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I found 2 phones along the interstate today where i work that both work still. A pantech and a Galaxy S III.(both ATT). they both have screen locks on them though. anyway to bypass these locks?
whip_24 said:
I found 2 phones along the interstate today where i work that both work still. A pantech and a Galaxy S III.(both ATT). they both have screen locks on them though. anyway to bypass these locks?
Click to expand...
Click to collapse
You don't say, but I'm assuming that there is no information on either screen while it is locked, that indicates who the phones belong to. You might be able to find out whose they are by contacting ATT and providing the IMEI numbers. Anything more than that is for the XDA pros to come up with.
the reason i want to bypass is to get a contact out of each phone and call them to get them back to the owners. last time i returned a phone to a store it never got returned...(i know this because i dated a girl that worked there and she said that when she worked there they never got returned to owners). i tried to call ATT but they can't release any of the info due to privacy restrictions.(which is good and understandable)
Unrelated: I found a phone like that one time. No lock but I called "Home" and setup to return phone. It was a couple who said the phone belonged to their daughter who'd died in a car accident there a couple days before. Weird.
Sent from my SAMSUNG-SGH-I747 using xda premium
whip_24 said:
the reason i want to bypass is to get a contact out of each phone and call them to get them back to the owners. last time i returned a phone to a store it never got returned...(i know this because i dated a girl that worked there and she said that when she worked there they never got returned to owners). i tried to call ATT but they can't release any of the info due to privacy restrictions.(which is good and understandable)
Click to expand...
Click to collapse
I do not know about Pantech but perhaps you can try Samsung regarding the Galaxy S3. If the owner registered the phone with them they might "work" with you to help contact the owner regarding the phone. Of course I doubt they will give out information but perhaps they are willing to play "middle man".
whip_24 said:
the reason i want to bypass is to get a contact out of each phone and call them to get them back to the owners. last time i returned a phone to a store it never got returned...(i know this because i dated a girl that worked there and she said that when she worked there they never got returned to owners). i tried to call ATT but they can't release any of the info due to privacy restrictions.(which is good and understandable)
Click to expand...
Click to collapse
If you're really concerned about getting the phone back to the owner, call the carrier and tell them you found devices you want to return.
They'll send you boxes with return shipping labels, then they'll contact the owner of the device to return it.
Although it sounds like you've already made up your mind about what you're going to do.
I just got my G3 and left the country. Voice and SMS work fine, but I can't get a data connetion while out of the country. It didn't work in either the UK or India.
I'm guessing there's some sort of APN issue and I have a call into TMO tech support. The original call was to do #RON#, but that didn't help.
When I swap my SIM to my trusty Nexus 5, data works, so it's something device specific.
I've read about needing to force IPv4 when roaming and I tried creating a new APN with only that changed. One thing I noticed that's different between my N5 and G3 is there is no APN setting for Roaming Protocol.
Any ideas?
Thanks!
did you enable roaming in the settings?
amosconf said:
did you enable roaming in the settings?
Click to expand...
Click to collapse
Yes. One interesting thing is that the data roaming setting seems to reset on every reboot.
I have the exact same problem. Lg g3 t mobile, been to Germany twice in last two weeks and no data. All settings on phone are correct. After many phone calls with tech support, found someone who said they seem to have growing pains with new devices and the more they get feedback and realize there is a phone specific problem they can go to lg . Very frustrating but hopefully gets ironed out soon. I also came from a nexus 5.
That's not too encouraging. I was hoping that I'd have data sometime on this trip so I can actually use my new phone! Since it's new and still in my return window, I'd like a solution before I go home to decide if I should return the phone. I travel internationally a lot and it's one of the reasons I shifted to T-mobile from AT&T.
Tech support has told me they will have some sort of reply within 72 hours so hopefully I'll head something by end of day Wednesday.
jrglasson said:
That's not too encouraging. I was hoping that I'd have data sometime on this trip so I can actually use my new phone! Since it's new and still in my return window, I'd like a solution before I go home to decide if I should return the phone. I travel internationally a lot and it's one of the reasons I shifted to T-mobile from AT&T.
Tech support has told me they will have some sort of reply within 72 hours so hopefully I'll head something by end of day Wednesday.
Click to expand...
Click to collapse
I agree totally !!! Unfortunately we are early adopters of this phone. Tech support told me flat out that it will not be fixed for me while on my trip. I travel internationally for work and not being able to use data for google navigation and train schedule apps has been very upsetting. I will post something here as soon as they get back to me as well.
I've been trying to troubleshoot the tethering and found some interesting things. Looks like in an effort to avoid people enabling tethering without using the pcweb apn, they have broken the international roaming.
I think the problem is that you cannot use an ipv4 only APN. I added a new APN which was an exact copy of the built in one (which you cannot edit) and if I change it to ipv4 only, I get no data (in the US). Data only works when setting it to ipv6 or ipv4/ipv6. I haven't tried to debug this, but I think this could be the problem since when roaming internationally I doubt ipv6 is supported.
I also travel often to Mexico, so this is a big drawback.
Same issue in Canada
I just spent about an hour on the phone with Tech Support. Very friendly, but alas, I have the same issue. A ticket was entered, and she said she would get back to me today. If the LG G3 can't go International, my local T-Mobile store is about to get my returned handset. I'll try something else, I suppose. Glad I found this out within the first week of having it, what with the 10 day return policy.
Of note, the tech support person mentioned to me that I had to create an IPv4 APN (otherwise identical to the existing fast.t-mobile.com APN, which is IPv6).
I also tried selecting IPv4/IPv6, but that didn't work either. Neither GSM nor WCDMA works.
My co-worker here is happily connected on his Samsung Note 3. Frustrating to have a newer phone with a better processor, just to have my boasting neutralized by no roaming. :crying:
If I get a resolution, other than returning home or getting a new phone, I'll post it.
I really hope this isn't the case. I'm deployed overseas right now and get service just fine on my N5. If I can't get data with my G3 when it gets here in a few days, I'm going to be pissed.
Thanks for all the ideas. It's nice to know that I'm not alone in this.
I still haven't heard back from T-mobile and it's at 72 hourse since I reported the issue. I'm on another flight tomorrow to the UK, so if I don't hear anything by the time I land, I'm going to give them another call.
If they can't get this to work or at least give me a timeline for resolution, I think I'm returning the phone and will wait for the N6 (if one exists). Hopefully I can get them to waive the $50 restocking on return since I'm returning it for not working reasons.
jrglasson said:
Thanks for all the ideas. It's nice to know that I'm not alone in this.
I still haven't heard back from T-mobile and it's at 72 hourse since I reported the issue. I'm on another flight tomorrow to the UK, so if I don't hear anything by the time I land, I'm going to give them another call.
If they can't get this to work or at least give me a timeline for resolution, I think I'm returning the phone and will wait for the N6 (if one exists). Hopefully I can get them to waive the $50 restocking on return since I'm returning it for not working reasons.
Click to expand...
Click to collapse
This is a pretty big bug, I can't believe no one tested this before launching the phone. I sold my N5 a day after I got the G3, so if I were to need my roaming while abroad I would be SOL too. Not sure if I want to return it yet, once we get a custom ROM I'm sure we'll be able to get around this.
If it were me, I'd trade out to a different phone before I left for the UK. Still within the 10 day return period, so there's no penalty, and so you have data abroad.
jrglasson said:
Thanks for all the ideas. It's nice to know that I'm not alone in this.
I still haven't heard back from T-mobile and it's at 72 hourse since I reported the issue. I'm on another flight tomorrow to the UK, so if I don't hear anything by the time I land, I'm going to give them another call.
If they can't get this to work or at least give me a timeline for resolution, I think I'm returning the phone and will wait for the N6 (if one exists). Hopefully I can get them to waive the $50 restocking on return since I'm returning it for not working reasons.
Click to expand...
Click to collapse
mattspammail said:
If it were me, I'd trade out to a different phone before I left for the UK. Still within the 10 day return period, so there's no penalty, and so you have data abroad.
Click to expand...
Click to collapse
I'm already in India, so it's not another trip. I'm home on Sunday evening, and Monday will still be within 10 day. I didn't really need a new phone, but what sold me on the G3 was the 3Gb of RAM and bigger battery. My N5 is sluggish and the battery doesn't last all day with all the software I have installed.
I wanted to post an update. I hadn't heard anything from TMO so I called them back to check on what's going on. I'm now in the UK and still have the problem (again). They really gave me the runaround this time saying that they needed to file a new ticket since my original ticket was filed for problems in India. They also told me that enginnering had responded that there were no roaming partners in India, which is just false. I kept mentioning that other people are having this issue in other countries and mt Nexus 5 worked just fine.
At the end of the call, they did file a new ticket and escalated to some other support team to resolve. I'm really not hopeful anything will happen before I return to the US. I told them I'm flying home on Sunday and that if I didn't have resolution, I would be returning the phone upon return.
If something happens in the next day (the timeframe I was told I would get a response), I'll post another update.
Guys use this apk offlune apn database
Sent from my GT-S5367 using xda app-developers app
musiklover said:
Guys use this apk offlune apn database
Sent from my GT-S5367 using xda app-developers app
Click to expand...
Click to collapse
That won't work for this issue. I have a TMO US SIM and my free international roaming isn't working. The phone is locked, so I can't get another SIM.
To all having this problem - I am having a similar, but different issue. I just purchased a brand new T-Mo USA G3 yesterday. I run it on a T-Mo MVNO (Roam Mobility) since I don't live in the US. Voice works fine, I can see I'm on the "Roam" LTE network (which is really just a T-Mo USA LTE network), but no data. Proper APN is inserted and the SIM gets LTE data in the same location on my Moto X.
In the meantime I unlocked the G3 fully, no change.
Finally tried changing the network to WCDMA / GSM only and...I have data.
No idea why T-Mobile is blocking LTE when not on T-Mo itself. Will try in Canada tomorrow but expecting same results as everyone else, but will be interesting to see if it runs on HSPA+.
I tried disabling LTE and creating a new APN with IPv4 and after about 15 minutes powered on, still no data. Then I tried WCDMA only and still no go.
Latest update:
Just got off the phone with support again. The engineering team came back saying this was a handset problem and there are no known issues. I just did a full reset under direction of the support guy and still nothing.
I'll be returning the phone next week when I return to the states.
The support guy also said he will be posting on the TMO message board for other people to post issues with roaming. When that comes up, please post so they understand this is a wide-spread issue.
Maybe I'll rebuy the phone after I know the issue is resolved or by then there might be something better...
Quick update - just arrived back in Canada, and pleasant surprise - full LTE data on Fido! Just had to manually add the APN.
First and foremost, I'm a noob.
Anyways, I'm giving this whole Android thing a go for the third time. I had an S7 and an S7 Edge, both were great phones but they were also carrier versions. I've owned pretty much everything Apple and coming to the realization that Apple is dropping the ball. It's time to switch it up.
I ordered an International Unlocked 930F Note 7 and I'm currently with AT&T. After researching, I'm aware that I'll be losing a few things like Samsung Pay and VoLTE. Few questions I have: When the Note comes in the mail, shall I remove the SIM out of my iPhone SE and insert it into the new phone? Or go to an AT&T store and ask for another SIM?
Your feedback/suggestions are greatly appreciated!
Someone will correct me if I am wrong but I don't believe you will lose Samsung Pay. It should work. And yes, just plug your SIM (if its a nano) and go. I plan on getting the same phone and I had the S7 Edge international version and it worked fine on AT&T. I never tried Samsung pay though.
Thanks for the quick reply.
Not too worried about Samsung Pay, as I don't even use Apple Pay. But the VoLTE is what I'm mainly concerned about.
Also what about visual voicemail? I understand it can be downloaded from Google Play, but will it still work and keep my same greeting, etc..?
Brings me to next question: Samsungs website offers the micro SD card as a free gift when purchasing the phone, do you know if they honor purchases from eBay and/or international devices?
Yeah I don't use Samsung pay either. Not sure about VoLTE.
Visual voice mail works fine. Just download the app from the Play Store like you said but not sure about the greeting. Don't know if that stored in the app or on AT&T's server.
From what I've been reading, when you register your phone, regardless of where you got it, you will be able to take advantage of the current promotion. LETS HOPE!
Samsung pay should still work, and so will the VVM app from the play store.
Eventually if a root/flashing method should come out for the international model which could let you flash over AT&T stuff such as HD voice. Not 100% sure on that but maybe someone else can verify that.
When you get the phone, go to the store and ask for a sim.
As for the free gift, it only applies if you buy it from a carrier store, or certain stores. I'm assuming the guy you bought it from already got the promo gift from Samsung. If you really want it maybe cancel the eBay order and get it from Samsung.
As far as I know you can't buy the international version straight from Samsung. If that would have been an option, I'd been all over that.
Would the SIM in my iPhone not work?
Seems you may be right, the only options I see on their site are carrier models. If you go to the promotion site though, they have an option for "other" retailers so you can try with your eBay invoice as proof of purchase.
I like where your heads at.
I suppose what I can do with the SIM is try swapping it into the Note and if it doesn't work, go to the store.
mattjewell said:
I like where your heads at.
I suppose what I can do with the SIM is try swapping it into the Note and if it doesn't work, go to the store.
Click to expand...
Click to collapse
I'll pop in with a lil info for you. I use a international Note 4 on AT&T now with zero issues. A few reasons why I went with this version instead of a carrier branded phone. First one was the unlocked bootloader, since the AT&T version was locked up and still locked to this day. My 4 still works perfectly fine with a custom S7/Note 7 Rom on it. So you decide if you want it..
Now in regards to the crapple sim going into the N7, if I'm not mistaken you're going to have to get that changed from the crapple set-up. Think they need to put it back to regular data or whatever all the other phones use. You know it's always something special with crapple! I would say try the sim if no data you'll know why.
Good luck
Bajan
mattjewell said:
I like where your heads at.
I suppose what I can do with the SIM is try swapping it into the Note and if it doesn't work, go to the store.
Click to expand...
Click to collapse
As mentioned above, I believe Apple uses different settings for data with their sim cards. When my brother switched from a 4S to Android he had to get a new card. I also just got his LTE working for him by contacting support and registering his Sim card with the one I from a store display phone. I just took a picture of the IMEI of an S7 in store and used the "ATT Phone" APN settings. The NXTGENPHONE APN will not work for some reason when I tried it.
cadcamaro said:
As mentioned above, I believe Apple uses different settings for data with their sim cards. When my brother switched from a 4S to Android he had to get a new card. I also just got his LTE working for him by contacting support and registering his Sim card with the one I from a store display phone. I just took a picture of the IMEI of an S7 in store and used the "ATT Phone" APN settings. The NXTGENPHONE APN will not work for some reason when I tried it.
Click to expand...
Click to collapse
While I'm at the store, I'll snap a pic of the back of an S7 as well just to be safe. Can you clarify "ATT Phone" in the APN settings? Where is this located?
Go into the phone settings and get the IMEI and IMEISV
I needed both when talking to tech support.
As for the APN I used the same ones as the OP from this thread.
http://forum.xda-developers.com/verizon-s7-edge/how-to/verizon-s7-edge-sm-g935v-att-lte-tip-t3429897
Guys,
I don't know how many of us are left but I'm sure the numbers are few and I believe this might be the best forum on the interwebs for this. I have a serious question and I want a place I can get some ongoing feedback and interaction and I know you are up to the task!
My Onyx Black Note 7 (bestest/most favortitist phone I've ever held) was summarily hotlined late last month. I was successful in getting it turned back on only to have it happen again 1 week later. SAD. I re-activated my Note 3 and now have two devices I use daily which seems really dumb. I WANT MY NOTE 7 BACK!!! I have been reading about trimming SIM cards down to fit and see that some have had promising results.
I contacted a buddy who works in a Verizon corporate store and he said that trimming my Micro SIM, from my active Note 3, to Nano size and putting it in my Note 7 would work...but not for long. They will eventually hotline me again (darn IMEI).
So...who has done/tried this? How did it go? How long did it last?
After the big trim, my SIM won't work in my Note 3 any longer and I'll have to get a replacement. This doesn't sound like a game I want to play till Fall.
I would like to believe that at some point they might stop the hotline game but it's probably wishful thinking.
Thanks Team.
i kept mine too and it does make a cool little tablet. if i could get it back on verizon's network i most definitely would do so.
but another issue is this: i took the replacement and therefore have the PHE firmware and am unable to root. but even if i could root, who would put together a ROM for such a device? there are only a handful of people who are in this boat. but that said, root for the PHE firmware would be nice to have...
I recently just let my phone go. It isn't worth it in the end, unless you take the phone to another network or really, really want to deal with with the company as a whole. My phone was hot lined, just like everyone else's. I had another rep take the hotline off, and had the note working again for about a week till it was turned off again. After emailing the CEO, and eventually talking to corporate office, the woman over the phone offered me, at best, a free certified S4 with a $20 increase to my line access fee for a 2-year contract. This option would have costed me the price of another Note7 in the end. At that point, going up in the chain isn't going to get you a refund, nor will they allow the phone to work on the network.
In the legal realm, Verizon can't hot line a phone because they "feel like the device is dangerous". They can't hot line a phone because "they want too" either. They can only hot line a phone under whatever clauses warrant it. If you bring this information to a Verizon rep, and ask them to provide prove that the US CPSC specifically is forcing all cell phone companies to hotline the phone...blah blah blah they'll tell you cool get a lawyer and go up the chain. Even mentioning the term "voluntary" recall triggers them. The store i went into, actually just to give someone a hard time over the whole thing, physically stepped away from me when he saw my phone and the look on his face was utter disgust, like what am I still doing with it? But, whatever.
Beyond all the legality, the system itself is auditing accounts with valid ID's. Note7 IMEI's that is. If the system catches one on an active line, the phone will get hot lined. At that point, you have to find a tech rep who will switch it off, or just reactivate the device. Nobody knows how often or how long the system audit will stay on for, but its there and that can not be avoided. With the system in place, AND fighting an entire company who doesn't want another liability issue, its just over.
The two solutions that current work: Fight the system, or bring the phone to a prepaid network. I'm sorry, and I wish I could offer you more help. I mean hell, I was given the device for free and I still fought to keep using it. Long after the whole thing went down with the recall and everything.
Thanks for the replies.
Yeah it sucks.
I pre-ordered mine, spent week setting it up perfectly only to have to return it a month later. I then followed every forum and had every conceivable block in place in the end, to avoid some crippling malady (so far still 100% charging, no nag screen. Did these happen to any Verizon customers?) Then came the dreaded hotline. The first time I was hit, they directed all of my outgoing calls to my personal voice mail message making it impossible to even call customer support. I had to borrow a phone to call in.
And now... it's a gorgeous, joy to hold wi-fi tablet.
My hope is that they will stop this hotline nonsense at some point and I can do the SIM swap. I have read a couple of posts that swapping back and forth isn't all that difficult but even so, sounds like a PITA.
In the end I'm just sad about the whole situation but I'm sure a new and improved Note will lift my spirits and all will be right in my world again.
Cheers
has anyone done the rooting for the note 7 and had it fail in odin process what do i do so i may proceed and get it rooted successfully?
I'm doing the same exact thing as you: Using two devices daily.
I use my cracked Galaxy S4 for call & SMS (which is rarely) and my Note 7 for everything else.
Just waiting till the day I can buy the Galaxy S8 and only have to carry around one device.
My solution for using my VZW Note 7 was to put my tmobile sim in it. I got the Note 7 via work but always used it with my personal tmobile sim. I use my note 7 every damn day and have not been updated, blocked or even charge limited. I love my Note 7. I did get a V20 to replace it but that phone is horrid. I'll never give up my N7.
[A note 3 SIM won't work because it's too big, the chip part is larger than the entire Note 7 SIM. Those that have done this are using Note 4 or later SIMs.
Based on my research, you can successfully trim a Micro SIM down to a Nano SIM. You do have to cut through the metal but it will work.
Now another question; are you going to jump on an S8 (or plus) or wait till the Fall and hopefully a new Note?
Is Verizon's method based on the phone IMEI or build.prop device name? With root it's easy to change the build.prop and with Xposed there's an IMEI change module. Would this work?
I have 3 Note 7's, non are rooted yet. Not sure which updates they have but I'm going to try.
Groffice said:
Based on my research, you can successfully trim a Micro SIM down to a Nano SIM. You do have to cut through the metal but it will work.
Now another question; are you going to jump on an S8 (or plus) or wait till the Fall and hopefully a new Note?
Click to expand...
Click to collapse
S8 plus FTW.
As long as it has a headphone jack.
If there's no headphone jack, Samsung is on my sh!t list.
Spike96 said:
S8 plus FTW.
As long as it has a headphone jack.
If there's no headphone jack, Samsung is on my sh!t list.
Click to expand...
Click to collapse
So S Pen is something you can live without?
I cannot.
Groffice said:
So S Pen is something you can live without?
I cannot.
Click to expand...
Click to collapse
Yep absolutely. The S pen is cool and all, but I haven't really used it in months.
I just hope Samsung integrates the GIF maker into the Galaxy S8 plus, that's the coolest function.
I'm still rockin my n7 fully functional... minus the crack on the back glass. So mad. They tried many things but I'm using it right now
---------- Post added at 01:52 AM ---------- Previous post was at 01:43 AM ----------
They hot lined me. I turned it back on. They hot lined again. I went to turn back on and sim was zapped. So I clicked the little link to order a new sim for my n7 for free through VZ. It came and n7 works 2 plus weeks. Ordered a backup nano sim too. They'll quit
[/COLOR said:
They hot lined me. I turned it back on. They hot lined again. I went to turn back on and sim was zapped. So I clicked the little link to order a new sim for my n7 for free through VZ. It came and n7 works 2 plus weeks. Ordered a backup nano sim too. They'll quit
Click to expand...
Click to collapse
I hope so!! Please keep us updated ok?
Thanks
Still going strong!
Sent from my Verizon Samsung Galaxy Note 7 using XDA Labs
Oyeve said:
My solution for using my VZW Note 7 was to put my tmobile sim in it. I got the Note 7 via work but always used it with my personal tmobile sim. I use my note 7 every damn day and have not been updated, blocked or even charge limited. I love my Note 7. I did get a V20 to replace it but that phone is horrid. I'll never give up my N7.
Click to expand...
Click to collapse
Exactly what I'm doing. Signed up for T-Mobile one and using their sim. I plan on using it till the note 8 is released
Went the whole month of February suspended, then I activated a s7 and switched the sim over to the n7. Been working since the first. Returned the s7, holding out til the s8 plus has been out awhile before jumping to that.
---------- Post added at 11:28 PM ---------- Previous post was at 11:27 PM ----------
The s7 felt so slow and gimped compared to the n7. Can't go backwards in the smartphone world.
Thinking About Doing Same Thing
Oyeve said:
My solution for using my VZW Note 7 was to put my tmobile sim in it. I got the Note 7 via work but always used it with my personal tmobile sim. I use my note 7 every damn day and have not been updated, blocked or even charge limited. I love my Note 7. I did get a V20 to replace it but that phone is horrid. I'll never give up my N7.
Click to expand...
Click to collapse
Hello Oyeve,
I was hotlined by Verizon and that was the last straw after a dozen years of business with them. I am thinking of doing the same thing as you, but I don't want to scare T-Mobile and run into the same hotline problem. How's it going on T-Mobile with your Verizon Note 7 since your post here?
Thanks,
Egyptmex
Sans SIM, Successful Hard Factory Reset on Note 7
Egyptmex said:
Hello Oyeve,
I was hotlined by Verizon and that was the last straw after a dozen years of business with them. I am thinking of doing the same thing as you, but I don't want to scare T-Mobile and run into the same hotline problem. How's it going on T-Mobile with your Verizon Note 7 since your post here?
Thanks,
Egyptmex
Click to expand...
Click to collapse
After backing up my Note 7 and removing the SIM card, I am pleased to report that the dreaded OTA update I successfully dodged for months when I was a Verizon customer no longer appears after a hard reset (simultaneous press of Home, Power, and Volume Up buttons and then choosing factory reset from menu)!
This is going to be long but I want to make sure I give as much details as possible. I went to preorder a note 10+ 5g. Was going to do a trade in but right before I finished the order decided to go with the BOGO deal instead and add a friend to my account. I received both of the phones and had 4g issues. Most apps had trouble loading anything. If I waited with the app open eventually it would start loading things up but not all apps acted like this. They may hang some but worked ok. Speed tests showed I had a good signal. After talking with tech support on the phone and going to Verizon stores several times they still couldn't get things to act right. They switched sim and phone out in store. One of the store managers said my first order was pending and that 1 if not both of the phones I had were supposed to be in there warehouse and that I wasn't even supposed to have them. They told me the best thing to do was to return the phones and start over. They had trouble returning the phones since I wasn't even supposed to have them. What they had to do was to charge me the full amount of both phones to my account and the credit me the amount. They said after my billing cycle was over they would do it and once my account was back to normal then try to upgrade again (still ended up paying extra on my bill for that ). So I went into Verizon yesterday and did my upgrade and still had the same issue and if I wanted to return them again I'd have to pay the $50 restocking fee . So I called them AGAIN! They have a ticket out but I tried to see what I could figure out on my own. I downloaded a network switcher app and went to 3g and everything was slow but worked fine. Everything also works fine on wifi. One thing I noticed in the app when I ran a ping was that IPv4 connected but IPv6 failed. It said IPv6: fail (1). Anyone else having this issue or know what's going on or know a fix? This is very annoying!
joeyx2 said:
This is going to be long but I want to make sure I give as much details as possible. I went to preorder a note 10+ 5g. Was going to do a trade in but right before I finished the order decided to go with the BOGO deal instead and add a friend to my account. I received both of the phones and had 4g issues. Most apps had trouble loading anything. If I waited with the app open eventually it would start loading things up but not all apps acted like this. They may hang some but worked ok. Speed tests showed I had a good signal. After talking with tech support on the phone and going to Verizon stores several times they still couldn't get things to act right. They switched sim and phone out in store. One of the store managers said my first order was pending and that 1 if not both of the phones I had were supposed to be in there warehouse and that I wasn't even supposed to have them. They told me the best thing to do was to return the phones and start over. They had trouble returning the phones since I wasn't even supposed to have them. What they had to do was to charge me the full amount of both phones to my account and the credit me the amount. They said after my billing cycle was over they would do it and once my account was back to normal then try to upgrade again (still ended up paying extra on my bill for that ). So I went into Verizon yesterday and did my upgrade and still had the same issue and if I wanted to return them again I'd have to pay the $50 restocking fee . So I called them AGAIN! They have a ticket out but I tried to see what I could figure out on my own. I downloaded a network switcher app and went to 3g and everything was slow but worked fine. Everything also works fine on wifi. One thing I noticed in the app when I ran a ping was that IPv4 connected but IPv6 failed. It said IPv6: fail (1). Anyone else having this issue or know what's going on or know a fix? This is very annoying!
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A couple years back we had problems with my daughter not being able to send or receive text messages and after endless efforts on the phone and going to the phone store where they suggest a new phone we looked on her Verizon account and she had some restrictions on there somehow for sending text messages. Long story short look at your account with Verizon and look at every single little nitty-gritty detailed setting - there might be something on your phone line or both phone lines that disallow 4g? Have the store try a different SIM card - NOT ON YOUR ACCOUNT, BUT A DIFFERENT ACCOUNY - and if the 4G works fine on the phone with a different sim card with a different phone number and account then the problem is with the carrier account you have...
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I went through everything and didn't see nothing. As soon as I returned the phones and went back to my note 8 without making changes to my account everything worked like it was supposed to again.
RE: 4G Connection Issues with Note 10+ 5G
Hello,
I had the same phone with the same issue and am on the phone with Verizon Wireless now. We found that the 5G version will not read the 4G signal like it is supposed for some reason. So if you are not in a 5G area the data will not work. I just switched to the non-5G version of the Note 10+. We found this out by switching my plan to one that did not have 5G attached and everything worked just fine until we switched it back to the plan with 5G attached.