Google Voice and Visual Voicemail Plus - Epic 4G Q&A, Help & Troubleshooting

So I installed Google Voice, hated it, uninstalled it, but it's still notifying me of new voicemails by email and there's nothing at the bottom of the email to discontinue them or anything...
Also, after I installed Visual Voicemail Plus by phone started doing this weird thing when I get incoming calls where I pick it up and it asks me to press 1 to accept, like every call is a collect call or something. It also seems to be making it so I can't even pick up calls from 800 numbers, which is really a big problem cause I go to school under the GI Bill and I needed to get a hold of them and they only do callbacks now, 3 days in advance! So they called me back 4 times or so in a row and I couldn't pick it up for the life of me.
I'm running CM9 alpha2, not sure if that helps.
Help!

theMallacht said:
So I installed Google Voice, hated it, uninstalled it, but it's still notifying me of new voicemails by email and there's nothing at the bottom of the email to discontinue them or anything...
Also, after I installed Visual Voicemail Plus by phone started doing this weird thing when I get incoming calls where I pick it up and it asks me to press 1 to accept, like every call is a collect call or something. It also seems to be making it so I can't even pick up calls from 800 numbers, which is really a big problem cause I go to school under the GI Bill and I needed to get a hold of them and they only do callbacks now, 3 days in advance! So they called me back 4 times or so in a row and I couldn't pick it up for the life of me.
I'm running CM9 alpha2, not sure if that helps.
Help!
Click to expand...
Click to collapse
You have to log in to Google Voice on a computer. Once you do, there are settings options to un-register your Sprint phone number. What its doing is screening the calls.

Yes, that is all Google Voice. You are still connected to it.
Sent from my SPH-D700 using XDA App

Related

[Q] GOOGLE VOICE is KILLING ME!!!

This morning everything was fine. I was able to receive voice mail's via Google Voice and text through the stock messenger app (on CM7 nightly)
I went ahead and installed Deck's ROM and instead of restoring Google Voice via MyBackup Pro I just installed it fresh from the Market. This is where the trouble began. Fast forward...I restore my Nandroid of CM7 nightly (where i previously had NO problems) and this is what is happening:
1. Text are only coming through the Google Voice app...I can send text through the stock messaging app but cannot receive them.
2. When I pick up a phone call I now get a message stating I should press (1) to take the call or (2) to send it to voicemail!
This is driving me INSANE!!! I have a feeling that this new Google Voice integration with Sprint is what the problem is. I have no idea how to fix the problems listed above...please help!
Ok. I went to google.com/voice and logged in to access some options that aren't available through the APP. I was able to disable the "Call Screening" So now phone calls are received as normal.
However, I still can't figure out how to stop this POS Google Voice from messing with my text messages. Now when I get a text I get only a google voice notification and no stock messenger app notification. this is retarded!
In the Google Voice settings you have to check the option to receive text messages on this phone. If you have that and inbox sync turned on you will get text messages in both the messaging app and GV. It's annoying but it does work.
my only fix for this was to disable inbox sync, but have voice send me texts when i get a new voice mail. its so super annoying...
stretchwookie said:
my only fix for this was to disable inbox sync, but have voice send me texts when i get a new voice mail. its so super annoying...
Click to expand...
Click to collapse
There is a workaround. Just figured it out so thought i would share.
Go to phone (first tab in voice settings) > edit settings > very bottom - check you would like to receive text messages on this phone & save settings.
Problem should be solved.
Hope this helped
Yep, you have to edit the settings for your phone, when it shows what numbers you have under your account.
Sent from my PC36100 using XDA App
Dude, I had this same issue, yes you can disable the pressing 1 option, but i disabled google voice about 50x on my phone, and i did about 5 factory resets, called sprint 5 different times talked to 10 different reps.. I literally tried everything for over a month to fix my texting issue, If i didn't use google voice i couldn't receive a text on my phone.. Sprint literally suggested that i just get a new insurance phone and that they would waive my $100 fee, which i wound up having to do... If you are unable to get text messages on your native app there is NO fix for it.. Don't waste your time trying.. I literally spent hours a day for a month uninstalling and reinstalling google voice, factory resetting, downloading every messaging app, reinstalling the messaging apk's.. Having sprint change my number and reset my phone.. There is nothing you can do.. The only way to fix it is to get a new phone.. Which unfortunately causes you to lose root.. Just giving you the heads up.. I'm in no way a noob and i'm extremely good with my EVO.. I'm rooted and have ran basically every ROM out there, and I've made 100 posts on google voice forums and on XDA and even called every rep at sprint to try and fix it.. To this day i've read this happening to probably over 50 people and Not a single one of them ever found a fix, and ever single post i read the original poster said they had to get a new phone to fix it.. and i'm just another number on that list, as i now have a 2.3.3 unrooted evo because of this= / Sorry man.. stay away from google voice.. They offer 0 tech support or live help and there is no fix for this issue as of yet.
Everyone will tell you, just go to google.com/voice and click 'disable' under the gear in the top right hand corner.. But i did this literally over 50 times and i would install and uninstall google voice over and over and over, and nothing i did would fix my texting issue.. You can try.. but i'm telling you it's not going to fix it.. Even a factory reset and not logging into my google account wouldn't fix it.. I have no idea what causes it, but somehow it permanently blocks your ability to receive text messages without their google voice app.
i am also having the same problem. after installing google voice to recieve voice messages on my sprint htc evo i no longer recieve text through my stock messenger. ive called sprint 4 times and been through the steps (resetting my phone, taking the battery out, factory reset,etc) but i still cant recieve text.
ive tried changing the options through the gv browser, nothing! is there no way to fix this??
I'm in the same boat. I rooted, flashed a couple find and somewhere in between I wasn't getting text messages or voicemails. I unrooted, factory reset and it was the same. I finally went in to Google voice and made the settings so I can now recieve both cm and texts but even with the Google voice app on my phone telling me that I should be recieving texts through the native app I don't. Not sure if this is a root users problem only or for stock users that never rooted their phone.
Sent from my PC36100 using XDA App
Oh and I'm picking up a replacement EVO today to "fix" the problem. I guess ill root it nandroid backup first thing and try a Rom out. Wonder if 3.0-3.5 sense roms are breaking it.
Sent from my PC36100 using XDA App
ive been on with sprint 3 times now, they are clueless. i can live with google voice on my voicemail, but i want my stock messenger as gv cant do picture texts. my stock messenger can only send but cant recieve.
question is, if i unroot my phone and install the 2.3 gingerbread update will it fix the problem with messenge and maybe voicemail?
pulazki said:
Dude, I had this same issue, yes you can disable the pressing 1 option, ...Sorry man.. stay away from google voice.. They offer 0 tech support or live help and there is no fix for this issue as of yet.
Everyone will tell you, just go to google.com/voice and click 'disable' under the gear in the top right hand corner.. ... You can try.. but i'm telling you it's not going to fix it.. Even a factory reset and not logging into my google account wouldn't fix it.. I have no idea what causes it, but somehow it permanently blocks your ability to receive text messages without their google voice app.
Click to expand...
Click to collapse
Interesting. I had the same issue, and just as I was at wits end, and changing/editing all settings I got it to work. To review my settings:
Phones Tab:
Google Voice Number: (my cell #)
Forward Calls to: box checked - (my cell #)
- receive texts at this phone (box checked)
- Notify me of new voicemails via text (box not checked)
Google Chat (box not checked)
Voicemail & Text Tab
- Email the message to (my e-mail address) (box checked)
- Forward text messages to my emailmy email address) (box not checked)
- Transcribe Voicemails (box checked)
Calls Tab
- Call Screening (off)
- Caller ID (incoming) Display Caller's Number
- Enable "Do Not Disturb" (box not checked)
- Place missed calls in the inbox(box not checked)
- Send missed calls to my email(box not checked)
- Enable Recording (4), Switch (*) and Conferencing options on inbound calls(box not checked)
- Send calls and text messages from numbers identified as spam by Google directly to the Spam folder(box checked)
There are a few other questions/tabs but none of them seemed to have any remote possiblity of effecting calls/texts.
I also use Handcent as my text default text app
I hope this helps.
---------- Post added at 08:22 AM ---------- Previous post was at 08:12 AM ----------
dairugger said:
ive been on with sprint 3 times now, they are clueless. i can live with google voice on my voicemail, but i want my stock messenger as gv cant do picture texts. my stock messenger can only send but cant recieve.
question is, if i unroot my phone and install the 2.3 gingerbread update will it fix the problem with messenge and maybe voicemail?
Click to expand...
Click to collapse
I think the google voice settings might conflict - just go reset them (see my post above for my settings). You may need to go to the app manager, click on google voice, and press "clear defaults" -- then the next time you press the message app, you will get the GV/stock messenger choice. You can then mark it as default.
I hope this helps!
well i unrooted my phone, but it didnt help, seemed to make another problem!, now not only would i not get texts or voicemails from the stock apps or any other for that matter, now i couldnt make calls or recieve any calls.
i called sprint and explained it all again asking for tech service right away so i wouldnt waste time removing the battery, updating the prl and profile etc.. anyway after a hour with a tech my phone is working good as new.
it was funny cause after he told me some things to do to it i started getting a flood of texts from the stock messenger and tons of voicemails from the stock voicemail app. it now works perfect, no google voice needed! he had a hard time getting the voicemail to work at first, he said it was going nowhere. when people called my phone it said the cricket customer! im with sprint! he had me enter some codes in the phone app that he said reset the phone, on his end and on the phone itself.
anyway its fixed! no need for a new phone.
heres the steps he told me to do, i hope i got the numbers right:
dial ##654458#, it will do something and go to another screen after resetting some things.
select edit
then theres two options, select the second number (msid i believe) (write it down first)and change the number to ten 1's (thats 1111111111)
then hit menu on your phone pad and select "commit"
the phone will reset itself.
now do those steps again but enter the old msid number i told you to write down, back into where the ten 1's are.
then hit menu on your phone pad again and select "commit"
the phone will reset itself.
it should be okay after this and you should recieve texts and voicemails from your stock apps.
note: i uninstalled and disabled google voice from both my phone and through the google voice web site settings.
I had the same issue. When you set up voice you integrated your sprint phone number with google voice. Uninstall gv and reinstall gv. On the first screen it asks you to integrate your phone number with gv. Skip that and proceed with normal install. All your issues will clear up.
Sent from my PC36100 using XDA App
Not a big fan of Google voice bit good luck
Sent from my Evo using xda premium
Gv is pretty cool. You can set up different voice mail answer messages for different people. I have one for my wife and one for everyone else. Plus it'll dictate messages for you if you don't want folks to know you are checking you're vm.
Sent from my PC36100 using XDA App

Google Voice routing bug

So I just got my GN, and it's pretty freakin awesome! One thing I noticed though is that if I swipe calls to the left to ignore, it sends them to my new voicemail on verizon as opposed to my GV. If I let it ring all the way through though, then it routes to GV. It's not a super big deal because I can just push the power button and ignore calls that way, but still...
Also, the messaging sends through regular texts, and not GV...this last part I had heard before, but in case anyone else didn't know that.
Here's hoping they update the GV app to take care of these things.
My voicemail routing works correctly, however you're right on the auto-reply texts. Even with Google Voice set as the default action for messaging, they still send via the stock app.
Lumenii said:
My voicemail routing works correctly, however you're right on the auto-reply texts. Even with Google Voice set as the default action for messaging, they still send via the stock app.
Click to expand...
Click to collapse
Are you on verizon?
I went through a hassle to get Google Voice setup correctly on this phone. Had to upgrade my Voice account to a full Google Voice number, instead of just a voicemail number. Doesn't really matter, since I'm only using the voicemail functionality of it, but still.
Go to the phone and call *71 and your number (so *718001112222 if your GV number was 800-111-2222) and it'll set the call forwarding up correctly. Just have to make sure it's a *FULL* Google Voice number (can be done on the website - voice.google.com)
fdm1 said:
Are you on verizon?
Click to expand...
Click to collapse
Yes, I am on Verizon. I use a full Google Voice account for calls, voicemails, and texts, and have call screening services turned off. I now use it on Galaxy Nexus and a Galaxy Tab 10.1; it's a wonderful setup.
On a side note, I did not have to call the routing number to set up my Voicemail forwarding. I simply selected "ok" both times during the Android setup process, ignoring the warnings about "incompatibility."
You should double-check your settings: https://www.google.com/voice#phones
fdm1 said:
So I just got my GN, and it's pretty freakin awesome! One thing I noticed though is that if I swipe calls to the left to ignore, it sends them to my new voicemail on verizon as opposed to my GV. If I let it ring all the way through though, then it routes to GV. It's not a super big deal because I can just push the power button and ignore calls that way, but still...
Also, the messaging sends through regular texts, and not GV...this last part I had heard before, but in case anyone else didn't know that.
Here's hoping they update the GV app to take care of these things.
Click to expand...
Click to collapse
My send to Google voicemail is working correctly when I dismiss a call, but the text messaging option still tries to use the built in messaging app even though I disabled it.
Anyone know a way to force it to use Google Voice for text messaging?
Thanks for suggestions everyone. Just did the *71 thing and will check to see if it worked when I get to work.
Not sure what you mean by full gv account... I use it for everything, so I'm assuming I am on full.
I also pushed OK and ignored the incompatible warning, but that didn't work last night... Maybe because of 4.0.2? Either way, hopefully im fixed now.
Sent from my Galaxy Nexus using Tapatalk
Edit: Just checked, the *71 plus the GV number did the trick. Thanks again everyone.

[Q] How many times does your phone ring?

In the past two days it seems my phone has been acting up. I can give you some information about it. I hope this is enough.
Phone - Epic 4g
Firmware Version - 2.3.5
Baseband Version - S: D700.0.5S.EI22
Kernel Version - 2.6.35.7-CleanGB-MTD-gb805fd3
Build Number - CleanGB-MTD-1.0.5
Hardware Version - D700.0.5
The phone has not been ringing. When I say has not been ringing I mean I am not receiving calls. This could be due to two reasons. 1. The person is either hanging up before the 5th ring(this seems to be the magic number for my phone to actually ring according to some self tests performed today). 2. My Google Voice is picking up before the 5th ring and the people are hanging up. Now I am also not receiving notifications of missed calls. My wife has ranted at me the last two days about not picking up her calls to which I reply I had no clue that there were calls to where I show her my call log and the lack of her calls. I have called Sprint and went through about 20 minutes of back and forth and a reset a couple of times then a punch in of a ## 6 digit number # and did a MSID input. The Sprint tech said that the phone was ringing on his end and when I picked up said it took a while but he did a few things and then it seemed to have sped up on his end. Now after hanging up with him proceeded to call my phone from the wifes and it still takes 5 rings for it to pick up. Is there anything I could do to fix this. Is this an issue on CleanGB. Thanks for the replies. Let me know if you need anymore information from me.
im just taking a stab here but I think I remember reading this is a GV problem and had something to do with GV settings . Like I said not sure but you might wanna start there.
That is what the Sprint guy started off saying. How would I go about fixing that? Do I need to uninstall Google Voice? Sign out of Google Voice? or what I am willing to try anything right now.
I don't use Google voice, but if it's easy enough to uninstall & install I'd try removing it and see if problem persists. At the least you can tell if it is the problem or not
Sent from my SPH-D700 using xda premium
Uninstalled
I have basically restored my phone back to factory. I am on EL30 now. I uninstalled google voice that way. I also went to google voice on the web and fixed my voicemail on there. My phone still wants to ring 5 times before it shows me I have a call coming through, however I also do not have any voicemail at all now. After about the 8th ring it gives me a This caller is unavailable message followed in spanish then an error 261 message. Gonna call sprint again in the AM and see if they can reset something for me.
VM app try phonefusion its what i have been using and it works great i didnt really like google voice i just need voicemail i dont need something thats going to record my calls and text messages
as far as your phone ringing i had this problem a while back and i think it had to do with a cell tower not sending the call out right or something like that anyway ask tech support how the towers are responding in your area
Thanks
I will ask them about the towers today when I call. I have to call them now I have no voicemail at all. The sprint voicemail isnt picking up anymore.

Disabling Google Voicemail

I've been bouncing around between ROM's lately and Google voice mail started acting a little wonky. Sometimes it wouldn't let me know when it received a voice mail and sometimes it would let me know 2 or 3 times. My Sprint number is not enabled through GV and I was just using the Google voice mail with my GV # forwarded to my Sprint #.
I decided I wanted to clear out everything and use the stock Visual Voice Mail app through Sprint and I couldn't get it to work, the Google voice mail kept receiving the voice mail. I went to the GV page and turned everything off...unchecked everything and turned off the call forwarding, nothing worked.
After digging around the interwebs.....I have learned of "conditional call forwarding". When you allow Google Voice to grab your voice mails, it is essentially call forwarding it to Google's servers. I had never thought about the way it worked and now it makes sense. As I was reading this, I ran across a few problems people were having when they forwarded their number to another phone and when they turned the forwarding off, the voice mails still went to the phone they had forwarded to previously....conditional call forwarding remained active even after they had turned off the forwarding, same as Google voice with me and others.
A few people posted about using dialing codes to fix this and I decided to chat with Sprint Tech Support to see if they had a fix. I let them know what I had found as solutions and sure enough, they had a matching solution...go figure. In your dailer hit *38 and call, when it connects you will hear a couple of busy tones and the call will end on its own. Reboot your phone and it should be good to go with your Visual Voice Mail app on your phone working again.
Call Sprint to have it reset.
sometime dialing the *38 and a reboot doesn't always work. My best advise is to call sprint and have them reset it for you. that was the only way I could used the default voice mail app.
Just tell them you had GV link to your number and you would like to use their/sprint voicemail instead of having your voicemail going to your GV inbox.
anthony67 said:
I've been bouncing around between ROM's lately and Google voice mail started acting a little wonky. Sometimes it wouldn't let me know when it received a voice mail and sometimes it would let me know 2 or 3 times. My Sprint number is not enabled through GV and I was just using the Google voice mail with my GV # forwarded to my Sprint #.
I decided I wanted to clear out everything and use the stock Visual Voice Mail app through Sprint and I couldn't get it to work, the Google voice mail kept receiving the voice mail. I went to the GV page and turned everything off...unchecked everything and turned off the call forwarding, nothing worked.
After digging around the interwebs.....I have learned of "conditional call forwarding". When you allow Google Voice to grab your voice mails, it is essentially call forwarding it to Google's servers. I had never thought about the way it worked and now it makes sense. As I was reading this, I ran across a few problems people were having when they forwarded their number to another phone and when they turned the forwarding off, the voice mails still went to the phone they had forwarded to previously....conditional call forwarding remained active even after they had turned off the forwarding, same as Google voice with me and others.
A few people posted about using dialing codes to fix this and I decided to chat with Sprint Tech Support to see if they had a fix. I let them know what I had found as solutions and sure enough, they had a matching solution...go figure. In your dailer hit *38 and call, when it connects you will hear a couple of busy tones and the call will end on its own. Reboot your phone and it should be good to go with your Visual Voice Mail app on your phone working again.
Click to expand...
Click to collapse
If you rooted just delete gmail.apk.I never use email apps because they alway run in background,i just use browser.
There's a SOC code that needs to be deleted from Sprint's end. GGLVCE I think. Go into a store or call care and they should take care of it.
Sent from my SPH-D710 using xda premium
Google voice sometimes hours straight to voice mail without ringing my phone!
I had to unsync the 2 and now Google won't resync.
Frustrating.
I called Sprint tech (regular customer service is clueless) and they told me *38 and *28 both belong to Google. So if they don't work it's on Google and Sprint can't help.
That was last night.
I was able to re forward my voice mail to Google this morning but still can't sync my phone numbers.
*sigh
you got it
abhaxus said:
There's a SOC code that needs to be deleted from Sprint's end. GGLVCE I think. Go into a store or call care and they should take care of it.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
You are correct sir... Had issues with this when I switched from an Evo 3d to an iphone 4s and then to my e4gt.
abhaxus said:
There's a SOC code that needs to be deleted from Sprint's end. GGLVCE I think. Go into a store or call care and they should take care of it.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
tprins228 said:
You are correct sir... Had issues with this when I switched from an Evo 3d to an iphone 4s and then to my e4gt.
Click to expand...
Click to collapse
Good additional info....thanks.

[Q] Google Voice integration

Hi all, sorry for another question so soon. Anyway, with my old rooted re-rommed Evo 4 I was able to integrate with Google Voice and actually send text messages using Google Voice on the PC or on my tablet. I seem to have been able to get Google Voice "integrated" on the Optimus G, but I don't have the ability to send text messages from PC or tablet. Does anyone know anything at all about this? Any ideas? Thanks!
Aaron
Not sure why you are having that problem. My Google voice is working right. I was just on the PC yesterday sending texts.
Sent from my LG-LS970 using Tapatalk 2
Might have to remove your phone from Google voice and re add it?
I've had issues with Goggle Voice also that once I Integrate my sprint number with google voice, anybody that tries to calls me gets a busy signal. Don't even know how to fix this.
I've also had problems with google voice, whenever someone calls me and I answer, it goes straight to voicemail and I can even hear google voice talking.
AaronMBuhr said:
Hi all, sorry for another question so soon. Anyway, with my old rooted re-rommed Evo 4 I was able to integrate with Google Voice and actually send text messages using Google Voice on the PC or on my tablet. I seem to have been able to get Google Voice "integrated" on the Optimus G, but I don't have the ability to send text messages from PC or tablet. Does anyone know anything at all about this? Any ideas? Thanks!
Aaron
Click to expand...
Click to collapse
Try uninstalling the GV app in the Play store then download it again. It should bring you through the settings again to confirm carrier integration. If that doesn't work go to voice.google.com on the computer, click the little gear on the top right, click settings and check the phone settings. You should see the little sprint logo next to your phone number.
latindor17 said:
I've also had problems with google voice, whenever someone calls me and I answer, it goes straight to voicemail and I can even hear google voice talking.
Click to expand...
Click to collapse
This is not a "problem" but a feature... They call it call screening. Press 1 to accept the call, even after the person has started leaving a message. I turned off this feature. Go to voice.google.com on the computer, click the little gear on the top right, click settings, then click the tab for "Calls". Call screening is the first option, turn it off.
I only know all this because I have used GV since it first came out, then integrated immediately when Sprint made it an option.
Thanks all for the replies. I did as suggested and uninstalled google voice then reinstalled. It still wouldn't let me send texts from PC or tablet, but I guess I wasn't patient enough, because a short while later those features became available. So I guess for whatever reason there was a delay but I'm in business now.
Sent from my LG-LS970 using xda premium
AaronMBuhr said:
Thanks all for the replies. I did as suggested and uninstalled google voice then reinstalled. It still wouldn't let me send texts from PC or tablet, but I guess I wasn't patient enough, because a short while later those features became available. So I guess for whatever reason there was a delay but I'm in business now.
Sent from my LG-LS970 using xda premium
Click to expand...
Click to collapse
I think there might also have been a slow-down on GV's end the past couple of days; I just received a voicemail from last night and a text from earlier this AM, so there might've been some general strangeness afoot as well.

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