Just be carefull with this seller on Aliexpress (ZWNAV), Ebay (Zwautonavigation), Web (autostereo.com.cn)!
Support is terrible, they are not listen, not reading emails, fake product description, you can forget warranty.
I have problem with cold joint touch screen, they sold me another screen without digitizer and not IPS.
So avoid them as much as you can!
dankec2000 said:
Just be carefull with this seller on Aliexpress (ZWNAV), Ebay (Zwautonavigation), Web (autostereo.com.cn)!
Support is terrible, they are not listen, not reading emails, fake product description, you can forget warranty.
I have problem with cold joint touch screen, they sold me another screen without digitizer and not IPS.
So avoid them as much as you can!
Click to expand...
Click to collapse
Wow I thought it was only my they took my money sent me a fake unit after one week the unit started acting up. Now they dont reply to my emails.
Avoid Aotsr store too it's the same company with different names.
dankec2000 said:
Just be carefull with this seller on Aliexpress (ZWNAV), Ebay (Zwautonavigation), Web (autostereo.com.cn)!
Support is terrible, they are not listen, not reading emails, fake product description, you can forget warranty.
I have problem with cold joint touch screen, they sold me another screen without digitizer and not IPS.
So avoid them as much as you can!
Click to expand...
Click to collapse
dankec2000 and dastylee
Thanks for reporting, it is useful to know the scammers that are in circulation.
You have surely saved many users
Thanks again
apollo1976 said:
dankec2000 and dastylee
Thanks for reporting, it is useful to know the scammers that are in circulation.
You have surely saved many users
Thanks again
Click to expand...
Click to collapse
I am having the same problem with this seller (AutoStereo).
My auto DVD is under warranty, I had problems with the operating system and can not solve with the seller.
Good morning, I also bought an android radio in this company, and they have also deceived me, first with a tracking that did not have any transport company, but it came to me, that if it worked badly from the beginning, and since yesterday it no longer has sound, I have read a lot, it hurts not to have looked before, and to make the purchase through Paypal, I bought in Aliexpress and we will see why they asked me to remove the dispute and remove it and now I can not put another one, time has passed, like this That we will see, do not buy from it, sure scam.
I have also bought a car stereo from them. I have chosen the right one for my car and paid it via paypal. They asked me for my car model and told me that it is the wrong model and i should have to pay another 150$ to get the right model. I said that i will cancel my order and buy the right one. The said, that would take too much time ich should pay them directly to their paypal account. I did not do that. Then they gave me another link with the exact amount of the price difference and told me to pay this link. I paid it via paypal and three weeks later i recieved the car stereo. It has been the wrong model. I contacted them and said i want to return the stereo to them and want a full refund on both payments. No reaction. I open two disputes for the one product. They contacted me and said, if i gave them a 15 star review for both payments, they would fuly refund me when i return the stereo. Time passed, nothing happened. When you remind them on their promises they only answer with "ok"
I opened two paypal cases for this stereo. They refused to refund me, because if you have two payments for one product there is no buyerprotection.
Now i have a stereo that does not fit my car, lost a lot of money and the seller once more scammed another customer.
Do NOT buy anything from them!!
Good afternoon, I forgot to say that they also have another name, AOTSR, and they also appear on various sites, Amazon, Ebay and Aliexpress, they are the same Zwnav. Now that I continue with the problems, the last thing they have told me is that I broke the team, of course they are scoundrels.
OH WELL too late for me , i purchased it soo expensive and no replies. before used to said, " email the engineers" im sure the engineer is a lab rat that never replies.
i messed up my ZLINK and the Zwnav. dont even respond .
i wanted to downgrade to android 9 but never helped .
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I had a sad experience with ZWNAV,too!I paid 2 Media players Tesla style 4GB+128Gb ROM but they sent 2 Media players 4Gb+64Gb ROM for Ford Mondeo,2017,SYNC 3,without informing me what he send,they motivated that what I paid I do not go on my car!!!They was mounted by the specialized company and the surprise and more unpleasant was to see that it works only partially!
Does not work bluetooth, does not work radio and does not show information from CAN !
About a month I still talk to them to me the correct firmware for my car and refuse under various pretexts, these guys lie as they breathe!(contact person Irene Zhou)
And I'm of the opinion not to buy from the company ZWNAV, are completely out of trouble, do not care about customers after i have tricked to buy from them!!!
hola, es correcto. El Soporte es muy malo, se desentienden a todo.
Mod Edit: English Translation Below
hello, that's right. The Support is very bad, they ignore everything.
Yes AOTSR have terrible customer service, they will stop replying to messages as soon as they get your money, I tried contacting them for help with one of their units and they completely ignore you.
Related
Giving away my i-mate, had it for 4-5 years, ordered from expansys back then, unlocked, repaired 3 years ago after sinking it (new parts & upgrades), still working but old, I guess for parts if someone still uses these phones and needs smthg. PM me! Cheers!
If you are in my area, I will meet with you and give the phone, the box and everything that goes with it to you. But I am not investing my time and $$$ shipping this thing to the other side of the world, ok...it is not worth it to me.
check yout PM
hello,
my flexcable that connects the keyboard to the mainboard is broken. i'd like to have another one - so i could use my keyboard again.
you have one ?
i'm also interested in a BA-camera if i can get it for a few bucks.
thanks!
baal_zebub said:
hello,
my flexcable that connects the keyboard to the mainboard is broken. i'd like to have another one - so i could use my keyboard again.
you have one ?
i'm also interested in a BA-camera if i can get it for a few bucks.
thanks!
Click to expand...
Click to collapse
Hey, I did not take my phone apart, so I have no idea how the flexcable looks and I am not going to take this thing apart or charge money for it. If you want to do it yourself, take the whole thing and play with it on your own.
hey, ok, i'll take the whole thing. of couse i can take appart by myself.
can you send to europe by post ? of couse i pay for postage.
thank you.
hi i am very interested for this phone.i had it but then i broke it accidentally and i was very sad...sooooooooo please put me in the list.
i wasnt too lucky in the previous give away contest lol
But i am starting to like this forum.the users give away their mobiles for free
bye ebay LOL
ps i live in london
hmmmm true or not true I would like to be on the list. My BA is dying on me and I need to replace some parts of it. So people, vote for me, text 1-800-BA-RedHanks. LOL
Somebody asked me already about them arranging overseas pickup. If it works with them, the phone will fly to Europe..whoever gets their pickup guys to my office first...Have a nice day!
I will pay you $10 for that
red_hanks said:
I will pay you $10 for that
Click to expand...
Click to collapse
No, thank you. I would not take any money for it. I am blessed with other, more abundant streams of income
So let me have it.. $10 for the shipping and unlimited supplies of thank you's from me
Hi anako7
I am interested on your donationof BA, hope I can be considered for this noble action form you.
Thanks in advance
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consider me please...
Hi there,
I see you live in the Houston area. I am in the DFW metroplex, and would love to get my hands on the freebie...if it's still available. What will it take? Thanks in advance.
blue angel
thanks for sharing the information
Would you be able to do ground shipping (I live a state away from you) and then I can mail you the money it cost you for shipping it?
Really need one of these :-(
I am also interested in this. I live in Miami, FL so I could pay for the shipping if you are willing to give it to me. Mine has survived all of my jobs so far (in heavy manufacturing plants) but it is beginning to show it's wear and tear.... poor thing is 4 years old as well... that would be like 60 in human years Thank you for the opportunity
I'm interested with this too, can it be shipped at El Cajon, Ca.
woooot
I bought a Galaxy Nexus from Clove.co.uk back in Nov last year and it has been a nightmare dealing with them and trying to get warranty replacement.
First of all they charged me VAT even though I am in New Zealand and I have to send them a couple of emails to get a refund but instead of reversing the entire transaction and charge the correct amount on my credit card (which is what mechants should do normally according to visa) they processed it as a partial refund which incurs additional conversion charges plus different exchange rates and leaves me 50 dollars short. (If they had accepted paypal instead of charging directly on customer's credit card this would be no problem)
When I recieved the phone, I discovered severe color banding across the entire screen(two vertical black lines). I know minor color banding is common in SAMOLED(didnt happen on my Galaxy S 1 though) but after comparing the screen with my colleague(hes ordered a GN from clove as well) I believe the screen is indeed faulty and send it back to clove (I have to pay for the return shipping charges)
After a long period of wait and even several phone calls (They only reply to 70% of my emails and I have been without my phone for about a month which is annoying) to their UK base (thanks to time difference I have to stay til midnight for them to open) I was told that they wouldnt issue me a replacement and my phone is to be shipped back.
Not sure about you guys but I am done with clove.co.uk, I wasted more than a hundred dollars (extra) on those idiots and ended up with a faulty phone. Wouldnt recommend purchasing anything from them ever again.
And I wouldnt even go into details of how they promised to have "taken extra steps to ensure the volume bug is not present on the phones they ship" and I have to wait for a bug fix because (un)surprisingly the phone I recieve does have the volume problem and they refuse to exchange it citing incoming firmware.
REMEMBER THEY DONT ACCEPT PAYPAL FOR A REASON (so you have no one to cry to when they f you in the ass).
Look at the f*ing screen!!!!!#$%#$%#%
And clove claims there is no problem?!#@!
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Sorry about shaky camera, I have to take the photo without the flashlight.
Duh..
?
Buy local I advise in the future
Good advise but GN probably wouldnt arrive in New Zealand until 2013 or something.
Just a warning to potential Clove customers.
will post some pics about the problematic screen later.
zyo said:
Good advise but GN probably wouldnt arrive in New Zealand until 2013 or something.
Just a warning to potential Clove customers.
Click to expand...
Click to collapse
But it will be available in Australia soon, no? NZ is closer to Australia.
Sent from my Galaxy Nexus using xda premium
Not sure but I have learnt my lesson dealing with overseas retailer now...
Talk to your bank and they will refund the money you lost through exchange rates
Sent from my Galaxy Nexus using xda premium
The bank will only refund the conversion charges, but there are some discrepancy in the exchange rates as well which they wont refund (as they calculate refund and purchase using two different exchange rates.)
gogol said:
But it will be available in Australia soon, no? NZ is closer to Australia.
Click to expand...
Click to collapse
Not relevant to the OP, but for anyone else - it's been available in Aus since December.
No offense, but this is the whole reason I actually waited patiently for it to arrive on our shores as opposed to ordering from the UK, all is well until something bites you in the butt and you have to deal with someone over the other side of the world.
I am surprised douche bags like clove.co.uk actually has any returned customers, oh well good luck as long as you dont have to deal with replacements!
I ordered two phones off clove and they were both opened, probably returned stock which had not been advertised. Returned, but was big waste of time. If buying from UK I advise reputable companies like amazon.
Those guys do sound dodgy....
zyo said:
The bank will only refund the conversion charges, but there are some discrepancy in the exchange rates as well which they wont refund (as they calculate refund and purchase using two different exchange rates.)
Click to expand...
Click to collapse
They have to refund you the total amount they took from you. The fact they use different exchange rates is irrelevant.
My wife is a lawyer
Sent from my Galaxy Nexus using xda premium
So there I was, riding a bicycle at work and like a badass that I am,I decided to go hands free. Well, some mysterious force decided that idea wasn't going to work out today and down I went. Got a few scrapes and bruises, nothing major but my phone.....oh dear. Like any loyal phone, it took a hit for me and in exchange it gained nothing more than "thank you" and a completely broken display. (I'll post some pictures tonight when I get off work). Anyhoo, I turn to you guys as to what I should do from here. I have a few ideas but not entirely sure which would be the cheaper/faster solution:
1) I am with T-Mobile and my headset insurance transfered over to my GN. I could send it in for repair which I'm not entirely sure T-Mo will honor my phone and pay a deductible. I imagine its somewhere around $150
2) Purchase a $180.00 display from Amazon and repair it myself.
3) Report the phone as lost (not sure how well that will work)
Thats all I have in mind as of now. Please guys, need some desperate advice. Cannot go without my GN :crying:
I would try to go the insurance way first and if you don't like what they say about it, they'll probably give you an estimate or something, go to option #2
Option #3 is actually insurance fraud and I would be careful to even post about it...
I'll give them a call later and get an estimate. My only hope is that it wont be too much. As far as the lost claim, thanks for that info. That was actually a suggestion from a co-worker didnt know how it would even work out.
How about a sale price. I could sell it on eBay and buy a brand spankin' new GN. The phone boots and everything, its just the display thats completely gone. You reckon I could geet ~$100 for parts only?
rmourar said:
I would try to go the insurance way first and if you don't like what they say about it, they'll probably give you an estimate or something, go to option #2
Option #3 is actually insurance fraud and I would be careful to even post about it...
Click to expand...
Click to collapse
Unless he really lose it.
iLeopard said:
I'll give them a call later and get an estimate. My only hope is that it wont be too much. As far as the lost claim, thanks for that info. That was actually a suggestion from a co-worker didnt know how it would even work out.
How about a sale price. I could sell it on eBay and buy a brand spankin' new GN. The phone boots and everything, its just the display thats completely gone. You reckon I could geet ~$100 for parts only?
Click to expand...
Click to collapse
I doubt you will be able to earn much from a broken Gnex on ebay. Best bet would be that you "lose it" you know like, riding the bike and it slip from you. If you want to go legal, check how much it would cost you to send it to their repair center. Usually it's around 150$ (that's exactly how much it costed to me last time i broke my phone), but it might change depending on your carrier, why it's broke, etc. I would say that you try to change the screen yourself on a last chance hit. Pretty complicated and if you have broken connector in phone, you will pay for nothing.
Wouldn't reporting it as lost be insurance fraud or something? Don't do that
So turns out Asurion doesn't cover it. After being told by T-Mo initially when I first got it that It WOULD be covered, I now get a no. Paying Premium Headset Protection for nothing, magnificent. My only options right now are to sell it for parts, I find ~$100 a semi-reasonable price seeing as how the display is only $150 ish.....250 for a fixed GN is not bad. I would then be purchasing a brand new GN...
For the curious:
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I'm posting an update with the intent of helping others who may run into my situation, where the insurance company doesn't directly cover the GN.
So after going through days of complications with Asurion, much more than I typically care for, ( 3 Claims, multiple faxes due to them "not receiving them" and a week and a half of calling them every day) I finally managed to get them to somewhat cover the loss. Since the beginning they could not find the GT-i9250 model anywhere on their list of covered devices and they always insisted on the Nexus S, which is worth considerably less than the GN. I had to get in contact with a claims adjustor which could only give me a phone comparable which is completely understandable. They gave me the option between HTC Amaze 4G and the Samsung SGSII STANDARD (Whatever that means?). I ended up going for the GSII which I will be selling to buy another GN. I just miss my GN that much
Would the SGSII STANDARD be the i9100? Because the image they showed me did not look anything like the T989 (T-Mo SGSII).
Hello guys, just found this in another forum, thought you might be interested, so you can stop the underwater photography and the scratching endurance contests
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Source
http://www.htcmania.com/showthread.php?t=1224385
Sent from my SM-N930F using Tapatalk
My Samsung Galaxy Note7 was manufactured in Vietnam on August 26th? I got the Note7 from Three UK, does that mean I am unaffected?
Seems dubious to me could be wrong but why single out one supplier (ebay seller?) bad wording errors if that was the case then why is it not posted on Samsung's sites.
thering1975 said:
Seems dubious to me could be wrong but why single out one supplier (ebay seller?) bad wording errors if that was the case then why is it not posted on Samsung's sites.
Click to expand...
Click to collapse
Well, could be any number of reasons, maybe it just got released internally?, no idea. It does makes more sense to me that those devices affected can be identified by some sort of triage, rather than recalling all devices (which semed odd since the start). I followed the QR code and it des link to samsung website. I am not saying that this is 100% true, but it does make sense. Posted this to stop the massive Note 7 abuse before someone may regret it
I agree, this is a badly written letter and looks completely fake.
.
I am not convinced quite yet.
It's badly written because it's written by Asians? Perhaps?
I am Asian by the way. And this is fine. I've seen far worse letters than this.
BozQ said:
It's badly written because it's written by Asians? Perhaps?
I am Asian by the way. And this is fine. I've seen far worse letters than this.
Click to expand...
Click to collapse
But then it would have been a world wide anouncment by now.
Totally fake.
Sent from my SM-N930F using Tapatalk
notefreak said:
But then it would have been a world wide anouncment by now.
Click to expand...
Click to collapse
I don't disagree.
However, I'd wait for tomorrow. It's the weekends here, so I'll look out for Monday for any kind of announcement.
I would really hope that this company wouldn't fake an internal letter like this. I wouldn't be surprised if Samsung took a faked letter like this extremely seriously considering the circumstances. So I'm on the fence in this one but really hope someone wouldn't take that chance. It has a customer number on it. Someone could easily call Samsung and get this verified.
Sent from my SM-N930F using Tapatalk
Fake. There is no chance they would publicly announce a world wide recall, then a day later say 'Oops, we mean world wide recall. Except for this batch of phones. Our bad.' If they where wrong about that batch of phones they would get crucified. Nope, that seller just doesn't want to deal with the headache of returning all the units they sold, and returning all that money.
So if you bought from this seller you stuck with the phone you have or file a case with eBay and get your money back since you're within 30day eBay return policy and buy another device when they are fixed. That's your only two choices.
Sent from my SM-N930F using Tapatalk
My UK Note7 pre-order was canceled on the 1st Sept, so I'm waiting to see if Samsung can narrow down affected batches and release the unaffected devices...
If you want to check the date your Note 7 or any Samsung device was manufactured type this into the phone dialer *#12580*369# the "RF Cal" field is the date of device manufacture, if that information even helps in anyway Im not sure yet.
A worldwide recall is just that. Every phone that was sold. This letter is total BS.
This is one of many reasons why eBay just even an option to buy stuff for me. If it isnt Amazonable then it's not worth it, I get you want a deal and access to unlocked devices and whatnot but eBay has and will always be that "scummy dark alley" place for sellers, and by the looks of this letter (which looks so sketchy) this is another prime example of that. I wouldn't trust this at all, looks like he's just wants to keep his money and not deal with returns.
chazglenn3 said:
A worldwide recall is just that. Every phone that was sold. This letter is total BS.
Click to expand...
Click to collapse
Yes. If it were real, Samsung should fire their PR. You don't go anouncing a worldwide recall and then say whoops, we didn't mean it. And wait a whole weekend to correct it. This is a huge blow for them and it is exceptionally hard on us customers worrying we might have ticking time bombs in our possesion. If they back out of their statement after a weekend of not caring, they will ruin their reputation further. They will appear non credible. Excuse me but exploding phones warrant Samsung managment and PR works all weekend!
I agree. This letter is fake. It's a (mostly) well done fake, but a fake. IMO, it's Tropical trying to keep from having to take back all the phones they've sold.
In the US and the EU they would have little choice, in Singapore I'm not sure if they can weasel out of it or not.
I've already received my email from Amazon saying that they will send a full refund for the phone and any accessories I have purchased there. It was not this seller (Tropical) but of course as an FD model it is grey market and was sold without warranty. The email also said that if I sold the phone I should notify the person I sold it to so that they can return it for a refund. Lastly it stated that the return hadn't been hashed out yet and not to send it until they were ready.
I'm going to extrapolate a little here with a few guesses. The fact that Amazon also specifically mentioned a further buyer and my phone is already grey market implies that Samsung is going after all the phones regardless of where/how they were purchased. That they don't want me to send it yet gives me the impression they don't know exactly what they are going to do with it or how the process will go which would mean Samsung hasn't yet hashed it out internally how they will handle the grey market phones and given that information to those that sold them.
Those are guesses Gents, I have no special knowledge, I'm just reading the tea leaves.
I bought my phone from LuLu Mall here from Riyadh ( SA ).
Model is : SM N930FD
Made in Vietnam.
How we can confirm that my phone will also come under the recall process ? I have been using the device for like past 3 days and i don't feel any Lag, battery drain or Over heating while charging or using the phone.
Hello Everyone,
As the topic title says, I've sent my old OnePlus phone for repair (front speaker and USB port issues) and received a quote as warranty has long expired containing display repair cost and a photo of a broken phone but even the phone cannot be identified if mine at all.
I have proof of an intact display in form of a video about preparing and packaging the device for shipping.
The video shows the display working properly, and that the device is put in the original box, then in another which is then sealed.
To cut it short, service wanted me to pay, then I escalated to OnePlus and as they understand my issue, they still want me to pay.
But why should I pay for something I haven't done?
That's all the details I can share now, I've expressed my concerns to OnePlus, I have doubts they have even watched the video (YouTube link).
What can I do to have the truth?
sto1911 said:
Hello Everyone,
As the topic title says, I've sent my old OnePlus phone for repair (front speaker and USB port issues) and received a quote as warranty has long expired containing display repair cost and a photo of a broken phone but even the phone cannot be identified if mine at all.
I have proof of an intact display in form of a video about preparing and packaging the device for shipping.
The video shows the display working properly, and that the device is put in the original box, then in another which is then sealed.
To cut it short, service wanted me to pay, then I escalated to OnePlus and as they understand my issue, they still want me to pay.
But why should I pay for something I haven't done?
That's all the details I can share now, I've expressed my concerns to OnePlus, I have doubts they have even watched the video (YouTube link).
What can I do to have the truth?
Click to expand...
Click to collapse
You could use the pictures OnePlus sent you to trigger the warranty of the shipping service you relied on to make up for the extra fees. I know, some more paperwork, but it would be the more logical step to take. Neither you or OnePlus can take the blame for bad transport conditions that led into this situation.
Very smart of you to record the packaging of the phone.
Talk to consumer protection office. And go public.
Youre screen may be broken during transport.
Did OnePlus come and collect the phone using their own courier? Or did you send the phone using a courier you found?
AndyC76 said:
Did OnePlus come and collect the phone using their own courier? Or did you send the phone using a courier you found?
Click to expand...
Click to collapse
you ship it to some hellhole in texas that i believe is owned by Acer
I really hope it works out for you! You've got the evidence. Try and find out if there's a complaints procedure and reach out to them also.
Bummer, but stay after support to resolve it!
Don't let them get away with it!
Hey Everyone, although the case is still open, I have opened a case by OnePlus, who have escalated it to the customer support team. They have thanked me the video evidence which they have forwarded to the service team.
I told them sharing the link with the service team was my first thing to do but they seem to have simply ignored it.
Now they don't say it's been damaged during shipping though. I've sent the device with UPS, which OnePlus ordered.
As I understand their emails, there will be a decision in the next few days, so fingers crossed.
That's the current status, I'll update as soon as I have any news.
Thank you all for your support!
NO fingers !!! NO nothing !!! You send the phone with screen intact. You got the film packaging the product.
Oneplus shoud repare it. UPS driver or company must pay.
So it seems like the phone is on its way back to me, broken, unrepaired.
Oneplus support is worth nothing, they just repeated what the incompetent service told them.
If anyone knows a legal representative who I could talk to, let me know.
Once I got the package, I'll video it and put all the evidence here and all over the net.
It would be nice if you could share it as many palces as you can.
This was the last time I've used anything from this scammer company.
National consumer protection agency. May be better to place a police report.
Television or newspaper or both.
Why is Oneplus gulity that UPC broke youre screen? Couriers are horrible in any country !
null0seven said:
National consumer protection agency. May be better to place a police report.
Television or newspaper or both.
Why is Oneplus gulity that UPC broke youre screen? Couriers are horrible in any country !
Click to expand...
Click to collapse
Thank you.
They first claimed that UPS broke it, afterwards they told that it was like this before.
Besides, I would need consultancy in Europe.
Upload the video of you packaging the phone if u want us to share.
Now we would be taking your word for it.
NotCat_ said:
Upload the video of you packaging the phone if u want us to share.
Now we would be taking your word for it.
Click to expand...
Click to collapse
Here it is:
Here is a picture they have sent me from teh service, claiming that it's broken and I need to pay 80EUR:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Since then I got my phone back, they haven't even repaired what I have asked for in the first place. The display works.
They were keen on that some glue below the screen has given up so they need to replace the screen. Even though the screen was not broken as it might have been implied first, I don't believe that the whole screen should have been replaced for 3x the money the whole device is worth. They have never said the screen works though.
That's said, this has been an extremely negative experience with OnePlus.
If UPS damaged it, you'll see the evidence on the packaging - if they use the same box etc to send it back
The reference to the glue 'giving up', surely this would only happened if someone left the package in a really hot place for an extended period of time.
When you use UPS im pretty sure ( you'll need to contact them to confirm), that liability/transport insurance is included to safeguard the items that are in their care.
If I boil this down, it could be that OnePlus did receive the phone in the condition they claim it was in, that's either a bold face lie or truth.
By elimination you'll come to the actual Truth.
It's a horrible situation to be in, as for legal assistance in pretty sure each country will provide you with 45 minutes of free legal advice - that may be worth googling so at least you can set out your plan.