Coming from a moto droid maxx and liking the native super fast Google experience with Marshmallow.
Phone is dropping data periodically on Verizon and will only pick it back up by changing the preferred network type. Anybody else having this problem? If not, maybe I just have a bad device.
Thanks
Sent from my Nexus 5X using Tapatalk
I am having the same problem. I posted about it a few days ago. No solution yet unfortunately
Sent from my Nexus 5X using Tapatalk
No issues here but my house is in a poor reception area. A quick toggle to airplane mode when I get 3g will get me back on to 4g. I'm used to doing that for as long as I can remember, not just this phone
My Nexus 5x on Verizon comes Mon or Tues. I sure as heck hope it doesn't do that. That would be a major problem, as I'm finally getting a real Nexus on Verizon to get away from buggy aosp/cm roms for Samsungs on Verizon.
I just saw this thread. The same exact thing is happening to me.
Is there any negative to having the preferred network type set to "LTE / CDMA". Technically, that is what Verizon's network is.
Do you still sporadically drop data when your preferred network type is set to LTE / CDMA? I just changed it this morning. So far so good.
I was set to LTE/CDMA when it first happened and was not on WiFi.
Since then, tried different apn settings and Global instead of LTE/CDMA with no luck. Just tried setting cellular data to on, even when connected to WiFi.
Over the past 2 days it has happened 3 times, so frequency isn't that high but definitely an annoyance.
Sent from my Nexus 5X using Tapatalk
That sounds pretty frequent to me.
Hey, my quoting function isn't working, from Tapatalk app.
I just stuck my VZW nano SIM in, didn't adjust any of the options, no problems with data drop thus far
Ya I've had my 5x since Tuesday at 11 am. No network problems
No problems here, signal strength is better both at home and work as compared to my prior phone.
Maybe try a new nano sim from Verizon? The corporate stores will give them away for free. (Have seen posts where folks say the customer service line will mail them for free as well.)
Just adding my experience to the thread: my Nexus 5X on Verizon network is struggling daily with maintaining a cellular connection. I have no issues if I'm in an area where you would typically have a strong signal. However, when I'm in the 1 or 2 bar range, I cannot even receive text messages, much less data. The phone REALLY struggles with group texts. I'm going to full reset and see if that helps things.
Noticed that dropping data seems to coincide with incoming MMS messages, specifically group texts.
Sent from my Nexus 5X using Tapatalk
I am seeing this as well. What text messaging application are you using....
---------- Post added at 11:26 AM ---------- Previous post was at 10:36 AM ----------
Did a full reset help at all?
Having the same problems. I spoke to a tech at Verizon and they said the SIM card I'm using is being "retired" (their words) and I should go to a retail store to get a replacement. This was after trying to dial their automated smartphone activation number and ending up on the line with a tech. Going today to get a new SIM card and will post the results.
Experienced this with both hangouts and messenger. Hopefully the SIM card resolves it. Keep us posted !
Sent from my Nexus 5X using Tapatalk
Same issues here even with a new SIM...I also noticed it doesn't go to 3G, its either LTE or nothing? Group messaging is pretty much worthless... Sending phone back and going back to Moto X Pure...had that previous and absolutely no issues
Update: new SIM seems to have fixed the problem with drops. Tested several group MMS and it seems to be OK. Verizon reps were clueless on activating the SIM and took a while to finally give in to my request to just take the card home and activate in my old Moto X. I activated it with a Verizon rep on the phone and then transferred the SIM to the N5X with no issues. Got immediate LTE and was able to do everything as expected.
delete
stigmato said:
Update: new SIM seems to have fixed the problem with drops. Tested several group MMS and it seems to be OK. Verizon reps were clueless on activating the SIM and took a while to finally give in to my request to just take the card home and activate in my old Moto X. I activated it with a Verizon rep on the phone and then transferred the SIM to the N5X with no issues. Got immediate LTE and was able to do everything as expected.
Click to expand...
Click to collapse
Is your signal strength any better or worse with the new sim? My nano sim is ancient and wondering if it's one getting retired...
Signal strength is the same and unfortunately the problem came back. It's actually my wife's phone. I bought one for her and one for myself. Mine has been fine on Verizon since I switched from my M8 but she's been having the signal drop problem. The new SIM did not resolve it permanently. I'm requesting a new device from Google today.
Related
So I was enjoying a cigar with a buddy who is a field tech for a Canadian carrier (not mine rogers, but another one) when we got on the topic of a samsung tablet work issued him.
He said he uses it to troubleshoot LTE issues they've been having.
Basicly the device loses LTE and either goes into "no service" or get's stuck in HSPA+.
I freaked because i've noticed the same issue, but thought it was related to CM10 running on my phone.
Apparently they discovered it has to do with they're infrastructure. The phone loses LTE, tries to re-negotiate,gets rejected, and stops trying.
They're work around is to get firmware updates to get the devices (he didn't mention which ones) to re-negotiate a second (or third time) where it almost always goes through.
I just reboot or bounce air plane mode and it often works.
Just figured people might find that interesting.
stavrosg said:
So I was enjoying a cigar with a buddy who is a field tech for a Canadian carrier (not mine rogers, but another one) when we got on the topic of a samsung tablet work issued him.
He said he uses it to troubleshoot LTE issues they've been having.
Basicly the device loses LTE and either goes into "no service" or get's stuck in HSPA+.
I freaked because i've noticed the same issue, but thought it was related to CM10 running on my phone.
Apparently they discovered it has to do with they're infrastructure. The phone loses LTE, tries to re-negotiate,gets rejected, and stops trying.
They're work around is to get firmware updates to get the devices (he didn't mention which ones) to re-negotiate a second (or third time) where it almost always goes through.
I just reboot or bounce air plane mode and it often works.
Just figured people might find that interesting.
Click to expand...
Click to collapse
Bell has had the same issue (for a while), I haven't received any calls about it recently but also didn't receive an email about it being resolved but it appears so. Our temporary resolution for it was to just keep it at H+ for the time being
Found where I posted about it here
I'm on fido with a rogers phone and I have never lost LTE
Sent from my SGH-I747M using XDA Premium HD app
stavrosg said:
So I was enjoying a cigar with a buddy who is a field tech for a Canadian carrier (not mine rogers, but another one) when we got on the topic of a samsung tablet work issued him.
He said he uses it to troubleshoot LTE issues they've been having.
Basicly the device loses LTE and either goes into "no service" or get's stuck in HSPA+.
I freaked because i've noticed the same issue, but thought it was related to CM10 running on my phone.
Apparently they discovered it has to do with they're infrastructure. The phone loses LTE, tries to re-negotiate,gets rejected, and stops trying.
They're work around is to get firmware updates to get the devices (he didn't mention which ones) to re-negotiate a second (or third time) where it almost always goes through.
I just reboot or bounce air plane mode and it often works.
Just figured people might find that interesting.
Click to expand...
Click to collapse
When I bought my S3 at the Bell store here in Québec city a few weeks ago, the salesmen insisted on NOT giving me a LTE sim card.
What he told me conquers with what you are describing.
I accepted is suggestion and got a H+ micro sim.
Since then, I returned to the store to get a LTE sim card and I did encounter the issue once or twice.
I am now forcing my phone to remain on H+ at best via Settings > Wireless & networks > Mobile networks > Network mode.
In the greater HRM (Halifax/Dartmouth/Bedford) we have a pretty good LTE footprint according to the Rogers website, but my S3 is constantly reconnecting. I can tell because every time it drops LTE, my visual voicemail app will notify that it has no service.
I turned LTE off because it was just hammering my battery. I could barely make it through a 10 hour work day with little to no usage if I leave LTE on, and I'm supposedly in the middle of the service area.
trendiggity said:
In the greater HRM (Halifax/Dartmouth/Bedford) we have a pretty good LTE footprint according to the Rogers website, but my S3 is constantly reconnecting. I can tell because every time it drops LTE, my visual voicemail app will notify that it has no service.
I turned LTE off because it was just hammering my battery. I could barely make it through a 10 hour work day with little to no usage if I leave LTE on, and I'm supposedly in the middle of the service area.
Click to expand...
Click to collapse
Off topic: CM10 has awesome battery life with LTE i find
I first read about LTE causing loss of service several months ago. I returned my first SIII because of it and the replacement phone would also loose service randomly. So now if I want to be assured that my phone is working when I really need it to, I have to disable LTE. Seems like more people need to know this since for some people it is important to know that your phone hasn't just decided to go into NO SERVICE mode without warning.
I'm told service providers were, until recently, strongly denying there is any such problem with LTE. It wasn't until the iphone5 came out with the same issue that this became a real problem for customer service.
What cigar were you smoking?
Sent from my SGH-I747 using Tapatalk 2
Hoshneer said:
What cigar were you smoking?
Sent from my SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
Partagas Series D #4 and montee cristo edmundo.
stavrosg said:
Partagas Series D #4 and montee cristo edmundo.
Click to expand...
Click to collapse
Mmm, blunt wrap =P
HiKsFiles said:
When I bought my S3 at the Bell store here in Québec city a few weeks ago, the salesmen insisted on NOT giving me a LTE sim card.
What he told me conquers with what you are describing.
I accepted is suggestion and got a H+ micro sim.
Since then, I returned to the store to get a LTE sim card and I did encounter the issue once or twice.
I am now forcing my phone to remain on H+ at best via Settings > Wireless & networks > Mobile networks > Network mode.
Click to expand...
Click to collapse
That's completely stupid... hopefully you didn't have to pay for the replacement.
stavrosg said:
Partagas Series D #4 and montee cristo edmundo.
Click to expand...
Click to collapse
Oh, hell dude. You can never go wrong with a PSD 4 one of my absolute favorite Cubans. I haven't had the Montecristo yet but I've heard good things. Good choices man.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Not sure if this is the same issue, but I sometimes receive a "not registered on network" or "sim not registered" when phone switches from LTE to 4G or comes back after being in a no service area.
A tech calls me once a week to track the issue and he told me last week they put out a fix for eastern canada and will soon do the same out west if it works. This is Telus by the way.
If you are running into what I mentioned all you have to do is switch to GSM/HSPA Auto mode under - settings/more settings/mobile network/network mode.
Of course you won't have LTE but its a reliable temp solution if you require consistent service.
MTS LTE
I've heard similar from MTS about their LTE!
My Galaxy S3 works fine on LTE, but my brother's S2 LTE never seems to display LTE on the screen, just says 4G all the time, yet speed test results indicate it really IS LTE! The first 2 weeks, his phone kept dropping to NO SERVICE randomly, but more often than not! We swapped out the LTE SIM on day 2 since the first seemed to be defective. After that, I updated the S2 to the latest release OS which seemed to have remove SOME of the issues.
From what I've heard, the LTE towers need the phone to be quiet on network activity for 20 seconds or so before it will attempt to jump back onto LTE. The S3, being much faster, doesn't seem to have issues flipping around as it needs. I'm told they are deciding which software/firmware to upgrade their towers too which will hopefully happen early 2013!
So I'm wondering if this might be the same issue with other carriers, where the problem is ACTUALLY with the towers and not devices?!
zexco said:
That's completely stupid... hopefully you didn't have to pay for the replacement.
Click to expand...
Click to collapse
Not that stupid as I, like I said, did experience the issue since I got my LTE sim card.
But to answer your question, no I did not have to pay for the new sim card.
I've done the same. I find "4G" fast enough for the most part, so I just leave LTE off for the gain in battery life.
Also in Halifax I might add!
Sent from my SGH-I747M using xda app-developers app
hi all,
stock 551ML no root, the calls running on SIM1 (4G) gets disconnected after 5/10 minutes. i suddenly see the radio bars disappearing, i can't hear anymore the called party, and then the call drops. Tried with 2 different carriers on SIM1. The phone is always enabled with 2 SIM's, but on the second one (whatever the carrier is) there's no such problem. I think this phone has large issues when dealing with 2G/3G/4G swap, signal quality on SIM1 is terrible (tested in comparison with wife's iphone6+ with same carrier same location) and often i lose signal on SIM1. Definitely not a work phone in this way. any idea? can a full reset improve the situation?
Please ensure firmware is updated to latest version. Next please try performing a hardware reset including cache wipe partition. http://www.asus.com/us/support/FAQ/1011956/
If the problem continues then it may be a hardware issue with the SIM slot and will require RMA service.
Sincerely
ASUS_USA
[email protected]
after few weeks i can say more about this issue, on SIM1 the 4G slot. (stock phone updated and wiped completely)
1) carrier signal reception has now slightly improved with .59 and .63 update
2) problems on switching from 4G to 3G still there, when 4G signal is poor the phone is not able to detect it, and tries and tries and tries sending data to nowhere. after a minute or so, switch to 3G happens and i got network connectivity again
3) comparison with iphone6+, samsungS5 and sonyZ3 (same network, same location) is still terrible, while i got no network, iphone does and loads the pages, slowly but it loads the full page. i think here is the price difference between the two -> antenna, radio, optimized software for any signal condition
4) under bad (bad from a 551ML point of view) signal conditions the battery drains a lot more faster, and that's fine but at least i would like to use the phone, to receive calls, messages, whatsapp and so on.
5) during a call on SIM1, it still happens that signal disappear and i the call is dropped, less frequently than i had before .59 update, but still happens.
6) i'm calling using SIM2 BTW, SIM2 on 2G has no issues.
i will be soon able to compare with honor7 (it should have a very good optimization on the radio part) and let you know.
bye
I am on AT&T in the US and having a similar problem and hoping someone can help except for me it is SIM 2 that is the problem and for me it is at home. Last night I was on a call that kept dropping, and it was not a good thing at all and I had to end the call. I pretty much cannot sustain SIM 2 calls in my house but SIM 2 elsewhere is okay; calls on SIM 1 are perfectly fine and with my previous phones (Note 3, iPhone, Windows Lumia 1520) no reception problem history ever at all. So this clearly is a device issue and not an AT&T issue as I get good coverage in my house. I had two phones up until a month ago when I opted to consolidate by getting the ZF2.SIM1 is perfectly fine most of the time-I've never dropped a call although a couple times I have to say I've not heard as well for a moment as I could, so I question if my house and the Zenfone2 are a good match, although that is really a weird thing as I live in a major suburban metro area that is not a coverage problem in any way shape or form with any dead spot problems, so I am wondering if something is wrong with my hardware and I need to exchange my phone. I'm going to have to pop my SIM 1 back into my Note 3 in the interim and forward calls on my second line in the interim in the meantime if that's the case . (my windows phone takes a nano SIM) and send my ZF2 back for an exchange Should I do a hard reset? Why would my house be a problem? It's not a dead spot area or remote or anything like that. I really like this phone already got a new SIM 2 card once before when I had problems at first but it seemed to be better until I then tried to make a c all yesterday and it wouldn't work.Could my phone be defective? Hard reset?? My software is up to date.
Sent from my K010 using XDA Free mobile app
After latest updates and various test i can say that signal coverage and battery life has been improved so much. Thanks a lot asus, it's a pleasure to work with this phone now. Keep doing the same good job!
Federic0 said:
After latest updates and various test i can say that signal coverage and battery life has been improved so much. Thanks a lot asus, it's a pleasure to work with this phone now. Keep doing the same good job!
Click to expand...
Click to collapse
Glad to hear things worked out for you. My situation didn't work out. I just returned the Zenfone yesterday. I had gotten the replacement phone through ASUS, still replaced yet another SIM card, and the problem with my SIM 2 persisted and got even worse. For me, the SIM slot being 2G did turn out to be the destructive feature of the device. My area is too upgraded for it apparently. You're the only other person I've come across that has referenced SIM 2 usage to me, so I get the sense that most people are just using the ZF2 as a single SIM and don't have a second phone line or data line. Therefore I can understand people being happy overall as it's a decent device for a single SIM user. You are lucky that your SIM 2 coverage is good everywhere. Mine was good in some areas but certainly not in and around my house and there my SIM 2 was unable to sustain phone calls. I didn't care about data-I only wanted phone calls but I couldn't do calls even.I had no cellular connection and my SIM 2 would X out and drop off all the time.
I never had a problem with SIM 1. I always got calls just fine and I found that ASUS always provided updates and I noticed changes in battery life. I was pleased in every other regard but the very purpose that I bought the phone for -to be able to get calls to both my phone lines. I do think ASUS dropped the ball with the 2G slot and need to make their next model with both slots supporting LTE. They me might get me back as a customer if they do.
Sent from my K010 using XDA Free mobile app
It looks like I am not the only one who has the sim 2 signal issue. My phone has this issue from day one, the signal of sim 2 just comes and goes all the time. Software update doesn't help at all. I've also tried putting a new sim card, but still have the same problem. I think this is a hardware issue.
I have a Nexus 5X on AT&T. It's stock besides an unlocked bootloader just so that I could have unlimited tethering. I live in an area that has on average between 2 and 3 bars of 4G. My phone often goes to no service. If I unlock the screen it will jump right back to having service but I miss a lot of calls because of it. It seems like texts come through fine. The other strange thing is that I know for sure that I have 4G but it will run on the E network sometimes for no apparent reason. A quick *#*#4636*#*# then turn to LTE only and it will switch right back. Any ideas or suggestions on how to fix this. I love the phone but this is almost a deal breaker for me.
thomaswhite716 said:
I have a Nexus 5X on AT&T. It's stock besides an unlocked bootloader just so that I could have unlimited tethering. I live in an area that has on average between 2 and 3 bars of 4G. My phone often goes to no service. If I unlock the screen it will jump right back to having service but I miss a lot of calls because of it. It seems like texts come through fine. The other strange thing is that I know for sure that I have 4G but it will run on the E network sometimes for no apparent reason. A quick *#*#4636*#*# then turn to LTE only and it will switch right back. Any ideas or suggestions on how to fix this. I love the phone but this is almost a deal breaker for me.
Click to expand...
Click to collapse
Sounds like you a sim card issue. Have you replaced the sim card and tried a new one for a few days?
Sent from my Nexus 5X using Tapatalk
I haven't yet. I'll try that and get back to you. Thanks.
I've been having no service issues in and around my apartment complex since Tuesday. T-Mobile. I've tried switching sim cards.
I can drive 100 feet in either direction and pickup signal, but as soon as I get to my home area, I lose it. I also lost signal at a friends apartment complex half way across town, but had signal along the way. Not sure if it's my device or T-mobile....
I have a 128gb pixel XL with Verizon, which I purchased through verizon as well. Randomly at times just as I'm going to place a call it will start ringing and then disconnect and it will show loss of signal. This has also happened while I was on a call. I'm on the latest firmware as well. Has any body else ran into this issue?
I ran into this last night. I'm a sprint customer with pixel xl ordered from Google. I am on V software. It could just be the fact it's only connected to one 4g band which has low strength in the area we were at during the drop times. Mine hasn't done it since last night might have been in a dead zone
Yes, this has happened many, many times to me. I have a replacement coming that hopefully will take care of it.
Sent from my Pixel XL using Tapatalk
droidiac13 said:
Yes, this has happened many, many times to me. I have a replacement coming that hopefully will take care of it.
Click to expand...
Click to collapse
For me its switching from band 13 to band 4.
I don't have this issue at all on TMO but in my area (Chicago) TMO is exclusively band 4. So this would lend some support to the possibility that this is happening when switching bands as I don't ever switch bands and don't have the issue (3 different Pixel devices that I've used since launch and none have exhibited this behavior).
I never had this issue on my Pixel XL, but then when I switched to the Pixel it would drop every single call I made and take 2-3 minutes to get a signal again. This was using the Verizon SIM card it came with. I then got a different SIM card and while it hasn't dropped a call since, I still notice that randomly throughout the day it loses signal where I have never lost signal before. I then wait 2-3 minutes and all of a sudden, it's back to strong LTE signal.
I'm on the fence about RMA'ing it. Anyone have any thoughts on whether or not this is a software or hardware issue? I don't want to be stuck with this problem.
-Collin-
Any resolution to this yet? I've tried swapping the sim to no avail. Running custom kernel and pure Nexus.
I'm on Project FI and sometimes the phone would switch to T-Mob for no apparent reason, which has extremely bad signal. While USC has over 100 times better signal, the phone for no apparent reason would switch to crap. That usually results in no calls being made at all. One trusty remedy is type in a dialer code to switch to next provider.
jnyce87 said:
I have a 128gb pixel XL with Verizon, which I purchased through verizon as well. Randomly at times just as I'm going to place a call it will start ringing and then disconnect and it will show loss of signal. This has also happened while I was on a call. I'm on the latest firmware as well. Has any body else ran into this issue?
Click to expand...
Click to collapse
I also have the 128GB XL (quite black) from VZW. I had absolutely no issues with it until about 2 weeks ago. That's when I started experiencing this same issue. The signal bar goes clear and i lose service for a few moments. In watching the SIM status, I can see where the status will go from "In service" to "Radio off" to "Out of service" back to "In service." I also took screenshots of it doing this. The weird thing for me is that it only happens when I'm at work (I usually have full bars for reception). VZW seems quite baffled at this issue. They have replaced my phone twice. This 3rd phone is doing the exact same thing the other 2 were. I did a chat session with Google Support, and the 1st level tech I chatted with seemed unaware of the issue. My wife has the same phone (silver), and she hasn't experienced this issue yet at all. We were thinking about bringing her phone to my office to see if hers will display the same symptoms mine does here. Nobody else in my area has any reception issues. It's not a huge inconvenience while I'm at work since I have a desk phone. However, it is rather annoying when I cannot send a text or make/receive a call because my cellular radio is resetting itself constantly.
I couldn't post my screenshots since I have < 10 posts...
No proof but I feel like my 2 XL has been having signal issues on AT&T. So either AT&T coverage got worse on my train ride or the phone is causing this.
I could have full bars on H+ and LTE but no internet, if I turn off mobile data and turn back on it goes back to the same bars but this time there is an x by the bars. I don't remember service being this bad on my train rides a few months ago, always run the latest software (all stock).
My train ride is on a very popular train route through NJ to NYC. Even when we stop in Newark, not getting service and I know for sure I never had a problem in Newark.
Besides trying a different phone, any other way to determine if its my phone or the service? Anyone else notice anything similar?
My wife's phone was doing a similar thing but also failing to send and receive mms messages. A new sim card ultimately fixed it.
Sent from my ONEPLUS A5010 using Tapatalk
16vMK1 said:
My wife's phone was doing a similar thing but also failing to send and receive mms messages. A new sim card ultimately fixed it.
Sent from my ONEPLUS A5010 using Tapatalk
Click to expand...
Click to collapse
Now that you mention it, I was having problems with text not going through at first. I had to hit resend text for it to go through. I am going to go to the AT&T store and get a new sim. Thanks, hopefully this works.
Went to store by office, he looked at my SIM card settings (APN) and said they were not correct so he updated a bunch of things. I'll see how signal is during my normal commuting and hopefully it helps.