Hello All,
I'm wondering if others have the same major issue as I do. I'm on Wind Mobile using a Samsung Galaxy S3. This issue happens intermittently anywhere between 1 to 2 days, my phone will stop being able to receive calls. It's very frustrating and Samsung is really no help. After two attempts on trying to "repair" my phone, they have failed each time. When you send your phone in, they send it into an "authorize" repair center located in St. Laurent, Quebec. The only thing they did was they ran a "RF Test" and it showed that everything passed at the time of testing, they said (How am I suppose to show them the issue if this is intermittent?!). So they re-flash my phone with the same ROM - again and again.. I told them, "This is my second time sending it in, and you guys are redo'ing the same steps as the first repair. You don't need to be a rocket scientist to know this, but wouldn't you think when you send me back the phone - the issue is still going to be there?!" ... And sure enough, when I got the phone back, I was still unable to receive calls. The only ways you are able to temporary resolve the issue is by doing one of the following:
1. Restart the phone.
2. Enable flight mode and disable so that it reconnects.
3. Make an outgoing call and a flood of missed text messages will come in (strange!)
I should not have to restart my phone every night to ensure I can receive incoming calls for the next day! This is not what a phone is suppose to be...
So I took matters into my own hands - I flashed it with a older release stock rom and I tested it. I thought I managed to fix the issue, however on the 11th day, the issue came back. I was still not able to receive calls/text. When I flashed with the earlier release, it also flashed the baseband. Either way, I should not be prevented from using the up to date software! This is a Samsung issue but if you ever tried dealing with them over the phone, it's painful. It's becoming a wide spread issue as many forums on the Internet are emerging with people that has identical issues as me.
They said they would send me a REFURB replacement - (believe me, I tried fighting for a brand new phone, since I paid for a brand new phone and this issue came straight out of the box - it's not even my fault to begin with!) it's been over a month and I still didn't see any phone replacement nor did I receive any mails from Samsung. So I called Samsung today after a month and 2 weeks. They said my replacement have been cancelled. First they said it's approved and requested me to send in my receipt for the phone. I had done the the very moment I hung up the phone from when they told me my replacement was approved (that was over a month ago). They want me to send it in again to Samsung Electronics this time, located in Mississauga, so they can do their "test". So I called Samsung Electronics in Mississauga to find out more information as to how they deal with their process.
The person by the name of Jose mentioned that since it's an intermittent issue, when we run our test and it passes - we simply return the phone to the customer and inform the 1-800-Samsung that the customer is not eligible for a replacement.
So as you can see, me, as a paying customer is stuck with a defective phone straight from the manufacture, Samsung. It's really a gamble as to which phone you pick because they are all brand new at the store. You just hope you don't receive a defective one or you're pretty much screwed because Samsung will not help you.
By any chance, does anyone know a fix for this issue?
Thanks in advanced.
I've searched around but i can't seem to find a solution. My note 3 is missing calls, and not notifying me. When someone calls it rings on their end but my note 3 doesn't seem to be getting the signal, but i get their voice-mail a few seconds later. This is just ridiculous, how can a $700 phone fail to complete the most basic function of a phone.
Now, let me just say that I have excellent coverage in my area, and my previous phone did not have this issue, i'v also tried factory resetting and even exchanged the phone! if anyone else is having this issue, please share.
Again, this is my second note 3! i exchanged the first one for the same issue, but its happening again after the exchange! This is really frustrating.
Yup. I get delayed and duplicate texts (at times) from the sender. Also, 1/4 of my texts don't go through. This is also my second device and I don't see a solution. Sucks when you rely on your cell phone for work.
I'm heated
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Even though you have good signal, it still might be a service issue. For about a month, I was having the same issue with my s4. It went away on its own, so I'm assuming it was service related. It also wouldn't hurt to try a new sim card.
Sent from my SM-N900T using Tapatalk
I read that some people resolve the issue by changing to WCDMA from the defaulted LTE
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I'm with Towle in that it's probably a service issue. For the last three weeks, I've been going back and forth with T-Mobile because suddenly two of my kids can't send texts or get caller ID on their S3s. And when I first received my Note 3, I didn't receive any mobile data for a week. They've had me swap SIMs, rebooted countless times, had the engineers 'reset the rate plan' a few times, and we're still having problems. I'm in the NE Illinois region, if that's any help.
I haven't rooted my SM-N900T yet but I have noticed that (in my case) wifi seems to be related to this issue. When I activate wifi calling or turn wifi off completely I'll get a stream of messages.
I have been having the same problem. Glad to see its not just me but hope we find a fix. I also have a issue keeping LTE although im less than 1/2 mile from a tower. If I toggle wifi I get it back but loose it within a couple of hours and then repeat the process.
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Auto Network Switch
DROID76 said:
I have been having the same problem. Glad to see its not just me but hope we find a fix. I also have a issue keeping LTE although im less than 1/2 mile from a tower. If I toggle wifi I get it back but loose it within a couple of hours and then repeat the process.
Sent from my SM-N900T using XDA Premium 4 mobile app
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Click to collapse
Try going into settings, wifi, hit menu, advanced, and uncheck Auto network switch. This will keep it locked to your signal rather than switching back and forth needlessly. This resolved my similar issue. I also unchecked Always allow scanning.
I understand what your saying about the network itself affecting the signal, but this just happened when i switched to the note 3. Everything was fine on my previous phone.
It seems like its happening less frequently now, but i do still miss calls and i have to constantly check my voice mail to check.
I've had the issue with missed calls, but it has mostly happened at my office where it's spotty coverage. Also, the duplicate text issue is super annoying. However the issues are very minimal now on second phone with the new ISIS SIM (comes with phone).
I actually posted about this last week... I thought I was the only one http://forum.xda-developers.com/showthread.php?t=2547762
Here's a copy and paste of that post along with update:
So I switched from Sprint to T-Mobile about 2 months ago...
Ever since I switched, I have been having massive issues.
The first issue happened while on the stock ROM 3 weeks in. For 2 hours, my phone didnt ring or receive any texts. When I made a phone call after those 2 hours, I got a dozen texts in and a few voicemails all in the span of 1 minute. My friends had been trying to call and SMS me for those 2 hours and my phone only received them when I "woke" it up with that phone call.
Then last Friday, I had 3 different people tell me they had SMS'd me and I hadn't received those texts.
Then today, I sent a simple MMS text to about 20 people wishing them happy Thanksgiving. Everyone on T-Mobile got them. On AT&T and Verizon phones, most of my friends got blank texts. I tried to resend it, but they either received a tiny version of the image or another blank text.
On top of ALL this, I am getting duplicate texts from people randomly.
It can't be the phone, as I had to replace it under insurance a week ago (when i accidentally cracked the screen). And it can't be the ROM, as this has happened to me under stock ROM, DarthStalker, and Wicked.
I called T-Mobile and entered a ticket last night about this. This is a HUGE issue. While I love my phone and the fast data speeds, missing SMS (and phone calls) is a game ender.. On the first night I had this happen, I had a date waiting in my lobby for over an hour thinking I stood her up when I didnt respond to her texts. I've gotten in similar trouble with other missing texts.
Update:
So on Friday, I called T-Mobile to tell them about further issues. They told me my ticket had been closed. I immediately told them to re-open the ticket as they hadn't actually fixed anything. On Monday, three of my incoming calls were randomly dropped (with full signal showing on my phone).
Today, I got a call from T-Mobile. He said there had been an issue on Thanksgiving with the network, which is why my MMS didnt go out. But for the dropped calls and missing SMS, after telling him these problems are happening even with WiFi off, he said I should go to the T-Mobile store and have my SIM chip replaced.
This is REALLY frustrating.
EvanWasHere said:
I actually posted about this last week... I thought I was the only one http://forum.xda-developers.com/showthread.php?t=2547762
Here's a copy and paste of that post along with update:
So I switched from Sprint to T-Mobile about 2 months ago...
Ever since I switched, I have been having massive issues.
The first issue happened while on the stock ROM 3 weeks in. For 2 hours, my phone didnt ring or receive any texts. When I made a phone call after those 2 hours, I got a dozen texts in and a few voicemails all in the span of 1 minute. My friends had been trying to call and SMS me for those 2 hours and my phone only received them when I "woke" it up with that phone call.
Then last Friday, I had 3 different people tell me they had SMS'd me and I hadn't received those texts.
Then today, I sent a simple MMS text to about 20 people wishing them happy Thanksgiving. Everyone on T-Mobile got them. On AT&T and Verizon phones, most of my friends got blank texts. I tried to resend it, but they either received a tiny version of the image or another blank text.
On top of ALL this, I am getting duplicate texts from people randomly.
It can't be the phone, as I had to replace it under insurance a week ago (when i accidentally cracked the screen). And it can't be the ROM, as this has happened to me under stock ROM, DarthStalker, and Wicked.
I called T-Mobile and entered a ticket last night about this. This is a HUGE issue. While I love my phone and the fast data speeds, missing SMS (and phone calls) is a game ender.. On the first night I had this happen, I had a date waiting in my lobby for over an hour thinking I stood her up when I didnt respond to her texts. I've gotten in similar trouble with other missing texts.
Update:
So on Friday, I called T-Mobile to tell them about further issues. They told me my ticket had been closed. I immediately told them to re-open the ticket as they hadn't actually fixed anything. On Monday, three of my incoming calls were randomly dropped (with full signal showing on my phone).
Today, I got a call from T-Mobile. He said there had been an issue on Thanksgiving with the network, which is why my MMS didnt go out. But for the dropped calls and missing SMS, after telling him these problems are happening even with WiFi off, he said I should go to the T-Mobile store and have my SIM chip replaced.
This is REALLY frustrating.
Click to expand...
Click to collapse
The wife and I are having the exact same issue. We both got the note 3 last week. Interesting enough it only happens when wifi is on. I tried with and without wifi calling.
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jeffakajeff said:
The wife and I are having the exact same issue. We both got the note 3 last week. Interesting enough it only happens when wifi is on. I tried with and without wifi calling.
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Click to collapse
I took off Wifi calling because it seemed like it was causing issues for me with calls/texts. I haven't gotten a duplicate text in a few days now. But I definitely had similar issues to everyone on thread. We definitely are not crazy.
I know right, I called tmobile, they said the usual...but then the issues stoped? Wierd
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So for the past year or so I've seen instances where my phone shows 5 bars and data, however calls go to my voicemail. I find out when I do something with the phone that forces it to rejoin the network.
I've got a 3rd party number that my enterphone uses, that number rings both my wife's phone and my phone at the same time. However very often only her phone rings, both of us appear to have good signals.
It seems that my phone is falling off the network but not showing this fact. If I switch to and from airplane mode it seems to regain network, or if I try to make a call it will fail the first time but work afterwards.
Any suggestion? I already installed Cyanogen about a month back hoping that this would resolve the problem, however it didn't have any impact. Same problems as before...
I'm wondering if flashing the radio would help, if so which files should I use?
I actually gave up on this phone and ordered a oneplus one, however that one arrived completely broken so now I'm stuck with the note 2 until that RMA gets approved or I get frustrated and just buy another phone.
Thanks in advance.
Gary
With my LTE version on T-Mobile everything works great except for one thing. When I'm connected via Bluetooth, and I step out of range of my phone the watch automatically switchesnto LTE just like it's supposed to, but as soon as it does I immediately get flooded with old SMS messages from the last couple of days that have already been received and read on my phone. It happens every time. The messages have already been read, but they show up on the watch like new every time it disconnect from Bluetooth. Has anyone else had this problem? Or have an idea of what to do about it? Thank you
I have the same problem and had the same problem on my gear s3. As far as I know there is no fix.
Sent from my SM-N960U using Tapatalk
same for me, and it's rather disappointing. I contacted T-Mobile twice, and they conferenced Samsung in on the 2nd support call, and neither party (T-mobile or Samsung) have a fix for this, and it's a known issue.
hard to imagine this issue has been going on since the Galaxy Watch came out on T-Mobile in September 2018.
I bought my Galaxy Watch from a T-Mobile authorized dealer and I can still return albeit for a $25 restocking fee.
I'm close to having decided to return it, although I REALLY like the Galaxy Watch (I do not use a Samsung phone). although App support for the Galaxy Watch is really bad.
So,
I am gonna start by saying I have been on the phone with sprint 3 times the last couple days as well as 2 visits to a sprint store and one call with Samsung and have yet to get lte working on this watch. I Have an Lg v30 sprint model completely stock not rooted purchased through sprint a couple of years ago. I also bought the watch through sprint as well as the data plan a couple of days ago so it should have been a breezy setup. I set the watch up using bluetooth and the wear app as the instructions specified and everything worked perfectly up to setting up the mobile service for the watch. at which point the phone says "The Sprint Network isn't supported on your watch" and all I can do is skip it. Ive tried everything I could think of including trading the watch in for a new one and getting a new sim for my phone. If anyone has any thoughts on how to resolve this matter please feel free to share.
Edit:
well I finally found it thanks to u/ReconstructedTin on Reddit here . u/ReconstructedTin linked to a sprint support page describing how to connect the watch to there network I've followed the instructions on both my watch and my wife and both are working correctly.