to leave the store to make a call, but I don't. This has been for the last 6 months though
Teet1 said:
Hi all, I just recently bought this pixel 6 pro a few weeks ago and I've been having horrible connection issues. The main one that plagues me is when all of a sudden, for no reason, I lose mobile data connection. I have some bars of signal with the LTE or 5G icon but with an exclamation point in it. Or sometimes it just loses signal randomly like in the screenshot below. Both screenshots were taken minutes apart.
I've noticed this was an issue for most people and have posted about this here, but I haven't seen anyone complain about it recently. Is there a fix for this problem?
Click to expand...
Click to collapse
Weird because this phone has better signal than my gf s22U IV never had trouble with it dropping like at all, hope use get a fix
TonikJDK said:
Unfortunately for a great manu people, myself included this phone has garbage reception. There is no known fix.
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Click to collapse
Yup! It's crazy and makes me wary of staying with the Pixel line
kevinireland11 said:
Weird because this phone has better signal than my gf s22U IV never had trouble with it dropping like at all, hope use get a fix
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Click to collapse
P6P has better signal than the S22 Ultra? lol #troll
Visera said:
Been having this issue ever since I updated to Android 13.
Having only had the phone for 2 weeks, I took it to my provider who said all they can do is return it to Google. With both my eSIM and my physical sim dropping out together, apparently its an RIL problem. They did say that if it's just an issue with one SIM card, replacing it will fix it.
Click to expand...
Click to collapse
Had the phone sent away to Google for repairs as the issue ended up happening when I was showing my provider. Got it back and Google said there were "no issues" with it and they couldn't replicate it with either SIM type. Either they put out a hotfix or it magically went away, but I'll see how it goes after using it again.
Teet1 said:
Hi all, I just recently bought this pixel 6 pro a few weeks ago and I've been having horrible connection issues. The main one that plagues me is when all of a sudden, for no reason, I lose mobile data connection. I have some bars of signal with the LTE or 5G icon but with an exclamation point in it. Or sometimes it just loses signal randomly like in the screenshot below. Both screenshots were taken minutes apart.
I've noticed this was an issue for most people and have posted about this here, but I haven't seen anyone complain about it recently. Is there a fix for this problem?
Click to expand...
Click to collapse
If you've got another phone (5G compatible), you can try to see if the problem is the phone, or the actual network coverage.
Also, something else you could do is switch to 4G and see if the problem persists.
The thing with 5G is that the coverage is really spotty. That's in general. I don't live in the US, so I don't know what the actual coverage is over there. But that's a general thing with 5G. It cannot penetrate as well as 4G, and even worse than 3G or 2G. When you increase frequency, you lose distance (coverage). So basically 5G needs a lot more repeaters to get proper coverage.
But you could try another phone in the exact same area. Oor..try to switch to 4G and see if the issue still occurs. You could also call the carrier and ask if they have any idea why is this happening.
arsradu said:
If you've got another phone (5G compatible), you can try to see if the problem is the phone, or the actual network coverage.
Also, something else you could do is switch to 4G and see if the problem persists.
The thing with 5G is that the coverage is really spotty. That's in general. I don't live in the US, so I don't know what the actual coverage is over there. But that's a general thing with 5G. It cannot penetrate as well as 4G, and even worse than 3G or 2G. When you increase frequency, you lose distance (coverage). So basically 5G needs a lot more repeaters to get proper coverage.
But you could try another phone in the exact same area. Oor..try to switch to 4G and see if the issue still occurs. You could also call the carrier and ask if they have any idea why is this happening.
Click to expand...
Click to collapse
Facts, I changed from 5G to LTE as my preferred Network and have much better connectivity
HipKat said:
Facts, I changed from 5G to LTE as my preferred Network and have much better connectivity
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Click to collapse
Same with me. I keep 5G turned off for a couple reasons.
1, battery life.
2. 4G is fast enough for me.
3. Better signal.
p51d007 said:
Same with me. I keep 5G turned off for a couple reasons.
1, battery life.
2. 4G is fast enough for me.
3. Better signal.
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Click to collapse
Oh Battery life for sure. HUGE difference!