Missing VM notifications - 3 XL ? - Google Pixel 3 XL Questions & Answers

Hello - I've been to Sprint and they referred me to their "pro" tech support phones and I was then told a ticket would be submitted and sent up the chain. No one can help me with my missing voice mail notifications. I'm stumped and seems others are as well. I wasn't even seeing the missed calls icon, but now I do. I Realized since I had bought my phone (Cyber Monday - then it took two weeks to receive), I hadn't set up my voice mail message. But then i thought, hold on, it's the same carrier and phone number.......but I just did that yesterday. I manually called my VM, and there were many missing since early Feb.
Spring had me click on several things and sent some kind of update to my phone, but I still don't see any kind of notification icon indicating a voice message waiting for me.
I do not and have never used visual VM.
Can anyone shed some light on this or where can I go to get this rectified? is there a Google phone tech # to call?
Thank you,
Kristy

Related

T-Mobile USA Voicemail upgrade

Okay, so T-Mobile USA "upgraded" their voicemail system yesterday. Aside from having to auto-enroll 5 times so far and create new passwords, the biggest change is that they no longer send a text message to notify of a new voicemail. On most handsets from other manufacturers, there is some kind of icon or notification when you get VM (my girlfriend's Nokia 3650 has a little icon that turns on.) I can't find anything similar on the PDA2K - nothing seems to happen when I receive a voicemail.
Has anyone else on USA T-Mobile figured out how to tell when they have a new voicemail? I've been missing my VM notifications all day and increasing the delay in returning phone calls.
Thanks!
-Robert
phone t-mob?
most probably a problem on T-Mobile's end in that the notifications aren't getting sent to your phone to tell it u have a voicemail. The Blue Angel does have a voicemail icon... I'd give them a call and they'll probably sort you out with a SIM update for it.
Pete

[Q] How many times does your phone ring?

In the past two days it seems my phone has been acting up. I can give you some information about it. I hope this is enough.
Phone - Epic 4g
Firmware Version - 2.3.5
Baseband Version - S: D700.0.5S.EI22
Kernel Version - 2.6.35.7-CleanGB-MTD-gb805fd3
Build Number - CleanGB-MTD-1.0.5
Hardware Version - D700.0.5
The phone has not been ringing. When I say has not been ringing I mean I am not receiving calls. This could be due to two reasons. 1. The person is either hanging up before the 5th ring(this seems to be the magic number for my phone to actually ring according to some self tests performed today). 2. My Google Voice is picking up before the 5th ring and the people are hanging up. Now I am also not receiving notifications of missed calls. My wife has ranted at me the last two days about not picking up her calls to which I reply I had no clue that there were calls to where I show her my call log and the lack of her calls. I have called Sprint and went through about 20 minutes of back and forth and a reset a couple of times then a punch in of a ## 6 digit number # and did a MSID input. The Sprint tech said that the phone was ringing on his end and when I picked up said it took a while but he did a few things and then it seemed to have sped up on his end. Now after hanging up with him proceeded to call my phone from the wifes and it still takes 5 rings for it to pick up. Is there anything I could do to fix this. Is this an issue on CleanGB. Thanks for the replies. Let me know if you need anymore information from me.
im just taking a stab here but I think I remember reading this is a GV problem and had something to do with GV settings . Like I said not sure but you might wanna start there.
That is what the Sprint guy started off saying. How would I go about fixing that? Do I need to uninstall Google Voice? Sign out of Google Voice? or what I am willing to try anything right now.
I don't use Google voice, but if it's easy enough to uninstall & install I'd try removing it and see if problem persists. At the least you can tell if it is the problem or not
Sent from my SPH-D700 using xda premium
Uninstalled
I have basically restored my phone back to factory. I am on EL30 now. I uninstalled google voice that way. I also went to google voice on the web and fixed my voicemail on there. My phone still wants to ring 5 times before it shows me I have a call coming through, however I also do not have any voicemail at all now. After about the 8th ring it gives me a This caller is unavailable message followed in spanish then an error 261 message. Gonna call sprint again in the AM and see if they can reset something for me.
VM app try phonefusion its what i have been using and it works great i didnt really like google voice i just need voicemail i dont need something thats going to record my calls and text messages
as far as your phone ringing i had this problem a while back and i think it had to do with a cell tower not sending the call out right or something like that anyway ask tech support how the towers are responding in your area
Thanks
I will ask them about the towers today when I call. I have to call them now I have no voicemail at all. The sprint voicemail isnt picking up anymore.

Google Voice and Visual Voicemail Plus

So I installed Google Voice, hated it, uninstalled it, but it's still notifying me of new voicemails by email and there's nothing at the bottom of the email to discontinue them or anything...
Also, after I installed Visual Voicemail Plus by phone started doing this weird thing when I get incoming calls where I pick it up and it asks me to press 1 to accept, like every call is a collect call or something. It also seems to be making it so I can't even pick up calls from 800 numbers, which is really a big problem cause I go to school under the GI Bill and I needed to get a hold of them and they only do callbacks now, 3 days in advance! So they called me back 4 times or so in a row and I couldn't pick it up for the life of me.
I'm running CM9 alpha2, not sure if that helps.
Help!
theMallacht said:
So I installed Google Voice, hated it, uninstalled it, but it's still notifying me of new voicemails by email and there's nothing at the bottom of the email to discontinue them or anything...
Also, after I installed Visual Voicemail Plus by phone started doing this weird thing when I get incoming calls where I pick it up and it asks me to press 1 to accept, like every call is a collect call or something. It also seems to be making it so I can't even pick up calls from 800 numbers, which is really a big problem cause I go to school under the GI Bill and I needed to get a hold of them and they only do callbacks now, 3 days in advance! So they called me back 4 times or so in a row and I couldn't pick it up for the life of me.
I'm running CM9 alpha2, not sure if that helps.
Help!
Click to expand...
Click to collapse
You have to log in to Google Voice on a computer. Once you do, there are settings options to un-register your Sprint phone number. What its doing is screening the calls.
Yes, that is all Google Voice. You are still connected to it.
Sent from my SPH-D700 using XDA App

No Sprint Google Voice Integration

As far as I can tell, if you have and use this feature regularly, you will not be able to use this feature on this phone unless rooting/romming fixes it. Something samsung has done has broken GVoice on ALL galaxy S3 devices. Some googling reveals that several users have reported issues w/ GS3 (sprint customer or not) and google voice.
Where to from here? Do I pack er up and send it all back to amazon? I'm tempted to. I originally wanted the Evo 4GLTE. I'm sure that works perfectly fine with the sprint feature I use the most. Sigh.
Mind elaborating on what's broken? I have gvoice and have had my s3 for about 3 weeks and while I see some issues, I've still been able to fully use it. Its the number I strictly use for work and so far so good.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Colombiano80 said:
Mind elaborating on what's broken? I have gvoice and have had my s3 for about 3 weeks and while I see some issues, I've still been able to fully use it. Its the number I strictly use for work and so far so good.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
+1
Colombiano80 said:
Mind elaborating on what's broken? I have gvoice and have had my s3 for about 3 weeks and while I see some issues, I've still been able to fully use it. Its the number I strictly use for work and so far so good.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
The sprint integration allows you to use your main number AS a google voice number. That feature no longer works. :\ What it allowed me to do was to send a text from my device, and view/reply to it from the browser google voice interface.
I've deactivated for now and when I attempt to reactivate I get an error. I'm hoping someone chimes in who's had this problem, but it looks like I must be one of the few who converted over. Ugh
I got the same error, but I kept trying it over and over, and it eventually worked. I had an issue with calls not connecting correctly somewhere in between Google and Sprint, so I would get calls that were completely silent. However, I called Sprint and they completely reprogrammed everything on the back end, and I haven't had the problem since.
dmchssc said:
I got the same error, but I kept trying it over and over, and it eventually worked. I had an issue with calls not connecting correctly somewhere in between Google and Sprint, so I would get calls that were completely silent. However, I called Sprint and they completely reprogrammed everything on the back end, and I haven't had the problem since.
Click to expand...
Click to collapse
I spent many hours and shed tears (almost but not really) last night to no avail. Very very weird. You're right though. It finally worked. What I had to do was completely deactivate, reactivate while signed out on my phone. It's back now. Feels good.
Sorry to bug you guys, carry on.
fortunado said:
As far as I can tell, if you have and use this feature regularly, you will not be able to use this feature on this phone unless rooting/romming fixes it. Something samsung has done has broken GVoice on ALL galaxy S3 devices. Some googling reveals that several users have reported issues w/ GS3 (sprint customer or not) and google voice.
Where to from here? Do I pack er up and send it all back to amazon? I'm tempted to. I originally wanted the Evo 4GLTE. I'm sure that works perfectly fine with the sprint feature I use the most. Sigh.
Click to expand...
Click to collapse
Mine work flawlessly like it work on my E4GT.
fortunado said:
The sprint integration allows you to use your main number AS a google voice number. That feature no longer works. :\ What it allowed me to do was to send a text from my device, and view/reply to it from the browser google voice interface.
I've deactivated for now and when I attempt to reactivate I get an error. I'm hoping someone chimes in who's had this problem, but it looks like I must be one of the few who converted over. Ugh
Click to expand...
Click to collapse
The Sprint integration also works the other way... allowing you to use an original Google Voice (or even GrandCentral) number AS your Sprint Number.
That's how mine is set up, and I can call, text, receive calls, receive texts just as I did on my original Evo 4G without any issues.
Maybe it's just the one way that is screwed up?
If using GVoice, when you get a new phone, you should deactivate GVoice from the web page before switching your phone.
Switch phone, then reactivate.
Kind of a PITA, and neither Sprint nor Google cover swapping devices.
Bielinsk said:
If using GVoice, when you get a new phone, you should deactivate GVoice from the web page before switching your phone.
Switch phone, then reactivate.
Kind of a PITA, and neither Sprint nor Google cover swapping devices.
Click to expand...
Click to collapse
I used to do the same thing back with my Evo 4G.. but this time when I went to activiate my S3, since the website activation was down, I did so over the phone.
When the rep mentioned she was going to test my phone to see if it receives a call and leave a voicemail, I told her I would have to go to Google first and do the remove/reintegrate dance before she tried , and she said "That's no longer needed on the newer phones". She then called my Gvoice number, gvoicemail picked up and was sent to the Google voice app on the phone just like it should have.
Didn't need to touch a thing, I was quite impressed.
I understand what the op is referring to, I think. With Google voice integrated to your Sprint phone, and selecting gvoice to use your Sprint number as the primary number, you are then unable to:1. use the stock messaging app to receive messages, despite selecting 'use stock messenger' for text messages. All messages are now received thru Google voice widget. 2. You are unable to select 'do not disturb' in this configuration either, which I find unacceptable given the dog**** airline I work for and the harassment we receive on the phone (sorry that's another story). I had to skip the integration portion and use gvoice separate from Sprint so I could retain those features. For those of you who are switching back and forth, integrated and not, I found that it can take up to an hour for the network to catch up. So if you switch one way and want to switch immediately back, you may have to wait.
Sent from my SPH-L710 using xda app-developers app
Sprint is currently experiencing a technical difficulty which prevents new users from integrating their Sprint accounts with Google Voice. Also, users who have disabled the integration cannot re-enable Google Voice/Sprint integration at this time.
Please know that they are hard at work on a solution.
Taken from http://support.google.com/voice/bin/static.py?hl=en&page=known_issues.cs
same issues other people are describing. I use my google voice number (not my Sprint number) as the outgoing displayed number. Right now initiating calls from my phone display my sprint number and not my google number. Tried disabling from the web interface and it told me that Sprint was undergoing maintenance. bah.
I just had my SEP changed to the Everything 450 yesterday, and my GV integration stopped working. I went online and tried to reassociate, and I keep getting a back-end failure, and that I need to call Sprint. Is this the same problem that you guys have been experiencing for months? If so, I feel like I am screwed...
yep, had the same prob when I first got my phone about a month ago. When I tried to make a call, my real sprint number would show. I searched through the google voice app to see if I had somehow skipped the settings of "ask everytime I make a call" blah blah, couldnt find it. Then I thought it was something messed up in the new google voice app since I couldnt find my backup (older) google voice app.
I eventually called sprint, and they reprovisioned my phone, and everything was working fine.
I just flashed my phone a few days ago to get root and the freegs3 rom, and now everything is borked again. Which is confusing the hell out of me, because my phone is already reprovisioned, and flashing roms usually do not interfere with such settings. Looks like Im going to have to call sprint again.
I did write down the instructions they gave me the 1st time, but I cant find that either, so much for being organized.
Unable to recieve calls due to Google Voice
So I have a slightly different issue than most have reported. My wifes number would not come through to my phone. Even after multiple reboots and changing all kinds of other settings. I finally deactivated VOICE and she could suddenly call me. The strange thing was it was completely functional for some other numbers to call me, but the wife could not.
Any ideas? Or is Google Voice just pretty much borked across the board for S3 phones right now?
Ok, after flashing a rom, Im having the same probs again. Called Sprint to reprovision, and they told me its an Google Voice outtage, which I know cant be right cause this thread would be flooded. Im convinced the tech isnt techy. After he gave me this ##code, my phone updated profile, and updated prl. Now, my internet isnt working at all, 3g or 4g. He said he would call back in 2 hours, and said the systems should be up no later than 1pm tomorrow. I called to get google voice back working, not to loose more functionality of my phone! This isnt acceptable.
So, any other ideas?
I was getting furious with Sprint over this problem... I believe they finally fixed it when they reset my plan completely. Moved me to ED450 from the broken SEP. I can guarantee you the problem is on Sprint's side, and not Google's.
Sent from my SPH-L710 using Tapatalk 2
apologies for my injections and slight angle change. I LOVE google voice but can not really use it (use it with groove ip very nice I might at)
my problem is google voice REFUSES to let me turn off voicemail or greatly extend the "answer time" for voicemail.
when routing gvoice to a landline the "delay" factor is very small to near instant. I have no landlines all cellular and the "delay time" to cellular is simply "HUGE"
long enough that I had had my phone ring "momentarily" and just stop. not even enough time for me to pick it up.
what happens? the delay time is SO LONG from when it "connects" to when my phone actually "rings" that the call is transferred to VOICE-MAIL before I can answer it.
that renders it nearly useless for me. ever since google neutered their voice mail (no custom mp3 messages anymore) I just don;t have a use for it AND I want to get my calls. not have to call them back every time.
SO does anyone know how to either turn off voicemail all together on google voice OR extended the "time" it waits before going to voicemail so my phones have a chance to RING longer IE so I can answer them.?

[Q] LTE as daily calling device

So I broke my S4 the other day. Luckily i have a N7 LTE to use. So i took my sim out and placed it my N7. Im a kinda trying out the device as a daily driver to see how it works. Obviously its too big to carry but because its winter here it hides in my jacket well. After that, yeah cant really keep it on the waist or the pocket, that is part of the problem. I use a wired earpiece and mic atm to calls. I will probably get the wireless LG BT headset, alot of guys i work have it and they love it.
So far my experience is ok so far. I can call anyone through hangouts app and hangout apps dialer. I have SMS working. Obviously people who are not on google hangouts calling me is a bit of a issue for them. They have to usually txt me then i call them. Wait til my parents find out they cant call me, lol. Also my boss cant either lol, hes been texting or email me to call him when needed. Once of the features i miss from calling is the 'wait' function, 800-555-5555;(bridge code)#, now i have to enter all the codes manually and also remember them.
I am not sure of my options here, so I am throwing this out to the community. Do you guys use this device as a daily driver for phone call and such and if so how do you get people to call you? When i call people my ID does not show on their phone. I would like to keep my number if possible then give out a google number to everyone. 2nd option is to get a new phone. I did the cyber monday register deal for $140 off Moto 360 16gig code, which i did get. But not sure if im going to use it.
what do you guys think/solutions for me.
I'd buy a new phone
I'm at that point. After a few more days with it. I'm not that happy as a possible phone replacement. But it is at least usable.
Sent from my Nexus 7 using XDA Free mobile app
I've used mine somewhat extensively as a main device. Disclaimer- for some reason, my Verizon sold N7 was not seen as such by T-Mobile. I've used it many times over a few months with my unlimited phone sim in it. It's finally, after a straight month of having my tablet sim in it, showing as a FIRST generation N7 on mytmobile. I haven't tried it with my phone sim in a while to see if that will be an issue now.
Pros-
-battery life's been great as a primary phone, 6 hours of screen time with LTE always on
-love the size (hate the lack of rugged cases, mine has some wear on it from carrying it around)
-xposed module, with 8sms, works great with whatever sim I have in it; I don't care what anyone says, regular sms's are still very useful
-tethering isn't seen as such (nor on my current phone, an Ascend Mate 2), just as regular data used
-T-Mobile visual voicemail sideloads just fine and works rather well as a "missed call notification" if the caller leaves a voice mail
Cons-
-no vibration
-making a call, whether thorough Hangouts or through Vonage attached to the phone sim's number, sucks; I have to talk right into the side mic and people still have a hard time hearing me; I don't have any Bluetooth headpieces to try with it
-no vibration
@Duffmantp I'm not sure if this would help you. But, I have a Google voice phone # which is delivered to Hangouts. So, anyone that has my GV # can call or sms me and I can do the other direction. Just a thought.
DB's Nexus 7
Dburgessme2 said:
@Duffmantp I'm not sure if this would help you. But, I have a Google voice phone # which is delivered to Hangouts. So, anyone that has my GV # can call or sms me and I can do the other direction. Just a thought.
DB's Nexus 7
Click to expand...
Click to collapse
I have a google number. I just tried calling it from my wife's iPhone. And it didn't go through. Not sure if I have it setup correct. Also I can't send or receive MMS (via text) not hangouts.
Sent from my Nexus 7 using XDA Free mobile app
There is a setting in hangouts to set GV # to come through, I believe. I don't really deal with mms but thought I remembered reading some updates to allow as long as you let hangouts take over for those. Wish I could help more.
DB's Nexus 7

Categories

Resources