With my LTE version on T-Mobile everything works great except for one thing. When I'm connected via Bluetooth, and I step out of range of my phone the watch automatically switchesnto LTE just like it's supposed to, but as soon as it does I immediately get flooded with old SMS messages from the last couple of days that have already been received and read on my phone. It happens every time. The messages have already been read, but they show up on the watch like new every time it disconnect from Bluetooth. Has anyone else had this problem? Or have an idea of what to do about it? Thank you
I have the same problem and had the same problem on my gear s3. As far as I know there is no fix.
Sent from my SM-N960U using Tapatalk
same for me, and it's rather disappointing. I contacted T-Mobile twice, and they conferenced Samsung in on the 2nd support call, and neither party (T-mobile or Samsung) have a fix for this, and it's a known issue.
hard to imagine this issue has been going on since the Galaxy Watch came out on T-Mobile in September 2018.
I bought my Galaxy Watch from a T-Mobile authorized dealer and I can still return albeit for a $25 restocking fee.
I'm close to having decided to return it, although I REALLY like the Galaxy Watch (I do not use a Samsung phone). although App support for the Galaxy Watch is really bad.
Related
Hello All,
I'm wondering if others have the same major issue as I do. I'm on Wind Mobile using a Samsung Galaxy S3. This issue happens intermittently anywhere between 1 to 2 days, my phone will stop being able to receive calls. It's very frustrating and Samsung is really no help. After two attempts on trying to "repair" my phone, they have failed each time. When you send your phone in, they send it into an "authorize" repair center located in St. Laurent, Quebec. The only thing they did was they ran a "RF Test" and it showed that everything passed at the time of testing, they said (How am I suppose to show them the issue if this is intermittent?!). So they re-flash my phone with the same ROM - again and again.. I told them, "This is my second time sending it in, and you guys are redo'ing the same steps as the first repair. You don't need to be a rocket scientist to know this, but wouldn't you think when you send me back the phone - the issue is still going to be there?!" ... And sure enough, when I got the phone back, I was still unable to receive calls. The only ways you are able to temporary resolve the issue is by doing one of the following:
1. Restart the phone.
2. Enable flight mode and disable so that it reconnects.
3. Make an outgoing call and a flood of missed text messages will come in (strange!)
I should not have to restart my phone every night to ensure I can receive incoming calls for the next day! This is not what a phone is suppose to be...
So I took matters into my own hands - I flashed it with a older release stock rom and I tested it. I thought I managed to fix the issue, however on the 11th day, the issue came back. I was still not able to receive calls/text. When I flashed with the earlier release, it also flashed the baseband. Either way, I should not be prevented from using the up to date software! This is a Samsung issue but if you ever tried dealing with them over the phone, it's painful. It's becoming a wide spread issue as many forums on the Internet are emerging with people that has identical issues as me.
They said they would send me a REFURB replacement - (believe me, I tried fighting for a brand new phone, since I paid for a brand new phone and this issue came straight out of the box - it's not even my fault to begin with!) it's been over a month and I still didn't see any phone replacement nor did I receive any mails from Samsung. So I called Samsung today after a month and 2 weeks. They said my replacement have been cancelled. First they said it's approved and requested me to send in my receipt for the phone. I had done the the very moment I hung up the phone from when they told me my replacement was approved (that was over a month ago). They want me to send it in again to Samsung Electronics this time, located in Mississauga, so they can do their "test". So I called Samsung Electronics in Mississauga to find out more information as to how they deal with their process.
The person by the name of Jose mentioned that since it's an intermittent issue, when we run our test and it passes - we simply return the phone to the customer and inform the 1-800-Samsung that the customer is not eligible for a replacement.
So as you can see, me, as a paying customer is stuck with a defective phone straight from the manufacture, Samsung. It's really a gamble as to which phone you pick because they are all brand new at the store. You just hope you don't receive a defective one or you're pretty much screwed because Samsung will not help you.
By any chance, does anyone know a fix for this issue?
Thanks in advanced.
Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?
plantunes said:
Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?
Click to expand...
Click to collapse
I have reports from 2 users who have calls that drop for 3-4 seconds and the reconnect on a regular basis. Vodafone UK. Tried new SIM but that has not fixed it.
No issues with TMo in Fl.
Same problem. Dual sim version. When on a call the line goes silent for 4 or 5 seconds! Using a Three and Vodafone sim in the UK.
No problems so far using it with TMO in Puerto Rico.
plantunes said:
Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?
Click to expand...
Click to collapse
i think there is a network stability issue with my phone. i have to reboot it 4-5 times a day and my old zte zmax pro gets a better signal then my s9 and that dont seem right. something is preventing it from sending and receiving a good signal even tho i have 4 bars.
plantunes said:
Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?
Click to expand...
Click to collapse
Report it to samsung the more that report the issue the sooner it should get fixed
On a portuguese forum, several people reported the same problem I have.
During a call, the phone stops transmitting any sound for the other party for about 10 seconds...
People listen to me perfectly during that time, but I cannot ear anything. After those seconds, the phone call gets normal...
It's driving me mad!
Can confirm the above comment, a ton of portuguese people are complaining about this
s9+ call issue
my s9+ have call issue during the call too . (dual sim)
Samsung S9 problems during calls
Had my S9 64GB since 3rd march in the UK on EE and I have the same problem with periods of silence during calls, it is driving me mad as well. I have done the contact us on the phone where you upload a system log as soon as the fault occurs but so far I have had nothing back from Samsung regarding this issue. I also had a problem initially with the fingerprint sensor where it kept locking out but since I disabled the fingerprint gestures on the phone that seems to work fine now for lock screen.
I think the problem was reported also on Pocketnow Daily.
PS: I don't have this problem.
Sent from my SM-G960F using Tapatalk
Same here with dual sim in Spain (tried with different sim from different companies).
Drop calls or simple silence
Got the Samsung galaxy s9 for the last 2 weeks intermittent problems with calls. When making calls for the first 20secs it just goes silent the other person can hear me but I cannot hear them. Sometimes this also happens mid call too, whereby after about 5 mins or so... It goes completely silent for 30secs and eventually either cuts me off or the call returns... Called Samsung UK not much help, obviously there is a fault somewhere , but for now Samsung are hiding.
Try to disable volte???
blackjackalmiaobo said:
Try to disable volte???
Click to expand...
Click to collapse
It’s nothing todo with volte as my handset didn’t have it enabled
Had the same problem with my S9 dual sim. Tried just using a single sim but problem persists. I contacted Samsung who were less than helpful. Denied they have any reports of this issue even though I told them about online forums reporting same issue. I have sent my phone back to Samsung who will send me a new replacement once they receive my phone back for inspection. I'm now worried that even a new S9 will have the exact same issue.
I'd rather Samsung just say they are aware of the issue and are working on a fix. It bugs me when they act like there's no issue. They wanted me to factory reset the phone to which I told them I'd only had the phone a week and spent a whole day setting.
Just gotta wait for the replacement phone now and hope they fix with a software update. They did offer a refund but I really want the phone (if I can make calls on it that is!)
The same issue with my 2 s9 plus phones. One sim version, Israel. Just hope that the problem is with soft and gonna be fixed with next update.
Today I went into a Samsung official suport centre and I was told exactly the same...they do not have any knowledge of problems regarding phone calls and S9.
They ran a series of tests concerning the phone's sensors and the test resulted that everything seemed OK.
But...it's not!
And I'm mad about this. Honestly I do not know if this is simply a software issue...
Ffs sake I've only used the phone for calls twice and both times the call just ended and I had to ring them back.
I am hoping someone can answer something for me. I am getting the 46mm Galaxy watch with LTE from T-Mobile as soon as they are back in stock. Hopefully it will ship the 24th which is the earliest. Anyway, I have been doing a lot of research on the watch. Some things concern me and I can only work around one I get the watch.
But, the major concern is when I get the watch will it be already activated on LTE? I have read a lot of people talking about having to have a Samsung phone to do the activation. I talked to T-Mobile and they said it should be activated already if the Digits line is active. It is active on the other one we ordered that was in stock. I just don't know about mine yet until it ships.
So, does anyone have any experience with this watch on T-Mobile? I do not have a Samsung phone. I know all Bluetooth stuff will work. I just want to use it as a standalone device also.
JAWheat411 said:
I am hoping someone can answer something for me. I am getting the 46mm Galaxy watch with LTE from T-Mobile as soon as they are back in stock. Hopefully it will ship the 24th which is the earliest. Anyway, I have been doing a lot of research on the watch. Some things concern me and I can only work around one I get the watch.
But, the major concern is when I get the watch will it be already activated on LTE? I have read a lot of people talking about having to have a Samsung phone to do the activation. I talked to T-Mobile and they said it should be activated already if the Digits line is active. It is active on the other one we ordered that was in stock. I just don't know about mine yet until it ships.
So, does anyone have any experience with this watch on T-Mobile? I do not have a Samsung phone. I know all Bluetooth stuff will work. I just want to use it as a standalone device also.
Click to expand...
Click to collapse
You need a T-Mobile phone to get it up and running. My watch connected to my phone thru bluetooth and was working just fine, but I couldn't get the LTE to work until after I made the trip to an actual T-Mobile store. I have a Verizon phone. I couldn't get the LTE to work so I ended up using a T-mobile employee's phone to set it up. It needs to download something thru a T-Mobile line. But once you set it up you're good. Hope this helps.
Yeah I bought it straight from T-Mobile. And I have T-Mobile. I just have a Moto z2 force and I have heard you can't set the LTE up without a Samsung phone. You get kind of error like that it can't be setup on this device. T-Mobile assured me it will be working fully after they link the Digits line to it. Which is right before it ships.
Johnny Five said:
You need a T-Mobile phone to get it up and running. My watch connected to my phone thru bluetooth and was working just fine, but I couldn't get the LTE to work until after I made the trip to an actual T-Mobile store. I have a Verizon phone. I couldn't get the LTE to work so I ended up using a T-mobile employee's phone to set it up. It needs to download something thru a T-Mobile line. But once you set it up you're good. Hope this helps.
Click to expand...
Click to collapse
Did you get your watch to activate on a T-mobile stand alone line? I have Sprint for my phone. I have a Samsung S2 watch on a stand alone line. I went in and bought a Galaxy Watch at a T-mobile store. We tried for 3 days and never got it to activate on my stand alone line, so I returned it. The guys in the store called all kinds of customer service numbers. They were finally told that Samsung wouldn't allow it to activate on a stand alone line. We all thought it was bs but no one could get it working. So does yours have its own line and number on T-mobile? Thanks.
smarcin said:
Did you get your watch to activate on a T-mobile stand-alone line? I have Sprint for my phone. I have a Samsung S2 watch on a stand-alone line. I went in and bought a Galaxy Watch at a T-mobile store. We tried for 3 days and never got it to activate on my stand-alone line, so I returned it. The guys in the store called all kinds of customer service numbers. They were finally told that Samsung wouldn't allow it to activate on a stand-alone line. We all thought it was bs but no one could get it working. So does yours have its own line and number on T-mobile? Thanks.
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Click to collapse
I only have one line thru T-Mobile and it is the Galaxy watch. My actual phone is a Verizon phone. I had problems getting it to sync to my phone. I called Samsung and t-mobile, both didn't know what was what. I returned my watch and got a new one thinking it was defective. The new one did the same thing. So I went to the Samsung forums with my problem and someone suggested to take it to the store and use one of there phones. So I did.
It took a couple of tries. I used two different phones from the store before the employee just let me use his. I forget what kind of phone he had but that made all the difference. I suggest going into a t-mobile store and syncing your watch to the most current SAMSUNG device they have. What happens is they use the phone to transfer the file you need to your watch. Once you have it downloaded on your watch the LTE should be up and running. You won't need that phone ever again even after a factory reset. Your watch should have its own number and you can connect it to whatever carrier phone you have.
Let it be noted that I did this before any updates occurred. I would have hoped this issue would have been fixed by now. I hope this helps. I will say that T-Mobile was very kind, and when they could be, they were very helpful.
So,
I am gonna start by saying I have been on the phone with sprint 3 times the last couple days as well as 2 visits to a sprint store and one call with Samsung and have yet to get lte working on this watch. I Have an Lg v30 sprint model completely stock not rooted purchased through sprint a couple of years ago. I also bought the watch through sprint as well as the data plan a couple of days ago so it should have been a breezy setup. I set the watch up using bluetooth and the wear app as the instructions specified and everything worked perfectly up to setting up the mobile service for the watch. at which point the phone says "The Sprint Network isn't supported on your watch" and all I can do is skip it. Ive tried everything I could think of including trading the watch in for a new one and getting a new sim for my phone. If anyone has any thoughts on how to resolve this matter please feel free to share.
Edit:
well I finally found it thanks to u/ReconstructedTin on Reddit here . u/ReconstructedTin linked to a sprint support page describing how to connect the watch to there network I've followed the instructions on both my watch and my wife and both are working correctly.
Not sure why but i cannot receive text messages on my watch when its in standalone mode (LTE) I can send them and make/receive calls but thats it. The watch has its own phone # but i use number share so it uses my cell phone #.
Same thing for me. I do get server originated text like t mobile customer service reviews but nothing from others phones. If I text my own number it works ironically. I have tried 2 different phones one note 9 and one Huawei both reset, reinstalled the app and reset the watch 5 times. Two new digits numbers and canceled the old ones. 4 hours with TMobile support another hour with Samsung and nothing. About to sell it. Used to work untill lat week. Did you resolve this issue?
A few things for anyone having this issue. I did have all settings correct and getting a replacment watch solved the issue but only while using the Remote Connection Toggle in the Wear app. My watch is LTE so this should be working without it toggled.(ie or with the phone completley off) Without it toggled if you text the actual digits number instead of my phones number it works all the time. I am awaiting a tier 2 tmobile Digits tech to resolve this issue. My previous watch wasn't even getting the texts while remotely connected but could do all other functions. I will update this thread after talking to them and then try my old watch to see if it was the watch, TMobile or both. Either way they gave me a free watch so I can't complain about their efforts to resolve this issue regardless of what was at fault.
Were you ever able to fix this? I'm having the same issue. I've sent my watch in to Samsung for repairs and it worked for a couple weeks and then stopped working again. I've been on the phone with T-mobile and they can't help me and multiple people have told me to get a new watch. I just got this watch in March, so it's still under warranty with Samsung, but I am debating on upgrading to the watch4 to try to fix it. I am so frustrated. The whole reason I got this watch in the first place was for the LTE functionality and to not be able to even use it feels like such a waste.
any one got it fixed? I have same issues with my Galaxy watch 4 Classic LTE. I get calls but not messages when entirely distanced the watch from phone
iv just made the same post, not 10mins ago
galaxy watch 3